⭐⭐⭐⭐⭐ All the way! The staff here are always professional, friendly, and incredibly helpful. They know me by name now, which really shows the excellent customer service they provide. Every experience has been smooth, and they’re always willing to go the extra mile to help. I highly recommend this U-Haul location to anyone looking for great service!
MICHEL HCustomer Reviews for U-Haul De Hull-Déménagement Et Entreposage
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Thanks to Mr. Christian Lalonde.
amre DUn service excellent. Le véhicule est bien entretenu. Respect du contrat.
Celestin AHere is a simpler and more natural version: The wait time to speak with a cashier was too long, which affected my rating. Since this is the busy moving season in Canada, having a few more employees would have helped reduce the wait time. Or, even shorter: The wait to speak with a cashier was too long, which affected my rating. During Canada’s busy moving season, adding more staff would have improved the customer experience.
Kouadio OI requested a 20 truck but got a 15 instead, knowing I put my request many days before. Even with that change, I was charged for the same amount as the 20 truck. I booked some dolly and noone cared to mentioned they were not available until the day we were moving. Leaving stranded. Really disappointed
Folly TNothing to improve. Bilingual service. Friendly. Helpful. Excellent
Kirsten TI especially appreciated Christian who was direct with a client who was known at other Uhaul station for not eturning merchandise on time. That client is even banned from other Uhaul stations. Christian told him what impact it has on staff having to deal with angry customers who are impacted by that particular client's repeated disrespect for not respecting drop off times. Thank you Christian!! Good job!!
Angele CThe staff is friendly and helpful, but the fleet is straight out of the 1970s; and it rides and smells like it too! Get some new trucks, PLEASE! Nobody wants to be moving, and thinking about their last rites because your truck is shaking and braking on a downhill entry to the highway!
Jean-Claude MExcellent service
John HExcellent service again. Chris & Bilal handled my truck rental quickly, smoothly and friendly as always. Thanks gents.
Benjamin CExcellent service
NICOLAS BL’extérieur près des portes d’entrée n’ont jamais balayer depuis la fin de l’hiver
Michel D | Overall ExperienceEverything was smooth, from pick up to return. Will use again.
Marc PVraiment, le meilleur service que j'ai reçu! Très professionel tout en étant chaleureux et accommodant. Tout est bien organisé et bien expliqué, tant pour la location d'un camion que celle d'un espace d'entrepôt. Je recommande vivement cette succursale!
Marie-Claude Cwe deal with the manager. A1 service.
Stephane JGreat experience, used car hauler trailer for very long distance and it's work like a should. Only thing - trailer was damaged in multiply places and it's make me a bit scared, frame damage and same body details, but U-Haul worker told me it was inspected and maintenance and I can haul it. So I made 2500 km on it without any problems. Totally it's was good experience.
ANATOLIY VEverything went smoothly with my truck rental and ubox pick up. Christian and Bilal were great to deal with as always. Chantal was also very helpful with scheduling.
Benjamin CChris shld visit every Uhaul in the surrounding areas to show how to excel in customer service with a personal touch. Give that man a paid cruise of his choice. Uhaul has a gem on their hands...
KELCY CKeep up the good work! 😊
Nadine pLe seul gros problème c'est avec U Haul et pas avec Archipel Maison-Vivante car eux ils sont correct, mais le problème avec U Haul est que la communication primaire par défault est en ANGLAIS seulement. Le site de U Haul est en anglais seulement et aucune façon facile d'avoir la version française. Quand on appel chez UHaul par téléphone, c'est en anglais à leur numéro 1 800 468..... Au Québec c'est en français que ça se passe mais U Haul ne respecte pas du tout la facilité pour les francophones qui ne parlent pas en anglais. Pour cette raison, on évite de faire affaire avec U Haul, c'est seulement dans le cas qu'on a pas le choix qu'on va utiliser les services de U Haul. Je ne recommande pas à mon entourage d'utiliser les services de U Haul.
Mario BSo far it was good service
alain tVerry good service 👍
ANDRE RChristian did a fantastic job helping me with the paper work and setting the trailer...well done!
Patrick HGive your location manager a raise, and treat him to a vacation. Someplace tropical...
KELCY Cthere was an slowness outage at uHaul system on that day which caused delay of picking up the truck but it's good in general as always
sung bVery friendly Efficient Great guy
Patrice NTotally satisfied.
THOMPSON AExtremely Expensive, Unreasonable prices, bad customer service... Extremely bad experience...
BASSIM BVery good storage unit, staff was helpful and professional
Nikola BChantal was excellent, curtious and knowledgeable asa well as the person who received the van when I returned it at around 3pm. Thanks U-Haul.
Mike RMore staff in front
GAETAN LThe hit installation that was done on my car at 266 Rue St Louis broke my tail light last Friday (May 22) and the tech and manager tried to lie that they did not do it but clearly they did because the pieces are even in the trunk area.
John ROn m’avait conseillé d’acheter des km supplémentaires lors de la réservation car ce serait moins chers que devoir les payer après et que les km excédentaires que j’achetais me seraient remboursés lors du retour du camion si non utilisés. Malheureusement quand j’ai retourné le camion à Gatineau, on m’a dit qu’on ne pouvait pas me rembourser ces km de trop que j’avais acheté.
OLIVIER D2 tires were in bad shape .very worn out
Jacques PRemove all the add-ons in the online booking process. It takes way more time to refuse / delete all those items than it does to select the unit and book it. And particularly, some of them were included by default (reverse-option billing), not left open for me to accept or refuse. That's wrong.
Peter JI want to rate the UHaul agent for this rental at 6 out of 5! He was very good, very clear and efficient! I rated the location 4 out of 5 because of some issues during my last rental with the agent at that moment who I would rate very low. The rental location itself has been very good. Thanks
STEVE HFive ⭐️ all around. Staff is great and professional. Service is the best.
MICHEL HBon service. Simple et efficace.
Andre LThanks Christian, Charlie and Amadou for the great customer service. Everything went well with my truck rental.
Benjamin CEverything was good experience..
Darcy HExcellent service!
PAVOL SExcellent service. Le seul commentaire serait d'etre en mesure de changer la langue en FRANCAIS meme si mon logiciel d'exploitation est anglais.
ANDRE LMy experience with U-Haul was exceptional from beginning to end. The entire process was smooth, professional, and truly five-star. The staff were incredibly friendly, helpful, and knowledgeable, and they went above and beyond to make everything easy and stress-free.
MICHEL HGreat service again today. Christian helped me with a DC and DB. Professional, friendly and efficient.
Benjamin CTrès bon service client très respectueux très patient .
DADA EProper maintenance on the trucks would be nice. I had to slam the drivers door to close it. The door needs to be adjusted, you could hear the wind the whole trip.
victor dLe véhicule etait en mauvais état. Des problèmes de direction, des freins qui sautent, une roues qui fait du bruit. Nous étions inquiets tout le long du trajet. Nous n'étions pas en confiance que nous pourrions arriver sans que le camion brise en chemin. Très décevant
melanie lBilal and Christian were excellent. Thanks again and see you soon.
Benjamin CSuper service courtois et efficace.
Pierre GImpeccable service as always!
Philippe GVer friendly and helpful manager.
MICHAEL KEverything, was nice, but only one issue for me. The trailer that I rented to move my product to the storage was charged to me. Don’t understand. I would you like to have a free trailer to move my things in the warehouse thank you.
Paul S | First ImpressionsBonjour, Je n’étais pas au courant de cette promotion mais merci pour cette initiative. Service excellent
DANIEL S | First ImpressionsVraiment super
Michel D | First ImpressionsA first for myself. Great discovery! I was impress by the unloading dock protected from the weather and with direct access to the lockers.
Jocelyn T | First ImpressionsFor your survey you should have a choice for the language English, French, other.
Gilles G | Overall ExperienceVery smooth experience. Respectful and knowledgeable staff. Unit was clean, and size is s perfect for my needs.
Tammy I | First ImpressionsThis storage facility has friendly and helpful staff, secure storage units, and I would definitely recommend it to friends. Thank you!
Yao L | Overall ExperienceMerci à Chantal et toute l'équipe pour très bon service à la clientèle.
Yao L | Overall ExperienceJe n'ai pas aimé le service que j'ai reçu hier. Le monsieur qui m'a servi m'a mis très mal à l'aise. La première fois que j'étais venu dans votre magasin pour faire une réservation du camion de déménagement, votre collègue avait été très poli et gentil. Il était très professionnel. J'avais eu un excellent service. Mais hier, je venais le 29 juillet, je venais acheter les boîtes et me renseigner pour le Locker. J'aurai besoin du Locker du 1er août au 1er septembre. Il me dit qu'il ne me garanti pas que j'en aurai un. Il faut que je le prenne maintenant pour un mois. Alors que quand j'étais venu réservé votre collègue m'avait dit que les Lockers sont là. Je n'ai qu'à venir quand je voudrais et j'en aurai un. J'ai dû louer un Locker hier le 29 juillet alors que j'en aurai besoin seulement le 1er août au 1er septembre. En plus, il m'a posé trop de questions personnelles, juste pour louer un Locker dont je n'ai pas besoin actuellement. Il a scanner mon permis de conduire. Je lui ai dit que je n'étais pas à l'aise avec ça, mais il l'a quand même faire. Il a pris les informations de ma carte de crédit pour les garder dans le système, là encore je lui ai dit que je n'étais pas à l'aise avec ça, il m'a dit que c'est la procédure. Il m'a fait payer un cadenas qui coûtait plus cher en disant que la compagnie veut que tous les cadenas des Lockers soit pareils. Mais quand je suis allé voir le Locker qu'il m'a fait louer et payer de force, j'ai vu que plusieurs Lockers avaient des cadenas différents. Cette expérience m'a vraiment de plus !!! Je ne sais pas si votre politique exige tout ce qu'il a fait, mais c'est pas normal. Je ne sais pas comment mes informations personnelles vont être utilisées (carte de crédit et permis de conduire). Je crains qu'une personne mal intentionnés ne les utilise. Vous comprenez ?
BERTIN O | First ImpressionsJ'ai eu la chance de faire la location d'un camion, d'un entreprosage extérieur et un autre intérieur. Tout était parfait sans compter le merveilleux personnel. Chaque employé a traité mes demandes et ma situation avec précaution! Je suis vraiment impressionnée. Je vais refaire affaire avec cet établissement très prochainement. Merci, Caroline Richer-Huard
CAROLINE R | Overall ExperienceÀ part pour la réservation de uhall pour les camion
SHANA D | First ImpressionsMerci à Christian, Chantal et toute l'équipe.
Claude G | First ImpressionsExcellent service à l'accueil. Très courtois et gentil. Mais la personne à l'accueil était seule et il y avait beaucoup de monde et l'attente à été un peu longue. Nous avons perdu au moins 45 minutes avant de repartir,donc perte de temps dans notre journée de déménagement.
Pierre R | First ImpressionsWe went to a closest location, there were no truck we wanted. We were said to call the o tyrhvhjhgy service centre. We called , the agent he got booked a truck for us and told us the location and we went there, and there were hiu V. You
irrina r | First ImpressionsWe call the service centre to book a truck , the agent said it was booked , told us a location in Ottawa , we went there and there were no truck.
irrina r | First ImpressionsThe guy that helped us to check in was great, very helpful and patience.
Juan T | First ImpressionsWill helped me. He is truly professional and the other staff were great as well.
THEODOSIOS T | First ImpressionsRien de mal a dire toute etais bien
danny g | Overall ExperienceKeep on the good work
joann m | Overall ExperienceThe Jean Proulx location is well situated and offers very good customer service.
joann m | First ImpressionsThank you for all your help. Denis@artmode.com
Denis S | Overall ExperienceTrès satisfait du service, très bon service à la clientèle, et spécialement à la dame qui nous à dépannée dimanche pour nous trouver un endroit pour délivrer le camion.
yvon t | Overall ExperienceLa seule chose que nous aurions aimé de plus c’est d’avoir des bacs de déchets près des entrepôts. Si non, le service de la dame dimanche a Hull étaient très bien ! Merci
Carl M | First ImpressionsPerfect
chady M | Overall ExperienceAll good
LUIS F | Overall ExperienceGood customer service
kevin k | First ImpressionsExcellent service.
Gilles G | First ImpressionsVery grateful for the storage and very eu thank you
robert f | Overall ExperienceDiscounts for multiple services/package discount would make Uhaul top notch! I rented a truck, movers, two storage units and bought and morel than $100 worth of supplies. A discount would have been greatly appreciated! The young man working on Saturday February 17th at the Rue Jean- Proulx, Gatineau, Quebec, CA location is to be commended! I was there early in the afternoon and again late in the day. He delivered the same professional, polite, and helpful service both at the beginning and end of his shift. He was extremely helpful describing different storage options, taking me to the window, showing me photos, pointing to the monitor, while informing me of prices and the pros and the difference between each type of uniit. It would have been great if I could have used locks Id purchased from previous moves. I had to buy two new locks, when I already owned three.
Louise A | First ImpressionsExcellent service et rapide
COOP S | First ImpressionsCustomer service super and efficient .thx
Steve W | First ImpressionsYour front desk person that day was next level - friendly, knowledgeable, professional, composed, confident and definitely put customer first. My experience with your specific location was memorable!
Jean K | First ImpressionsContrat et documentation pour l’entreposage doivent être accessible en français. Ainsi que le lien pour ce sondage français ne fonctionne pas. Au Québec c’est la loi.
daniel H | First ImpressionsBeaucoup d'erreur a été fait dans la location de l'unité. On a du se rendre 3 fois sur place pour régler les problèmes. Ensuite passez beaucoup de temps au téléphone pour finaliser la transaction. Personnel très sympathique et voulais trouver des solutions. Probable que les problèmes venaient du système informatique
sophie m | First ImpressionsStaff was super friendly and helpful. Really quick and efficient as well.
Rebecca M | First Impressions