Customer Reviews for U-Haul at Sudley Rd

5882 reviews

8004 Sudley Rd   Manassas, VA 20109
(S Of Rt 66 On 234)

(703) 361-4701

Location Hours

  • Mon-Thur: 7 am - 7 pm
  • Fri: 7 am - 8 pm
  • Sat: 7 am - 7 pm
  • Sun: 9 am - 5 pm

Services at this Location:

Contact Us

(703) 361-4701

8004 Sudley Rd
Manassas, VA 20109
(S Of Rt 66 On 234)

Services at this Location:

Location Hours

  • Mon-Thur: 7 am - 7 pm
  • Fri: 7 am - 8 pm
  • Sat: 7 am - 7 pm
  • Sun: 9 am - 5 pm
  • Free towing inspection

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
5.0

Nothing all personal given them 100% satisfied thanks U-haul

GILBERTO G. 
Rating:
5.0

You have a Dumfries Road, office in Manassas. On Sunday May 9th I attended the office briefly to try weigh the possibility of getting a trailer earlier such as Sunday. The discourse ended up quite hostile where I was berated, called an asshole and I was threatened with having my reservation cancelled. I was also concerned for my safety in those few brief moments. I was told the stresses of running the business was greater than the "demands" I was putting on him. I did not catch his name but I am concerned because he has my identity and address which is about 6 tenths of a mile away from the shop. THIS WAS NOT THE SUDLEY ROAD OFFICE. The man should be given a job where he does not have to work with the customer.

Paul T. 
Rating:
5.0

Customer did not leave a comment.

Kathleen D. 
Rating:
5.0

Customer did not leave a comment.

John M. 
Rating:
5.0

Customer did not leave a comment.

James N. 
Rating:
4.0

Customer did not leave a comment.

ROBERTMICHAEL G. 
Rating:
5.0

Customer did not leave a comment.

VIOLETROSE B. 
Rating:
3.0

Customer did not leave a comment.

Alexander M. 
Rating:
2.0

The u haul employee was quite rude in explaining that I couldn't leave my car at th u haul location and that I had to wait until someone came to check me out at the truck I rented. Both these policies were ridiculous

KRISTOPHERSELLER K. 
Rating:
5.0

The location is great. Truck got the job done and was serviceable overall, but it was on its last leg. But UHaul is great and I enjoy being their customer.

TIMOTHYLOUIS R. 
Rating:
5.0

Customer did not leave a comment.

JOHNSTEPHEN C. 
Rating:
5.0

Customer did not leave a comment.

DENITARACHELLE H. 
Rating:
3.0

I only rated this location as average because there are no areas to leave your car while you use the truck which I have had at other locations, otherwise service and the performance of the truck were great!

Clay B. 
Rating:
4.0

Customer did not leave a comment.

JULIUS AUGUSTUSR C. 
Rating:
5.0

Very Professional

MONTYFREOLO N. 
Rating:
5.0

Customer did not leave a comment.

MIDHUN M. 
Rating:
4.0

Customer did not leave a comment.

John N. 
Rating:
5.0

Customer did not leave a comment.

ANTOINNEREVAE L. 
Rating:
1.0

General manager was rude.

GABRIELLELEE B. 
Rating:
5.0

On the phone and in person, the workers were busy and rude. Only one assistant manager spoke with me in an unhurried and respectful demeanor...I will use a different rental company or location next time.

DIONNEMICHELLE P. 
Rating:
5.0

Excellent customer service; the representative was friendly and knowledgeable. Clearly explained the entire process from pickup to return. I highly recommend the Manassas location on Sudley Road.

HOWARDREVERE F. 
Rating:
5.0

Customer did not leave a comment.

Jim T. 
Rating:
5.0

Customer did not leave a comment.

WILLIAMHOWARD F. 
Rating:
4.0

Put the right uhaul out for the customer. We had to wait 1 hour to pick up because the van assigned to us was not in the proper location as described at check out. Our rental was pinned in by other van so we had to wait and be assigned another van that was wasn't pinned in so we had to wait for staff to arrive.

Erma D. 
Rating:
5.0

Nothing! Great trailer choice for my motorcycle. Easy to back up and negotiate roadways and driveways.

JOHNCHARLES M. 
Rating:
2.0

No parking for customer vehicles????? How can you run a business like this? One day, one of your customers is going to get hit by a car because they had to walk 3 blocks on a busy road and it's going to end up costing you much more than the inconvenience of finding a suitable location.

UVELOTHAR S. 
Rating:
5.0

Customer did not leave a comment.

ERICJ S. 
Rating:
4.0

Customer did not leave a comment.

DIANNAMARIE M. 
Rating:
5.0

Nothing. I had a great experience at this Uhaul office

Naomi S. 
Rating:
5.0

Customer did not leave a comment.

HELENS P. 
Rating:
3.0

The staff is not at all customer motivated. I felt as if I was invocviencing them. This was not my first time at this location. Same experience each time. ☹️

PAULNATHANIEL B. 
Rating:
5.0

Customer did not leave a comment.

HOWARDSANDERS D. 
Rating:
5.0

Customer did not leave a comment.

BRITANYNICOLE B. 
Rating:
1.0

The rep at the desk has no social skills at all. He was a younger male with dreads and he didn't really thoroughly read my contract and I had to keep asking him for the add on I requested. Then I was upset because there was no pad lock to lock my truck. So they say... They didn't clean the truck there was another persons bag left in the truck. So they didn't clean it or sanitize it before renting it out which is so NOT Covid compliant. I asked for a refund they only credited me back the $14 insurance fee and that's it.

RANDIARLECE W. 
Rating:
5.0

Customer did not leave a comment.

ROBERTJAMES L. 
Rating:
5.0

Easy checkout experience, vehicle well maintained and clean. Was able to move all furniture and items using Uhaul services

Kathleen J. 
Rating:
5.0

No improvements. Staff was pleasant!

TAYLORANN MARIE B. 
Rating:
4.0

Great location. Staff was helpful. Reservation was available as promised. Smaller location with limited inventory, but seemed well run.

MICHAELRENE F. 
Rating:
5.0

The mirror on the passenger side needs a screw to hold it in place.

CLIFTON C. 
Rating:
5.0

Customer did not leave a comment.

MARKSTANLEY T. 
Rating:
1.0

Customer did not leave a comment.

SHAUNALLEN B. 
Rating:
2.0

Change the person who is on the counter

SHEIKHASAD A. 
Rating:
5.0

Very fast and very easy service.

VADIMNIKOLAYEVIC S. 
Rating:
5.0

Everything was good

ZABIHULLAH Z. 
Rating:
5.0

Customer did not leave a comment.

CLAUDIOANDERSON M. 
Rating:
5.0

Customer did not leave a comment.

REBECCACHRISTINA Y. 
Rating:
5.0

Customer did not leave a comment.

RAYMONDM M. 
Rating:
5.0

Staff is courteous.

Rafael C. 
Rating:
5.0

The staff was very professional & very helpful during the who;le process from check in to drop off

RUSSELL DEAN S. 
Rating:
5.0

Customer did not leave a comment.

MD SUBBIR R. 
Rating:
5.0

Customer did not leave a comment.

NAJEEBULLAH A. 
Rating:
5.0

The rental return location was clearly marked and the return process was fast and simple. The staff was extremely friendly. I couldn't be more pleased with the experience.

Kenny G. 
Rating:
5.0

Customer did not leave a comment.

MATTHEWHOYLE K. 
Rating:
5.0

Customer did not leave a comment.

Jamilyn G. 
Rating:
5.0

Despite COVID precautions, this was the easiest experience that I have ever had with U-Haul in 30 years. I appreciate the technology updates to your service.

Erik H. 
Rating:
3.0

It is too far away. I only went there because uhaul messed up my reservation for Fredericksburg VA so I had to drive a hour out of my way to get what I needed.

STEVENWAYNE W. 
Rating:
5.0

Customer did not leave a comment.

CORY H. 
Rating:
4.0

More Personnel

Carolyn N. 
Rating:
5.0

Customer did not leave a comment.

BAAFI K. 
Rating:
5.0

I had reserved 2 furniture dollies. When I arrived I was informed that no furniture dollies were available. That it had been a couple of months since they have seen any furniture dollies. I replied that a courtesy e-mail or phone call would have helped me plan to obtain the dollies before hand.

Michael T. 
Rating:
5.0

Great experience renting from here. The only downside is the chart they provide to tell you how much fuel is needed to refill the vehicle to the amount you took it out with is wrong. It has you add more fuel than is necessary.

DAVID L. 
Rating:
5.0

Customer did not leave a comment.

LARRY U. 
Rating:
3.0

Customer did not leave a comment.

PEDEPO C. 
Rating:
4.0

Billy is a hard working man! Between taking care of customers in a long line and answering phones, I was impressed. Great customer service!

EDITHCHARLOTTE M. 
Rating:
5.0

Super helpful. Had a hitch issue which was solved easily

BRIANPATRICK B. 
Rating:
5.0

customer service was outstanding, and very helpful.

CURTISONEAL M. 
Rating:
5.0

Good customer service the American guy forgot his name he's a good customer service skills person

VALERIAALEJANDRA A. 
Rating:
5.0

Truck was not in good condition

FABIANAA E. 
Rating:
1.0

Customer did not leave a comment.

JAMESDONGWON L. 
Rating:
5.0

Customer did not leave a comment.

JOSEREFUGIO M. 
Rating:
5.0

In and out very fast! Great experience.

RODNEYFORD H. 
Rating:
5.0

Customer did not leave a comment.

Jeffrey M. 
Rating:
4.0

The gal was so nice plus helpful. Moving is stressful enough, she made it a little easier by being helpful & sweet!!!

CHERYLLILLIAN W. 
Rating:
5.0

Customer did not leave a comment.

MAYA H. 
Rating:
5.0

The staff was very professional and friendly.

PATRICK A. 
Rating:
5.0

Customer did not leave a comment.

Stephen D. 
Rating:
5.0

Customer did not leave a comment.

CHARLES W. 
Rating:
5.0

Great customer service and great vehicle! In and out no wait.

KATHERINEM B. 
Rating:
5.0

Customer did not leave a comment.

CHRISTOPHER J. 
Rating:
5.0

Customer did not leave a comment.

Scott W. 
Rating:
5.0

NA

CATHERINEKELI D. 
Rating:
5.0

Customer did not leave a comment.

MOHAMEDADAM I. 
Rating:
5.0

Customer did not leave a comment.

SCOTTCOLUMBUS B. 
Rating:
5.0

Very help crew. I like the service👍🏾

SHEIKHINAN M. 
Rating:
5.0

Customer did not leave a comment.

Pamela M. 
Rating:
5.0

I rented a 6x12 covered trailer. The trailer was in decent mechanical condition, but the inside was VERY dirty. the staff was helpful and professional. The process was easy and quick. I will rent from them again.

NEILJOHNSON H. 
Rating:
5.0

Customer did not leave a comment.

Cody P. 
Rating:
5.0

Customer did not leave a comment.

braidwood C. 
Rating:
4.0

Parking in a problem Couldn't get the key out of the lock of the truck Good personnel

ELIZABETHSHELLY G. 
Rating:
5.0

Customer did not leave a comment.

ALICHAMICHELLE G. 
Rating:
5.0

I picked up the U-Haul to get furniture from the storage & wasn't able to access my stuff soo I had to return the U-Haul & I was refunded my money.

Aizja M. 
Rating:
5.0

U-Haul at Sudley Rd --- They are the BEST! Billy who we worked with, set us up great swapping us to larger truck on the day of the pickup when I saw the 10ft and realized I needed a 15footer. He came to our rescue from the terrible drop--off experience and even fixed the billing problems we had from the drop off site. Give him a BONUS for that !!!

KEITHMALCOLM C. 
Rating:
5.0

The website was awful. From creating an account, to the aggressive upsell attempts. The whole thing was a mess. The site asked me to convert to truckshare 24/7 and that was a sloppy, poorly designed process. When I finally decided to deal with a person at this location, they were helpful and friendly. Checkout was easy, except where the rep had to unwind the online/'automated' mess. The truck was clean and worked well. Check-in was through the normal, manual procedure and went very smoothly. The people at this location do a fine job. Just stay as far away from the garbage website as you can.

CHARLESKENICHI Y. 
Rating:
5.0

Tell the kid at the front counter (Mr. Small) to pull his pants up.

JAMESHOWARD M. 
Rating:
5.0

Customer did not leave a comment.

MARGARETMARY R. 
Rating:
5.0

Customer did not leave a comment.

JOHNINDONG C. 
Rating:
5.0

Customer did not leave a comment.

Anthony W. 
Rating:
5.0

Customer did not leave a comment.

Tamarya C. 
Rating:
5.0

Friendly staff. Great experience!

JENNIFERBROOKE K. 
Rating:
5.0

Inside truck was clean. Outside was not. Staff were polite and helpful.

WILLIAMJOHN W. 
No reviews have been submitted for this location.

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