Customer Reviews for U-Haul De Hull-Déménagement Et Entreposage

Rating:

2.0

This message is for management. How DARE YOU not give your staff proper equipment to do their job SAFELY. There was no trailer tongue jack available to unhook the trailer. The employee was left struggling to lift it off manually. He couldn't do it and needed two of us to unhook it. This is beyond unacceptable and with a past history as a health and safety representative, you as management have failed at your job. It's especially deplorable given your fancy big branded location.

Rating:

5.0

Great service!

Rating:

5.0

I find it to be a very convenient location being right of the highway. The location has everything you need in terms of equipment rentals and everything else associated with a move such as carts, boxes, tape, blankets, etc.

Rating:

1.0

Ensure the truck is in good conditions including wipers and even cleaning the inside window...

Rating:

5.0

The guy that helped us to check in was great, very helpful and patience.

Rating:

5.0

Will helped me. He is truly professional and the other staff were great as well.

Rating:

5.0

There is really nothing that can be done to improve the service at this location. The staff there are extremely knowledgeable, friendly and efficient. I have rented a number of trailers from this location and I have had a single problem with the equipment or the staff! Job well done!

Rating:

5.0

Love the service. All staff is always helpful and knowledgeable. Keep up the good work!!

Rating:

5.0

merci

Rating:

5.0

Tout était parfait. Le service tres bon et les explicatipns claires. Cependant les frais de $25 pour le nettoyage a la fin ne m'as pas/ jamais été expliqué. Pourtnt nous avos remis le vehicule en parfaite condition de propreté. merci

Rating:

5.0

Rien de mal a dire toute etais bien

Rating:

3.0

The agent is very rude, interrupting while explaining my situation. Poor service. Will never go back to this location and not recommend. They close minimum 15 minutes before time, I wish someone can call me to discuss this very bad experience. 6136176848

Rating:

5.0

Great service and fast.

Rating:

5.0

To take it to the next level, I would recommend for you to ask the customer if he has rented a car from you before. If not, you may offer a brief tour about the vehicle, perhaps, there is something that the customer doesn't know. Otherwise, the service was stellar.

Rating:

5.0

5 star all the way!!! Keep up the good work. 👍👍

Rating:

5.0

I would like a copy of my receipt please by email as it was not sent to me. Thank you

Rating:

5.0

J’ai vraiment aimé mon expérience avec U-Haul de Gatineau, excellent service.

Rating:

4.0

Not much I can add to improve the experience; the vehicle was prepped and ready to go, the process to rent the vehicle was efficient, and the return was equally quick.

Rating:

5.0

This was the best rental truck we have ever had from Uhaul. Nice to drive, comfortable and reasonably quiet. The location is great, much better than picking up in a small parking lot somewhere. The only part of the experience I did not enjoy is at some point the online quote gave me a really good price, much better than I landed up paying. An employee explained that it may have been due to the site showing me a quote in US$.

Rating:

5.0

The young man was a top class employee. Resourceful and quick to resolve the small problem with a broken wire on the trailer we rented. You’re lucky to have him as an employee.

Rating:

5.0

It's great that so much availability is there for your customers. Reservation and drop off was seamless as well.

Rating:

4.0

The employee was very friendly and helpful. He installed the trailer on my truck hitch, and removed it when I returned it as well.

Rating:

5.0

The application have some problems at de last step I was unable to conclude with no problem reporting?

Rating:

2.0

Le trailer n'a pas été bien installé par l'employer et il a débarquer de la boule de remorquage. Heureusement, rien n'a été briser. Les clignotants du trailer ne fonctionait pas non plus. Normalement nous reçevons du bon service à cet endroit mais pas cette fois-ci.

Rating:

4.0

R A S

Rating:

3.0

Have my depo back 100$ ... When you move you expect to not have to argue to have your money

Rating:

5.0

Both of the employees I worked with at pickup and drop off were friendly, bilingual and very detailed

Rating:

2.0

Pour une fois, je n'ai pas été satisfait du service que j'ai reçu lorsque je suis allé chez u-haul. J'avais loué un camion "cube" de 10pi à 9h30 pour mon déménagement qui commencait à 10h. Lorsque je suis arrivé en succursale, l'employé a été courtois avec moi, m'a enregistré et m'a donné les clefs sans problème. Toutefois, quand je suis arrivé à mon camion assigné, je me suis rendu compte que ils avaient laissé une grosse bannière marqué "liquidation" couvrant tout le pare brise, et la glace sur le pare-brise n'avait même pas été grattée. De plus, par un extrêmement heureux hasard, j'avais aussi loué un "Dollie" et je devais donc le mettre dans la boite du camion. Toutefois, je me suis rendu compte que le mécanisme pour ouvrir la porte était bloqué, j'ai donc dû aller voir l'employé à l'intérieur, qui lui a du venir huiler le mécanisme avec de la WD40, pour finalement pouvoir l'ouvrir avec un marteau après 5 minutes. Tout cela m'a causé d'arriver en retard à mon propre déménagement, alors que des gens m'attendaient pour venir m'aider. C'était assez gênant. Imaginez si je n'avais pas remarqué plus tôt que la porte du camion ne s'ouvrait pas...

Rating:

3.0

Even though I picked up my truck in the morning and it had not snowed since the previous afternoon, I had to clear the snow from the hood and windshield and then scrape the ice on the windshield, all with my personal ice broom. When I told the employee he said I should have come back in and told them, they would have done it. I’d expect them to have the truck ready BEFORE i get there, NOT at my request and while I wait!!! Had one one them come out to inspect the truck as is the norm (no, they didn’t…), they would have at least caught it then. They also could have informed me of the particulars of the truck, for exemple the « Haul/Tow » button you should press when the truck is empty and you’re driving in snowy conditions (which both happened later that day for almost 100 kilometers coming back to the rental office). I am completely unimpressed by the service I received at this location and I cannot imagine myself using your services again unless I have no other options.

Rating:

5.0

Can’t imagine. My experience was first class.

Rating:

1.0

Dear U-Haul Customer Service Team, I want to express my disappointment with the service my family and I experienced at your 383 Coventry Rd, Ottawa location on January 10, 2025. On January 3, we booked a 6x12 trailer with the Cryville Storage location for a one-way trip to assist our son with a move. On January 6, I received a call advising that the trailer would not be available at the Cryville Storage location. Instead, I was informed that the trailer we needed had been transferred to your 383 Coventry Rd location, and our reservation was confirmed for January 10 at 1:00 PM. We arrived promptly at 12:55 PM on January 10, only to be informed by the staff member handling our service that our reserved trailer had been given to another customer by mistake, just 30 minutes before our arrival. This was frustrating, especially given that we had received no prior communication about the issue. The staff began searching for an alternative trailer and offered a local-use trailer, which they intended to allow us to use for our one-way trip. When we expressed our frustration about the situation and the lack of an apology, one staff member behind the counter made an inappropriate remark, stating that being upset or frustrated wouldn’t encourage them to provide good customer service. This response was unprofessional and only added to our dissatisfaction. We attempted to use the alternative trailer, but upon hooking it up to our vehicle, we discovered that the tail lights were not working, rendering the trailer unusable. At this point, the staff member who had mistakenly given away our reserved trailer started looking for another location to secure a trailer for us. It’s important to note that we had booked this trailer a week in advance and traveled 5.5 hours to Ottawa specifically to assist with our son’s move. Despite this, there was no sense of urgency, apology, or acknowledgment of the inconvenience caused by the error. Both staff members made us feel as though the mistake was our fault and not their responsibility. Ultimately, we were directed to another U-Haul location in Quebec—U-Haul De Hull-Déménagement Et Entreposage—where we could pick up a trailer. Although we had to drive an additional 20 minutes out of our way, the staff at the Quebec location were exceptional. They quickly addressed our needs, provided helpful information, and ensured that everything was in order before we left. Their professionalism and customer service were a stark contrast to what we experienced at the 383 Coventry Rd location, and I would highly recommend the Quebec location based on this experience. I am extremely disappointed by the lack of accountability, professionalism, and customer service demonstrated at the 383 Coventry Rd location. Booking a trailer a week in advance and traveling a significant distance only to encounter such poor service is unacceptable. I trust that U-Haul values its customers and will take the necessary steps to address this matter and ensure that such incidents do not happen in the future. Thank you for your attention to this matter.

Rating:

5.0

The self check-in application is not easy to use. The on screen keyboard blocks the view of data entry fields making it difficult to validate entries and there does not seem to be an edit function enabling the user to update the fields - like the emergency contact info - so one has to retype it every time. Also very disappointed in the charging mechanism - not clear that I would be charged an extra $40 at the check-out for millage use. So while the location is good and easy - the price gouging surprise turns me off completely.

Rating:

5.0

I know it's winter but the trailer was really dirty and I used it to transport à nice leather sofa. It didn't ruin it but it was impossible to not get it dirty.. Overall however the transaction was super easy and good value.

Rating:

4.0

Staff at 60 Rue Jean-Proulx were very polite and professional. I was to initially pick up my trailer at another location but was transferred to the Jean-Proulx location due to the fact that the customer in possession of the trailer I reserved wasn't back in time. This unfortunately caused delay and put me out of my way for a busy driving day.

Rating:

5.0

Keep on the good work

Rating:

5.0

La dame à la réception était très aimable.

Rating:

5.0

Not much - it was quick, I got what I wanted.

Rating:

4.0

Drop-off location had also been changed without notice, at least we're able to change it back.

Rating:

5.0

give the employer that was working today a raise for her excellent customer service

Rating:

4.0

Your reservation system needs changing , o should not be able to reserve equipment and have it guarenteed at a certain location if it wont be available there .

Rating:

5.0

Very nice and friendly staff!

Rating:

5.0

Vraiment excellent bon service et matériel propre et professionnel, merci uhaul toutes est proche avec vous

Rating:

4.0

The Jean Proulx location is well situated and offers very good customer service.

Rating:

5.0

Thank you for all your help. Denis@artmode.com

Rating:

5.0

Très satisfait du service, très bon service à la clientèle, et spécialement à la dame qui nous à dépannée dimanche pour nous trouver un endroit pour délivrer le camion.

Rating:

5.0

La seule chose que nous aurions aimé de plus c’est d’avoir des bacs de déchets près des entrepôts. Si non, le service de la dame dimanche a Hull étaient très bien ! Merci

Rating:

5.0

Perfect

Rating:

5.0

All good

Rating:

5.0

Good customer service

Rating:

5.0

Excellent service.

Rating:

5.0

Very grateful for the storage and very eu thank you

Rating:

4.0

Discounts for multiple services/package discount would make Uhaul top notch! I rented a truck, movers, two storage units and bought and morel than $100 worth of supplies. A discount would have been greatly appreciated! The young man working on Saturday February 17th at the Rue Jean- Proulx, Gatineau, Quebec, CA location is to be commended! I was there early in the afternoon and again late in the day. He delivered the same professional, polite, and helpful service both at the beginning and end of his shift. He was extremely helpful describing different storage options, taking me to the window, showing me photos, pointing to the monitor, while informing me of prices and the pros and the difference between each type of uniit. It would have been great if I could have used locks Id purchased from previous moves. I had to buy two new locks, when I already owned three.

Rating:

5.0

Excellent service et rapide

Rating:

5.0

Customer service super and efficient .thx

Rating:

5.0

Your front desk person that day was next level - friendly, knowledgeable, professional, composed, confident and definitely put customer first. My experience with your specific location was memorable!

Rating:

5.0

Contrat et documentation pour l’entreposage doivent être accessible en français. Ainsi que le lien pour ce sondage français ne fonctionne pas. Au Québec c’est la loi.

Rating:

3.0

Beaucoup d'erreur a été fait dans la location de l'unité. On a du se rendre 3 fois sur place pour régler les problèmes. Ensuite passez beaucoup de temps au téléphone pour finaliser la transaction. Personnel très sympathique et voulais trouver des solutions. Probable que les problèmes venaient du système informatique