Customer Reviews for U-Haul Moving & Storage at 31st & Main

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Testimonials from recent customers of U-Haul Moving & Storage at 31st & Main

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Ronald D. on

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Location was convenient and the staff was very helpful and friendly. Price was high and only reason for less than 5 Stars.

Ronald D. on

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Very friendly and helpful staff. Unit was clean.

Breanna W. on

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Great customer service!

nicole h. on

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Extremely over priced especially for the small units will not be staying w/ Uhaul and currently looking into another alternative

Sheila N. on

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Great doing business with you.

ashley b. on

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Very pleased

Jeremy G. on

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They deserve a raise

AURTHER B. on

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This facility was great. Customer service was excellent. No long waiting... The place was neat an clean...well organized. This is where I'll be doing business from now on. Thank you.

JOHN C. on

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Nicole is awesome

Debbie E. on

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Checking out was a breeze - employees were very professional. Checking in - was a joke. Employees seemed incompetent and person in charge was not professional.

davin w. on

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Staff was kind and generous, the facilities smelled like rat poison, the elevates are too small for moving materials into storage.

Meir C. on

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Friendly staff and doing good job.

ryan b. on

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Very helpful and friendly staff

nicole j. on

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Awesome service super nice people very helpful & detailed when explaining how it works! Me & my boyfriend really appreciate you guy's services helped us out alot! Keep doing what you do!😎💯

Will H. on

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Fast services.

Jeff I. on

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ALL of the staff was always very prompt/quick, efficient, friendly and professional! Well-trained and always did a great job! Thank you!

Andrew B. on

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The only drawback was not being able to access the storage unit later in the evening. Other than that, each time I was onsite, the staff was exceptionally helpful and friendly!!!!

Michele M. on

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Very clean, and staff was friendly. The hours were very inconvenient and I couldn't access my belongings most of the days I needed it.

Nancy S. on

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Everyone was Excellent. and Very Helpful. Just wish the location was able to be open longer then 5pm. But Location is Great so that's a plus

joe k. on

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met my expectations

katie m. on

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Staff was excellent and very helpful. Storage unit was clean and the security measures were great. My biggest issue were the elevators being too small making it difficult for big furniture storage.

ralph j. on

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jayme chandler and staff were great the best thank yall an mr chandler

jonathan k. on

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I have used this facility before. I found excellent customer service and staff that went above and beyond to be helpful. Moving is a stressful experience and the staff here made it very pleasent.

Mike F. on

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Knowledgeable staff, clean and secure building

Carol M. on

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Booked a rental in Bellingham which was changed to Ferndale. In the end, I cancelled the booking. Booking with UHaul is like a moving target,locations keep changing.

veronica w. on

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Very informative and polite and the process went smoothly.

Mike F. on

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Staff is very helpful and knowledgeable. Unit is clean, well lit and secure.

Heather W. on

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Called call center twice to ask about adding users to the reservation. Both times were given different information and found out both answers were wrong when we arrived at the actual U-Haul location

Marti D. on

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Excellent all the way around! Nicole, the manager and her staff should get Gold stars, they are superb assisting with storage. Marti

Andre C. on

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Very helpful respectable.

Brett M. on

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Lot attendant was on personal phone and walked away as I entered. GM and staff person were unbelievably rude, argumentative and unhelpful. Worst service I've received in years.

ATHENA M. on

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I received fantastic customer service. Everything was thoroughly explained and demonstrated. I love the storage facility. Thanks uhaul!

Anita B. on

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Great and helpful employees.

Melanie M. on

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The staff went above and beyond to accommodate me and I really appreciate them. The access being shared w/ the bank means the hours are less convenient but it worked out fine.

RINDA M. on

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People are not answering the phone.

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