Customer Reviews for U-Haul at Spruce Hills

5,128 reviews

1012 Spruce Hills Dr   Bettendorf, IA 52722
(@ I-74corner of Spruce Hills Drive & Utica Ridge Rd)

(563) 359-3453

Location Hours

  • Mon-Thur: 7 am - 7 pm
  • Fri: 7 am - 8 pm
  • Sat: 7 am - 7 pm
  • Sun: 9 am - 5 pm
Special Operating Hours
  • 12/24/2021: 7:00 am - 4:00 pm
  • 12/25/2021: Closed

Services at this Location:

Contact Us

(563) 359-3453

1012 Spruce Hills Dr
Bettendorf, IA 52722
(@ I-74corner of Spruce Hills Drive & Utica Ridge Rd)

Services at this Location:

Location Hours

  • Mon-Thur: 7 am - 7 pm
  • Fri: 7 am - 8 pm
  • Sat: 7 am - 7 pm
  • Sun: 9 am - 5 pm
Special Operating Hours
  • 12/24/2021: 7:00 am - 4:00 pm
  • 12/25/2021: Closed
  • Free towing inspection
  • Propane pay at pump
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
5.0

Second time renting a U-Haul and the service was good fast and easy

BIANCA D. 
Rating:
5.0

Everything was awesome

ALISANDE' T. 
Rating:
5.0

Customer did not leave a comment.

JAMES B. 
Rating:
3.0

People waited 6 deep in line. Needed more employees to get customers checked in and on their way.

LYNN H. 
Rating:
3.0

I was charges for 3 gallons of fuel to do 7 miles. The manager requested me to move my truck after being told I could leave it there. So I had to drive back to move the truck at cost to me. Meanwhile, my job took longer and customer was pissed that I had to leave and come back.

SEAN E. 
Rating:
5.0

Customer did not leave a comment.

Cody G. 
Rating:
5.0

Not quite a C8 Corvette but the 15 footer served its purpose quite well.

GALE B. 
Rating:
4.0

Customer did not leave a comment.

DENNIS M. 
Rating:
4.0

Customer did not leave a comment.

MAX K. 
Rating:
4.0

Customer did not leave a comment.

CHRIS W. 
Rating:
5.0

Customer did not leave a comment.

TERESA P. 
Rating:
3.0

I was talked into less blankets and wish I had stuck with original order as we didn't have enough.

Marjorie S. 
Rating:
4.0

Customer did not leave a comment.

CONRAD T. 
Rating:
5.0

Customer did not leave a comment.

GUS G. 
Rating:
5.0

Customer did not leave a comment.

MICHAEL P. 
Rating:
5.0

Customer did not leave a comment.

KEITH D. 
Rating:
4.0

Personnel was helpful but location is hard to get into and out of.

Eric F. 
Rating:
4.0

We didn't have a dolly in the truck that would of helped a lot

ZANE M. 
Rating:
4.0

It is very busy and seemed understaffed. When staff were able to help us, they were very willing to help us.

CARISSA H. 
Rating:
2.0

Have more people than 2 at the site on a saturday morning. The phone rang 22 times unanswered and 8 people turned away for propane during the 45 minutes i was there and all the employes did was complain about the other

DAVID B. 
Rating:
5.0

enclosed trailers light system is not upgrade for newer vehicles hid light systems and the old bulbs is causing vehicles system to keep flashing burn bulb on trailer. annoying and would make it harder for customers to know when i did go out

WILLIAM M. 
Rating:
5.0

The rental process went so smoothly, I just don't know what would make it easier.

STEPHEN E. 
Rating:
4.0

Everything was fine! No issues. Staff was very friendly and the pick up and return process was super was quick!

STEVE C. 
Rating:
4.0

Truck floor was pretty messy but otherwise great experience

MIRYAM A. 
Rating:
5.0

NA - they were short-staffed when I was there - However, the persons who assisted me did an excellent job !

BRADLEY L. 
Rating:
5.0

Customer did not leave a comment.

JON L. 
Rating:
5.0

Customer did not leave a comment.

THOMAS P. 
Rating:
5.0

Customer did not leave a comment.

Michelle M. 
Rating:
5.0

Customer did not leave a comment.

VIRGINIA R. 
Rating:
5.0

Customer did not leave a comment.

GARY B. 
Rating:
4.0

We had several charges come in after we dropped the truck off, we dropped it off a night early after hours and had to pay a $22 fee, then they charged it twice citing we had "2 separate contracts" which isn't what we signed up for- we only had one contract. The manager refunded the 2nd fee for us which was very considerate!

CHAD JASON R. 
Rating:
5.0

I always use this location because the employees are great and friendly and I get in and out quickly

Josh C. 
Rating:
3.0

Customer did not leave a comment.

SEAN N. 
Rating:
1.0

Originally rented a trailer for two days but finished with it early. I returned trailer after 26.5 hours, but was charged for two full days PLUS an after hour charge for $20 because I didn't do a self check in… didn't even know that was a thing. I've been a frequent renter at U-haul, and always have been treated fairly. I feel like on this occasion, I was overcharged for bringing something back early. I just don't feel that was the right way to treat the situation.

John A. 
Rating:
4.0

Employees are so young and don't seem to know what they are doing on the computer. There was a long line of customers and only 1 employee on a Saturday.

SUSAN H. 
Rating:
2.0

Employees seemed like they had no idea what they were doing. Told me the dolly that I ordered online wasn't available there was a dolly in the back of the truck. He couldn't figure out how to check out packing materials I ordered online. The other employee was complaining loudly to a room full of customers about how bad the staff at another uhaul location in the area suck and are mean. It overall was poor service.

Candice K. 
Rating:
5.0

Customer did not leave a comment.

Carmen F. 
Rating:
5.0

Personnel were helpful, friendly snd very professional.

KRISTY R. 
Rating:
5.0

Very easy transaction

MARSHALL P. 
Rating:
4.0

Personable staff. Very friendly.

MARCIA H. 
Rating:
5.0

I was told the gas tank was full when I took the vehicle out. I only drove it 17 miles but refilled the gas completely full ( around 4 gallons paid for to refill). When I asked how I used 4 gallons for only driving 17 miles, I was told only refill up to the full line. I just feel that this is a slippery practice that is commonly used. I have frequently rented out vehicles over the last few years to transport purchases back to my home. Just feel like I'm being taken a bit on my decision to use your products.

CHRISTOPHER H. 
Rating:
5.0

Customer did not leave a comment.

JOSEPH D. 
Rating:
4.0

The truck we had did have an issue starting where it was a 5 minute battle jiggling the gear stick to be able to turn the key.

KEVIN K. 
Rating:
5.0

Your employee Brandon did a great job checking me in and thanked me for pointing out the pop rivet issue and said they would take care of it.

David B. 
Rating:
5.0

Customer did not leave a comment.

MOHSEN A. 
Rating:
4.0

Customer did not leave a comment.

Janece H. 
Rating:
5.0

Customer did not leave a comment.

LAVANCE B. 
Rating:
5.0

Customer did not leave a comment.

MAIDA D. 
Rating:
5.0

Customer did not leave a comment.

MELVIN C. 
Rating:
2.0

Vehicle needed maintenance and we were still given the keys. Had to go back inside to tell them a tire was balding. Fairly sure clerk was very, very high while working with me.

DAMON J. 
Rating:
1.0

Customer did not leave a comment.

MARLO F. 
Rating:
3.0

Customer did not leave a comment.

CANDACE M. 
Rating:
5.0

Customer did not leave a comment.

TREVOR F. 
Rating:
5.0

Customer did not leave a comment.

Janece H. 
Rating:
5.0

Customer did not leave a comment.

Richard M. 
Rating:
5.0

Customer did not leave a comment.

STEVEN P. 
Rating:
4.0

Customer did not leave a comment.

BARRY S. 
Rating:
5.0

Customer did not leave a comment.

RONALD N. 
Rating:
4.0

Customer did not leave a comment.

Suzett L. 
Rating:
5.0

Customer did not leave a comment.

GEOFFREY J. 
Rating:
5.0

Customer did not leave a comment.

CHARLES D. 
Rating:
5.0

Customer did not leave a comment.

DENNIS G. 
Rating:
5.0

When I pulled up they were able to get me out in about 5 minutes. Very friendly and fast. Very clean place I would recommend to a friend.

Dean A. 
Rating:
5.0

Customer did not leave a comment.

ISAAC P. 
Rating:
5.0

Customer did not leave a comment.

STEPHEN D. 
Rating:
3.0

I was double charged for the rental. I prepaid online and was charged again at the store, clerk said system doesn't take debit cards but it did.

RAYMOND B. 
Rating:
5.0

Customer did not leave a comment.

Darrell I. 
Rating:
5.0

I would prefer picking up a vehicle that is ready to go with a full tank of gas.

RONALD S. 
Rating:
5.0

Customer did not leave a comment.

Robert B. 
Rating:
5.0

Easy process

CHRISTA M. 
Rating:
2.0

The people working here were rude, very unfriendly, condescending and major attitude. For what reasons? Who knows, but every time I went in there to ask a question, I was met with the same bad attitude by every employee. Also, the truck was dirty and smelled like sweaty butt crack. Also, the seats were incredibly uncomfortable as they did not recline. Horrible experience driving 2,000 miles in a truck who's seat would not recline. I would not have wasted the money should I have been made aware of this prior to renting. Someone should have told me ahead of time. As a result, my neck and back are hurting me and I have to go find a chiropractor, acupuncture and massage.

ROBERT R. 
Rating:
5.0

Everything was Great! Prompt, courteous service, knowledgeable staff, and clean! Thanks!

JAMES J. 
Rating:
4.0

Customer did not leave a comment.

AUSTIN W. 
Rating:
5.0

Customer did not leave a comment.

DAVID G. 
Rating:
5.0

Customer did not leave a comment.

Todd T. 
Rating:
5.0

Be more specific about how much to re-fuel because the past 2-3times I rented vehicles I waaay over paid and wasn't compensated for the extra I spent that I didn't need to because I was not sure how much it would take to get it back to where it was supposed to be!!!

SHEILA C. 
Rating:
5.0

Customer did not leave a comment.

MICHELLE RENEE R. 
Rating:
5.0

Move went smooth thanks to uhaul!

JEFFREY M. 
Rating:
5.0

Customer did not leave a comment.

Ed K. 
Rating:
2.0

My contract gave a return time that was after business hours. This I'm guessing was a mistake of the attendant who checked me out. It resulted in me sitting in the parking lot for almost an hour trying to get the app to work for an after hour checkin, and then calling and waiting for another hour on the phone with customer service before giving up. I was also charged an extra fee for after hour drop off which I had refunded (which is why this review is 2 stars instead of 1).

CURTIS M. 
Rating:
5.0

Customer did not leave a comment.

Eric B. 
Rating:
5.0

Customer did not leave a comment.

Eric B. 
Rating:
5.0

Customer did not leave a comment.

ERIC B. 
Rating:
2.0

I rented a cargo van to move some furniture and returned it after only 2 hours. The employee assured me he would handle the return and I was free to go. The next morning I received a call asking me to return my vehicle. I was charged for gas (which is not ok, beings as it was returned at the same level I got it at) and charged for an extra day. I was refunded partially after speaking to another employee. The communication was poor between employees.

LESLIE W. 
Rating:
5.0

More associates working. Big volume store lots of business.

Nelson C. 
Rating:
5.0

Customer did not leave a comment.

Danielle R. 
Rating:
3.0

There was something wrong with the gas tank. When I tried to fill up the tank the gas kept clicking off every couple seconds (it did this every time I filled up). I had to constantly click the handle to fill up which took over 20 minutes. I called the pick up location about the issue and they tried to get in touch with someone regarding the issue. Their manager ended up telling them to tell me that the gas gauge must be off and the tank was actually full (it wasn't). No help whatsoever and was forced to click my way up to 20 gallons.

MITCHELL CURTIS M. 
Rating:
5.0

Customer did not leave a comment.

RONALD J. 
Rating:
5.0

Customer did not leave a comment.

DAVID D. 
Rating:
5.0

N/A

GALE H. 
Rating:
5.0

Nothing So easy Very courteous

JEFF G. 
Rating:
5.0

U-Haul reviews are mixed. However our rental of a one way trailer was perfectly managed. Trailer was well maintained. Service at the origin was excellent hooking up our trailer, checking lights etc.

Joseph D. 
Rating:
3.0

After we left the site and gotten to our local location (not our final destination), I got a text that I should click on a website and fill out a form to record the condition of the vehicle, almost as a protection for myself in case there was damage that I would be able to show was already there. It seems like the personnel at the UHaul location could have recommended that I check it over before leaving, or something helpful like that. The agent seemed a bit terse and dismissive, kind of like a young IT professional that sounds "annoyed" with having to either explain something or clarify a comment. To those with poor hearing, it comes across as not very pleasant.

ANDREW K. 
Rating:
5.0

Nothing!! Picking up and return was effortless and quick. Really really impressed!

JANET D. 
Rating:
5.0

Customer did not leave a comment.

Kimani H. 
Rating:
5.0

There was glass fragments left in the U-haul.

Jose C. 
Rating:
2.0

After creating an appointment online I arrived at the store for the install to find out that they did not have the part and did not even know that I had set up an appointment. While I was there they ordered the part which took two days to arrive and another four for an install scheduled. Really if they had just called to tell me that they didn't have the part before I showed up it would have been OK. I could have cancelled my equipment rental. To be fair I think that the install is good, but I have not had a chance to use it yet.

david C. 
Rating:
5.0

Customer did not leave a comment.

Chris C. 
Rating:
5.0

Customer did not leave a comment.

Michelle W. 
Rating:
5.0

Customer did not leave a comment.

Zachary J. 
No reviews have been submitted for this location.

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