Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
1 day I didn't look my unit correctly, they called me to let me know it was not secure,so I could get down to lock properly before my stuff grew legs and wondered away
Your system was down when I said I moved out of the storage locker. Was told I would receive my receipt following day. Never received it and you tried to charge me over 200 dollars for a unit I was no longer in.
I moved out of my unit many months ago and you’ve still been charging me. My locks were taken off my stuff was all removed. Doors were left open. I let them know in the office. I had two units originally, and only one was a continuing charge.Long story short I’ll never use you guys again.
Everyone I spoke to was kind and went above and beyond. Thank you!
Good job!
Excellent staff, friendly, and helpful service. All round great experience 👍
Excessively long waits for staff assistance, there were always large uhaul trucks parked in the way of the “drive up storage locker” and would have to go inside and request them to move the truck, and there was mouse poop all over the floor of the unit with no barriers to prevent mice from getting in. Would not recommend uhaul.
excellent except you need someone on the phone so customers don't wait on hold forever. Also when paying each month the wait is long. For years I had to pay a $10 fine for late payment, I can't see why I couldn't change my payment date yill the end of the month when the old age pension comes in. I was always 10 or 12 days late.
When matters did not go as planned The staff always retified the situation Farely quickly...
I had made online reservations, and for some reason the associate could not find them. I had to go through the whole initiation again with her. I also signed up online for the free lock promotion, but they didn’t have any in stock so I had to purchase a lock. The hold ups and disorganization is a typical experience at this location. When my friends had rented an indoor unit a few months back, we had about an hour of wasted time trying to deal with the swipe card not working for the facility, having to return in and out of the store to get help from an associate as nobody was willing to come outside to help deal with the problem, and the alarms going off constantly. The only reason why we returned is because of pricing and location.
The Staff are friendly, professional and very helpful in getting me my unit. I dealt with Stewart mostly and he was great! Thank you :)
Staff are awesome Very accomondating
Everthing was good except when the uhaul people in Calgary confirmed our 10 by 15 storage unit for us for 215 then when we got to Edmonton and they said we had no reservation for a storage unit so we had to take a 10 by 18. But it was 240. So we said okay we had no choice cause there wasn't any 10 by 15 left. We are fine with it not happy with the extra amount of money but there was nothing else we could do as we needed to unload our things.
Although I received the unit free of charge, if I were to purchase and spend money on it I would prefer to have a clean unit which was promised but never delivered. Also I had a very hard and difficult time opening up the roll up door which was promised to get fixed and tagged but wasn’t. Otherwise, the staff were excellent, friendly and helpful.
Would be a 5 star but had card issues which kept sounding alarm, They worked hard to correct the problem so I am happy with their dedication to the job
In these troubled time while we controlled and isolated by Corona Virus, your staff did a great job of treating people personally, kept their distance but service was close.
They didn’t honour the 167 online price, instead charge $179. with tax its a total of $188. Thats with no insurance, no 24 hours access and i don't feel the storage is secure, i will not store anything valuable here. I could of got the same price at storage mart on 127 street with insurance and they have gated 24/7 access. not happy
:D
EMPLOYEES WERE NOT HELPFUL AND LOOKED AS IF THEY HAD WORN THE SAME CLOTHES FOR DAYS. PLACE WAS FILTHY AND A MESS. FELT LIKE I SHOULD TAKE A SHOWER AFTER I LEFT.
Very friendly and informative staff!
My only concern relates to your practice of charging for the month. In my case I vacated the storage locker prior to the end of the prepaid month. I expected a partial refund of my monthly payment. I was advised that would not be the case. I am sure U Haul will rent this unit to another client and collect twice for the same time period. I consider this an injustice and poor client service.
My belongings were all ruined by mice, I had to dispose of almost everything. A waste of my money and belongings.
Exceptional customer service!!!
Very helpful and knowledgeable staff . Convenient location easy in easy out
been there for a full year, and didnt get no discount for being a good customer. used uhaul trucks few times, even refered family n friends to use uhaul trucks
Filthy place & Rude arrogent staff!! Will NEVER do business at this location again. Would it kill your staff to be friendly and act like they want to be there? Apparently -_-
It was overall a great experience.
Uhaul towed my over due cargo van with my stuff inside, telling me i had 5 days to collect stuff from a storage locker at their compound., over half my stuff was missing est. $35000. value staff stole
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Mouse problems still Unless customers service Save your money don’t use them for anything
The people deserve kodos for the great work they did and I would totally use them again.
too few staff at this location for the volume of customers leading to long wait times . Staff are friendly and helpful.
There was a bit of a wait because they were understaffed but if you are patient they provide excellent customer service. We rented trucks and a storage. Service was quick and efficient.
Good price and good service
I moved out on my birthday May 28th, my friend Rita can vouch for me..i like how no daily evaluation is done. Uhaul took my lock and i was forced to vacate so my items were not stolen or auctioned..
The customer service there was very slow and they got paperwork all mixed up
The whole experience went smoothly!
Staff were always super friendly and helpful. The only negative trying is that they often appeared to be short staffed and there was sometimes quite a long line up.
staff went over and above
Great service
There were mices in the storage and lady “Ravena “at the desk didn’t show any concern about it and was over the phone and didn’t pay any attention to me poor service
I did not like the fact that I had to buy a lock from U-Haul when I already owned locks which I purchased from U- Haul a year earlier. I was up against time and felt I had no choice. That angered me.
Lack of staff, customers were waiting in line for quite some time with no employees to be seen at the counter
The staff was very helpful in regards to ending the lease
Attendants kept people on hold for 42 minutes. (Have pictures) mouse traps where not filled. Couldnt access washroom or unlock door. Storage locker got infested with dead mice and bugs.service refused
Horrible will go anywhere or throw all my stuff away before I ever use any service from any uhaul ever again . I went to storrage king on 127 and 144st way better everything .
When moving out, the big door was broken and not use able. Had to move everything out thru the man side door. Very awkward and difficult to do. Staff inside were really busy and couldn't help at the t
The staff is unorganized and rude...
Everything went very well with my move thanks to uhaul.
I liked the storage because i was able to access it anytime I wanted
The staff was absolutely horrible. The worst customer service I have ever experienced. Staff was unfriendly and never willing to help when I needed my ubox.
Very kind and easy to work with appreciated the managers help on more than one occasion.
N/a
Had to shovel the ice away from my unit entrance. The ice had been left for weeks without removal attempt. The wait was almost an hour before I was helped. I never received a call back for my reser
The employers were very friendly even for being a new employer however the time waiting for an employee to help us find our storage and sign out trailer back in took almost 2.5hours. Not good at all
I dealt with Becky the manager and had a very good experience. I would highly recommend UHaul as the storage choice for everyone.
None
Everyone was helpful. The inside unit access hours could be better but had a great experience other then that
Friendly and punctual service.
Staff were very helpful and explained all my options. they provided information on ipromos and helped find the best deal and cost for my needs.
Not only had i paid my rent snd vacated and cleaned on time but was sent monthly bills for months after
I had many problems with my storage unit. It flooded twice damaging a lot of my contents. When I moved all the stuff out ofy storage unit I discovered it had an infestation of mice once again damage
I rented a 5by10 for two months. And paid for two months. But I emptyed in a month. But I was not refunded for the second month. I am not happy and will not recommend Any one to you.
Didn’t visit facility Dealt with rep ppl manager and assistant couldn’t deliver on confirmed date rearranged manager rude immature and unprofessional threatens to pick up pods and I make arrangement
Some employees are very good liars and management should investigate and should know who you hiring
Lynn was super helpful.
They were great
WHEN REQUIRED I WOULD USE &RECOMMEND YOUR SERVICES.THANK YOU.
I moved my storage because the price went up twice within a year. That made a total of $10 increase.
Given false info on two of three occasions Ended up cost me big bucks as I had to travel 5 hours on two occasions to get my goods
Ever since I decided to have uhaul facilitate my moving and storage needs, I’ve received nothing, but headaches and frustration. There is not enough characters in this field to even begin to describe.
Pleasent staff. Always helpful and friendly.
We stored our items for less than one month, we had no issues. We got all our stuff back safe and sound.
I had moved out the end of last month and had notified your service by phone. Prompt responses would be helpful. The move out date was wrong
Very kind helpful people that go above and beyond to help their customers.
Very happy with service.
