Customer did not leave a comment.namibia g. | Overall Experience
Customer Reviews for U-Haul Moving & Storage at 10th Ave
Columbus, GA 31901
(@ Martin Luther King Blvd)
Services at this Location:
- Mon-Thur: 7 am - 7 pm
- Fri: 7 am - 8 pm
- Sat: 7 am - 7 pm
- Sun: 9 am - 5 pm
- Free towing inspection
- Propane pay at pump
- 24 hour customer return
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
There was an engine issue with my original rental. They gave me another truck, no problem and I was on my way 10 minutes later.Ryan H.
Customer did not leave a comment.Corey W. | Overall Experience
Keep up the great workLUIS R.
Never leave the store unattended and customers looking for an associateFelicia A.
Customer did not leave a comment.Renee M. | First Impressions
Customer did not leave a comment.Kristen B.
The uhaul was below 1/4 tank of gas, by just a little. When you have to drive a long way with literally no gas stations mid trip- you are forced to guess how much gas it's going to takeâ€¦ and of course have 1/4 tank to return. Subsequently I filled it up not knowing how much I'd need. Guess I turned it in with over 3/4 tank, and no way to recoup. Thanks uhaul- super way to tell me my business should go elsewheremitch S.
Customer did not leave a comment.Lashanda B.
Customer did not leave a comment.Kristen B.
Customer did not leave a comment.Amber G.
Customer did not leave a comment.Walter M.
Customer did not leave a comment.Gerry J.
Get rid of the lady manger very rude its like I'm the place in town to rent from so I'll let you know when I'm ready to let you have one they told me no twice before I made a reservation and was sent back there a third time before 11AM it's just not rightDavid G.
The problem with the UHaul storage was not the local location, but Uhaul itself. I set up an autopay that NEVER worked - not once did the autopay withdraw funds from my account, try as I might to get it to work. When I called the UHaul national phone number to request help and a refund for a late charge applied despite setting up autopay, the person on the phone refused to help, stating that the fault lay with my bank. They claimed that the funds took a couple more days after the due date to process, which was allegedly my bank's fault. When I tried to have autopay set up for another, earlier date to ensure payments went through on time, I was informed this was not possible. Then I monitored autopay only to find it NEVER withdrew funds at all. I have taken my business elsewhere. While I am a fan of UHaul's trucks and moving services, I was quite disappointed with the customer service I received on this matter calling the national number.Caroline N. | Overall Experience
Firstly, the wrong dates were set on my rental. Then, I ordered a piece of equipment to be delivered for pickup from this location. When I arrived, the equipment had been sold to another customer, even though I had paid already. The staff member was not empathetic or helpful with resolving my problem.annie K.
Customer did not leave a comment.BRIAN T.
Customer did not leave a comment.Martha G.
Hugh Uhls and team did a thorough job taking care of my moving requirements today. From pickup to drop off, Hugh and team made it easy. Thanksmuch!John T.
Customer did not leave a comment.Rachelle W.
Good service and stayed professional.Yolanda W. | Overall Experience
Customer did not leave a comment.Markeith J.
Be more assertive with customers: talk to us like you're happy we come to you.Randolph P.
Customer did not leave a comment.richard B.
I feel as if the space of the location could be a bit larger but I was still able to maneuver the rental vehicle well around the parking lot. I also didn't have a dolly in the truck like I had requested however it wasn't much of an issue as the staff were very friendly and gave me one right away. Great experience just minor thoughts I had.Everett V.
Trailer performed well.CRAIG M.
Very professional, fast and easy.ROBERT T.
Customer did not leave a comment.Tim S.
Customer did not leave a comment.SEDRICK W.
Customer did not leave a comment.JENNIFER J.
Everything was in order.melvin S.
Customer did not leave a comment.shikia H.
Customer did not leave a comment.Lamonica P.
Customer did not leave a comment.Eric L.
Customer did not leave a comment.Avianna C.
Customer did not leave a comment.mark L.
Customer did not leave a comment.sean Q.
Customer did not leave a comment.Timothy B.
Customer did not leave a comment.KEVIN W. | Overall Experience
Customer did not leave a comment.patrick S.
Customer did not leave a comment.shawanda d. | First Impressions
Customer did not leave a comment.Ken M.
Customer did not leave a comment.fran H.
Customer did not leave a comment.Regina J. | First Impressions
Sanitized equipment better, Barley could see out window in daytime which was nasty from inside. The price wasn't clear thought I was renting 19.99 for a half day end up over a 100.00 plus fuel.. Never againjames D.
Customer did not leave a comment.ROBERT W.
Customer did not leave a comment.Savannah D.
Customer did not leave a comment.Joseph J.
Perfect experience. Employees in uhaul shirts outside under an awning looking for and expecting rental returns. Very pleasant and easy return!shara M.
It was difficult to get cartloads from the sat to the facility because of the parking lot slope and crowding, but overall the facility was great!Erin E. | Overall Experience
I received good customer service from Misty and her staff.Kathleen M.
I liked the service. The people were very nice and professional and I will use them again I just wished they had a bigger location for there trucks and for customer parking.Rosalyn E.
Customer did not leave a comment.laura h. | First Impressions
The workers were very respectful and polite. The company itself needs better communication within their customers.Emily F.
Customer did not leave a comment.John G.
Customer did not leave a comment.Kristen W. | First Impressions
Customer did not leave a comment.CHRIS H.
Customer did not leave a comment.Paulette K.
There was on only one person working the front desk and had to wait in line for 30 mins and when I finally got the keys to uhaul the lady made me go outside and find the uhaul myself with no help from the other person working outside..I also reserved an equipment dolly since we were moving a washer and dryer but they did not have any stock..Christina K.
Customer did not leave a comment.Jeffrey H.
Poor customer serviceChristopher M.
Customer did not leave a comment.David M.
1). They didn't have over size tire straps , when the order said I could purchase them at the location. 2) I went to another location to get my tire straps, and they incorrectly placed the straps on the tire. I had to redo it myself. 3). The staff was unprofessional 4). Having to pick up my uhaul and trailer at separate locations was annoying. 5). I guess this is to be expected when a company has a monopoly on an industry.Clayton S.
Easy turn in with helpful clerks.Gracie H.
Customer did not leave a comment.katleen W.
Customer did not leave a comment.RAHMEEL C.
Incredibly helpful and accommodating staff.Sara E. | First Impressions
Customer did not leave a comment.Glen G.
Customer did not leave a comment.Queen G.
Aside from driving for a whole hour because they changed my pickup location, the uhal had a check engine lift and was horribly slow. There was also a loose bolt or something above the passenger side that was terribly annoying. It gave my fried a headache too. Very disappointed!!Ben S.
Customer did not leave a comment.George D.
Customer did not leave a comment.Darryl C.
The service receipt from the staff was excellentRichardE W.
Customer did not leave a comment.John C.
Pressure wash the Car Transport Trailers. Everything else was just great. Great customer service. Uhaul assistant helped with attaching and removing trailer upon departure and arrival. Very helpful!James D.
Customer did not leave a comment.Arlana w. | Overall Experience
Customer did not leave a comment.Jackie S.
Customer did not leave a comment.James E.
The previous customer did not return their rental on time!!! I was quickly sent to another location with no hesitation both representatives were wonderful. Michael on Martin Luther King was the best...he went out his way to discount my trip for the inconvenience. My situation was handled so professionally that it didn't even frustrate me that there was a problem. These representatives took time to care enough about the customer.serita D.
online check in needs to be looked at. Overall my experience was GREAT!Peter D.
Customer did not leave a comment.Annie D.
Customer did not leave a comment.Roberto A.
Thanks to the Area Manager, Alex, who took care of a discrepancy in the fuel gage reading my experience with this rental was excellent.Matthew S.
Customer did not leave a comment.Gabrielle J.
None at this timelora D.
Customer did not leave a comment.Angel S.
Customer did not leave a comment.Adam M.
Customer did not leave a comment.Rae W.
Quick, painless drop off!ANDREW P.
Customer did not leave a comment.Benita S.
The hold on your bank account (rental of equipment & projected miles used) should be deducted from your total when returning equipment. Instead, you have to pay for total rental & wait 5-7 business days to get your "hold" money back.Holly H.
Ease of returnselena R.
Everyone was so helpful and courteous.cashawndra I.
Customer did not leave a comment.GeQuelle S.
Customer did not leave a comment.Jessica S.
Everything was good but the link that helps do return was not working and would not allow me to do the return.Kveta D.
Customer did not leave a comment.James C.
Great customer serviceLamonica P.
I was greeted warmly and professionally when I picked up the trailer. I was about an hour late returning it and was charged for an extra day. I didn't need it another day. The rep explained that I was late so was automatically charged a full day. the representative asked if I wanted it reversed so I said yes! I was thinking that she was offering to credit back 1 day but she reversed the closed out bill and gave me a new contract for 2 days instead and tied up even more money on my credit card. There was a totally different, non systematic attitude and they took the dollys off but still charged me for 2 dollys which were no longer on the trailer.GREGORY M.
Customer did not leave a comment.Vern M.
Customer did not leave a comment.Alberto B.
Customer did not leave a comment.Daniella C.
The 15' truck we rented leaked water in the â€œmother's atticâ€ area and many items got wet. Not happy. U-Haul also said if I hauled a 5'x8' close trailer to my destination they would reimburse me $66.00. Well, that didn't happen..,Samuel M.
Customer did not leave a comment.CRAIG N.
Customer did not leave a comment.Arthur W.
Please check out the trucks that you rent really good because our truck had a really bad power steering problem when we tried to make a turnREMEL M.
the uhaul that I rented was not cleaned on the floor, while riding to my destination the window rubber came off and I had to stop and go back to get it. I thought the uhaul vehicles be full of gas once you pick them up but that was not the case with the one, I was gave to rent. I did not know that they only go a certain milage either but this time and days everything changes, I guess. And once I was on the way to return the vehicle the tire light came on, Other than that, it was a great rentalCheryl P.
Customer did not leave a comment.Kirsten R.
Improvement Is needed to contact the store directly. Being redirect to the call center isn't the bestLawrence M.
Customer did not leave a comment.Julia H.
Very easy.Amanda R.
Customer did not leave a comment.sheina W.
Customer did not leave a comment.Asia T. | Overall Experience
Keep doing what you are doingGrace G.
Customer did not leave a comment.VERONICA H. | First Impressions
Misty was super professional and knowledgeable while handling multiple customers all at once. The store was very crowded with customers but sh keep the line moving with no complaints from customers. She’s awesome!Stanley R. | First Impressions
I was promised one size unit only to receive a smaller unit.Stanley R. | First Impressions
Customer did not leave a comment.Josh A. | Overall Experience
The rate for the size storage is not adequateVenissa M. | Overall Experience
Customer did not leave a comment.ERIC S. | First Impressions
Customer did not leave a comment.Lyda T. | Overall Experience
I went to Uhal to make my pass do payment,the weather was really bad. It was raining so I couldn't use your keypad with my password it was down. Your representative gave me a temporary access card to enter the building I left Uhal shorty to retrieve my unit key from home. When I returned couldn't open my unit because there was still a lock on it hours later after I made my past do payment. Having walked in the rain for a employee assistant to remove the lock so I can enter my unit. When I entered the unit I noticed water dripping down the wall of the unit and a puddle on the ground my things where wet. To many issues that could have been handled better.ANGEL W. | Overall Experience
Customer did not leave a comment.CRAYTINA M. | Overall Experience
Customer did not leave a comment.Lyda T. | First Impressions
Customer did not leave a comment.MONIKA B. | Overall Experience
The staff was great and were very helpful. 5 starsDALHIA J. | First Impressions
They were very nice and friendlyVenissa M. | First Impressions
Customer did not leave a comment.RONNEAL G. | Overall Experience
Customer did not leave a comment.Robina R. | First Impressions
But thing is after I put my stuff in storg I got sick and have not been able to get there to put my lock on if you all can help me out on this it will be very app hope I will get to feeling better thank you Michael Mabry No mooMichael M. | First Impressions
Didn't have no problems at all everything my experience with U-Haul was great and I would definitely use you guys again.Jennifer M. | Overall Experience
Customer did not leave a comment.adalia j. | Overall Experience
Had to re-enter access codes multiple times when said "not logged in". The entry door to storage should have a RAMP as opposed to ledge. Difficult to roll heavy objects over curb.JEFFREY B. | First Impressions
Customer did not leave a comment.Ruth w. | Overall Experience
Customer did not leave a comment.JOSE H. | First Impressions
The first month I had the storage unit the sliding door to enter were broken so if I didn't go during office hours when someone could let me in the side door I wasn't able to get in. This was very inconvenient and a bit of a hassle. After a month they finally got it fix. Probably because they were tired of having to let me in weekly. Other that that it was good and if we ever needed to store our belongings again we would consider this location.Tiffany M. | Overall Experience
Customer did not leave a comment.Lacey G. | Overall Experience
Customer did not leave a comment.MONICA G. | First Impressions
Excellent Service.Wanda T. | Overall Experience
One office employee rudely after I backed truck in to unload rudely be told me I had to move the vehicle and Park differently for unloading. The first unit be we rented had a bad roof and was full of water, do we had to rent another dry unit. Could have been a much easier process for the customer.John B. | Overall Experience
The lady on 10 ave was very rudeTANIA S. | First Impressions
Excellent customer experience!!gladys w. | Overall Experience
Customer did not leave a comment.jarene m. | Overall Experience
Customer did not leave a comment.Shynetta L. | Overall Experience
Customer did not leave a comment.debbie f. | Overall Experience
Poor customer service..Rosyln S. | Overall Experience
Customer did not leave a comment.angel n. | First Impressions
Customer did not leave a comment.Joshua M. | First Impressions
Extremely friendly and helplful staff. Thank you. Everyone was very pleasantjohn A. | Overall Experience
Very helpful and friendly. They made my mothers move smooth. Thank youdebbie f. | First Impressions
The staff is always friendlygladys w. | First Impressions
Customer did not leave a comment.Joseph B. | First Impressions
Customer did not leave a comment.PETER H. | First Impressions
I rented the unit but could not get access to it because the keycard reader was broken. I was told to come back later and ask office staff to let me into the card-gated hallway to access the unit. I was not told the unit number. Office staff were obviously overworked and too busy for pleasantries. These issues are not the fault of the staff, but the fault of Uhaul. Uhaul needs to provide their staff with adequate resources to do their jobs effectively. Based on this experience I will not use Uhaul for future needs, as their pricing does not reflect their ability to deliver on a consistent and reliable product.Justin g. | First Impressions
When booking the space online from out of state, I selected the size I need and a unit that was described as “drive up exterior”. When we arrived, that is not what we got. Instead we had a unit that was inside a storage building, at the end of a long & narrow hall, with a pole in the middle of the unit. We refused the unit for these reasons. The associate took us back inside and offered us a larger unit, which we accepted. Although the unit was still inside, the hall was wider and the unit was closer to the entrance. When finishing up the rental agreement at the counter, I was asked if I needed to buy a lock; I said no, I had one. It was not pointed out that a specific type of lock was required. A couple weeks later when we return to get a few things out of storage, there’s a second lock on our unit with a tag for non-payment. We go to the office because a payment hasn’t even been due yet. We were advised that it was because we weren’t using the right type of lock, and that housekeeping would continue to put the additional lock on, and we would have to come during office hours to have them unlock it. We weren’t happy about this, but said fine. The next time we came, the additional lock is on there and we are now informed that a charge for the lock has been added to our account. I will take ownership that the agreement requires this type of lock, so I paid the fee for the lock without complaint. However, the handling of this is very poor. Rather than lock a paying customer out of their unit, you should at LEAST call to inform them at the first notice. Also, this should truly be explained up front, as I would not have known the difference in lock styles in just reading the agreement. To wrap it all up, we cleared out our unit on 06/13/20, and followed the online instructions for move out on 06/14/20. The move out was not processed until 06/30/20, when I called because I received notice that payment would be due soon. Overall, we only had the unit for 3 months and it was a bad experience from start to finish with customer service. The unit was clean, secure, and well-lit, but the parking and access to the lot is also not ideal; many times we were stuck waiting for others to move a truck or trailer they were renting/dropping off and causing congestion in the lot.Jennifer H. | Overall Experience
Customer did not leave a comment.Lisa H. | Overall Experience
Customer did not leave a comment.Lisa H. | First Impressions
Customer did not leave a comment.RACHAEL A. | Overall Experience
Customer did not leave a comment.ashlyn b. | Overall Experience
My paperwork and books was ruined in this storage facility. I paid them for three years too keep my personal belongings safe and now they are ruined.QUETTA S. | Overall Experience
Customer did not leave a comment.Brianna N. | Overall Experience
Customer did not leave a comment.Teresa J. | First Impressions
NoneTimothy M. | Overall Experience
Very chaotic- not well organized and they need more help for sure. The young lady that was helping me was fantastic. She was running her legs off. Owner needs to schedule some more employees to work.Beth N. | Overall Experience
They did a fabulous job with everything very professional. Thank so much David CurtisDavid C. | First Impressions
The Staff was great! Nice place to store your "stuff"!!!Brenda B. | First Impressions
I had this unit for 3 days Sunday 11/17 to Wednesday 11/20. I paid 159.00 for this unit and I received no refundShonna J. | Overall Experience
rude manager and black guy with long hair was very rude at all times and the unit we rented was not climtae controlled the AC HAD BEEN BROKEN FOR 8 ,MONTHS prior to our rental..Fraun M. | Overall Experience
Prompt and courteous serviceSunday B. | First Impressions
I didn't get my refund back for a truck I paid in advanced to use and I had to pay again to use the truck I was told I would get a check in the mail still haven't received itCynthia M. | Overall Experience
Great communication with staff no waiting or hassle would recommend u hall company to all friends and familyCynthia M. | First Impressions
Staff was super helpful and super friendly. Very professional. I will always continue to do business at this location in the future.Stephen G. | First Impressions
Thank you for your service during my time of need!WILLIE R. | Overall Experience
The staff especially the manager was very rude. I will never deal with this location again. I actually moved my stuff to a different storage facility because the staff at this location horribleshannon r. | Overall Experience
Originally rented storage for $70 that in under 2 years went to $100. That inflation is crazy. 24hr usage is promoted but this facility doesn’t allow it. Store vehicles always parked in the way.charles c. | Overall Experience
Quick professional service and friendly employee'sColin E. | First Impressions
The space is very tight. While moving out of my storage, I had to stop three times for other customers to pass through. It was only a couple of experience clerks. Grounds could have been cleaner.NAKIA M. | Overall Experience
The gentleman when I arrived helped me right away. They were so nice. I recommend this storage facility.Taylor H. | Reservation
naVIVIATOR C. | Overall Experience
everyone truly went beyond the need to help me. thank you.diane r. | Overall Experience
Very unprofessional and rude, the manager was cussing at my mom and everything I do not do not do not recommend AT ALLSheriece G. | Reservation
I Will Never Put My Stuff In The Uhual Storage Again it Was Invested With Pest That Damaged A lot Of Items Causing Me To Have To Throw Furniture Away was told my insurance didn’t cover pest infestatioTomorrow J. | Overall Experience
Extremely bad experience. Waited long time just to get key. Vehicles blocking entrances. No one taking responsibility for anything.karen s. | Overall Experience
Great experienceCharles W. | Overall Experience
After getting switched to a new unit becasue the one we had leased had a faulty latch, we got billed for two units and received threatening letters about not paying for the unit we did not use.richard b. | Overall Experience
The staff was generally incompetent and unhelpful. Lost my reservation. Sent me to a unit that was already occupied. Then I was consistently overcharged for units I did not originally request.William T. | Overall Experience
Additional Services at this Location
We have the largest selection of new trucks!
Our cargo and utility trailers start at $14.95!
We have the most coverage in North America!
We ship across town or accross the world!
We sell hundreds of products to make moving easier!
U-Haul is North America's #1 hitch installer!
Propane service delivered straight to your door!