Customer Reviews for U-Haul Moving & Storage at 36th St

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Testimonials from recent customers of U-Haul Moving & Storage at 36th St

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Nicole P. on

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Yselso M. on

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Loirelys M. on

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Lauren M. on

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Frank S. on

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I am sure you can check my rental record I have been using U-Haul for many years and thru out Florida and I have never complain but this time I am, I did the reservation via my computer and got a reservation number when I got to the dealer this idiot try to help me and I show him the reservation number, he didn't understand what that means and proceed to star the renting process by asking all the questions, I asking why I need to go thru all this when I already had a reservation he ignored me, ok so I put up with his ignorance, when my card was decline I said to him to just wait a moment that I was going to get my aunt outside in the car to come in with her credit card, maybe 20 seconds later We came in and the idiot already erased all my process and was taking care of another customer, I would understand this if he was alone but it was him and this other guy Mr. Big Shot Alejandro Rodriguez seating there doing nothing and I when to him and asking why the idiot erased my order he said because the idiot needed to taker care of the next customer, so I asking why didn't he take care of the next customer since he was seating there doing nothing, he replied that he did not have to answer me and I either shot up when I told him "that both him and the idiot were total incompetents and should not be working in customer service" he said that he will refused to service me, so I need it the truck and left the office and when outside and let my aunt finished the the process, she told me later that Big Shot Rodriguez told her that he was going to call the police if I didn't have gone outside, I did used the truck and return it yesterday and make sure to look and ask for Alex to explain to him that the only reason he did not call the police is because he is a coward and acting like a women afraid to tell me that to my face but he was not there or was hiding from me, I will never will return to that dealer again and will take my business to another dealer but you can advised Mr. Alejandro Rodriguez that if he is religious to pray that he will never cross path with me again.

Rodolfo A. on

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John C. on

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Wonderful experience. Even though the system was down on pick up.

Tammy M. on

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make the return of the vehicle an easier experience. I waited almost 20mins in line to pay.

CESAR G. on

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ronald P. on

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Kyle R. on

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Angel D. on

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desiree b. on

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Everyone was very kind and the facility is clean. Staff is very helpful and please communicate with the staff they know how to help with the storage and vehicle. Staff is professional

desiree B. on

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Staff was kind and answered all of my questions.

Kevin G. on

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Full gas tank.

ALFREDO P. on

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Jose Fernando H. on

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Diego F. on

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The receiving personnel were to rude

Eduardo F. on

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Greg and his crew are great

Belin T. on

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EXELENTE servicio y atención al cliente.

Eduardo F. on

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Your whole staff is very pleasant especially Greg it was great help

Edwin G. on

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Poor customer service, slow service. Although i had done everything online took me 45 mins to get the rental. Whats the purpose of filling all info online.?

Angel H. on

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LOURDES R. on

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Reyne G. on

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Wayne H. on

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Jerry C. on

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Jennifer was very helpful and attentive

Miguel S. on

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Irvin B. on

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Roberto O. on

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Jorge B. on

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Very friendly and professional staff. The store is very well stocked and organized. I was very impressed with the with the employees that worked outside when returning my rental.

Chiquita C. on

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Need to update trucks. The truck I had was very old.

Khaled E. on

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el equipo cuando me lo entregan estaba sucio y luego querian cobrarme a mi el mantenimiento

Ovidio V. on

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Wilter E. on

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Muy mala atención cuando entregue el camión La oersona que estaba ese día resiviendo que te tenia el Niño en area de trabajo tenia mala actitud Y también me cobraron extra porqué el camión no tenia buen olor según las 2 personas que estaban afuera resiviendo los camiones,no pienso rentar mas a ustedes usare budget mejor,deberian entrenar a atención al cliente.

Donny F. on

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alex h. on

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The service in this place is excellent!

alex h. on

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The two girls that took care of me were excellent. The one that helped me to put away my itemswas so sweet and so nice and she deserves a raise. I have back problems and she was just so wonderful!

Krista G. on

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Alejandro Rodriguez at the facility in Miami was AWFUL! it took him an hour for us to return truck, was rude, cussed in front of us and said bad things about uhaul, tried to make me pay for free stora

Jacqueline D. on

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Always a problem. Incompetent& RUDE staff. Move out date was the 18th spoke to rep and was told I was ready to go, yet I got calls.U-Haul is a joke. Wouldn’t recommend ot even to my worse enemy.

Hakim A. on

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Everyone at this facility was top notch. The GM Hector runs a tight ship. They made my move very easy and helped in all aspects. I'm very grateful.

Bessy H. on

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The person was great and very helpful

Edward B. on

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Excellent staff and professionalism!

Orlando A. on

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Everything was great

angela b. on

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I had several issues and my car was totaled due to Uhal. I sent several messages to director with no response. Management is nasty and loss a large number of customer like myself that don't want to

Julixa G. on

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Me gustó porque un sitio limpio y con aire acondicionado lo único que el precio está un poco harto

LUCY L. on

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Poor customer service

LUCY L. on

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My worst experience. It was a nightmare. I would never recommend uhaul.

AHMED C. on

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GREAT SERVICE AND DEALS

omar p. on

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I’m not recommending this place to anyone, I pay for the whole month on agoust 12 and two day ago I picked up all my stuff and I leaves the keys in the office they told me that they can’t return my mo

Dantravia J. on

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The staff was very helpful and attentive to our needs