Customer Reviews for U-Haul Moving & Storage at 50th St

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Testimonials from recent customers of U-Haul Moving & Storage at 50th St

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Eileen I. on

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Excellent and friendly service!

Gregory V. on

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Impeccable service, Staff was great , quiet check in . Would recommend to anyone for renting

Jeffrey J. on

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Absolutely nothing needs to change. Friendly service both inside and outside.

Sean Y. on

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Stephanie L. on

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Book in person or over the phone not online!!

richard P. on

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I wont to say that your staff are very positive, friendly, aswell as very professional...thank you u-haul.

CHRISTINA M. on

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Hassan M. on

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Everything was so nice and recommending to go Uhaul and try.

Mason F. on

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Alan D. on

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There was landscape work going on at location so return area was congested, and counter was busy 5 in line. Obviously I returned at a busy time ...

Paul M. on

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Barry B. on

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Patricia F. on

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Be here nest with your clients and let them know up front that the them know before they accept the unit and drive it that that the initial fee is a only a deposit not a payment and drive by blame the American customer service agent for giving incorrect information as they are in the US.. learn to calculate the correct mileage and give them and exact upfront calculation of what the exact cost is going to be from point to point.... and don’t expect that a client is supposed to know that an agent is in gender transition.

Pearleen K. on

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I had booked my trailer for a 9AM pickup and got bumped to a 530 PM pickup. I had another engagement during the day out of the city that I had to miss because of this delay. The trailer never did arrive at 530 and on one called to let me know even though I told the people at the counter that I am outside waiting for the trailer at least 2 hours prior to the pickup time. My trailer was delivered to another location. Luckily a smaller trailer was on the lot and I was able to get that one.

John K. on

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Rahim V. on

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John Bellamy was awesome!

William W. on

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Shawn D. on

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faisel A. on

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John is very good worker .

Peggy K. on

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Add seating for those waiting in line. Excellent reps for customer service!

sheila M. on

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The staff were terrific. The central reservation guy was a scam artist but the local folks were terrific.

mike Z. on

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Ronnie W. on

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Karly K. on

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Did a walk around and wasnt very clear on what we were getting charged for overages, tried to get us to leave before we even knew what the charges were.

Dennis B. on

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Everything was Great! Thank You!!!

Adarsh J. on

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Crazy staff, the power cut then online staff says something over the phone but the store staff says completely a different thing. Very annoying and hassle to hire.

Tyler F. on

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Nothing that I can think of.

Radwan B. on

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Onogate O. on

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JULIA W. on

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allan A. on

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Liban Y. on

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Craig C. on

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Waited in long line to pick up truck. Would not accept a USA credit card. No gas in the pickup. Then had to return on time could not finish the move. Not happy with the service in any way.

Emily W. on

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I was overcharged. Only drove 16km but was charged for 10mi. Also, the systems were down when I was leaving so nothing was explained and I was left waiting around. There's a Caucasian girl with a bit of a lisp and she was extremely rude on the phone. Forcing people to sit on hold for long periods and not even asking, just immediately putting us on hold with no explanation. Terrible phone mannerism overall. Also, I saw her interacting with some customers and she told them "you got $200 cash? No? Well then I can't help you" they weren't around when it was explained that systems are down so they can't accept CC and she didn't explain why it's $200 cash, she just refused them service??? Just seemed so bad at her job.

Giovanni A. on

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Sam M. on

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Uhaul towed my over due cargo van with my stuff inside, telling me i had 5 days to collect stuff from a storage locker at their compound., over half my stuff was missing est. $35000. value staff stole

James L. on

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JASON R. on

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Mouse problems still Unless customers service Save your money don’t use them for anything

Carol D. on

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The people deserve kodos for the great work they did and I would totally use them again.

jeanette d. on

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too few staff at this location for the volume of customers leading to long wait times . Staff are friendly and helpful.

Gail V. on

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There was a bit of a wait because they were understaffed but if you are patient they provide excellent customer service. We rented trucks and a storage. Service was quick and efficient.

denis p. on

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Good price and good service

jayne s. on

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I moved out on my birthday May 28th, my friend Rita can vouch for me..i like how no daily evaluation is done. Uhaul took my lock and i was forced to vacate so my items were not stolen or auctioned..

Christina H. on

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The customer service there was very slow and they got paperwork all mixed up

Gail V. on

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The whole experience went smoothly!

Corrie G. on

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Staff were always super friendly and helpful. The only negative trying is that they often appeared to be short staffed and there was sometimes quite a long line up.

Levi E. on

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staff went over and above

SHEAYA T. on

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Great service

Harjit J. on

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There were mices in the storage and lady “Ravena “at the desk didn’t show any concern about it and was over the phone and didn’t pay any attention to me poor service

JACK D. on

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I did not like the fact that I had to buy a lock from U-Haul when I already owned locks which I purchased from U- Haul a year earlier. I was up against time and felt I had no choice. That angered me.

carlos p. on

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Lack of staff, customers were waiting in line for quite some time with no employees to be seen at the counter

MARGARET S. on

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The staff was very helpful in regards to ending the lease

James S. on

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Attendants kept people on hold for 42 minutes. (Have pictures) mouse traps where not filled. Couldnt access washroom or unlock door. Storage locker got infested with dead mice and bugs.service refused

Tasha L. on

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Horrible will go anywhere or throw all my stuff away before I ever use any service from any uhaul ever again . I went to storrage king on 127 and 144st way better everything .

Chantel S. on

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When moving out, the big door was broken and not use able. Had to move everything out thru the man side door. Very awkward and difficult to do. Staff inside were really busy and couldn't help at the t

Luul I. on

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The staff is unorganized and rude...

Jeanne H. on

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Everything went very well with my move thanks to uhaul.

Peter S. on

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I liked the storage because i was able to access it anytime I wanted

Powin L. on

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The staff was absolutely horrible. The worst customer service I have ever experienced. Staff was unfriendly and never willing to help when I needed my ubox.

donna m. on

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Very kind and easy to work with appreciated the managers help on more than one occasion.

PATRICIA S. on

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Kyle M. on

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Had to shovel the ice away from my unit entrance. The ice had been left for weeks without removal attempt. The wait was almost an hour before I was helped. I never received a call back for my reser

Kyle M. on

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The employers were very friendly even for being a new employer however the time waiting for an employee to help us find our storage and sign out trailer back in took almost 2.5hours. Not good at all

Al H. on

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I dealt with Becky the manager and had a very good experience. I would highly recommend UHaul as the storage choice for everyone.

Cameron D. on

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Natashia S. on

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Everyone was helpful. The inside unit access hours could be better but had a great experience other then that

Keith O. on

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Friendly and punctual service.

Holly W. on

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Staff were very helpful and explained all my options. they provided information on ipromos and helped find the best deal and cost for my needs.

Davola G. on

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Not only had i paid my rent snd vacated and cleaned on time but was sent monthly bills for months after

THERESA F. on

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I had many problems with my storage unit. It flooded twice damaging a lot of my contents. When I moved all the stuff out ofy storage unit I discovered it had an infestation of mice once again damage

Lorie S. on

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I rented a 5by10 for two months. And paid for two months. But I emptyed in a month. But I was not refunded for the second month. I am not happy and will not recommend Any one to you.

Karen D. on

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Didn’t visit facility Dealt with rep ppl manager and assistant couldn’t deliver on confirmed date rearranged manager rude immature and unprofessional threatens to pick up pods and I make arrangement

barkad a. on

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Some employees are very good liars and management should investigate and should know who you hiring

Ranulfo V. on

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Lynn was super helpful.

Christine H. on

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They were great

roger w. on

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WHEN REQUIRED I WOULD USE &RECOMMEND YOUR SERVICES.THANK YOU.

BONNIE G. on

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I moved my storage because the price went up twice within a year. That made a total of $10 increase.

Glenn R. on

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Given false info on two of three occasions Ended up cost me big bucks as I had to travel 5 hours on two occasions to get my goods

riley m. on

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Ever since I decided to have uhaul facilitate my moving and storage needs, I’ve received nothing, but headaches and frustration. There is not enough characters in this field to even begin to describe.

Shawn C. on

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Pleasent staff. Always helpful and friendly.

PEARLEEN K. on

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We stored our items for less than one month, we had no issues. We got all our stuff back safe and sound.

TOLA A. on

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I had moved out the end of last month and had notified your service by phone. Prompt responses would be helpful. The move out date was wrong

ISLA S. on

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Very kind helpful people that go above and beyond to help their customers.

John K. on

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Very happy with service.