Customer Reviews for U-Haul at Weston Rd

5,729 reviews

2753 Weston Rd   Toronto, ON M9M2R5
(Corner of Albion & Wilson)

(416) 746-0020

Location Hours

  • Mon-Thur: 7 am - 7 pm
  • Fri: 7 am - 8 pm
  • Sat: 7 am - 7 pm
  • Sun: 9 am - 5 pm

Services at this Location:

Contact Us

(416) 746-0020

2753 Weston Rd
Toronto, ON M9M2R5
(Corner of Albion & Wilson)

Services at this Location:

Location Hours

  • Mon-Thur: 7 am - 7 pm
  • Fri: 7 am - 8 pm
  • Sat: 7 am - 7 pm
  • Sun: 9 am - 5 pm
  • Free towing inspection
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
5.0

Customer did not leave a comment.

BENEDICT JOHNBUA G. 
Rating:
5.0

Customer did not leave a comment.

MONICAC L. 
Rating:
5.0

Customer did not leave a comment.

Dorin C. 
Rating:
5.0

Staff got us in and out quickly and smoothly as well as others at the same time. Very painless

Angela M. 
Rating:
4.0

Customer did not leave a comment.

Jeff W. 
Rating:
5.0

Easy drop off. Friendly & courteous:)

Glen H. 
Rating:
5.0

Staff were very friendly and helpful in getting me set up.

DAVID M. 
Rating:
5.0

I have used this location many times and always experienced great service, and friendly knowledgeable staff. I Would highly recommend this location.

LUPE L. 
Rating:
2.0

Customer did not leave a comment.

THANHX D. 
Rating:
4.0

Customer did not leave a comment.

VIVIENE P. 
Rating:
5.0

Customer did not leave a comment.

Peter B. 
Rating:
2.0

Staff members were rude and seemed very lazy.

Sherina G. 
Rating:
3.0

Customer did not leave a comment.

FABIO M. 
Rating:
5.0

Customer did not leave a comment.

KHALID G. 
Rating:
1.0

The attention wasn't good and after they charge me more than applicable bills

Gabriel C. 
Rating:
3.0

Location is difficult to access and to exit. Staff a bit abrupt.

Moses O. 
Rating:
5.0

Customer did not leave a comment.

Gabriel P. 
Rating:
5.0

Customer did not leave a comment.

Edmon A. 
Rating:
5.0

The checkin associate was courteous, friendly and welcoming. A nice way to end an otherwise difficult moving day!

NORMAN F. 
Rating:
3.0

Utility wasn't provided. Person at the location asked me to pickup the utility tool from a different location.

Sam E. 
Rating:
5.0

Exellent very good service

PATRICIA R. 
Rating:
3.0

Location is a little awkward and the process of checking in and out was quite slow

LAURENCEN S. 
Rating:
5.0

No, issues. Pickup was fast and courteous. Easy location to get in and out of.

Gareth P. 
Rating:
5.0

Customer did not leave a comment.

LEV N. 
Rating:
4.0

Staff were good and friendly. It was a busy time of the morning so slight delay was understandable. Trailer was exactly what I needed and staff was very helpful. The only reason why I wouldn't recommend it is due to its location. Not the easiest place to get to in morning traffic to begin with and there is lots of construction and roadwork going on nearby which is just terrible. Just an extremely busy part of town, although access to major highways is excellent. But the staff and rental were very good so maybe once the construction stops I'd recommend it.

DOUGLAS A. 
Rating:
5.0

Customer did not leave a comment.

TERESA E. 
Rating:
1.0

The pick up was fine there were 2 employees to help. I called to extend the rental and was told by your 1 800 number that it could not be extended and must be returned by 9am. Upon arrival to the location there was a line up all the way out side the building. Due to covid only 2 people were allowd inside. Outside there was at least 7 people waiting. Only to find out there was 1 employee working. After waiting i tried to do an online return but would be charged another day because it had gone past the return time. Forcing me to wait. After 1 hour and 45 minutes i just left the trailer in the parking lot.

VITOA L. 
Rating:
5.0

she was great and did an outstanding job

matt B. 
Rating:
1.0

The gentleman who attached the hitch was extremely helpful and did a fantastic job. However, I ordered the hitch in Jun to be fit within a week - there was a delay - ok. When I asked for a timeframe I got dismissive attitude and told I would just have to wait. I called every week or so and got the same response - I can't help you or give you a timeframe. On the day I came to have it fitted there were 5 people outside waiting. No one moved for an hour - rental system issue apparently. No one would pick up the phone, and when I asked if I could give the keys to the hitch shop and not wait for everyone who was waiting for a rental I was told I had to wait in the same line. Luckily the gentleman doing the hitch fittings brought a completed job out and I asked him if he knew anything. He took my keys as it was nothing to do with rentals - the job was done in 45 mins - I would still have not been seen by the counter/rental staff. All in all, the counter staff are terrible.

luke B. 
Rating:
2.0

The person who checked me in was very rude. I don't usually care very much but this person was extremely rude and difficult to work with. Product was fine but the customer service was very bad.

WILLIAM L. 
Rating:
5.0

Very good customer service thanks.

RASHEED C. 
Rating:
4.0

Customer did not leave a comment.

DANIELJOSEPH T. 
Rating:
3.0

Ensure clean windows and mirrors on pick up vehicles. Ensure that bookings do not confuse mobile check in with personal check in

Daniele A. 
Rating:
1.0

Vehicle was very old and new brakes are needed. Smelt like cigarettes in the vehicle. Check in took forever despite showing up on time. Granted it was a busy day, but customer experience wasn't being managed.

THABANI M. 
Rating:
5.0

Awesome service

LUISA P. 
Rating:
4.0

Customer did not leave a comment.

SERHAT A. 
Rating:
5.0

Customer did not leave a comment.

Gerardo R. 
Rating:
4.0

Customer did not leave a comment.

VITO C. 
Rating:
4.0

Customer did not leave a comment.

JOE-LEWIS Y. 
Rating:
4.0

Customer did not leave a comment.

Lee P. 
Rating:
4.0

The representative today did her work very efficiently

FRANCISCO O. 
Rating:
5.0

very good location , staff was friendly and very helpful

ZARKO D. 
Rating:
5.0

Nothing keep up the good work

Ana Rita G. 
Rating:
5.0

Customer did not leave a comment.

Amanda D. 
Rating:
3.0

No park lot close to the shop. Too far to the parking.

Lucy H. 
Rating:
5.0

Customer did not leave a comment.

MONICA R. 
Rating:
1.0

The staff is really bad.

JHONNY G. 
Rating:
2.0

Unfortunately that day wait times for pickup were c 60 + minutes due to inadequate staffing. Only one person at pickup desk who was trying his best..very calm and professional. Outside guy was running around and did a great job. Hire more staff! They need it. Location is also difficult to locate. Will not go there again…

DIONISIOMC V. 
Rating:
1.0

Very poor costumer Service. Waited more than 3 hours just to get the key in their box.

Alexis D. 
Rating:
3.0

The truck left side mirror couldn't hold the position for me to see the side. My brother who sat on the passenger side was the one who was guiding me when I needed to change lanes. Whenever I fix the mirror and hit a pothole it comes back to the original position. Please check the trucks before renting it out for the safety of everyone. I can't imagine if I was driving alone.

KOUASSI A. 
Rating:
4.0

The vehicle, the driving experience and the customer service were great but I had a hard finding parking both during the pickup and the drop off. When leaving the van, there was nowhere suitable left to park so the lot was very hard to get in and out of.

AZIZAMOHAMUD O. 
Rating:
5.0

A bit of a wait due to Covid but once inside fast process and super friendly staff drop off was also good lady was quick to inspect and fast payment also

Karen R. 
Rating:
4.0

Customer did not leave a comment.

VILMA L. 
Rating:
4.0

Customer did not leave a comment.

tony C. 
Rating:
1.0

The lady manager she's fucking so rude she never know how to talk with other people poor service truck are ok

AMRITPALSINGH T. 
Rating:
2.0

I rented a truck from this location and they did not have a dolly in the truck nor did they have any in the store. They claim that they don't have appliance dolly jist the regular kind of dolly. I was late returning the truck because we did not have a dolly to make the work go faster. However, the attitude from the wmployees that works there needs to be checked. They have no manners and respect when they are speaking to the customers on the phone. When I went there to return the truck, they went and check the truck and just came back in to the store and gave me back my receipt and didn't even explain to me what it is that they did. They just went ahead and charged my debit visa without letting me know. I was in the store qaiting for them to return so that I can pay them the $50 because I was late.... I would prefer to get a refund because it was not my fault that I was late. I was late because there's construction on the street where I qas moving from anf the lack of not having the dolly to complete a proper job to be able to return the truck on time.

ANTHONY M. 
Rating:
5.0

Customer did not leave a comment.

MAIKOLIVAR S. 
Rating:
3.0

better customer setvice

MENDELORAIN K. 
Rating:
1.0

Bad experience

SHALOMBAR AHARON B. 
Rating:
2.0

The girl at the desk was rude, the guy outside was fine. I declined insurance and was charged for it after she had to redo contract as it did not match trailer number. I authorized $60 and was charged $80. Only noticed after returning and was told that it could not be reversed. I would try another location, or do everything online so I don't have to deal with that kind of shady business.

NICHOLASS S. 
Rating:
5.0

Customer did not leave a comment.

Terrence B. 
Rating:
1.0

I have a truck half full and returned a truck over 3/4 full they refused to reimburse because of policy they said . I call they have on hold for 20 minutes and hang up on me with attitude. I will never re turn there and may to Uhaul because their policy is unfair and their employees at Weston road are rude no manners

Moussa N. 
Rating:
5.0

Try to provide parking for the customer.

Linval L. 
Rating:
5.0

Customer did not leave a comment.

Leonardo B. 
Rating:
4.0

Customer did not leave a comment.

JASONL C. 
Rating:
4.0

Customer did not leave a comment.

MASOD R. 
Rating:
5.0

Customer did not leave a comment.

KENROY B. 
Rating:
4.0

Customer did not leave a comment.

SAMIHMUTHIR Z. 
Rating:
5.0

Customer did not leave a comment.

Charinette S. 
Rating:
5.0

Customer did not leave a comment.

Andrew Paul B. 
Rating:
4.0

Have a manager/experienced staff on site.

DAWNR N. 
Rating:
5.0

Perfect customer service

Mohammad S. 
Rating:
4.0

Truck doesnt have A/C

DANIEL O. 
Rating:
4.0

Customer did not leave a comment.

CHIARA T. 
Rating:
5.0

Customer did not leave a comment.

HANNES P. 
Rating:
4.0

Try to provide parking for the customer it's extremely difficult to not been able to park your car.

Linval L. 
Rating:
5.0

Everything was seamless and no waste of time.

Christopher A. 
Rating:
2.0

Customer did not leave a comment.

Ryszard S. 
Rating:
4.0

Customer did not leave a comment.

YLLI J. 
Rating:
2.0

Receptionist (Black girl long unprofessional LONG NAILS ) also RUDE and Impolite. Kept on the phone for more than 15 minutes. Please hire professional People not Whores.

Abderrahman S. 
Rating:
5.0

Glenesse and her staff were excellent and quick.

Arneeb E. 
Rating:
5.0

Customer did not leave a comment.

Piotr J. 
Rating:
1.0

The person (lady) at the desk was rude and abrupt -in your business you need to make every customer feel appreciated - she did Not. If you do not have customers - you are out of business. She has no customer relation skills and said - well at least I have a job (maybe management should reconsider this employee and set them free). Douglas

DOUGLASR H. 
Rating:
2.0

We had to try 3 different trailers before we found one that had most but not all of the lights working and we had to put air in the tires The staff are disengaged and borderline rude

SANDRA B. 
Rating:
2.0

Very unfriendly

ELENA T. 
Rating:
5.0

Customer did not leave a comment.

KAROLY L. 
Rating:
5.0

we couldn't it find how to move the mirrors on the vehicle. My husband could make do but this seemed very dangerous.

LEE S. 
Rating:
4.0

The agent was polite and cooperative

Mahmoud M. 
Rating:
3.0

Customer did not leave a comment.

AISHAN S. 
Rating:
4.0

Customer did not leave a comment.

Ian E. 
Rating:
5.0

Great Manager and Staff. Friendly and Prompt Service. Overall Excellent experience! Will recommend and return!

Lupe L. 
Rating:
5.0

Everybody was super

John H. 
Rating:
3.0

Did not get the vehicle I booked. The employee said no van/truck is available and then after some time he gave me a bigger sized truck.

Jaspreet S. 
Rating:
2.0

The vehicle smelled like smoke. The girls at the counter were rude, and in front of me one of them was talking about me with a male who also worked there talking in their Jamaican dialect not knowing I understood everything they were talking about. Horrible customer service. The gentleman taking the vehicle back when I returned it was great. I told him about my experience and he was very compassionate in listening to my concerns.

SABRINA C. 
Rating:
1.0

Poor customer service.

KARMACHEME G. 
Rating:
5.0

Not really much you people are fantastic!

Trevor L. 
Rating:
5.0

Customer did not leave a comment.

Ebany T. 
Rating:
1.0

Nothing went right. Last minute reservation cancelled, rude staff named Glenese at Weston location. Over charged for their mistake. No follow up. Coasted me triple my original budget.

Sunaina N. 
Rating:
5.0

Customer did not leave a comment.

NURUL M. 
Rating:
1.0

More staff were needed and the staff were not friendly.

Michael V. 
No reviews have been submitted for this location.

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