Nothing great people great service
WILLIAM HCustomer Reviews for U-Haul at Westway
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Nothing much to tell. Turned in the vehicle. Didn't need to go inside.
Stephen DCaden made the check in process easy.
Monique HNot sure. I was quoted 19.95 for a Cargo Van. Got there and it was 99.99; Minnette complained the entire time I was there. It was horrible. I will not rent from you guys again. She made me regret my decision. Customer service was very poor, no professionalism at all. Very disappointing.
terri hBe more communicative. We didn’t know the location had hitches for sale, even when calling and asking if we needed one. And the online booking said trailer could be used for any vehicle but we were turned because of electrical stuff. Pricing is also not upfront and very misleading
Jennie RThis location opened about 10 minutes late and we were standing outside and trying to call the store with no answer. The guy was nice enough that checked us in but he never told me anything about getting a text message with a link to take pictures of the vehicle. I did not see that until I got home and it was too late to add the insurance and everything. I called customer service and they said that it was geolocation based and since I had already left there was nothing they could do. I feel like that was a major oversight on stores part to not give me that kind of information or have me go look at the vehicle with them.
Sherry MThe air conditioning was not working on the van and the heat index was over 100°, and you had to slam the driver's door to get the door open light on the dash to go off.
russel sCustomer service was great, as always! However, the closed trailer had a flawed passenger light. When returning the trailer, my son informed the crew and they checked it out right away and verified that the light (or wiring) needed fixing. I'm certain the next person to rent that particular trailer will experience it fixed. By the way, those closed trailers are very nice; with built in ramps and the wheel wells don't jut into the storage space. Thank you all for great service. Abrazos!
Esther EKeep up the great customer service!
esther sSomething was left in the truck and they called me the next day so I could come get it.
shari mWas Not on a half tank of gas.
Merlene BThe lady opening the store was having a bad day I hope. She needs to watch her mouth. The gentleman was very polite and was very helpful.
Cary PWhen I tried to move the seat forward, I was unable to do so.
Donna HThe employees at this location are friendly and knowledgeable. Ran into a hiccup but they solved the problem , got me in a rental and on my way. A+ all around
Charron HThe older lady at your s Seneca location was extremely helpful and took care of me and my family. I came in and she was getting yelled at, she handled it well, then proceeded to help me find the keys and went above and beyond what she needed to.
Lucas SBooked online. They didn’t let me know until 2 days before that the location for pickup was closed. They also did not show I had reservered 4 doz pads. I called and changed pickup location and told them to add 4 doz pads. When I looked at the reservation again on the app they had me down for 48 doz pads! It took booking online & 2 phone calls and they still had it wrong when I went to pick it up. I thought using U-HAUL would make my move less stressful but it ADDED to my stress.
Rita ZThe staff was nice but the rental was egregiously expensive. Never again! Over $150 for a pickup truck for a few hours. Ridiculous and deceptive.
Josh WThe best customer service ever! The young lady that helped us was beyond helpful, not only to me, but to another customer on the phone, but did a wonderful beautiful job to make sure that not only I but the other person on the phone were taken care of.
Hilda GNice staff! Smooth exit.
Kye BHad a very good experience with the whole process. Very helpful and efficient.
Newman WVery good help! I mistakenly left my cell phone in the truck. One of the staff reached out to me to let me know that my phone was safe and ready to pick up at that location.
Gary GStaff was very friendly
Eddie SThe only "issue" I had were some technological difficulties during checkout. The systems seemed to keep giving employees issues while I was there. The staff was kind, respectful, helpful and knowledgeable. The service was excellent and efficient. I've used U-Haul for multiple moves and it usually goes pretty smoothly. The only other improvement I could suggest is the availability of tap-tp-pay maybe? Not the biggest deal in the world, but a small suggestion to make it a little quicker and easier for customers that maybe only have their phone and left their wallet at home?
bryane zThe service I encountered was exceptional from the beginning to end of my rental.
Shirlon DAdvise customers of stuff like free 30 day rental and a lock I didn’t find out until I got to Mississippi location.
John MVery friendly. Caydan was very helpful and very professional. I would highly recommend the U-Haul on south Seneca. Very happy with the service.
Erik SIs expensive
Samuel SOnly thing I can think of is have better advertising
Harvey DKeep up the great work.
Ronald FWould have been nice if it had Cruise Control
Karla BVery professional and courteous and got my Uhaul truck 🚚 on timely fashion 👌 👏 👍
kaesontae bBad customer service. Bad planning. Changed pick up location at last minute l.
Khanh TMake customers more of a priority. I waited in line a while to get up there said I have an order say my name and get told you probably have the wrong location ok sure I've worked retail for a lot of years that happens all the time I share my order number all goes well forward returning my keys I waited in line for 15 or so minutes as they counted the till like 4 times. Then the new cashier gets there and counts the till too. I understand you gotta count the till but you are really gonna make me wait for you to count dimies, nickels, and quarters 4 times to drop some keys on the counter? Didn't need anything wasn't any more I could do very inconvenient process and I had my ride waiting for no reason not the hugest deal could just have been better will be avoiding U-Haul and it's not to the fault of the employees a key drop off counter/basket or something would help a lot.
Max PEverything went smoothly employee's are very helpful
darrell sThe staff was busy and still took great care of me!
Travis CI talked to very nice people. They helped me with my questions.
jamie rNice customer service
Valente OCayden was an administrative assistant that made this process easy. After several reservation changes, I was able to get my truck in enough time to meet my deadline.
Christopher AThe young gentleman was very professional and funny we had a great conversation super cool homie!
Charlie RThe sheet said there was a quarter tank given to me, but it quite literally had only 26 miles to E and the check fuel light came on at the 24 mile range threshold so I got charged an extra $38 when I brought it back with 58 miles to E based on where the fuel meter was.
Dane JGreat service . . .AGAIN! These people have become my local U-Haul of choice.
CHRISTOPHER RThey need more training on how to give you answers to your question
Carrie PRenting this truck from you was a great experience. The truck was well maintained, handled well, and we were able to complete our move in a timely manner. Thanks again!
David PVery convenient location and availability for my needs. Easy in and out. Thank you.
Samuel GThe repetitive was very respectful and helpful.
ROSE CNo overhead lights, lock broken that is used to see inside, trucks and cars are always parked in our way to get into our rented space. We moved out due to the fact that, can't load or unload our belongings because too many rental vehicles are always in our way. Too expensive for unkept, unclean, space to rent. 149.95 plus tax. Cost too much for unkept storage
Allice A | Overall ExperienceGreat service
Edward W | First ImpressionsMy unit was broken in to 4 times. The first 3 I didn't have to insurance. I finally purchased the insurance and when the my unit was broke in to again the manager told me that if I find a claim he would dispute it because my lock supposedly wasn't in the right place.
Kristi M | Overall ExperienceALITTLE confusion but all in all a good experience!! Thank you U-HAUL
Nathan R | Online Move InI did not like u haul putting their lock on my unit and I had to wait for them to unlock my rented unit. They always had a truck that was broke down parked in front of my unit, again I had to wait to have it moved so I could get into my unit. They lost the key to their lock and they had to cut off their lock. The parking lot had nails, screws and wire/metal laying all around the parking lot.
SHELLY A | Overall ExperienceChris the GM on Seneca St in Wichita Kansas was amazing! Super helpful and made our checkout easy. He deserves a promotion and Uhaul is lucky to have him 🤙🏽
William B | Overall ExperienceThe staff was more than helpful. They went out of their to help you. I would use uhaul again
terry s | Overall Experience