Customer Reviews for U-Haul Moving & Storage at 31st & Main

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Testimonials from recent customers of U-Haul Moving & Storage at 31st & Main

Overall rating:

Reviews without text are currently hidden. Show them shown. Hide them

Thomas N.
Rating:

Wonderfull manager of the facility. She was warm friendly and made the return easy. It as a pleasurable experience. Great Job!

kiva J.
Rating:

Customer did not leave a comment.

Gabriela D.
Rating:

Customer did not leave a comment.

Stephanie D.
Rating:

Customer did not leave a comment.

David E.
Rating:

I pre registered, but still had the same check out before. Not sure of the purpose, seemed like a waste of my time pre-registering

Darnell W.
Rating:

Customer did not leave a comment.

Jonathan W.
Rating:

Old truck with damage and smelled like cigarettes

Leah J.
Rating:

Great customer service!

Daniel G.
Rating:

Customer did not leave a comment.

Paula L.
Rating:

Customer did not leave a comment.

james R.
Rating:

friendly

Lisa H. | Overall Experience |
Rating:

Customer did not leave a comment.

Hollis W.
Rating:

Customer did not leave a comment.

Patty R.
Rating:

Customer did not leave a comment.

Patty R.
Rating:

Customer did not leave a comment.

Sarah Christine M. | Online Move In |
Rating:

During this time of crisis and uncertainty. My daughter is at university in Kansas City and we live in Canada . It was a rush and a panic to get my daughter home then to hear a day later her school was closing and she needed to be out of her dorm in 3 days . Nicole was an amazing help with setting everything up online and over the phone , as where the 3 call centre Agents I needed to speak to . Your staff has been an amazing help and comfort . We got everything moved in and secured by my daughter’s roommates. . Hopefully we will be able to move her Back into dorms when school resumes in August , and we will be back to work with U-Haul for summer break over the next 4 years.

David C.
Rating:

Customer did not leave a comment.

David H.
Rating:

I can’t remember her name (Patricia?) but the desk lady and the two other guys were great!

Gavin H.
Rating:

Customer did not leave a comment.

Antony G.
Rating:

Customer did not leave a comment.

Leah W. | First Impressions |
Rating:

Customer did not leave a comment.

Gia B.
Rating:

Amazing customer service

Mia R.
Rating:

more than one exit.

Ying C.
Rating:

Really helpful and only took a few minutes to finish the drop-off.

Jack P.
Rating:

Customer did not leave a comment.

max H.
Rating:

Great Customer Service! the Staff there is Great! Had my truck and staged ready to jump in and go! It was like the best valet parking I aver had! Give these people some uhaul award or something!

james R.
Rating:

friendly staff

Jenna K.
Rating:

Customer did not leave a comment.

Tennille G. | First Impressions |
Rating:

The staff, Jaime, I believe and the lady she works with too at the KC main uhaul were remarkably warm. I was greeted kindly when I pulled in by a gentleman and they worked to get me two units and assisted me with each detail of my order! I appreciate all the amazing work and attention to detail.

Carolyn C.
Rating:

Customer did not leave a comment.

Peter P.
Rating:

Nicole, the GM, is the best! Her staff is amazing as well. They're all willing to help no matter what it is or what time of the day. I've called them early in the morning and close to closing and I've always get EXCELLENT customer service. Nicole leads by example and I can tell the staff love working for her. As far as I'm concerend, Best Uhaul facility in the US and I've been to a lot of them. I would highly recommend this facility to any!

Nicholas P.
Rating:

Customer did not leave a comment.

Marley F.
Rating:

Customer did not leave a comment.

Talaine C.
Rating:

Make sure that people no how do self check in if store is not open. Had too many things on my mind and didn’t open app until after I had locked the truck and turned in the keys. First time ever renting a u haul and except for the charge I was given for not checking out everything was good.

JAY P.
Rating:

The location is great. The mobile phone checkout leaves a lot to be desired. I could/would’ve prepped all of the check-out stuff before I left the house

Kevin S.
Rating:

Customer did not leave a comment.

Marsha W.
Rating:

They we very helpful to me and will return to 31st Main

Samantha C.
Rating:

Excellant service. Thanks

Kathryn D.
Rating:

Very friendly and helpful staff

James S.
Rating:

Customer did not leave a comment.

William C.
Rating:

Customer did not leave a comment.

Glen W.
Rating:

Drop off was great they came out to meet me right away very god

MASON W.
Rating:

I was obviously overcharged for an additional 90 miles. as I could not mathmatically have driven that far in misc. additional miles. A mistake of over $40. Will I hear from anyone to address this?

Rashawanda G.
Rating:

Customer did not leave a comment.

Chrishone H.
Rating:

Customer did not leave a comment.

Crystal B.
Rating:

Customer did not leave a comment.

mina H.
Rating:

I Go out of my way to go to this location because I'm treated so respectfully.

William J.
Rating:

Customer did not leave a comment.

Gwendolyn T.
Rating:

Make sure you check customers ID at the start of the pickup instead of taking there word as to who they are. Major inconvenience to have my reservation jacked up that I made online by incompetence.

Jack A.
Rating:

Customer did not leave a comment.

Neffeteria H.
Rating:

Great customer service and employees

Branden S.
Rating:

Customer did not leave a comment.

Michael L.
Rating:

Customer did not leave a comment.

Jordan A.
Rating:

Everyone I worked with was very friendly. Thanks!

Peter P.
Rating:

Customer did not leave a comment.

Earle L.
Rating:

Customer did not leave a comment.

Barbara W.
Rating:

Not much to improve. The fellow who waited on me was courteous, informative and congenial. When I called to reserve the cargo van, the woman I talked to made sure I was aware of its size. The van was there ready to go. I could have used a larger size but basically it held most of our moving. I have used U Haul before and probably will again.

Kent S.
Rating:

The experience through the app was AMAZING

Ivan S.
Rating:

N/A

Cara K.
Rating:

The lady I dropped my trailer off with was so rude and blamed me for the chain breaking even though I drove through a severe winter storm and the chain was installed by a UHaul person. Horrible experience in its entirety.

Regina P.
Rating:

Nothing you’re always helpful and professional!

Eryn H.
Rating:

Customer did not leave a comment.

Renee D.
Rating:

Customer did not leave a comment.

Peter P.
Rating:

The staff was great. The GM was very friendly and very accommodating.

JOHN K.
Rating:

Jayme was amazing! I pulled into the parking lot and she was standing there waiting for me and immediately directed me to the location to park the trailer. She had a handheld checking device and within three minutes I was done and then leaving. I socialized with her and realized as a business owner myself how pleasant and professional she was. As a business owner I can tell when employees enjoy their job and when they’ve been trained and looked over by management that cares for them and encourages them. This was an excellent drop off place that I highly recommend. It was nice to meet you Jayme!

Percenia L.
Rating:

Customer did not leave a comment.

Denise S.
Rating:

Customer did not leave a comment.

Neil D.
Rating:

Nicole was wonderful and very helpful with getting everything set up as well providing helpful hints (for driving, drop-off, etc). Thanks so much—-

Michael G.
Rating:

Customer did not leave a comment.

mike K.
Rating:

Customer did not leave a comment.

Devon M.
Rating:

Customer did not leave a comment.

Tahleeah H.
Rating:

Customer did not leave a comment.

Brandon B.
Rating:

Customer did not leave a comment.

Ronald D. | Overall Experience |
Rating:

Location was convenient and the staff was very helpful and friendly. Price was high and only reason for less than 5 Stars.

Shalon B.
Rating:

You should not charge for mileage. It doubled the cost of my rental.

debbie B.
Rating:

It was frustrating to have provided all my information to the CSR on the phone when I made my reservation to then have to provide it all again in person. I am still quite concerned that I provided my debit card information to someone on the phone, but it was apparently not necessary to the process. That has great potential for fraud.

Wade M.
Rating:

Wonderful service

Philip W.
Rating:

Customer did not leave a comment.

Wade M.
Rating:

Great Service and I will be back.

Joe S.
Rating:

The personal treatment I received was excellent. The staff member who assisted me was kind and friendly for having to work on New Year's Eve. LOL

Richard W.
Rating:

Customer did not leave a comment.

Gregorio S.
Rating:

Customer did not leave a comment.

Robert H.
Rating:

Customer did not leave a comment.

Robert H.
Rating:

Customer did not leave a comment.

Robert H.
Rating:

Customer did not leave a comment.

Kevin O.
Rating:

Excellent customer service

Jose G.
Rating:

Customer did not leave a comment.

Martin W.
Rating:

Customer did not leave a comment.

Ian D.
Rating:

Customer did not leave a comment.

Ethan D.
Rating:

Customer did not leave a comment.

Paul D.
Rating:

This location was amazing. The staff were friendly and efficient. The store and lot were clean. Short of providing free drinks, this store is perfect

Laura J.
Rating:

Customer did not leave a comment.

Shawn E.
Rating:

Easy and efficient

Kevin H.
Rating:

Customer did not leave a comment.

Kyra M.
Rating:

Customer did not leave a comment.

James L.
Rating:

Customer did not leave a comment.

Alexis D.
Rating:

Quick and easy return and very pleasant woman checking us in.

Brian M.
Rating:

Customer did not leave a comment.

Ronald D. | First Impressions |
Rating:

Very friendly and helpful staff. Unit was clean.

Ronald D.
Rating:

Customer did not leave a comment.

Troy W.
Rating:

Very helpful and easy process..in and out in no time!

Thomas W.
Rating:

Staff is very helpful and mindful of customer's time - want to get in and out quickly, with good service and equipment - go here...Second time in a few months we have needed a van for a few hours and it worked out well both times. Thank you.

Scott R.
Rating:

Easy access and a safe place to leave your vehicle while using the remtal

Kelly C.
Rating:

Customer did not leave a comment.

KENNETH H.
Rating:

My experience here was excellent! One of the employees met me just as I left the cab of the truck. He got the information he needed and asked if I wanted an emailed receipt and I was finished literally in under a minute. After all the stress of loading and unloading and driving good customer service is really appreciated!

Steve O.
Rating:

Customer did not leave a comment.

Breanna W. | Overall Experience |
Rating:

Great customer service!

nicole h. | First Impressions |
Rating:

Extremely over priced especially for the small units will not be staying w/ Uhaul and currently looking into another alternative

Sheila N. | Overall Experience |
Rating:

Great doing business with you.

ashley b. | Overall Experience |
Rating:

Very pleased

Jeremy G. | First Impressions |
Rating:

They deserve a raise

AURTHER B. | First Impressions |
Rating:

This facility was great. Customer service was excellent. No long waiting... The place was neat an clean...well organized. This is where I'll be doing business from now on. Thank you.

JOHN C. | Overall Experience |
Rating:

Nicole is awesome

Debbie E. | Overall Experience |
Rating:

Checking out was a breeze - employees were very professional. Checking in - was a joke. Employees seemed incompetent and person in charge was not professional.

davin w. | First Impressions |
Rating:

Staff was kind and generous, the facilities smelled like rat poison, the elevates are too small for moving materials into storage.

Meir C. | Overall Experience |
Rating:

Friendly staff and doing good job.

ryan b. | First Impressions |
Rating:

Very helpful and friendly staff

nicole j. | First Impressions |
Rating:

Awesome service super nice people very helpful & detailed when explaining how it works! Me & my boyfriend really appreciate you guy's services helped us out alot! Keep doing what you do!😎💯

Will H. | First Impressions |
Rating:

Fast services.

Jeff I. | Overall Experience |
Rating:

ALL of the staff was always very prompt/quick, efficient, friendly and professional! Well-trained and always did a great job! Thank you!

Andrew B. | Overall Experience |
Rating:

The only drawback was not being able to access the storage unit later in the evening. Other than that, each time I was onsite, the staff was exceptionally helpful and friendly!!!!

Michele M. | Overall Experience |
Rating:

Very clean, and staff was friendly. The hours were very inconvenient and I couldn't access my belongings most of the days I needed it.

Nancy S. | First Impressions |
Rating:

Everyone was Excellent. and Very Helpful. Just wish the location was able to be open longer then 5pm. But Location is Great so that's a plus

joe k. | Overall Experience |
Rating:

met my expectations

katie m. | Overall Experience |
Rating:

Staff was excellent and very helpful. Storage unit was clean and the security measures were great. My biggest issue were the elevators being too small making it difficult for big furniture storage.

ralph j. | First Impressions |
Rating:

jayme chandler and staff were great the best thank yall an mr chandler

jonathan k. | Reservation |
Rating:

I have used this facility before. I found excellent customer service and staff that went above and beyond to be helpful. Moving is a stressful experience and the staff here made it very pleasent.

Mike F. | Overall Experience |
Rating:

Knowledgeable staff, clean and secure building

Carol M. | Reservation |
Rating:

Booked a rental in Bellingham which was changed to Ferndale. In the end, I cancelled the booking. Booking with UHaul is like a moving target,locations keep changing.

veronica w. | Reservation |
Rating:

Very informative and polite and the process went smoothly.

Mike F. | Reservation |
Rating:

Staff is very helpful and knowledgeable. Unit is clean, well lit and secure.

Heather W. | Reservation |
Rating:

Called call center twice to ask about adding users to the reservation. Both times were given different information and found out both answers were wrong when we arrived at the actual U-Haul location

Marti D. | Overall Experience |
Rating:

Excellent all the way around! Nicole, the manager and her staff should get Gold stars, they are superb assisting with storage. Marti

Andre C. | Reservation |
Rating:

Very helpful respectable.

Brett M. | Reservation |
Rating:

Lot attendant was on personal phone and walked away as I entered. GM and staff person were unbelievably rude, argumentative and unhelpful. Worst service I've received in years.

ATHENA M. | Reservation |
Rating:

I received fantastic customer service. Everything was thoroughly explained and demonstrated. I love the storage facility. Thanks uhaul!

Anita B. | Overall Experience |
Rating:

Great and helpful employees.

Melanie M. | Overall Experience |
Rating:

The staff went above and beyond to accommodate me and I really appreciate them. The access being shared w/ the bank means the hours are less convenient but it worked out fine.

RINDA M. | Overall Experience |
Rating:

People are not answering the phone.

No reviews have been submitted for this location.

Back
To Top