Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
From the associate at the desk to the associate that installed my vehicle to the towing equipment !!! The customer service excelled above satisfactory! On a 5 star rating I give them 20. They are a MAJOR asset to this company
Jessica A.
Rating:
1.0
Agresive employments when I give the truck back. They say need charge me because need clean and the truck been totally clean. Ridiculous.
Juan pablo D.
Rating:
5.0
Exelente servicio y atención al cliente muy jentil y humilde se los recomiendo a todos por la educación que le brinda al hablar con las personas.
jose B.
Rating:
5.0
Customer did not leave a comment.
Carlos R.
Rating:
4.0
Customer did not leave a comment.
Tenika R.
Rating:
5.0
Customer did not leave a comment.
Victor M.
Rating:
1.0
the treatment of the service personnel was very bad, they attack the clients with obscene words, racist words, I would never use that location again to obtain a UHAUL service
JORGE P.
Rating:
5.0
Excellent
Maria P.
Rating:
5.0
Customer did not leave a comment.
odelia M.
Rating:
5.0
Customer did not leave a comment.
Gregory C.
Rating:
5.0
Ok
Bowden L.
Rating:
5.0
Excellent service in office and at the yard as well. Thanks Guys.
Sandy G.
Rating:
5.0
Customer did not leave a comment.
Oliver S.
Rating:
5.0
Customer did not leave a comment.
Roberto V.
Rating:
5.0
The staff in this location are awesome. I have rented from several locations, but always prefer this store. The management and staff at this store are always professional.
Daniel R.
Rating:
4.0
Customer did not leave a comment.
Stephen S.
Rating:
5.0
Customer did not leave a comment.
Kahle L.
Rating:
5.0
I really like the people that work here. They are always friendly and helpful.
Angelica G.
Rating:
5.0
Picking up was fast and easy .
The service was a great experience.
Michael B.
Rating:
4.0
Customer did not leave a comment.
Carlos O.
Rating:
5.0
Customer did not leave a comment.
Darwin R.
Rating:
5.0
Customer did not leave a comment.
daniel D.
Rating:
5.0
Excellent customer service to satisfaction thank you
Danny T.
Rating:
5.0
Customer did not leave a comment.
PEDRO G.
Rating:
3.0
I was charges for additional miles that I did not use and as soon as I received the receipt. No one at the Allapattah store (36 street & 24 ave) would answer the phone. I had to call customer service to be notified that my refund was being processed. Caused me stress for no reason.
Gerald R.
Rating:
5.0
Customer did not leave a comment.
oscar V.
Rating:
5.0
Excelent service nice and profesional stuff
RICARDO M.
Rating:
5.0
What I didn't agree was a charge if 25.00 dollars when it was given with the same gas I returned.
odelia M.
Rating:
5.0
Customer did not leave a comment.
Christopher G.
Rating:
5.0
Customer did not leave a comment.
Luis M.
Rating:
1.0
when you tell someone they have a vehicle confirmed for the day do not call them minutes before and cancel reservation, then call then back an hour latter to tell them they are late to pick up the vehicle.
Emigdio C.
Rating:
1.0
I rented the U-Haul for one day and was charged for two
EDUARDO P.
Rating:
4.0
Reservation #: 29892058
Pick Up Location: Guines Lumber
1400 NW 29th St
Miami, FL 33142
This original pickup location above didn't have my truck that I reserved. Lost a whole day of moving due to this.
John F.
Rating:
5.0
The truck was running with out A/C I live in Florida You know how hot is in here 100 degrees
Osman C.
Rating:
5.0
Customer did not leave a comment.
Lawanda H.
Rating:
1.0
Super bad experience, they damaged my truck
Camila M.
Rating:
5.0
Repair damaged vehicles
EDWARD R.
Rating:
5.0
Customer did not leave a comment.
JoseLuis A.
Rating:
5.0
Personal is excelente
glenda w.
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
Jose T.
Rating:
5.0
Customer did not leave a comment.
Warren S.
Rating:
3.0
Customer did not leave a comment.
Vanesa B.
Rating:
5.0
Customer did not leave a comment.
Wilfred D.
Rating:
5.0
Customer did not leave a comment.
ANDRES C.
Rating:
5.0
Customer did not leave a comment.
Brian R.
Rating:
1.0
Customer service is very poor, not what it used to be. Employees didn't even greet nor acknowledge once I entered the store. There where two employees at the pos. One employee was assisting a client. I went to the second employee a lady she didn't even help me she just dismissed me and told me to to over and wait on there associate. She could have assisted me but failed miserably at her job.
Jonathan U.
Rating:
4.0
To Clarify a few things, first the young lady who attended to us was not very informed on all the storage protocols of the facility, like the Uhaul rep in Tampa who provided insight on all the offers, once I pick up my truck. Their a corporate facility and they offered certain deals and I was told most corporate facility should also honor the same deal. Was willing to pay for the entire year, but was not given any incentive to do so. Now the two young gentlemen upon my return of the truck were more helpful.
KIRK G.
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
Brett P.
Rating:
5.0
Customer did not leave a comment.
AGUEDA D.
Rating:
1.0
Customer did not leave a comment.
MERITA G.
Rating:
5.0
Customer did not leave a comment.
Carlos H.
Rating:
5.0
Customer did not leave a comment.
HERMAN B.
Rating:
3.0
The vehicle was in terrible running condition.
gregory D.
Rating:
3.0
We were promised a 7:00 am pick up time with a self pickup but when we arrived the location was closed and our vehicle wasn't available. I called customer service and they informed me that my pickup time had been changed to 9 but I was not made aware of that. I spend over an hour on the phone with four different people trying to get the situation figured out and was told I would be reviewing a $50 voucher for the inconvenience but everyone after that person that I asked about it brushed it off and just passed me to another person. We needed up just having to wait the two hours to pick up the truck when they opened. The situation turned out fine but it was still frustrating.
TARYN R.
Rating:
1.0
Poor service.
Went to return the cargo van the same day. Location closes at 7:00 PM. Got there at 6:51 and gate was already closed. Tried calling the number given if help was needed and no one answered the phone.
At 7:00 pm all the employees were exiting the building.
Was not explained about the drop off box and was charged an extra day.
JESSICA M.
Rating:
3.0
They charge me a late fee and send a reminder o f the late fee but not when the due date was closed how convenient. So I found a new storage and cheaper near the area and brand new facility. And I was informed if I wanted automatic payment which at U-haul they never offered, And their prices are extremely high I only used them for 1 month because that was the only storage available.
KARLA G.
|
Overall Experience
Rating:
5.0
Only thing I don't like was have to park on the street. No parking area for customers in yard .
jacqueline B.
Rating:
5.0
Customer did not leave a comment.
SYLVANUS A.
Rating:
5.0
The guys were really nice and profesional just the equipment wasn't too good while driving the truck it was going side to side I had hard time to control it you guys should check the equipment more often that defective equipment may cause an accident
DOUGLAS Y.
Rating:
5.0
Customer did not leave a comment.
donald h.
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
KARLA Q.
Rating:
5.0
Excellent customer service 👏
SERGIO M.
Rating:
1.0
Customer did not leave a comment.
Latravia H.
Rating:
1.0
I was charged $250 for a one day rental and could not get my refund for 3 days. Never seen a business charge someone's card and states that they do not see the charge
VEEY UNPROFESSIONAL
BRENDA T.
Rating:
3.0
I understand that the trucks get inspected upon return but they do NOT get inspected when you pick them up. The tire pressure of several tires were extremely low, 35 when it was supposed to be 80. Getting on a 2 day road trip going North in the winter with the tire pressure off is scary and totally unsafe. In addition, the truck was never wiped down so it had spilled coffee or soda all over the console, it was gross. With the amount of money I spent ($2000) I should not have had to stop to put air in the tires and wipe down the dash of the truck, it was a major inconvenience. There was plenty of staff at this location to have these types of issues.
Ronald C.
Rating:
1.0
Arrived and the check in line was out the gate to the street; I had to pull to the side of road and unload my luggage from the road. Then they had the audacity to charge me for an extra day. I had LYFT waiting for us to transfer luggage. The check in person lied about our time arrived. We arrived shortly after 9am and they show 11:04 check in on my email receipt. Bad location to return equipment. My last time with U Haul
REX M.
Rating:
4.0
Customer did not leave a comment.
WARDELL J.
Rating:
4.0
I love this Company
Edgburt T.
Rating:
5.0
Customer did not leave a comment.
MICHAEL B.
Rating:
5.0
I like it.Because uhaul truck is very excellent.That's your good job. Good thumb and good night.
ANTOINE M.
Rating:
5.0
Customer did not leave a comment.
PAUL B.
Rating:
5.0
Great people
JOHN G.
Rating:
5.0
Yes uhaul a cargo van is good clean. I like it.
ANTOINE M.
Rating:
5.0
The employees were engaged and helpful
MICHEL B.
Rating:
5.0
Customer did not leave a comment.
ANDRE H.
Rating:
1.0
Por lo menos el almacenamiento de la 36 st no se lo recomiendo a nadie otro si pero ese no
LILAINE B.
|
Overall Experience
Rating:
5.0
Nothing every one was knowledgeable about there job. Friendly and very polite.
REGINA F.
Rating:
5.0
My experience was very good. Staff made my visit fast, easy and very pleasant. They were very friendly and helpful. I will definitely visit this location again!
SHANELL M.
Rating:
5.0
Customer did not leave a comment.
MARIA S.
Rating:
5.0
Nothing the staff and crew is amazing
RAMON C.
Rating:
5.0
Customer did not leave a comment.
JOEL F.
Rating:
5.0
You guys did great
JACQUELINE D.
Rating:
3.0
We checked in and 10 minutes later checked out. The storage unit area smelled very musty. The unit we were provided had no access availability for our DJ equipment we NEEDED to store. Extremely tight corner to a very narrow hallway. Doubtful a large dresser could make the corner. We immediately knew the unit would not work. The person working with us had absolutely no knowledge of anything that was storage unit related.
Lissa O.
|
First Impressions
Rating:
5.0
Nothing because they will say the same thing iam saying it is clean and sorry the man who help me was really nice and respectful sorry again for not remembering your name
Katraina F.
Rating:
5.0
Unlike other locations I didn’t have to worry about not getting a unit after I called ahead
PHILLIP J.
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
PEDRO L.
Rating:
4.0
Broken mirror and low gas but they reimbursed the gas
STEVEN R.
Rating:
5.0
Perfect
Michael R.
Rating:
1.0
A staff member called us to help us and then proceeded to make calls regarding another customer and left us waiting without telling us anything. When I asked him if he was going to help us he said that he was trying to help another customer, so I asked him why he had called us if he was helping someone else. He then said I can figure it out on my own. I went back in line and the next person that helped us told us they had a truck for us (this truck was reserved at another location and they didn't have it, so they called this location to verify they had one for us and they did. We then drove to this new location). The gentleman who had helped us before blatantly told his coworker to check because that truck might be rented and the gentlemen that helped us said that it was available and in the parking lot. The other gentleman then said to double check and walked out. The gentleman that helped us went outside and came back and said truck was good,
As my boyfriend was pulling out on the truck, the window was down and he heard the gentlemen who had first helped us tell the owner "those were the people I was trying to stop".
This location was unprofessional and my boyfriend and I clearly knew when the first gentlemen that helped us told his coworker to "double check" that he was trying for us to not get the truck which was later confirmed by his extremely unprofessional remark as the truck was pulling out.
I have rented U-Haul trucks before and no one was there to help us find the truck, we found it on our own. The owner came out when he saw us opening the truck and gave us the furniture dolly because we needed it. I asked about the gas because I know the procedure, but he never said anything about it.
Worst U-Haul experience of my life. This location should get trained on customer service and professionalism.
Justin G.
Rating:
5.0
Customer did not leave a comment.
WILLIE K.
Rating:
5.0
The employees of 36th Street and 24th Avenue U-Haul was very professional polite and
zebrina J.
Rating:
5.0
I love the staff you have there now Mr Greeg,
Bryant, Adam, Tanya, Denise, and so on, because they're always polite with me patient very considerate very well spoken and respectful and I love that place & the staff who works in it.
So everyone be blessed 🙏🏽until I see you again 😃😇.....
ANGELA G.
|
First Impressions
Rating:
1.0
Customer did not leave a comment.
MOISES G.
Rating:
4.0
Customer did not leave a comment.
RONALD H.
Rating:
5.0
The store itself and the young men aworking there were great. However, I am extremely dissapointed with U-Haul because I had a reservation which was changed several times and then cancelled last minute. I was not able to get truck until late in the evening and thus finised my move close to midnight just in time to return the truck, as I was only able to get it for 6 hours.
ANA F.
Rating:
4.0
Had a few hiccups with the return but the staff was great and very helpful
JULIO R.
Rating:
5.0
great service i was greeted by the reps Denisse and Alfred great team very friendly no propane at the moment but other than that i had a great experience and i sure would recommend
JOHN W.
Rating:
4.0
This location was good, but no overall experience with UHaul was not good at all. When I made the initial reservation with the call center, they set me up 20 miles away and didn't tell me. Then the day of the move, I had to change it to another location closer by. When I went there, they didn't have the truck and didn't call me. Then when o went to this third location, the truck was rubbing late. I finally got a truck, but it was 2x bigger than I needed it. It was a terrible ordeal….
LEANDRO H.
Rating:
5.0
Customer did not leave a comment.
JOSEPHANDREW T.
Rating:
5.0
Customer did not leave a comment.
JORGE Q.
Rating:
5.0
simple excellent help fully gentleman at office attendance
ROBERTO M.
|
First Impressions
Rating:
5.0
Oh great heavens how do I start Not only do I have great service every single time I go I get amazing service It's like a family there's Denise the amazing front desk girl and the guys outside like Jared Brian Sylvanus and sometimes Julius it's just a big old happy family and we can't forget the manager Greeg yeah he might be missing a little hair but he's never missing a smile amazing service 10 out of 10
KALEEM M.
Rating:
1.0
Malisisimo y muy mal trato no te ayuda y hablan en muy mala forma
LILAINE B.
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
Genoveva H.
|
First Impressions
Rating:
4.0
Bad maintenance. Oil change message. Yellow light on for tire.
Inside was clean but outside very dirty
ROBERTO H.
Rating:
3.0
Customer did not leave a comment.
DELITZA V.
Rating:
5.0
ATENCIÓN PROFESIONAL
JOSE Z.
Rating:
4.0
Customer did not leave a comment.
vanessa M.
Rating:
5.0
The girl and the guy were fantastic with helping me
Artis P.
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Carlos A M.
|
First Impressions
Rating:
1.0
One of the staff members called my friend the N word.
HIRAN A.
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Giovani O.
|
Overall Experience
Rating:
5.0
Bien 👍.
Rosa g.
|
First Impressions
Rating:
3.0
There were roaches in the storage unit when we opened it.
Sana A.
|
Overall Experience
Rating:
5.0
la mejor atención al cliente la tiene.ese personal muy atentos y amables ...
fidel p.
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
Jorge C.
|
First Impressions
Rating:
4.0
None.
Soskia P.
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
Jermaine W.
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Joann B.
|
Overall Experience
Rating:
2.0
Parking is terrible.
2nd floor storage depends on a dock ladder, which is terrible if you need to store heavy items
Luciano P.
|
Overall Experience
Rating:
5.0
Excelente servicio de todas las personas
Alejandro S.
|
Overall Experience
Rating:
4.0
Todo estuvo bien lo único malo que el almacén tenia ratones
Yanier S.
|
First Impressions
Rating:
4.0
The staff are super nice 👍 the manager gregg is awesome and humane really easy to identify with! Thank you so much!
Claudia I.
|
Overall Experience
Rating:
5.0
Very good team there
Alejandro S.
|
First Impressions
Rating:
5.0
The manager Greg was very friendly and helpful throughout my entire time at uhaul. I really appreciate everybody at the 36st Miami location.
David H.
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Eduardo C.
|
First Impressions
Rating:
5.0
me atendieron muy bien
PEDRO A.
|
First Impressions
Rating:
5.0
Everyone is very helpful and courteous.
Linda P.
|
First Impressions
Rating:
5.0
The staffs there are very helpful and friendly.
Diane G.
|
Overall Experience
Rating:
2.0
mice got to my stuff
Eleida D.
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Dorothy M.
|
Overall Experience
Rating:
5.0
Thank you for your service.
Joaquin S.
|
Overall Experience
Rating:
5.0
Menissa was excellent!!
Adriana R.
|
First Impressions
Rating:
3.0
Customer did not leave a comment.
Ezequiel B.
|
Overall Experience
Rating:
5.0
Staff was amazing
APRIL M.
|
Overall Experience
Rating:
5.0
Excellent Team Work
Carlos B.
|
Overall Experience
Rating:
5.0
Thanks. I enjoyed my uhaul journey and I will come again.
OLLIE B.
|
Overall Experience
Rating:
5.0
The staff was always helpful and friendly and went out of their way to make sure I felt welcome and appreciated. Anytime I needed help whether to find a locksmith, needing to dump trash, or questions about my storage price I didn't have a problem. This location is also very good in that in case of hurricane it is least likely to flood.
ORCHADIA M.
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Faye P.
|
Overall Experience
Rating:
5.0
Good
Andreina R.
|
Overall Experience
Rating:
5.0
Everyone helped me especially when they knew I had Disabilities. I appreciate everything they did to make things easier for me.
Anna G.
|
Overall Experience
Rating:
5.0
Everyone was very kind and the facility is clean. Staff is very helpful and please communicate with the staff they know how to help with the storage and vehicle. Staff is professional
desiree b.
|
First Impressions
Rating:
5.0
The service in this place is excellent!
alex h.
|
Overall Experience
Rating:
5.0
The two girls that took care of me were excellent. The one that helped me to put away my itemswas so sweet and so nice and she deserves a raise. I have back problems and she was just so wonderful!
alex h.
|
First Impressions
Rating:
1.0
Alejandro Rodriguez at the facility in Miami was AWFUL! it took him an hour for us to return truck, was rude, cussed in front of us and said bad things about uhaul, tried to make me pay for free stora
Krista G.
|
First Impressions
Rating:
1.0
Always a problem. Incompetent& RUDE staff. Move out date was the 18th spoke to rep and was told I was ready to go, yet I got calls.U-Haul is a joke. Wouldn’t recommend ot even to my worse enemy.
Jacqueline D.
|
Overall Experience
Rating:
5.0
Everyone at this facility was top notch. The GM Hector runs a tight ship. They made my move very easy and helped in all aspects. I'm very grateful.
Hakim A.
|
First Impressions
Rating:
5.0
The person was great and very helpful
Bessy H.
|
First Impressions
Rating:
5.0
Excellent staff and professionalism!
Edward B.
|
Overall Experience
Rating:
5.0
Everything was great
Orlando A.
|
Overall Experience
Rating:
2.0
I had several issues and my car was totaled due to Uhal. I sent several messages to director with no response. Management is nasty and loss a large number of customer like myself that don't want to
angela b.
|
Overall Experience
Rating:
5.0
Me gustó porque un sitio limpio y con aire acondicionado lo único que el precio está un poco harto
Julixa G.
|
Reservation
Rating:
1.0
Poor customer service
LUCY L.
|
Reservation
Rating:
1.0
My worst experience. It was a nightmare. I would never recommend uhaul.
LUCY L.
|
Reservation
Rating:
5.0
GREAT SERVICE AND DEALS
AHMED C.
|
Overall Experience
Rating:
1.0
I’m not recommending this place to anyone, I pay for the whole month on agoust 12 and two day ago I picked up all my stuff and I leaves the keys in the office they told me that they can’t return my mo
omar p.
|
Overall Experience
Rating:
5.0
The staff was very helpful and attentive to our needs