Was a bit of confusion at the beginning saying that the trailer was not available, but looking harder they found my reservation and a trailer. They were helpful and friendly.
Brent MCustomer Reviews for U-Haul Moving & Storage at 11 St West
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Changed my location, size of uhual and drop off location on me. Said they gave me a call but I never received one or a voicemail. Absolutely terrible experience. It’s not my problem uhaul over booked none of these things should have been changed without my consent
Keely ONo much maybe add more counter to make people no wait on the line
Aime CNothing here at this time.
James CVery impressed with Andre L at the 11 th street location Very patient and worked hard to get my hitch and wiring done Thank you
diane rGreat experience , Highly recommend
Clyde PThe trailers we rented the last couple of years have always been in top shape. The staff of this location are very helpful and very friendly. Definitely my favourite U-Haul location in Saskatchewan.
Richard HI did self drop so no personnel were on hand.
HOPE LNeed to be faster only one employee and he out side takes over a hour to get trailer good workers just not enough and system takes to long to pickup even when you have logged in from app
RANDY TTook over 45 minutes to check in. I had signed up for a load share agreement that was not honoured by the location. A) I was told I was getting a free upgrade to a 20' truck from 15'' this was not honoured, they attempted to charge me $1000 more than the agreed upon price on the reservation. I was also told I had additional free days and miles due to load share, which I was then attempted to be charged for. I had to get the 15' truck as it was within my price range, and I was already late at that point for my move. B) this truck struggled to pull the load and created an Unsafe environment for me and my family. The transmission got stuck at times which was not only unsafe but created a massive waste of gas. C) Pads and dollies were not organized and were all over truck D) I have already contacted U-Haul with regards to additional compensation due to these issues and will be contacting this location directly (if I don't here from them in the next two business days)
Ian JEmployee service = 5/5 Company understaffing = 0/5 The two staff that helped me were stellar. Super helpful and friendly, which I have to say is extra impressive considering they are working alone. During my pick up and drop off, there was only one staff on duty. They had to serve a line up of customers, answer phones, and show customers to their trailer in the parking lot. Understaffing is is a disservice to employees and customers.
Bonnie HGreat service! thank you.
Soara HU-haul changed (delayed) delivery schedule without any notice. We had to take the day off anticipating our boxes’ arrival, only to find out they changed the delivery schedule “coz the truck broke or for some reason”. No notice whatsoever.
Maria BStaff shortage, compromise the service
Gilvy AI told the guy I was going out of town which was 1.5 hours one way He said ok gave me the paper to sign and I was on my way. Go to drop off and get told the charge was gonna be well over $400 when the paper said $89 ... guy claims i never told him and blah blah blah said he was dealing with 80 customers and said i never told him very unprofessional and would never recommend ot deal with Uhail ever again and will be telling everyone about this terrible experience.
shana rHad what I needed without making a reservation days in advance. The vehicle was clean and worked well.
SCOTT HNothing
TERRY HCommunication is terrible. They don’t tell you when they’re going to be late. They were 7hrs late to drop off, picked up the boxes 2 days late so we had to pay for another city permit. Then they dropped them off 1 day late, and no one called me to let me know that they would not be coming on time. I had to call and ask where they were. Very disappointed and no compensation was provided
Kennedy HNot sure I went during closing hours
Kristin HWasn’t that the 11th location was bad. They were just at the end of our experience. Originally had truck booked for pick up and drop off in Martensville as that were the move was from and to. Went to pick up at time reserved and was told no truck. My reservation was black barred and was told someone was supposed to have called me. No phone call. Phoned U-Haul and they said to go to the millar location in Saskatoon at 330 for a truck. We originally wanted one for 10:30. Moving my senior mom and had help at 10:30. Not at 3:30. So we went to Millar location. After a bit of a wait we were told the truck reserved would be a hour or two late. They sent us to 11th street. They had a truck but buy this time it was well after 4 and were told to have it back for 7 pm. Very inconvenient. Only had the actually truck to move with for a couple hours. We specifically reserved in Martensville so we wouldn’t have to drive to Saskatoon. At the Martensville location and Millar location the people working felt very bad about the whole situation but was out of there hands. Management originally offered 10$ off but then went to 50$ off the fee but we still ended up paying double that in mileage and gas as we had to drive into Saskatoon. Never finished moving that day and was a way longer process then needed as our help was that day and no way to move anything large until 430 ish and then only for a couple hours.
Crystal JCustomer service was great!
Michael PEverything looks good to me.
ANAIM KAll is very good customer service
YOFREYLER RGive up and close the doors.
Christopher RWorkers in person and workers on the phone were very helpful. This was my first time renting a U-Haul and I have to say that it was a good experience.
Le-on OThe vehicle was good, ran well and there were no issues. The problem was with the loaders and I loaders. The loaders were scheduled for a two hour stint, as per contract. After 45 minutes they refused to work further, leaving the driver in a bind. The unloaders never showed up at all.
Bev GNo demo of vehicle. Wasted 20 minutes of paid time figuring out vehicle. Could not call store to ask about slight extension of booking. No answer Forwarded to call center on one call. Recording said hour wait to talk with someone. That was frustrating and poor/ and should not be acceptable as customer service. Forced to rush and ended up moving a number of items in my own vehicle. No ramp on 10’ truck. Most pictures online show ramps. Previously rented truck was next size and had the ramp. I assumed they all did. No ramp resulted in more time to move.
Brad LIt was closed
Rod LGreat service from the team on 11th street in Saskatoon.
Timothy GABS light comes on when on hyway, cannot use the cruise control on 3,000 mile trip. told front desk but did not seem to care.
Michael aIf a customer hasn’t used U-Haul before and you are in line behind him at the counter it is too long a wait.
ARTHUR WService was not good. It took long for service and only one staff seems to be working, while the other one has zero customer service
Jendo IOnly one staff available to attend people i was wait more than fifteen minutes just because of shortage of staff.
Muhammad AThe equipment could be maintained a bit better the wheels needed lubrication
TERRY HEmployees with bad attitude because he had to do his job. The person who came in 5 min later came and helped . Won't be back there if I can help it
Kevin HI was very well taken care of by all of your staff. Counter wait times were a little bit long, 3 kiosks and only one or two staff. Not a big issue.
TIMOTHY KThank You UHaul. The Caucasian guy with the beard was great. He seemed overworked though. No other staff were present. Felt sorry for him.
Tim GHello, The two staff members who were on the day I rented are clearly over worked and under paid, in my humble opinion. Despite that fact, they were both engaged, efficient, knowledgeable, and nice. A Seke fellow set me up, and an older gent with a beard whose certified in all areas closed the contract. Both individuals provided me with great service in a quick and timely manner. I was in a rush both renting and returning and they made it easy. Thank you to them both. If no raise, which I know UHaul is very tight with, please at least take the time to personally credit them for a job well done. They deserve recognition, as I can confidently say this was not a one-of situation, but how they operate, even in the busiest of times. Kudos to the staff at my nearest UHaul location on Miller, as well. They have been wonderful in all interactions over my many years of business work your company. I definitely do not agree with many of UHauls policies and practices...but your employees at these two locations are keeping your customers such as myself, a long term customer across multiple platforms, coming back. Thank you
JOHN KService was friendly and good. Sometimes the wait can be long as only one staff at the front counter.
Josh HKeep it up
Jomark ATreat all costumers equally and welcomed
PAUL BGood, quick check out
Sukhjinder VEverything went well. I like the supplied lock for the truck back, the handles to help get in and out, the gas use estimate on the check sheet, the moving blankets, the heavy-duty furniture dolleys, the side mirrors, pickup and drop off was so easy, quality moving supplies eg. Packing tape. Plastic wrap. Boxes.
Michel LThe app made the rental booking process easy. Trailer appeared older, but was in good repair. Facility was nice and new. Staff helped with the hooking/unhooking of the trailer.
Chris HThe car was very dirty and of course very problematic. The delivery time was very, very long and despite booking it a few days ago, the car was not delivered at the desired location and I had to use Uber and my costs actually increased. I would not recommend anyone to use it under any circumstances.
amir bThe whole process was seamless, and the staff were very helpful and kind.
Okechi ICan’t say enough good things about the staff. This was my second time at this location and both experiences were great. Keep up the good work
Ian PMy car was clean still they charge me for cleaning
Md IVery good.
John MEverything went great, very efficient,,staff polite and knowledgeable. Good job everyone!!
Ian PVery smooth transaction and very easy drop off after hours.
sohail qIn my first visit, there was only one person working there and I was waiting a while in line. I was not told that I needed to give them 24 hours notice before getting access to my own storage unit. They told me that they also couldn’t access my unit because they ran out of gas for the forklift and had to come by the next day. They also said they couldn’t find my contract although one had already been drafted. They said that they had my name under another unit and got me the wrong box despite telling them exactly what my box number was. I felt the staff was highly incompetent. I went to Storage Mart and they had everything lined up for me before I even showed up. Asides from renting the moving van I will not be coming back. The staff also made more excuses and complaints about their own facility and management than actually helping me out. The staff was also more concerned about staying past their working hours than helping me out.
John N | Overall Experience