Customer Reviews for U-Haul at Veterans & Williams

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Testimonials from recent customers of U-Haul at Veterans & Williams

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Lazaro B. on

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James M. on

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Mr. Burton was extremely nice and friendly! He made sure my rental vehicle did what I needed it to do, and made sure to get me in and out with no hassle! Thank you Mr. Burton!

Benjamin T. on

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Robert K. on

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Had a reservation, walked in, produced ID and a credit card, was gone in less than 30 minutes - including the time to hook the trailer up.

Irma H. on

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alfred H. on

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alfred H. on

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NETTI S. on

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Michael S. on

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Good service and equipment.

David N. on

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Very nice professional in courteous

Ana M. on

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Good service and Mrs Danielle nice person

alfred H. on

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Gary S. on

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Walt B. on

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The clerk who checked me in and out was great. I had trouble with the online pickup because your web site couldn’t access my location. The clerk was very helpful and didn’t make me feel stupid. The location was very clean.

Derwin D. on

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alfred H. on

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alfred H. on

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alfred H. on

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Shaysa L. on

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Michael R. on

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The rear tire had a loose valve core. I was three hours late leaving because if a flat tire.

Eleanor J. on

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Service was very slow, and the man checking in vehicles did not verify everything with me he just said to leave the truck. Everything was correct on my bill so this is more of an observation than a complaint.

Raymond S. on

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Attendant was great. Truck kind of old and rear door hard to close. Ramp hard to get all the way to locked position.

Bryan S. on

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Juan M. on

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Lester A. on

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Brad B. on

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Keep up the great customer service!!

charles P. on

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Brian K. on

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I asked the person checking me in for my reservation to charge the rental to another card than the one on file. He told me we could take care of that when I returned the trailer. He lied to me and my original card was charged a hold on my account and it messed up stuff in my personal life. Also, I asked about the $20 fee for returning equipment after hours, which I had never seen before and must be new since I usually return trailers after hours if I can to save money, to which he mumbled something inaudible facing away from me. The staff here is usually extra slow and rude.

Eddie J R. on

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Very efficient operation. Thank you!!

Scott A. on

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Fast service though the setup on the internet very pleased!!!

Raul C. on

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daphne B. on

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More workers. Better customer service

lane S. on

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I rented a van for a day never was a day explained as 10 hours, never was it explained that over 100 miles would mean additional mileage cost, never was it explained about insurance ( I did asked about it and did buy). The employees were nice and pleasant but I believe more info should be given. All what I mentioned above was in my final bill, these things and more should have been mentioned at the time of rental. And finally I did not receive a copy of the rental agreement.

kenneth L. on

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David H. on

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Michael H. on

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Bad

Michael H. on

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No service to be found on drop off date.