Customer Reviews for U-Haul at Westview

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Testimonials from recent customers of U-Haul at Westview

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David S. on

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Customer did not leave a comment.

Aaron W. on

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NA

James C. on

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Kateri W. on

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Lillian E. on

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Betsy M. on

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The attendant at this location was very helpful.

Martin P. on

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No support about returning vehicle after closing. Tried for 2 hrs once on site with 4 different customer service share personnel, but to no luck getting either uhaul.com or it's app to perform. I am requesting a $20.00 refund from this uhaul location or corporate. Without app and just dropping key in lock box after closing hrs has worked perfect at 2 other locations I used this approach.

Nannette W. on

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Great customer service.

Olga V. on

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The whole process is very easy i made my reservation online i was out in 10 minutes

Carol D. on

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Evetral F. on

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The truck I rent it was really really bad in bad shape. Bad tires steering bad out of control really needs replacing. I was really trying to get my work done today but the equipment help me back and I still paid because I believe in the company. What day is definitely a need for new equipment

Michelle L. on

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I waited for the two gentlemen to say something to me as when I returned the truck. The one inspecting the truck was dancing and not even acknowledging our presence. He never said one word. I had to ask the other young man if my receipt would be emailed to me. He answered yes. Just needs to be a little more attentive to the customer. Otherwise it was fine. The person who was there when I picked up the vehicle was excellent.

Michael D. on

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great service

SAMUEL E. on

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Melynda R. on

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Everything was great!!

Steven K. on

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Hideria O. on

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Great customer service

JEFFREY D. on

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Was calling the location to let them know that their equipment was faulty and could not get through, only to find out that they were intentionally not answering the calls and saying how persistent callers were.

Elizabeth R. on

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WESLEY J. on

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Kimberly Q. on

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Customer service was terrible.

CHARLES K. on

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Karen H. on

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Patrick C. on

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I was to move from Abingdon MD to Manchester MD. Went to the Edgewood location and was told they would try their best to have my 26' truck available. Had to go to Catonsville to get it, not too far away, and for my trouble they gave me 50 more miles free!

Heather H. on

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see above for overall comments. Both locations were fine but new rental process UHaul has implemented is confusing and frustrating.

John G. on

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Deborah A. on

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James D. on

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The employees were cheerful and quite pleasant to deal with. I was pleased and impressed with them.

Jerome M. on

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Judy T. on

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Very long wait to return the truck

Garrett T. on

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Service representative at front desk was very pleasant and polite.

Peter R. on

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Andre B. on

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Edmund M. on

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