Customer Reviews for U-Haul at Weston Rd

6,244 reviews

2753 Weston Rd   Toronto, ON M9M2R5
(Corner of Albion & Wilson)

(416) 746-0020

Location Hours

  • Mon-Thur: 7 am - 7 pm
  • Fri: 7 am - 8 pm
  • Sat: 7 am - 7 pm
  • Sun: 9 am - 5 pm
Special Operating Hours
  • 10/10/2022: 7:00 am - 3:00 pm

Services at this Location:

Contact Us

(416) 746-0020

2753 Weston Rd
Toronto, ON M9M2R5
(Corner of Albion & Wilson)

Services at this Location:

Location Hours

  • Mon-Thur: 7 am - 7 pm
  • Fri: 7 am - 8 pm
  • Sat: 7 am - 7 pm
  • Sun: 9 am - 5 pm
Special Operating Hours
  • 10/10/2022: 7:00 am - 3:00 pm
  • Free towing inspection
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

Reviews without text are currently hidden. Show them shown. Hide them

Rating:
5.0

Customer did not leave a comment.

Kirill D. 
Rating:
4.0

never revied my invoice. spoke to someone on the phone when i paid by credit car over the phone. gave my email and never recived my invoice

Johns Unique A. 
Rating:
5.0

Customer did not leave a comment.

Alex L. 
Rating:
5.0

Professional

michael W. 
Rating:
4.0

Customer did not leave a comment.

Paulo C. 
Rating:
2.0

At check out my credit card was charged twice & once refunded. I do not like being misled, I was told the 1st transaction did not go through, & then was asked for my card, & was obliged to have it entered manually which I found uncomfortable. The last at the desk was alternately unhelpful & then not, very uneven customer service attitude.

Zell G. 
Rating:
5.0

Customer did not leave a comment.

Aloysius M. 
Rating:
5.0

Customer did not leave a comment.

MAKSIM N. 
Rating:
4.0

Customer did not leave a comment.

Anand M. 
Rating:
1.0

I was overcharged for after-hour service regardless the traled was returned within working hours and I did provide proof to Uhaul

Vadym M. 
Rating:
5.0

Just smile

GUSTAVO C. 
Rating:
1.0

Truck that I booked was not even available, had to settle for a van.

ANIRUDH G. 
Rating:
5.0

One issue that must get fixed. We made a reservation for Friday on-line and got a confirmation. When we showed up to the store we were told there were no vans available. The on-line system must be fixed to let the the customer know nothing is available at the requested time.

Michael B. 
Rating:
1.0

Staff of 3 is very slow and borderline rude, living the impression they don't like being there. One employee works, one pretends not to be on duty and the third one you have to find by yourself outside. Customers are all over the office and the parking and all feels chaotic.

Marian Y. 
Rating:
5.0

Customer did not leave a comment.

NOJEEM S. 
Rating:
1.0

20 people in line and only one representative. When I returned the vehicle it took almost an hour to get me my deposit back because no one knew how until they called the manager. Three hours wasted today to get the vehicle and to bring it back!!!

peter P. 
Rating:
5.0

Customer did not leave a comment.

Marsie F. 
Rating:
3.0

Staff were friendly and nice but they were so slow to accomodate. And, I hope by next time they'll give a little advice or guide on how to return the truck/van that we rented out before they gave the key to us not just telling the website. We had hard time figuring out on how to return the truck/van but other than I like the girls who worked there they are friendly.

Fabienne S. 
Rating:
5.0

Customer did not leave a comment.

Shanna P. 
Rating:
5.0

Customer did not leave a comment.

Juan Carlos M. 
Rating:
4.0

Customer did not leave a comment.

Aakash T. 
Rating:
1.0

the team needs to understand what customer service is.

MoulayOmar H. 
Rating:
5.0

Best uhaul location in the city. Staff are friendly, helpful and amazing, easy service. Thank you to all.

CARLOS A. 
Rating:
3.0

Parking issues

Victoria A. 
Rating:
3.0

The location was not the one I selected as my preferred location. It was way too far. The location did not have all of the items I rented such as dollies and furniture pads which meant that I had to buy a dolly instead of renting one.

Veronique C. 
Rating:
5.0

Everything was just perfect. I think that on weekends you should open earlier because people usually plan their move during this time.

MICHAEL M. 
Rating:
2.0

One tire was at 10 psi. I noticed when i was loading up the trailer. I had to pay to make sure it was at an operating condition. If not tire would of been destroyed. Employees were talking about someone sexually assaulted while i was getting checked out very unprofessional

Jae S. 
Rating:
5.0

the young lady who helped me at 9:00 A.M. on friday morning Sept 23/2022 was fantastic. She explained everything to me in an easy, friendly courteous tone. I forgot the ladies name, but she should be acknowledged for her great customer relationship. Just wonderfull.

Ferdinand O. 
Rating:
5.0

Customer did not leave a comment.

luis P. 
Rating:
1.0

This guys charging too much , and they keep you a long time no recommendable service very rude staff , not recommended for costumers to come , better if you go other location

russel L. 
Rating:
1.0

This guys price to much , no respect for costomers

russel L. 
Rating:
3.0

Customer did not leave a comment.

shane W. 
Rating:
5.0

Customer did not leave a comment.

Aakash P. 
Rating:
2.0

I do not like the amount of things you have to do on the website or app. Not a very good experience. I think I prefer to go to a competitor next time

ARTHUR F. 
Rating:
1.0

The lady at the front desk on return was very rude and she overcharged me $56.50 for being one hour late. Thank you Bledar Sopiqoti 6473088470

Bledar S. 
Rating:
3.0

I have not dealt with other locations and I was satisfied with your service. Keep on trucking!

Michael C. 
Rating:
1.0

Location gave me a dirty truck then when I brought the truck back was told I was going to get a cleaning fee unless I sweep the truck if I have to sweep the truck and clean the truck I should be given some sort of discount awful experience

Brandon C. 
Rating:
5.0

Customer did not leave a comment.

Philip C. 
Rating:
4.0

Customer did not leave a comment.

VICTOR S. 
Rating:
3.0

Customer did not leave a comment.

Gisella A. 
Rating:
5.0

The team was very friendly and accommodating and worked very hard on behalf of everyone who came to do business. They seemed, as I say, to be a real team, and helped each other and the customers out with grace and good humour. Thanks!

Rebecca C. 
Rating:
1.0

Terrible location, very bad customer service. Issue with payment as well. Overcharging my credit card.

ARTEM S. 
Rating:
2.0

Terrible service. The manager is not not very welcoming, nor friendly. Waited too long in line.

FERNANFO G. 
Rating:
4.0

1 Lady work in there didn't respect customer, it was first time she did that. .she Came work late horn my car moving my parking for her car park there, very bad customer service she said no truck available. but i went out parking lot check online same location still truck available . i book online and went back talk to her. but she didn't care at all. but only her other staff working very well and professional.

MINH DUY P. 
Rating:
1.0

Wen I picked up the van there were some damages to the passenger side which were not captured in the pictures. I noticed them and marked them before I sign off. The gas gauge was showing full and I only drove 6 km with it and put 5 liters to the van even the the gauge was showing full. I dropped the van and by the time I got home, I saw charges for 6 liters of gas. These vans cannot burn 11 liters for only 6 kilometers. I talked with the staff today but it was not helpful. I cannot trust them any more. The gage was showing full when I returned it but still they say it was not. I only drove it for 6 km and have already put 5 liters in the tank.

Amir B. 
Rating:
2.0

Customer did not leave a comment.

Yash K. 
Rating:
1.0

Rented a trailer and they refused to help with the hookup. They were to busy socializing on the phone. The person said that it is always the customers responsibility to find and connect the tray, and then go back in and find / call them to come out and Inspect / take photos of the hookup. Lazy staff is what I got . Not recommend this location.

Peter P. 
Rating:
2.0

Add second employee and have the employee spend less time on personal calls and more time focused on the customers.

Christopher L. 
Rating:
5.0

Customer did not leave a comment.

Gilberto F. 
Rating:
5.0

Customer did not leave a comment.

Juan Carlos M. 
Rating:
2.0

They moved at a snails pace

BORO S. 
Rating:
5.0

Customer did not leave a comment.

ADEGBOYEGA A. 
Rating:
5.0

Excelente servicio

EunuelEsteban R. 
Rating:
5.0

Customer did not leave a comment.

Orlena C. 
Rating:
4.0

Customer did not leave a comment.

Andre M. 
Rating:
1.0

Worst place to rent, lack of employees and wait time extremely long

Anelisse E. 
Rating:
4.0

Customer did not leave a comment.

Daniel C. 
Rating:
5.0

The staff are always courteous and helpful.

Brad F. 
Rating:
1.0

This was the WORST customer experience I had EVER had! The woman who checked me in could care less about her job. She was too busy watching videos on her phone. My phone wasn't signing into the app to do my mobile upgrade, and it was like I ruined her day! I will be putting a call into head office. Uhaul should be aware and care about customer experience. The worst.

Melissa S. 
Rating:
3.0

Asked the agent about returning the trailer after hours and she said it would be fine. She never mentioned the $20 charge to do that. Very disappointing.

Mike C. 
Rating:
2.0

Customer did not leave a comment.

shereen C. 
Rating:
5.0

Attention and assistance was great. I only recommend to smile more. Show that you enjoy helping people.

Dwan W. 
Rating:
1.0

I was grossly over charged for no reason, I returned the rental van 2 hours before my drop off time and was charged for a late return fee. Then I was charged 7$ for using a credit card when that's the only method of payment. Would like some answers

alex D. 
Rating:
5.0

Customer did not leave a comment.

Christian D. 
Rating:
4.0

Customer did not leave a comment.

Peter L. 
Rating:
5.0

Same

ali A. 
Rating:
4.0

My confirmation email for the reservation was for a Keele St. location at 4pm. When I clicked the email link on the way to get the truck, it said Weston Rd. for 3:30 pickup. I had to stop and call to figure out which was true. Pretty sloppy.

Bob S. 
Rating:
4.0

Try having more than one staff attending to customers

Davidson I. 
Rating:
4.0

Quite satisfied with the service

Ifeanyi Innocent U. 
Rating:
4.0

I have no complaints price was good truck was in good shape and clean I would definitely refer you to my friends and family

MARY Y. 
Rating:
4.0

I rent from this location regularly, it's getting better!... and the tank was full

RONALD S. 
Rating:
5.0

Customer did not leave a comment.

ingrid M. 
Rating:
2.0

Drop off showing location and not being able to click drop off was horrible as it wouldn't allow me too or others which caused the $20 fee. ( yes it's getting reimbursed but that's not the point drop off shouldn't be difficult). I also didn't want insurance I clicked no INSURANCE AND I STILL WAS CHARGED IT. The same way they reimbursed the late fee as it wasn't my fault they could of done the same. I DIDN'T want insurance. I only used the rental from 4-7:30 and on top of that I left the cargo van with more gas and that's something I didn't have to do.

Cheryl J. 
Rating:
1.0

The team did not seem to want to help and the installation was not completed properly. The electrical was not done to code and did not work. I'm connecting with Karon McDonnell about this who is connecting with the installation store about the issue. It was not quality work at all and I'm disputing the charge completely. I needed it for 1 single use and that opportunity has passed so I have no use for this and if anything, my car was damaged in the process from your mechanic. The mechanic at the location (Rexdale) where I was later supposed to rent the trailer confirmed that the work was not done properly from the other location (Weston)

Will C. 
Rating:
3.0

Customer did not leave a comment.

ANTHONY B. 
Rating:
2.0

Customer did not leave a comment.

Jaspal S. 
Rating:
2.0

Uhaul employees the rudest staff in Canada.

Rod S. 
Rating:
5.0

Nothing. This location is full service with long hours. Pick up and drop off was smooth. Nothing shady (unlike many of the individual outlets).

yasmin S. 
Rating:
4.0

Great Experience!

Michael B. 
Rating:
3.0

Have more enclosed trailer available so I could have rented it for longer.

MICHAEL W. 
Rating:
5.0

Need more employees way to long of a wait

Marjan D. 
Rating:
1.0

They charge extra $53 with no reason, we got the trailer and truck with the same 3/4s of In the tank.

Jorgefelipe C. 
Rating:
1.0

Customer did not leave a comment.

Hao J. 
Rating:
5.0

All was the best

valentin K. 
Rating:
5.0

Give back to the community

AKIHIM O. 
Rating:
5.0

All good

Dannis J. 
Rating:
5.0

Staff were friendly, efficient and helpful. Pick up was fast and easy.

Daniel C. 
Rating:
5.0

The staff was very polite and helpful. Made me feel very comfortable and had no troubles at all. They even went over and beyond what was expected of them. My favourite location by far.

Sheena T. 
Rating:
5.0

Customer did not leave a comment.

Andy B. 
Rating:
5.0

Customer did not leave a comment.

John M. 
Rating:
5.0

Customer did not leave a comment.

Bridget C. 
Rating:
3.0

1. Inform me that my pick-up location had been changed. 2. Increase service speed when picking-up & dropping off.

Simon F. 
Rating:
4.0

The wait line was very long to pick up the trailer. Over a half hour. It might help to have more than one teller if the line up is long

MARIJA M. 
Rating:
4.0

Customer did not leave a comment.

HILARY LIZBETH T. 
Rating:
5.0

Customer did not leave a comment.

Brad F. 
Rating:
4.0

Everything was great except for the fact that I got my invoice the next day and it had a $20.00 late fee charge added. Now the lady who took my reservation was very nice and friendly. She pointed out to me to check the van before leaving for damage, offered me insurance, told me how much gas i had to bring it back with and said as long as you bring it back before midnight, there will be no fee. Well i did bring the van back before midnight and dropped the key off as she told me. However, she didn't tell me that i needed to call U-haul or use my mobile device to notify them when the van was dropped off. I called U-Haul today and explained the situation and all i got back was that this clause was on the contract. I tried to explain further but she just kept saying the same thing and then hung up on me. I was not impressed with this service and would appreciate if someone would get back to me and reconsider returning the extra $20.00 that i was charged. Your registration people should clearly point this out.

TED A C. 
Rating:
3.0

Customer did not leave a comment.

cindy H. 
Rating:
5.0

Customer did not leave a comment.

Amir A. 
Rating:
5.0

Friendly staff

karoly L. 
Rating:
1.0

4372208700 call me for more explanation and thanks

godwin O. 
No reviews have been submitted for this location.

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