Customer Reviews for U-Haul at Westway

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Testimonials from recent customers of U-Haul at Westway

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Caroline K. on

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The gentleman who assisted us, Zach Drinkwater, was outstanding. He was professional, very customer-focused, and he provided excellent customer service. He is truly an exceptional person and worthy of a raise. Thank you for your time.

Hannah H. on

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I reserved a truck to be picked up at noon and I reserved it for 10 hours. When I go to pick the truck up the guy asks me, "Well, can you have it back by 8?" I said, "I don't know." He then asked, "Well can you have it back here by 7 in the morning? Because we have that truck going out one way tomorrow." I said, "Yes, but can't I drop it off after hours?" He then said yes but made it sound like it was a huge pain to drop it off after hours. All I had to do was leave the truck in the parking lot and drop the keys off. It was just weird. How is it my problem that the truck goes out at 7? I reserved the truck for 10 hours so, why are you asking if I can bring it back earlier? All I did was reserve the truck online and to he just made it seem like my reservation was an inconvenience. He wasn't rude, it was just irritating.

ELAINE S. on

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I was very impressed with the customer service I received. The friendly service and helpfulness was greatly appreciated.

Judith M. on

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I have been in 3 different times in the last week. The 1st time I rented I did not feel like things were explained well. When I returned I asked more questions when I realized I had to pay more. I had not understood how the mileage worked. I was told I had till 7 p.m. to return the truck and then received an email saying 6 p.m. My second was a better experience. My 3rd was great and the gentleman that signed me up was wonderfull and very congenial and explained everything that I needed to know like the 1st and 2nd person should have. The 1st 2 employees were not very cordial or explanitory.

Michelle V. on

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JIMMIE W. on

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Michael G. on

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Alan S. on

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Edward K. on

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Nothing

Patricia V. on

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Anthony D. on

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Richard S. on

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Kandy H. on

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Darrell S. on

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Need a waiting area for people that wait for installation of hitch or other services

Virachone D. on

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Ericka S. on

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The staff was very friendly, very helpful and very informative. The establishment and equipment was clean and maintained. They were very time efficient. Best experience I ever had moving. Great job! Keep it up.

timothy A. on

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allow after hour returns, without extra day charges, office closed when truck was returned, agreed to return by 6 pm, arrived 6:10 pm and was charge3d actra day

bill T. on

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Richard B. on

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Was excellent

Ryan M. on

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I have never been treated with such disrespect in my life! Then when I get my bill it's about $200.00 more that it should be and I have to argue with the corporate rep and he finally just said "you know what I'll just have you talk to the location manager"! I would not recommend this location to anyone!!!!!!

israel E. on

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AMARIS J. on

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Zach was great !

Richard S. on

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Michelle R. on

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Really appreciated how fast and easy the rental process was, would 100% recommend.

Herb F. on

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Nothing everyone was polite and they made sure we had everything we needed. Thanks to them we really appreciate their hard work.

Quinten S. on

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The man at the front desk was extremely rude and did not have good customer service. He was acted like I was a criminal or couldn’t afford to rent a vehicle. I would not recommend this location to anyone.

barbara T. on

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Lida M. on

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RONALD F. on

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Keep up the good work.

CHRISTOPHER F. on

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The guys here are super great. They know what they are doing. Very professional And despite one time I had a bad day I still will go here.

Lesley T. on

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Zach was amazing at customer service. Very clear and organized about how he presented the info. Give him a raise :)

Crystal G. on

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DAVID R. on

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This trailer had 1 brand new tire and 1 tire with very little wear which made it pull AWESOME!

jim S. on

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John L. on

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Better customer service at Wichita facility Prices outrageous.

Michael L. on

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terry s. on

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The staff was more than helpful. They went out of their to help you. I would use uhaul again