Customer Reviews for U-Haul Moving & Storage at 19th & Bell

4,582 reviews

1935 W Bell Rd   Phoenix, AZ 85023

(602) 467-1152

Location Hours

  • Mon-Thur: 7 am - 7 pm
  • Fri: 7 am - 8 pm
  • Sat: 7 am - 7 pm
  • Sun: 9 am - 5 pm
Special Operating Hours
  • 12/24/2021: 7:00 am - 4:00 pm
  • 12/25/2021: Closed

Services at this Location:

Contact Us

(602) 467-1152

1935 W Bell Rd
Phoenix, AZ 85023

Services at this Location:

Location Hours

  • Mon-Thur: 7 am - 7 pm
  • Fri: 7 am - 8 pm
  • Sat: 7 am - 7 pm
  • Sun: 9 am - 5 pm
Special Operating Hours
  • 12/24/2021: 7:00 am - 4:00 pm
  • 12/25/2021: Closed
  • Free towing inspection
  • Propane pay at pump
  • Boat storage
  • RV storage
  • Vehicle storage

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

Reviews without text are currently hidden. Show them shown. Hide them

Rating:
5.0

Customer did not leave a comment.

Kimber G. 
Rating:
5.0

Customer did not leave a comment.

Elaisha S.  |  Overall Experience 
Rating:
2.0

I requested a at 6 through the 24/7 mobile pick up and took an Uber and got there at 6 am come to find out that the truck wasn't ready and couldn't be picked until 9 and called customer service waited on the line for 38 minutes to be hung up on and then tried calling back and had the same thing happen again. So I had to take an Uber back to my motel and had to call my movers because they were suppose to help me at 7. Worst experience and all that I was told was they didn't know what happened.

BRANDON J. 
Rating:
5.0

Customer did not leave a comment.

DOUGLAS M. 
Rating:
5.0

The representative who helped us throughout the process was really helpful.

Partha M. 
Rating:
5.0

Customer did not leave a comment.

CHRISTOPHER D. 
Rating:
1.0

I was never told I was going to be charged for needing the truck an extra hour.

JUSTIN W. 
Rating:
4.0

Customer did not leave a comment.

DOUGLAS G. 
Rating:
4.0

Customer did not leave a comment.

Byron S. 
Rating:
5.0

Customer did not leave a comment.

BEAU M. 
Rating:
5.0

Customer did not leave a comment.

Aimee S. 
Rating:
5.0

Customer did not leave a comment.

SANDRA S. 
Rating:
5.0

Originally given a different location for drop off but was told when I arrived the location no longer takes uhauls. Went to another location who could not locate my equipment. This is how I ended up at this location and although they were great the other two “ authorized dealers “ were of no help.

ANDREA I. 
Rating:
4.0

Need a plug in for an auxiliary cord

Mya T. 
Rating:
1.0

The gentleman at the front desk spent 10 minutes on the phone with his girlfriend before even acknowledging me at all. Had to make 2 separate transactions because the front desk receptionist forgot to ring up my other items with the truck. It took almost 20-30 minutes to pick up a truck I had already reserved online! No one assisted us with finding the truck we had to search through the parking lot ourselves. Returning the truck is a whole other story. I stated I wanted the truck for 6 hours and I believe he listed it as 5 which was charge #3 onto my card. The office was closed at 6:30pm!? That is the earliest office closing I've ever seen for such a lazy employee. I will not be going to this location again nor suggest it to anyone. It took another 10-20 minutes to follow the online truck return process which could have been avoided if the office was open!

AUSTIN S. 
Rating:
5.0

We will use this location again to rent a Uhaul. David Atlas made the rental process very easy. He was very curtious and answered all our questions.

DIANE W. 
Rating:
5.0

Customer did not leave a comment.

CALEB T. 
Rating:
1.0

I was severely overcharged once I returned a pickup truck. There was a charge for almost $200 and another for $65. They called me early that day to explain they made a mistake in my account. Once I viewed my bank account around 5pm, I see charges that are already completed. I called to check what my final cost wld be after all these charges are refunded and the CS rep wld not let me talk and then hung up on me. Mind you, it takes 10mins to get to a rep to speak to. These ppl have helped themselves to all kinds of money out my bank account and I can't speak to anyone to find out what's going on.

DIVENA H. 
Rating:
5.0

Customer did not leave a comment.

Lorie K. 
Rating:
1.0

The worker there was awesome!!!! Very cool and calm. He was (Afican American American ) I did not catch his name. it was just 1 girl and him working. I waited almost 2 hrs toi ren the trailer. Not Good

MILES N. 
Rating:
5.0

Customer did not leave a comment.

THOMAS D. 
Rating:
2.0

I made a reservation almost a month in advance. Arrived early for my 10' truck and was told none were available. I was given a 15' instead, same cost, but the gas mileage was much worse so cost was increased over $25 by my estimate.

Kelly S. 
Rating:
5.0

The gentleman that waited on us and the Store Manager are very hard working people. Very courteous and dedicated to their jobs.

APRIL S. 
Rating:
4.0

Everything was great except the wait time to pick up the truck. Not enough staff were working to handle the customers in line. But other than that, it's was a very efficient process.

Joey M. 
Rating:
5.0

Keep up amazing customer service. These employees went out of their way to help me when the system gave an error and didn't have all my equipment needed. They figured it all out and made sure I was taken care of.

Nicole F. 
Rating:
3.0

Over worked/under staffed/over booked. Just because you have a monopoly on your type of business does not mean you should treat people the way I was treated today. The staff At this location did the best they could being screwed over by corporate UHaul.

Clifford J. 
Rating:
5.0

wash the rear windows lol

ROBIN D. 
Rating:
4.0

Wait times are too long. Other than that everything else was great.

STEPHEN R. 
Rating:
5.0

Excellent customer service!

DEREK K. 
Rating:
3.0

This location seemed to be very short staffed on top of having their trucks' gas siphoned over night. I felt awful for the employees who had to deal with that first thing in the morning. They were very professional and helpful despite their inconveniences

CHRISTINE B. 
Rating:
5.0

Fast friendly service. Thank you 🙏🏽

ALBERTA G. 
Rating:
5.0

VERY PROFESSIONAL AND FRIENDLY AND CARING 🌻

PATRICIA A. 
Rating:
3.0

The lock on the back of the uhaul did not work so our things were left unlocked overnight as well as the driver door handle did not work

CAROLINE D. 
Rating:
5.0

I was even over the time limit that I had and they worked with me and I got everything done that needed to get done

Mark Z. 
Rating:
5.0

Customer did not leave a comment.

Michelle C. 
Rating:
5.0

Worst trailer I ever rented didn't trail correctly rims are bent up just a crappy experience

MICHAEL U. 
Rating:
5.0

Customer did not leave a comment.

Maria M. 
Rating:
5.0

Customer did not leave a comment.

Branden P. 
Rating:
5.0

I received excellent customer service at the Phoenix 19th Ave and Bell location.

VALERIE P. 
Rating:
5.0

Customer did not leave a comment.

Bradley J. 
Rating:
5.0

Customer did not leave a comment.

JAMES L. 
Rating:
5.0

Customer did not leave a comment.

Christopher H. 
Rating:
1.0

Customer did not leave a comment.

DAVID F. 
Rating:
5.0

Customer did not leave a comment.

Jon D. 
Rating:
3.0

The truck share was not in the pick up area and I had to back it out between a bunch of trucks that was very tight. It took a long time for your agent to verify the information and I had to keep walking from one side of the lit to the other

Tom R. 
Rating:
5.0

Customer did not leave a comment.

John T. 
Rating:
5.0

Customer did not leave a comment.

Grant B. 
Rating:
4.0

Special shout-out to GM Susie Fisher 26th Ave UHaul. This lady is a huge asset to her team and customers. She takes care of her team and customers with love and exceptional customer service. What a joy and comfort she was during the process. Do not ever let her go....she is worth GOLD.

MICHELE R. 
Rating:
5.0

veray professional and helpful

PEDRO L. 
Rating:
5.0

Keith and the staff were professional, knowledgeable, and friendly. I highly recommend using U- Haul services. Tha is again to all the staff at 19th Ave and Bell.

keith D. 
Rating:
5.0

Customer did not leave a comment.

DAVID M. 
Rating:
5.0

Customer did not leave a comment.

Jim P. 
Rating:
4.0

I've been to this location numerous times for rentals & propane. It's hit or miss on how the customer service is. This particular time was great, she was super helpful & made it easy to pickup & return the trailer I rented.

COLBY L. 
Rating:
4.0

Customer did not leave a comment.

JESSE W. 
Rating:
5.0

Keith was amazing and took care of me and my family of a huge time of need! If there is anyone I could recommend it would be him and his location!

MARK S. 
Rating:
5.0

Keith is an amazing assistant GM, and I will go out of my way to come back to the store he works at. Keith is friendly, patient and kind to everyone and goes above and beyond to help. Keith and his crew were all extremely friendly and helpful.

DONALD J. 
Rating:
5.0

Customer did not leave a comment.

ISAEL A. 
Rating:
3.0

The customer service is a bit slow.. to be honest, at the end of loading and unloading a truck, people are tired and want to go home and rest. In my opinion, you need another worker to make sure everyone is being seen when dropping off the rental. Having to stand in long lines or having to stand for long periods of time on sore feet, waiting for 30 mins is less than desirable. It was slow upon pick up this morning too. The keys had to found.. I just feel that a company that has been around for so long, there should be better ways to organize. Other than that, the staff was friendly, and we really love Keith over at the 19th Ave and Bell Rd. /Phoenix location. He's great to work with. 😇

AMANDA D. 
Rating:
4.0

Customer did not leave a comment.

JOSEPH S. 
Rating:
5.0

Dawn was a complete PRO!!! Thank you Dawn at 19th ave & Bell Rd in Phoenix.

Timothy M. 
Rating:
4.0

Customer did not leave a comment.

Richard P. 
Rating:
1.0

worst service ever! spoke to 12 different associates, was transferred over 14 times and all the answers i received regarding the status or location of my ubox. all were wrong answers. the staff was very nice and tried to help. They just need to have proper training. i've yet to receive my money for the days ubox was delayed. but the sure were fast to take my money

ALICIA R. 
Rating:
4.0

Customer did not leave a comment.

TYLER T. 
Rating:
5.0

Very good customer service. David the person that helped me was very helpful and very personable a nice young man. I would definitely recommend this location.

STEVE S. 
Rating:
5.0

Customer did not leave a comment.

KEVIN G. 
Rating:
5.0

Customer did not leave a comment.

DONALD H. 
Rating:
5.0

Your representative was exceptional. She was very friendly, helpful and you are lucky to have her, especially during these difficult times. I would recommend you give her a bonus or raise to ensure she is happy and well cared for at her work. My previous experience with UHaul was at the Glendale and 17 locations, and it was a disaster. So much so that I had to write on Yelp, something I rarely do. I will definitely rent there again!

TOMAS P. 
Rating:
5.0

the people working there are so awesome. they are cheerful, always upbeat and go the extra mile to make the experience an easy one. I have used this location many times and I will continue to go there. Thank you Keith and Dawn for your help and kindness. You guys are heroes.

MARGARET A. 
Rating:
5.0

Customer did not leave a comment.

Nicholas F. 
Rating:
5.0

Customer did not leave a comment.

Paul D. 
Rating:
4.0

Employees were friendly and helpful. The pick up process on the app, though, was terrible. Drop off was smooth on the app, but check in was a mess.

Grant B. 
Rating:
5.0

Smoking should be disallowed in the truck. I can smell smoke in the cabin.

Sean C. 
Rating:
4.0

Customer did not leave a comment.

BRAD M. 
Rating:
1.0

I waited for almost an hour to pick up the truck. The location was severally understaffed. The employees are friendly and courteous, but that can only go so far. I was also double billed. I had the truck for a single day. While I returned it about an hour late (let's not forget I stood in their lobby for almost an hour) I was billed for 2 rental periods. I would not recommend this location at this time.

ROBERT B. 
Rating:
5.0

I really enjoyed the speed and efficiency of the process and the staf was very friendly.

WILLIAM A. 
Rating:
3.0

Space is tight in the parking lot, can be difficult to get around in a vehicle especially when there are trucks parked all over. Lockbox locks felt sketchy and required a lot of strength to open. When returning 24/7, I wasn't sure if I was supposed to deposit the keys in the drop box or back into the original lockbox based on the instructions I was given.

Matthew M. 
Rating:
5.0

Customer did not leave a comment.

Courtney Y. 
Rating:
1.0

you guys over charged me on miles...99cents a mile+ tax it's kinda steep. I hope you guys reconsider this.

JAMAL M. 
Rating:
5.0

Customer did not leave a comment.

PATRICIA P. 
Rating:
5.0

Great service

JOSE D. 
Rating:
5.0

Customer did not leave a comment.

MARJORIE ANN S. 
Rating:
5.0

Awesome job keep up the great work

CURTIS W. 
Rating:
1.0

I had made a reservation for a truck, like the other 5 people in the store. I made it for 10am I arrived at 10am and was in line waiting to talk with someone for almost 2 hours! I then get to the front and the chick goes oh well we haven't had any that size of truck get returned... like no, I made a reservation. Thankfully at that point someone finally returned a truck. But just so ridiculous that I took the time to do the reservation and then it didn't help me at all. Won't be doing that again

Alex M. 
Rating:
4.0

No complaints, very simple.

RICK H. 
Rating:
1.0

HORRIBLE CUSTOMER SERVICE!! I will go out of my way just to NEVER GO BACK TO THIS LOCATION!!! Employee forgot to check back in the tow trailer I returned, which over charged me by like $150!!! Once I noticed, I went back into the office only to be treated like crap by the General Manager. She refused to help me and refused to take any fault, when I told her this was her fault she said this isn't my fault and I said it's your store your employees therefore it's your fault & she said again this isn't my fault & then continued on to tell me this happens all the time. WHAT!!!! Then she snapped at me and said “Look I'm releasing your money based off you telling me you returned the trailer because I didn't see it out there but I'm taking your word” I said to her “You're taking my word? What!! So I tell you I returned this few thousand dollar trailer & you're going to take my word I returned it?” She stated “I'm to busy to deal with this & check the cameras, so yeah I'm taking your word.” After that I refused to argue talk with someone like that when this wasn't my fault! I tried contacting uhaul customer service only to be in hold and wait time if 59 minutes. I was prompted to select if I wanted a call back or to hold and I chose call back, WHICH I NEVER RECEIVED!!

SCOTT M. 
Rating:
3.0

Customer did not leave a comment.

JAMES T. 
Rating:
5.0

Customer did not leave a comment.

ISABELLA C. 
Rating:
5.0

Everyone was just so awesome I just want to thank those three gentlemen at that location for taking care of me you didn't have the box truck available that I had reserved and they took good care of me giving me a trailer to rent so thank all three of you very much. Michelle

MICHELLE F. 
Rating:
5.0

N/A

SEAN C. 
Rating:
5.0

Customer did not leave a comment.

Terry R.  |  Overall Experience 
Rating:
2.0

I was charged for gas when I put gas in right next to the uhaul place. They didn't have time to check me out. I was told to leave the keys on the seat. I waited for an hour then finally left.

Donna L. 
Rating:
5.0

I was unable to pick up my original truck from in auxiliary location. This full U-Haul location totally took care of me and made sure I had a truck for my move. Great service

ADAM W. 
Rating:
5.0

An extra employee or two would be a great help in reducing the wait time. Otherwise keep doing what you do.

MICHAEL J. 
Rating:
5.0

Dawn was incredibly helpful and friendly! The gentleman who checked me in when drop off was awesome as well! I truly appreciate all the hard work these two did with limited staffing.

Michael M. 
Rating:
5.0

Thanks for the great service.

LEO V. 
Rating:
4.0

Nothing

RON W. 
Rating:
5.0

Customer did not leave a comment.

JAMES O. 
Rating:
5.0

Customer did not leave a comment.

VIVIAN G. 
Rating:
1.0

Customer did not leave a comment.

RICHANDA B. 
Rating:
5.0

Customer did not leave a comment.

TYRONE T. 
Rating:
5.0

Customer did not leave a comment.

DONNETO B. 
Rating:
5.0

Customer did not leave a comment.

ROBERT H. 
Rating:
5.0

Customer did not leave a comment.

liberty p.  |  First Impressions 
Rating:
5.0

Dawn at this location made it so easy well the support staff at 1-800-GO-HAUL had made it very difficult for me.

Bryce B.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

betheny f.  |  First Impressions 
Rating:
5.0

The woman who helped me check in and rent the truck was EXCELLENT!!!

Aaron C.  |  Online Move In 
Rating:
5.0

Dawn is always the greatest and goes above and beyond to make your experience at her shop top quality.

MICHAEL B.  |  First Impressions 
Rating:
5.0

Keep up the good work

Deborah S.  |  Online Move In 
Rating:
4.0

Ordered a truck and storage twice over the phone. Only the truck was reserved when I got there to pick it up. Luckily for me there was one storage left, a bigger one than I reserved an was $50 more. I took it. The fella that helped me was very knowledgeable and saved the day

Frances S.  |  First Impressions 
Rating:
5.0

Great costumer service at its best!

larry f.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Kevin G.  |  Online Move In 
Rating:
5.0

Customer did not leave a comment.

James C.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Stephanie K.  |  First Impressions 
Rating:
1.0

I made a scheduled arrangement for a certain date and it was given away twice and I had to find another storage unit. I created an email and it was someone else’s account when I signed inridiculous.

marian t.  |  First Impressions 
No reviews have been submitted for this location.

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