Customer Reviews for U-Haul at Weston Rd

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Testimonials from recent customers of U-Haul at Weston Rd

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Eliza S.
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Customer did not leave a comment.

Joseph F.
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I got charged twice for the same service and when I ask for my refund, unnecessary excuse. Pls refund me

Thomas M.
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Thanks Brendon for taking care of us!

Avi A.
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Never again at this location bad service guys do you a favor thinking they owen this place and act like we are Nothing

C W.
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Have rented from this location before staff is amazing equipment is usually good This time had Handel for landing gear come off in my hand. Called u haul assistance they arranged to get help to me but used my truck jack to lift trailer of truck

Dora C.
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I had a difficult time reaching anyone in regard to a light on the dashboard which was constantly on. It read ‘tow haul’. I could not find the turn off switch and while driving around UHaul’s 24 hr customer service was ‘useless’ in this regard? Also, I did not like the truck’s transmission which was sluggish between gear but then it would ‘lurch’ ahead. I did phone in and place a report about the tranny concern. The staff at the Weston location, especially Dominic, was what made the entire experience worthwhile. Having a good relationship with the staff means ‘everything’ to me. Dominic treated me with courtesy and respect. I would return to whatever location he was employed at!

Byron G.
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Customer did not leave a comment.

Pathik P.
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Customer did not leave a comment.

Juan Carlos V.
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Customer did not leave a comment.

Jason D.
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Nothing to improve, overall Excellent and great

Anatoly L.
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Well organized service

niklas G.
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good job.

Nathan N.
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Customer did not leave a comment.

Lloyd V.
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Great customer service

Emily B.
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Customer did not leave a comment.

Saverio M.
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Customer did not leave a comment.

Avi A.
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All is perfect

Abdull O.
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Customer did not leave a comment.

Allyson M.
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Do not charge that extra $20 once the truck is returned on the same day

Bart S.
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Customer did not leave a comment.

Taras Z.
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Customer did not leave a comment.

Jenny B.
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Had an issue when dropping off after hours, had to phone for help website wouldn’t accept the mileage, didn’t know all I had to do was add a “0” at the end of the mileage, so that should be told to the customer in advance, so not to cause added stress, otherwise all was great

Denver P.
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Very good customer service

Fernando D.
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Customer did not leave a comment.

Marko K.
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Customer did not leave a comment.

Kangming W.
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Customer did not leave a comment.

Joseph M.
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Customer did not leave a comment.

Stevelle S.
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You need to keep the 26 ft trucks there.

BABAJIDE F.
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Customer did not leave a comment.

IAN Y.
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Customer did not leave a comment.

LOGAN M.
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Customer did not leave a comment.

Yemi E.
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Make your price more competitive

Branko P.
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Staff is very Rude and not friendly at all. Also they don't let you park your car on the lot so I had to drive around to find parking and walk back to there location. Very unsafe to make customers park on streets. No one tells you that you can't park at the location. Very disappointed and will not rent from this location ever again!!!

Milan S.
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Customer did not leave a comment.

Xiaoyu Z.
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I booked uhaul from Duffren St, but I received message of order update telling me that I have to pick up the u haul from Weston Rd without explanation . it is 12 km further single way from my place and they charged for that.

Lajos K.
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Provide parking.

graham W.
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We ended up at this drop-off location after U-Haul sent us to a location at 1056 Albion Rd. I thought the name of the place on Albion Rd. ("CNP Wireless") looked weird and it didn't show up on Google Streetview. But I called the U-Haul call center, and they claimed that it was open 24/7. It turns out the place actually doesn't exist ! Good thing we didn't do an after-hours drop-off, because there's only an Indian restaurant at that address. Apparently U-Haul doesn't offer services there. You might have thought U-Haul knew that before they sent us to the location. But no, this is a really sloppy company, and the call center is staffed by people who don't seem to know very much.

Kangming W.
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Customer did not leave a comment.

Savas P.
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Customer did not leave a comment.

Appolinaire T.
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Courteous personnels provided clear explorations. Even though it was not the first time using u haul trucks. I was nervous to go for a 15' truck but to my surprise it was rather a smooth experience. Return was a breeze thanks to high tech. Thank you.

adam W.
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My preferred location was changed at the last minute and I was sent to a Uhaul pickup location that didn't even exist. I was then told I had to get a different size truck to the one I ordered from another location. I think it should be better organized in advance to make sure the truck reserved is at the chosen location at the chosen time.

Ryan T.
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Customer did not leave a comment.

Van T.
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Customer did not leave a comment.

Arban S.
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I had truck for 10 days Supose to return at 8 45 I returned at 10 20 and they charge me for full day that’s unfair

Hemkumarie P.
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Customer did not leave a comment.

Hernan C.
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Customer did not leave a comment.

Kathean M.
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Customer did not leave a comment.

Sujay R.
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Front desk representative can be more lively.

Gary A.
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Customer did not leave a comment.

Timothy T.
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This will be my go to location from now on. The staff were helpful and knowledgeable. They had my trailer ready in no time and were courteous throughout the process.

Florencio T.
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Customer did not leave a comment.

Francesco F.
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The Weston Rd and 401 location is the only one I ever use. Staff is friendly, efficient, and very helpful.

Raj J.
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The experience at this location was good however the overall experience was very poor. I booked a truck for a Millwick location and when I went there at 12:30 PM, the location was closed. There was no one there despite the timing hours was10 am - 4 pm. I called customer service and they said they have shifted my reservation to another location and when I went there, the lady tells me she doesnt have a truck for me. She was rude and was 0/5 in customer service. She didn't try to find a resolution despite explaning her the situation that my household in on the street and I had given possession of my property to the new owners. She simply asked me to leave. It was very stressful and frustrating. I called customer service again at 2:06 PM and the lady tells me, my booking was for 1:30 and if I am an hour late, they give the truck to someone else. After explaining that it hasnt been an hour and I was there at 1:05pm, she put me on a 20 min hold and then asked me to go to the Weston location. All this delay caused me to pay $270 more to the movers for the time lost. I picked up the truck from the Weston location and returned it the same day at midnight, did the online check in (as I was told) , and the next day I get a charge of $20. I called customer serivce again and they said that it shouldnt have happened and she has IMed someone at the location and they will call me. I get no call. This was a very unprofessional and frustrating experience. I work in Digital Marketing & Content writing and will surely write about it on my blog. People should know how unreliable Uhaul is and how apathetic its staff is. Never using UHAUL again.

Billy K.
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Nothing to say so far

clinton B.
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Customer did not leave a comment.

Peter D.
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excellent customer service during the booking. make you feel welcome

HMAYAK Y.
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No parking spot to leave my car, the costumer service girl right wrongly the fuel level, even though I had proof that I put gas, and how many KM I drove she wants to do extra charge.

Tomek B.
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Customer did not leave a comment.

Herbert P.
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Customer did not leave a comment.

Janet O.
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Would use again

David W.
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Honestly this location is awesome, but the mobile dropoff needs to be fixed for debit, which is more of a U-Haul corporate thing.

Ali H.
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Customer did not leave a comment.

Sergio A.
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always update the moving accessories availability. i ordered 2 dolly online but when i pick up the truck turned out not available.

Jeffrey F.
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Customer did not leave a comment.

COLLIN K.
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Customer did not leave a comment.

Tony F.
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great service good price

Gaetana M.
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Customer did not leave a comment.

Clem P.
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Customer did not leave a comment.

Richard M.
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Should orient people to the truck - after we were given the truck, nobody showed us how to use some of the controls. Quick 5 min instruction after handover of truck would be helpful.

Luiz V.
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The office looks really bad, stuff everywhere very disorganized. I walked in and the staff treated me in a very unwelcoming way, like I was a burden to them. Made me feel very uncomfortable. Bad customer service overall.

NATOYA F.
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Less than 15 kilometres should be flat rate of $40

Eric S.
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Truck was wet on the inside

RICHARD S.
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Everything was satisfactory. Very pleasant helpful personnel on hand to make the rental experience a pleasure

Luke C.
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Customer did not leave a comment.

Roy R.
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The having to park vehicles on street is an annoyance at this location

Kwabena F.
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Great service; please keep it up.

Ricardo R.
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Ordered 15' truck, 2 hours before pick up, I was told I could no longer get it, only a 10'. This made me have to do two trips and waste twice as much gas.

Michael B.
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Not a great experience. I was an hour late (and I called ahead to ensure that was OK) and still got charged for an entire extra day. Plus had an argument about the gas level with the inspector...who also charged me extra. Won’t rent from this place again.

Robert P.
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Hassle free, good people prompt service. What more can you ask for! Thanks

kristen E.
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Was sent to a location 11km away from my chosen pick up point. Had to take a $30 Uber to and from my pick up and add over 20km to my final bill. Called customer service to address the issues. Was told I'd be contacted Monday and never was. Extremely dissatisfied.

SCOTT M.
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Customer did not leave a comment.

Denisse B.
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I go to the weston location often. They always have the truck i need. The customer service could improve.

Kwaku P.
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Keep up your good customer service and your perception is great

Maurice P.
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Customer did not leave a comment.

azam H.
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Not the easiest spot to get it off the highway because if it’s particular location.

Ahmed S.
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Friendly staff and excellent service

Ralph F.
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Customer did not leave a comment.

olive S.
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Making on line activity/ interaction more user friendly.

Jay L.
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Customer did not leave a comment.

Deon K.
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Customer did not leave a comment.

Arturo G.
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Opten eatlier on Sunday !,

Jonathan A.
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Customer did not leave a comment.

Elyaz M.
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Didn’t get the truck where it was booked and confirm

Bill A.
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Customer did not leave a comment.

Simran J.
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Customer did not leave a comment.

Dawn A.
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great customer service, agent was very friendly and helpful. Was the smoothest transaction possible!

Amanda T.
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Making reservation was easy and worker was friendly and helpful. Was not impressed with the self checkout procedure. After moving things and just wanting to go home - to have to sit in the rental going through steps and taking pictures of rental for drop off - wasn't impressed with self checkout.

Ian M.
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Customer did not leave a comment.

Ivane D.
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Very professional

Julia W.
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Customer did not leave a comment.

No reviews have been submitted for this location.

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