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Paul VossenCustomer Reviews for U-Haul at Westway
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Too expensive. $410 for 4 days is insane. I feel ripped off.
david ormistonYour sales person could explain things better when renting a trailer. She told me it was no difference in returning the trailer in Eureka Kansas or bringing it back to Wichita. Come to find out, there is a $170.00 difference. I will never pick up a u-haul trailer there again. If I need one again, I will go out to Eureka and rent it from them. I will go there then drag a fucking trailer all over the country and back to Eureka before I use That location in Wichita again. I will tell everyone I know not to use that location on south Seneca.
Terrence BeardEquipment was clean but one tire of the tow dolly wasn’t aired up to level, drivers side.
Christopher SchreinerThe guy that hooked the trailer up did it wrong. It came off the ball while I was driving. I called the store. He drove out & told me it was not his fault & that it was that the company had faulty equipment. Everyone makes mistakes on the job sometime in their life. But he could not admit he messed up. Luckily it only damaged my car tag.
Patricia CrawfordHand truck and furniture blankets take up needed space. Ramp is listed at 26” wide, it’s closer to 24.5”. We had a 10’ table with casters 26” apart, we couldn’t use ramp and had to lift it into truck.
Gig ReskoFix truck.. better customer service...
Noreona ChappellThe associates weren't the friendliest in the store.
lori moselyVery helpful agents. Very courteous
Robin WillsonFast return, No muss on fuss. Best, Steve Thomas
Steve ThomasExcellent customer service. Very helpful and nice!
Coral RojasReduce long wait times at the counter
Shawn PattersonMy experience was horrible they give me a U-Haul that’s messed up had to get jumped 3 times. My dad had to drive from Wichita to Winfield to jump it and took 30 minutes to get it started. I was charged 160 for a u-haul that didn’t even work right .
Chasity GibsonVery helpful and personable! I experienced great service
Frederick SpitzerI got a friendly greeting and immediate service when I pulled in to the equipment return lane.
Rose WilkersonThe truck was a POS. It had issues cranking and you had to turn it to ACC give it a few seconds then crank it (figured this out after having to call roadside assistance) which ended up costing me hours of the rental time. And it felt like it was going to fall apart just getting to 45 mph and the steering was extremely loose. It was as expected on cleanliness. But it added to overall anxiety/stress of the move b/c we didn't trust the truck would make it. So much so I am going with a different company for finishing the move this coming weekend.
Christy WilliamsGood job on everything 👍
john mossIt's the only location opened on Sunday. Although the vehicle operated well and was clean, the exterior was a bit beat up. I was charged for pads that weren't used, but a call to customer service got that corrected. Otherwise, everything else was fine.
derrick brussoAt drop off employee was on her phone. Left us standing inside at the counter and never came back in. Another employee had to tell us she finished checking the truck in when they found the invoice on the printer.
Ashley FullerI rented a full vehicle transport trailer. The straps for the wheel tie-down are becoming worn at the end.
DARREN ANDREWSThe steering seemed loose in this vehicle. Possible suspension repairs may be needed. Clean and friendly place though.
Norman Daileyi was taken care of by all personel at both locations and they did and excellent job getting me set with the truck and contract and helpful about everything. the drop off locations was busy but still took care of the return quickly and effectively. All done well by uhaul employees.
GARY BLESSANTBrian went above and beyond his duties to help us with our needs,he's a breath of fresh air and restores humanity in customer service 100%
Brenda MitchellThank the staff for me!
Benina CernoCustomer service is piss poor, everyone has attitudes
tyvieone agnewI was a little surprised at what my bill came to. I'd like to have a better estimate of the actual costs, based on how long I'll have it, including mileage, taxes, and fees. I was quoted $122 at first. I extended until 10pm and was told $177. What my bill actually came up to be was a little over $248! That was a shock! I had to pay it of course, but it was troubling.
Paula SimonNothing
Willard RamboDon’t change
Kenneth FehrenbachNo overhead lights, lock broken that is used to see inside, trucks and cars are always parked in our way to get into our rented space. We moved out due to the fact that, can't load or unload our belongings because too many rental vehicles are always in our way. Too expensive for unkept, unclean, space to rent. 149.95 plus tax. Cost too much for unkept storage
Allice Allen | Overall ExperienceUpon calling, Brian answered all my questions in a courteous, professional manner. When picking up the U-Haul, the gentleman at the counter was friendly and professional.
Billie JasoMy first time ever renting from uhaul and the lady that helped me was so respectful and nice. Shes hands down the best. Then i got into a bind and had to rent it for two more days. I had called the third day to talk to a manager and Brian Chilcote answered. I needed to ask a few questions regarding my rental for the three days. He was rude and short. Interrupted me multiple times. Talked to me like a child as well. I brought the truck back the next day and he was rude in person as well. Sharp short and in a rush to get me out the door. He wouldn't even listen to what i was saying or trying to ask and just Interrupted me again to talk over me. I would not recommend because of him. He doesn't have people skills and he shouldn't be a manager. Its totally sad for everyone else in that place. They were all friendly he was sooooo not. So thank you to the lady. I can't remember her name but she was awesome!
Sheree KnisleyEquipment was not clean, but it did it’s job. Staff seemed a little grumpy. When I bring the vehicle back pulled in vehicle to designated spot and followed, sign, waiting for someone to meet me to inspect the vehicle. I waited about 10 mints.
Julian ValdezWhen I went in they where nice. But I ended up having to keep it extra day the man that called me was mad and rude said he needed it back right then I said it's full the movers where not able to finish in time. He was very rude and hung up. The next morning I toke it back 3hrs early and went to the uhaul on Pawnee and got a different uhaul so I would not have to deal with him. Cost me extra time and money
Debbie BosleyYes they are quick, grumpy men in the morning but still corjal. The thing I hate about U-Haul is they don't take into consideration weather implementations. We had like a blizzard nearly two days I can't plan around that and missed a whole day and a half of moving but couldn't get a credit discount nothing. I should have returned the truck early and rechecked it out according to them. But who wants to drive in a blizzard let alone a vehicle that's not yours. So they wouldn't adjust my bill for the weather but I got charged extra for having to keep it longer due to the weather. Either way out of my control and it sucks! 600$ for 9 days in a pickup truck that's got to be excessive! Not sure I would recommend for any moving needs that's almost the price of my rent. I'm a widowed mother of two with no family that had to move myself and two boys on limited income it really sucks, but thanks! Your ad for the moving truck with tailgate is very deceiving 20 a day my butt turns out to be 100$ a day, more people need to know about this i think so that other people arnt tricked into thinking they are getting some kind of deal.
Jeremiah CollinsFaster service.
Kaesontae BoommaMy experience at 2460 S Seneca St, Wichita, KS 67217 was a great experience unlike my experience at 5213 E Pawnee St, Wichita, KS 67218 a few weeks ago. The man moving trucks on the lot was horribly rude.
Darren CookEmployee's were knowledgeable, helpful and professional
Mark JohnstonGet my name correct on the order/receipt would be nice. And an employee doing a walk around and explanation of the rented item would be helpful as well.
Mark RichardsI wish all locations were this friendly, fast and effective.
Dalten LeBrunPlease make sure the vehicle is Bug free. I opened the rollback door and there were coackroches crawling all over. I took videos of them and then when I tried to switch it out the attendant acted like it was a hassle.
crystal harringtonI had rented a van 10/1 for two days only was ask for one ..alternate number......then I rented the same van on 10/6 different sales person he stated I needed 2 alternate phone numbers to rent the van....I think he was be difficult and rude towards me cause he didn't like me for some reason....so does uhaul require one or two persons alternate phone # or just one.....I rent from uhaul all the time ....this attended should be aware not to be judging ppl by how they look...cause I can take my business elsewhere
Bernabe Gonzales jrVehicles are cleaned from previous renter....
Bernabe Gonzales jrThe agent was very good and really helped the process to obtain a auto carrier.
Randall LairAll was amazing!! But was a little upset with pulling money out off my account twice 🤔yes it still pending & sure it will be corrected
toney powellGreat service
Edward White | First ImpressionsMy unit was broken in to 4 times. The first 3 I didn't have to insurance. I finally purchased the insurance and when the my unit was broke in to again the manager told me that if I find a claim he would dispute it because my lock supposedly wasn't in the right place.
Kristi Mays | Overall ExperienceALITTLE confusion but all in all a good experience!! Thank you U-HAUL
Nathan Rosten | Online Move InI did not like u haul putting their lock on my unit and I had to wait for them to unlock my rented unit. They always had a truck that was broke down parked in front of my unit, again I had to wait to have it moved so I could get into my unit. They lost the key to their lock and they had to cut off their lock. The parking lot had nails, screws and wire/metal laying all around the parking lot.
SHELLY ANN Taylor | Overall ExperienceChris the GM on Seneca St in Wichita Kansas was amazing! Super helpful and made our checkout easy. He deserves a promotion and Uhaul is lucky to have him 🤙🏽
William Boak | Overall ExperienceThe staff was more than helpful. They went out of their to help you. I would use uhaul again
terry schwartz | Overall Experience