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JEAN-MICHEL F | First ImpressionsCustomer Reviews for U-Haul de Saint-Léonard - déménagement et entreposage
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Toi extensive
chi v | Overall ExperienceI've sent the following email to the manager, however no response. I'd like a regional manager to contact me. Hi Yandary, I’m reaching out regarding my storage unit 2132 at Saint-Leaonard which I’ve maintained and paid for over the last 5 years, totaling over $10,000 CAD. Upon clearing the unit this week, I discovered it was contaminated with mice feces throughout. Many of my stored items — including family memorabilia, clothing, and electronics — had to be disposed of due to contamination. This wasn’t just disappointing; it was deeply upsetting given the sentimental value and cost involved. I rented this unit under the assumption that basic hygiene and pest control would be maintained. What I encountered was unacceptable. I’m requesting that U-Haul take responsibility for the lack of proper facility maintenance and issue a partial refund to reflect the damages and negligence. Please escalate this to the appropriate department and get back to me as soon as possible. Thank you, Jonathan
Jonathan V | Overall ExperienceMalgré plusieurs échanges avec la personne en charge de l'établissement, vous m'avez chargé le prix d'un 10x15 (150pied carré)pour une unité qui en fait +/- 9x12 avec un coin pris par une colonne. Même si les dimensions se veulent approximatives, elles sont plus proches d'un 10x10. La seule résolution proposée était de redéménager tout mon matériel dans une unité plus petite ce qui était évidemment trop coûteux en temps et en argent.
Katherine R | Overall ExperienceJ'ai été très satisfait durant tout le temps que j'ai fait affaire avec vous. Merci.
Limoges C | Overall ExperienceThe only issue that I had was with the loading dock. For my situation waiting after others at the dock sometimes took too long .I réalize that it’s not for everyone but for me it was important ,other than that I was very satisfied with the rest. Thank you.
Mario f | Overall ExperienceTrès mauvaises expériences On m’a oublier à prendre des assurance et ya des frais casher sur la facture je recommande aux clients de bien lire leurs contrant et de réclamer avant d être près aux piège comme moi
ABDELMADJID BGood clients services Good price Continue like that
MARIO LFriendly and courteous staff
HAMDI BGood service 😊
BERNARDO PThank you !
Katherine C | First ImpressionsGood service
Ham-Gerdil LTout etais parfait
MICHEL TLe personnel sont patient respectueux et professionnel et gentille..
CASIMIR M | Overall ExperienceTrès bon service avec Rafael, seraphina et Marie.
Amoros-Ampere N | First ImpressionsLots of mice, lots of mouse droppings and wood chips as well as a leaking pipe!
Stephane L | Overall ExperienceDue to the road conditions, the exterior mirrors were dangerously dirty. I had to clean them with handfuls of snow. Otherwise vehicle & service were ok. On an aside, we reserved the vehicle on line the day before, we had a screenshot of the reservation, we did not receive an e-mail confirmation so fortunately we could still obtain a truck on the day of the move. The system had no record of our request.
William GGreat staff, very helpful. clean washrooms.
Frank F | Overall ExperienceContinuer le bon service professionnel.
MARTIN DI am pleased that U-Haul considers me a valued customer. I have many thanks to the sales rep who went the extra yard to facilitate my needs. Thank you and I look forward to utilizing your services in the future.
CHARLES Hperfect!
nabeel i | Overall ExperienceNothing
VINCENT BVery nice service ! Really satisfied. S. Renaud
STEPHANE RI found the rate for a day expensive when i rent for 4 days.
WINCHELL M | First ImpressionsEntrepôts infesté de vermine!!!
DIANE B | First ImpressionsLe camion était propre et le personnel sur place est super
CLAUDE CTrucks with km speedometer would be appreciated.
bernard cVery good service.
STEPHANE RWas a great space sad to let it go but was no longer needed…! Thx for everything
Cono V | Overall ExperienceHad difficulty with your geo-location for afterhour return. Tried several times with no success. Otherwise everything went perfectly. Thank you and thank your fine personnel
Liborio DThe are rats or mice that got into my stuff and then pooped all over my stuff. They did nothing to help me. And it’s not like I was storing my stuff for free, I was paying for this. They did nothing to compensate for this. I would n it recommend this to anyone. The staff are not helpful at all.
Dadra D | Overall ExperienceEverything I needed
jean f | Overall ExperienceThe Doors off wharehouse are no good, no ramp for the dock
Steeve S | First ImpressionsOn m'offre un lien pour faire l'évaluation en Français mais LES DEUX liens mènent au sondage en Anglais, ce qui vous fait perdre une étoile au final.
MARGUERITE R | Overall ExperienceWas supposed to pickup the truck, After I went through the all verification process (including a second reference name), there was NO KEYS in the box. Took me 2 hours on the phone, to finally find out there was no keys in all the boxes And Uhaul is charging me for the rental, on top of it And I have to call again to resolve that!
Wack DLa personne qui m'a recu pour me louer le vehicule etait res irrespectueuse.
BORIS PS/O
BRAHIM MToujours un service A1
PIERRE JThe lady who serves me the last time was so rude to us. We return the car later than expected but we did notify the customer service who update our reservation accordingly. As soon as we park the truck, she knocked so hard at the window (She could have harmed herself) to scare us, then ask us to give her the key. I found it so rude.
SONIA BPlease let know the gentleman who was at the desk on Saturday August 31st at 5 pm, a man with a beard to have a better attitude when he answers questions, was arrogant and inpatient
Carlos EI am a regular customer at this U-Haul and I recently rented a panel truck with them so, it went well and I want to add their rates are affordable compared to others. Very pleased.
Mario fExcellent service from Raphael
FANNY PThey have to do Car condition check brfore pick-up
NASSIM LThe return process by internet is painfull. I've tried more than 10 times to upload the photo of the odometer and finally cant finish it. I try it in my browser as explained in the sheet or in the app, I received a message from the app that the image is not well compressed. Overall, i'm very satisfied with the Rental and your team. Thanks
Olivier GThank you for providing a well-managed storage facility.
Tony M | Overall ExperienceTrès difficile et long de remettre le camion après les heures d’ouverture. La version française ne fonctionne pas. Nous avons perdu plus de 45 min à essayer et réessayer jusqu’à ce qu’on le fasse en anglais. Faudrait aviser les gens. Ensuite la consommation est assez surprennante. 25$ de gaz pour 23km de parcourus… c’est rire des gens de dire que le plein a été fait avant nous.
LOUIS-CHARLES BStaff is always kind and helpful and the services meet my needs perfectly
Jocelyne CAmazing customer service, thank you!
Erik DEverything is fine
patricia aGood service
SALAH JThe service was great. The place was clean. We got in the wrong truck but one of the employees took the time to come out and tell us.
Geraldine TAccueil excellent, service excellent, et clôture excellente
Charaf AToday I got a call from U-Haul. And the woman was harassing me, because on my last review I summited "I wasn't happy with the service, because nobody spoke English and my documentation wasn't in English"
Pasquale PGood customer service
Jaime RI never give 5 stars but I would very close.
Onofrio LExcellent from the start to the end ! Friendly staff made the transaction simple and quickly. This is by far the best Uhaul office compared to the others.
Giuseppe FKeep up the great customer service
Vassilios VExcellent service and smooth pickup and return of truck.
Robert MEverything was perfect.
Raymond BGrande gentillesse du personnel pour le départ et le retour du camion
Pierre JVery different from other U-Hauls, which are far less well-maintained. It is a beautiful establishment, complete with excellent staff. The only thing is the cleaning product. Strong. The things I transported and myself smelled of the chemical for 36 hours after handing over the truck. Maybe check.
Nicola BJe comprenais à peine l’un des agents. On a convenu 50km au départ, mais à charge 31, donc surcharge au retour, plus les frais de 20$ qu’il n’avait pas mentionné alors que c’était officiel puisque le bureau fermait 15 mins après mon depart
brian pIls ont été très sympathique à la succursale
fedjaniedaphnee DKeep it up!
Martin RMerci pour votre gentillesse surtout. Vous êtes bien formé.
edwige sThank you
Anis Z | First ImpressionsIt wasn’t lit but it was a small inconvenience.
Jamaal M | Overall ExperienceVery please every one but specially Micheline the manager she did everything in a power so I don't loose my storage, unfortunate I was in bad situation for payement. just let her know her jester did not go one notice thank you.
joselito j | Overall ExperienceMerci
lynda f | Overall ExperienceUhaul customer service isn't there to help when you need it. It is not there to find solutions for them customer, just simply apply company policies. It's like talking to an automated program not a human.
giancarmine d | Overall ExperienceHighly satisfied. Easy and very comfortable access. Conveniently located and very well maintained. Very helpful and knowledgeable staff. I would highly recommend. It was a great experience.
johnny r | Overall ExperienceThe office manager, Micheline is excellent and very helpful! Knows how to advise clients.
connie c | Overall ExperienceI paid 250.00 plus 60.00 in gas . Not what I had expected. Apparently I was charged for 2 days and then the price per mileage was insane then 32.00 for insurance which was not negotiated in first place. I doubt I’ll use your service next month
Jamaal M | First ImpressionsExactly what I needed. Thank you.
johnny r | First ImpressionsMicheline et sont staff sont les meilleurs, respectueux et toujours présent lorsqu’on a une question.
HUSSEIN S | Overall ExperienceThe space is not well lit no lights. But all in all ok
carmelo t | Overall ExperienceExcellent service
Marco C | Overall ExperienceTres satisfait du service et professionalisme de Micheline Merci
surplus m | First ImpressionsPersonel incompetant et ne save pas comment calculer une facture j,ai du manifester
francois b | First ImpressionsPersonnel amical et sympathique
yvon p | First ImpressionsJe suis remercie de votre sécurité.
mauro u | Overall ExperienceMerci pour l’équipe très apprécie le service soit le comptoir ou personnel dans l’entrepôt.
brahim a | Overall Experience## HELLO ! MERCI À TOUTE L'EKIP TURBO POUR SERVICE, ACCOMMODATION & MM SYMPATHIE .. SALUTATION CORDIALE DAN LA CONTINUITÉ .. 🍎🍎🍎
CLAUDE P | Overall ExperienceCockroaches and mice everywhere
stephane d | Overall ExperienceI dealt with Micheline the u haul on the metropolitan . She took care of me jun 2022 I was desperate to find a storage space during high peek moving season She reassured me she would find me a room and she did . She as took the time to help me with a disagreements I have with U-haul for charging me a full month when I moved out . I purchased a new condo and only found out 2 weeks prior to the moving date Oct 15th and u-haul locked me in until Nov 11th I feel it was injust and Micheline reassured me once again she would help me Micheline is an excellent employee that is very empathetic and serviced me with class
sandrina a | Overall ExperienceMadame Beauregard était excellente. Au début l’éclairage n’était pas adéquat. Il s’éteignait au bout d’une demi heure dans le corridor, ce qui fait qu’on ne pouvait pas voir ce qu’on voulait entreposer ou retirer. Je crois que la durée d’éclairage s’est améliorée dernièrement. J’ai toujours été incapable d’ouvrir le cadenas. Il fallait que je sois accompagnée d’un homme pour l’ouvrir.Aussi, je ne me sentais pas en sécurité dans les longs corridors. Il faudrait quelque chose pour bien indiquer qu’il y a des caméras et que les corridors sont surveillés.
rosedany e | Overall ExperienceÉquipe formidable, accueil chaleureux et service impeccable! L’endroit est facilement accessible et très propre Je vous recommanderai sans hésiter Merci !!
LYDIA K | Overall ExperienceJ’aimerais bien mentionné que les 15 ans passés chez Uaul fut une très belle expérience une mention spéciale pour Micheline Beauregard qui a su livrer les services d’une façon excellente et l homme à tout faire (Eric) qui était toujours là pour moi, Merci pour ce beaux 15 ans
LUC S | Overall ExperienceJ'ai utilisé les entrepôts U HALL, de St Léonard,récemment et je suis très satisfaite ! L'endroit est très propre et les employés très efficaces et sympathiques ! Je le recommande fortement ! Merci beaucoup ! Martine Brabant
martine b | Overall ExperienceMicheline the manager and her team were flawless. Impeccable from start to finish. It was my first storage experience and they made it incredible.
Karl B | Overall ExperienceJ'ai été bien reçu le jour de l'ouverture avec vous qui était une Mme accueillante et courtoi. Elle m'avait tellement fait rire cet jour, en gros j'ai aimé faire affaire avec vous pareillement. Donc je recommanderai bien sûre cette compagnie à celui qui voudrait se procurer un entrepôt. Merci de m'avoir servi et à la prochaine si plaît à Dieu.
Catherine C | Overall ExperienceGérante super gentille et professionnels
sylvain l | Overall ExperienceI would have rated my experience higher as the general facilities outside my storage unit were clean and access was easy. The problem was INSIDE my storage unit WHERE I DISCOVER A DEAD, DRIED-UP MOUSE AND MOUSE DROPPINGS EVERYWHERE! ...AND I had to sweep it up in order to hand over the storage unit clean. Leaves a bitter taste in my mouth. Paolo
paolo r | Overall ExperienceWhen I moved out. There was lots of mice excrements on all my belonging and boxes chewed though. It even smelled of the urine. I even found a dead mouse.
lara S | Overall ExperienceJuste le problème avec les rongeurs (souris)
bertho f | Overall ExperienceMicheline est incroyablement efficace, patiente, organisée, structurée et facile à comprendre. Merci Micheline!!!
Karl B | First ImpressionsI was take care by Micheline the métropolitain branch in montreal qc She helped with a storage space she went above and beyond to help We need more employees like her
sandrina a | First ImpressionsMerci à Micheline et à son équipe pour les très bons services que j'ai reçus au fil des années. Cela fait près de 16 ans que j'avais un entrepôt chez U-Haul à Saint-Léonard
TEVA C | Overall ExperienceGreat overall service and friendly staff!
Iannizzi N | First Impressionstres bon service avec micheline
remi l | Overall ExperienceExcellent service
Antonio R | First ImpressionsMice invasion damaged my belongings and I ended up throwing most of them along with cleaning them still today as I am writing this review. The very reason why I rented out a storage was because I was away and wanted to avoid repurchasing new stuffs once I came back but looks like I need to buy replacements after all, what a waste. The online payment system always crashes so it is really unreliable. Also there was a rent increase which I was not informed of.
Tamar V | Overall ExperienceBelle accueil et belle équipe. Merci pour tout
CHANTAL Z | Overall ExperienceNous avons reçu un service extrêmement professionnel et courtois de la part de Madame Micheline Beauregard à l'établissement d'entreposage de Saint-Léonard à Montréal (QC). Anand Sonone et Marcelle Bozoc
Anand S | Online Move InJ'ai loué l'entrepôt un 16 du mois et j'ai été surpris de devoir payer le 15 du mois. Heureusement que j'ai pris mes précautions et que je payer toujours le 15 du mois. Vos avis disciplinaire font peur, comme la confiscation du véhicule si on a le malheur de stocker des gallons de peinture. Il faut faire attention.
didier a | Overall ExperienceLieux très propres. Température ambiante de l'établissement d'entreposage idéale en tout temps. Personnel poli, cordial et aidant.
Eric G | Overall ExperienceJ'ai bien apprécié les unités par contre les heures d'ouvertures ne conviennent pas.
Magalie C | Overall ExperienceJ ai reçu un excellent service a la clientèle merci
Marc Y | Overall ExperienceTout a été à la hauteur
Sammuel P | First ImpressionsIncroyable- superbe- ultra bien géré - great job Micheline
MICHAEL O | Overall ExperienceJe suis satisfaite sur toute la ligne.
marie-eve b | Overall ExperienceMicheline Beauregard was a real pleasure to deal with. She was courteous, professional and provided very quick service. Thanks again, Micheline!
Tony M | First ImpressionsA la hauteur
santerre m | Overall ExperienceLa gérante était formidable . Elle avait des réponses à tout. Merci beaucoup . Madame, Micheline Beauregard 😊👍
YVONNE J | Overall ExperienceMeeci, Micheline! Thank you for all of your help.
Elsie W | Overall ExperienceLa seule raison pourquoi j’ai quitté c’est simplement une question de proximité j’ai trouvé un local dans un entrepôt à 5 minutes de chez moi au même prix. Merci de m’avoir rendu service au moment où j’en avais besoin.
mario g | Overall ExperienceLa qualité globale de la gestion du centre est vraiment géré de main de maitre. Une personne de grande expérience très appréciée.
pascal b | First ImpressionsBonjour voici mon évaluation nous avons toujours été très bien servi nous voulons faire une attention toute à fait spéciale pour Micheline étais à notre écoute et toujours disponible pour nos demandes je tiens à féliciter toute l'équipe. Daniel Bouchard
daniel b | Overall ExperienceJe suis très satisfait d’avoir embauché vos services,tant que je garde mes affaires,ils seront en sécurité avec vous et il n’y a jamais eu de revers. Merci
antonio j | Overall ExperienceMon seul probleme est que l’access coupé a 10pm est tres problematique, ca prends un access jusqua minuit
Benoit M | Overall ExperienceLes lumières ferment trop vite dans les couloirs, et il n'y avait aucune lumière pour éclairer notre unité.
sarah k | Overall ExperienceProfessional, friendly and customer focused from start to finish. Merci beaucoup!
E-RAYMOND P | Overall ExperienceMy wife and I as anglophone Ontarians entering Quebec to live in the province for the very first time we were warned ahead of time that Quebeckers are not very friendly to non-French speaking people. Our experience at UHaul De Saint Leonard proves that theory to be total nonsense. Courteous, professional and most helpful service was provided by all who were there. Great job and Merci Beaucoup!
E-RAYMOND P | First Impressionsmerci
FRANCIS B | First ImpressionsLe personnel polie et courtois et côté propreté super 👍🏻 beau travail de tous .et Micheline bravo
NOEL V | First ImpressionsThe manager, Micheline Beauregard, helped me in a moment of crisis when a rude and abusive mover left my things outside of my storage. She spoke with the police on my behalf and learned more about this mover and had him banned from all U-Haul facilities to protect those who use the facilities. She also checked the video footage of this mover to confirm that he stole two items of furniture from my belongings. After I spoke with the police, the mover eventually came back and returned my two items to avoid arrest. Staff who came later came to see if I needed assistance as well. Excellent staff, very kind, friendly, and professional. I would recommend this facility to anyone.
rita g | Overall ExperienceThanks to Micheline for her good service
emile p | First Impressionstank you vary motch
guerino v | Overall ExperiencePersonnels très sympathiques uhaul de saint Léonard,pas de longue paperasse pour location de camion. Qualité prix ,rien à dire.Seul petit bémol,pas d éclairage dans le local d entreposage.Merci a micheline et son personnel.
patrick c | Overall Experienceefficient, no issues or quickly resolved and friendly staff.
RUI D | Overall ExperienceBonjour à Micheline et Éric Merci pour tout Ida
ida s | Overall ExperienceExcellent service! If I could give them a 6th star I would, this is how great and easy the experience was for me. Thank u so much and truly grateful!
mickie r | Overall ExperienceI think they should make the bureau bigger
donato d | First ImpressionsVery good service froM micheline beau regard.
Robert D | First ImpressionsVRAIMENT TRES BIEN J'AI DUE PRENDRE UN ENTREPOT PLUS PRES DE CHEZ MOI SINON JE SERAIS RESTER CHEZ VOUS
patrick s | Overall ExperienceEverything was executed smoothly with no issues.
EVANGELIA T | Overall ExperienceThe manager, mrs Beauregard, was very helpful and friendly. But her staff was horrendously rude and imbecile. They don't know anything about customer service. They should be fired, or harder trained
LUC A | Overall ExperienceWe were impressed by U-Haul’s products and comprehensive services. Truly everything one needs to plan and get through moving, with a lot less hassle. Great friendly service at the storage warehouse -
Marie R | Overall ExperienceFriendly staff, covenient storage at a great price.
julien g | Overall ExperienceA big thank you to Cedric extremely professional and patient answering all my questions with a smile on the telefone and when I met him in person to close the storage he was great Bravo Cedric!!!!!
FRANCESCO C | Overall ExperienceUne belle équipe
Richard B | First ImpressionsNo lightings in the storage
sylvia r | Overall Experiencethe manager not friendly at all
tarik y | Overall Experiencethe manager is very complicated. it does not contribute anything to the relationship with the client, on the contrary, it believes that it does us "a favor" in serving us when it is actually the oppo
mauro u | Overall ExperienceThe staff member were # 1 Micheline and Eric Thank you !!
emile t | Overall ExperienceMme Beauregard was very helpful Highly recomend this facility
GUY N | Overall Experienceeverything one needs in one place, really time-saving.
Marie R | First ImpressionsGood service
MICHEL C | First ImpressionsVery very satisfied
CONCETTA A | Overall Experiencethe staff is the best parst of this warehouse thank you
cindy c | Overall ExperienceThe reason I would not recommend is that you charged a friend’s credit card and cashed in our cheque for November 2018 after charging me $15 in September. You can call a loyal client for a late fee.
Emilio M | Overall ExperienceThe dark guy a t the Burlington ...plains road depot didn't service the truck ...both mirrors came losse and almost caused me an accident on the way to Montreal.
Michael O | Reservationthe lady there is very customer oriented great service and very clean
jason f | Overall ExperienceThank you for a great service from the manager.
nathalie L | Overall Experiencemerci bcp j ai vraiment apprecier j etait mal pris ca ma bcp aider le temps de me trouver un nouvel appart excelkent service sauf le cadenas qu on oblige a acheter j ai moins apprecier
michel c | Overall ExperienceThanks for a pleasant and affordable storage experience.
Terence D | Overall ExperienceTrès bon service
MELISSA H | Overall ExperienceClean, good staff. Access to loading dock a little difficult and would have liked to have access to locker until at least 10pm.
RICHARD P | Overall ExperienceQuand on dit qu'une seule personne peut faire toute la différence, Micheline Beauregard en est là preuve. Son engagement envers U-Haul et ses clients est remarquable. Merci à elle et son équipe👍
JEAN-PIERRE B | Overall ExperienceMerci à Mme. Beauregard et à toute son équipe. Service courtois et attentionnée. Je recommande sans réserve. Bravo!!!
FREDERIC B | Overall ExperienceI would have liked the automatic lights to stay on longer since the button to reactivate them is pretty far from the locker we had.
mihail t | Overall ExperienceAll went well
LOUISE M | Overall ExperienceExellent service over the last 20 years.
SUPPORT C | Overall ExperienceExcellent service! Excellent personnel!
caroline l | Overall ExperienceEn français svp ici au Québec ..et j'ai vraiment pas aimer le staff appelle ma mère de 83 ans à 7 30 le matin elle aurais pu attendre 9-10 am pour lui compter une grande histoire ,info personnel.
emmanuel p | Overall ExperienceN/A
Gaetane B | Overall ExperienceThank you!
Louis-Philippe C | Overall Experience