Customer Reviews for U-Haul Moving & Storage at 50th St

6050 reviews

12804 50th St   Edmonton, AB T5A4H3

(780) 472-1111

Location Hours

  • Mon-Thur: 7 am - 7 pm
  • Fri: 7 am - 8 pm
  • Sat: 7 am - 7 pm
  • Sun: 9 am - 5 pm

Services at this Location:

Contact Us

(780) 472-1111

12804 50th St
Edmonton, AB T5A4H3

Services at this Location:

Location Hours

  • Mon-Thur: 7 am - 7 pm
  • Fri: 7 am - 8 pm
  • Sat: 7 am - 7 pm
  • Sun: 9 am - 5 pm
  • Free towing inspection
  • Propane pay at pump
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
4.0

Customer did not leave a comment.

Jeff-ray H. 
Rating:
5.0

Excellent! In and out without a problem! Highly recommend this u-haul.

Leslie W. 
Rating:
5.0

N/A

Darcy S. 
Rating:
5.0

Check in took to long even after using online .

Melissa B. 
Rating:
5.0

Staff were very helpful, courteous and offered good advice. The only improvement might be to have more equipment on hand such as dollies.

Joseph C. 
Rating:
5.0

Customer did not leave a comment.

Barry V. 
Rating:
4.0

Might be a little understaffed. The guy that was helping me was hustling and being super helpful but there was still a line of people waiting outside on top of the 5 that were allowed to be in at the time.

Michael F. 
Rating:
5.0

I was very impressed with the availability of equipment and how fast I was able to check in and out. The staff was very professional and helpful as well.

michelle A. 
Rating:
1.0

Moved my appointment 3 times. One of the times 13 mins before pickup. Still charged me full price. Brutal

Shane F. 
Rating:
3.0

Guy working counter used yelling to tell people only 5 allowed in store. Issue is that the shelves and piles of cardboard meant you had to walk in store to see how many were in store. Would be an easy fix to make more visual.

kent P. 
Rating:
3.0

Highlights were that the staff were very friendly and the truck functioned mechanically well. The disappointing aspects were that the moving blankets and dolly that had been requested at time of booking were not available at time of pick up. The exterior of the truck was filthy, although the interior was clean. The driver's door was in desperate need of adjustment so it could close fully.

Shawn B. 
Rating:
5.0

Always a pleasant experience when renting with U-Haul! Definitely will recommend and continue using their equipment and services when necessary!

Ashley M. 
Rating:
5.0

Customer did not leave a comment.

MICHAEL C. 
Rating:
5.0

Customer did not leave a comment.

Ian H. 
Rating:
5.0

I took the truck, fuelled it and within 30 minutes its broke down, actually not starting. Called the agency for a replacement truck, they said they dont know what to do and asked me to contact roadside assistance. When i called them they they are dispatching someone in 30 minutes which is not happened. Finally contacting them for 3 or 4 times we gor the mechanic and he tried for almost 1 hour to it going. So we were later for almost 4 hours which is tooooo much who hired the truck from a trustworty company. Very sorry to say.. Really disappointed from this experience.

Jinto J. 
Rating:
3.0

Very slow pick up process for my reservation, Covid complicates things, but only 1 person at the tills so had over a dozen groups in line. I would have more people first thing in the am when everyone shows up to pickup their rentals. GREAT return though as the guy doing returns was really friendly and fast.

Daryll M. 
Rating:
5.0

The people were very helpful and knowledgeable. Good people. I will go back.

Allan R.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Frederick M. 
Rating:
3.0

When I arrived, the agent had just given the truck I was assigned to another person. It made the digital check in a mess - wrong truck, wrong mileage, didn't get the blankets I'd booked. Also, I booked the truck for 24 hours. When I arrived at 6 pm, the agent said, “we don't loan trucks for 24 hours at this location, you need to have it back by 7 am.” This was a problem because all my moving helpers were coming in the morning. It turns out the system allowed me to have the truck for 24 hours, but I didn't appreciate the panic she created for me.

Janet F. 
Rating:
5.0

Customer did not leave a comment.

Dion C. 
Rating:
1.0

Sent me to fake address, left on hold for 2 hrs, waited in line 1 hr... Truck broke down.. Fk this place

Christopher B. 
Rating:
5.0

Customer did not leave a comment.

Brian P. 
Rating:
3.0

I really like the check our methhod

Jennifer B. 
Rating:
4.0

Customer did not leave a comment.

Jonathan L. 
Rating:
3.0

Location was great. Ordering for pickup was absolutely horrible. They canceled on me and when I called back for confirmation and book trailer a second time, it was canceled again. I called a third time to book and was told they didn't have a trailer available.

Michael G. 
Rating:
1.0

Punter lady was excellent. All 48 bins I rent weed where filthy and covered in labels and tape. Spilt fluids,hair,garbage and other garbage in every bin. Spent a day cleaning the bins before we could even pack.

Art C. 
Rating:
5.0

The 20 ft truck I had the speedometer was out

Brandi T. 
Rating:
2.0

I am disappointed, for the money spent.. I reserved a dolly and there weren't any, but the worst part is the cab of the truck was disgusting, filthy dirty . Used masks under seat, old food on the floor. We had to request gloves and disinfecting wipes to clean the steering wheel and handles.. the wipes were almost black after wiping. It's covid 19 now a days and stressful enough moving, not to have to be worried about filth and safety. The last complaint is, the gas was on 1/4 full so the next worry was finding a gas station right away. The only positive part were the staff and that they were friendly

lyndsay F. 
Rating:
3.0

I picked up my rental truck from sihem market in Edmonton but they did not have the dollies I had requested. I had ordered two utility and one furniture one. Then they recommended that I go to this location on 50th St. to rent the dollies I needed. However 50th St. only had appliance dollies. Overall my experience was exasperating although the employees were helpful and sympathetic. Also the person at sihem market did not go over my truck rental agreement details but just gave me the keys. Additionally they gave me two keys but only one of them worked. When I explained this to them they had no idea where the other key was from.

Thomas B. 
Rating:
5.0

Everything was great. The guy that I dropped my keys off to was super nice.

Starla J. 
Rating:
4.0

Customer did not leave a comment.

Trevor B. 
Rating:
5.0

the staff was excellent.

Gerald P. 
Rating:
3.0

I don't know if you could do anything because I was very pleased how everything went so just went good thank you for your service

Violet F. 
Rating:
1.0

Actually have the reserved equipment available. The app does not work for self dispatch - very disappointing. Truck assigned to me not found in lot - I was sent walking around rubber building numerous times 5hen eventually given a new contract with different unit. No dollies or carts available, for which location took no responsibility. Was told general manager would contact me, yet still nothing. Very disappointed. Terrible experience. Too many words for a single future Twitter post.

James M. 
Rating:
4.0

The gas gauge did not work and showed empty, I was really worried that travelling the Anthony henday that we would run out of gas. When I picked up the truck I had prebooked 2 dolly's 2 box wheelers and 10 cloths but they only had 1 box wheelers and said the other stuff wasn't returned, why do you have prebook unless you know it is available. They were able to rent me one utility dolly.

Glenn A. 
Rating:
5.0

Outstanding

Michael K. 
Rating:
5.0

Maybe make some lines on the floor to help the costumers to flow social distances.

Rihab A. 
Rating:
5.0

Thank you

Hussein A. 
Rating:
5.0

Customer did not leave a comment.

Roydon P. 
Rating:
4.0

Customer did not leave a comment.

Judith H. 
Rating:
1.0

they charge me for roof damage but when i take rental pick up i check the pictures and compare but the damage they charge me on the roof scratches that you cant even see if you just take a look i dont like it at all the way they do like when you pick up you do inspection by yourself and i am not perfect in inspections if i miss some scratch or damage then they take advantage charge the customer and make money and when you return they do brief inspection I will tell everybody even on social media about this scam of u hual rental on 50 street dont recommended at all and not coming anymore to uhaul

gurjant B. 
Rating:
2.0

There was a line up of roughly 30 people at any given moment, with minimal staff working. Everyones pickup time was for 9am, I was there in line, 8th person, and I didnt get my truck until 10am. Then they were allowing people to cut infront of the others, because they had made an online reservation, which we all had. A disagreement with the Uhaul representatives then occurred, between myself, and other parties in line, as this wasnt at all fair. I would suggest that you have someone help people who need boxes seperately from people who have booked vehicles, to use time effectively. I would also suggest, that someone if possible walk the line and check people in fully with a tablet, and then the only requirement to be inside the building would be for payment, but even that is possible with a wireless system. Better yet, would be a kiosk system for people who have booked online to go and complete what they require and have the key drop, or a door open like a phone charging port at a mall, to save time. Uhaul seems to be stuck in the past, and it actively shows where the disconnect is.

Brenda V. 
Rating:
3.0

Booked at a specific location cause wanted rental for 11:00am. Tried calling that location 2 days prior, no answer. Drove to location and they verified that rental was good. On rental date, arrived to pick up and was told nope, had to go elsewhere to get and time had been moved to 1:00pm. Very poor system regarding notifying clients of changes. Moving is stressful enough. On the positive, John Bellamy was awesome, super friendly and very helpful.

Mabel K. 
Rating:
1.0

I was instructed to go to this location after getting a phone call from the original location as the unit I needed was not available Upon arriving at this location, I went through the procedure, set up etc, went to locate the vehicle and found out I was given the wrong unit, went back in side, stood in line for another 20 minutes, also, this location was inconvenient for me, so that was another 20 minutes out of the way, now the search was on for another unit -- 20 minutes later a unit was located -- I wasted nearly an hour and a 1/2 getting set up -- no argument with the gal that set me up other than she should have noted the reservation. I would still recommend this location but would suggest to anyone to do a follow up before going out to the original reservation location.

Calvin H. 
Rating:
3.0

I ordered two dollies with my order online. I was told they would be in the trailer waiting for me, and they were not.

AMara M. 
Rating:
5.0

Customer did not leave a comment.

Michael N. 
Rating:
2.0

Customer did not leave a comment.

Megan C. 
Rating:
5.0

Customer did not leave a comment.

Aaron F. 
Rating:
1.0

When I arrived at this location I asked for the 10' truck the agent with the tunnels piercing in her ears acted like a robot, she had only one answer your request is not available, i can book it for you tomorrow after 7 Pm and i need credit card!!!! what's a dumb answer. i had to leave and I called a different location and the agent answered the phone was very helpful and here is the difference in customer service. the agent told me that he doesn't have my request but he can help me with booking different options at any location close to my house. he booked me the 15' truck at the location where i was denied originally. I went back to the 50 street location to pick up the truck and on my way in i saw the girl with tunnels piercing whisper to her college. during the process, i know what she whispers when her coworker asked me for a contact number and she called my wife to check that gave right contact !!! what is the hell is your problem people?!!!!! is this even legal or right?

Ahmed M. 
Rating:
1.0

Just rude customer service, terrible reservation process, limiting a rental time is not useful - had to change vehicles and do two trips because the new vehicle had to be smaller.

Makram A. 
Rating:
5.0

You need to give more room when parking the trucks in the lot. Very tight and hard to get out.

Darren P. 
Rating:
5.0

Everything went well. No complaints. Every one I dealt with was very knowledgeable, including the trainee at the front desk. Thank you and I will come back again whenever I need a uhaul.

Michelle S. 
Rating:
5.0

The Ladia I dealt with was very friendly

Gregory K. 
Rating:
4.0

Customer did not leave a comment.

Boris R. 
Rating:
1.0

Very few employees and very condescending when providing service. They always talk down to patrons and speak to you as if you are trash. Dismissive, abrasive, curt, and disrespectful. Speaking loudly as if we're stupid.

Ali A. 
Rating:
1.0

Nobody answers the phone if you have questions. The rates are higher in Edmonton than moving from out of town. When returning the truck it's a big mix up and everyone is running around. Had to wait close to an hour to return.

Kathy B. 
Rating:
2.0

The staff was great once I was able to get a hold of somebody. To make a reservation I had to call four times and was on hold for quite a while. The day I rented the equipment I needed to contact somebody on site and it took me to Kohl's in an hour and a half on hold to get a hold of somebody. I won't go back here unless I absolutely have to, again not because of the kindness of your staff or the facility itself, but because of the unconscionable weight times.

Amy S. 
Rating:
1.0

The trailer they gave us had a broken wheel tie down !! Told us the tie down was NOT IMPORTANT and WASNT NECESSARY !!! Had to tell her several times this was not ACCEPTABLE OR SAFE FIR OUR VEHICLE !! We had to be very assertive to her and demanded a another trailer as we would not take this one. Finally given another trailer but we spent 1.5 hours there which resulted in having to be late for our movers which resulted in having to pay additional cost of $200 for movers to wait for us !!! Very Stressful. The guy that helped us was very good even tho he had been on the job only for few days. The lady staff became very passive aggressive towards us after demanding a safe trailer. Was very unhappy with your service here at this location. For the lady staff to tell us that the wheel tie downs are not necessary or important in the trailer is UNACCEPTABLE!!!

Kevin B. 
Rating:
5.0

Got treated very well. Staff was friendly and courteous. No complaints. Run pretty efficiently. Will always use for our work related work. Thank you,was a pleasure dealing with you once again. Until next time,stay safe.

Bert K. 
Rating:
5.0

Make the instruction very clear as when we return the car we just parked it in the parking lot, and then we told to take the car to be examined before parking. Also the member of staff was very nice but was talking too fast wearing a mask of course, which make it difficult to understand from the first shot.

Lubna A. 
Rating:
5.0

Customer did not leave a comment.

Brittany K. 
Rating:
1.0

I waited on the phone an hour and cancelled my locker back on March 30th, then I received an email 2 days ago saying that another storage payment was due. Had to once again call in and wait on hold for another hour just to cancel the 2nd time. Terrible service, would not use again.

Michael G.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

RAYMOND A. 
Rating:
5.0

Well the only I would recommend is that if you get an American truck that everything thing is imperial! Coming from metric world a speeding ticket could add up!

Lawney B. 
Rating:
4.0

The poor staff was worked crazy due to the pay system being down. The staff were great considering everything they had to deal with

Sheldon L. 
Rating:
3.0

The truck was not cleaned from the previous renter before I got the truck, there were chicken nuggets left on the seat, the exterior was dirty, the AC didn't work, and I got charged a cleaning fee for some reason. I'm not happy with the experience at all.

Sherman T. 
Rating:
4.0

Customer did not leave a comment.

Bradley K. 
Rating:
5.0

Customer did not leave a comment.

David S. 
Rating:
4.0

Customer did not leave a comment.

Michael J. 
Rating:
5.0

Customer did not leave a comment.

priscilla a.  |  Overall Experience 
Rating:
2.0

Customer care was not good, no time to listen just react and follow stupid policies.

Wayne D. 
Rating:
5.0

Customer did not leave a comment.

Jenine F. 
Rating:
5.0

Customer did not leave a comment.

Prince C. 
Rating:
5.0

Customer did not leave a comment.

Perry S. 
Rating:
4.0

Nothing

Maurice B. 
Rating:
5.0

the attendant who served me at the counter and to hook up was exceptionally helpful and freindly (even though it was very busy)

Peter P. 
Rating:
5.0

Customer did not leave a comment.

FREDERICK T. 
Rating:
5.0

Fast pick up. Fast return

Francis C. 
Rating:
3.0

The confirmation email on the website only contains my name and the confirmation number. It would be helpful for it to also contain other details of the rental booking - location, time, vehicle, etc. This would reduce the call volume on weekends, as I had to call and confirm it all and was on hold for a very long time. In the branch for pick up and drop off, staff were competent and professional, but were obviously short staffed as everything took far longer than it needed to if they had more staff around.

Christie L. 
Rating:
5.0

Customer did not leave a comment.

DALE B. 
Rating:
4.0

Exterior was very dirty and weatherstripping was coming off around rear cargo doors. No parking was available. Mobile pickup was tedious.

Albert D. 
Rating:
5.0

The trailer was dusty outside, not dirty but not clean, didn't affect any functionality but inside was clean. Nick was awesome, hooked it up and sent me on my way

Jake A. 
Rating:
5.0

I always use U-Haul moving and storages. My experiences are always exellent. I had recommended U- HAUL moving and storages to both friends and relatives, they all has being satisfied with their services. What can you do? Just keep up the good work that your'e doing making your custemer content.

Owen T. 
Rating:
4.0

Not keeping ppl 9n hold as long . I ended up having to do a live chat to get what I needed done casue I weighting on hold for over an hours with the location and never did get threw

William S. 
Rating:
5.0

Customer did not leave a comment.

Frederick M. 
Rating:
3.0

I have been emailed an accident claim and I was not in an accident at all. The unit was returned in perfect condition yet I'm being presented with a bullshit bill for something that didn't happen while i used the unit. I find this completely unacceptable considering I got a call the day after I returned the truck to ask where the keys were cause they couldn't find them but got a call after saying they found them. They were put exactly where they asked me to put them, so why were the keys lost and then found and now a damage claim that I know is 100% not from me. Just very unprofessiinal and absolutely no proof that this so called damage happened when the unit was in my care. I am going to be sure to tell everyone i know that Uhaul has no idea what they are doing and blaming an innocent customer for something that they did not do. I'm so frustrated how this is being handled. Just rediculoix.

Tara C. 
Rating:
4.0

Customer did not leave a comment.

Caley S. 
Rating:
4.0

Customer did not leave a comment.

David C. 
Rating:
4.0

The pick up truck I rented had a stale cigarette smoke smell and the appliance trolly strap mechanism was old and didn't function the best. The service was great though!

Richard L. 
Rating:
5.0

Courteous, efficient, professional staff who aimed to get us in and out quickly. Nikki was our customer representative, and she was excellent. I would highly recommend this uhaul location.

Stephanie M. 
Rating:
5.0

Customer did not leave a comment.

David B. 
Rating:
5.0

All staff that were involved with myself where just courteous and polite and helpful . I would recommend U - HAUL TO ANY ONE.

Robert P. 
Rating:
5.0

Customer did not leave a comment.

Michael D.  |  Overall Experience 
Rating:
1.0

The lady who rented to me seemed to have racially profiled me, I've rented from this location before and to my knowledge they've never treated me the way she treated me. I had a lot on my plate with a move so I rented anyway despite what seemed like unfair treatment. If this reaches management, I will no longer rent from this location going forward and maybe seek other truck rentals instead of Uhaul.

Mohamed M. 
Rating:
4.0

All was good

Carl R. 
Rating:
5.0

good customer service

Starla C. 
Rating:
5.0

Customer did not leave a comment.

Myron K. 
Rating:
5.0

Customer did not leave a comment.

Gordon L. 
Rating:
2.0

Start with having the equipment you had reserved online. And maybe clean the trucks better, we are going through a pandemic here.

Micheal D. 
Rating:
4.0

Customer did not leave a comment.

Camille H. 
Rating:
3.0

I gave $100 deposit and due to the wind, we used $150 in gas and the uhaul guy charged me $80 because the fuel was just below what it was when we picked it up. I maxed my back account and credit card on this move and was expecting my full deposit, or at least $75 of it back. Now I'm broke and can't provide food for my household.

Andrea C. 
Rating:
5.0

I think it would be great if u guys had an Express line or something like that for the customers who complete the self check in. It would make things go faster for us instead of waiting inline behind customers who have not completed the online check in or who are making reservations and purchases.

Holly W. 
Rating:
5.0

Customer did not leave a comment.

val S. 
Rating:
3.0

Please make your after hours drop easier to navigate! Also please make sure the inside of the windshield is clean

joan C. 
Rating:
5.0

Customer did not leave a comment.

priscilla a.  |  First Impressions 
Rating:
5.0

The staff was Very helpful and Very informative. They went beyond their job scope. Very Very pleased with this location. But as for the one in high prairie they fail. Thank you to the staff at the 50st location.

Allan R.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

arop a.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

SERHIY L.  |  Overall Experience 
Rating:
1.0

I was given a free month of storage that went with the move i did.. i had my things in there for literally less then 2 weeks in total, they have been charging me even after i was out, for several months now and refused to listen when i told them several times i only used it for 2 weeks of my Free month.. they are con artest scammers and steal from people anyway they can..

SAMANTHA D.  |  Overall Experience 
Rating:
5.0

1 day I didn't look my unit correctly, they called me to let me know it was not secure,so I could get down to lock properly before my stuff grew legs and wondered away

grant c.  |  Overall Experience 
Rating:
1.0

Your system was down when I said I moved out of the storage locker. Was told I would receive my receipt following day. Never received it and you tried to charge me over 200 dollars for a unit I was no longer in.

Dean L.  |  Overall Experience 
Rating:
2.0

I moved out of my unit many months ago and you’ve still been charging me. My locks were taken off my stuff was all removed. Doors were left open. I let them know in the office. I had two units originally, and only one was a continuing charge.Long story short I’ll never use you guys again.

Dustin K.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Ahmed S.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Jacqueline A.  |  Overall Experience 
Rating:
5.0

Everyone I spoke to was kind and went above and beyond. Thank you!

Elizabeth T.  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

karen L.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Mary W.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Dean L.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Jaroslaw O.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

treena g.  |  First Impressions 
Rating:
5.0

Good job!

Jacqueline A.  |  First Impressions 
Rating:
5.0

Excellent staff, friendly, and helpful service. All round great experience 👍

Chris R.  |  First Impressions 
Rating:
2.0

Excessively long waits for staff assistance, there were always large uhaul trucks parked in the way of the “drive up storage locker” and would have to go inside and request them to move the truck, and there was mouse poop all over the floor of the unit with no barriers to prevent mice from getting in. Would not recommend uhaul.

Abby F.  |  Overall Experience 
Rating:
5.0

excellent except you need someone on the phone so customers don't wait on hold forever. Also when paying each month the wait is long. For years I had to pay a $10 fine for late payment, I can't see why I couldn't change my payment date yill the end of the month when the old age pension comes in. I was always 10 or 12 days late.

bill r.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Edward T.  |  Overall Experience 
Rating:
5.0

When matters did not go as planned The staff always retified the situation Farely quickly...

john m.  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

VIRGINIA R.  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

Elizabeth K.  |  First Impressions 
Rating:
1.0

Customer did not leave a comment.

Eiche G.  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Antony H.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Jaroslaw O.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Ken B.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Linda Y.  |  Overall Experience 
Rating:
3.0

I had made online reservations, and for some reason the associate could not find them. I had to go through the whole initiation again with her. I also signed up online for the free lock promotion, but they didn’t have any in stock so I had to purchase a lock. The hold ups and disorganization is a typical experience at this location. When my friends had rented an indoor unit a few months back, we had about an hour of wasted time trying to deal with the swipe card not working for the facility, having to return in and out of the store to get help from an associate as nobody was willing to come outside to help deal with the problem, and the alarms going off constantly. The only reason why we returned is because of pricing and location.

Abby F.  |  First Impressions 
Rating:
5.0

The Staff are friendly, professional and very helpful in getting me my unit. I dealt with Stewart mostly and he was great! Thank you :)

Jennifer K.  |  Overall Experience 
Rating:
2.0

Customer did not leave a comment.

abdalla z.  |  Overall Experience 
Rating:
5.0

Staff are awesome Very accomondating

john m.  |  First Impressions 
Rating:
5.0

Everthing was good except when the uhaul people in Calgary confirmed our 10 by 15 storage unit for us for 215 then when we got to Edmonton and they said we had no reservation for a storage unit so we had to take a 10 by 18. But it was 240. So we said okay we had no choice cause there wasn't any 10 by 15 left. We are fine with it not happy with the extra amount of money but there was nothing else we could do as we needed to unload our things.

Edward T.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

ven p.  |  First Impressions 
Rating:
3.0

Although I received the unit free of charge, if I were to purchase and spend money on it I would prefer to have a clean unit which was promised but never delivered. Also I had a very hard and difficult time opening up the roll up door which was promised to get fixed and tagged but wasn’t. Otherwise, the staff were excellent, friendly and helpful.

Carla L.  |  Overall Experience 
Rating:
4.0

Would be a 5 star but had card issues which kept sounding alarm, They worked hard to correct the problem so I am happy with their dedication to the job

Ken B.  |  Overall Experience 
Rating:
5.0

In these troubled time while we controlled and isolated by Corona Virus, your staff did a great job of treating people personally, kept their distance but service was close.

Ken B.  |  First Impressions 
Rating:
1.0

They didn’t honour the 167 online price, instead charge $179. with tax its a total of $188. Thats with no insurance, no 24 hours access and i don't feel the storage is secure, i will not store anything valuable here. I could of got the same price at storage mart on 127 street with insurance and they have gated 24/7 access. not happy

abdalla z.  |  First Impressions 
Rating:
5.0

:D

Natasha M.  |  Overall Experience 
Rating:
2.0

EMPLOYEES WERE NOT HELPFUL AND LOOKED AS IF THEY HAD WORN THE SAME CLOTHES FOR DAYS. PLACE WAS FILTHY AND A MESS. FELT LIKE I SHOULD TAKE A SHOWER AFTER I LEFT.

NEIL M.  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Pamela C.  |  Overall Experience 
Rating:
5.0

Very friendly and informative staff!

jean k.  |  First Impressions 
Rating:
2.0

Customer did not leave a comment.

Dylan F.  |  Overall Experience 
Rating:
4.0

My only concern relates to your practice of charging for the month. In my case I vacated the storage locker prior to the end of the prepaid month. I expected a partial refund of my monthly payment. I was advised that would not be the case. I am sure U Haul will rent this unit to another client and collect twice for the same time period. I consider this an injustice and poor client service.

robert p.  |  Overall Experience 
Rating:
2.0

My belongings were all ruined by mice, I had to dispose of almost everything. A waste of my money and belongings.

amanda v.  |  Overall Experience 
Rating:
5.0

Exceptional customer service!!!

zamzam a.  |  Overall Experience 
Rating:
4.0

Very helpful and knowledgeable staff . Convenient location easy in easy out

DWAYNE B.  |  Overall Experience 
Rating:
3.0

been there for a full year, and didnt get no discount for being a good customer. used uhaul trucks few times, even refered family n friends to use uhaul trucks

Chantel S.  |  Overall Experience 
Rating:
1.0

Filthy place & Rude arrogent staff!! Will NEVER do business at this location again. Would it kill your staff to be friendly and act like they want to be there? Apparently -_-

Sara D.  |  Overall Experience 
Rating:
5.0

It was overall a great experience.

Diane C.  |  First Impressions 
Rating:
1.0

Uhaul towed my over due cargo van with my stuff inside, telling me i had 5 days to collect stuff from a storage locker at their compound., over half my stuff was missing est. $35000. value staff stole

Sam M.  |  First Impressions 
Rating:
5.0

.

James L.  |  Overall Experience 
Rating:
1.0

Mouse problems still Unless customers service Save your money don’t use them for anything

JASON R.  |  Overall Experience 
Rating:
5.0

The people deserve kodos for the great work they did and I would totally use them again.

Carol D.  |  Overall Experience 
Rating:
3.0

too few staff at this location for the volume of customers leading to long wait times . Staff are friendly and helpful.

jeanette d.  |  Overall Experience 
Rating:
4.0

There was a bit of a wait because they were understaffed but if you are patient they provide excellent customer service. We rented trucks and a storage. Service was quick and efficient.

Gail V.  |  Overall Experience 
Rating:
5.0

Good price and good service

denis p.  |  First Impressions 
Rating:
1.0

I moved out on my birthday May 28th, my friend Rita can vouch for me..i like how no daily evaluation is done. Uhaul took my lock and i was forced to vacate so my items were not stolen or auctioned..

jayne s.  |  Overall Experience 
Rating:
1.0

The customer service there was very slow and they got paperwork all mixed up

Christina H.  |  Overall Experience 
Rating:
5.0

The whole experience went smoothly!

Gail V.  |  First Impressions 
Rating:
4.0

Staff were always super friendly and helpful. The only negative trying is that they often appeared to be short staffed and there was sometimes quite a long line up.

Corrie G.  |  Overall Experience 
Rating:
5.0

staff went over and above

Levi E.  |  Overall Experience 
Rating:
5.0

Great service

SHEAYA T.  |  Overall Experience 
Rating:
2.0

There were mices in the storage and lady “Ravena “at the desk didn’t show any concern about it and was over the phone and didn’t pay any attention to me poor service

Harjit J.  |  Overall Experience 
Rating:
4.0

I did not like the fact that I had to buy a lock from U-Haul when I already owned locks which I purchased from U- Haul a year earlier. I was up against time and felt I had no choice. That angered me.

JACK D.  |  Overall Experience 
Rating:
2.0

Lack of staff, customers were waiting in line for quite some time with no employees to be seen at the counter

carlos p.  |  Overall Experience 
Rating:
4.0

The staff was very helpful in regards to ending the lease

MARGARET S.  |  Overall Experience 
Rating:
1.0

Attendants kept people on hold for 42 minutes. (Have pictures) mouse traps where not filled. Couldnt access washroom or unlock door. Storage locker got infested with dead mice and bugs.service refused

James S.  |  Overall Experience 
Rating:
1.0

Horrible will go anywhere or throw all my stuff away before I ever use any service from any uhaul ever again . I went to storrage king on 127 and 144st way better everything .

Tasha L.  |  Overall Experience 
Rating:
2.0

When moving out, the big door was broken and not use able. Had to move everything out thru the man side door. Very awkward and difficult to do. Staff inside were really busy and couldn't help at the t

Chantel S.  |  Overall Experience 
Rating:
3.0

The staff is unorganized and rude...

Luul I.  |  Overall Experience 
Rating:
5.0

Everything went very well with my move thanks to uhaul.

Jeanne H.  |  First Impressions 
Rating:
5.0

I liked the storage because i was able to access it anytime I wanted

Peter S.  |  Overall Experience 
Rating:
1.0

The staff was absolutely horrible. The worst customer service I have ever experienced. Staff was unfriendly and never willing to help when I needed my ubox.

Powin L.  |  Overall Experience 
Rating:
5.0

Very kind and easy to work with appreciated the managers help on more than one occasion.

donna m.  |  Overall Experience 
Rating:
5.0

N/a

PATRICIA S.  |  Overall Experience 
Rating:
1.0

Had to shovel the ice away from my unit entrance. The ice had been left for weeks without removal attempt. The wait was almost an hour before I was helped. I never received a call back for my reser

Kyle M.  |  Overall Experience 
Rating:
2.0

The employers were very friendly even for being a new employer however the time waiting for an employee to help us find our storage and sign out trailer back in took almost 2.5hours. Not good at all

Kyle M.  |  Reservation 
Rating:
5.0

I dealt with Becky the manager and had a very good experience. I would highly recommend UHaul as the storage choice for everyone.

Al H.  |  Overall Experience 
Rating:
4.0

None

Cameron D.  |  Overall Experience 
Rating:
5.0

Everyone was helpful. The inside unit access hours could be better but had a great experience other then that

Natashia S.  |  Overall Experience 
Rating:
4.0

Friendly and punctual service.

Keith O.  |  Reservation 
Rating:
5.0

Staff were very helpful and explained all my options. they provided information on ipromos and helped find the best deal and cost for my needs.

Holly W.  |  Overall Experience 
Rating:
3.0

Not only had i paid my rent snd vacated and cleaned on time but was sent monthly bills for months after

Davola G.  |  Overall Experience 
Rating:
1.0

I had many problems with my storage unit. It flooded twice damaging a lot of my contents. When I moved all the stuff out ofy storage unit I discovered it had an infestation of mice once again damage

THERESA F.  |  Overall Experience 
Rating:
3.0

I rented a 5by10 for two months. And paid for two months. But I emptyed in a month. But I was not refunded for the second month. I am not happy and will not recommend Any one to you.

Lorie S.  |  Overall Experience 
Rating:
1.0

Didn’t visit facility Dealt with rep ppl manager and assistant couldn’t deliver on confirmed date rearranged manager rude immature and unprofessional threatens to pick up pods and I make arrangement

Karen D.  |  Overall Experience 
Rating:
2.0

Some employees are very good liars and management should investigate and should know who you hiring

barkad a.  |  Overall Experience 
Rating:
5.0

Lynn was super helpful.

Ranulfo V.  |  Overall Experience 
Rating:
5.0

They were great

Christine H.  |  Overall Experience 
Rating:
4.0

WHEN REQUIRED I WOULD USE &RECOMMEND YOUR SERVICES.THANK YOU.

roger w.  |  Overall Experience 
Rating:
4.0

I moved my storage because the price went up twice within a year. That made a total of $10 increase.

BONNIE G.  |  Overall Experience 
Rating:
1.0

Given false info on two of three occasions Ended up cost me big bucks as I had to travel 5 hours on two occasions to get my goods

Glenn R.  |  Overall Experience 
Rating:
1.0

Ever since I decided to have uhaul facilitate my moving and storage needs, I’ve received nothing, but headaches and frustration. There is not enough characters in this field to even begin to describe.

riley m.  |  Overall Experience 
Rating:
5.0

Pleasent staff. Always helpful and friendly.

Shawn C.  |  Overall Experience 
Rating:
5.0

We stored our items for less than one month, we had no issues. We got all our stuff back safe and sound.

PEARLEEN K.  |  Overall Experience 
Rating:
3.0

I had moved out the end of last month and had notified your service by phone. Prompt responses would be helpful. The move out date was wrong

TOLA A.  |  Overall Experience 
Rating:
4.0

Very kind helpful people that go above and beyond to help their customers.

ISLA S.  |  Overall Experience 
Rating:
5.0

Very happy with service.

John K.  |  Overall Experience 
No reviews have been submitted for this location.

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