Customer Reviews for U-Haul at Westway

3,099 reviews

2460 S Seneca St   Wichita, KS 67217
(1 block south of Pawnee Street)

(316) 265-3281

Hours

  • Mon–Thur
    7 am–7 pm
  • Friday
    7 am–8 pm
  • Saturday
    7 am–7 pm
  • Sunday
    9 am–5 pm
Special Operating Hours
  • 12/24/2022: 7:00 am - 4:00 pm
  • 12/25/2022: Closed

Services at this Location:

Contact Us

(316) 265-3281

2460 S Seneca St
Wichita, KS 67217
(1 block south of Pawnee Street)

Services at this Location:

Hours

  • Mon–Thur
    7 am–7 pm
  • Friday
    7 am–8 pm
  • Saturday
    7 am–7 pm
  • Sunday
    9 am–5 pm
Special Operating Hours
  • 12/24/2022: 7:00 am - 4:00 pm
  • 12/25/2022: Closed
  • Free towing inspection
  • Propane pay at pump
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

Reviews without text are currently hidden. Show them shown. Hide them

Rating:
5.0

Great customer service will recommend them to all my friends

PAT H. 
Rating:
4.0

This guy was great fast and very helpful

Scott R. 
Rating:
5.0

Customer did not leave a comment.

CURTIS Y. 
Rating:
5.0

Keep having good managers like you had at this one; he did an excellent job of guiding me through the system. It's been 20 years since I rented, Brian Chilcote, is excellent manager

Charles N. 
Rating:
4.0

Customer did not leave a comment.

Calvin F. 
Rating:
5.0

This location was great, but it's not where I reserved the trailer. I chose a location closer to where I was going to pick the car up and it had 1:30 as the soonest, but I clicked that anyway even though I wanted earlier. Turns out they didn't have the trailer and was sent to this location that I could have picked the trailer up from much earlier so it was a big inconvenience to say the least. This locations employees were great though.

Kevin H. 
Rating:
5.0

Customer did not leave a comment.

Karin B. 
Rating:
5.0

All was great customer service

Connie M. 
Rating:
4.0

East to drop off after hours

Drake S. 
Rating:
5.0

Customer did not leave a comment.

Amy N. 
Rating:
5.0

Assist driver in adjusting the mirrors prior to departing…

Joseph F. 
Rating:
5.0

Customer did not leave a comment.

PAUL M. 
Rating:
4.0

Staff was friendly and helpful. Wait times for customer service were a bit long with only one register open. The prices were affordable.

Nickell R. 
Rating:
5.0

Customer did not leave a comment.

John W. 
Rating:
4.0

Customer did not leave a comment.

james T. 
Rating:
4.0

Customer did not leave a comment.

Bruce H. 
Rating:
5.0

Customer did not leave a comment.

STEVE M. 
Rating:
4.0

Keep the same friendly experience for the costumers.

Carl G. 
Rating:
5.0

Customer did not leave a comment.

Daniel S. 
Rating:
4.0

Customer did not leave a comment.

Amber C. 
Rating:
5.0

Customer did not leave a comment.

Kenda H. 
Rating:
5.0

Customer did not leave a comment.

Floyd L. 
Rating:
5.0

Customer did not leave a comment.

Donald C. 
Rating:
5.0

Customer did not leave a comment.

David S. 
Rating:
4.0

rude

Michael H. 
Rating:
5.0

Awesome service!

Tammy B. 
Rating:
1.0

Mileage was incorrect, had to wait and guy was rude

Jennifer R. 
Rating:
5.0

Customer did not leave a comment.

Timothy C. 
Rating:
5.0

Customer did not leave a comment.

Steve C. 
Rating:
2.0

Given wrong contract for truck

Joe G. 
Rating:
5.0

Great service!

Janet F. 
Rating:
5.0

Customer did not leave a comment.

Daniel Y. 
Rating:
5.0

The truck I rented was running pretty rough. It got the job done though

Jacob M. 
Rating:
5.0

3 F's Fabulous Friendly Fast

caden M. 
Rating:
5.0

Customer did not leave a comment.

ted H. 
Rating:
5.0

Customer did not leave a comment.

Wayne J. 
Rating:
5.0

Customer did not leave a comment.

anne J. 
Rating:
1.0

Don't break their rear view camera and take zero responsibility for it.

Matthew I. 
Rating:
4.0

Having the actual location answering their own phones vs a call center.

Tracy H. 
Rating:
5.0

Again, the Uhaul attendant was friendly and offered chairs for us to sit in, and later told us that he would return the chairs to their original location. This was critical as I was escorting my 88 year old aunt who does not tolerate standing for very long.

Kevin K. 
Rating:
5.0

Clarify that the top is not covered with the “regular” insurance offering for the truck rental. I only found out about this while listening to an irate customer after he had damaged the top. This was something the on line UHAUL rep did not mention to me. Secondly, while trying to use my App, it could not find my reservation under my phone or email address. If this is a preferred method for UHAUL to use and reduce overhead, it should work flawlessly.

Clark S. 
Rating:
1.0

No signs. Nobody around. And the staff was rude. I don't know where to park a giant truck. How bout having some better signage or a real human person outside to meet you.

Benjamin D. 
Rating:
3.0

The vehicle from Westway/Wichita was so dirty and the windshield so bug-covered I could hardly see. The vehicle had dents dings and scratches everywhere. My experience with the West Kellogg location was an immense improvement. Highly recommend

allan R. 
Rating:
3.0

Customer did not leave a comment.

Forest C. 
Rating:
5.0

Nothing to improve. Been there two times and would come back again. Many U-Haul choices out there and I'm glad I found this one!

Joseph S. 
Rating:
5.0

Not allow people to smoke in the vehicle, the vehicle that I got had ash all over in the car and was smelling of smoke.

Brian K. 
Rating:
3.0

Smoking around customers, I don't smoke and I don't like the smell getting on my clothes

david L. 
Rating:
5.0

Customer did not leave a comment.

Diana S. 
Rating:
5.0

Customer did not leave a comment.

Dana W. 
Rating:
4.0

Lights in the cargo area would be GREAT!

Ballet W. 
Rating:
5.0

The location that I picked up at was Blue Sky Storage U-haul 121 W Emma St Derby, KS 67037 (316)-788-4387 Hanna was my contact & she was very professional & courteous & answered all my questions I was very satisfied

Marva G. 
Rating:
5.0

Customer did not leave a comment.

Debra D. 
Rating:
5.0

Customer did not leave a comment.

Patrik S. 
Rating:
5.0

Great customer service

erik M. 
Rating:
3.0

I booked on line, but still had to go in the facility to get truck and keys to truck. What's the point of doing 24/7 pick up on line if I still have to go in and talk to staff to get vehicle and keys?!

Erica P. 
Rating:
5.0

Customer did not leave a comment.

Janet M. 
Rating:
5.0

Customer did not leave a comment.

Mark J. 
Rating:
5.0

Process was easy, fast and efficient. Replacing the gasoline was a simple process following the chart.

James K. 
Rating:
5.0

Customer did not leave a comment.

Nolan J. 
Rating:
5.0

I really can't think of anything

ALbert B. 
Rating:
5.0

They are very helpful and quickly got us on our way. I came back to this South Seneca U-Haul location because I had a previous experience elsewhere that took way too long to do the transaction. This U-Haul had other items handy that we needed like blankets to rent and an adapter we needed for our light hook-ups. When we needed to rent moving equipment again, I knew I would go back to the good people at U-Haul on South Seneca (near Pawnee). We rented the equipment, got our rental blankets and were hooked up to our trailer in less than 15 minutes! They are great to work with and I will be back when I need to rent again! Helpful and friendly people to work work with makes it the best!

Brenda W. 
Rating:
5.0

Customer did not leave a comment.

Ashley E. 
Rating:
4.0

Customer did not leave a comment.

Thomas W. 
Rating:
5.0

Customer did not leave a comment.

Ann P. 
Rating:
1.0

Customer did not leave a comment.

Amanda H. 
Rating:
5.0

Very professional and patient, that's how you take care of a customer

Renald J. 
Rating:
5.0

Customer did not leave a comment.

John P. 
Rating:
4.0

I wasn't too happy about getting moved around to 3 separate locations because your stores couldn't honor the reservations I had made

Matthew W. 
Rating:
5.0

Customer did not leave a comment.

Tonya M. 
Rating:
5.0

Friendly service, great quality. Highly recommended

April R. 
Rating:
5.0

No further comment.

LOUIS BENEDICT S. 
Rating:
5.0

Customer did not leave a comment.

Mike W. 
Rating:
5.0

Customer did not leave a comment.

aliah N. 
Rating:
4.0

Customer did not leave a comment.

Greg B. 
Rating:
5.0

Thank you.

Clyde B. 
Rating:
5.0

Nothing, phone check in and out is great.

Olivia R. 
Rating:
5.0

To me the best example any one can set is to be polite and open minded and be able to communicate

Lonnie L. 
Rating:
5.0

Everything went fast and smoothly. The representative was kind, knowledgeable and very helpful.

GARI V. 
Rating:
5.0

Customer did not leave a comment.

lewis F. 
Rating:
4.0

On trailers , ensure brakes are maintained properly . The brake fluid was bone dry and trailer was pushing me downhill . I filled with dot 3 fluid and it worked well though may have a small leak as I added more later . Other than that , equipment was great.

Walter M. 
Rating:
5.0

Customer did not leave a comment.

Wayne B. 
Rating:
5.0

Customer did not leave a comment.

Wayne B. 
Rating:
3.0

Customer did not leave a comment.

Jennifer C. 
Rating:
1.0

Trash management. Lied about gas - told me to bring the truck back between a half tank and 3 quarters, I brought it back right above half tank and was charged $21.

Ian A. 
Rating:
3.0

Truck was passable, but for the money I expect a clean, dust-free cab and full tank of fuel

WILLIAM B. 
Rating:
5.0

It was simple and easy!

James B. 
Rating:
5.0

Customer did not leave a comment.

Ryan M. 
Rating:
5.0

Nice location friendly staff easy return

larry S. 
Rating:
1.0

Location got switched last minute. Resulted in me driving more mileage than where I originally requested pick up (~40 miles which is nearly $50). Explained this to the store manager and nothing was done to help the situation. Just super unhelpful during the whole time in the store and it made his employees feel awkward.

Andrew H. 
Rating:
5.0

Customer did not leave a comment.

Benjamin G. 
Rating:
5.0

I'm not sure on the gentleman's name, but he did the walk through with me over the trucks mileage, gas, and damage. He was also the same person to check the truck back in. However he was very pleasant to speak to. Very good customer service. Positive attitude. Made the experience 10/10.

Breasha R. 
Rating:
5.0

Customer did not leave a comment.

kevin B. 
Rating:
3.0

Making sure the uhaul doesn't have any damage and instructions on how to do the walk through before driving off the lot. More helpful for customers.

Jillian S. 
Rating:
5.0

Once again you have the best employees, he did everything possible to make my visit a great one.

Connor K. 
Rating:
5.0

Nothing, you have the most helpful employees working here, he was great to talk to and very caring when taking care of my drop off!

Connor K. 
Rating:
5.0

Customer did not leave a comment.

Tara C. 
Rating:
4.0

Have parking instead of on street!!

Lillie C. 
Rating:
5.0

Customer did not leave a comment.

Wayne B. 
Rating:
3.0

It was great

Regina H. 
Rating:
5.0

He did very well. I don't think he needs to improve anything

Jay W. 
Rating:
5.0

Customer did not leave a comment.

Edwin S.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Edwin S.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

BRADLY W.  |  Overall Experience 
Rating:
4.0

ALITTLE confusion but all in all a good experience!! Thank you U-HAUL

Nathan R.  |  Online Move In 
Rating:
4.0

Customer did not leave a comment.

RUSSELL A.  |  First Impressions 
Rating:
3.0

I did not like u haul putting their lock on my unit and I had to wait for them to unlock my rented unit. They always had a truck that was broke down parked in front of my unit, again I had to wait to have it moved so I could get into my unit. They lost the key to their lock and they had to cut off their lock. The parking lot had nails, screws and wire/metal laying all around the parking lot.

SHELLY ANN T.  |  Overall Experience 
Rating:
3.0

Customer did not leave a comment.

SHELLY ANN T.  |  First Impressions 
Rating:
5.0

Chris the GM on Seneca St in Wichita Kansas was amazing! Super helpful and made our checkout easy. He deserves a promotion and Uhaul is lucky to have him 🤙🏽

William B.  |  Overall Experience 
Rating:
5.0

The staff was more than helpful. They went out of their to help you. I would use uhaul again

terry s.  |  Overall Experience 
No reviews have been submitted for this location.

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