Customer Reviews for U-Haul at Veterans & Williams

3831 reviews

1910 Veterans Memorial Blvd   Kenner, LA 70062
(Located on the corner of Williams Blvd and Veterans Blvd)

(504) 466-8595

Location Hours

  • Mon-Thur: 7 am - 7 pm
  • Fri: 7 am - 8 pm
  • Sat: 7 am - 7 pm
  • Sun: 9 am - 5 pm

Services at this Location:

Contact Us

(504) 466-8595

1910 Veterans Memorial Blvd
Kenner, LA 70062
(Located on the corner of Williams Blvd and Veterans Blvd)

Services at this Location:

Location Hours

  • Mon-Thur: 7 am - 7 pm
  • Fri: 7 am - 8 pm
  • Sat: 7 am - 7 pm
  • Sun: 9 am - 5 pm
  • Free towing inspection
  • Propane pay at pump
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
5.0

Customer did not leave a comment.

DARYL C. 
Rating:
5.0

Customer did not leave a comment.

Kathryn F. 
Rating:
5.0

Customer did not leave a comment.

Bradley P. 
Rating:
5.0

The man was so nice to me.

LASHEY H. 
Rating:
4.0

Make sure vehicle has been cleaned by the time pick-up is scheduled.

JODIE M. 
Rating:
5.0

Just needed to reverify my charges....if not, I would have been overcharged by $59.00, But there was no problem with the correction and very honest employers apologized for their error; hard to find folks like that these days. Totally appreciated.

Catherine A. 
Rating:
5.0

Customer did not leave a comment.

MARY U. 
Rating:
5.0

Everything went perfect, very easy to rent, the lady behind the counter was extremely helpful. Made renting real smooth. Appreciate her kind attitude.

RAUL B. 
Rating:
5.0

Second day of my moving. Second truck as good as the first one. Great 17. Thank you,

Ivan B. 
Rating:
5.0

Excellent service as always. Highly recommend this U Haul location. Thank you

Ivan B. 
Rating:
5.0

Customer did not leave a comment.

Cesar O. 
Rating:
4.0

Customer did not leave a comment.

FRED K. 
Rating:
5.0

I had a great experience. I was getting a new mattress as Memorial Day is one of the biggest sales on Mattresses. It would have cost me over $50 for the delivery and it would not be delivered for 2 weeks. I paid less than $30 for picking the mattress and box spring and delivering it to my home. I only used the truck for less than 1 hour but it was well worth it. I think I only put 12 miles on the truck. Everyone was nice and the truck was ready as I requested.

Joseph F. 
Rating:
5.0

Customer did not leave a comment.

DEBORAH M. 
Rating:
5.0

William did a great job ! Thanks

Charles P. 
Rating:
5.0

Customer did not leave a comment.

Graham H. 
Rating:
5.0

Customer did not leave a comment.

NICHOLAS R. 
Rating:
5.0

Customer did not leave a comment.

GENA H. 
Rating:
5.0

Customer did not leave a comment.

Will S. 
Rating:
5.0

Customer did not leave a comment.

JOSE M. 
Rating:
5.0

Customer did not leave a comment.

Leon M. 
Rating:
5.0

Customer did not leave a comment.

SAMANTHA S. 
Rating:
5.0

Customer did not leave a comment.

PAUL B. 
Rating:
5.0

Customer did not leave a comment.

PAMELA N. 
Rating:
5.0

Customer did not leave a comment.

Raymond R. 
Rating:
3.0

I dropped the trailer off after they closed and was unable to use the App to return the equipment. I called the next morning and notified the office staff the trailer had been returned. For some reason the return was not recorded until 2 days later and I was charged for 2 additional days. I am still working to get these additional charges removed.

Brett H. 
Rating:
1.0

William Burton was abhorrent! He was so damn lazy that he didn't even go over the safety checks. He never told us about inserting the cotter pin that prevents the ball and socket from sliding out of the hitch. We almost died on the busy I-10W freeway before the LaPlace exit because the hitch slid off and swung the trailer back and forth on a busy highway with our vehicle attached to it!! Even the police and the tow truck guy couldn't believe that the Uhaul rep didn't teach us about the pin. So the fact that he didn't check to make sure the signal lights were working properly either should not come as a surprise (we had to remind him to do it). An awful customer service experience! Would definitely not recommend this location off Veterans Blvd due to safety concerns!!

Kinnah H. 
Rating:
5.0

Customer did not leave a comment.

JOSE V. 
Rating:
5.0

Nothing. Keep lots of pickups in stock since there is a rental car shortage. William was great, and you saved my bacon. Thank you.

ALAN EDWARD R. 
Rating:
5.0

Customer did not leave a comment.

BRIAN L. 
Rating:
5.0

I reserved the truck online the process was very easy thank you.

MARIA G. 
Rating:
5.0

Nothing really my experience with y'all was on point and Wonderful!!! Thank y'all again.

mar S. 
Rating:
3.0

Customer did not leave a comment.

RICHARD C. 
Rating:
4.0

Customer did not leave a comment.

COURTNEY B. 
Rating:
5.0

Customer did not leave a comment.

alfred H. 
Rating:
5.0

Customer did not leave a comment.

alfred H. 
Rating:
5.0

Nothing, I believe you guys have great customer service!!!

Jorge G. 
Rating:
5.0

Customer did not leave a comment.

DEREK P. 
Rating:
5.0

Customer did not leave a comment.

WESLEY H. 
Rating:
5.0

Very good customer service. They take their time explaining everything and very helpful making sure the motorcycle trailer was secure and no issues. I will always use this location in the future. Thanks

ALVIN D. 
Rating:
4.0

Manager was not friendly, looked like he was running the entire location by himself/ Had no one their to help him. He needs someone to help him.

DONALD M. 
Rating:
3.0

Customer did not leave a comment.

tyles H. 
Rating:
4.0

Fast and easy service

CHARLES B. 
Rating:
4.0

1 tire on trailer was an old tire that should have been replaced. Also was very low on air.

DANIEL JESSIE C. 
Rating:
5.0

Customer did not leave a comment.

alfred H. 
Rating:
5.0

Thank you and God-bless

MICHAEL L. 
Rating:
1.0

Very poor experience. Poor communication. Charged a whole day for truck that was 45 minutes late. Renting location gave us this time for free.Rude people.Recommend not using this location. Try renting and dropping off at another location in the area.

Wayne B. 
Rating:
5.0

Customer did not leave a comment.

kadrina M. 
Rating:
1.0

The customer service is the worst I ever see they don't help at all no even treat good the people I prefer to drive more and go to another store but never gets back to this one and I'm tell all my friends and family

URS A. 
Rating:
4.0

Customer did not leave a comment.

James N. 
Rating:
5.0

Drop off was great - the guy was very helpful

Eugene R. 
Rating:
3.0

First off I had a great experience in store with the lady that took care of us. Secondly, the truck had a little less than half of a tank and the app was not letting me take a picture or anything when I first got the truck. So I just left it alone and didn't get a picture or anything. I finally decided to take a picture when I thought about it 2 miles down the road. Just 2 miles. It was still below half tank. The paper work when I looked at it said there was over half a tank. So I had to spend $12 to put gas in the truck to go only 9 miles for an hour and a half to move a dresser. So I spent $42 for a $19.99 truck that I took 9 miles to move a dining room table into my home from a neighbor because I knew no one with a truck. I had to fill the gas up to what the paper said because you would charge me $4 a gal for gas. It's not like gas isn't already gouging us. So I think it was wrong that I had to put more gas in than I used. I put $12 in for a 9 mile drive. I was gone an hour and a few mins to just pick up a table on veterans blvd to bring to my house on vets right ip the street and I paid $42 for everything. Don't mind paying the miles but the gas is what got me.

Kimberly Q. 
Rating:
5.0

Customer did not leave a comment.

MATTHEW E. 
Rating:
4.0

Reliable equipment! Drove 2,000 miles with no issues.

Christopher C. 
Rating:
5.0

Customer did not leave a comment.

Craig F. 
Rating:
2.0

Charged me for an extra day because they didn't put the return in the computer until later that day when the return was made on time. The person who received the return was very unfriendly and I had to pull information from him on what to do.

CHAD B. 
Rating:
5.0

Very helpful Manager and staff.

Margaret F. 
Rating:
5.0

Friendly folks at both locations

JOHNNIE W. 
Rating:
5.0

Customer did not leave a comment.

Gregory H. 
Rating:
3.0

They first gave us a truck that had eggs in the tires the switched the truck without inspecting it first and tried to charge us for the gas that was on the first truck

CHANNING J. 
Rating:
2.0

Customer did not leave a comment.

Bruce J. 
Rating:
5.0

Customer did not leave a comment.

Eric J. 
Rating:
5.0

Very professional!

Randall R. 
Rating:
5.0

I love 🚘

CARLOS T. 
Rating:
5.0

Customer did not leave a comment.

ABRAHAM G. 
Rating:
4.0

Customer did not leave a comment.

MARK J. 
Rating:
5.0

Customer did not leave a comment.

DEBORAH H. 
Rating:
5.0

Customer did not leave a comment.

MICHELLE R. 
Rating:
5.0

Customer did not leave a comment.

CHRISTOPHER N. 
Rating:
5.0

Customer did not leave a comment.

Joey B. 
Rating:
3.0

More people available to work or help out. Only had one person working and she was very busy.

Lakita H. 
Rating:
5.0

Everything was fine

ROCHEE J. 
Rating:
5.0

lights did not work on tow dolley

STEVEN V. 
Rating:
5.0

Customer did not leave a comment.

DERICKA H. 
Rating:
5.0

Customer did not leave a comment.

HUBERT G. 
Rating:
5.0

Just keep up the good customer service ,easy renting and good prices !

JOSE H. 
Rating:
5.0

I did not use the Dolly for 2 whole days. I only used it 1 day and 5 hours.

EUDY R. 
Rating:
4.0

Everything went smooth. No suggestions.

VERNON B. 
Rating:
5.0

Customer did not leave a comment.

TARRA S. 
Rating:
4.0

All good

Maecel L. 
Rating:
5.0

Customer did not leave a comment.

Timothy P. 
Rating:
2.0

The truck that I rented had issues. The air conditioning went out and the truck started having issues on my way back from Lafayette

Andrew A. 
Rating:
5.0

Customer did not leave a comment.

michael B. 
Rating:
5.0

Customer did not leave a comment.

Roy B. 
Rating:
5.0

Customer did not leave a comment.

RENARD P. 
Rating:
5.0

The general manager who has been an employee for almost 30 years he was kind helpful courteous and he made our entire experience a easy and happy day. He even checked the bathroom before I went in to use it to be sure there was toilet paper. And even the bathroom was tidy. All and all great employee deserves praise and he is a great employee.

LISA L. 
Rating:
5.0

Customer did not leave a comment.

GERALDINE H. 
Rating:
5.0

Awesome service!

ronald G. 
Rating:
4.0

Be certain your agent is customer friendly. He was rude and not pleasant at all. His attitude does not make a customer want to return to that location, but it was actually the agent doing the paperwork with a bad attitude, not the location. Thank you

JANICE S. 
Rating:
5.0

If someone can't help them out in make it easy for them. Make the storages climax control.

DANIEL W. 
Rating:
5.0

We have been renting from Uhaul at this location in Kenner, LA for many years. I would like to commend William, the manager for his outstanding customer service and patience. He goes above and beyond the usual to make sure he has the equipment you need in a timely manner. Very very nice personality.

WILLIAM C. 
Rating:
5.0

Customer did not leave a comment.

DERRICK G. 
Rating:
2.0

Customer did not leave a comment.

Nicole U. 
Rating:
5.0

Customer did not leave a comment.

DENIS G. 
Rating:
5.0

Everything was great.

MONA C. 
Rating:
5.0

Excellent

WUILLIAN V. 
Rating:
2.0

Customer did not leave a comment.

John W. 
Rating:
3.0

I had a reservation for 7:00pm pickup and was running behind and when I got to pick it up around 9:00pm the app showed my pending reservation but wouldn't let me get it. After I pulled away from the Uhaul it popped up and then told me they cancelled my reservation. It would have been nice to have known my reservation was cancelled before I showed up.

Jonathan C. 
Rating:
1.0

Customer did not leave a comment.

Robert H. 
Rating:
1.0

The customer service representative at this location was one of the rudest people I have ever met. He did not bother to say "good morning" or "thank you." He mumbled instructions to me. No manners whatsoever. He apparently hates his job. The truck steering wheel had obviously not been cleaned as it was grimy, something not very good in this time of COVID 19. The truck had only 30 miles of gas left so I immediately had to fill it up. When I called to confirm my reservation the day before because I was told I couldn't be guaranteed a truck, I was on hold waiting for someone to pick up for 53 minutes.

SANDRA H. 
No reviews have been submitted for this location.

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