Customer Reviews for U-Haul de Boisbriand - déménagement et entreposage

1,917 reviews

1700 Lionel-Bertrand   Boisbriand, QC J7H1N7

(450) 434-8253

Location Hours

  • Mon-Thur: 7 am - 7 pm
  • Fri: 7 am - 8 pm
  • Sat: 7 am - 7 pm
  • Sun: 9 am - 5 pm

Services at this Location:

Contact Us

(450) 434-8253

1700 Lionel-Bertrand
Boisbriand, QC J7H1N7

Services at this Location:

Location Hours

  • Mon-Thur: 7 am - 7 pm
  • Fri: 7 am - 8 pm
  • Sat: 7 am - 7 pm
  • Sun: 9 am - 5 pm
  • Free towing inspection
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
5.0

Customer did not leave a comment.

benoit w.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Kamille H.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

gilles C. 
Rating:
5.0

Customer did not leave a comment.

ANDRE R. 
Rating:
5.0

Very Professional and quick service! Thank you!

Wesley P. 
Rating:
5.0

Customer did not leave a comment.

Richard L. 
Rating:
4.0

Customer did not leave a comment.

Michel B. 
Rating:
1.0

You charge me twice on my credit card and after 2 weeks of follow up, I didn't received any call on credit.

JONATHAN M. 
Rating:
5.0

Customer did not leave a comment.

Sébastien C. 
Rating:
5.0

Customer did not leave a comment.

MARIAN C. 
Rating:
5.0

Customer did not leave a comment.

CAROLE B. 
Rating:
5.0

Do what you are doing every thing is fine like that

charles-robert B. 
Rating:
5.0

Installer un marche pied côté conducteur, mesurant 5'3'' la marche est haute pour se hisser dans le véhicule.

SYLVIE H. 
Rating:
2.0

The floor of the van was not totally clean when i took the van! I didn't said nothing cause its a moving truck so…. But i was charge 25$ for cleaning fees! I'm only move some rubbermaid back and clothes from my house to my uhaul storage, nothing dirty!

Antoine C. 
Rating:
5.0

Customer did not leave a comment.

Gilles L.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Claude B. 
Rating:
5.0

Customer did not leave a comment.

Richard C. 
Rating:
5.0

Customer did not leave a comment.

MARIO S. 
Rating:
5.0

The door for the locker should be wider. Had difficulty going through the door with what I had to store. Only had 2 millimeters of clearance

Annie B.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

SEBASTIEN C. 
Rating:
2.0

Le format réservé n’était pas disponible à mon arrivée, on me dit également que ce n’est pas le 1er mois qui est gratuit mais le 2e, alors que sur tous les courriels et les pancartes affichées en grand sur place c’est bien ecrit 1er mois gratuit; on m’offre un plus petit espace que ce qui était prévu et aucun dédommagement pour ne pas avoir pu offrir ce qui était disponible en ligne. Achat d’un cadenas obligatoire également, qui n’est annoncé nulle part. Le personnel ne m’a pas indiqué où aller pour accéder à l’entrée et ne m’a pas du tout aidée dans toute cette démarche. Vraiment fatiguée du service uhaul car ce fut la même histoire pour ma location de camion…

Natacha M.  |  First Impressions 
Rating:
3.0

Vraiment frustrée du service client bien au dessous de la moyenne; très lent, très unhelpful.

Natacha M. 
Rating:
3.0

Personnel not motivated, seemed he didn't want to be there

André G. 
Rating:
5.0

Customer did not leave a comment.

Alain B. 
Rating:
5.0

Customer did not leave a comment.

JEAN L. 
Rating:
5.0

Customer did not leave a comment.

CLAUDE M. 
Rating:
5.0

Customer did not leave a comment.

KERNST S. 
Rating:
5.0

Customer did not leave a comment.

PIERRE D. 
Rating:
5.0

J'apprécie grandement les outils mis a notre disposition pour le transport de nos bien.

JEAN-GUY D.  |  First Impressions 
Rating:
3.0

Booked the trailer in st-sauveur,. U haul changed it to Boisbriand,. It added 4 hours of traffic to my rental,. The lights at night did not work on the trailer so I could not come back at night I could not leave it at another location and when I brought it back they charged an extra day because it was a holiday (thanks giving) Dean 514-688-4020

Dean C. 
Rating:
1.0

Je n'ai pas aimé utiliser l'application pour réserver un camion. On est obligé de prendre l'assurance de 18$ pour aller plus loin dans la réservation du camion. Quand j'ai demandé au personnel de m'enlever cette assurance puisque j'en ai déjà une, on m'a dit que ce n'était pas possible. En plus, j'ai fait le plein du camion, car en toute bonne conscience, je paye ce que j'utilise. Mais malheureusement, j'ai payé plus d'essence que ce que j'ai utilisé car les clients d'avant n'ont pas fait le plein. On n'a pas voulu me rembourser pour cela. En plus on m'a donné comme réponse que U-Haul facture déjà 3 fois plus le kilométrage pour payer l'essence. Je trouve ça scandaleux. Il devrait être écrit de ne pas faire le plein. Bref, j'ai eu un meilleur service lorsque j'ai fait affaire avec St-Eustache.

Natasha L. 
Rating:
4.0

Le stationnement n'est pas évident à circuler pour aller chercher et porter les trailers, mais on s'y habitue.

JEAN-FRANCOIS M. 
Rating:
5.0

Très bien et accessible et très propre et prix raisonnable merci je vous recommande

LYNE S.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

JOSEE D.  |  Overall Experience 
Rating:
5.0

Great service as usual

MARTIN T. 
Rating:
2.0

Clean equipment and ensure all additional rental accessories are provided

LUC H. 
Rating:
5.0

J'ai aucun commentaires.

CLAUDE B. 
Rating:
4.0

Customer did not leave a comment.

chantale D. 
Rating:
1.0

Insatisfaite d'aucune possibilité d'entente de remboursement

SYLVIE L.  |  Overall Experience 
Rating:
4.0

Excellent custumer service with the manager

Emmanuel A. 
Rating:
5.0

L'employé avait une mauvaise attitide, provocatrice et surtout il me mentait comme il respirait. Il m'a carrément traiter de menteur alors que le gérant était trés qcceuillant au téléphone et trés serviable. L'employé a discréditer mon entente avec le.gérant et m'à dit que ce que je lui ai partagé était faux et impossible. Alors que l'entente était belle et bien respectée. Alors que lui, il me.menaçait de.me charger deux mois de frais d'entreposage pour une journée.

DOURAID R.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

SOPHIE P. 
Rating:
5.0

Great service

DENIS M. 
Rating:
1.0

Not able to refund something that i was not supposed to be charged

guillaume F. 
Rating:
2.0

Staff was extremely rude when signing into locker , called the intercom for assistance since door code wasnt working and got hung up on , returning the rental truck the employee extremely rude and wouldn’t explain the receipt and getting a manager call back is impossible

samantha l.  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

jerome D. 
Rating:
5.0

Customer did not leave a comment.

NANCY T. 
Rating:
1.0

J'ai une remarque sur votre SAC, j'ai du appeler plusieurs fois pour un problème, et au bout d'une certaine durée on est expulsé de la file d'attente et sans avoir eu une réponse. C'est tout à fait inacceptable d'une compagnie aussi grande que U-Haul.

Anna R.  |  Overall Experience 
Rating:
3.0

I reserved online some things, when I got to pick up the truck they were not available. Please make sure that the stuff offered (and reserved) online are available for customers otherwise warn the clients that the items may not be there on the D day.

Mario W. 
Rating:
1.0

I rent a truck and some equipment for moving. When I arrived, the equipment was not available because I arrived 20 minutes late. They gave it to an other customer. The guy at the front desk is terrible. He never smiles and always look like he doesn't care. I met him a couple times because I rent a locker at the same place. When I dropped the truck, there were no employee there. We were 8 customers in line waiting for at least 20 minutes. The Uhaul in Boisbriand sucks!

Bruno C. 
Rating:
5.0

Customer did not leave a comment.

ALEX M. 
Rating:
5.0

Customer did not leave a comment.

LoRRAINE B. 
Rating:
5.0

$20 night deposit extra fee left me with a sour taste. This is the reason I'm planning to give a 1 star review on google.

ALEXANDRE A. 
Rating:
5.0

The custmer care was rude, untrustfull and he lied to me for sevral things around the payement.

Mohamed Douraid R. 
Rating:
5.0

Bon service, bon accueil,

Gaetan Q. 
Rating:
5.0

Customer did not leave a comment.

thierno B. 
Rating:
5.0

Very helpful and knowledgeable

OREILLY M. 
Rating:
5.0

Customer did not leave a comment.

MARTIN T. 
Rating:
5.0

Lower the price per km

alex D. 
Rating:
5.0

Nothing, it was professional and effective and in a timely matter

ROBERT B. 
Rating:
5.0

Customer did not leave a comment.

chantal P. 
Rating:
5.0

Le personnel est très gentil le service aussi est très bon se fut agréable de louer un camion dans votre entreprise merci à votre équipe

LEOPOLD D. 
Rating:
5.0

Customer did not leave a comment.

PETER ANDREW S. 
Rating:
5.0

Rien à ajouter.

Richard B. 
Rating:
5.0

Customer did not leave a comment.

pierre C.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

ROBERT B. 
Rating:
5.0

Customer did not leave a comment.

JOSEE A. 
Rating:
5.0

Customer did not leave a comment.

CHRISTIAN R. 
Rating:
5.0

Tout était impeccable.

DAVID M. 
Rating:
5.0

Decrease waiting time at the counter. This location is unfortunately very popular and with only one customer service counter to manage the many customers makes renting equipment process very long on certain days of the week or hours of the day.

Regent D. 
Rating:
5.0

Customer did not leave a comment.

Pascal Auger A. 
Rating:
5.0

Customer did not leave a comment.

Julie F.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

marc d.  |  Overall Experience 
Rating:
5.0

Un gros merci à Sam qui depuis mon arriver a su m'offrir un service hors pair. toujours présent et serviable, à l'écoute des besoin de la clientele.

Nicolas S.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Pierre B. 
Rating:
4.0

Nous avons été bien servi par Sam et son équipe. Merci pour tout.

Acosta Canada C.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

JEAN PHILIPPE C. 
Rating:
2.0

Never got back security deposit ,when everything was ok whit the trailer very bad service

MARCELO P. 
Rating:
3.0

2 of the tires are finished on the vehicle, and it really really needs an alignment. Kept veering to the right. Passenger front tire shows wear indicative of a misalignment.

JONATHAN M. 
Rating:
5.0

Customer did not leave a comment.

MARTIN R. 
Rating:
5.0

Customer did not leave a comment.

Hugues L. 
Rating:
5.0

Rapide et bien coordonner pour la facturation. J'ai adoré l'expérience

JEAN PIERRE L. 
Rating:
5.0

Customer did not leave a comment.

Andre C. 
Rating:
5.0

Customer did not leave a comment.

SIMON P. 
Rating:
5.0

Customer did not leave a comment.

katrine C.  |  Overall Experience 
Rating:
5.0

Le directeur du dépôt est très orienté client . Il est un excellent employé pour vous.

Mario D.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

ALEXANDRA F. 
Rating:
4.0

Customer did not leave a comment.

ANDREW W. 
Rating:
4.0

Customer did not leave a comment.

ROCH V. 
Rating:
5.0

Customer did not leave a comment.

Jean L. 
Rating:
4.0

Très propre chariots à notre disposition C est parfait

chantal l.  |  First Impressions 
Rating:
1.0

Vos pratiques sont insultantes envers votre clientèle.

LIETTE C.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

MARTIN L. 
Rating:
5.0

Customer did not leave a comment.

Natalie R. 
Rating:
4.0

Customer did not leave a comment.

CHARLES L.  |  Overall Experience 
Rating:
2.0

I lost my credit card and got a replacement card. I forgot to update my credit card information with u-haul and instead of receiving a reminder email that my payment was a few days late, I received a $15 surcharge. I have rented a storage facility for at least one year and have rented several trucks and trailers within one year. A friendly reminder would have been appreciated instead of getting a late charge.

MARK S.  |  First Impressions 
Rating:
5.0

Sécuritaire service amicale bien entretenu merci a votre équipe

guy b.  |  Overall Experience 
Rating:
1.0

One of the staff member was very rude. He also made a huge mistake in my contract about the km we had to do. When i arrived at the other destination the staff members were very nice and helped me with the issu. I DO NOT want to to back to boisbriand it was the worst service I had in my life.

SAMUEL B. 
Rating:
5.0

Customer did not leave a comment.

Yannick t.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Martin P.  |  Overall Experience 
Rating:
2.0

Mon Cardena n'était dans la pièce. Malgré que l'étiquette indiquait qu'il était près à l'entreposage. Mon cadenas est toujours manquant. Et on es toujours pas entrée en communication avec moi malgré que j'ai communiquer avec le ressource à la clientèle.

Jean-Sébastien L.  |  Online Move In 
Rating:
2.0

Very long wait times,

JOSEPH B. 
Rating:
5.0

Customer did not leave a comment.

Martin P. 
Rating:
5.0

Customer did not leave a comment.

Evgeni K. 
Rating:
1.0

Our experience was awful. You guys didn't have the truck at first but you still let us do a reservation. We agree that it we may or may not have the truck we asked for but not that we wouldn't have any trucks at all. You don't take pay pass so it was so complicated. Honestly there is always something when we rent one of your truck. Last time you didn't have the diable that we reserved !!!! We just can't count on you to deliver what you say you will.

Patrick A. 
Rating:
5.0

Des gens à l'écoute de mes besoins. Expérience facile comme ce fût entendu, aucune surprise, entièrement satisfait. Le retour à Sherbrooke, un gros WOW. Bravo à vous tous.

MARIO D. 
Rating:
5.0

Customer did not leave a comment.

Marie G. 
Rating:
5.0

Customer did not leave a comment.

DENIS P. 
Rating:
5.0

Customer did not leave a comment.

Tania-Valeska L.  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

Alain D. 
Rating:
5.0

Customer did not leave a comment.

Jean Marc L. 
Rating:
5.0

Customer did not leave a comment.

Martin P.  |  First Impressions 
Rating:
4.0

Always put Somebody at custumer service desk.

Gaston L. 
Rating:
5.0

ma première réservation j'avais loué avec chariot et il n'y avait de chariot, j'ai dû forcer pour rien lors de mon déménagement.

JEAN PIERRE D. 
Rating:
3.0

Quicker registration. less paperwork. Better application.

aximiser G. 
Rating:
5.0

Customer did not leave a comment.

Guy V. 
Rating:
5.0

Customer did not leave a comment.

Martin P. 
Rating:
5.0

thx, may be explain more détails for the new custmers.

MOHAMED DOURAID R. 
Rating:
4.0

J'avais sélectionné l'option de récupération du véhicule par appareil mobile et il était mentionner de suivre les instrutions sur place. Or, sur place il n'y avait aucunes instructions donc il a fallu que j'attends pour récupérer le véhicule avec l'aide d'un agent. Ceci fut une perte de temps.

STEVE R. 
Rating:
1.0

Service très lent. Nous avons dû aller chercher le commis dans le garage après 25 minutes d'attente pour avoir du service au comptoir et on semblait le déranger

Annie D. 
Rating:
2.0

To get truck and material the service was good. However the return took 1 h 15 min. 1 h to wait and 15 min service. It was missing at least 2 employees to give a good service.

DOMINIC M. 
Rating:
5.0

Customer did not leave a comment.

JONATHAN D. 
Rating:
3.0

Customer did not leave a comment.

VEYSEL C. 
Rating:
1.0

I order a hitch about 1 month ago approximately and I showed up at the store the day of appointment and the employee told me the piece never arrived and was not ordered. The clerk called the distribution center and it will arrive in min 2 weeks to the branch, so the piece was never ordered. They gave me a solution a more expensive hitch 50+ (+) other fees, for sure I said no because it was out of budget plus It was not mistake. I told the guy I may take it if they offer at least a rebate because it was not my fault, answer no, this is max we can do for me. After having driven 25 km + spend about one hour that was the best they could do, no way but thanks I canceled my order right away. Then 1 hour later I called customer service and order was never canceled so I proceeded. This is my answer, not happy at all. Do not recommend. Terrible service and terrible assistance.

Luis O. 
Rating:
5.0

Bon service, camionnette propre.

Manon C. 
Rating:
5.0

Unfortunately i was sold an adapter for the rear lights and unfortunately 1 out of 2 was burned or not functioning. 15$ for an adapter and i still got pulled over from the cops but knowing it was a rental they advised to inform them Sucks to loose time and money

Sami M. 
Rating:
2.0

Customer did not leave a comment.

moshe F. 
Rating:
4.0

Customer did not leave a comment.

Dennis T.  |  Overall Experience 
Rating:
5.0

positive experience: overall excellent service, comfortable cargo van. be careful; Mileage cost adds up fast.

John B. 
Rating:
5.0

For your loyal clients...when having the rental storage for a year. Should give us a month free. It will be appreciated and rewarding. Will also encourage for long rental.

JOHANNE R. 
Rating:
4.0

Customer did not leave a comment.

Antoine M.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Anton C.  |  Overall Experience 
Rating:
5.0

Les lieux sont bien entretenus : toilettes très propres. Un certain inconfort face à certains employés qui portaient le masque sous le nez. Prix proposé avantageux. Accès facile.

Lyne P.  |  Overall Experience 
Rating:
4.0

Les grandes portes glissantes étaient souvent barrées même pendant les heures d'accès. A part ça tout était parfait! Sam et son équipe ont été excellents!

Ben F.  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Patrick G.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Michel C.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Bianka R.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Jo-Anne S.  |  First Impressions 
Rating:
4.0

Endroit très propre, facile d'accès, très sécuritaire. Petit point négatif, les dimensions des unités sont très approximative... Un 10 x 10 qui finalement est un 8 x 9. J'aurais aimé avoir accès à mon unité 24/24 7 jours sur 7 sans surcharge. Sinon le prix était quand même raisonnable.

maxime l.  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Guy L.  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Martin H.  |  First Impressions 
Rating:
5.0

Très très propre! Sécuritaire, personnel aimable et compétent. Unité d’entreposage de bonne dimension pour le prix. Meilleur endroit pout l’entreposage à mon avis.

stephanie s.  |  Overall Experience 
Rating:
4.0

Le personnel toujours courtois et le service exceptionnel.

MICHEL S.  |  Overall Experience 
Rating:
1.0

I rented two storage units near the end of Friday’s shift. I guess the ‘kids’ were in such a rush to go home without ensuring everything was okay with my units, they were long gone when I realized that one of the units I rented had a lock on it. So I had to walk around their maze of units looking for one without a lock on it. I hope my stuff is okay. I’ve tried calling to let them know but they either don’t answer their phone or put me on ‘permanent’ hold.

Paul B.  |  First Impressions 
Rating:
1.0

La personne en charge n'a dis qu'il pouvait changer la datte pour la remise quand en réalité il a utilisé mon mois gratuit, sans m'en informé.

colombe g.  |  Overall Experience 
Rating:
5.0

Manque de plus grand storage

LYNE S.  |  First Impressions 
Rating:
5.0

Un gros merci à Sam

karine S.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

CARLOS MARIO Z.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Michel V.  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

cleo l.  |  Overall Experience 
Rating:
5.0

Merci et continue votre bon travail

Diane C.  |  Overall Experience 
Rating:
4.0

Le libre accès était quelque peu limité car nous avons du passer tout le stock par la petite porte de service a part cela tout était correct

Martial V.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

beaulieu a.  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

andré L.  |  Overall Experience 
Rating:
2.0

Customer did not leave a comment.

Vincent B.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Marion C.  |  First Impressions 
Rating:
3.0

Customer did not leave a comment.

emilie c.  |  Overall Experience 
Rating:
2.0

Customer did not leave a comment.

Diane B.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

martine l.  |  Overall Experience 
Rating:
5.0

La seule chose est l'heure de fermeture et ouverture des portes coulissantes. Parfois un peu incommodant. J'ai une fois mal barré ma porte et le lendemain il y a eu un cadenas sur mon lock. Ça m'a beaucoup rassuré de voir qu'il y a une excellente surveillance. Belle expérience chez vous. Je recommande à tous. Félicitations pour votre commerce très bien tenu. Merci mille fois

Daniel S.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Marie-Lou B.  |  Overall Experience 
Rating:
4.0

Good for what I needed.

Vincent D.  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

Noella B.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Maxime R.  |  Overall Experience 
Rating:
1.0

1h30 d'attente le samedi(système down), 1h30 le lendemain. Pas d'unité de 10x10 même si j'ai réservé 3 mois d'avance. Mixe de numéro de Locker, donc failli faire couper mes cadenas même si tout était en règle. Finalement, des problèmes les 4 fois que je aller chez vous. Mais le monde de est sympathique mais pas de gestionnaire qualifié sur place

Sebastien F.  |  Overall Experience 
Rating:
1.0

Uhaul Boisbriand staff offers the worst customer service experience. 1 customer is served about every 10-15 minutes, with 10-15 customers in line at 8AM. You have to take a day off of work to actually manage to rent a truck and storage. I reserved a 20' truck and prepaid in full with insurance one month prior to my moving day. I had 5 friends helping me empty my storage. On move day I arrive at UHAUL Boisbriand with a reservation number and confirmation of payment (proof of reservation and payment) to find out (after 60 minutes of waiting in line) that my truck is not there. The manager Sam Chavrette told me "DONT TELL ME WHAT TO DO" when I suggested to lend me 2 smaller 15' truck instead of the 20' that I reserved and prepaid in full one month prior and was NOT THERE ! When I explained the situation and the fact that I was emptying the storage for my move with 5 friends at that very moment he said " I CANT DO ANYTHING FOR YOU CALL THIS NUMBER : 1-866-287-7158". I could not belive it. I cancelled my truck reservation with UHAUL and scrambled to rent another truck at another company. This is by far the worst customer service experience that I have had the misfortune to live. If this is your branch manager, expect more of this "DONT GIVE A F*CK" attitude with the other employees in the future as they look to management for guidance and training. I'm sorry to say that I was a somewhat loyal customer with 3-4 storage and truck rental in the last two years, but I have promised myself to never again trust you with any of my storage or truck rental needs in the future, even if it means I will pay double the price elsewhere.

Felix N.  |  Overall Experience 
Rating:
5.0

C bien propre personnel gentil et courtois Je suis satisfait merci

LYNDA F.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

marc-alexandre C.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Christophe C.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

cleo l.  |  First Impressions 
Rating:
3.0

apres la sortie de l.entrepot on m’a charger 2autre mois j’ai ete obliger d’annuler ma carte de credit

Jean B.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

BRIAN B.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Abdoul Hamidy B.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Josee P.  |  Online Move In 
Rating:
5.0

jE RECOMMANDE à tous MES AMIS de faire affaire avec votre entreprise que je considère TOP GUN PROFESSIONNEL dans les les aspects ! Hughes Pascis 1033 Léopold Lecourt St Jérôme Qc 514-919-0748

Hugues P.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

jaCques d.  |  Overall Experience 
Rating:
5.0

Staff was professional and friendly, every single time 👏🏽👏🏽

Freud C.  |  First Impressions 
Rating:
5.0

Le gérant M. Sam Chavrette est excellent par son service et gentillesse ! Je confirme mon intention de renouveler pour l'hiver prochain l'entreposage de mon VR et ce pour la troisième année de suite. Merci

Gilles G.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Rony Z.  |  Online Move In 
Rating:
3.0

Je ne comprend pas pourquoi il ont garder ma facture svp veuiller me l'a retourner sans faute il y as eu un une mésentente entre les employés du service a la clientèle

andré L.  |  First Impressions 
Rating:
4.0

Lors de l'acces a l'entreposage, au moment de faire le code pour entrer, ce n'était pas mon prénom qui s'affichait comme si l'information lors de l'enregistrement avec le commis avait été mal fait. J'imagine que c'est pour la meme cause que lorsque j'ai accédé a mon numéro de porte d'entrepot personnel que l'alarme sonnait a chaque ouverture comme si le systeme ne reconnaissait pas mon code d'entrée avec mon numero de porte d'entrepot, un peu décu de ce coté.

Vincent M.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Chantalle W.  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

JOLIANE A.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Michel S.  |  Overall Experience 
Rating:
5.0

Impossible de recevoir la confirmation des paiements automatiques en langue française et ce, après en avoir fait la demande à U-Haul et me faire dire que l'on corrigerait la situation. Décevant!

robert d.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Diana H.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

PIERRE ALEX T.  |  Overall Experience 
Rating:
4.0

La réservation avec un agent par téléphone est pas bien compris ça coupe ,il faut rappeler on continue avec et ça coupe encore.on rappelle puis on à un autre agent .... très long délai .. enfin on peut finalement faire la réservation.

Denis C.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

marc andre n.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Daniel G.  |  Overall Experience 
Rating:
4.0

j'avais réservé 1 mois a l'avance une unité 10x10x9 et prévu tout mon aménagement en conséquence. hors, une fois le jours de prise de possession, j'ai recu 2 unité de 5x10x8... heureusement j'ai reussi a y aménagé mes choses mais j'aurai sincèrement aimer être aviser et pas avoir la surprise.

Sebastien P.  |  Online Move In 
Rating:
5.0

Bon service, bâtiment propres

Laval G.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Sylvio D.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

jeaneddy b.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Wilmer S.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

sylvie b.  |  Online Move In 
Rating:
5.0

Customer did not leave a comment.

Carole M.  |  Overall Experience 
Rating:
5.0

Le seul point négatif sont les toilettes au rez-de-chaussée, il manquait de papier de toilette et le bol était plein de papier et ce pour les deux toilettes, j’ai donc du m’abstenir d’aller aux toilettes !

Marie-Lou B.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Robyn R.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Diane B.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

ISABELLE P.  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Gary R.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

robert G.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

MATHIEU P.  |  Overall Experience 
Rating:
5.0

Mettre une pancarte indiquant ou est la réception. Car il y a trois entrer. J’ai cherché la première fois et aujourd’hui deux personnes différentes ont cherché aussi. Aucune indication n’est affichée. Merci et bonne journée

marie claude m.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Roger T.  |  Overall Experience 
Rating:
2.0

J'avais fait la reservation pour un local de 10' X 10' mais il n'était pas disponible. Ont m'as offert 2 unités de 5 x 10. Cela ne me convient pas, car c'est plus complexe de rangé tout mon matériel ET surtout que je suis obligé d'acheter 2 cadenas ! Ce n'est pas le problème du locataire si vous n'avez pas vérifier vos disponibilité. et vous devriez être imputable pour votre manque de transparence,

Benoit D.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

JACQUES A.  |  Overall Experience 
Rating:
5.0

Comment réserver ma place pour l'automne prochain pour mon vr de 25' merci.

rejean l.  |  Overall Experience 
Rating:
3.0

Attente interminable à l’accueil pour avoir accès à mon entrepôts. 10 personnes en attentes. Moyenne par client.... 10 minutes!

Jean D.  |  First Impressions 
Rating:
5.0

Très impressionnant! La bâtisse et le fonctionnement était incroyable et il y avait amplement de chariots à notre disposition. L’ascenseur était très grand aussi, ce qui facilite l’entreposage de gros objet!

Paul L.  |  Online Move In 
Rating:
5.0

Customer did not leave a comment.

PIERRE c.  |  Overall Experience 
Rating:
5.0

J’ai trouvé le personnel courtois et serviable. Merci pour l’aide lors du remisage et la sortie de ma roulotte à sellette.

Nicole B.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

carole j.  |  Overall Experience 
Rating:
4.0

Difficile de parler avec le personnel pour obtenir de l'informations. Le système de réservations pour espace VR serait à améliorer grandement. Pourquoi ne pas prendre la réservation pour la prochaine période d'hiver lorsque nous allons sortir notre VR au printemps?

pierre c.  |  Overall Experience 
Rating:
5.0

Merci a Sam gérant de la succursale de Boisbriand et son équipe.

Daniel S.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

marcel h.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

JEAN-FRANCOIS T.  |  Overall Experience 
Rating:
4.0

Difficile de rejoindre le personnel de l’entrepôt au téléphone. Difficile d’avoir un réponse sur un courriel envoyer de notre par

MARCO F.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Guy B.  |  First Impressions 
Rating:
1.0

Hello, i am very disappointed with your customer service storage rental in Boisbriand Quebec!. We rented a 6x12 covered trailer on Saturday April 17th and also reserved a 5x9x10 storage unit. We were told that we would receive a month free Storage Rental. To my surprised, WE DID NOT. As we were waiting for out trailer to arrive, we decided to do the paper work for the storage, so we would not waste any time. Due to us renting out the storage first, we did not receive our month free storage. We were NOT informed that we needed to rent out the trailer first, then the storage to receive the month free. If we did, we would have waited to fill in the papers for the storage. Today, after only 6 DAYS of rental, we tried to get some sort of money back from the storage. The same person who services us last weekend said that we were locked in for the month.... I explained that we DID not get the month free.... He explained that we needed to rent out the trailer before the storage.... He said, he had explained this to US! WHICH HE DID NOT SINCE WE WOULD HAVE DONE THINGS IN THE REVERSE. A free rental was very much interesting, and would not have moved our stuff if the service at this uhaul was professional and honest. We seem to be disrupting him in his JOB! There were NO service NO explanation Very disappointed in Boisbriand U-Haul and will NEVER go to this u-haul AGAIN Very ANGRY Customer Suzanne Charbonneau Client #- 849073-103468-21504

Suzanne C.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Fancois B.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

pierre d.  |  Overall Experience 
Rating:
2.0

I was promised a month free.... It was NOT given to me... Cause i rented out the storage area, 30 minutes before the trailer, it was not given to me.... I will NOT be staying....

Suzanne C.  |  First Impressions 
Rating:
5.0

Merci et a l'an prochain

Stéphane G.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

real O.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Louise P.  |  Overall Experience 
Rating:
5.0

Personnel courtois et dévoué.

claude c.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Abdoul Hamidy B.  |  First Impressions 
Rating:
5.0

C’est d’une propreté incroyable et le personnel est excellent et courtois. Le meilleur choix que nous pouvions faire merci et bravo !

MARC A.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Patrice N.  |  Overall Experience 
Rating:
5.0

Le service à la clientèle est très bon, les gens sont très aimables. Les entrepôts sont très propres et sécuritaires. Rien à redire. J’ai eu de la difficulté la première tentative à pénétrer à l’intérieur dans les heures d’accès mais sans l’aide d’un commis. Et j’étais venu avec mes déménageurs malheureusement cette fois-là. Somme toute, je recommande grandement cet établissement et reprendrai sans hésiter leurs services. Merci beaucoup à vous

nadia T.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

BENOIT L.  |  Overall Experience 
Rating:
5.0

Rare que je donne une note parfaite Mais cette place le mérite amplement. Un gros merci à Sam qui rends le tout parfait!!

Francois D.  |  Overall Experience 
Rating:
5.0

Merci du bon service, et, je peux vous assurer qu'en automne prochaine je fais en conscéquence de réserver encore une place chez vous. Passer a vous et a tout vôtres personels, un agréable été. Jean-Pierre

jean-pierre l.  |  Overall Experience 
Rating:
5.0

Merci à l'équipe de Sam ! A l'an Prochain

LIONEL d.  |  Overall Experience 
Rating:
5.0

Thart’s the third time i use your services and every time everything was rapid and perfect. Thanks L.Ouellet

LOUISE O.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

francis l.  |  Overall Experience 
Rating:
5.0

Excellente disponibilité des agents Merci pour le bon service À l’année prochaine Denis Bouffard

DENIS B.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

les services m.  |  Overall Experience 
Rating:
5.0

Impeccable... c est notre première expérience chez vous, espace très propre et personnelle courtois nous sommes très satisfait et a l automne prochain nous souhaitons relouer l espace merci beaucoup Yolande

Yolande R.  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

DANNY g.  |  Overall Experience 
Rating:
4.0

Très difficile de communiqué avec un employé pour avoir de l'information par téléphone directement à boisbriand. Une journée j'ai fait 39 tentatives !!

Josee Z.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Sandra P.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Martin D.  |  Overall Experience 
Rating:
5.0

I've seen other storage units. But i must say yours is the cleanest. Wide allies and the doors to each unit go ip and down easly. I feel like the thing I will put in your facility will be safe.

SHARON M.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

robert G.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

BRIAN B.  |  First Impressions 
Rating:
5.0

le commis a ete deligent et serviable. tres satisfait.

ANTHONY S.  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

Rejean C.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

sebastien m.  |  First Impressions 
Rating:
5.0

Merci au gérant. Très bon service, je vais apporter du gateau au fromage la prochaine fois.

Pierre D.  |  First Impressions 
Rating:
5.0

excellent

MICHEL S.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Renee G G.  |  First Impressions 
Rating:
1.0

Unfortunately I am very dissatisfied and it is all due to your Manager and his staff. They are not provided sufficient information, they are not proactive and look and behave like they are totally bored of their job. It took me 10 mins to open my storage and 15 to close it. The lock is not working properly and even if I am calling them, I am unsure they will do something. This is a great facility, too bad you are providing such a bad service!

france s.  |  First Impressions 
Rating:
5.0

Très bons service, les commis ont été compétents et serviables. Location du camion efficace, les espaces d'entreposage d'une propreté exemplaire. 5 étoiles !!!

Daniel G.  |  First Impressions 
Rating:
5.0

Tres propre bien situé paisible et ultra pratique.

Yannick G.  |  Online Move In 
Rating:
5.0

Customer did not leave a comment.

NICOLAS K.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

jaCques d.  |  First Impressions 
Rating:
4.0

Tout est correct, seul problème dans mon unité d’entreposage il y un fil electrique qui coince dans la porte

Patrick B.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Francois D.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

BENOIT L.  |  First Impressions 
Rating:
5.0

Personnel poli, serviable et accueillant. Entrepôt propre et bien rangé.

DENIS B.  |  First Impressions 
Rating:
5.0

Seul petit point à améliorer le suivi des appels(messages) et des courriels.

LIONEL d.  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

rejean l.  |  First Impressions 
Rating:
3.0

J'avais un Rendez-vous mais celui-ci ne semblais pas inscrit. Une chance la personne au comptoir a été serviable, mais il manque définitivement de personnel à cet endroit. Deux personnes en tout temps serait un prérequis pour le service client et aussi la sécurité de votre personnel.

serge t.  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

pierre c.  |  First Impressions 
Rating:
2.0

Customer did not leave a comment.

claude v.  |  First Impressions 
Rating:
3.0

Vous devriez demander toutes vos questions sur votre formulaire. J'ai passé 45 minutes ( a part attendre mon tour, même si j'avais un rendez-vous) dans le bureau pour compléter avec votre agent un formulaire qui demande 2 numéros de téléphone a par le mien, en plus de l'adresse de la 3e personne. Je ne transporte pas mon carnet d'adresse avec moi. Ceci aurait pu être éviter et surtout être moins long si vous aviez demander tout cela a l'avance sur papier ou au téléphone. Pas très organisé.

MARIO M.  |  First Impressions 
Rating:
5.0

Service was a bit slow but considering the Covid maybe uhaul is understaffed or employees are overwhelmed with work, I was expecting service being slow, it's like this everywhere so no worries still very much satisfied.

DANNY g.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

DANIEL M.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

JACQUES A.  |  First Impressions 
Rating:
5.0

Thank you for the kind and patient personnel. Jp

jean-pierre l.  |  First Impressions 
Rating:
5.0

salut belle mention pour Sam Chavrette extrêmement professionnel

jocelyn p.  |  First Impressions 
Rating:
3.0

Mon entrepôt est au deuxième étage Aucune façon de garder l’ascenseur ouvert pendant le chargement et pendant le chargement. L’employée était fâchée car j’ai retenu la porte et quelqu’un attendait en haut pour descendre. Le temps à la réception était long et mes déménageurs attendaient de savoir où apporter les choses à 150$ de l’heure cela aurait pu être fait à l’avance (enregistrement) aussi pas de documents écrits pour les heures d’ouvertures. L’employé disait qu’il en restait plus. Un seul employé à la réception qui recevait les appels et servaient les clients

JOLIANE A.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Jessica C.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Stéphane G.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Gilles L.  |  First Impressions 
Rating:
5.0

Très propres et accessible

Jean J.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Louise P.  |  First Impressions 
Rating:
5.0

Service rapide, courtois, efficace.

Chantal N.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

PIERRE c.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Succesion R.  |  First Impressions 
Rating:
5.0

Le responsable, Sam Charrette excellent.. Merci

michel l.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Tony M.  |  First Impressions 
Rating:
5.0

M. Sam Chavrette votre gérant fait un excellent travail.

Gilles G.  |  First Impressions 
Rating:
5.0

Merci Sam Chavrette pour un accueil super sympathique et professionnel, Un employé qui représente très bien la compagnie, bravo et au plaisir

Benoit F.  |  First Impressions 
Rating:
5.0

Propreté, accueil, personnel sympathique, et soucieux de notre bien-être. Je suis heureux d'avoir été dirigé vers votre endroit par notre ami.

Guimond B.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

robert d.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Stephanie R.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

ANNIE G.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Lesly S.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Michel W.  |  First Impressions 
Rating:
5.0

Tout est conforme à ce que j’ai commandé sur le site internet, j’ai déjà fait la location d’un camion et le service a été aussi bon.

Marc G.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Luc R.  |  First Impressions 
Rating:
5.0

Excellent!!!

Denis T.  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

Gary K.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Jessica G.  |  First Impressions 
Rating:
5.0

accueillis par le gérant pour louer un entrepôt et tout fut parfait du début à la fin.

Nathalie S.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

robert M.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

pierre e.  |  First Impressions 
Rating:
5.0

Très bon service contrairement à ce que j’avais lu les deux personnes avec qui j’ai transigé que ce soit pour la remorque ou la location de l’entreposage tout à fait satisfaite, merci

Nathalie T.  |  First Impressions 
Rating:
5.0

VERY GOOD SERVICE

luc s.  |  First Impressions 
Rating:
5.0

Sam was very friendly and courteous.

groupe gmgl m.  |  First Impressions 
Rating:
5.0

Facile d’accès, bon service

brigitte l.  |  First Impressions 
Rating:
5.0

Perfect

Avantage S.  |  First Impressions 
Rating:
4.0

Very impressed by professionalism and preparedness of the staff. Great facility!

FRANK N.  |  First Impressions 
Rating:
5.0

All the staff were very respectful and well advised. I had a great experience being helped by members with a hig level of professionalism. Thumbs up to the manager! Cheers Kane Kramer

KANE K.  |  First Impressions 
Rating:
5.0

Super service

Renovation sb S.  |  First Impressions 
Rating:
5.0

red carpet for me thank you. p.s. this place is so clean i move in with my sleepers.

YVES F.  |  Reservation 
No reviews have been submitted for this location.

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