Customer Reviews for U-Haul Moving & Storage at 36th St

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Testimonials from recent customers of U-Haul Moving & Storage at 36th St

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Eleida D. | Overall Experience |
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mice got to my stuff

Brian W.
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Roaches in cab. LOTS!! Charging me two days on self check in is shady or lazy. either way I ended up paying $2 more for same rental w less miles the next day because of this.

TIFFANY L.
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Customer did not leave a comment.

MARYBELL H.
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La muchacha que me atendió en el from desk fue muy amable

JOSE P.
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Excelente todo

WILLY L.
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Thank you so much for your help

MAX P.
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Customer did not leave a comment.

JOSE V.
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keep with the good work.

KOPEIKA R.
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Best staff, facility and services

wqJuan U.
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Customer did not leave a comment.

JUAN T.
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.no solo NO ME HAN DEVUELTO EL CARGO DE $254.54 cobrado por error sino que me han realizado otro de $157.12, lo cual ha provocado un sobregiro en mi cuenta por lo que cualquier fee que el banco me cobre lo tendrán que pagar. No solo les he enviado estos correos para pedirles que resolvieran esta situación lo más pronto posible. El día 22 de enero, 2021, al percatarme del cobro por error me personé en la oficina de la 2460 NW 36th St. Miami. Fl 33142, donde renté y devolví la camioneta y la carretilla) la Assistant Manager la Sra. Menissa Martinez me aseguró que en 72h este $ sería devuelto y no ha sido así.

Jonathan U.
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Your employees mislead customers with the insurance

KIAUNDRA D.
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Customer did not leave a comment.

SONYA B.
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nothing the staff was great, Their an important staple is the community.

Jose V.
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Customer did not leave a comment.

TAMMIE M.
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Customer did not leave a comment.

JOSE A.
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Customer did not leave a comment.

BRYAN C.
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They give you an estimate of price and when you turn it in they end up charging you for even putting a water bottle in the cup holder. ( Obviously I am been sarcastic) but they overcharge way to much for local ridiculous. I would say just improve the explaining and telling people straight forward what they will be charge if they don't put gas use Dolley and so on.

YUNIER G.
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Customer did not leave a comment.

JORGE H.
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Everything was great, but when I returned the trailer I was told there was nothing else I needed to do. 2 days later I received an invoice for a 2 day rental when it was only a 1 day rental. It was corrected, but shouldn't have happened if it was taken care of immediately. Other than that, everything else was great

LEZEDRIC H.
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Customer did not leave a comment.

SEBASTIAN M.
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Customer did not leave a comment.

JUAN O.
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This site is the best place. Congratulations

LUIS G.
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Customer did not leave a comment.

ZELROY S.
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Customer did not leave a comment.

FRANK S.
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no place for Customers to PARK

ARMANDO P.
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Customer did not leave a comment.

GEORGE N.
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Not a thing

GABRISHA H.
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Nothing everything was nice and clean.

DAYAMIS T.
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Customer did not leave a comment.

Alberto T.
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Customer did not leave a comment.

RICHARD S.
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Customer did not leave a comment.

JORGE S.
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Manager was at front desk, took care of me. Very nice and professional. Will come again, thanks.

Dorcas Laura W.
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Team Member Bizae Stewart is in need of formal training in customer service. A formal complaint has been typed and submitted to the stores general manager Greeg Herrera. I am awaiting a response. This was the most disrespect I have ever received from an establishment where I have been a paying customer and is very upsetting. I would not recommend anyone be a patron to this location if they allow their staff to talk to and treat customers in such a manner.

DEBORAH K.
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Customer did not leave a comment.

GIOVANNI S.
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This location is top notch. I received Amazing costumer service from their representative Melissa. She was extremely professional and very attentive. Their equipment was clean and brand new. Thanks again Melissa & U-hual for a great experience. Be Well & Stay Safe!

JOHNATHAN G.
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Customer did not leave a comment.

Zachery A.
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Very professional

Dorothy M. | Overall Experience |
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Customer did not leave a comment.

RENATO M.
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Customer did not leave a comment.

SYLCAME V.
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Customer did not leave a comment.

Alejandro R.
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attendant was rude

Gustavo L.
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Customer did not leave a comment.

Roberto V.
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Customer did not leave a comment.

MARLON M.
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More customer parking needed

jorge M.
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Customer did not leave a comment.

JUAN R.
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the pick up that was given to me. when you turn on the A/C heavy cigarette smell came out thru the A/C and i had to drive with the window down. I told the assist manager Melissa and the associate tania. tania and melissa were very helpful from start to finished.

Valdes I.
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All good .

ARIEL C.
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Customer did not leave a comment.

CELIA R.
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So far nothing needs to be improve the staff were very helpful and friendly great people

William G.
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My uv was leaking water and most of my merchandise was getting wet that was very unpleasant for me thank you

Martha M.
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thank you for such as frendly services.

Octavia T.
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Customer did not leave a comment.

ALVENY B.
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Manager assistance was very rude

RUBENS D.
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Customer did not leave a comment.

vertie G.
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Customer did not leave a comment.

MARIA T.
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This is the best Uhaul rental location. They really do have the best staff working there. I frequently rent trailers, and out of all the places I have rented, the 2460 NW 36TH ST, is always the fastest, and the staff and management are exceptionally competent and efficient in the way they provide customer service. I rent there all the time, unless they dont have the equipment im trying to rent available, and I have to go to another location.

Luis G.
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I was encouraged to self check out and trusted the process. The truck was given with less gas then noted. I took a picture and was still charges $28 for gas and $30. I was charged an additional day. When I called Melissa Martinez was extremely rude and unprofessional. I will NEVER do business with Uhaul again.

ABEL R.
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Return his wallet

REGINA F.
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More employees

YEMMERI O.
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Customer did not leave a comment.

Magaly A.
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Customer did not leave a comment.

Roberto M.
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Great customer care...

MAKE A W.
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This location is the best, however Uhaul corporate office need to find a way to get a the tolls lowered when it pertains to their rentals. (As a business customer, who RENT THEIR TRUCKS once every month for the last 7 years the tolls are ridiculous!!!)

Aurelio N.
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Customer did not leave a comment.

VICTOR S.
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Customer did not leave a comment.

JACQUELINE P.
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This location located on nw 36th street in Miami was not a good experience. The truck I drove smelled like an ash tray. One of the workers told me some old man always rents this truck and smokes cigars. Not acceptable! I interpreted as this is typical and that they allow it. Also, I heard another representative did not allow a PAYING customer to use the bathroom. I was extremely dissatisfied with their service.

david G.
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Customer did not leave a comment.

Frank E.
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Price per milage to high

Erik V.
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fast service

kelni B.
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Customer did not leave a comment.

SAMUEL S.
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had big issues with the trailer I rented it began to malfunction in the highway!! blowing smoke everywhere also . Very disappointed

JOSE R.
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Customer did not leave a comment.

Francisco G.
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As far as my experience. Everything was great . No room for improvement. Great crew

ALEXIS E.
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the truck had problems with the transmission box;;

BENJAMIN Z.
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Customer did not leave a comment.

JOSE I.
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Customer did not leave a comment.

Chelsea Elizabet M.
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Nothing everything was great thanks so much

CRAIG M.
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return procedures needs improvement. I waited 49 minutes to get into facility and was charged for an extra rental fee because my truck was clocked in at 935am am when it was supposed to be returned at 900am.i was at the facility at 850am in the middle of the street waiting along with several other vehicles.

Youssef A.
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Customer did not leave a comment.

Gensis R.
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Menesa Martinez had great customer service

edgar R.
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The gentlemen I received the truck from was rude and when I returns the truck, I went inside not knowing everything was processed outside another chubby guy was rude like saying what do you want no greeting or nothing and very sarcastic about how I was to receive my receipt, was not good for me after paying my money.

jose Yony S.
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Keep the word too many last time changes

LORENA R.
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Truck: Good. Customer Service: Poor.

Angel V.
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Customer did not leave a comment.

Jacob K.
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Customer did not leave a comment.

Roberto M.
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Customer did not leave a comment.

Robert M.
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Excellent service In and out 👍

MANUEL A.
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Customer did not leave a comment.

LUIS M.
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Customer did not leave a comment.

Deyanira Q.
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Bueno me encanto

Torriano W.
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Keep providing the same comfort, Assuredness, and a variety of options that the associates already does!

ALLAN P.
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They were friendly, professional, and they worked fast. Very helpful.

Joaquin S. | Overall Experience |
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Thank you for your service.

Chris R.
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Well my U-Haul truck broke down after moving and I couldn't use the truck for the remainder of the moving project.. Then if the brake down wasn't bad enough then it took more than 3 hours waiting on someone to come and fix it.

Adriana R. | First Impressions |
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Menissa was excellent!!

OMAR R.
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Customer did not leave a comment.

David B.
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Customer did not leave a comment.

DALIUS B.
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Have the truck we reserved in the location we reserved it on time.

Joseph M.
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Customer did not leave a comment.

Maudell S.
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Customer did not leave a comment.

Isaac S.
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Customer did not leave a comment.

MICHAEL B.
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Best UHAUL experience so far.

TONIA S.
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Customer did not leave a comment.

Ezequiel B. | Overall Experience |
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Customer did not leave a comment.

APRIL M. | Overall Experience |
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Staff was amazing

Carlos B. | Overall Experience |
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Excellent Team Work

OLLIE B. | Overall Experience |
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Thanks. I enjoyed my uhaul journey and I will come again.

ORCHADIA M. | Overall Experience |
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The staff was always helpful and friendly and went out of their way to make sure I felt welcome and appreciated. Anytime I needed help whether to find a locksmith, needing to dump trash, or questions about my storage price I didn't have a problem. This location is also very good in that in case of hurricane it is least likely to flood.

Faye P. | Overall Experience |
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Customer did not leave a comment.

Andreina R. | Overall Experience |
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Good

Anna G. | Overall Experience |
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Everyone helped me especially when they knew I had Disabilities. I appreciate everything they did to make things easier for me.

desiree b. | First Impressions |
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Everyone was very kind and the facility is clean. Staff is very helpful and please communicate with the staff they know how to help with the storage and vehicle. Staff is professional

alex h. | Overall Experience |
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The service in this place is excellent!

alex h. | First Impressions |
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The two girls that took care of me were excellent. The one that helped me to put away my itemswas so sweet and so nice and she deserves a raise. I have back problems and she was just so wonderful!

Krista G. | First Impressions |
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Alejandro Rodriguez at the facility in Miami was AWFUL! it took him an hour for us to return truck, was rude, cussed in front of us and said bad things about uhaul, tried to make me pay for free stora

Jacqueline D. | Overall Experience |
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Always a problem. Incompetent& RUDE staff. Move out date was the 18th spoke to rep and was told I was ready to go, yet I got calls.U-Haul is a joke. Wouldn’t recommend ot even to my worse enemy.

Hakim A. | First Impressions |
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Everyone at this facility was top notch. The GM Hector runs a tight ship. They made my move very easy and helped in all aspects. I'm very grateful.

Bessy H. | First Impressions |
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The person was great and very helpful

Edward B. | Overall Experience |
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Excellent staff and professionalism!

Orlando A. | Overall Experience |
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Everything was great

angela b. | Overall Experience |
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I had several issues and my car was totaled due to Uhal. I sent several messages to director with no response. Management is nasty and loss a large number of customer like myself that don't want to

Julixa G. | Reservation |
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Me gustó porque un sitio limpio y con aire acondicionado lo único que el precio está un poco harto

LUCY L. | Reservation |
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Poor customer service

LUCY L. | Reservation |
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My worst experience. It was a nightmare. I would never recommend uhaul.

AHMED C. | Overall Experience |
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GREAT SERVICE AND DEALS

omar p. | Overall Experience |
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I’m not recommending this place to anyone, I pay for the whole month on agoust 12 and two day ago I picked up all my stuff and I leaves the keys in the office they told me that they can’t return my mo

Dantravia J. | Reservation |
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The staff was very helpful and attentive to our needs

No reviews have been submitted for this location.

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