My customer service rep was extraordinary - GREAT service!Andrey M.
Customer Reviews for U-Haul Moving & Storage at 31st & Main
Kansas City, MO 64111
(Bank of America Building)
Services at this Location:
- Mon-Thur: 7 am - 7 pm
- Fri: 7 am - 8 pm
- Sat: 7 am - 7 pm
- Sun: 9 am - 5 pm
- 24 hour customer return
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Customer did not leave a comment.Barbara C.
Nothing wonderful customer experienceAlvin M.
Quick great service.james E.
I went to the wrong store to get the van. Fortunately, they had a van I could use. I thought the system would notify the other location that I was picking up at a different location than where I had the reservation made. It didn't so I had a couple of calls from the correct location when I was a no-show. I felt bad and would like to have Bernburg told to call over there to cancel. It all worked out fine and everyone was really great. Maybe just remind people if they do what I did, to call and cancel the reservation.Amy C.
We would have hired movers if we would have known that option was available sooner than we did! Overall Nicole was AWESOME! we over shot the size truck we needed and she made the change to a smaller truck without any issues!Myrtis J.
It was soo easy and fast to rent a Uhaul truck from this location. We were in and out at pick up and at drop off the employee met us outside and we didn't even have to go in for the return. Super convenient!Courtney B.
Customer did not leave a comment.sharon D.
I was EXTREMELY pleased with the entire experience - from reservation to checking out the truck through return process. Easy to do, truck worked great and the staff was helpful.Ken W.
Customer did not leave a comment.Patricia S.
Have a place to drop off after hoursvess S.
Most helpful and flawless meeting I've had all month. Thank you!Terrance L.
Please put the elevator specs insite and the website since it’s not a cargo elevator. Otherwise greatBerlisha A. | Overall Experience
rude and untrained staff. Owner out of the picture. Was overcharged more than $1000. You would think the owner would have follow up on the issueChuck M.
I have rented uhaul vans from this location multiple times and always receive the same great service!! Truly a great team and I would definitely recommend this location.NICHOLAS R.
Great StaffLEEROY H.
Customer did not leave a comment.Shannon N.
This Is The Best U Haul Location In The CountyLEEROY H.
This was a super easy - and affordable! - rental. We will definitely recommend UHaul to others.Elizabeth R.
Customer did not leave a comment.John S.
I feel I just got ripped off. The people at the place was very unprofessional I got overcharged. I'll put gas in the tank and they say I didn't. It went from 78 something to 104th and something that was like I just got robbed.Kimoni R.
I always come to this location even when it's not the closest and may cost a few more dollars due to mileage but I prefer this location over any as everyone is very friendly and patient and willing to help. After hours customer service chat line is great too for instances of needing to extend your rental time.Andrea B.
Very quick and easy return!COURTNEY B.
Customer did not leave a comment.WENDELL W.
Customer did not leave a comment.Thomas U.
Excellent team!!DIONE M.
The girl who took care of me should get a raiseDarla M.
Everyone was friendly, professional, efficient and the move went smoothly.RAYMOND B.
Jade thrasher was the best uhaul employee I've worked with. She was thorough, nice, upbeat, and personable. We were able to check in within minutes and drop off with no hassle, will go back to this location because of Jade specifically. Store and vehicle were clean and new tooNestor N.
The staff were friendly, courteous, and helpful. I would definitely recommend this specific location for renting!Catherine S.
The people here are absolutely amazing! After two house fires a month apart my stress level was through the roof. I received so much genuine kindness from the staff, and the empathy I received really made a difference. Thank you!Sagan K. | Overall Experience
Awesome facility with friendly helpful staff. I never felt concerned storing my belongings at this u-haul storage facility.Khoa L. | Overall Experience
Keep Up The Good Work. Everything Is GreatLEEROY H.
Customer did not leave a comment.William L.
Customer did not leave a comment.Taylor R.
Customer did not leave a comment.Scott L.
Customer did not leave a comment.Louis S.
The manager was a sweet kind and pleasant experience ðŸ‘ðŸ»Tristan W.
Customer did not leave a comment.Wesley B.
Was overcharged for mileage, sent an email to the manager and got no reply. Was not told that check in was via a text message, did get one but thought it was just a confirmation, we were busy and in a hurry and did note the scratches, had the rep come out and confirm that they were marked. We had rented from u haul before & never had a text to check in. Drove maybe 12 miles tops, very short distance move. Took 12 gallons even though the tank registered Full when we left the lot. But mileage showed 36 miles. NO way we drove more than 12. Small potatoes, but people in the store were rude about it, and acted like it was all our fault. Would have taken 5 seconds to tell us to check in via the text. I know we should have noted the mileage before we left, but just felt ripped off and staff did not seem to believe us. Also, interior of the box/back part of the truck was dirty, and had some debris from the previous renter that we threw away, but had to sweep it out when we got to our destination, had not been cleaned in advance of our rental. Cab area was fine.Russell G.
Nicole had me in and out of there to pick up my van in 5 minutes. The equipment was awesome .I love driving it.there are U-Haul locations closer to me but I always come to this one because I'm treated so respectfully. Everyone is always friendly. And they take care of business really fastmina H.
One tire of trailer was so worn the cords were showing. Gal said her Manager knew and said it was OK. After we loaded the trailer, we got more concerned and called U-haul National Roadside Assistance. They sent someone out to change the tire. Very nice customer service from National U-haul. The tire repair man couldn't believe he was not called earlier. He also added air to other tire as it was low. This slowed our move down.Jimmie B.
Better than expected! I was concerned having never rented from U-Haul. I was please and very impressed.Michael P.
Customer did not leave a comment.Anthony W.
Customer did not leave a comment.Rodney N.
There were a few hiccups but the staff and management was MORE than accommodating in helping me with my already complicated move. They made my experience SO much easier than it could have been!INDIA K. | First Impressions
Customer did not leave a comment.Cesar R.
Quick and easy drop-off/inspection process. Very friendly staff.Robert T.
Customer did not leave a comment.Ayah N.
Better signage on Main Street to indicate the entrance on 31st street would be very helpful as it was hard to find.Mladen W.
Customer did not leave a comment.Matthew B.
I was unable to use my debit card from my employer (Amazon) this was extremely inconvenient due to the fact you REQUIRED me to rent a larger, more expensive truck than I needed :[ For this reason alone I would have given ZERO stars. Refusing capitalist credit in my personal financing is my choice & I should not be FORCED to have a credit card in order to rent your smaller, less expensive equipment!Heather M.
You done good!anthony F.
Customer did not leave a comment.KIARA W.
Customer did not leave a comment.REGINA M.
Customer did not leave a comment.Christopher W.
Outstanding service. Thank youMARK S. | First Impressions
Customer did not leave a comment.TIFFANY L.
It seems like U-Hauls where my needs even while I'm out driving my truckJOHNNIE F.
Answering incoming calls from renters especially otherwise it was an excellent experience. Thank youAlfredo E.
Customer did not leave a comment.Bria E.
Customer did not leave a comment.ROSALIE G.
This U-haul location was easy to find. The staff was extremely helpful and friendly. The truck smelled good and was clean from the front to the back.michelle K.
Customer did not leave a comment.Chrystal D.
If money is due back to you they try to credit it to your account. Instead of giving u your money back in hand. The company keeps your money even if u no longer have an account they keep your money that is dumb as fuck. Uhaul company are big rip offs. This is covid too no mercy no love. Just rude workers.Carmesha M.
The women working at 31st and Main in KC KICK ASS. Raises. They deserve them. Bonuses, too.John A.
Customer did not leave a comment.SONYA O.
Customer did not leave a comment.Judy F.
Customer did not leave a comment.Eric V.
Customer did not leave a comment.Tej R.
Customer did not leave a comment.Courtney M.
Customer did not leave a comment.Daryl L.
Fantastic rateAnnette W.
What can be done to improve service for the next customer: Streamline the online reservation system with the physical location. For as long as it took to pickup upon my arrival I should have skipped online and just rented my truck from the counter. Perhaps only one customer should proceed inside on 31 & Main at night or particularly when the young lady is solo.DARNAY S.
Customer did not leave a comment.Alejandro V.
Customer did not leave a comment.KIWONE H.
It was such an easy process. Staff was fantasticAnn T.
I have used this location before and always have enjoyed their service. Same applied this time but all fell apart when I drove away. The engine light was on and the outside window was filthy. I did not have time to go back as movers were waiting for me to pack the truck. I tried calling the GM who waited on me and it was like Fort Knox. I did email customer service and heard back 24 hours later that if I had problems on the road to contact their road side people. This truck was almost 100000 mikes and clearly had not been looked at prior to me taking. When returning in Chicago it was prompt and courteous but rep wore his mask around his neck instead of over his faceBRUCE B.
Excellent serviceLiz Q.
greatest place everUriel S.
Customer did not leave a comment.Naima N. | First Impressions
Customer did not leave a comment.Mira K.
Customer did not leave a comment.Jessica W. | Overall Experience
The UHaul locations that have employees present (versus the self check-in kind) are much better.Ian S.
Customer did not leave a comment.Meeka B. | First Impressions
I always use this location because of the great customer service that I receive. I will always use them when possible. Thank you for all that you do for the community.Janiece B.
There was a shortage of staff. The staff were always running around helping customers.DeJa M. | Overall Experience
Everything was great. Staff was very helpful. Thankyou. GaryRodolfo H.
Customer did not leave a comment.Meeka B.
Excellent, they handled my checkin efficiently. Started with a hello as I walked in the door and had me out in less than 6 minutes. The Lyft driver even showed quickly. Told her about the door problem, she stated a mechanic would check it out.Mentora B.
Customer did not leave a comment.Kathy S.
Hands down the most welcoming Uhaul facility i have ever used. Uhaul us always my go to. The staff was friendly and ready pickup and return! Explained the gas replacement thats a first I always put in too much. Quick and cool felt zero pressure no one needs that when moving! Thanks â˜ºShannon N.
Jade was wonderful!Donald W.
Customer did not leave a comment.K Joe T.
Staff was excellent to work with. I was able to check in online and they had my unit ready for move in when I got thereDaniel C. | Online Move In
Customer did not leave a comment.chester S.
Had a poor customer service experience at this location. After stating having just been out of surgery, and not being able to lift anything but had to move everything to find something Uhaul installed. And ended up popping a stitch.Karsyn K.
Customer did not leave a comment.Matthew E.
Please contact me at Cory.firstname.lastname@example.org. After picking up my truck, I drove 20 mins to my location to pickup a couch. I opened the back door and someone had been living in the back of my truck. Pee everywhere, cat food, trash pull-ups, cigarettes etc. I have pictures. I drove 20 mins back to get a refund and was told I can get a refund but need to pay the taxes. Mileage was also incorrect. This was a terrible experience.CORY P.
Customer did not leave a comment.DEVIN W.
Customer did not leave a comment.Shelby H.
The Spanish man and the old man both are not good at all and they don't know how to speak to the people they try to Charge me extra TwiceMustafa M.
Customer did not leave a comment.Jerame G.
The front desk staff was helpful, explained things very well and was sincerely friendly!ERIN D.
Customer did not leave a comment.Cynthia H.
The manager that helped me was very nice and efficient. I was in and out to pick up my truck in just minutes.Amy W.
Customer did not leave a comment.ALEXANDRA S.
Customer did not leave a comment.tom C. | First Impressions
Customer did not leave a comment.Shaeylea G. | Overall Experience
Thank you to older lady at the front desk. She was just so helpful, honest and did everything she said she'd do in a timely manner. I really appreciate you all, and if I ever need a storage unit again, I will be back to you all. God bless!Darius D. | Overall Experience
I’ve been with U-Haul for quite some time and I always enjoy doing business with the staff at this location. YOU! ROCK!!! You are awesome!! Thank you for the Grrreat service! and Awesome! support!:)!Sheila N. | Overall Experience
Customer did not leave a comment.Scott M. | Overall Experience
Customer did not leave a comment.Brody S. | Overall Experience
Customer did not leave a comment.David P. | First Impressions
Customer did not leave a comment.roy c. | First Impressions
Customer did not leave a comment.veronica w. | Overall Experience
Kevin was truly a life-saver. We'd rented a 15' truck in Gladstone for convenience-sake and IT WASN'T THERE for pick-up. We went to the storage unit and Kevin was able to get us sorted out and on the road. I can't give him enough stars for his knowledge, helpfulness and quick response. -john eliasJohn D. E. | Overall Experience
The day staff was extremely helpful. Raquan helped with literally all of my issues, which made the storage process much easier. Nicole made sure that once I was locked out (after 10pm) that my things left in the hallway were stored safely until I returned the next day. The only thing the storage facility needs are larger elevators. My sofa and queen sized box spring had to be carried up 2 flights of stairs which was a painful process. But I like how secure the building is, and the employees were helpful.L'SHARESEE B. | First Impressions
Very easy to access the unit. Always had carts available to bring stuff in/out of unit.Mark N. | Overall Experience
Customer did not leave a comment.Andria R. | Overall Experience
Nicole is a great owner! She was patient and understanding with me and my use of the storage. The business side of her was not to be played with. Her knowledge was impeccable. The TEAM EACH AND EVERY LAST ONE OF THEM ARE FRIENDLY AND NICE. I love you all sorry for your lost, but keep your head high. Thanks for everything and have a nice day.Amir H. | Overall Experience
To whom it may concern I rented a truck that was on E they said it was going to credit my money back to me for putting the gas in the truck when I call about my money they said they credited to my account when I checked my account my storage balance was still the same when I rented the truck the very first time they overcharge double charge whatever you want to call it for $92 and some change tell me to call my bank because they credited my money back to my card and my bank said they never did they didn't see any credits of them returning my money and they didn't credited to my account because my balance it never went down and never changed nothing so when they say they're going to credit your money back they don't credit your money back they don't add it to your account none of that they give you the run-around the and they don't give you anything back like they say they do are they say they will so no I will not recommend, not at all.... thanks for your services......SHERONDA G. | Overall Experience
Customer did not leave a comment.Lisa H. | Overall Experience
During this time of crisis and uncertainty. My daughter is at university in Kansas City and we live in Canada . It was a rush and a panic to get my daughter home then to hear a day later her school was closing and she needed to be out of her dorm in 3 days . Nicole was an amazing help with setting everything up online and over the phone , as where the 3 call centre Agents I needed to speak to . Your staff has been an amazing help and comfort . We got everything moved in and secured by my daughter’s roommates. . Hopefully we will be able to move her Back into dorms when school resumes in August , and we will be back to work with U-Haul for summer break over the next 4 years.Sarah Christine M. | Online Move In
Customer did not leave a comment.Leah W. | First Impressions
The staff, Jaime, I believe and the lady she works with too at the KC main uhaul were remarkably warm. I was greeted kindly when I pulled in by a gentleman and they worked to get me two units and assisted me with each detail of my order! I appreciate all the amazing work and attention to detail.Tennille G. | First Impressions
Location was convenient and the staff was very helpful and friendly. Price was high and only reason for less than 5 Stars.Ronald D. | Overall Experience
Very friendly and helpful staff. Unit was clean.Ronald D. | First Impressions
Great customer service!Breanna W. | Overall Experience
Extremely over priced especially for the small units will not be staying w/ Uhaul and currently looking into another alternativenicole h. | First Impressions
Great doing business with you.Sheila N. | Overall Experience
Very pleasedashley b. | Overall Experience
They deserve a raiseJeremy G. | First Impressions
This facility was great. Customer service was excellent. No long waiting... The place was neat an clean...well organized. This is where I'll be doing business from now on. Thank you.AURTHER B. | First Impressions
Nicole is awesomeJOHN C. | Overall Experience
Checking out was a breeze - employees were very professional. Checking in - was a joke. Employees seemed incompetent and person in charge was not professional.Debbie E. | Overall Experience
Staff was kind and generous, the facilities smelled like rat poison, the elevates are too small for moving materials into storage.davin w. | First Impressions
Friendly staff and doing good job.Meir C. | Overall Experience
Very helpful and friendly staffryan b. | First Impressions
Awesome service super nice people very helpful & detailed when explaining how it works! Me & my boyfriend really appreciate you guy's services helped us out alot! Keep doing what you do!😎💯nicole j. | First Impressions
Fast services.Will H. | First Impressions
ALL of the staff was always very prompt/quick, efficient, friendly and professional! Well-trained and always did a great job! Thank you!Jeff I. | Overall Experience
The only drawback was not being able to access the storage unit later in the evening. Other than that, each time I was onsite, the staff was exceptionally helpful and friendly!!!!Andrew B. | Overall Experience
Very clean, and staff was friendly. The hours were very inconvenient and I couldn't access my belongings most of the days I needed it.Michele M. | Overall Experience
Everyone was Excellent. and Very Helpful. Just wish the location was able to be open longer then 5pm. But Location is Great so that's a plusNancy S. | First Impressions
met my expectationsjoe k. | Overall Experience
Staff was excellent and very helpful. Storage unit was clean and the security measures were great. My biggest issue were the elevators being too small making it difficult for big furniture storage.katie m. | Overall Experience
jayme chandler and staff were great the best thank yall an mr chandlerralph j. | First Impressions
I have used this facility before. I found excellent customer service and staff that went above and beyond to be helpful. Moving is a stressful experience and the staff here made it very pleasent.jonathan k. | Reservation
Knowledgeable staff, clean and secure buildingMike F. | Overall Experience
Booked a rental in Bellingham which was changed to Ferndale. In the end, I cancelled the booking. Booking with UHaul is like a moving target,locations keep changing.Carol M. | Reservation
Very informative and polite and the process went smoothly.veronica w. | Reservation
Staff is very helpful and knowledgeable. Unit is clean, well lit and secure.Mike F. | Reservation
Called call center twice to ask about adding users to the reservation. Both times were given different information and found out both answers were wrong when we arrived at the actual U-Haul locationHeather W. | Reservation
Excellent all the way around! Nicole, the manager and her staff should get Gold stars, they are superb assisting with storage. MartiMarti D. | Overall Experience
Very helpful respectable.Andre C. | Reservation
Lot attendant was on personal phone and walked away as I entered. GM and staff person were unbelievably rude, argumentative and unhelpful. Worst service I've received in years.Brett M. | Reservation
I received fantastic customer service. Everything was thoroughly explained and demonstrated. I love the storage facility. Thanks uhaul!ATHENA M. | Reservation
Great and helpful employees.Anita B. | Overall Experience
The staff went above and beyond to accommodate me and I really appreciate them. The access being shared w/ the bank means the hours are less convenient but it worked out fine.Melanie M. | Overall Experience
People are not answering the phone.RINDA M. | Overall Experience