Customer did not leave a comment.Emily D.
Customer Reviews for U-Haul Moving & Storage at 31st & Main
Kansas City, MO 64111
(Bank of America Building)
Services at this Location:
- Mon-Thur: 7 am - 7 pm
- Fri: 7 am - 8 pm
- Sat: 7 am - 7 pm
- Sun: 9 am - 5 pm
- 24 hour customer return
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Customer did not leave a comment.Allen M.
Very friendly experience. I don't remember her name but i would come back just because of her. I'll get my next uhaul here.Scott B.
1st vehicle had an engine light on. We swapped out for another vehicle that the hood wasn't latched correctly. We were able to open and shut to latch. Wondered how diligent they were in inspecting. Also, we asked if the 15' had a lock. She said, go out and look, if it doesn't you can buy one from us. THey should know. Of course, we did, it didn't, then we came back in to stand in line all over again to purchase a lock. Other than that, happy to get a vehicle to move one way. Also, on the arrival, Buda end, we delivered to the location on our contract, upon arrival, that location required us to deliver to a secondary location. No additional charges were applied that made us happy. Expensive to move. Glad you were there for us.Michelle H.
She was very nice, professional and friendly. Should be like this everywhere. Thanks so much for the help.MALLIKARJUN B.
Customer did not leave a comment.BARBARA J.
All of the equipment I really needed wasn't available to rent, which was annoying because it made my move harder. Check your rental truck before you drive off.Trent A.
Customer did not leave a comment.Jeremy S.
Quick, responsive and friendlyDarren C.
The ramp on the truck that was issued to me was broken and not functioning properly. I called to advise the associate and she basically told me I wasn't operating it properly. Essentially it slides in and out. This truck the ramp didn't do that and was hard to put back in. Also, the appliance dolly I was issued, the wheel came off while trying to loan our appliance. I'll say the young staff, reluctantly assisted but there was one lady that was working but couldn't assist with anything. After dealing with this and having it take up most of my day when it was supposed to be an hour or 2 trip, I know for certain that the downtown location always has well maintained equipment and are helpful without assuming your stupid and don't know how to use the equipment.Ameena P.
Customer did not leave a comment.Ethan W.
Customer did not leave a comment.peter B.
Clean, organized and the woman at the front desk was friendly and helpfulCandice M.
Customer did not leave a comment.Charles L.
Friendly staff. Truck was clean and in great condition.Sean M.
Customer did not leave a comment.DAVID G.
Well you can get explain better when it comes to different charges like by the day and the original price for the truck itselfDarrell W.
I arrived at 6:40.. ish and did the self return. When I was finished there was no place to put the key for a night drop off.. I tapped on the door because it was locked. A lady came to the door and told me I had to come back tomorrow because they close at 7 or I would be charged $20.00 extra. It was 6:52pm I told her I did the self return and she rolled her eyes and said â€œbyeâ€. I've rented several trucks from Uhal and each time it gets weirder and weirder. I think I'll not be renting from you again. It's not worth the stress.ANNETTE A.
Customer did not leave a comment.Stephanie M.
Customer did not leave a comment.Dee R.
Customer did not leave a comment.Sydney S.
I didn't get their name but the person who helped us when we picked up the truck and when we dropped off the truck was AMAZING. So incredibly helpful and courteous throughout the entire process. They made me want to choose U-Haul again in the figure.Jack A.
Customer did not leave a comment.Casey T.
Customer did not leave a comment.Stephen N.
Easy pick-up and return. Fast.Kathleen R.
The website said that I could do mobile pick up and drop off, but when I got there they said I could not and must have the truck dropped off by 7 pm. Also, I reserved blankets but they were not available. I would have appreciated an email to let me know that blankets were not available so that I could bring my own. It appears that the online information needs to be updated.Gina G.
Customer did not leave a comment.William M.
Overall very good, I would like to see some kind of discount for those that return the trucks early, ie well before due date.Craig G.
I love everything about the services. Job well done.Miriam C.
The Rental Truck had empty Beer Cans and trash in the back. I had reserved my truck three weeks prior and for a two wheeler, dolly, one box and mattress coverâ€¦all I received when I picked up my truck was one Appliance Dollyâ€¦David B.
Customer did not leave a comment.Jill M.
I actually could rent closer to where I live and work but I always come to 31st and main because I love the service the friendliness and the cleanliness.mina H.
Customer did not leave a comment.Andrea T.
Customer did not leave a comment.Rodney F.
Customer did not leave a comment.Sharon W.
Customer did not leave a comment.Candius H.
Customer did not leave a comment.Beatrice A.
WENT VERY WELL YOU ALL ROCKSTEVEN H.
Horrible customer service. The girl who checked us in was the rudest person I've ever met. Attitude check. Never using uhaul again.Katie H.
I wouldn't change a thingWeltene S.
Customer did not leave a comment.Heidi P.
Customer did not leave a comment.Victoria E.
Nicole is a real asset to your business.Stephen S. | Overall Experience
Customer did not leave a comment.Jacob G.
Both equipment, furniture pads and dolly, were unavailable and I was still charged for them.eric H.
Pricing is steep but was cheapest in the areaTina K. | First Impressions
The local manager was rude and abrasive (she attributed her mood to just 3 hours of sleep), even threatening to not rent me the truck I reserved. The equipment was fine, but I would never return or recommend this location given this behavior by the general manager.James K.
Customer did not leave a comment.Juanita T.
Mobile pick up was very easy. All steps on my phone and then just had to go to counter for the keys. Check out as simple as dropping keys at counter. Excellent for moving within the city. Highly recommend.SEAN C.
Kind and professional customer service. A-1.Duane J.
Customer did not leave a comment.Hruthik T.
Customer did not leave a comment.phillip M.
Nice and friendly!phillip M.
I had trouble using the app for check in, and I was frustrated. The customer service agent inside the building was so nice, and turned the experience around into a pleasant one.Jennifer O.
Xzavier was fast, friendly, and helpful!Samantha R.
Always clean and well maintained. The manager is a very friendly, polite and enjoyable person to work with. Her employees are well trained and polite too.Jason P. | Overall Experience
Customer did not leave a comment.Charles L.
Customer did not leave a comment.DAVID G.
These ladies were curtious and polite professional and very helpfulCurtis P.
Customer did not leave a comment.DAVID G.
Customer did not leave a comment.James D.
Great PlaceLeeroy H. | Overall Experience
Nicole is the best she really makes sure that the customer is satisfied. Her attitude is outstanding she keeps the place in great shapeLeeroy H. | First Impressions
Customer did not leave a comment.David T.
Customer did not leave a comment.Julie M.
This was the 3rd time I've rented here and each time I've received great customer service. Everyone I've worked with has been very pleasant and helpful. Shout out to Megan this time for being so fun and positive during the St. Patrick's Day parade craziness!Elizabeth S.
Pleasant, positive, and efficient experience. Keep doing what you are doing. Thank you.Thomas W.
Customer did not leave a comment.David F.
I just rented a 10 X 8 storage space yesterday. The lady at the front desk, I believe her name was Nicole, was very professional and helpful. The transaction went smooth. She showed me the storage unit and it looked new and immaculate.Brent P. | First Impressions
Customer did not leave a comment.PHILIPP E.
Customer did not leave a comment.CARLA B.
Wanted to drop off trailer at uhaul loc in centerton Arkansas. There were several uhaul spots there. Could not get that confirmed. So Rogers loc was used. Very cumbersome process with unknowns for drop off. No extra charge incurred but not pleased with processs.Scott W.
Customer did not leave a comment.Sean C.
Great customer serviceBrian G.
They were so helpful and friendly!!Deirdre B.
All went well. Xavier was a great help.Gary C.
I appreciate the professional staff there. They are always so helpful and understanding. Thank You for your service and serving Me.Estella T. | Overall Experience
I paid for a Dolly on my u-hual and it wasn't there I didn't even notice until it was time to move things and the store was closed by thenEbony W.
Was not happy to have to go through a process to get a refund for charges. Manager tried to add fuel charge, and additional fuel fee that was not warranted. I took the time to add fuel back in the truck, and they took the time to try to rip me off.Amber F.
The truck had less gas in the tank then indicated on the app during initial inspection. Not a big deal.John W.
The excess code box was not workingPaulett K. | First Impressions
I did not want the $14 safemove, but it was charge to my card. Also, my bill does not add up correctly and would like a refund.Elizabeth C.
Customer did not leave a comment.KATRINA K.
Customer did not leave a comment.SAMMANTHA P.
Customer did not leave a comment.glen d. | Overall Experience
Great open area, nice and clean office, tons of supplies should I have needed them. Helpful staff.Michael A.
Great Staff and Service. The Best In The CountyLeeroy H.
The smell of old and cold cigarette smoke in the vehicle was pretty bad. Maybe offer smoke/non-smoking rental locations or equipment?Anke H.
The staff have been superb - from time on the phone to confirm my order to check-in and check-out. Each employee went above and beyond! Thank you!Donna D.
Take time to clean the windows so you can see more clearer.TERESA L.
Customer did not leave a comment.Stephen P.
Customer did not leave a comment.AngelaPatrice G.
Customer did not leave a comment.Brad B.
Bright and clean. Elevator doors close almost immediately so be careful about leaving your things in there.Laura M. | Overall Experience
Customer did not leave a comment.Mathew B.
Customer did not leave a comment.VINCENT S.
Customer did not leave a comment.CARLA B.
This was the 4th U Haul I had to drive to because of the equipment was not at location. I had even reserved 3 days in advance.Julie R.
WENT VERY WELL TKS,STEVEN H.
Customer did not leave a comment.Tameca T.
Customer did not leave a comment.Dennis S.
Nicole and Xavier were both friendly but quite professional. Prepared and anticipating my needs and questions. Site was clean, equipment neatly stored. Impressive. Their expertise made this a Eber-Easy move. Since I don't want to move again: the most I can do is Highly recommend them.Bronia B.
Customer did not leave a comment.MICHAEL L.
Customer did not leave a comment.Tshombe L.
Walked in and staff did not greet me and I was only one in location at the time. Told me where to drop trailer and stated they would check it in later. No receipt and no offer to help remove a 6x12 trailer off my vehicle or assist with backing it into the location. Not the service i expected based on pick up location.Matt H.
Customer did not leave a comment.MARGARET S.
Customer did not leave a comment.John O.
Customer did not leave a comment.Michelle S.
Nicole has been an exceptional manager and made my U-haul experience exemplary. She has excellent customer service and went above and beyond on many occasions to assist me. I love her pleasant attitude and warm disposition especially during these trying times of the pandemic. She has juggled her responsibilities with grace and should be commended.Tennille G. | Overall Experience
Customer did not leave a comment.Charles H.
Nicole is the best give her a raise an get her some helpralph j. | Overall Experience
Customer did not leave a comment.Paul R. | Overall Experience
Customer did not leave a comment.Yasira F. | Overall Experience
Customer did not leave a comment.Loris H. | Overall Experience
The staff has always been so helpful I really appreciate all their help. The place is very nice and well kept.INDIA K. | Overall Experience
The staff are second to none. Always friendly, helpful and happy. Unfortunately I was misguided on the storage rates. I wanted a large unit for my clothes and one wasn't available. So I was assigned 2 smaller units that almost added up to what I needed but way less convenient on separate floors. Then I was charged a rate that was way higher than the large unit I requested and inconvenient as well. So I moved my storage to someone who gave 2 smaller units on the same floor while I wait for a large unit to become available and am being charged the rate that I would be paying for what I requested until that size comes available. THAT'S customer service. You don't punish a customer monetarily because you don't have what they need immediately.mike b. | Overall Experience
I hope that my reasons for leaving doesnt hurt my relationship and future business with uhaul I caught covid early on and fell behind on payments for a storage and the manager Nichols Shaw was so understanding and uhaul so helpful during my hospitalization and offered me and way to save my things I just wanted to say I really appreciate you uhaul when I thought all was lost and thought I wouldn't make it thru covid 19 knowing that my personal belongings were safe and I could come retrieve them thank you thank you thank you love you guts for that because with the payment agreement i just didnt kbow how I was goibg to pay for and thought I surely lost it . ❤❤ its so nice to see companys that care about there customers and understand this pandemic. Sincerely Lanora gordonLanora T. | Overall Experience
Great and convenient! Love the access with card.Marisa S. | Overall Experience
Customer did not leave a comment.Elvia F. | Overall Experience
Customer did not leave a comment.Timothy D. | First Impressions
Xavier was very helpful and was very nice.STACEY W. | First Impressions
Customer did not leave a comment.WILLIAM O. | Overall Experience
Always a pleasure dealing with Nicole and her staff when it comes to college move in and move out . It’s hard to deal with all this from Canada and Nicole makes this so easy and takes always the extra stress on this mama .S Christine M. | Overall Experience
Customer did not leave a comment.WILLIAM O. | First Impressions
Customer did not leave a comment.Carlos G. | Overall Experience
The stall that was given to me was still full and he moved me over to the next stall that he said was larger but it did not look like it to me. And I have to pay more then I was quoted. I am glad it is going to be temporary until I get a larger home and I will be measuring it when I go back. But it is nice and clean other then having to pay almost $25.00 more a month and a stall that might be smaller.patricia t. | First Impressions
Customer did not leave a comment.Matthew F. | First Impressions
Customer did not leave a comment.Adam S. | First Impressions
The employees at this location were very friendly and helpful.BARRY B. | Overall Experience
The guy that set up my account was very helpful and nice!!!!! IMichael F. | First Impressions
Customer did not leave a comment.Yasira F. | First Impressions
Customer did not leave a comment.Thomas B. | Overall Experience
Customer did not leave a comment.David H. | Online Move In
Customer did not leave a comment.David P. | Overall Experience
There is a real disconnect between the reservation process and actual rental process. Business processes are extremely inflexible. Incredibly difficult to get a hold of the correct person to handle an issue.Joseph S. | Overall Experience
All of the staff that I worked with were very helpful and had great customer service skills. I would use that storage facility again.THOMAS M. | Overall Experience
General manager was amazing!!She approached me right after driving into the lot.Extremely helpful to my family’s moving needs!She gave me a tour and explanation of the facility.She was very friendly to my family.Excellent customer service skills!!!she made sure all of our questions were answered and was very helpful the whole time.Great working attitude!!! I wish more businesses were run her wayTHOMAS M. | First Impressions
Great Customer Service Management Nicoke Is Very Understanding And Caring Makes Sure Its Always CleanKelshawn B. | Overall Experience
Customer did not leave a comment.Rebyka W. | Overall Experience
Please put the elevator specs insite and the website since it’s not a cargo elevator. Otherwise greatBerlisha A. | Overall Experience
The people here are absolutely amazing! After two house fires a month apart my stress level was through the roof. I received so much genuine kindness from the staff, and the empathy I received really made a difference. Thank you!Sagan K. | Overall Experience
Awesome facility with friendly helpful staff. I never felt concerned storing my belongings at this u-haul storage facility.Khoa L. | Overall Experience
There were a few hiccups but the staff and management was MORE than accommodating in helping me with my already complicated move. They made my experience SO much easier than it could have been!INDIA K. | First Impressions
Outstanding service. Thank youMARK S. | First Impressions
Customer did not leave a comment.Naima N. | First Impressions
Customer did not leave a comment.Jessica W. | Overall Experience
Customer did not leave a comment.Meeka B. | First Impressions
There was a shortage of staff. The staff were always running around helping customers.DeJa M. | Overall Experience
Staff was excellent to work with. I was able to check in online and they had my unit ready for move in when I got thereDaniel C. | Online Move In
Customer did not leave a comment.tom C. | First Impressions
Customer did not leave a comment.Shaeylea G. | Overall Experience
Thank you to older lady at the front desk. She was just so helpful, honest and did everything she said she'd do in a timely manner. I really appreciate you all, and if I ever need a storage unit again, I will be back to you all. God bless!Darius D. | Overall Experience
I’ve been with U-Haul for quite some time and I always enjoy doing business with the staff at this location. YOU! ROCK!!! You are awesome!! Thank you for the Grrreat service! and Awesome! support!:)!Sheila N. | Overall Experience
Customer did not leave a comment.Scott M. | Overall Experience
Customer did not leave a comment.Brody S. | Overall Experience
Customer did not leave a comment.David P. | First Impressions
Customer did not leave a comment.roy c. | First Impressions
Customer did not leave a comment.veronica w. | Overall Experience
Kevin was truly a life-saver. We'd rented a 15' truck in Gladstone for convenience-sake and IT WASN'T THERE for pick-up. We went to the storage unit and Kevin was able to get us sorted out and on the road. I can't give him enough stars for his knowledge, helpfulness and quick response. -john eliasJohn D. E. | Overall Experience
The day staff was extremely helpful. Raquan helped with literally all of my issues, which made the storage process much easier. Nicole made sure that once I was locked out (after 10pm) that my things left in the hallway were stored safely until I returned the next day. The only thing the storage facility needs are larger elevators. My sofa and queen sized box spring had to be carried up 2 flights of stairs which was a painful process. But I like how secure the building is, and the employees were helpful.L'SHARESEE B. | First Impressions
Very easy to access the unit. Always had carts available to bring stuff in/out of unit.Mark N. | Overall Experience
Customer did not leave a comment.Andria R. | Overall Experience
Nicole is a great owner! She was patient and understanding with me and my use of the storage. The business side of her was not to be played with. Her knowledge was impeccable. The TEAM EACH AND EVERY LAST ONE OF THEM ARE FRIENDLY AND NICE. I love you all sorry for your lost, but keep your head high. Thanks for everything and have a nice day.Amir H. | Overall Experience
To whom it may concern I rented a truck that was on E they said it was going to credit my money back to me for putting the gas in the truck when I call about my money they said they credited to my account when I checked my account my storage balance was still the same when I rented the truck the very first time they overcharge double charge whatever you want to call it for $92 and some change tell me to call my bank because they credited my money back to my card and my bank said they never did they didn't see any credits of them returning my money and they didn't credited to my account because my balance it never went down and never changed nothing so when they say they're going to credit your money back they don't credit your money back they don't add it to your account none of that they give you the run-around the and they don't give you anything back like they say they do are they say they will so no I will not recommend, not at all.... thanks for your services......SHERONDA G. | Overall Experience
Customer did not leave a comment.Lisa H. | Overall Experience
During this time of crisis and uncertainty. My daughter is at university in Kansas City and we live in Canada . It was a rush and a panic to get my daughter home then to hear a day later her school was closing and she needed to be out of her dorm in 3 days . Nicole was an amazing help with setting everything up online and over the phone , as where the 3 call centre Agents I needed to speak to . Your staff has been an amazing help and comfort . We got everything moved in and secured by my daughter’s roommates. . Hopefully we will be able to move her Back into dorms when school resumes in August , and we will be back to work with U-Haul for summer break over the next 4 years.Sarah Christine M. | Online Move In
Customer did not leave a comment.Leah W. | First Impressions
The staff, Jaime, I believe and the lady she works with too at the KC main uhaul were remarkably warm. I was greeted kindly when I pulled in by a gentleman and they worked to get me two units and assisted me with each detail of my order! I appreciate all the amazing work and attention to detail.Tennille G. | First Impressions
Location was convenient and the staff was very helpful and friendly. Price was high and only reason for less than 5 Stars.Ronald D. | Overall Experience
Very friendly and helpful staff. Unit was clean.Ronald D. | First Impressions
Great customer service!Breanna W. | Overall Experience
Extremely over priced especially for the small units will not be staying w/ Uhaul and currently looking into another alternativenicole h. | First Impressions
Great doing business with you.Sheila N. | Overall Experience
Very pleasedashley b. | Overall Experience
They deserve a raiseJeremy G. | First Impressions
This facility was great. Customer service was excellent. No long waiting... The place was neat an clean...well organized. This is where I'll be doing business from now on. Thank you.AURTHER B. | First Impressions
Nicole is awesomeJOHN C. | Overall Experience
Checking out was a breeze - employees were very professional. Checking in - was a joke. Employees seemed incompetent and person in charge was not professional.Debbie E. | Overall Experience
Staff was kind and generous, the facilities smelled like rat poison, the elevates are too small for moving materials into storage.davin w. | First Impressions
Friendly staff and doing good job.Meir C. | Overall Experience
Very helpful and friendly staffryan b. | First Impressions
Awesome service super nice people very helpful & detailed when explaining how it works! Me & my boyfriend really appreciate you guy's services helped us out alot! Keep doing what you do!😎💯nicole j. | First Impressions
Fast services.Will H. | First Impressions
ALL of the staff was always very prompt/quick, efficient, friendly and professional! Well-trained and always did a great job! Thank you!Jeff I. | Overall Experience
The only drawback was not being able to access the storage unit later in the evening. Other than that, each time I was onsite, the staff was exceptionally helpful and friendly!!!!Andrew B. | Overall Experience
Very clean, and staff was friendly. The hours were very inconvenient and I couldn't access my belongings most of the days I needed it.Michele M. | Overall Experience
Everyone was Excellent. and Very Helpful. Just wish the location was able to be open longer then 5pm. But Location is Great so that's a plusNancy S. | First Impressions
met my expectationsjoe k. | Overall Experience
Staff was excellent and very helpful. Storage unit was clean and the security measures were great. My biggest issue were the elevators being too small making it difficult for big furniture storage.katie m. | Overall Experience
jayme chandler and staff were great the best thank yall an mr chandlerralph j. | First Impressions
I have used this facility before. I found excellent customer service and staff that went above and beyond to be helpful. Moving is a stressful experience and the staff here made it very pleasent.jonathan k. | Reservation
Knowledgeable staff, clean and secure buildingMike F. | Overall Experience
Booked a rental in Bellingham which was changed to Ferndale. In the end, I cancelled the booking. Booking with UHaul is like a moving target,locations keep changing.Carol M. | Reservation
Very informative and polite and the process went smoothly.veronica w. | Reservation
Staff is very helpful and knowledgeable. Unit is clean, well lit and secure.Mike F. | Reservation
Called call center twice to ask about adding users to the reservation. Both times were given different information and found out both answers were wrong when we arrived at the actual U-Haul locationHeather W. | Reservation
Excellent all the way around! Nicole, the manager and her staff should get Gold stars, they are superb assisting with storage. MartiMarti D. | Overall Experience
Very helpful respectable.Andre C. | Reservation
Lot attendant was on personal phone and walked away as I entered. GM and staff person were unbelievably rude, argumentative and unhelpful. Worst service I've received in years.Brett M. | Reservation
I received fantastic customer service. Everything was thoroughly explained and demonstrated. I love the storage facility. Thanks uhaul!ATHENA M. | Reservation
Great and helpful employees.Anita B. | Overall Experience
The staff went above and beyond to accommodate me and I really appreciate them. The access being shared w/ the bank means the hours are less convenient but it worked out fine.Melanie M. | Overall Experience
People are not answering the phone.RINDA M. | Overall Experience
Additional Services at this Location
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