Customer did not leave a comment.KEVIN G.
Customer Reviews for U-Haul Moving & Storage at 36th St
Miami, FL 33142
(E Of 27th Av)
Services at this Location:
- Mon-Thur: 7 am - 7 pm
- Fri: 7 am - 8 pm
- Sat: 7 am - 7 pm
- Sun: 9 am - 5 pm
- Free towing inspection
- Propane pay at pump
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
The truck smelled terrible like cigarettes, they charged me an after hours service fee of 20 dollars that no one told me about when they called me and told me i needed to return the truck that night because they had it rented in the morning. The location received my reservation 30 minutes before my pick up time even though i reserved it the day before. Overall poor communication and the truck smelled terrible.Cristina J.
excellent choice and well prepared personelFRANCESCO L.
Customer did not leave a comment.ORLIN N.
Un servicio excelentenelson C.
Customer did not leave a comment.JOSE R.
Customer did not leave a comment.Anjanette Q.
Customer did not leave a comment.KEVIN G.
Customer did not leave a comment.PIO G.
Customer did not leave a comment.Relesha T.
Customer did not leave a comment.MILAGROS E.
Customer did not leave a comment.JOSUE C.
Muy amable muy servicial y atentosRAUL V.
Customer did not leave a comment.SHAVON R.
Everyone is very helpful and courteous.Linda P. | First Impressions
Customer did not leave a comment.OCTAVIO M.
They don't have customer serviceALIDE D.
what you can do is treat them the same as you do me, with kindness courteous and respect. All the workers are very well train to do their job. and the manager is awesome. Until I come back again because I am a very regular customer and happy, Have a very blessed day.ANGELA G.
Keep Doing What your DoingULYSSES R.
Customer did not leave a comment.Tykwanzia J.
Vehicle was clean, no issues, but only had a quarter tank of gas.SAMUEL C.
Customer did not leave a comment.FRITZ D.
Customer did not leave a comment.FRITZ D.
The staffs there are very helpful and friendly.Diane G. | Overall Experience
mice got to my stuffEleida D. | Overall Experience
Roaches in cab. LOTS!! Charging me two days on self check in is shady or lazy. either way I ended up paying $2 more for same rental w less miles the next day because of this.Brian W.
Customer did not leave a comment.TIFFANY L.
La muchacha que me atendiÃ³ en el from desk fue muy amableMARYBELL H.
Excelente todoJOSE P.
Thank you so much for your helpWILLY L.
Customer did not leave a comment.MAX P.
keep with the good work.JOSE V.
Best staff, facility and servicesKOPEIKA R.
Customer did not leave a comment.wqJuan U.
.no solo NO ME HAN DEVUELTO EL CARGO DE $254.54 cobrado por error sino que me han realizado otro de $157.12, lo cual ha provocado un sobregiro en mi cuenta por lo que cualquier fee que el banco me cobre lo tendrÃ¡n que pagar. No solo les he enviado estos correos para pedirles que resolvieran esta situaciÃ³n lo mÃ¡s pronto posible. El dÃa 22 de enero, 2021, al percatarme del cobro por error me personÃ© en la oficina de la 2460 NW 36th St. Miami. Fl 33142, donde rentÃ© y devolvÃ la camioneta y la carretilla) la Assistant Manager la Sra. Menissa Martinez me asegurÃ³ que en 72h este $ serÃa devuelto y no ha sido asÃ.JUAN T.
Your employees mislead customers with the insuranceJonathan U.
Customer did not leave a comment.KIAUNDRA D.
nothing the staff was great, Their an important staple is the community.SONYA B.
Customer did not leave a comment.Jose V.
Customer did not leave a comment.TAMMIE M.
Customer did not leave a comment.JOSE A.
They give you an estimate of price and when you turn it in they end up charging you for even putting a water bottle in the cup holder. ( Obviously I am been sarcastic) but they overcharge way to much for local ridiculous. I would say just improve the explaining and telling people straight forward what they will be charge if they don't put gas use Dolley and so on.BRYAN C.
Customer did not leave a comment.YUNIER G.
Everything was great, but when I returned the trailer I was told there was nothing else I needed to do. 2 days later I received an invoice for a 2 day rental when it was only a 1 day rental. It was corrected, but shouldn't have happened if it was taken care of immediately. Other than that, everything else was greatJORGE H.
Customer did not leave a comment.LEZEDRIC H.
Customer did not leave a comment.SEBASTIAN M.
This site is the best place. CongratulationsJUAN O.
Customer did not leave a comment.LUIS G.
Customer did not leave a comment.ZELROY S.
no place for Customers to PARKFRANK S.
Customer did not leave a comment.ARMANDO P.
Not a thingGEORGE N.
Nothing everything was nice and clean.GABRISHA H.
Customer did not leave a comment.DAYAMIS T.
Customer did not leave a comment.Alberto T.
Customer did not leave a comment.RICHARD S.
Manager was at front desk, took care of me. Very nice and professional. Will come again, thanks.JORGE S.
Team Member Bizae Stewart is in need of formal training in customer service. A formal complaint has been typed and submitted to the stores general manager Greeg Herrera. I am awaiting a response. This was the most disrespect I have ever received from an establishment where I have been a paying customer and is very upsetting. I would not recommend anyone be a patron to this location if they allow their staff to talk to and treat customers in such a manner.Dorcas Laura W.
Customer did not leave a comment.DEBORAH K.
This location is top notch. I received Amazing costumer service from their representative Melissa. She was extremely professional and very attentive. Their equipment was clean and brand new. Thanks again Melissa & U-hual for a great experience. Be Well & Stay Safe!GIOVANNI S.
Customer did not leave a comment.JOHNATHAN G.
Very professionalZachery A.
Customer did not leave a comment.Dorothy M. | Overall Experience
Customer did not leave a comment.RENATO M.
Customer did not leave a comment.SYLCAME V.
attendant was rudeAlejandro R.
Customer did not leave a comment.Gustavo L.
Customer did not leave a comment.Roberto V.
More customer parking neededMARLON M.
Customer did not leave a comment.jorge M.
the pick up that was given to me. when you turn on the A/C heavy cigarette smell came out thru the A/C and i had to drive with the window down. I told the assist manager Melissa and the associate tania. tania and melissa were very helpful from start to finished.JUAN R.
All good .Valdes I.
Customer did not leave a comment.ARIEL C.
So far nothing needs to be improve the staff were very helpful and friendly great peopleCELIA R.
My uv was leaking water and most of my merchandise was getting wet that was very unpleasant for me thank youWilliam G.
thank you for such as frendly services.Martha M.
Customer did not leave a comment.Octavia T.
Manager assistance was very rudeALVENY B.
Customer did not leave a comment.RUBENS D.
Customer did not leave a comment.vertie G.
This is the best Uhaul rental location. They really do have the best staff working there. I frequently rent trailers, and out of all the places I have rented, the 2460 NW 36TH ST, is always the fastest, and the staff and management are exceptionally competent and efficient in the way they provide customer service. I rent there all the time, unless they dont have the equipment im trying to rent available, and I have to go to another location.MARIA T.
I was encouraged to self check out and trusted the process. The truck was given with less gas then noted. I took a picture and was still charges $28 for gas and $30. I was charged an additional day. When I called Melissa Martinez was extremely rude and unprofessional. I will NEVER do business with Uhaul again.Luis G.
Return his walletABEL R.
More employeesREGINA F.
Customer did not leave a comment.YEMMERI O.
Customer did not leave a comment.Magaly A.
Great customer care...Roberto M.
This location is the best, however Uhaul corporate office need to find a way to get a the tolls lowered when it pertains to their rentals. (As a business customer, who RENT THEIR TRUCKS once every month for the last 7 years the tolls are ridiculous!!!)MAKE A W.
Customer did not leave a comment.Aurelio N.
Customer did not leave a comment.VICTOR S.
This location located on nw 36th street in Miami was not a good experience. The truck I drove smelled like an ash tray. One of the workers told me some old man always rents this truck and smokes cigars. Not acceptable! I interpreted as this is typical and that they allow it. Also, I heard another representative did not allow a PAYING customer to use the bathroom. I was extremely dissatisfied with their service.JACQUELINE P.
Customer did not leave a comment.david G.
Price per milage to highFrank E.
fast serviceErik V.
Customer did not leave a comment.kelni B.
had big issues with the trailer I rented it began to malfunction in the highway!! blowing smoke everywhere also . Very disappointedSAMUEL S.
Customer did not leave a comment.JOSE R.
As far as my experience. Everything was great . No room for improvement. Great crewFrancisco G.
the truck had problems with the transmission box;;ALEXIS E.
Customer did not leave a comment.BENJAMIN Z.
Customer did not leave a comment.JOSE I.
Nothing everything was great thanks so muchChelsea Elizabet M.
Thank you for your service.Joaquin S. | Overall Experience
Menissa was excellent!!Adriana R. | First Impressions
Customer did not leave a comment.Ezequiel B. | Overall Experience
Staff was amazingAPRIL M. | Overall Experience
Excellent Team WorkCarlos B. | Overall Experience
Thanks. I enjoyed my uhaul journey and I will come again.OLLIE B. | Overall Experience
The staff was always helpful and friendly and went out of their way to make sure I felt welcome and appreciated. Anytime I needed help whether to find a locksmith, needing to dump trash, or questions about my storage price I didn't have a problem. This location is also very good in that in case of hurricane it is least likely to flood.ORCHADIA M. | Overall Experience
Customer did not leave a comment.Faye P. | Overall Experience
GoodAndreina R. | Overall Experience
Everyone helped me especially when they knew I had Disabilities. I appreciate everything they did to make things easier for me.Anna G. | Overall Experience
Everyone was very kind and the facility is clean. Staff is very helpful and please communicate with the staff they know how to help with the storage and vehicle. Staff is professionaldesiree b. | First Impressions
The service in this place is excellent!alex h. | Overall Experience
The two girls that took care of me were excellent. The one that helped me to put away my itemswas so sweet and so nice and she deserves a raise. I have back problems and she was just so wonderful!alex h. | First Impressions
Alejandro Rodriguez at the facility in Miami was AWFUL! it took him an hour for us to return truck, was rude, cussed in front of us and said bad things about uhaul, tried to make me pay for free storaKrista G. | First Impressions
Always a problem. Incompetent& RUDE staff. Move out date was the 18th spoke to rep and was told I was ready to go, yet I got calls.U-Haul is a joke. Wouldn’t recommend ot even to my worse enemy.Jacqueline D. | Overall Experience
Everyone at this facility was top notch. The GM Hector runs a tight ship. They made my move very easy and helped in all aspects. I'm very grateful.Hakim A. | First Impressions
The person was great and very helpfulBessy H. | First Impressions
Excellent staff and professionalism!Edward B. | Overall Experience
Everything was greatOrlando A. | Overall Experience
I had several issues and my car was totaled due to Uhal. I sent several messages to director with no response. Management is nasty and loss a large number of customer like myself that don't want toangela b. | Overall Experience
Me gustó porque un sitio limpio y con aire acondicionado lo único que el precio está un poco hartoJulixa G. | Reservation
Poor customer serviceLUCY L. | Reservation
My worst experience. It was a nightmare. I would never recommend uhaul.LUCY L. | Reservation
GREAT SERVICE AND DEALSAHMED C. | Overall Experience
I’m not recommending this place to anyone, I pay for the whole month on agoust 12 and two day ago I picked up all my stuff and I leaves the keys in the office they told me that they can’t return my moomar p. | Overall Experience
The staff was very helpful and attentive to our needsDantravia J. | Reservation
Additional Services at this Location
We have the largest selection of new trucks!
Our cargo and utility trailers start at $14.95!
We have the most coverage in North America!
We ship across town or accross the world!
We sell hundreds of products to make moving easier!
U-Haul is North America's #1 hitch installer!
Propane service delivered straight to your door!