Customer Reviews for U-Haul at Spruce Hills

5,077 reviews

1012 Spruce Hills Dr   Bettendorf, IA 52722
(@ I-74corner of Spruce Hills Drive & Utica Ridge Rd)

(563) 359-3453

Location Hours

  • Mon-Thur: 7 am - 7 pm
  • Fri: 7 am - 8 pm
  • Sat: 7 am - 7 pm
  • Sun: 9 am - 5 pm
Special Operating Hours
  • 11/25/2021: 7:00 am - 3:00 pm

Services at this Location:

Contact Us

(563) 359-3453

1012 Spruce Hills Dr
Bettendorf, IA 52722
(@ I-74corner of Spruce Hills Drive & Utica Ridge Rd)

Services at this Location:

Location Hours

  • Mon-Thur: 7 am - 7 pm
  • Fri: 7 am - 8 pm
  • Sat: 7 am - 7 pm
  • Sun: 9 am - 5 pm
Special Operating Hours
  • 11/25/2021: 7:00 am - 3:00 pm
  • Free towing inspection
  • Propane pay at pump
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
3.0

Customer did not leave a comment.

CANDACE M. 
Rating:
5.0

Customer did not leave a comment.

TREVOR F. 
Rating:
5.0

Customer did not leave a comment.

Janece H. 
Rating:
5.0

Customer did not leave a comment.

Richard M. 
Rating:
5.0

Customer did not leave a comment.

STEVEN P. 
Rating:
4.0

Customer did not leave a comment.

BARRY S. 
Rating:
5.0

Customer did not leave a comment.

RONALD N. 
Rating:
4.0

Customer did not leave a comment.

Suzett L. 
Rating:
5.0

Customer did not leave a comment.

GEOFFREY J. 
Rating:
5.0

Customer did not leave a comment.

CHARLES D. 
Rating:
5.0

Customer did not leave a comment.

DENNIS G. 
Rating:
5.0

When I pulled up they were able to get me out in about 5 minutes. Very friendly and fast. Very clean place I would recommend to a friend.

Dean A. 
Rating:
5.0

Customer did not leave a comment.

ISAAC P. 
Rating:
5.0

Customer did not leave a comment.

STEPHEN D. 
Rating:
3.0

I was double charged for the rental. I prepaid online and was charged again at the store, clerk said system doesn't take debit cards but it did.

RAYMOND B. 
Rating:
5.0

Customer did not leave a comment.

Darrell I. 
Rating:
5.0

I would prefer picking up a vehicle that is ready to go with a full tank of gas.

RONALD S. 
Rating:
5.0

Customer did not leave a comment.

Robert B. 
Rating:
5.0

Easy process

CHRISTA M. 
Rating:
2.0

The people working here were rude, very unfriendly, condescending and major attitude. For what reasons? Who knows, but every time I went in there to ask a question, I was met with the same bad attitude by every employee. Also, the truck was dirty and smelled like sweaty butt crack. Also, the seats were incredibly uncomfortable as they did not recline. Horrible experience driving 2,000 miles in a truck who's seat would not recline. I would not have wasted the money should I have been made aware of this prior to renting. Someone should have told me ahead of time. As a result, my neck and back are hurting me and I have to go find a chiropractor, acupuncture and massage.

ROBERT R. 
Rating:
5.0

Everything was Great! Prompt, courteous service, knowledgeable staff, and clean! Thanks!

JAMES J. 
Rating:
4.0

Customer did not leave a comment.

AUSTIN W. 
Rating:
5.0

Customer did not leave a comment.

DAVID G. 
Rating:
5.0

Customer did not leave a comment.

Todd T. 
Rating:
5.0

Be more specific about how much to re-fuel because the past 2-3times I rented vehicles I waaay over paid and wasn't compensated for the extra I spent that I didn't need to because I was not sure how much it would take to get it back to where it was supposed to be!!!

SHEILA C. 
Rating:
5.0

Customer did not leave a comment.

MICHELLE RENEE R. 
Rating:
5.0

Move went smooth thanks to uhaul!

JEFFREY M. 
Rating:
5.0

Customer did not leave a comment.

Ed K. 
Rating:
2.0

My contract gave a return time that was after business hours. This I'm guessing was a mistake of the attendant who checked me out. It resulted in me sitting in the parking lot for almost an hour trying to get the app to work for an after hour checkin, and then calling and waiting for another hour on the phone with customer service before giving up. I was also charged an extra fee for after hour drop off which I had refunded (which is why this review is 2 stars instead of 1).

CURTIS M. 
Rating:
5.0

Customer did not leave a comment.

Eric B. 
Rating:
5.0

Customer did not leave a comment.

Eric B. 
Rating:
5.0

Customer did not leave a comment.

ERIC B. 
Rating:
2.0

I rented a cargo van to move some furniture and returned it after only 2 hours. The employee assured me he would handle the return and I was free to go. The next morning I received a call asking me to return my vehicle. I was charged for gas (which is not ok, beings as it was returned at the same level I got it at) and charged for an extra day. I was refunded partially after speaking to another employee. The communication was poor between employees.

LESLIE W. 
Rating:
5.0

More associates working. Big volume store lots of business.

Nelson C. 
Rating:
5.0

Customer did not leave a comment.

Danielle R. 
Rating:
3.0

There was something wrong with the gas tank. When I tried to fill up the tank the gas kept clicking off every couple seconds (it did this every time I filled up). I had to constantly click the handle to fill up which took over 20 minutes. I called the pick up location about the issue and they tried to get in touch with someone regarding the issue. Their manager ended up telling them to tell me that the gas gauge must be off and the tank was actually full (it wasn't). No help whatsoever and was forced to click my way up to 20 gallons.

MITCHELL CURTIS M. 
Rating:
5.0

Customer did not leave a comment.

RONALD J. 
Rating:
5.0

Customer did not leave a comment.

DAVID D. 
Rating:
5.0

N/A

GALE H. 
Rating:
5.0

Nothing So easy Very courteous

JEFF G. 
Rating:
5.0

U-Haul reviews are mixed. However our rental of a one way trailer was perfectly managed. Trailer was well maintained. Service at the origin was excellent hooking up our trailer, checking lights etc.

Joseph D. 
Rating:
3.0

After we left the site and gotten to our local location (not our final destination), I got a text that I should click on a website and fill out a form to record the condition of the vehicle, almost as a protection for myself in case there was damage that I would be able to show was already there. It seems like the personnel at the UHaul location could have recommended that I check it over before leaving, or something helpful like that. The agent seemed a bit terse and dismissive, kind of like a young IT professional that sounds "annoyed" with having to either explain something or clarify a comment. To those with poor hearing, it comes across as not very pleasant.

ANDREW K. 
Rating:
5.0

Nothing!! Picking up and return was effortless and quick. Really really impressed!

JANET D. 
Rating:
5.0

Customer did not leave a comment.

Kimani H. 
Rating:
5.0

There was glass fragments left in the U-haul.

Jose C. 
Rating:
2.0

After creating an appointment online I arrived at the store for the install to find out that they did not have the part and did not even know that I had set up an appointment. While I was there they ordered the part which took two days to arrive and another four for an install scheduled. Really if they had just called to tell me that they didn't have the part before I showed up it would have been OK. I could have cancelled my equipment rental. To be fair I think that the install is good, but I have not had a chance to use it yet.

david C. 
Rating:
5.0

Customer did not leave a comment.

Chris C. 
Rating:
5.0

Customer did not leave a comment.

Michelle W. 
Rating:
5.0

Customer did not leave a comment.

Zachary J. 
Rating:
2.0

Waited for a significant amount of time. I know everywhere is busy and short staffed, however that should make no difference in acknowledging customers when they come in.

Lauren C. 
Rating:
5.0

Customer did not leave a comment.

Kelly K. 
Rating:
5.0

The truck door hardly would close and the latch to close it only worked 1/2 the time. Spent a lot of time messing with it to work. Hopefully they will fix it by the next customer. Couldn't return it to get another because truck was already filled and on time constraint. People were nice in there and was a simple process to rent.

TAMERA H. 
Rating:
4.0

Ensure that equipment is clean. The trailer was dirty inside.

CHRISTOS G. 
Rating:
5.0

Customer did not leave a comment.

ALFONSO M. 
Rating:
5.0

The check engine light was in. While I was in town for this move, I would not have taken it on a longer trip

MICHELLE RENEE R. 
Rating:
5.0

Customer did not leave a comment.

CHRISTINA B. 
Rating:
4.0

Customer did not leave a comment.

Rodrigo Q. 
Rating:
5.0

Customer did not leave a comment.

Robert M. 
Rating:
4.0

Customer did not leave a comment.

JAMES B. 
Rating:
5.0

Customer did not leave a comment.

Michael D. 
Rating:
4.0

Customer did not leave a comment.

LARRY I. 
Rating:
3.0

Customer did not leave a comment.

TIFFANY C. 
Rating:
5.0

Customer did not leave a comment.

MARCIA H. 
Rating:
5.0

Customer did not leave a comment.

ROBERT F. 
Rating:
5.0

Customer did not leave a comment.

CHAD C. 
Rating:
4.0

Customer did not leave a comment.

ANGELA M. 
Rating:
4.0

Customer did not leave a comment.

MICHAEL M. 
Rating:
4.0

The lady working the desk is an unbelievable workhorse. She does an excellent job! Wish I knew her name...

ADAM R. 
Rating:
5.0

I've rented from this location on multiple occasions, and always had a great experience. The staff and management are very professional, and always focused on the customer.

Jeffrey L. 
Rating:
5.0

All staff was very friendly and helpful. The only thing that could have been improved was the inside cleanliness of the cab of the truck. A little sticky on the console.

SCOTT B. 
Rating:
2.0

When I returned the uhaul and did everything online that was asked of me is when I found out there is a $25 cleaning fee. It is not shown on the contract given to me by the manager of the store. Nor did she feel it was necessary to tell me. To me this is horrible customer service to let your website at checkout be how this is found out. Never will I use your services again. I will not recommend this business and will let everyone I can know that this is how your company does business. Also I used this truck for a bout 3 hours. Nothing to clean. I sanitized everything I touched upon entry and exit. What are you going to do that is worth $25 ?

GERALD L. 
Rating:
1.0

We got a hitch installed and now we have a bunch of error codes

Mark C. 
Rating:
4.0

Customer did not leave a comment.

DAVID C. 
Rating:
1.0

Truck was not there when I arrived, had nothing else ready. Finally hours later they give me a truck where the back lights did not work.

AUSTIN L. 
Rating:
5.0

Customer did not leave a comment.

GEOFFREY H. 
Rating:
5.0

Customer did not leave a comment.

LINDLEY J. 
Rating:
1.0

Third time in a row the staff has been rude and unorganized. One time opened 30 minutes late. Another, reserved equipment not available. And yet another, insisted I back a large trailer into a narrow area I'm not qualified to do. I'm not the only one. Frustrated customers all the time.

SHAUN M. 
Rating:
3.0

Don't send your customer a text stating you can extend your rental for $20 then charge them $89.

AMY M. 
Rating:
5.0

There was a small miscommunication that resulted in my being double billed. I called the customer service line and spoke with the representative. He mentioned the issue before I could and had my issue resolved in just minutes. When Tamara at my location called to follow up things could not have gone smoother. Everyone was very helpful and made this minor hiccup a non event. Thank you to both of you for all that you did.

Andrew S. 
Rating:
4.0

They where able to switch the location I rented from to there with no hassles and canceled the other reservation.

RICHARD L. 
Rating:
4.0

While this location has ALWAYS treated me well. The original drop location at West Kimberly were anything but kind, where I and my daughter were threatened with physical harm by Uhaul employee Paris. This man told me that "I got your address, I'll be seeing you" as he pointed his fingers like a pistol at me! DO NOT UNDERSTAND WHY UHAUL IS OK WITH THIS!!!!!!!!!!!!

CHARLA T. 
Rating:
5.0

Always friendly and helpful whenever I need a rental!

MICHAEL R. 
Rating:
3.0

Self check-in approval time was longer than expected. And, the location seemed short staffed. Getting keys took 5-10 minutes because we had to wait for an employee to be available to help. Otherwise, no other issues.

Samantha Z. 
Rating:
3.0

Personnel were nice and helpful, but do NOT trust the reservation system It would not let me reserve a trailer at this site. I had to reserve on on West Kimberly road (with cc entered). Went to pick it up, they sent me back to the Spruce Hills location. While the personnel are very nice, they were definitely overworked as myself and 2 other people were waiting for 10 minutes before we could get help.

Alex H. 
Rating:
5.0

Great check in and check out

THOMAS P. 
Rating:
2.0

The store opened 50 minutes after my pick -up time. I had to stand outside waiting. I paid for an appliance dolly and initially it was not in the truck. I was charged for $7.00 for a regular dolly that was not even in the truck. I expect a $7 credit on my card as I was overcharged.

Thomas N. 
Rating:
1.0

Customer did not leave a comment.

CAROLYN G. 
Rating:
2.0

Customer did not leave a comment.

BARBARA W. 
Rating:
5.0

Helpful staff. Will recommend.

ARMAGHAN M. 
Rating:
5.0

Customer did not leave a comment.

MARY S. 
Rating:
5.0

Customer did not leave a comment.

BRYAN P. 
Rating:
4.0

Customer did not leave a comment.

DENNIS M. 
Rating:
5.0

All was good!

LORRI S. 
Rating:
4.0

I've used this location many times and never been late in turning in a unit. I didn't appreciate the call I received from them stating it was late because I checked the contract and what happened after I rented it was outside my control. We were ripped off by Mayflower Relocation and had to find someone else to help pack this unit and it was only my 90 year old father and myself to unpack it. As it was I was late to a doctor's appointment that they almost canceled after I had driven all night to get to. I'm glad your employee has never had a problem like we had before but sometimes life doesn't go so well. And she obviously lied about having it rented because they had one exactly the same size parked on the property.

Katherine Y. 
Rating:
3.0

I tried to get the truck for longer time, after being placed on hold for 30 minutes, was advised hey would not be able to do this as the truck was reserved for right after us. When we dropped the truck off there were several other trucks, the same size by the way, in the parking lot. We were 5 minutes late returning the truck. I received a phone call. The rep did not give me his name or what company he was with. He just asked where the equipment number was. I had to ask the rep several times who he was in order to figure out what he was talking about. By the way we were in the check in line at the time we got the call.

JOE ANN J. 
Rating:
5.0

Return lot was dark, lighting needed for safe customer returns after hours.

Jerry S. 
Rating:
3.0

The gas tank was almost empty when I drove off the lot and I had to immediately stop and get gas. I expect the gas tank to be full to begin with. Right before I bring the truck back, I expect to fill the tank back up to full. That way, I only pay for what gas I used. The passenger door would not open from the outside so, we had to roll the window down and reach inside to open the door. When I returned the truck, the sign said to stay with the truck and an employee would come check it in. Other rentals came back in after me, and the drivers went inside and were immediately helped, before me. Signage needs to be changed to show that customers need to go inside to return the vehicle. Clerk liked to talk to much and needed to concentrate on taking care of business. When you are moving, it is usually stressful and usually you are in a time crunch to get it done and just need to be taken care of in a timely fashion without a lot of stopping for conversation. These were not huge problems, just annoying. I will rent from this location again and would recommend it.

JEANNE R. 
Rating:
4.0

Car wasn't clean, so I just brought it back the way I received it. I didn't drive it as much as anticipated anyway.

HEIKE D. 
Rating:
5.0

Customer did not leave a comment.

ANTHONY W. 
Rating:
3.0

The cab of the truck stunk really bad

Lendon H. 
No reviews have been submitted for this location.

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