Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Excellent customer service. Went beyond expectations. Work hard to get the light working.
FRANCIS T.
Rating:
5.0
Customer did not leave a comment.
Kristian S.
Rating:
1.0
Honestly, the number given to call for drop off didn't work. Location said it was open until 9 pm, which it was not. Luckily there were other people there in the same boat dropping stuff off so we could work together. Being dyslexic and trying to sort through the paperwork and deciphering how to set up a Uhaul account was tricky for me. Process took way too long, and the drop off location was way out of my way. Definitely need one on the south side of Edmonton as well, and both drop off locations should be staffed around the clock to assist with returns. I am hoping to rent another Uhaul here in a week or so to move stuff from storage To my new shop, however, if I can't return it to where I picked it up and am forced to go back to that location, I will be finding another rental company.
Sean B.
Rating:
5.0
All good
Randy W.
Rating:
2.0
I got there we'll before closing time but the lady refused to serve me,saying that they were already "kind of closed" and closed the door in front of me
PARVIN V.
Rating:
3.0
The trailer was dirty and my son slipped on the ice when we returned the trailer hurt his ankle bad. Plus long waits on phone to talk to someone.
Preben P.
Rating:
5.0
Customer did not leave a comment.
Brian R.
Rating:
4.0
I didn't get my refund of $16, the website said my card declined.
Makenzie K.
Rating:
5.0
Give Steve a raise. He does a very difficult job well.
Michael B.
Rating:
2.0
They told me the truck had 1/4 tank it had none!!
The fuel light was on, I couldn't even see the mileage until I filled up. That also differed greatly from the paperwork they gave me.
They didn't do a walk around or walk through just hooked up the trailer and took a picture of the hookup and sent me on my way.
Jason P.
Rating:
5.0
Nothing. It was a super quick and easy process and Im completely satisfied with experience of renting moving truck. Thank you
Kari S.
Rating:
5.0
Customer did not leave a comment.
Teresa S.
Rating:
5.0
Customer did not leave a comment.
Myles L.
Rating:
3.0
Check in to work as intended (had to redo check-in after getting to the location even tho it was approved already online)
Please ask in advance for a "friend" phone number at the online check-in or at least let me know I will have to apply a friend phone number! It was really annoying doing it at the location in the morning especially when it wasn't mentioned online anything about needing one!
Szabolcs R.
Rating:
5.0
It would be nice to see more tie downs lower and upper inside the unit for strapping things down. Also a Jack for hooking up the trailer. The trailer was excellent for towing.
Barry M.
Rating:
2.0
One of the workers was extremely unprofessional, she kept saying how she was new and didn't know how to do anything. Which is fine. However, she was extremely rude to her to co workers and it made me and my family uncomfortable
Jeanette M.
Rating:
5.0
All good
RANDOLPH W.
Rating:
3.0
Dont make the person renting sweep snow off the vehicle their renti g i had to sweep and clean off the vehicle i rented dont think thats my job
Cameron G.
Rating:
5.0
Awesome customer service
Jhony S.
Rating:
1.0
Customer did not leave a comment.
Kamaljit S.
Rating:
5.0
Customer did not leave a comment.
Tiffany F.
Rating:
5.0
Nothing that i can think of because everything was awesome from the site booking the truck to picking it up and returning the truck. Couldnt ask for any better service. Thanks to the staff at this location.
JASON B T.
Rating:
5.0
Customer did not leave a comment.
John M.
Rating:
1.0
Customer did not leave a comment.
viviana L.
Rating:
5.0
Very pleased with the service in the store and especially with the service I received when connecting the trailer. I was very well taken care of, no questions asked. Would definitely use and recommend the location in the future.
Andrew L.
Rating:
4.0
Stanchions for customer queue lines at service desk.
Michael I.
Rating:
5.0
Customer did not leave a comment.
Roy T.
Rating:
4.0
I was charged $10.00 for 2 packages of blankets in which was never used.
richard M.
Rating:
1.0
I don't understand why the uhaul staff had prepped 3 moving trucks for customers but mine was parked far away, covered in snow, not ready to go, and when I let the staff know that the instructions did not specify where the truck key was, the staff member was rude and disrespectful towards me. I will never return to this location and will make sure I let anyone who asks know that if you want to be treated well, to not go there. Very disappointed by the rude lady staff member.
Kristopher M.
Rating:
4.0
Customer did not leave a comment.
Susan B.
Rating:
5.0
I find the people at Edmonton 50th street and 128 Ave. excellent !!
Chesley G.
Rating:
1.0
This truck had summer tires wasn't safe to drive at all I got stuck in the snow four times
Khalid M.
Rating:
5.0
Customer did not leave a comment.
Corry-Ann W.
Rating:
3.0
Emergency park break cables broke down
Roman L.
Rating:
3.0
Probably a change in management, vehicles look cleaner and better taken care of , better organized ,too.
Friendly person at vehicle return, easy to deal with.
Andreas M.
Rating:
5.0
Nope, everything was perfect!
Richard O.
Rating:
5.0
Customer did not leave a comment.
Derrick R.
Rating:
3.0
Customer did not leave a comment.
Levi L.
Rating:
5.0
Your team was fantastic! from the check-in to drop off, each person was so friendly & helpful and processed in a timely manner. Keep doing what your doing, your all amazing!
Patty H.
Rating:
5.0
Customer did not leave a comment.
Modibo D.
Rating:
4.0
Truck goes vrooom, very good!
jose M.
Rating:
5.0
Customer did not leave a comment.
Arnold K.
Rating:
1.0
One of the employees crashed a uhaul truck and blamed me for the damagaes! After I paid for the insurance and everything and I seen the damages where the wreck was done but nothing was done or said about it and the employee ended up with a raise! And the employee they call nick is a terribly rude over bearing employee with no respect to the patrons of uhaul! Steve O on the other hand is the best employee that uhaul has to offer he was the most helpful and respectful employee at that branch and I just thought that he should be recognized because he is an amazing hard worker!!
Melissa S.
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
David H.
Rating:
4.0
Facility was fine. Staff were helpful. Only problem was 3 weeks after storage unit was emptied, I began to receive email and phone calls reminding me that rent was due. It took a couple of phone calls to sort it out but it was dealt with.
Avalon J.
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Russell Z.
Rating:
5.0
The door closing mechanism on my storage unit is faulty and difficult to open and close. It either needs to be replaced or maintained as it is rusty.
Bangu N.
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Lonnie R.
Rating:
5.0
Customer did not leave a comment.
Colin C.
Rating:
4.0
Customer did not leave a comment.
Stephen A.
|
Overall Experience
Rating:
5.0
Very easy just what we needed for the day. Service was quick and efficient
Mary D.
Rating:
3.0
Customer did not leave a comment.
Rochelle V.
Rating:
5.0
Customer did not leave a comment.
Neil K.
Rating:
5.0
I received quick, smooth and high quality service
Abdulaziz M.
Rating:
3.0
Have the vehicle ready in a pickup area instead of parking the truck in a very tight area. I had to fold the mirrors in to get out of the parking spot. There was nobody to spot me as I backed the truck out without mirrors either.
Ryan G.
Rating:
5.0
Very friendly and well knowledgeable staff. Hours were good and truck return back to U- haul was fast and easy.
james L.
Rating:
4.0
Amazing staff
Only problem
Unit has moisture issues my couches have rust stains on them a
Otherwise all.else was ok
Michele G.
|
First Impressions
Rating:
5.0
I love using Uhaul Services! Staff is always friendly and knowledgeable, and they communicate everything thoroughly so there is no misunderstanding. It's always so simple to make a planned reservation or to do a walk in request! I have used Uhaul many times this year alone, and they are definitely always the first to come to mind when I think of moving! 11/10 thank you always!
Ashley M.
Rating:
5.0
The trailer was an excellent condition and pulled well
Matt W.
Rating:
5.0
very helpful staff & great prices!!!!
Jeremy U.
Rating:
5.0
Customer did not leave a comment.
Jonathan D.
Rating:
4.0
The only thing I don’t like is the fact that mice are present in the storage lockers. There are bait boxes but it still is unsettling to see.
Barbara T.
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
Sharon T.
|
First Impressions
Rating:
5.0
Thanks
Need to have a manager call
Mouse foubd in storage unit for m gilbert
Michele G.
Rating:
5.0
The costumer service was very helpful, they answered any of my questions and were very helpful. Very welcoming as well. I will definitely be using them again and recommend this location.
Thank you so much.
Aurora C.
Rating:
5.0
Customer did not leave a comment.
Michael C.
Rating:
5.0
Customer did not leave a comment.
JARED K.
Rating:
2.0
Rented a pick up for a 4 or 3 hour rental. Rental was to start 4pm. Picked it up just past 4:30pm. The store ( u-haul ) was going to be closed when my rental time would expire. Still got charged for an after hour drop off... Not at all happy with that.
It was also Never mentioned that there might be an extra charge for an after hours drop off. Perhaps I should have kept the unit till the morning. That would justify the extra fee. I'll consider renting elsewhere from here on out.
Kelvin D.
Rating:
5.0
Even though they were short- staffed the two persons I dealt with were efficient and patient. Such hard workers- well done!!
Barbara T.
Rating:
5.0
Customer did not leave a comment.
Brian P.
Rating:
4.0
I suggest you get better customer service reps. This is not toward the location but the phone reps were terrible, I got put on hold for 20 minutes then transferred to someone else and put on hold for 10 minutes, then I was hung up on when I started explaining my problem. I use uhaul a lot and I am very very disappointed and probably will never use it again as there are local rental companies in my area. Again nothing toward this location only toward the customer service with uhaul.
Adam L.
Rating:
5.0
Customer did not leave a comment.
Dwayne Y.
Rating:
4.0
Handy location with storage
William B.
Rating:
3.0
The first two people I dealt with were really helpful and friendly. The last one I chatted with was accusatory and pushed my frustration level even higher. I was VERY surprised when I returned the truck and the staff member told me there was a charge for 100+ miles over. It made no sense...a few miles because I deviated from the most direct route to drop some stuff at my Aunt's but there is no way that I was over by 100 miles (20 KM at most) When I went inside the staff person was very friendly but unable to give any explanation and basically shrugged. I was very frustrated at this point and realized that as I didn't take a photo of the odometer before I started my trek (my bad) and didn't perform a odometer check on the road...not sure how I would have but I will know how if I ever am in a position where U-Haul is my only choice and I have to get something done. I said "Fine, just charge me the extra fee. I am so done!" I then turned to the people in line and said "Make sure you document everything, you have to protect yourselves." This is when the other staff person barged in and accused me of being aggressive. I suggest here that you train your staff better to understand the difference between frustrated and aggressive. I explained to her that I was not being aggressive but instead was warning other customers to make sure they document everything and protect themselves. The lady who had accused me of being aggressive continued to escalate and told me that I was telling people that U-Haul was "crooked". I wasn't. I told her that I wasn't and that all I was doing was warning people to make sure they documented everything. I explained that I was not angry and that my frustration had nothing to do with them...I said this to each of the three people, including the lady who was escalating the situation...rather I was incredibly frustrated and I was sorry that they had to work for the company. I can't say that I would never rent from U-Haul again, although my suspicion is that I won't be able to because I have complained, as the are not always other options. I will say that I will continue to tell everyone I know that is planning on renting from U-Haul to document every single aspect as this was a VERY unpleasant and difficult experience. I suspected this would happen, Its very similar to past experience I have had and it mirrors many experiences I have heard of. Bascially, U-Haul has a market that has no competition so the service model is set-up to take advantage of people who have no options.
Jason B.
Rating:
5.0
Customer did not leave a comment.
Iris Ann D.
Rating:
5.0
My issue is this. I wanted a truck close to my location and when I booked it online it said reservation guaranteed. I booked the truck only to find out later that I can't get it at my location and that it was available on the other side of the city. I payed 55$ for kilometers instead of about 18$.
Kristian G.
Rating:
1.0
I went 30 km for a 1/2 ton got charged double. I was told estimate $64 and got charged $ 125.00 . There was a tech error and they could not fix it or override it. Big issue. I feel ripped off.
Lise R.
Rating:
1.0
Educate them and manners, respect and tact.
Anthony S.
Rating:
5.0
Drop off of the trailer was quick and easy. Thank you.
Roxanne W.
Rating:
3.0
Customer did not leave a comment.
Brieanna J.
Rating:
5.0
Service was excellent and courtesy was excellent.
Garnet S.
Rating:
3.0
Customer did not leave a comment.
Mussa I.
Rating:
3.0
Staff was exceptionally excellent during both pick up and delivery! (I've used U-Haul several times and this has never before happened...) The only downside to this location is the terrible parking lot. If that situation could be rectified, my rental experience would've been a 10/10.
Jacquelyn M.
Rating:
5.0
Customer did not leave a comment.
KAYLINE B.
Rating:
5.0
Great Customer service, staff always willing to help, no issues.
Jasmine M.
|
Overall Experience
Rating:
1.0
Customer did not leave a comment.
Brandon S.
Rating:
5.0
Staff very friendly and helpful ðŸ‘ðŸ½
Peter C.
Rating:
5.0
Dropped off after hours. They took care of the check out for me the next day for a $20 fee so I just had to drive up, park and drop the keys on the key drop which was nice after an exhausting day of moving.
Jodi W.
Rating:
5.0
Good customer relations with uhaul representative.
Great help loading trailer with yard tech.
Keep up the good work.
Bryan B.
Rating:
1.0
Be honest to people. List .79 cent but used USD . What the heck???
Mai C.
Rating:
3.0
Customer did not leave a comment.
dariusz K.
Rating:
3.0
Have trolly and dollies available upon pick up. I scheduled these tools and when I collected the truck I was told they are subject to availability. I have a bad back and I was really relying on those tools. Our move took twice as long without those extra resources.
samantha G.
Rating:
5.0
Customer did not leave a comment.
Candice V.
Rating:
5.0
very good service , thank You
jerry S.
Rating:
5.0
Customer did not leave a comment.
Monish R.
Rating:
3.0
The employee prepared documents for a truck which could not be found. It was not on the lot. Then he prepared another document for a truck which was good
James G.
Rating:
5.0
The only concern I had when asked for a secondary contact is that they called the person at 7 in the morning to double-check and woke them up. I don't think that is necessary. Beyond that everything else was awesome.
Corey C.
Rating:
2.0
We were ignored for the first 10 minutes while in the location. One employee was on the phone, while another just walked past us, stood behind the employee on the phone for awhile, then went out for a cigarette. Not impressed.
Jonathan D.
Rating:
4.0
Customer did not leave a comment.
Brandon A.
Rating:
2.0
Customer did not leave a comment.
tina R.
Rating:
4.0
Customer did not leave a comment.
David A.
Rating:
1.0
Customer did not leave a comment.
EVELYN W.
Rating:
5.0
Customer did not leave a comment.
MICHAEL J.
Rating:
3.0
Had to wait in line over well over an hour in the middle of the day. One employee helping people. Another employee helping just one customer the entire time. And a third employee on an extended break finally returned to help customers over an hour into the wait.
John H.
|
Overall Experience
Rating:
3.0
Customer did not leave a comment.
John M.
Rating:
5.0
Great service, very friendly
Myles L.
Rating:
2.0
I rent from uhaul on a regular basis. Usually a couple of times every month I rent a 5x8 open trailer for 24 hrs. Yesterday I rented one and then plans changed. I brought the trailer back not quite an hr from when I picked it up and explained my situation and still got charged in full.... I really think that I should have had a refund.... I spend a lot of money here...
paul S.
Rating:
4.0
Customer did not leave a comment.
ELISE P.
Rating:
4.0
Customer did not leave a comment.
Avalon J.
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
ron h.
|
Overall Experience
Rating:
5.0
Amazing staff
michele g.
|
First Impressions
Rating:
1.0
TERRIBLE SERVICE. wouldn't recommend or want to use this service myself ever again. All personnel from the in-store staff to customer service seem very incompetent at their job. Some of the most clueless people I've ever talk to. First they send me a notification that I had checked out of my storage unit when I wasn't even in town and still had 2 more weeks left. I called them several times but no response, eventually I had to drive 3hrs back to town to make sure all my belongings were still there. When I got there they told me my locker was broken into and was empty so they replaced the lock on it. They went looking for the keys but 20mins later couldn't find them. The staff I was dealing with didn't look very intelligent so I lost confidence in them and took it upon myself to walk to the locker and have a look myself, sure enough my key worked and all my belongings were still there.
Then 2 weeks later I was moving my stuff out and had made a reservation for a truck a month ahead of time, the day before my truck rental I received a call and I was told the truck I had made the reservation for wasn't available and I'll need to drive 60km out of town to pick one up. I didn't have a choice so I went to pick up the truck, but when I went to return the truck to the location I had picked online, I found out that they had also changed the drop off location to a place 40km away from the location I had reserved online. Called customer service several times to resolve this issue and every time I called I came across someone with their age higher than their IQ. Eventually I realized it was a losing battle, you can't reason with those that aren't equipped for it.
Hassan T.
|
Overall Experience
Rating:
2.0
Unit was not the size I wanted to rent. Staff would not believe me even with pictures of tape measure showing size. A total waste of my time. Long line up to rent unit. Second line up to ask questions about the size. Then wait to cancel. Not impressed.
JOHN T.
|
Overall Experience
Rating:
3.0
The facility inside and out is very dirty, very long lineups on the phone and in person to speak to customer service.
annette h.
|
Overall Experience
Rating:
5.0
Friendly staff that know their stuff!! I’d recommend them to anyone moving and needing storage.
Denise P.
|
Overall Experience
Rating:
4.0
The area in front of our locker was often blocked by cars or rental equipment, making it difficult to move in and out. Otherwise, the facility was excellent.
dale H.
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
alexander H.
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
Pam W.
|
First Impressions
Rating:
3.0
There was an issue with my storage, and I was not contacted and or left a message about any storage locker. The gentleman helped me figure it out which I was very pleased with.
Claudia L.
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
Carl A.
|
First Impressions
Rating:
5.0
Keep up good work. Friendly team
Mugisha H.
|
First Impressions
Rating:
4.0
Customer did not leave a comment.
Jaspreet G.
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
TRAVIS B.
|
First Impressions
Rating:
3.0
Customer did not leave a comment.
Jerry T.
|
First Impressions
Rating:
1.0
Wasted time on the phone multiple times. Long waits and then couldn’t get clear and helpful information.
Unit was not ready and lock was not provided