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Mike CCustomer Reviews for U-Haul at Veterans & Williams
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Very good
GARCIA GThey had 2 people working. The one I got couldn’t speak English. Thank goodness for the other man or I’d still be there. All employees should be required to speak English. I’m not happy with U-Haul
LAURIN DThe lady that waited on us was kind and helpful. She explained when we needed to return the car dolly.
Gail PNa
Gary RTodo bien
cesar gNothing that I can think of.
Carla CI spend more then originally agreed to when I moved a flight for a load share that was canceled 45 minutes after uhaul rep confirmed it. So not only did I have to pay for the ticket change I had to make additional accommodations to my trip due to load share being canceled.
shawna sI had a good experience with the rental
Lillie H"Emergency" last minute reservation! Truck available and clean. Super service oriented staff. Process is very efficient. Thank you.
Julia FMorning guy was nice but did not come to counter to wait on us. I had to go find him in the garage and ask him to come help us. He came to the counter at 7:12am. He said he was making his coffee.
Lori KGreat easy website pre order reservation .
DAVID BNothing just keep up the good work.
dooley vGreat customer service
stacy hPrompt service, great selection, on time delivery
Charles VContinue doing what you are doing. Mr Will is excellent!!!
ELAINE LThe guy who was there at 8:30a should have had the rental available that I reserved before I got there. I asked why was i given the larger truck when I reserved a smaller one and he said there was none. But I saw 2 on the lot. I was also charged for gas after filling up to that previous level that I received the truck with.
Jason MI received great customer service upon arrival to rent my equipment. The check out was fast and smooth. I will return to this location again for my moving rental needs.
Ashley WGreeted when entered U-Haul and explained everything to me before I left with rental. Very professional and personable experience. I always recommend people to go to this location. The lady made it easy and not complicated.
Karen MIt was fast and easy without a reservation. Employee was great and had us out in minutes with a rented trailer.
Gregory PThis uhal trailer un attached from the truck during trip due to the incompetence of the uhal associate at the pickup location an didn’t tighten the uhal to the hitch with the fastener bolt. I requested a uhal manager reach out to me and they have not.. this will bot be my only review
Gregory WEasy drop off and he was happy to help.
Steven HThe sales associate was very helpful and nice. The only reason I didn’t give excellent is because the truck had a hooptie feeling to it. I was afraid I would end up broke down with all my stuff. But it made it! So I can’t really complain.
Monique BEasy and friendly service , this company was great from start to finish !
David BNa
Nicholas SReceptionist was rude. I was late but she did not know why and told me that I should have called. There were 3 other auto transport trailers outside. It wasn’t the last one
James MIt was nice
Nicholas AWhen I pick the truck up service was ok. But when I returned it the guy was so rude, he did not even let me saying he just said, “give me the key” I was like wow. Than he went to check the truck and saw me standing there and says in a rude way u need a receipt. When I say rude I mean it he was rude !! I mean that’s not good if you are going to be in the customer service industry.
Cecilia CEasy to get to and close to interstate. Drop off was just guidance on where to park the trailer and letting the manager know! Very simple!
Mason MI was over charged for my rental.
Jasmine HExtremely unprofessional. Employee whistled at me and pointed to where I needed to take the trailer.
Cliff SReturn of my trailer took less than 5 minutes. I handed the service rep my paperwork, had a quick trailer inspection, back it into a parking spot and was on my way. Thank you!
Michael MMake sure you check the vehicle for damage and take photos
Earl EThe guy who checked me out was not that welcoming. On Google map, I see him showing his teeth’s in each and every picture but in real he was frown.
MAJID MEveryone when I checked it out was very nice and helpful.the equipment was perfect for what we needed it for. When dropping the truck off the man was cold and short.
bradley bThe clerk was most courteous and professional. There was confusion with the gas fill up. It was handled properly.
Kathleen GHorrible experience from national line. Overcharge me 50$ for their dead battery
Dustin PI was really surprised how nice the Uhaul Pickup was and the experience was great. I will rent again from Uhau and recommend it to my friends.
Manuel TReturned the truck on the early hours and the location was well lit. I felt very safe to do the self check in and afterwards I got an Uber within minutes to get me to the airport. A really good experience.
Tony ARude and didn’t care. Talked to low and could not understand. Didn’t give good directions to truck and truck was not ready and dirty. Truck also didn’t run well and had exhaust leak into the cab causing headaches. And drove bad and all over the road. The passenger side mirror would not stay up and had to stop and move Every few minutes. Box ramp was so tight to use it took 4 people to do it. Worse experience start to finish ever.
Vaughn MFront desk attendant was rude. Didn’t greet us as we came in. I had to use several payment methods which kept declining, before she realized something was wrong with the machine.
Lashana TThe worse treatment ever. Uhaul and it's reps have just been going down hill as others have told me as well. Look out Penske here we come.
Carlos HThe male that helped me out pressured the protection on me and told me it was required. Later on I found out that it wasn’t.
LARRY BWasn’t able to pick up via phone app even though I reserved it that way.
Brandy VNA
ROBERT NEveryone did a great job from start to finish best work team I met
JAMES BBad
Michael H | Overall ExperienceNo service to be found on drop off date.
Michael H | Overall Experience