I did not have any issues so everything was fine for me
WAYNE KCustomer Reviews for U-Haul at Weston Rd
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
I was charged 92 dollars for 3 hours service. It is too expensive.
ABDOUL-CHAKOUR MThe truck smelled like urine. Check-in was ridiculously ineffective. The attendant made us do it all online while sitting looking at us and not offering to serve us. There were other customers that she was also ignoring. Perhaps some customer service training would be helpful.
Kristen CService was horrible, very lazy and didn’t feel like helping. Lady at the counter on her phone. Deflecting everything to online.
Jordan OThe staff at this location were friendly and very helpful, however the location is very crowded and difficult to manoeuvre in.
RALPH HMore space needed.
JOHN Pwhen i rented the van, i was told that the charge is .99 per km...looks like i paid 1.19......i need an explanation for that. also, i brought back the van at 715pm on saturday evening ...i was within my 24-hr rental period. Yet I was charged 20.00 for after service hours.This should have been waived!! oterwise, all was good.
EDMUND PVery good and prompt service. (Aside from the limited parking, it was a very good experience.)
KARL LMorning service was ok but slow since there was only one guy working the counter. Drop off in the afternoon was slower even though there were two ppl at the counter (internet issues I think). But the two employees didn’t communicate to the customers. Not a worry in the world to them. They didn’t care to explain or reassure customers that they were working on a solution or anything. Not so bad for me since I just told them I put the trailer back. No one even came to check on it. Strange way of conducting business. Customers were rly frustrated and I can’t blame them. Need better ppl at the front desk in the afternoon. Morning guy was good though.
ANDRE Cfirst of all the front door could hardly open properly. there was only one attendant serving customers and her computer wasn’t working properly. My poor husband waited patiently rhen someone proceeded to say they wanted to purchase some items then completely jumped the queue to hire a vehicle as well!!! another poor customer just wanted a four dollar box but no one wanted him to jump the queue either! big companies like this have o stop trying to push people to use apps for the communist agenda coming and get more staff to help run things!!!! the girl serving us was amazing ! and handled things really well. she deserved a medal.
Andrew SPoor customer service. Get someone who actually wants to do the job
PRAJU KFemale employee was extremely rude and so unprofessional
KOKOU Nbeautiful att at this location went out of her way to help in every way she can dont get that kind of service everyday
RODNEY FIt’s very good
nur mI rent from this location often and was very happy to get a newer model van this time.
JONAH CGood service
VAN TEverything is great.
Marek SI was very happy with the service and your equipment was very clean and in working order. Very pleased, Thank you!
Melissa Tvisited two locations (355 Weston Rd, Toronto, and 2753 Weston Rd, North York). At the first, a staff member who barely spoke English repeatedly pushed the app, which is unusable and crashed. After a long wait, I was told my reservation was at the other store. At the second location, one person was overwhelmed serving 5-6 customers. Your app is terrible and needs urgent fixes.
Marcel AAll are 100% excellent
AKAKI Kit was a bit lengthy picking the truck, maybe you should looking to hire more staff to make the transition more easy.
ROMEY Pspace you need a lot of it and more or less auto
RODNEY FHire 2 more employees. the lady there wasn't very helpful. I have to call customer service to know what's wrong with approval. If only she game me an idea how to take my picture with my license, then maybe I didn't spent an hour waiting and wasted my time
Arnold DCustomer service is so poor, and inefficient
SHAFIQUE KFantastic
WILBUR DNice clean pickup truck
Bruno NJust wish the location had a bigger lot..
ISKANDER SI had reservation at 7:30AM. However, I left store with a cargo van at 8:00AM. Why the delay, the internet in your store broke down as a result the store was all pack with customers and you only had 1 employee at the front desk. There were customers with and without reservation. I made my reservation and fullfilled all requirements online, I only needed to pay and pickup the van. 2 lines, 1 for customers without reservation and 2 line for customer with reservation would have been more appropriated.
Aldo CThe truck smelled of body odour from previous customer, truck was broom swept but not smelling fresh, I was almost gaging the whole time i had the truck, the steering was off and pulling to the right. When I returned, I brought my complaints to their attention, and they really didn’t care about what I had to say. The lady at the counter said she received the truck that morning and she said it was fine. Also I was over charged for gas consumption, as the initial reading on the gas gage was not accurate. I have previously rented from that location, but I’m wondering if I would go there again. Overall I was not happy with the vehicle and the service. Tony
ANTONIO PSubject: Concern Regarding Poor Customer Service and Unfair Cleaning Fee Dear U-Haul Customer Service, My name is seef Elmi, and I’m writing to express my disappointment with the service I received at one of your locations. I would like to start by saying that I have no intention to be disrespectful or judgmental, but I believe in providing honest feedback to help improve customer experiences. During my recent visit to your office, I was met with unprofessional and unfriendly behavior from the two staff members present. They were dismissive, lacked basic customer service skills, and made the entire process uncomfortable. I felt that my concerns were not taken seriously, and I was treated in a rude manner throughout the transaction. Additionally, the van I was given was not cleaned properly and the fuel tank was not full when I picked it up. Despite this, I made sure to return the vehicle in good condition. I even cleaned my hands after use to avoid leaving any mess behind. To my surprise, I was still charged a cleaning fee, which I feel was unfair and not reflective of the condition in which I returned the vehicle. I respectfully request that this fee be reviewed and potentially refunded. I also urge you to provide proper training to the staff at this location to ensure all customers are treated with respect and professionalism. Thank you for your attention to this matter. I hope to hear back from you soon.
SEEF EA little time wasting when attending the customers
EMMANUEL OThe guy sent me back home for being 15 minutes late on the Canada day! The second day the socket was installed not the right way. Other than that the technician was very polite and helpful
Babak BGreat service as always.
STEVEN Cjob well done misses behind the counter done a wounderful job as you would thats her job she new what had to be done
RODNEY FFix this U Haul app. It does not show proper locations on its map. Especially if using it from Toronto, Ontario Canada. It keeps on showing an American location.
Jules BThe truck itself was fine, but this location's customer service needs to improve. When customers walk in and the Rep is busy with another customer, it would be nice for the Rep to acknowledge that there is a line and they will be assisted shortly. Once the keys for the truck were provided to me, there was no communication from the Rep advising where the truck is located, what steps the customer needs to do next, etc. I have used other Uhaul locations that have always provided quality customer service, but the experience at this location was not like my previous experiences. Will avoid this location in the future.
ALI MGreat people working there. Loved it. Everything made easy.
RAYMOND WI did not wait long for pick up. Lightning fast return. Everyone was polite and professional.
YORK GStaff was friendly and helpful and accommodated my flexible schedule
LAWRENCE LNothing at this time.
Steven SThe black guy is goo but unfortunately he need to take a break he is very nice, but the lady is not she is not helping, she almost let us wait for almost 45 minutes she is mean, she is not approachable she is busy talking in the phone she wasted out time there. So the other black guy who went for lunch is the one helping us to go through we are very frustrated to that lady.
Gurinder BThe representative was not very attentive and was too busy watching Instagram on her phone while talking to the customers and very cold while assisting me with a "there's only 2 options, either yes or no". Didn't inform me of the return time, after me asking for a whole day rental for the trailer. When returning the trailer, the representative was more attentive, smiled and provided proper information and assistance.
EDITH RFriendly and professional service. All my questions were answered.
Geraldine OI had to wait for 1:30 to get the truck… i order a dolly but they said no one was available…
Guilherme GThe lady at the counter was not helpful at all and was laid back on her chair and expected me as a new customer to know everything.
Ali KThe lady is very helpful and respectful, she is professional and kind to all customers, even though, it was quite busy and at times kaos, she still held her calm and make sure everyone gets the service and every customer leave with. Thanks and a smile.
MARY CThey were having issues with their system and ended up getting the vehicle almost an hour after the scheduled time. But it registered the time as shortly after the scheduled pick up time.
Giuseppe MWent above and beyond. Thank you for all your help.
Gregory LI haven't used your service for several years, but I noticed that your service is way better than before!
D Tjob well done by the lady that help me to get were i was going
rodney fthe lady that help me with the trailer done it in a respectable and a timely manner job well done
RODNEY FAll good
RICHARD SDo what the customer asks !!!!
Mai CAgent very rude and condescending she needs to be retrained. Also you guys changed my pickup location and then charged me for those miles to go and get the truck
Xavier CGood service.
vitaliy kThe only thing I could say is it’s harder for older people to do everything online. I had a hard time, but I did it, but an older man was in front of me and he was getting so frustrated.
Rosanna MFix your truck. pulling all over the roads, very dangerous to drive. Passenger mirror keeps moving on its own, due to damaged. gear 2 tend to gear down all of a sudden on cold runs, transmission definitely needs attention. overall this truck is junk, very bad experience this time. don't rent to anyone before you get sued. take it on the highway for a drive yourself.
ANDRES JI had issues checking in and picking up the keys to my reserved uhaul vehicle (although it was a last minute booking, and the pickup time was after office hours). Fortunately uhaul customer service was able to resolve the issue as soon as I was able to get on the phone with them. The staff at this location weren't the most welcoming, but they know their business really well and were able to give me an extension on the vehicle without any issues.
Harrison TGood 👍
ABDUL LFirstly, I was second on the line but it took me almost 40 minutes to get served. I understand the attendant was new but someone has to be on the side guiding him rather than inconvenience the customers by waiting for so long. On a good note he was polite and apologized for keeping us waiting. Secondly, a lady eventually came and served me after realizing the queue was almost going outside. This lady is very rude and I do not know why she is in customer service. Lastly, the truck container was not clean at the back. I do not know if this is standard practice but a quick sweep and mop would really go a long way rather than the customer having to go and start doing that before loading their belongings. I will not be going to this location again especially with how rude the lady who works there is.
BRUCE BNo improvement needed - quick and easy pickup of the vehicle - and easy drop off after the move. Thanks for helping to make the moving day easy!
RICHARD DThe cube van was not cleaned after its last use, before it was dispatched to us. There were still crumbs in the passenger cabin, and there was a box of leftover used clothing still sitting in the cargo area, along with some paper on the floor. Other than that, the customer service experience was good, and we got through the rental pick up experience quite quickly.
Terrence Hplease do not false lead clients when purchasing. was told it be $67 roughly by the representative over the counter. I ended up paying $113.
SHAHAB M