Super service courtois et efficace.
Pierre GCustomer Reviews for U-Haul De Hull-Déménagement Et Entreposage
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Impeccable service as always!
Philippe GVer friendly and helpful manager.
MICHAEL KVery friendly personal and professional.
Michel LThe staff were very friendly - the possible leak at the front of the truck box was mentioned and they were going to look into solutions to it. Thanks for everything!
Geraldine MNot the location I booked a month and a half ago which is frustrating to say the least. But it worked out.
MICHAEL HLe jeune qui a fait la reception du camion a été très courtois, il a répondu a mes inquietudes avec exactitude.
JOSE AEverything was perfect
DANIELLE GVehicle had transmission problems not changing gears caused running on first gear for long distances. When i informed they didn't seem to care
PATRICK AThe location is great, the people are amazing, and the service was excellent.
LEE GVery nice location, pleasant and people at this locations are exceptionnel, very friendly. Thank you Christian Lalonde manager Only problem was my réservation, was done on march 28 2026 and the Day before They (our head office mirija) called to cancelled réservation , no very happy.
GILLES MThe canadian guy who served me ath the counter was very cold and isn’t friendly, the others crews are nice .
Abdelaziz HSystème défaillant et médiocre j’ai essayé de réserver par l’application pendant 4h et au final j’ai laissé tomber et j’ai perdu 50$ dans le vider sans utiliser le camion ni rien soit disant des frais d’assurance et garantie service nul et médiocre
MAHAMAT Nthe staff is very efficient and friendly!
LUC RNo negative comments as everything was perfect.
ALAIN BThe lady that helped me was very friendly and professional, she provided a superior customer service experience,
LAMINE AI was 2 kilometers over the 150 and so paid an additional amount. Are you kidding me? Otherwise the service especially good and vehicle was excellent. Thank you. I just don’t like a quick cash grab. I rent storage and vehicles. Show me you care. If I wanted a repeat customer in my business I never nickle and dimensions. I even left more gas than I was required to do.
JAMES REverything, was nice, but only one issue for me. The trailer that I rented to move my product to the storage was charged to me. Don’t understand. I would you like to have a free trailer to move my things in the warehouse thank you.
Paul S | First ImpressionsWe where welcome on arrival to drop our rental
Pierre cVery good service! Thank you U-HAUL
GISELE Fvery easy process, friendly staff
jason gExcellent service
Yacouba CI booked a 5x8 closed trailer and pre-purchases some items (boxes and furniture blankets), received a reservation confirmation and a few hours before picking it up I got a call that they could not provide it but had a larger trailer they could provide at a different location. My problem is that they told me I had to go to the first location to pick up the materials then drive to the second to pick up the trailer, why could the whole thing not have been done at the new location? It wasted my time having to drive around which is not great. No problem with the trailer just the inconvenience u-haul made me go through
Augusto DService is super good each time i go there
OLIVIER BAwesome service !
Daniel SALL GOOD
MILAN RBonjour, Je n’étais pas au courant de cette promotion mais merci pour cette initiative. Service excellent
DANIEL S | First ImpressionsVraiment super
Michel D | First ImpressionsExcellent Customer service and good expériences.
TADENS MGood fast service and reliable
DEVIT NGreat service by the young man, and always nice to see Angel. Thank you.
BENJAMIN C⭐️⭐️⭐️⭐️⭐️ all the way!! Keep up the excellent work!!!
MICHEL HGive the young lady that I delt with at Jean Proulx in Hull a pay increase, she is a big plus to your business..
Darcy HVery friendly and professional experience. All our needs were taking care and they were able to accommodate us on a last minute change.
JEAN BAll was good with the trailer, because of the location of the ratchet on the trailer and being witer, they were kind of stiff to work with but was still in acceptable working condition. A bit of lubrication mite help. But over all very stable trailer.
DANIEL FStaff were helpful and pricing was great.
SEAN PSuper good service
BENOIT VThe trailer had burnt out lights. The cleanliness was average. The staff was very courteous.
NORMAND TThe customer service was Amazing and supportive! This was my first time renting a Van and renting an indoor storage unit: The representatives made me feel assured and safe. Thank you for your service
NICOLETTE CThe lady is incredible!
DAVID MA first for myself. Great discovery! I was impress by the unloading dock protected from the weather and with direct access to the lockers.
Jocelyn T | First Impressions5 stars all the way. Keep up the good service.l!! ⭐️ ⭐️ ⭐️ ⭐️ ⭐️
MICHEL HGreat service; quick and efficient. Rental was in good condition.
JOCELYN TCan't think of anything you ain't already doing.
FRANK OGreat location. Friendly staff. Equipment is available and works. Always a great experience. Thank you.
EDWARD BJ’ai demandé ce sondage en français… et je le reçoit en englais… une autre faute de service de base. 3 ou 4 jours avant Laprise en charge on me contacte en avisant qu’il n’y a pas de camion 10’ dispo… on m’offre des options alternatives mais 100% du tracas est sur moi, votre client. Suite au changement je me suis présenté à la mauvaise agence, c’était mon erreur... mais le service client à l’agence Gstineau - succursale rue St-Louis était horrible ! Le comportement des employées employées était niveau “court de la polyvalente” …. et que dire de l’attente… 5 clients devant moi et plus d’une heure! 4/10 pour votre CXi …. Place à amélioration !
Denis PThe two employees on site did a terrific job and were very helpful; even though there were so many trucks and clients.
LOUISE LEasy, fast, friendly.
VERNON GCHANTAL was suoerior!
DENNIS QExcellent service! Rapide et efficace :)
DANIEL SPower steering wasnt working so that made it abit harder to use the truck but stiill went very well. At the dropoff the employee was exceptionnal. Kind, helpfull and professionnal. At the pick up everyone was cool too. Thanks
GERMAIN LKeep up the excellent work!!
MICHEL HFor your survey you should have a choice for the language English, French, other.
Gilles G | Overall ExperienceVery smooth experience. Respectful and knowledgeable staff. Unit was clean, and size is s perfect for my needs.
Tammy I | First ImpressionsThis storage facility has friendly and helpful staff, secure storage units, and I would definitely recommend it to friends. Thank you!
Yao L | Overall ExperienceMerci à Chantal et toute l'équipe pour très bon service à la clientèle.
Yao L | Overall ExperienceJe n'ai pas aimé le service que j'ai reçu hier. Le monsieur qui m'a servi m'a mis très mal à l'aise. La première fois que j'étais venu dans votre magasin pour faire une réservation du camion de déménagement, votre collègue avait été très poli et gentil. Il était très professionnel. J'avais eu un excellent service. Mais hier, je venais le 29 juillet, je venais acheter les boîtes et me renseigner pour le Locker. J'aurai besoin du Locker du 1er août au 1er septembre. Il me dit qu'il ne me garanti pas que j'en aurai un. Il faut que je le prenne maintenant pour un mois. Alors que quand j'étais venu réservé votre collègue m'avait dit que les Lockers sont là. Je n'ai qu'à venir quand je voudrais et j'en aurai un. J'ai dû louer un Locker hier le 29 juillet alors que j'en aurai besoin seulement le 1er août au 1er septembre. En plus, il m'a posé trop de questions personnelles, juste pour louer un Locker dont je n'ai pas besoin actuellement. Il a scanner mon permis de conduire. Je lui ai dit que je n'étais pas à l'aise avec ça, mais il l'a quand même faire. Il a pris les informations de ma carte de crédit pour les garder dans le système, là encore je lui ai dit que je n'étais pas à l'aise avec ça, il m'a dit que c'est la procédure. Il m'a fait payer un cadenas qui coûtait plus cher en disant que la compagnie veut que tous les cadenas des Lockers soit pareils. Mais quand je suis allé voir le Locker qu'il m'a fait louer et payer de force, j'ai vu que plusieurs Lockers avaient des cadenas différents. Cette expérience m'a vraiment de plus !!! Je ne sais pas si votre politique exige tout ce qu'il a fait, mais c'est pas normal. Je ne sais pas comment mes informations personnelles vont être utilisées (carte de crédit et permis de conduire). Je crains qu'une personne mal intentionnés ne les utilise. Vous comprenez ?
BERTIN O | First ImpressionsJ'ai eu la chance de faire la location d'un camion, d'un entreprosage extérieur et un autre intérieur. Tout était parfait sans compter le merveilleux personnel. Chaque employé a traité mes demandes et ma situation avec précaution! Je suis vraiment impressionnée. Je vais refaire affaire avec cet établissement très prochainement. Merci, Caroline Richer-Huard
CAROLINE R | Overall ExperienceÀ part pour la réservation de uhall pour les camion
SHANA D | First ImpressionsMerci à Christian, Chantal et toute l'équipe.
Claude G | First ImpressionsExcellent service à l'accueil. Très courtois et gentil. Mais la personne à l'accueil était seule et il y avait beaucoup de monde et l'attente à été un peu longue. Nous avons perdu au moins 45 minutes avant de repartir,donc perte de temps dans notre journée de déménagement.
Pierre R | First ImpressionsWe went to a closest location, there were no truck we wanted. We were said to call the o tyrhvhjhgy service centre. We called , the agent he got booked a truck for us and told us the location and we went there, and there were hiu V. You
irrina r | First ImpressionsWe call the service centre to book a truck , the agent said it was booked , told us a location in Ottawa , we went there and there were no truck.
irrina r | First ImpressionsThe guy that helped us to check in was great, very helpful and patience.
Juan T | First ImpressionsWill helped me. He is truly professional and the other staff were great as well.
THEODOSIOS T | First ImpressionsRien de mal a dire toute etais bien
danny g | Overall ExperienceKeep on the good work
joann m | Overall ExperienceThe Jean Proulx location is well situated and offers very good customer service.
joann m | First ImpressionsThank you for all your help. Denis@artmode.com
Denis S | Overall ExperienceTrès satisfait du service, très bon service à la clientèle, et spécialement à la dame qui nous à dépannée dimanche pour nous trouver un endroit pour délivrer le camion.
yvon t | Overall ExperienceLa seule chose que nous aurions aimé de plus c’est d’avoir des bacs de déchets près des entrepôts. Si non, le service de la dame dimanche a Hull étaient très bien ! Merci
Carl M | First ImpressionsPerfect
chady M | Overall ExperienceAll good
LUIS F | Overall ExperienceGood customer service
kevin k | First ImpressionsExcellent service.
Gilles G | First ImpressionsVery grateful for the storage and very eu thank you
robert f | Overall ExperienceDiscounts for multiple services/package discount would make Uhaul top notch! I rented a truck, movers, two storage units and bought and morel than $100 worth of supplies. A discount would have been greatly appreciated! The young man working on Saturday February 17th at the Rue Jean- Proulx, Gatineau, Quebec, CA location is to be commended! I was there early in the afternoon and again late in the day. He delivered the same professional, polite, and helpful service both at the beginning and end of his shift. He was extremely helpful describing different storage options, taking me to the window, showing me photos, pointing to the monitor, while informing me of prices and the pros and the difference between each type of uniit. It would have been great if I could have used locks Id purchased from previous moves. I had to buy two new locks, when I already owned three.
Louise A | First ImpressionsExcellent service et rapide
COOP S | First ImpressionsCustomer service super and efficient .thx
Steve W | First ImpressionsYour front desk person that day was next level - friendly, knowledgeable, professional, composed, confident and definitely put customer first. My experience with your specific location was memorable!
Jean K | First ImpressionsContrat et documentation pour l’entreposage doivent être accessible en français. Ainsi que le lien pour ce sondage français ne fonctionne pas. Au Québec c’est la loi.
daniel H | First ImpressionsBeaucoup d'erreur a été fait dans la location de l'unité. On a du se rendre 3 fois sur place pour régler les problèmes. Ensuite passez beaucoup de temps au téléphone pour finaliser la transaction. Personnel très sympathique et voulais trouver des solutions. Probable que les problèmes venaient du système informatique
sophie m | First ImpressionsStaff was super friendly and helpful. Really quick and efficient as well.
Rebecca M | First Impressions