On a Friday, you should have multiple people inside for customers. The manager was the only one inside and had to leave the store to take another customer up to her new storage unit. Why couldn't one of the guys outside do it? My truck was sitting outside ready to go which was nice.Brian H.
Trailer Rental & Towing in Kansas City, MO at U-Haul Moving & Storage at 31st & Main
Kansas City, MO 64111
(Bank of America Building)
Services at this Location:
- Mon-Thur: 7 am - 7 pm
- Fri: 7 am - 8 pm
- Sat: 7 am - 7 pm
- Sun: 9 am - 5 pm
- 24 hour customer return
One-Way and In-Town Local Rentals in Kansas City, MO 64111
U-Haul has the largest selection of in-town and one-way trucks and trailers available in your area. U-Haul offers an easy moving process when you rent a truck or trailer, which include: cargo and enclosed trailers, utility trailers, car trailers and motorcycle trailers. Combine your moving efforts by renting a truck and a trailer from U-Haul today.
Additional Services at this Location
- 4.0 Average Customer Rating
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Your valuable feedback will help us serve you better.
Not u-hauls problem but construction was wild with roads closed all around it.Brian S.
The location was very understaffed. Only one employee for a location that is open on Sundays. Everyone had to wait a long time, and she was doing a great job of engaging with all the people there. However, from a business perspective I wouldn't want to leave the store unattended because the only employee had to help someone outside. Again, she did a great job but was clearly getting pulled all around.Mike L.
PLEASE ALIGN THE TIRES. The vehicle pulled to the sides and it was difficult to remain in my lane. The cargo bay was also very dirty when I received the vehicle and there was a piece of someone's furniture inside the cabin.david C.
The attendant was discriminatory, combative & tyrannical. She needs to be coached in discrimination law & not pretend to be some kind of industrial hygienist or otherwise dictatorial entity. I am considering a lawsuit of both your facility & her personally for human rights abuses.Desmond P.
My customer service rep was extraordinary - GREAT service!Andrey M.
Nothing wonderful customer experienceAlvin M.
Quick great service.james E.
I went to the wrong store to get the van. Fortunately, they had a van I could use. I thought the system would notify the other location that I was picking up at a different location than where I had the reservation made. It didn't so I had a couple of calls from the correct location when I was a no-show. I felt bad and would like to have Bernburg told to call over there to cancel. It all worked out fine and everyone was really great. Maybe just remind people if they do what I did, to call and cancel the reservation.Amy C.
We would have hired movers if we would have known that option was available sooner than we did! Overall Nicole was AWESOME! we over shot the size truck we needed and she made the change to a smaller truck without any issues!Myrtis J.
It was soo easy and fast to rent a Uhaul truck from this location. We were in and out at pick up and at drop off the employee met us outside and we didn't even have to go in for the return. Super convenient!Courtney B.
I was EXTREMELY pleased with the entire experience - from reservation to checking out the truck through return process. Easy to do, truck worked great and the staff was helpful.Ken W.
Have a place to drop off after hoursvess S.
Most helpful and flawless meeting I've had all month. Thank you!Terrance L.
rude and untrained staff. Owner out of the picture. Was overcharged more than $1000. You would think the owner would have follow up on the issueChuck M.
I have rented uhaul vans from this location multiple times and always receive the same great service!! Truly a great team and I would definitely recommend this location.NICHOLAS R.
Great StaffLEEROY H.
This Is The Best U Haul Location In The CountyLEEROY H.
This was a super easy - and affordable! - rental. We will definitely recommend UHaul to others.Elizabeth R.
I feel I just got ripped off. The people at the place was very unprofessional I got overcharged. I'll put gas in the tank and they say I didn't. It went from 78 something to 104th and something that was like I just got robbed.Kimoni R.
I always come to this location even when it's not the closest and may cost a few more dollars due to mileage but I prefer this location over any as everyone is very friendly and patient and willing to help. After hours customer service chat line is great too for instances of needing to extend your rental time.Andrea B.
Very quick and easy return!COURTNEY B.
Excellent team!!DIONE M.
The girl who took care of me should get a raiseDarla M.