They said the truck was at a half tank which is was not. I called the location immediately to let them know the tank was 3/8 of a tank. The gentleman said that is what the link he texted me was for. He never texted the link to begin with. He did say he would make a note in the system and when returning the truck, they would make the correction. I reserved the truck for 12 hours and because of this returned it early because I didn't feel like the correction was made. When returning the truck, the kid at the counter didn't seem to talk, saying I was good to go. I argued that I was not and wanted to make sure the correction was made. He looked into it saying the truck left at 1/2 tank. I argued saying no, I video recorded the truck before leaving the lot and started at the fuel gauge which was half way between 1/2 and 1/4. I don't know if the correction was made a feel I paid more than I should have being I had the truck half of the time reserved and using half of the miles. Anyhow, I probably won't deal with that location again.
Vincent SCustomer Reviews for U-Haul at Westminster
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Wasn't happy about being over charged
Julie LThe location, Years on the old trucks. It’s shame they are as old, rundown, bumpy, all in all uncomfortable. I only drove a total of 26 miles. Ohh no discounts for seniors, no discounts period.
Carmen UThe experience was perfect.And I will use you again.Very happy.
Diane Vthe app was a little glitchy with uploading pictures for pickup
Grant ZThe first appt I was informed after arriving they didn't have the parts. The second appt they had accepted someone in front of me causing a 3.5 hour appt time for me instead of 2. The guys were nice but this was definitely a frustrating experience.
Nicole CIt was a little pricey. Maybe charge a little less for the amount of usage regarding mileage.
Gloria GThe employees were friendly, helpful, professional and knowledgeable. Excellent experience! I have been using this Uhaul location over 20 years and will continue to use them for my rental and propane filling.
Stephen BPlease put reserved items like moving blankets and dollies in the back of the truck ahead of time so that the customer does not need to return to the store for the items they paid for. The in-app experience to pick up the rental was needlessly complicated, when we saw that it was going to an agent for real-time verification we both said “then what was the point?” we wasted more time taking pictures in the app than if we had just picked up our rental in the standard manner. I had a terrible time with the guesstimation of how many gallons it would take to fill the tank to the required level, as the parking lot at the location is slanted in most places, giving an inaccurate fuel gauge reading which I figured was going to be seen as my fault, so I went back to the gas station a second time and got an extra two gallons over what was recommended to avoid any outrageous charges. Overall, my experience was mixed and that is what I have come to expect from U-Haul.
Carlos DThis U-Haul location is amazing!!! Especially the manager of this location. He was supper friendly and helpful. My husband and I ended up chatting with him about his experience and just telling us about him. I will definitely be going back to this location when needed!
Jackie VCustomer service
MICHAEL BStaff was attentive and kind. Best Uhual experience I've ever had
Victoria DThe app was not working for the pre-use inspection and I couldn’t upload the needed pictures. Staff were helpful.
Raymond NSmooth transaction
william eCustomer satisfaction was top-notch. Except I don’t have room on my phone for another app so me getting penalized for after hours drop off Super sucks.
ZACK RI have rented here a couple of times and the employees here are well trained, personable and professional. There is a location much closer to my house however I will always choose this particular location. Thank you.
MICHAEL TThey need to know there is no on-site parking
THOMAS YNEED INVOICE WHEN WE RETURN MOVING VAN. COULD NOT GET INVOICE WHEN WE RETURNED MOVING VAN ON 8/13/2026, WHY NOT?
raul tFront desk guy was cool but not being informed and then not being reimbursed for gas is a no from me
Michael GExcellent customer service.
Valerie PVery easy process, friendly staff and good clean truck. No issues whatsoever.
Michelle CTodo bien
elis vGreat customer service
Scott GBoth of the people I dealt with at the counter were very helpful, friendly and knowledgeable. The truck was good, no issues when I picked it up
Gil ZThis was THE best experience I’ve ever had renting a truck from U-Haul! 1000% would recommend renting from them!!
Eline RI reserved a 26’ to be picked up at 6am. I get to the location to pickup and the app would not let me and directed me to a customer service number. The agent told me the store did not setup the reservation for a 6am pickup and to go back at 9. I get to the location at 9am and the store rep let me know they didn’t have a 26’ available even though I reserved one.
Justin FGreat service from the GM and super easy return. Thank you!
Lisa GWabted to extend rental but was told another family wanted to pick up and we got here parking lot full of trucks to rent
John LFast, easy and professional. Quality rental truck! I would choose U-Haul for future moves. Thanks for making my move smooth U-Haul!
pat hExcelente servicio
David BI made a reservation to pick up a truck at the Westminster Sheridan location that DID NOT have my truck when I arrived. I was sent to a different location to pick up a truck which was a major inconvenience. Once I arrived to the second location I waiting almost a half hour in the store by myself! No other customers and no employees to assist. The customer service and inconveniences I experienced are something that make me no longer use uhaul for services nor recommend such trash service. Fix it.
Taylor BParking
berenice kWaited a few minutes for someone to come in, and then was rushed through the checkout process. The attendant sped through all of the questions as if we were an inconvenience. Once we got keys, it was great, and drop off was very easy!
Nicholas NGreat Service Thank you for your help
JACQUELINE KThe truck needed new transmission and the steering wheel was really loose and was not really safe to drive
Carol cGreat place!
joann CStaff was super helpful and easy to work with! The whole process was so smooth.
Hannah FGood service
javier POn the day of my rental, there was multiple things that could’ve went wrong and did go wrong, but with the helpful service of Ron Angel, and a few other helpful gentleman we were able to resolve the issues and I was able to get my rental will continue to be a customer have always been always appreciate the service
Nicole HThey made last minute accommodations for us as we needed a bigger truck. Over all your folks we dealt with were just very nice. We will come back as have a moving company that we do jobs for. And we will reserve in advance when able to do so.
Jerry MManager Ron is friendly and very helpful. Appreciate his help.
Scott WWas very pleased with everything overall.
Deanna LGreat service!
Ginny JThe people at the front desk were extremely helpful and helped me hasten the pick up and drop off process. They were kind, helpful, and knowledgeable. You should absolutely give them a raise as soon as possible because their helpfulness is the main thing keeping me with UHaul.
Carly PService manager was friendly, and efficient.
Jason AThere are two charges on my bank account right now both for the same exact amount. The truck should not be that much and I really need my money so having the charge taken out two times really sucks that’s my only complaint.
Deborah RVery easy and efficient
Zelia RBoth gentlemen I interacted with today were patient kind and on top of their jobs thank you.
Jacob HThis location was great! The staff were friendly and helpful.
Demaree SMuy buen servicio excelente
David RGreat staff, friendly, knowledgeable, prompt
GARY BEverything good
David CExcellent services!
Amalia VImprove WIFFI Strength.
Timothy SGreat customer service!!! Super nice, knowledgeable and helpful by the staff. Very efficient. Would definitely return if needed to rent a UHaul again.
Anita GRon was especially helpful in determining what size of truck to rent, so happy I went with larger truck. Thanks Ron.
Nancy MTHANKS!!
KAREN BGreat experience all around - nice work, these are hard businesses to run and everyone from the Cx rep on the phone to app to the in store crew was dialed in. Well done U-Haul!
Brian CEasy peasy. Thanks
DAVID Reverything went extremely well and perfect. Thankyou U-haul for being there for my family :) i will definitely be coming back
Joseph AI had a UHAUL order placed April 30, 2026 - reservation number 25406413, location 1101 Automation Dr Windsor, CO 80550 - to be picked up at 8:00am May 3rd, 2026. On May 2nd, I got a call that the location I originally picked did not have the truck I needed. The call was around 10:30am - less than 24 hours before I was supposed to pick it up. First off, the new reservation said I was supposed to get a 10’ moving van, NOT a 10’ truck - once I got there, I found out it was a truck. However, the information being INCORRECT, along with a location change, and a call less than 24 hours before pickup, I was not happy with.
Allyson GVery friendly people, very fast but efficient
Desirae F