Customer Reviews for U-Haul Moving & Storage at 19th & Bell

4,475 reviews

1935 W Bell Rd   Phoenix, AZ 85023

(602) 467-1152

Location Hours

  • Mon-Thur: 7 am - 7 pm
  • Fri: 7 am - 8 pm
  • Sat: 7 am - 7 pm
  • Sun: 9 am - 5 pm
Special Operating Hours
  • 11/25/2021: 7:00 am - 3:00 pm

Services at this Location:

Contact Us

(602) 467-1152

1935 W Bell Rd
Phoenix, AZ 85023

Services at this Location:

Location Hours

  • Mon-Thur: 7 am - 7 pm
  • Fri: 7 am - 8 pm
  • Sat: 7 am - 7 pm
  • Sun: 9 am - 5 pm
Special Operating Hours
  • 11/25/2021: 7:00 am - 3:00 pm
  • Free towing inspection
  • Propane pay at pump
  • Boat storage
  • RV storage
  • Vehicle storage

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
5.0

Customer did not leave a comment.

TIMOTHY W. 
Rating:
3.0

I had to wait a long time to be checked back in and had to pay 40.00 dollar late fee though i was kept waiting.

DENISE F. 
Rating:
5.0

Dawn and her staff are extremely helpful, personable and supportive. The best thing U-Haul can do is up-date their website and delete those sites that don't provide the services that U-Haul says they do; like the site in Peoria.

ROBERT D. 
Rating:
3.0

Customer did not leave a comment.

MARTHA M. 
Rating:
5.0

Customer did not leave a comment.

TREVA F. 
Rating:
5.0

Store was understaffed for amount of business but employees very friendly and helpful

Nicholas P. 
Rating:
5.0

Everybody was nice, professional and polite.

DAVID F. 
Rating:
5.0

Customer did not leave a comment.

james M. 
Rating:
5.0

It was an awesome experience, I was in and out in no time. They were there when I needed them and I would not change a thing!

LEIF H. 
Rating:
5.0

Nothing already amazing service

KAREN P. 
Rating:
2.0

Keith could be less of a jerk

TEGAN M. 
Rating:
4.0

Customer did not leave a comment.

Ashley A. 
Rating:
5.0

Customer did not leave a comment.

CHRISTOPHER J. 
Rating:
5.0

Just don't change at all everybody so friendly and polite God bless all of you ✝️✝️✝️

ANGEL A. 
Rating:
5.0

Customer did not leave a comment.

DANIEL L. 
Rating:
5.0

Things went well until the tech misread the gas gauge when the vehicle was returned. It was clearly at HALF a tank, as when checked out. Tech claimed it was LESS than half. A re-check revealed that it WAS in fact, HALF a tank, as required, yet he insisted that what he saw was different. Not possible! Either it IS or it ISNT. He mumbled something about "his job". My question is: How many times has this "slip" resulted in overcharging a customer and are the techs told to do this to increase revenues? Inquiring minds want to know......

LINDA N. 
Rating:
4.0

The truck that I rented the right mirror would not stay in place they can get dangerous and almost unable be driven the mirror was essentially useless and the right side is the most important it was non-functional

Stephen T. 
Rating:
5.0

Customer did not leave a comment.

PAULA W. 
Rating:
4.0

More counter help.

Diane H. 
Rating:
5.0

Best economical partner to choice with moving and storing, thank you!

ERIC M. 
Rating:
5.0

Customer did not leave a comment.

Kaleisha F. 
Rating:
5.0

nothing

IWONA S. 
Rating:
5.0

I rent trailers quite a bit and I only go to this location (19th and bell ave) they are always very busy but they make sure to give the best service and more.

MICHAEL S. 
Rating:
5.0

Customer did not leave a comment.

liberty p.  |  First Impressions 
Rating:
4.0

You have a real gem with your Bell & 19th station in Phoenix, AZ Dawn Rael is a real treasure. You need to support people like her and her partner. Your main office and telephone schedulers really seem out of touch with what is going on outside of the corporate office and the homes of your schedulers. A huge need is obvious to update information on all of the sites purportedly renting vehicles and trailers and ensure the phone schedulers provide ACCURATE information. We initially were referred to a site in Peoria, AZ by your scheduler for our 9/24 pick-up. When we contacted them (after 4 attempts), they told us that they do not rent units, they only tow them. This is not an ususual occurance. We were told that a truck we had reserved in Spokane was available as requested, only to find out at the store that, not only was it not there, it wouldn't be available until noon the following day. We had to travel up to north-of-Newport, WA to obtain the needed unit. FYI-the guy running the store up there is also a major treasure. It seems that the corporate office and schedulers have no clue what really is going on with their renting branches. This is really hurting my trust in your company's reliability and quality.

DEBORAH D. 
Rating:
5.0

26 ft truck stalled out multiple times while driving ,once while on a busy freeway at night.

fernando A. 
Rating:
4.0

Customer did not leave a comment.

HOWARD C. 
Rating:
5.0

Excellent service except the wait time is long on a busy day like the day I rented. Get more hands.

NNAMDI E. 
Rating:
3.0

I had trouble working with the online app on my phone and it was a tad clunky. It takes team members about 20 minutes to process a customer at the counter. There were several of us in line and they were just bantering back and forth with the person at the "window" and looking at the long line and did nothing to hurry things along. I myself do not need to know my u haul rep so intimately. Processing the customers faster would go a long way to improving your business. You can do this and keep rapport up as well if you used it as a goal.

Richard W. 
Rating:
5.0

Great service

Michelle G. 
Rating:
5.0

Customer did not leave a comment.

Eric D. 
Rating:
3.0

Return policy is terrible. I want someone to check my return and verify that everything is ok, or explain any issues. I want a verification of return at the time of the return, not just drop off keys and hope I get an verification email. Uhaul does what is easiest for them not what is best for the customers.

PERRY S. 
Rating:
1.0

Customer did not leave a comment.

Jain K. 
Rating:
1.0

Truck wasn't available upon reservation. 2 hour delay. Wrong dolly. I was unable to check in online. They had to attempt a payment for 5 times until it worked.

GAZI A. 
Rating:
4.0

When speaking to someone on phone I don't think they were actually from location. But I called to extend the time of rental and was asked when would I return it I said need for an additional 2 hours so she then told me the amount I was going to be charged and it was for another whole 24 hours. I told her if I am bring charged another day then I won't rush to get it back but she still wanted a time I estimated by closing. After bastille being stuck in traffic I call and said I would bring it back the morning and she sounded irritated. And said bring it by 10 which was before the 24 hours I was charged I asked why not noon and I was told because someone else wanted to rent it. Wasn't happy about being charged a whole day for an additional 2 hours. And wasn't happy girls on phone were rude that I had to extended demanded a time but then tell me I need to bring it in sooner with no offer to prorated for time it was early. I needed 2 more hours but charged a whole day had another 24 hours paid for but you wanted it 2 hours earlier. I brought it in before ten, but feel you wanted me to work with you on tome but didn't offer to work with me on my time. Wasn't happy about that or the additive on the phone. Guys working desk and with the trailer courteous helpful and friendly. Would be only reason for going back there but there are any other places near me. Girls on the phone need some work. In the end I was the one who got it in the end.

Anthony M. 
Rating:
5.0

Customer did not leave a comment.

DARRELL M. 
Rating:
4.0

The staff is pleasant but the windshield of the truck I rented was dirty. Staff should also walk out to the rental with the customer to make sure everything is in order.

Alan S. 
Rating:
5.0

Customer did not leave a comment.

Phillip S. 
Rating:
5.0

Very friendly staff.

Thomas N. 
Rating:
4.0

very nice place clean friendly staff. Even got a sense of humor when it comes to Viking jokes, football that is👍

Dennis W. 
Rating:
5.0

Make sure the dolly and blankets are in the truck at pick up time. Create a way for legit customer to reserve, pre-pay 14 days prior, and pick up truck for sure -- vs reserve and hope one is there on day needed.

Mat W. 
Rating:
4.0

The online app did not work for either pickup or drop off. It delayed the process and the team at this location did a good job to accommodate as best they could

Phillip D. 
Rating:
5.0

Customer did not leave a comment.

Melane L. 
Rating:
1.0

The truck was broken and a complete nightmare to drive. It took well over an hour for them to get it ready and the dolly bolted in the back pissed me off. Never going to use your company again

William C. 
Rating:
5.0

Keith was THE MAN! Went above and beyond to assist me with the technology associated with renting the pick up truck. What a terrific guy!

MARY J. 
Rating:
1.0

When I drove the truck off lot, I was dyeing at first light I stopped at, ac did not work and I did not feel safe because it wanted to keep dyeing. The bed of lg truck was not cleaned and I was very unhappy Thank you LM

LISA M. 
Rating:
5.0

Customer did not leave a comment.

Susan W. 
Rating:
1.0

When I walked in I stood in front of 2 employees talking among themselves and pointing to the computer with No other customers in the store and I was not acknowledged what so ever for 10 plus minutes. Totally unacceptable. Customer service is the number one reason customers come back and these two employees must not be aware of that. Finally after 10 minutes a third employee, a young man walked in and acknowledged me to assist me in my rental. This is not the first time this has happened at this location but it will be the last time I rent there. Maybe these two employees should walk-in to a quick trip gas station to see what customer service is all about. Every single time you walk-in to one of these stores you are greeted immediately no matter what the employee is doing period. Anyways I hope this feedback helps you in the future.

DAVID A. 
Rating:
5.0

Customer did not leave a comment.

JAMES O. 
Rating:
1.0

Not worth my time to describe the deficiencies of a lazy and unwilling staff Encounter

Jonathan O. 
Rating:
4.0

Customer did not leave a comment.

Ryan G. 
Rating:
3.0

Customer did not leave a comment.

Nathan G. 
Rating:
5.0

Customer did not leave a comment.

JACOB G. 
Rating:
5.0

Customer did not leave a comment.

Frank G. 
Rating:
5.0

Customer did not leave a comment.

NATHANIEL W. 
Rating:
5.0

Does not need any improvements.

Warren M. 
Rating:
5.0

Customer did not leave a comment.

STEPHEN N. 
Rating:
5.0

Customer did not leave a comment.

Stephen N. 
Rating:
4.0

Customer did not leave a comment.

AARON C. 
Rating:
5.0

Customer did not leave a comment.

Randy W. 
Rating:
1.0

Replace tires before they have reached unsafe tread (i.e. less than 2/32nds). Blow out on highways from unsafe tires are not fun.

TRENT A. 
Rating:
5.0

Very nice helpful people

Marcia P. 
Rating:
5.0

Customer did not leave a comment.

Vincent P. 
Rating:
5.0

For us all was good. The personnel was very helpful. Thank you.

RUBEN H. 
Rating:
4.0

I was told by customer service that the receiving location would honor my 20% discount and they would not. They did submit a customer complaint but I have yet to receive any communication or my refund.

Derenda H. 
Rating:
5.0

Very nice and quick got me on the road in less than 30 minutes

SEAN K. 
Rating:
4.0

Customer did not leave a comment.

CIRIA C. 
Rating:
5.0

Staff was super friendly and very helpful!

Joseph P. 
Rating:
1.0

Had to find someone to help me. No one was in the store. The mileage was wrong on the truck. It was 5 miles more than what was on the paper they gave us. Poor customer service. Rented a truck for 3 hours and the process to get it took way too long and we wasted 15 min out of my 3 hours. Extremely dissatisfied.

MICHAEL R. 
Rating:
5.0

Customer did not leave a comment.

RIYAZ M. 
Rating:
4.0

Customer did not leave a comment.

Delia R. 
Rating:
5.0

Is very good service 100% recommend it they explained very good to you everything Very good place

Manuel A. 
Rating:
5.0

Dawn and her crew are always friendly and helpful

Bradley A. 
Rating:
5.0

Keith was so helpful. He made my move so much more easy. He was trying to lift my spirits the whole time. I was relocating to Sierra Vista from Phoenix due to my mother's health and not knowing how long she has to live. Keith was very understanding and made sure everything was right for the move. I absolutley recommend this location to everyone. I have used this location only for the last 10yrs and I'm always satisfied with the service I receive, this is why I won't use any other location.

Tracy S. 
Rating:
5.0

If they got any better I would not believe it. Great customer service!

Kelly B. 
Rating:
5.0

Dawn and Keith are the absolute best!! I always felt like my car was safe while it was stored here and Rhonda keeps the storage area clean and inviting. 5 star team!! John and Julian also were very helpful when I needed assistance with anything. Thank you all for being amazing!

Taylor R.  |  Overall Experience 
Rating:
5.0

Great customer service

Daniel A. 
Rating:
5.0

Dawn at this location made it so easy well the support staff at 1-800-GO-HAUL had made it very difficult for me.

Bryce B.  |  First Impressions 
Rating:
5.0

Hands down MR Smith is your men he helped me after hours and walked me to the truck then next day he was welcoming with a smile Great service lucky company to have him god bless you sir

Sakir K. 
Rating:
3.0

Cargo van was not cleaned prior to pick up, there was broken glass inside cargo area and overall was very dirty. Otherwise the van worked well for my trip. The personnel seemed well trained and knowledgeable.

Richard R. 
Rating:
5.0

The customer service was good. However, the app to check out my U-Haul equipment was absolutely horrible! This is in no way a reflection of this location but the app U-Haul uses to allow people to check themselves out. The owner of the location was friendly and helpful. He was able to help me get on my way.

Andrew R. 
Rating:
4.0

Customer did not leave a comment.

David C. 
Rating:
5.0

Nice and friendly staff members.

Sammy E. 
Rating:
3.0

Employee inside to Check in returning truck was horrible. Presented an issue and could not possibly care less! Seemed bothered, had to answers and mis directed me to check in outside, the outside staff directed me to go inside, this happened twice. Back n forth

DAVID G. 
Rating:
3.0

Customer did not leave a comment.

Keith G. 
Rating:
5.0

Customer did not leave a comment.

fadi S. 
Rating:
5.0

They did a great job to get me hooked up and on the road!

Craig D. 
Rating:
5.0

Customer did not leave a comment.

MITCHELL S. 
Rating:
5.0

Friendly and helpful staff.

STEPHEN B. 
Rating:
5.0

No improvement needed.

Jerry S. 
Rating:
4.0

Customer did not leave a comment.

RONALD O. 
Rating:
3.0

I look forward to seeing this location expanded in the coming year. Please keep an eye on the orders and make sure the pads make it in! Thank you

Jason B. 
Rating:
1.0

The customer service was terrible. Waited in the store for almost 2 hours. The lady up front had no idea what she was doing, and had 6-8 customers waiting for a manager to come in to help (who was installing a hitch). I had paid and had everything confirm online and only needed a key, and waited 2 hours just to get a key. Not to mention the first location I went to that I had reserved days in advance, that vehicle had no license plate.. So I had to wait on hold for 30 minutes just to get transferred to another store..

Ezekiel C. 
Rating:
4.0

Staff went above and beyond to get our moving from A to B. Everything worked out well. Thank you for making it all possible!

patricia K. 
Rating:
5.0

Customer did not leave a comment.

RUBEN P. 
Rating:
4.0

Need to adjust my contract in which I was charged for 3 days but returned same day as rental pickup on 8/10.

ARMANDO S. 
Rating:
5.0

The 26 foot truck is extremely bumpy. It is like it has no shocks. I felt like I was driving a jack hammer. It literally has no shocks. Many of my pieces were ruined.

MARK S. 
Rating:
5.0

Great service and flexible to my needs... ordered 4x8, but realized a 5x8 was more appropriate and they made the adjustment on the spot.

Teresa H. 
Rating:
5.0

Customer did not leave a comment.

Craig S. 
Rating:
5.0

Nothing

Olivia P. 
Rating:
5.0

Customer did not leave a comment.

Chris W. 
Rating:
5.0

Dawn the general manager was awesome helping out every step of the way. Thank you for everything

PRESTON M. 
Rating:
5.0

Keith Smith your funny great customer service same or Kentucky I forgot his name but he was awesome too great team at uhaul

LAURA D. 
Rating:
5.0

Customer did not leave a comment.

betheny f.  |  First Impressions 
Rating:
5.0

The woman who helped me check in and rent the truck was EXCELLENT!!!

Aaron C.  |  Online Move In 
Rating:
5.0

Dawn is always the greatest and goes above and beyond to make your experience at her shop top quality.

MICHAEL B.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

sandra c.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Mathieu M.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Tyrone T.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Tatiana W.  |  Overall Experience 
Rating:
5.0

I was in and out. The staff there was amazing!

ANNA C.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

JODY C.  |  Overall Experience 
Rating:
5.0

Keep up the good work

Deborah S.  |  Online Move In 
Rating:
5.0

Hats off to Miss Rhonda who follows through with closing the units, excellent communicator, and a very nice lady.

DOLORES H.  |  Overall Experience 
Rating:
4.0

Ordered a truck and storage twice over the phone. Only the truck was reserved when I got there to pick it up. Luckily for me there was one storage left, a bigger one than I reserved an was $50 more. I took it. The fella that helped me was very knowledgeable and saved the day

Frances S.  |  First Impressions 
Rating:
5.0

Great costumer service at its best!

larry f.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Kevin G.  |  Online Move In 
Rating:
5.0

I’ve used several popular storage providers throughout the years. This is my first time electing to use U-haul storage and I’m very impressed with the customer care. A rep even walked me around showing the storage entry and exit options for my convenience. This was the first time in over 15 years I can remember receiving this level of attention from any storage facility, it was such a refreshing experience. And yes, I’m very happy U-Haul!

Tyrone T.  |  First Impressions 
Rating:
5.0

Staff in the office was amazing, went out of their way to be helpful even at the close of day.

Tamra D.  |  Overall Experience 
Rating:
5.0

They stayed late to make sure we had access.

Tamra D.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Belinda W.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

John M.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

James C.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Stephanie K.  |  First Impressions 
Rating:
5.0

Keith Smith was very helpful. He provided great customer service and made my experience pleasant.

Tatiana W.  |  First Impressions 
Rating:
1.0

I made a scheduled arrangement for a certain date and it was given away twice and I had to find another storage unit. I created an email and it was someone else’s account when I signed inridiculous.

marian t.  |  First Impressions 
No reviews have been submitted for this location.

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