Customer did not leave a comment.Patrick C.
Customer Reviews for U-Haul at Westview
Catonsville, MD 21228
(By Westview Mall-No Customer Parking Available)
Services at this Location:
- Mon–Thur7 am–7 pm
- Friday7 am–8 pm
- Saturday7 am–7 pm
- Sunday9 am–5 pm
- Free towing inspection
- Propane pay at pump
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
The location and the trucks were clean. My only complaint was that my location to pick up a truck kept being switched. Picked up the truck from the Baltimore National Pike location and I was in and out the representative at the desk was very quick, funny and made the process painless.Allana C.
Customer did not leave a comment.Tony Y.
Customer did not leave a comment.Seth A.
Customer did not leave a comment.Pankkaj R.
Total experience was handled professionally and efficiently. Damon and crew run a tight ship.Michael W.
Customer did not leave a comment.nancy T.
Customer did not leave a comment.Racquel R.
Customer did not leave a comment.CHRISTOPHER S.
Customer did not leave a comment.Ernest W.
Customer did not leave a comment.Brendan K.
The app system is not user friendly.Zaneta W.
only grip no customer parking had to leave and come back to get dropped offAlan M.
Great truck friendly experienceJohn B.
Everything was goodTina N.
There is no customer parking that's a big downside for this location if you pickup the truck where you will parked you car and you put just extra miles on the truck you rented. To drop your car at home or somewhere elseUSMAN I.
Could be better with available customer parkingKristen O.
I'm assuming it was the owner or manager of the location, but he was incredibly rude to me and his employees seem to be afraid of him. Sounds like a tyrant. I'll never go to this location again.Julianne A.
Although the van was not extremely dirty the interior had several spotsEvan M.
IT WAS EXCELLENT.Joyce J.
Damon is the best!!!LILLIAN E.
I went to pick up my rental and noticed that the fee was 10 times what I was quoted. Before I could say anything, the young woman handling my transaction picked up on the issue and corrected it immediately. When I dropped the truck off the young lady guided me to a spot and checked me in quickly. The Westview location is well oiled and tightly run machine, couldn't be happier!Michael T.
Was advised I could pay cash for my rental. I told them when I got the truck I will be paying cash upon returning. I even purchased the insurance to cover everything. Arrived to return the vehicle only to be informed the bill was charged to my credit card. Everyone is not slave to credit card use and I refuse to keep helping these billionaires buy more yachts and mansions. Uhaul staff lied and was deceptive.Howard G.
One of the better places I have been toVictor G.
Driver side door/widow did not seal properly, creating excessive noise. There are was no windshield washer fluid.Carol J.
Too much a hassle very little trust even after verification with driver's lic. credit card. they need to call someone else and also call you while there. Equipment good but not worth the troubleLawrence O.
As advertisedJohn B.
Customer did not leave a comment.Julia S.
I waited in line for 15 minutes before anyone came in to wait on customers. Then my total wait time was 40 minutes b4 getting to the counter. The young lady asked me all of the same questions that I answered in online check-in. Including the number for emergency contact.Karen A.
Customer did not leave a comment.David H.
No improvement needed. We have used your location so many times and we always get the best service.Gary J.
I went online and completed the the online service to skip the line at the store. I spent 20 min at home online to make things faster but still had to wait in line at the store. Then by the time I get finished the in store check in I was 45 minutes into my rental time and haven't even left the parking lot. It was very disorganized and I was not given the opportunity to change my time starting from when I actually got in the truck and left, which cut my moving time an hour making me have to rush and not complete moving. You advertise online "skip the wait in line". I call BS.Andrew L.
Great customer service from the gentlemen behind the counterWinsome W.
Customer did not leave a comment.PIERRE J.
Service provided was excellentSheila P.
Customer did not leave a comment.Ashley W.
Customer did not leave a comment.Alan M.
I don't like how when I got there to return my equipment nobody really seemed like they wanted to do their job.LeVar B.
Customer did not leave a comment.Carla H.
He was so helpful people.IBRAHIM F.
This is the best UHAUL everâ€¦ The manager Damon is wonderfulâ€¦.Damon M.
Wonderful staffJoanne R.
Customer did not leave a comment.Judah H.
The employee was late opening up . I was there at 7am. When my person with the alternate phone number went to the car to get her phone, the employee went outside to move 3 vehicles, so we were waiting again. The real problem is that it made us a little late for our appointment.deborah M.
Customer did not leave a comment.Crystal E.
Me gusta todo de ustedes la berd muy bien todoHector A.
Although the U-Haul representatives were courteous and accommodating, and this location had ample rentals available, I experienced an inconvenient problem. Unbeknownst to me, the cargo van I rented (stock ID: BE 3578 T) had a malfunctioning tire sensor. The display stated that the rear left tire had low pressure. Before leaving the lot, I went back inside the store the see if I could get another vehicle. No representative was present. Time was of the essence, so I drove off the lot in search of an air machine. I went to two gas stations for air because the warning for low air pressure remained on the display (it told me the PSI amounts for each tire). The left kept registering low. I called this U-Haul facility to request another rental. It was then when the representative mentioned that there was a problem with the tire sensor. Inwardly, I became upset because this information should have been provided priorâ€¦ The question came to my mindâ€¦Why was that van not removed from the rentals until the problem was fixed? That was poor business handling. Not only did I pay more out of pocket, but it caused unnecessary stress during a time where my stress level was already heightened (moving out of an apartment)â€¦ The main reason why I would have recommended this U-Haul facility to another was due to the selection of rentalsâ€¦Since this incident, I may not choose or recommend this facility in the futureâ€¦ If I do, I hope to remember to ask about known issues (if applicable)â€¦Pamela J.
Nothing, everything was perfect, efficient and convenientPatrick D.
Customer did not leave a comment.Joseph V.
Customer did not leave a comment.Sheila P.
Customer did not leave a comment.Cassandra A.
Truck seats were loaded with dog hairs it was so bad as some people are allergic to pet so am I . I realized after took off the truck customer service was fast n friendly .Amir S.
Customer did not leave a comment.CHRISTOPHER S.
Customer did not leave a comment.Sai G.
Friendly serviceCharles V.
It's nothing that needs to approve. The overall process was excellent. Great customer service!Ramona M.
Reduce the priceJames A.
The poor guy working inside all alone!!!! My God, you should know, Friday the 31st will be very, very busy. I had to wait in line about 45 minutes. This guy was so friendly and polite and patient but this is a terrible situation for him and for your customers.Heather S.
Customer did not leave a comment.Neummah A.
Make sure the vehicle key is in the box. I ended up getting another truck but bigger and no extra charge because the key to the truck I was supposed to have had was not there. But it was corrected and I was very satisfied.Melonique L.
One guy was running the store and it was a bit morning crowd. When I returned the truck I was charged for gas that was replaced. I'm confused. Trucks are old and battered. They need a new fleet.Tiffany T.
Employee was very helpful and made this process easy.Joy T.
Customer did not leave a comment.anita D.
Customer did not leave a comment.MAUREEN G.
The pick up price could be smoother I hade a hazel getting started. Technical errors and vehicle being available online but not when I get their and others.ANGEL P.
I had to wait a little while for my truck but the customer service was outstanding. I was able to observe how Jake handled every customer before me (6 people) and someone on the phone. It was extremely busy and he was managing every customer and issue individually. I applaud him for his time management and line management skills Jake made sure the other customers knew he was going to get to them as soon as possible. My rental experience was great. Jake explained everything very clearly to me. I checked out very easily when I returned my truck. I noticed the charge reversals on my account the next day, I called to make sure everything was okay. I wanted to make sure that I was charged for what I used and everything was okay with the truck. I spoke with Damon, he said everything was fine. He broke down the billing for me and cleared some confusion I had initially. I have rented from UHaul three times in the last 24 months and twice from this location. I have never had an issue. This location is wonderful and I will rent from them again.Susan C.
Jake was a great help. Five star for himSharmanita R.
Customer did not leave a comment.DONNLAVEL B.
Customer did not leave a comment.James F.
Customer did not leave a comment.Steve B.
Great experienceCharles S.
The worst customer EverRenee K.
Customer did not leave a comment.Wilby S.
Customer did not leave a comment.DANYELL B.
Customer did not leave a comment.mike S.
Best experience ever good guy working named Chris I believe his name was helpful in everything.Jamison B.
The Baltimore location was very helpful and Professional.richard C.
Self check-in & -out seemed pointless, but I appreciated completing the pre-rental paperwork online.Rae Ellen C.
The lady was not good she don't want to rent the U-HaulReza R.
Customer did not leave a comment.Charles H.
The gentleman working last night Friday at 4pm was excellentThomas G.
Customer did not leave a comment.Sheila P.
Customer did not leave a comment.Landis H.
Customer did not leave a comment.Ian S.
Customer did not leave a comment.Darryl D.
Customer did not leave a comment.Wil G.
Customer did not leave a comment.Farrah C.
One thing is that if the customer question about the vehicle condition upon return and receive one answer. Do not ture around and say something different later on. Asked about the cleanliness/condition I was returning the truck. Was explained that they we more focused about trash being left all in the vehicle not the dirt. Then when going to get a receipt you start saying you're charging a cleaning fee. If this was an issue tell me up front and I'd be okay, but not minutes later when the understanding is one thing.Okoli A.
Damon was VERY helpful and answered all of my questions. The vehicle was perfect for the job and was very clean. The check out / check process was thorough, yet efficient. I highly recommend this location. Be aware that customer parking spots are limited, so have a backup plan if you are planning to leave your vehicle there during the rental.Jeffrey B.
Great peopleRANDOLPH S.
Customer did not leave a comment.Diane C.
I rented a pickup and they had not told me that I had no ball to tow, it was a bad time, I do not recommend them as an option and the vehicle without gasoline and asking for an oil changehector A.
You serious was greatBernard C.
You already got it right!James C.
Dude took 30mins to provide service instead kept walking around and not telling the customers what going onâ€¦ terrible service , poor communication and lakes the understandingâ€¦. If there was another option I would have taken itJunior P.
The only issue we had was the extended wait time due to only having one employee at this location. I gave your Westview location a 5-star rating because of how well it was managed by a single employee, and how well organized the Westview location was for such a busy and cramped uhaul location. The employee who helped us was outstanding. He was professional and personable, very knowledgeable and helpful, and an excellent communicator. He literally hustled to take care of all of the customers. I hope you have a rewards system and acknowledge him at the highest level, as he is the prime example of what the face of your company customer service should be. We seriously need more people like him in the world. Uhaul is lucky 🍀 to have him. Thank you.Ryan H.
Customer did not leave a comment.Chanel J.
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