Customer Reviews for U-Haul at West Colonial Dr

2,703 reviews

4600 W Colonial Dr   Orlando, FL 32808
(West Hwy 50 across from the Orange County Fair Grounds)

(407) 299-1024

Location Hours

  • Mon-Thur: 7 am - 7 pm
  • Fri: 7 am - 8 pm
  • Sat: 7 am - 7 pm
  • Sun: 9 am - 5 pm

Services at this Location:

Contact Us

(407) 299-1024

4600 W Colonial Dr
Orlando, FL 32808
(West Hwy 50 across from the Orange County Fair Grounds)

Services at this Location:

Location Hours

  • Mon-Thur: 7 am - 7 pm
  • Fri: 7 am - 8 pm
  • Sat: 7 am - 7 pm
  • Sun: 9 am - 5 pm
  • Free towing inspection
  • Propane pay at pump

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

Reviews without text are currently hidden. Show them shown. Hide them

Rating:
5.0

Customer did not leave a comment.

Ionut L. 
Rating:
5.0

Customer did not leave a comment.

JOSEPHINE K. 
Rating:
5.0

Customer did not leave a comment.

Chenia N. 
Rating:
4.0

Customer did not leave a comment.

Mario O. 
Rating:
5.0

Customer did not leave a comment.

Felipe M. 
Rating:
5.0

The girl who was in the morning 5/21/2922 was super helpful, courtesy, she was excellent multitasking!!

Edy M. 
Rating:
5.0

great costumer service.

HOWARD R. 
Rating:
5.0

Customer did not leave a comment.

Michelle O. 
Rating:
5.0

Customer did not leave a comment.

Rick H. 
Rating:
5.0

Nothing! Travino and his crew are awesome!! Friendly, respectful and helpful. Totally an amazing experience.

Debra N. 
Rating:
5.0

Customer did not leave a comment.

Eboni P. 
Rating:
5.0

Customer did not leave a comment.

Elian G. 
Rating:
5.0

Customer did not leave a comment.

JOSEPHINE K. 
Rating:
5.0

Customer did not leave a comment.

Ishmel K. 
Rating:
5.0

Customer did not leave a comment.

KayLynn L. 
Rating:
4.0

My reservation had a furniture dolly and when I went in for pick up, one wasn't available. Had to purchase one that I'll never even use again.

Iliana D. 
Rating:
5.0

Customer did not leave a comment.

JOSEPHINE K. 
Rating:
5.0

Customer did not leave a comment.

Marie F. 
Rating:
1.0

Clerk was not informative about return policy at all. Left me with an $100 + charge on fuel due to non communication with employer.

Brianna C. 
Rating:
5.0

Continue to do what you doing with all your stuff to satisfy your customers

MARGARETTE J. 
Rating:
5.0

Opening team member very positive, professional and upbeat. Excellent team.

graham S. 
Rating:
4.0

Customer did not leave a comment.

Kenneth S. 
Rating:
4.0

Customer did not leave a comment.

Andrew L. 
Rating:
5.0

Customer did not leave a comment.

JOSEPHINE K. 
Rating:
4.0

Customer did not leave a comment.

Gary W. 
Rating:
4.0

It would appear maintenance was lacking as the wind up was broken on the car hauler fortunately there was a second unit we could rent so I would say pay better attention to the maintenance for sure

Joe A. 
Rating:
5.0

Customer did not leave a comment.

JOSEPHINE K. 
Rating:
4.0

This location was great. Unfortunately it was the third one I was sent to. My original reservation was with the Altamonte Springs location and was told by the manager (Angi Irving) after standing in line for 30 minutes that they did not have a truck for me. They had reassigned my reservation to another location and had not informed me. Worse part was that she really didn't care and was not at all apologetic. The reassigned location had no trucks either. I'm definitely done with U-Haul.

Garry A. 
Rating:
5.0

I didn't find anything wrong. The process to pick up my rental was extremely easy. It took just a moment, the employee knew what he was doing, he hooked the trailer to my truck, explained to us what it needed to be explained and we were in our way.

Mireya A. 
Rating:
1.0

Customer did not leave a comment.

Ashley P. 
Rating:
5.0

Customer did not leave a comment.

JOSEPHINE K. 
Rating:
4.0

Customer did not leave a comment.

William R. 
Rating:
5.0

Customer did not leave a comment.

JOSEPHINE K. 
Rating:
2.0

Customer did not leave a comment.

joseph A. 
Rating:
5.0

Customer did not leave a comment.

LILLIE P. 
Rating:
1.0

Not happy with the truck

Ena U. 
Rating:
5.0

N/A

YOLETTE P. 
Rating:
4.0

Customer did not leave a comment.

Charles E. 
Rating:
5.0

Customer did not leave a comment.

ISIAH R. 
Rating:
4.0

The service at this location was excellent, the people were pleasant and helpful.

Joe O. 
Rating:
5.0

Great customer service! The associate was very polite.

Harry G. 
Rating:
1.0

Drop off went well, but the location charged me for two extra days. I dropped off on Saturday (same day as pickup) at 4:30, but they didn't check it in until Monday.

Joseph C. 
Rating:
5.0

Customer did not leave a comment.

Jesse W. 
Rating:
5.0

Friendly staff. Have limited number of vehicles. This store is not visible when I try to book from online. I had to call and get the vehicle reserved at this store.

Darshan H. 
Rating:
4.0

Send a remember notice the day before pick up.

Felicia M. 
Rating:
5.0

We have used Uhaul for many years and have always had a great experience! Very helpful folks on the phone as well as each local office.

Marlo L. 
Rating:
5.0

Customer did not leave a comment.

Rachel H. 
Rating:
2.0

I was charged a gas fee when I refueled the gas back to where it was at , and never received my refund

Robert O. 
Rating:
5.0

Keep up the awesome work and everyone had Excellent customer service Thanks

tracy H. 
Rating:
5.0

Customer did not leave a comment.

Benibel R. 
Rating:
5.0

Customer did not leave a comment.

Hebert J. 
Rating:
5.0

Customer did not leave a comment.

Ayeisha W. 
Rating:
5.0

I came in to this location due to my reservation being canceled at another location, needless to say I wasn't happy at all. Ziaire Brown took control of the situation and calmed it down and took care of it all. Ziaire is definitely a valuable asset to your company.. just wanted to say thank you.

RANDY N. 
Rating:
5.0

Customer did not leave a comment.

ERNEST R. 
Rating:
5.0

All was well!

Dexter Lamar H. 
Rating:
5.0

Customer did not leave a comment.

Tesha S. 
Rating:
2.0

Customer did not leave a comment.

shareesa W. 
Rating:
4.0

Overall the equipment was in working order but the ten foot truck I had , had many issues with it, overall this is a great location and would recommend it to anyone

Shaun H. 
Rating:
5.0

Customer did not leave a comment.

Shewim M. 
Rating:
4.0

Customer did not leave a comment.

Patricia J. 
Rating:
4.0

Customer did not leave a comment.

William T. 
Rating:
5.0

Customer did not leave a comment.

ISIAH R. 
Rating:
2.0

Truck was damaged and not noted. Gas was left lower than told and truck was dirty.

Charlie Cole D. 
Rating:
3.0

I don't know why this location wanted to charge me $25 to help me load my vehicle onto the auto transport when it was just me trying to do it all myself.

Christopher C. 
Rating:
5.0

Customer did not leave a comment.

Pedro M. 
Rating:
4.0

Customer did not leave a comment.

Dominic F. 
Rating:
5.0

Customer did not leave a comment.

Devin S. 
Rating:
5.0

Great service

Alexander D. 
Rating:
5.0

Customer did not leave a comment.

Britten B. 
Rating:
3.0

Customer did not leave a comment.

Henry P. 
Rating:
1.0

Well 1st my reservation truck was not their when I arrived, secondly they gave me the truck on an empty tank which I barely made it to the gas station then when I returned it they said the tank was emptied and charged me $70 for gas then when I called customer service the ladie and I had proof of pick up empty tank the ladie said I needed proof of empty tank to when clearly they sent it on my receipt so to say the least this is the worst experience wth u haul I ever had and I will tell everyone I know because I'm sick and tired of these big companies stealing from the lil people like me that needed a truck for a few hours smh.

Rich P. 
Rating:
1.0

When I returned the equipment while looking for parking I almost got hit by a grey Infiniti racing in the parking lot the both guys one with a shirt on the other without, turned out the passenger worked there, both had dreads. No one was there to attend to me, everyone was on their phones A real thugish environment. But the when I picked up the equipment earlier that day the supervisor was really professional

Chesly C. 
Rating:
5.0

Customer did not leave a comment.

CAROLYN L. 
Rating:
1.0

The truck smelled like smoke

ridgee B. 
Rating:
1.0

Don't leave the store unattended by sitting in your car behind the store. Help the people unloading trailers in the dark by having lights on. And don't just tell people yo put it out back and then walk away. I was not the only person left unattended. How bad is it when other people are asking other people if they work their??? That doesn't look good for your store.

MARCUS G. 
Rating:
5.0

I just want to give acknowledgment to Marzell. I Received an invoice, and the issue with charges that was incorrect so I called U-Haul at that location and Marzell immediately saw the errors and corrected. Thank you so much,great job I was very pleased. Ms. Haggerty 🙏

Carolyn H. 
Rating:
5.0

Customer did not leave a comment.

Darryl H. 
Rating:
5.0

Customer did not leave a comment.

Latoreya M. 
Rating:
5.0

Customer did not leave a comment.

Theresita B. 
Rating:
5.0

You guys are awesome!!!!!!

STEPHANIE J. 
Rating:
5.0

Love the staff. Every time I go there they seem to be very very busy yet still very well composed.

ARNOLDO B. 
Rating:
5.0

Thanks.

DARSHAN H. 
Rating:
4.0

Customer did not leave a comment.

THALAYA S. 
Rating:
4.0

Customer did not leave a comment.

MARK B. 
Rating:
4.0

Customer did not leave a comment.

VICTOR B. 
Rating:
5.0

Hailey was amazing. Great customer service and very thorough. She was very helpful...because of her I will only rent from this location.

Darrin Y. 
Rating:
5.0

Customer did not leave a comment.

Nichola B. 
Rating:
5.0

The store sales manager Josh was very nice. The back of the truck was not cleaned.

SUNNY O. 
Rating:
4.0

Customer did not leave a comment.

Sharee G. 
Rating:
5.0

Continue giving the same service that you are provided to me

Keny E. 
Rating:
5.0

Customer did not leave a comment.

TONY B. 
Rating:
4.0

Customer did not leave a comment.

Juana Y. 
Rating:
5.0

Front desk was great and efficient.

GURKIRAN S. 
Rating:
3.0

Please have the supplies that I rented in the truck before pickup. I didn't realize that the dolly and furniture pads weren't in the truck until I was like halfway to my destination. Waste of time and gas. And when I got there they didn't have the Appliance dolly that I reserved and had to look around inside other returned truck to only pull out a regular dolly.

Joseph W. 
Rating:
5.0

The two guys that worked on 2/13/22 was extremely professional and helpful.

YOLANDA B. 
Rating:
5.0

Customer did not leave a comment.

JOSE C. 
Rating:
5.0

Customer did not leave a comment.

jeancarlo B. 
Rating:
5.0

Great service Excellent staff

BARRY C. 
Rating:
1.0

I returned the RV on Saturday and today on Wednesday I still had to make sure they submit my return. I took 2 hours of my working time on Monday to ask them to submit the rental but I still had a problem. the return address that U haul provided me is not excited anymore and I wanted to return the rental I had to find another place for that

Reza M. 
Rating:
5.0

Customer did not leave a comment.

DANIELLE W. 
Rating:
2.0

My u boxes are infested with roaches. So far already found 10+ roaches... coming out of the moving box, etc. U haul should pest control their storages!!!

Catherine K.  |  Overall Experience 
Rating:
5.0

Greeted in a professional manner. Pickup truck and uBox was ready as promised. smooth pick up and drop off. Thanks

Rafael R.  |  Overall Experience 
No reviews have been submitted for this location.

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