Excellent friendly service, quick and efficient.
PAUL MCustomer Reviews for U-Haul De Hull-Déménagement Et Entreposage
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Great service, fantastic employees and good rates
Eric BI have been told that the gas level was half full, but it was really 1/4 full....Cost me $50 of gas to refill and I only drove for about 60km..
PATRICK TThe original pick up on Pink St. was disappointing, because nobody was around in the office despite the office was open. The phone number I received when I made the van reservation from that person, all I got at the pick up site next morning was an answering machine. It took a good hour to sort everything out until I received a van at a new location which was a further drive for me.
ROGER WService Professionnel et Courtois!
BRUNO BPersonnel très accueillant et dynamique. Merci.
Lounas DYou either have outstanding customer service training or excellent hr because the people at this location are always a pleasure to deal with and very polite and efficient. I constantly recommend it to everyone. The boxes are good sized and a reasonable price too. A+
LAIRD WService excellent. Récupération du véhicule rapide et retour efficace. Un gros merci à l'équipe. Nous réutiliserons assurément vos services pour nos besoins de location.
VINCENT BExcellent service and very helpful Friendly staff.
L HThe staff was friendly and efficient. No problem with the car.
GETACHEW MIt was fast service and very friendly.
Gisele FWaited in the storefront for over 10 minutes, no staff at the counter Truck was clean ready for pickup when staff returned to office. Truck was 7/8th full of gas, major inconvenience when not full, feels like a scam to get renter to return equipment with extra fuel Staff said Truck was inspected because of the long drive ahead - weather stripping was not good on driver's door, sounded like the window was open the entire trip, I had to buy an earplug for my left ear. Windshield wiper on drivers side barely worked. Speed governed at 74 mph. 2 states we drove through had speed limits of 75 mph. Other motorists were getting upset at our "low speed" and inability to pass transport trucks (who do about 65 to 72 mph in these zones). So I just had to stay in the right lane and follow transport trucks most of the way to avoid road rage from other motorists.
Luke LAll was good! Thank you!
GEORGE DI always rely on uhal.always there if anyone needs a truck at anytime or day.thank you for being here for us.
Jenny SGreat customer service
JAMES EEnsure the all lights work. I rental a trailer. Perhaps have more staff available during peak periods. ie First thing in the morning. Thank you
DONALD MTye fact that you truck does not come with a full tank is an issue. It is kike a trap. You are not refunding a Client when he or she put mire gas in the truck. You are rather penalising this one when the kevel if the gas is lower. That practice must change.
DANIEL AWe have used this location a few times and the staff are always excellent! Very efficient, friendly and pleasant to work with. We would not hesitate to rent from this location again.
MICHAEL IWould like winter tires. We were stuck in the snow. !
FRANCE Hnice service and fast, thanks
MARIO MChristian, the manager was really resourcefull. He had to give us another truck because he couldn't find the key of the truck that was first assigned to us and we had to wait outside untill he changed the paper work for the other truck.
PIERRE LAfter many renting you should be able to use the credit card registerred in account. Last renting, my wife pick up the truck for me and it was not possible to use the credit card registered. Thanks
DANIEL RJ'ai été très bien reçu au téléphone et en personne aussi je donne 10 sur 10 merci à vous et bon travail
ABDALLAH GOverall good experience.
JOCELYN TService chaleureux, rapide et efficace
CHARLOTTE GThe trailer I came to pick up had a flat tire. They got me another trailer, but I noticed it (not the staff). All the staff I interacted with was very helpful and friendly.
ADAM MThe person st the was very experience and provided me with excellent infi
LUC Dvery good service from m.lalonde, i recommed
MARIO Mprice is high
ARNAUD TExcellent service! Très professionnel!’
DIANE TAmazing service and great price. Super convenient. Thank you
BLAIR FStaff was very polite, friendly and porfessional.
FLETCHER BWe received excellent, friendly and efficient service from Chris when we arrived (especially appreciated how quick the service experience as) The 10' truck was clean, topped up and ready to go for our move. When we brought it back, the return was equally fast and efficient, and we were refunded the mileage that was not used in the initial estimate, which was an unexpected surprise. The location was also convenient for our move in Chelsea. Would highly recommend this location when renting vehicles and/or equipment!
DENIS BGreat service.
PETER AFor your survey you should have a choice for the language English, French, other.
Gilles G | Overall ExperienceDolly was broken. It was the last one. Was charged for the trailer separately in stead of as a bundle costing me money
Robert rTrès bonne service
GUYLAIN NEn plus du pneu dégonflé, on dirait qu'un des freins de la remorque est collé ou que l'essieu à un problème, ce qui expliquerait pourquoi c'était si difficile d'aligner la remorque (elle traque mal) et ce même en avançant. Je vous suggère de la faire vérifier. L'instabilité de cette remorque la rend dangereuse.
MARIE-EVE BIt was all great.
NEEL SI had to come back after I loaded the truck it was missing oil and light came on
MATHIEU LThe only issue at this Gatineau location was the number of people in line to return or take trucks, etc. and only one person at the counter to deal with the large number of clients. Eventually, I understood that I could just drop-off the trailer and be gone, but there is no posted information, no signs telling you where to leave the equipment and what the process is. It was a sort of "hit or miss" situation. Eventually a young man came out and he was very nice and showed me where to leave the trailer and he examined it for damage (which is the crucial issue, right?) It was just a bit confusing and I wish there were signs to tell you what to do, especiall when there are a lot of clients on Friday, end of day. Not a huge problem, but several people were in the same situation and blocking the entrance, with hardly anyone there to direct the people returning equipment. Otherwise, I appreciate your website which is very useful to know which outlet has the equipment I was looking for, dimensions of the trailers, etc. I found an outlet on my way to my pick-up destination and was very pleased with being able to return it at another location close to my home, for a fair price. This was my second trailer rental and am very please with your services.
JACQUES LGreat client service!
JUAN MFriendly efficient service
JEFFREY JFrom the moment I walked in the door I was impressed!! The lady at the front desk was very friendly, very knowledgeable and on the ball! She was attending to 3 people at the same time!! How’s that for service!…#1 As for the lot attendants… fast, safe and friendly service!! I only rented a 12 foot trailer for 4 hours that day, but I can garantee you … it won’t be the last time I do business with them and I will not hesitate to recommend them every chance I get !
PHILIPPE Geverything went perfectly
LOUIS DVery smooth experience. Respectful and knowledgeable staff. Unit was clean, and size is s perfect for my needs.
Tammy I | First ImpressionsThe location was clean, well organized and was quick in getting our trailer hooked up and we were on our way quickly.
J-JEAN HThe service was impeccable and the equipment was up to the task I needed done. Fully satisfied.
BENOIT HAppreciate the help to hook and unhook the trailer
RICHARD AThe customer service was excellent. I had the wrong size truck booked and the representative helped me get the correct size. Very impressed.
Roger SThe service was incredibly friendliest and accommodating. The BEST service I have had this year from every business I interacted with
ABOUBAKAR MThis storage facility has friendly and helpful staff, secure storage units, and I would definitely recommend it to friends. Thank you!
Yao L | Overall ExperienceMerci à Chantal et toute l'équipe pour très bon service à la clientèle.
Yao L | Overall ExperienceJe n'ai pas aimé le service que j'ai reçu hier. Le monsieur qui m'a servi m'a mis très mal à l'aise. La première fois que j'étais venu dans votre magasin pour faire une réservation du camion de déménagement, votre collègue avait été très poli et gentil. Il était très professionnel. J'avais eu un excellent service. Mais hier, je venais le 29 juillet, je venais acheter les boîtes et me renseigner pour le Locker. J'aurai besoin du Locker du 1er août au 1er septembre. Il me dit qu'il ne me garanti pas que j'en aurai un. Il faut que je le prenne maintenant pour un mois. Alors que quand j'étais venu réservé votre collègue m'avait dit que les Lockers sont là. Je n'ai qu'à venir quand je voudrais et j'en aurai un. J'ai dû louer un Locker hier le 29 juillet alors que j'en aurai besoin seulement le 1er août au 1er septembre. En plus, il m'a posé trop de questions personnelles, juste pour louer un Locker dont je n'ai pas besoin actuellement. Il a scanner mon permis de conduire. Je lui ai dit que je n'étais pas à l'aise avec ça, mais il l'a quand même faire. Il a pris les informations de ma carte de crédit pour les garder dans le système, là encore je lui ai dit que je n'étais pas à l'aise avec ça, il m'a dit que c'est la procédure. Il m'a fait payer un cadenas qui coûtait plus cher en disant que la compagnie veut que tous les cadenas des Lockers soit pareils. Mais quand je suis allé voir le Locker qu'il m'a fait louer et payer de force, j'ai vu que plusieurs Lockers avaient des cadenas différents. Cette expérience m'a vraiment de plus !!! Je ne sais pas si votre politique exige tout ce qu'il a fait, mais c'est pas normal. Je ne sais pas comment mes informations personnelles vont être utilisées (carte de crédit et permis de conduire). Je crains qu'une personne mal intentionnés ne les utilise. Vous comprenez ?
BERTIN O | First ImpressionsJ'ai eu la chance de faire la location d'un camion, d'un entreprosage extérieur et un autre intérieur. Tout était parfait sans compter le merveilleux personnel. Chaque employé a traité mes demandes et ma situation avec précaution! Je suis vraiment impressionnée. Je vais refaire affaire avec cet établissement très prochainement. Merci, Caroline Richer-Huard
CAROLINE R | Overall ExperienceÀ part pour la réservation de uhall pour les camion
SHANA D | First ImpressionsMerci à Christian, Chantal et toute l'équipe.
Claude G | First ImpressionsExcellent service à l'accueil. Très courtois et gentil. Mais la personne à l'accueil était seule et il y avait beaucoup de monde et l'attente à été un peu longue. Nous avons perdu au moins 45 minutes avant de repartir,donc perte de temps dans notre journée de déménagement.
Pierre R | First ImpressionsWe went to a closest location, there were no truck we wanted. We were said to call the o tyrhvhjhgy service centre. We called , the agent he got booked a truck for us and told us the location and we went there, and there were hiu V. You
irrina r | First ImpressionsWe call the service centre to book a truck , the agent said it was booked , told us a location in Ottawa , we went there and there were no truck.
irrina r | First ImpressionsThe guy that helped us to check in was great, very helpful and patience.
Juan T | First ImpressionsWill helped me. He is truly professional and the other staff were great as well.
THEODOSIOS T | First ImpressionsRien de mal a dire toute etais bien
danny g | Overall ExperienceKeep on the good work
joann m | Overall ExperienceThe Jean Proulx location is well situated and offers very good customer service.
joann m | First ImpressionsThank you for all your help. Denis@artmode.com
Denis S | Overall ExperienceTrès satisfait du service, très bon service à la clientèle, et spécialement à la dame qui nous à dépannée dimanche pour nous trouver un endroit pour délivrer le camion.
yvon t | Overall ExperienceLa seule chose que nous aurions aimé de plus c’est d’avoir des bacs de déchets près des entrepôts. Si non, le service de la dame dimanche a Hull étaient très bien ! Merci
Carl M | First ImpressionsPerfect
chady M | Overall ExperienceAll good
LUIS F | Overall ExperienceGood customer service
kevin k | First ImpressionsExcellent service.
Gilles G | First ImpressionsVery grateful for the storage and very eu thank you
robert f | Overall ExperienceDiscounts for multiple services/package discount would make Uhaul top notch! I rented a truck, movers, two storage units and bought and morel than $100 worth of supplies. A discount would have been greatly appreciated! The young man working on Saturday February 17th at the Rue Jean- Proulx, Gatineau, Quebec, CA location is to be commended! I was there early in the afternoon and again late in the day. He delivered the same professional, polite, and helpful service both at the beginning and end of his shift. He was extremely helpful describing different storage options, taking me to the window, showing me photos, pointing to the monitor, while informing me of prices and the pros and the difference between each type of uniit. It would have been great if I could have used locks Id purchased from previous moves. I had to buy two new locks, when I already owned three.
Louise A | First ImpressionsExcellent service et rapide
COOP S | First ImpressionsCustomer service super and efficient .thx
Steve W | First ImpressionsYour front desk person that day was next level - friendly, knowledgeable, professional, composed, confident and definitely put customer first. My experience with your specific location was memorable!
Jean K | First ImpressionsContrat et documentation pour l’entreposage doivent être accessible en français. Ainsi que le lien pour ce sondage français ne fonctionne pas. Au Québec c’est la loi.
daniel H | First ImpressionsBeaucoup d'erreur a été fait dans la location de l'unité. On a du se rendre 3 fois sur place pour régler les problèmes. Ensuite passez beaucoup de temps au téléphone pour finaliser la transaction. Personnel très sympathique et voulais trouver des solutions. Probable que les problèmes venaient du système informatique
sophie m | First ImpressionsStaff was super friendly and helpful. Really quick and efficient as well.
Rebecca M | First Impressions