Customer Reviews for U-Haul at Veterans & Williams

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Testimonials from recent customers of U-Haul at Veterans & Williams

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MARCELINO A.
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Customer did not leave a comment.

Kelly K.
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It was a little confusing when the dropoff location on the hard copy paperwork was different from the online order confirmation. This required verifications from the pickup and dropoff personnel in order to ensure no extra fee would be charged for dropping off at wrong location.

TRON S.
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Customer did not leave a comment.

Rene D.
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george M.
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LYNZELL V.
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barbara G.
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Edward N.
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Nothing. Everything was quick, simple, courteous and efficient. Thanks.

Mary Beth S.
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Uhaul person continued to wait on men who came in after me. Put car on dollywithout checking lights which were broken. Then waited on more male customers. Finally came back out and we took car pod of dolly and put on new dolly that worked. He did not note new dolly number on contract that created a world of troubledown the line. A very very bad experience

Herbert C.
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Customer did not leave a comment.

Beibei L.
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More friendly employee

CYNTHIA P.
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The person that received my info when I arrived at the store wasn't a very sociable person. He also didn't explain things is a clear manner. When I asked a question, he seemed a little irritated but he wasn't rude. I'm not sure if I would or wouldn't recommend this location.

DAVID E.
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Customer did not leave a comment.

Shawn M.
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The lady that works there and I'm sorry I don't have her name but she went above any beyond any expectation I ever had she was very helpful this was my 1st time ever using U-Haul and if I ever need y'all again I will only go to her store...

Keisha F.
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Andrew F.
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Patricia H.
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Nothing

Herbert C.
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Every one was helpful and nice to the customers.

Jeanette T.
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Glenn D.
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David B.
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Barbara W.
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John T.
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Sam C.
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MICHAEL R.
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Brian L.
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Bryson C.
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Curt A.
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alfred H.
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mark B.
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Susan P.
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Terald N.
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WALTER G.
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Robert B.
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Travon B.
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DENISE F.
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The person who we returned the keys to was super friendly, it was a smooth transition.

Trevor R.
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Carter B.
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Barbara L.
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Adam S.
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overpriced, bad service, we can go on and on

Charles L.
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alfred H.
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Luis V.
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i was charged for two days rental and i only rented for one day.

LEONARD U.
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MAX S.
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None

Michelle M.
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Have been going to this location for almost 20 years - I try not to go anywhere else. These folks are great!

Calvin U.
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Customer did not leave a comment.

Amous P.
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Chantelle B.
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Bennie N.
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Well done!

Peter H.
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james M.
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ARMANDO O.
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William S.
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Jorge G.
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everything was clean and nice very good service in and out

Sherry G.
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David B.
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The trailer i got had a nail in tire. I did not know this until i put stuff in it. The pickup location would have not known this either. The problem i have is with roadside assistance they are terrible. I started the process to get tire fixed around 5:00 pm and it did not get fixed until10;30 Pm . Roadside assist is a joke. They jacked me around for hours . All they had to do was say guy was busy and would get to you later. I think the problem is with u haul dispatch and not with vendor.

Joseph R.
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Employee was very helpful and courteous.

Dorothy D.
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Great place to do business !!!

DAVID B.
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Customer did not leave a comment.

Ellen T.
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Customer did not leave a comment.

Thomas S.
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this is bullshit, the unit was clean when I dropped it off and I was told I get it for 3 days

Joel D H.
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The parking lot was rather small and crowded.

Maurice O.
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I'm a repeat customer and love renting from this location. My only complaint is the location itself is a bit of a drive out of the way, but that's just an example of how I will bypass other uhaul locations.

Andrew K.
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Everything was handled professionally.

Mitchell V.
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Customer did not leave a comment.

Darrelann I.
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Next time they need not to have the first paper saying the truck on full when it's really not. She didn't tell me to make sure everything was right by following a text message.never had these problems before it's always someone new who always have the attitude

Bryan S.
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They did not want me to walk inside even though I had a mask on. Said someone would come check me out by the truck. 10-15 minutes later they did so. It's a little hot and humid in Louisiana so I got back in truck and turned it on to stay cool. I was the only customer there and three employees inside. Just didn't seem like they cared too much.

David B.
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The lady behind the desk was great. The man who helped me hook up was very helpful and patient.

MICHAEL S.
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Customer did not leave a comment.

Lennard C.
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Customer did not leave a comment.

Derek G.
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Our rental pickup time AND location was changed very last minute with no advance contact from UHaul. The only way I noticed was by logging on to look at our rental agreement online. This change affected our move, since we had a moving company who was to load the truck for us. We had our truck rental submitted over a week in advance - this is not a great system if customers aren't made aware of actual availability for their rental until less than 12 hours in advance (and only because I checked and noticed the changes!)

eric C.
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Quick and reliable service.

David B.
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The manager of this location has been there for years . He does a great job and is always very helpful .

MICHAEL T.
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Customer did not leave a comment.

Edward P.
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Customer did not leave a comment.

Alvin L.
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Web site was extremely slow, reminded me of dial up internet. Gave up trying to book a truck online. Once onsite at location it appears the program is just as slow for employees. I was third in line and was onsite for 35 minutes.

Scott P.
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Customer did not leave a comment.

James O.
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Todd A.
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Everything was done right. Keep up the good work. Thanks

FRANKGLENN B.
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Drop off area too small. Blocked by just two trucks. Had to park partially in the street. No one was directing other drop off customers to alternate area.

Kermit G.
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Customer did not leave a comment.

Dwight C.
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Friendly and helpful workers!

Tijuana J.
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Very friendly staff!

Troy D.
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Customer did not leave a comment.

CHERYL A.
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Customer did not leave a comment.

alfred H.
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alfred H.
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Michael F.
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Customer service is friendly. I have used this location 3 times now. I will continue to use them.

Connie C.
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The customer service people were rude and acted as if they didn't care. I was also told I could get a free month of storage and I was giving no storage and told they didn't know anything about it very upset and will not refer anyone nor will I use y'all services again

Kelly S.
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Not until after the pandemic is over. Slow service and overly restrictive

NATHANIEL P.
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Customer did not leave a comment.

DAVID E.
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HAROLD B.
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Roberto P.
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Sheena H.
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Everything was great. Nice, clean store, nice staff, clean restroom, fast service.

franklyn H.
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They gave me a folly that didn't work and then the lights didn't work hard to go back and change it out

Shannon W.
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The store STINKS I walked inside and almost threw up! The workers were nice and helpful!

JORGE B.
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Customer did not leave a comment.

David L.
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The guy who works there is not friendly at all. I complete all of my check in information on the app to expedite getting the vehicle. I've done this at other locations. Normally they take my drivers license and show me where the vehicle is. This guy goes through all of the questions I've already provided answers for again. I asked him what's the purpose of answering all the questions at check in when your just going to ask me all over again when I get here to the store. He gave me some lame excuse about me changing my mind. We get the vehicle it's not the one we requested. I just took instead of having to deal with him again. This isn't the first time... I've dealt with him in the past. Other people had to have told you guys about him. Either your not listening to the customers or he's simply getting away with this behavior.

Michael H. | Overall Experience |
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Bad

Michael H. | Overall Experience |
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No service to be found on drop off date.

No reviews have been submitted for this location.

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