Person at counter on duty was very rude and unprofessionalOBAID A.
Customer Reviews for U-Haul at Westview
Catonsville, MD 21228
(By Westview Mall-No Customer Parking Available)
Services at this Location:
- Mon-Thur: 7 am - 7 pm
- Fri: 7 am - 8 pm
- Sat: 7 am - 7 pm
- Sun: 9 am - 5 pm
- Free towing inspection
- Propane pay at pump
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
The after-hours drop off experience was quite poor. First, the return lane was full, and there were only 2 trucks in it, and we had to very carefully navigate around them to park further back in the lot. Additionally, the internet signal was non-existent in the location, and I was not able to process an after-hours return on my phone because no matter all of the location setting changes I made to my phone, it could never "find my location." Had to call customer service for assistance to avoid the $20 convenience fee.CHRISTOPHER H.
Customer did not leave a comment.Michael P.
Customer did not leave a comment.Salman K.
Have parking spaces available for customers. The instrument panel needs fixing.CONSETTA G.
I have rented from this location multiple times and my experiences have been nothing less that fantastic!!joseph W.
My original reservation was double booked and the Exxon employee was rude and not knowledgeable. I then spoke to a great representative on the phone who set up my 24/7 reservation at this location. I live in Pennsylvania and was trying to set my reservation to be an easy pick up at 9pm. Due to unforeseen circumstances I ended up not getting there until 10:15. It took me until 11:30pm to get someone on the phone at uhaul because the self pickup line had me on hold twice for more than 20 min a piece. Also the original reservation was setup for my sister to pick up. When they were treated with disrespect at the Exxon station I dealt with the pick up instead. However the woman on the phone at 11:30 at night would not give me access to the vehicle I was picking up without speaking to my sister even though my email and phone number are on the account. So I had to wake her up from her sleeping kids to remedy this situation. This was one of the most frustrating situations I have ever had to deal with none the less after a 2 hour drive and I was extremely unhappy with the service, all in all I would rather be kicked in the face repeatedly then deal with any of what I went through on Friday ever again. I am sure nothing will get done or change and that upper management will never see this email as I am just a number in the cog of insanity going over at uhaul. For what it is worth though here's a poor review I hope the people I dealt with over the phone and my sister dealt with at Exxon's children forget how to read. Sincerely Michael Mandler #uhaul=poopMichael M.
Customer did not leave a comment.RANA A.
Customer did not leave a comment.Ruthellen P.
Clerk was so understanding and concerned and knowledgeable. When I told him that the seal was broken on the hand truck but not by me he didn't treat me like I was a liar. Very understanding and pleasant. Absolute joy to deal withVONDA D.
Your representative Jordan was extremely professional and on his game. It was a pleasure to have done business with him. Thank him again for me please.WAYNE K.
Great customer service picking up and dropping off.Kelly F.
Very good.Raymond H.
Great service, would return!Damond D.
Customer did not leave a comment.Lisa H.
I dropped off and no receipt provided. Instructed to leave keys in truck and they did not check fuel at that time while I was there. I received email receipt charging $43 to fill up the fuel tank. Mistake because I did not have a full tank when picked up. Please correct and reimburse the $43.LUIS M.
Same. Thing.Layne B.
Customer did not leave a comment.KEITH C.
Floor of the truck was spray with a gloss finish which made it slippery, no parking to to go To the office, people park in the equipment return up area causing a hazard and back up of returning trucks on the main road . Also there are fraudulent charges on the receipt, they charge me for 5 gals of gas when I return it with the same gas . Also I did 3.5 miles so where did they put 5 gals of gas . I HAVE PICTURES TO PROVE IT How many more of these fraudulent charge did other people had to pay . I will be posting this on social media to see how many more people where charge the fraudulent charges for this Catonsville location Maryland. They can check the mileage an tell it's wrong .MARK R.
Customer did not leave a comment.Francis I.
1) When I returned my vehicle I was charged for equipment that I did not rent. I waited on hold with customer service for 40 minutes before having to hang up. Sent an email, but not response. 2) There is NO customer parking. There needs to be somewhere for customers to park. Yes, you're picking a vehicle, but you're not WALKING there.Lisa S.
The vehicles should be properly cleaned after each use. A good wipe down of seats, steering wheel, all knows, buttons, and handles.danielle M.
Customer did not leave a comment.Ajene A.
Customer did not leave a comment.LISA S.
Customer did not leave a comment.ELIJAH E.
Customer did not leave a comment.JOHN C.
There was no room in the parking lot to park the truck without blocking the steeet/sidewalk. We were clearly instructed by the drop off instructions to NOT block areas. There were also signs everywhere to not park/block. So, we parked the truck across the street where another truck was parked. An hour later we got a call saying we needed to come back to move the truck into the parking lot. They were very rude and made us drive 30 miles to come back when they could have just moved the truck themselves.Ashley S.
Easy process, friendly office team, good ratesJULIE M.
Customer did not leave a comment.FRANK M.
Customer did not leave a comment.Yongchan K.
Scheduled to pick up at 6:00am. The app did not work on the phone at that time for some reason. Waited for first employee to arrive. Employee did not wait on me right away, but set up the store for opening. After opening, then waited on me...making it after 7:00am when I finally departed with the truck. That being said, had the app worked and I did check out the truck, the truck for me was parked in a location that was blocked by returned trucks and I would not have been able to leave until the store opened anyway. Just a combination of a technical and logistical challenges.SEAN L.
Customer did not leave a comment.CLARINDA A.
Customer did not leave a comment.NICOLE S.
Customer did not leave a comment.NELSONBALMORE B.
I literally have a U-Haul location 2 miles from my house that is a local gas station. I get it that they are a franchise location. Here's my thing. Why do I as the. Customer have to drive 50 minutes from my house when there is about 6 local locations to choose from. I booked a reservation that is 10 minutes away. The morning of pickup and I mean, I am literally walking out the door. I received a phone call telling me that there isn't a trailer there for me to use. I was a bit upset. Best part is the lady who called me never apologized, said sorry. Tell me to go fly a kite, just said do you still want it????? RUFKM!!! This company is loaded. I have an idea. Hire folks to move your equipment to locations where people, the customers can be convenient to them. Nope! I got, do you still want it?? Unfortunately, they have the market cornered. No other company has small trailers to rent so they don't care about customer service. I have rented these small 5x8 trailers 5 times in the last 3 years due to college moves. All 5 have been an issue of pick-up and drop off for me, the customer. The two people at the location where I picked up the equipment were very nice and helpful. It's not the people working at the locations it's the overall company mindset, which I believe is screw the customer they need us and they don't have options. The phone app sucks! U-haul cares about making money and nothing about assisting the customer with any sort of convenience. Guarantee I will not receive a phone call or email after this review. Why? They don't read them nor care, as long as they are making money off of the folks who keep them in business. I have complained after every rental and I have not received a single response. Annapolis, MarylandBRIAN F.
Customer did not leave a comment.Chris S.
Customer did not leave a comment.THOMAS O.
Spent more then 2 hours on the phone and still didn't get the right vehicle. Person at location when scheduled to do a self pickup refused to assist. Have currently been charged twice as much as promised. Will never use the self pickup again. Still waiting to talk to manager to resolve money issue.STEVEN A.
I went to pickup the U-haul yesterday, The staff there was very courteous, friendly and knowledgeable. Front office representative Pamela was very knowledgeable and helpful. She is well trained and follows the company protocols , she was greeting customer with a smile and re-checking the phone numbers provided by the customer as well as their secondary contact for emergency purposes. The location was short staffed by the people who were working their were making sure every body gets in an out on time without wasting time. I would recommend this location to anyone looking for U-haul in Catonsville or Ellicott city areaMohammad Sabir A.
Don't take a reservation & confirm a reservation for a 20' truck and give the customer a 17'. Don't advertise that a 20' is available at Westview location when Damon, Mgr says they don't offer 20' there.Paul G.
Have a the truck location towards the front not the back at night have to do a lot just to get a key that a lot plus have to watch and your back making sure no one comes up on youKenneth C.
First of all they told me that there is no customer parking while the website said there is. Second they give me a 26' box truck that supposedly be at the shop for repair. When I drove it for 100 ft I realized that something was wrong. The truck was so loud and wasn't get power. Brought it back and the representative told me several times that the truck was fine. Had to swap with a 15' was a nightmare for meRostand M.
When I got there someone had stole parts from all the trucks the night before and they had to make sure the truck worked which was not uhals fault.but someone dropped an extra key in my truck (which noone knew was even missing so when my mover went to start the truck he used the key he found in the truck ..which didn't work ..I spent 3 hours on the phn with road side assistance and had to stop moving because the truck wouldn't start. Then we realized we had 2 keys and the other key started the truck.yed it was are falut but also would of never happend if the one key wasn't lost .then when I took the truck back and let them know what happen they said we didn't even know this key was missingSTACEYANN G.
I was told I would be charged for a 2 day rental for keeping the trailer out a hour past the time and to have it back 2:30 on 5/18/21 which I was fine with but then the rep. Started calling me 15min after rushing me to get back because they wanted to rent the trailer to another customer and still changing me for a 2 day rental.DAVID M.
Customer did not leave a comment.Joseph M.
This is my go-to location.BEVERLY F.
Customer did not leave a comment.Sara L.
Needs more parking or better organization of parking areaJoe W.
The radio and front panel of the truck was melted and burnt. It looked like the truck caught on fire and they never replaced the front console. The seats were stained and dirty. This truck was a mess and they still rented it out. How unsanitary and unprofessional.JEANNINE R.
Customer did not leave a comment.Sean B.
Customer did not leave a comment.SWANTINER S.
Customer did not leave a comment.Gina V.
Rebecca Gay was an absolute life saver, I owe her all of my sanity. Her customer service over the phone, upon my clear frustration with my emergency issue, will be the sole reason I will be using your services in the future. She deserves a raise. Please let her know my family's sincere appreciation, I wouldn't have left a review without her assistance.Brandon T.
Both my pickup and drop offs were great. Damon checked me in on my return to the Baltimore Nat'l Pike location. Brian checked me in on my return at the Takoma Park location. They were both fantastic! Thank you.BEVERLY F.
Damon Montgomery and Tirek Williams were awesome. Very professional, courteous and helpful. I would definitely tell others.Beverly F.
Customer did not leave a comment.Emily B.
Just bad customer serviceMAURICE G.
Customer did not leave a comment.Michael B.
Customer did not leave a comment.DUANE J.
Can't improve on well done!ROBERTA W.
There are thief , won't recommend someone to used themCHARLES T.
Customer did not leave a comment.Kieran O.
The staff was excellent. They were very pleasant, helpful and professional.David B.
Customer did not leave a comment.Jason B.
Very friendly customer service. The equipment worked beautifully.Kimberly V.
Customer did not leave a comment.JOSEPH J.
My wallet was left in the door of the vehicle, I had 5 $20 bills in it. When I went back to the van the physical location of the van and my wallet was moved. The gentleman nervously informed me that my wallet was left in the vehicle and that he was going to go inside to tell someone but hadn't had and the wallet was still in the vehicle. The wallet was now in a different location inside the van and $60 was missing!!! Just terrible thieves!JANA S.
Customer did not leave a comment.theresa B.
Customer did not leave a comment.Paul C.
Way too jammed up at the entrance to returnMICHAEL G.
The person handling the intake/reception of vehicles was very professional and working diligently as many trucks were being returned. I was impressed by his work ethic and ease with multi tasking.JASONLEON L.
Customer did not leave a comment.TYREN W.
Customer did not leave a comment.John H.
Customer did not leave a comment.SUZETTE H.
Customer did not leave a comment.Damian C.
Customer did not leave a comment.Nakia A.
Fix your internetELIOT C.
I did encounter an issue. The check engine light was on once drove a few blocks. I took it back and exchanged for another van.SHIRLEY T.
I'm disabled us i have a surgical shoe on my foot and had nowhere to sit while I was waiting to be seen or while I waited for my cab after my return. It would have been nice to not have to stand so long. Other than that everything was easy & simple.JOSE M.
Great experienceOLUWAKEMI O.
easy and convenientMatthew C.
I have no complaints service was quick and staff was accommodatingEARNEST F.
Customer did not leave a comment.PERRY J.
Customer did not leave a comment.William B.
Customer did not leave a comment.ANDREW B.
Customer did not leave a comment.KISHA H.
Customer did not leave a comment.Martell W.
Customer did not leave a comment.JAMES W.
I waited for 20 minutes this morning for an employee to show up and unlock the doors. Until eventually I just checked the truck in on the website. Very unprofessionalMatthew B.
Customer did not leave a comment.Jonathan K.
Customer did not leave a comment.juan H.
Customer did not leave a comment.LISA T.
Customer did not leave a comment.adrian H.
Customer did not leave a comment.JUDIT B.
When I went to pick up my rental at 1130pm, there was no key in the lock box. To say it was an inconvenience would be an understatement. I had to wait until the next morning to pick my rental up, which in turn, delayed my entire moving process by a day.Andrew C.
The staff were quick and efficientScott S.
Customer did not leave a comment.ISA A.
Customer did not leave a comment.HOWARD H.
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