I paid air it is really expensive
Markos DCustomer Reviews for U-Haul Moving & Storage at 50th St
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Service & Facility Was Awesome
Leonard B | Overall ExperienceThe staff at U-Haul were very pleasant acknowledge
Donald B | Overall ExperienceThe only concern was the floor of my storage unit, it was dirty had some kind of liquid on the floor otherwise it's good.
Ernest B | First ImpressionsThe staff was kind, respectful and polite. Thanks
Tyson J | Overall ExperienceAlways awesome staff to deal with @ this location ! Highly recommend , punctual and helpful , very friendly . Thanks again
Robert B | Overall ExperienceU-Haul cube vans have powerful motor engines to do the job.
David B | First ImpressionsThey treat me good and I really like it
Shukri R | First ImpressionsThe staff need to have a CHECKLIST to remind clients what they need to know, come with, when they go to remove their items from storage. For example, I didn’t know that I needed to BOOK a TRUCK at least ONE MONTH before. We ended doing 2 trips that cost me $50.00 more instead of just an extra $10.00 more for a bigger truck. 2. Key to open the unit. If only I was reminded! 3. Customer Service employees were very RUDE and defensive and totally unprofessional when I proposed that they should adopt having a checklist. NOT a great customer experience, I’m afraid. And and…being open to improvements would have made it better
WANGECI M | Overall ExperienceThere was light in the hallway but it was difficult to see in my unit because no light in there. Had to bring my own to see clearly in there. Otherwise no complaints,at all and I would definitely use their facility again.
John H | Overall ExperienceThe storage was opened unattended and no information from the staff until I notice after 3 days. Poor service and management..
Bency B | Overall ExperienceHassle free service! Excellent!
Jason S | First ImpressionsEasy Access and front desk is friendly.
Prince W | Overall Experienceoverall good experience
Prince A | Overall ExperienceOn many occasions I had to ask for extra cleanup from other people leaving trash behind. Main automatic doors to my storage building found left unsecured and in automatic open mode after regular business hours. Mice droppings found in areas inside and around my unit even with no food stored inside requested to have bate traps refilled told to leave outside the unit only have them removed altogether. Several occasions over the years unable to find sufficient staff to help with issues and finding hallways almost and even sometimes completely blocked with abandoned items. When brought to staff attention always told "oh someone should have taken care of this". Only to see rates rise every year for increased cost of care and security for the facility. What a laugh. Will not recommend uhaul storage to anyone ever. Glad I have finally emptied out and closed my storage locker. Closed my locker this weekend. Came into the office ignored by staff the first time, came back later to close out my locker staff took my locker number never asked my name or for ID no signature on anything just, " it's taken care of." Shake some heads and retrain some staff.
Thomas W | Overall ExperienceExcellent service
Julie M | Overall ExperienceHighly recommend!
Jonathan B | Overall ExperienceEasy to access. Great customer service!
Calvin E | Overall ExperienceGenuinely an overall good experience dealing with U-haul, some companies don’t even give standard customer support or have accurate pricing information.
COLIN T | First ImpressionsStaff is so friendly, and the process was smooth
Luke C | Overall ExperienceStaff is awesome, and storage unit was great.
Kurtis B | Overall ExperienceGreat experience with this storage unit! The staff was friendly and helpful. Highly recommend!
Fuad A | Overall ExperienceDecent storage option. The prices are reasonable.
BONNIE K | Overall ExperienceStaff are great here, Ekjyot in particular is always a pleasure to deal with. We rent trucks and storage often from this location and have never had any issues. Best Uhaul in the city in my opinion!
Lonnie R | Online Move InFantastic experience with onsite manager. A breath of fresh air, manages well formal young age, great problem solver and always with a smile. Yard crew fantastic with trailer holdup and return. Snow removal needs to be addressed in yard however, as well as paving. Front pavement and manhole protrusions from incorrect grading benchmark needs to be addressed because with a loaded heavy trailer it is like driving through land mines.. units need to have lighting installed inside. I moved to an independent uhual closer to home for 24 access, well lit and large unit and better value for dollar. It cost me over $600 to do so between help, rental l, new deposit fees and keys etc etc. the is said, far cheaper rate too. In any case I have used U-Haul for sometime now and overalll had 10 pit of 10 service from manager to yard crew. Thank you guys. You treated me amazing and made difficult situations manageable Happy holidays and all the best. Sorry for all the errors. My phone hates me some days ! Bless and be well. Shaun Getson
SHAUN G | Overall ExperienceJust want to thank you guys for all services u gave me Thanks again be blessed 🙌
Jean J | Overall ExperienceIt was a freezing cold day. The staff were exceptionally helpful, professional , warm and kind people. All of them! A+ led by the Manager Ekjyot and “Marilella” and a tall gentleman who I didn’t get to know his name. Thank you
WANGECI M | First ImpressionsI did not use my first month free storage unit that I planned on using to store and sort out my valuable personal belongings of mine and my deceased mother's things because I didn't trust or feel that it was safe enough to use I did not believe it was secure enough to put my things at risk so I never did even use it to sort my stuff out for a month I had stored it for a very long time out in Manitoba at another storage place that was very secure with gated security. And I wasn't about to take the chance of losing it after hauling it all away from Manitoba to Edmonton. Anybody could just drive up and break into your storage unit here quick and easy and be gone before anybody knew the difference!
Curtis K | Overall ExperienceFriendly and convenient.
Cheryl F | Overall ExperienceExcellent service. Keep it up.
Yusuf M | Overall ExperienceExcellent, got a one month free storage with a Truck rental one way from BC and that was super healpful. Thank you.
Deborah M | Overall ExperienceUsed the storage for few months. Easy access and Mobile move out was great.
Paul M | Overall ExperienceOffice staff is horrible and the only reason I Moved
TIM W | Overall ExperienceEveryone is very friendly and helpful.
Stacy A | Overall ExperienceI absolutely would not recommend this place to anybody very poor service very disorganized not professional have a good day and thank you
Ronald L | First ImpressionsStaff were very helpful and patient with everyone.
Bonnie B | Overall ExperienceI Will always use u haul because the staff are very kind professionals , great to deal with , yes I will use U-Haul again thank you staff for your kindness ,
William R | Overall ExperienceThe services provided by Uhaul was fantastic from all the staff at the front desk to management thankyou very much everyone see you in the future!!!
Stephan B | Overall ExperienceStaff where very helpful and accommoding making moving less stressful.
Jennifer N | Overall ExperienceI got a unit in the size I need right away and without fuss. The Staff's instructions were clear and precise and the exit of the unit was just as easy.
Theo D | Overall ExperienceThe only downside of my experience was that my expectation of the outside storage lockers was that they would be sealed against dirt and dust. They weren't and had I known everything would have a veneer of dust and I guess road dirt over everything I would have bought some drop cloths or sheets to seal off my chattels from this Insidious dirt. So would I rent again from U-Haul of course now that I'm a prized of what's necessary to keep everything clean and this may be the case with all other outdoor storage facilities I don't know but now that I do know what to look out for I'll be looking out for it
Alex P | Overall ExperienceI went back to my locker to get stuff a few years ago and their was mouse feaces all over my stuff in the boxes it was discussing. I was told that it would be taken care of but I cleaned as much as I could up with my mom. I was in a bad accident so I haven been able to go to my locker. When I went on Thursday August 8 2024 I had my lock cut off and I was shocked so was the lady helping me. We both looked at my unit and it was invaded in dirt I mean really bad worse than just writing your name in dirt I had run my suitcase back and forth many time to get to the black under it. All of my stuff in my locker is discussing and covers in a lot of dirt. Further more I was told when I have my unit a year they would give free month for the years I had my unit. I never got 1 free month. I am very disappointed in u haul on 50th all my thing are wrecked. I was sent this because the young lady who helped me said that was so wrong it should not be dirty like that and no mouse poop. I hope this case is taken seriously, this is not ok and not how u haul storage should be. Please call me back about this issues and what can be done. Thank you Sincerely Shannon Beauregard
Shannon B | First ImpressionsWonderful and very knowledgeable staff made my own experience very pleasant with friendly and quick interactions
Darryl M | Overall ExperienceEk joyti is amazing staff.
Prakash P | Overall ExperienceIt was a pleasure to use U-Haul! Very good experience and would recommend to everyone. thank you U-HAUL
ROBERTE E | Overall ExperienceABSOLUTELY HORRIBLE ALWAYS WET WHEN INDOOR FOOD AND JUNK FROM OTHERS IN OUR UNIT PRICING IS A COMPLETE JOKE FOUND 2 TIMES THE SIZE FOR HALF THE PRICED HEATED INDOOR. WILL NEVER TELL ANYONE TO GO THERE WAS ABLE TO GET 5 PEOPLE TO LEAVE WITH US AFTER TELLING THEM WHERE ITS WAY CHEAPER SAFER AND NICE. STAFF ALL ASSHOLES NEVER HELP
Derek D | Overall ExperienceI had my things in storage and when I took it it out, everything was destroyed from a mice infestation. My clothes, mattresses and furniture completely covered. I paid for 2 years just to have nothing in the end
Stacey M | Overall ExperienceWhen closing rental the staff at the desk & on the floor were very friendly & helped me navigate through the security access door. Unfortunately for me, I forgot how to use it.
Beverly W | Overall ExperienceFantastic U haul all around! I would recommend this location to friends and family!
Matthew C | Overall ExperienceBest location for storage
Yafaet S | Overall ExperienceVery rude and very expensive will not ever return
Alfred C | Overall ExperienceExtreme amounts of mice
Donna B | Overall ExperienceWould be good to have sensors on longer
Teresa L | Overall ExperienceWonderful staff but the automatic sliding door being locked during regular business hours was extremely frustrating. Moving carts through a heavy swing door that can’t easily be propped open is difficult due to it being much more narrow and also the lip to get through the door. Nearly every time I came to do something in my unit, often during the mid day regular business hours, the sliding doors to the main buildings storage area (the east side sliding doors visible from 50th st) were unusable making moving items in or out much more difficult.
Owen F | Overall ExperienceIt may be the timing but there were a couple of new employees working together without a more senior employee supporting them and the line up was long.
lina g | First ImpressionsI was in ontario dealing with estate matters got backand left messages still no call and my stuff was apparently sold. I know I owed money but I would have figured out how to make the payment now I don't care about my personal stuff but I do care about the things from passed family members that I will never get back. So sad. But due to uhaul 50st I will never pay another cent or use any services from uhaul. So here is to ALL the uhaul employees that make decisions like this when you loose family members...hope you loose all your precious memories too. 🖕
Vanessa H | Overall ExperienceYour company delivers on what it said. No surprizes
Blair M | Overall ExperienceI'm very satisfied with everything n everyone.. thank u
Rita D | First ImpressionsThere were not Dolly's in the front of our storage building, like promised, we called to ask for some, told someone would bring one over, but it never came. We had to move everything by ourselves, luckily we made it out okay, but it cause unessesary struggle for us.
Tamara C | First ImpressionsIt’s vry good
Harjit J | First ImpressionsThe staff were excellent but under staffed for the volume of clients.
Joyce M | First ImpressionsMy stuff was destroyed from mice going threw claims at the moment, not happy. My names Cody Wallis 1155 storage not Paul Daniel not sure how that got changed another mess up.
Cody W | First ImpressionsPlease bring back the one month free when you rent a storage for a longterm
Felicity P | Overall ExperienceThe person who delt with me at the counter was very friendly and helpful
Corey M | First ImpressionsI stored my stuff there for about six months. When we moved our stuff, there was no indication of mice at all. None of my boxes got chewed up by mice. Thank you great service!!
Mark M | Overall ExperienceThe staff aren't friendly at all. Except for the manager, she was fantastic. Very poor customer service. Is clear the staff at this location are there simply for the pay checks
Kimberley L | Overall ExperienceInfestation of mice
Tyler K | Overall ExperienceMice infiltrated the unit and destroyed 2x mattresses. Was given a month rent discount to compensate which covered 20% of replacement costs. However this caused auto generated emails informing a lien has been placed against my things and that action works be taken against me. Trying to rectify this led to spending 2 hours combined on hold trying to speak to someone to clear this matter up.
Stephen F | Overall ExperienceFriendly staff
Lievin L | Overall ExperienceWhen my son-in-law opened our storage unit to remove our belongings, he discovered that mice got in and caused some damage to some items. My son-in-law was told that some compensation would be given when I game in to close the account but nothing was offered.
Ken P | Overall ExperienceNeed to have better access times even for first time renters.
Anita K | First ImpressionsI went inside once to pay my bill and waited 15 minutes while the one employee was on the phone. Once I realized he was talking to his girlfriend and not a customer I asked how much longer it would be and was told rather rudely to wait my turn. I waited another 10 minutes and left. That was the last time I went inside. I wouldn't recommend this particular facility to anyone.
Steven L | Overall ExperienceNo mice in my stuff, unlike sentinel storage on ft road
Rheal M | Overall ExperienceStaff were extremely helpful, courteous & friendly.
Beverley H | Online Move InPerson at front counter has been consistently friendly.
Kimberlee(Ryan) M | Overall ExperienceWhen you work until 530 every day the fact you close the storage access at 7 is not at all convenient. .
Emmett M | First ImpressionsGood experience
Joanne M | Overall ExperienceBathrooms were horrible no toilet paper or paper towel and dirty
WILMA M | Overall ExperienceSo sweet and helpful, knowledgeable and explained everything in detail, thank you for an awesome experience
Joy B | First ImpressionsThe lighting in my unit was faulty.
Emmanuel A | Overall ExperienceOne should be able to access his storage locker at anytime, the cost for the storage is a bit much, and at times it's bit long of a wait time when phone in to speak to a staff. Besides these negative factors. This location is great , the associate are friendly, and always provide excellent customer service.........Highly recommend this location to anyone looking for a storage.
Carl A | Overall ExperienceIt was a pleasure to have Robin serve us. She is very knowledgeable and friendly and made the whole process easy. You are fortunate to have such a fine employee.
Margaret F | First ImpressionsStaff were friendly and very knowledgeable!! I would highly recommend Uhaul !!
Rhonda D | Overall ExperienceHorrible service liars shirts communication
edmond g | Overall ExperienceI am partially disabled and the staff went above and beyond helping me..i am thoroughly impressed and happy
Laura-Lee F | First ImpressionsStaff was very helpful and friendly. They fixed any problem I had. watch was door latch.. very pleased. Thank you. Happy customer
Allan R | Overall ExperienceThe person that handled the move in was extremely helpful and very engaging. I actually enjoyed the service and friendly atmosphere of your facility.
Emmett M | First ImpressionsThe staff were wonderful!
Cara G | Overall Experience50th Street Uhaul was great 👍🏼 I stored items in a '10x18x10 Drive Up Unit' for about 48 months/4 years. *Be aware these units are not climate controlled aka your stuff is at the mercy of the elements. *Mice will be interested in anything that smells like food
Brent B | Overall ExperienceThe guy that assisted me was awesome. He did a really well. Good job. Made me understand what I was looking at and how much and what would be the better deal. He tried his best to get me a storage unit on portable one. But yeah he tried but didn't get one. But that's okay. I'm happy with what I got. Thank you!
Raven C | First ImpressionsEveryone was helpful from front desk to the guys in the yard.
NDUMISO G | First ImpressionsIt's a good thing you didn't ask about where I got the truck. It will be the last time I rent a vehicle from U-Haul.
Steven L | First ImpressionsOn 3 different occasions in 3 different years, there have been problems with the computer system causing long waiting periods. The location on 50th Street in Edmonton desperately needs more staff inside as I have been there at different times at people have stood almost 5-10 deep waiting as there were only 2 available, one doing only truck pickups. When I tried to call in, I was put on hold for 30 minutes so that I opted to go in in person. The staff, however, were very friendly and helpful.
Ambriel P | First ImpressionsEverything was great. The only reason I can't give 5 stars is the fact that when I arrived at the storage locker I always had to have UHAUL remove trucks that were parked in front of my locker. If I had arrived after hours, this would have been a real problem. Otherwise, all was good.
Andrew W | Overall ExperienceStaff was great. Denim was very friendly and helpful. Great customer service.
Stacey M | First ImpressionsI would not hesitate to recommend this operation.
Timothy G | Overall ExperienceI'm very happy with the service experience highly recommend
ADRIAN L | First ImpressionsUhaul Trucks ALWAYS parked in front of my unit. Whenever I needed in it I couldn’t cause there was a truck blocking my unit
Steven W | Overall ExperienceI was late with a payment and phoned beforehand to make a payment arrangment.My unit for storage was 135$ a month. I was charged 50 lien fee a 50 pre lien fee and 2 /10$ late charges and a 15 dollar late charge. 135 in late fees. Absolutely ridiculous. I used to use Uhaul quite often. I will never frequent this buisness again. I have found a unit with another company that is 3x the size for the same price. So my advive is shop around and DO NOT USE UHAUL FOR YOUR NEEDS.
kevin w | Overall ExperienceStaff were extremely friendly and knowledgeable.
Glenn F | First ImpressionsI believe their name is Erin, but they were VERY helpful with setting up the storage locker, and the switching it, and answering my questions. Their phenomenal customer service was honestly the best part of the very stressful day/situation.
Janine G | First ImpressionsI wish there was overhead vehicle coverage for inclement weather. I wish it was easier to get access to moving carts. I was not able to figure out 1- how to get sliding doors to open/work. So , also not able to determine if sliding doors can be positioned in open mode and not always open/ close with each pass through with boxes.
Barbara M | First ImpressionsThe new door on unit worked great but needs better seal
Douglas I | Overall ExperienceI set up my unit in person while I was renting the trailer I was using to move. The front desk attendant took my credit card, and I asked if the payments would be automatic. She assured me that they would. My first month's hadn't come out and when I called I was told was told the first month was overdue because there was no automatic credit card on file. I asked them to make a payment and set me up for automatic payment. My second month was also late and when I called, the attendant told me that it was because no one activated it on the account. Since then, I have paid for a facility where food and items were left in the hallway, and the alarm seemed to always be going off when I got there. When I asked if I set the alarm off, the attendant said that no, I hadn't, and that it just goes off every time something happens. Which appears to be 6 times an hour during busy time. There also were times when a cart wasn't available for my building. I know it's a courtesy, but it still would have been nice to have one.
Camron B | Overall ExperienceI am clearly not impressed with the service at u-haul. The location has gone down hill in my opinion since the last time I had used services at this location. If I need u-hauls services again, it will be clearly at a different location
Shawn B | First ImpressionsOn OUR LAST U HAUL storage CONTRACT WE MOVED OUT OF TOWN FOR A MEMBER OF OUR FAMILY. AT THE BOTTOM OF THE PAGE THE GAL WROTE ."WE ARE ILLIGABLE FOR I MONTH FREE STORAGE" PLEASE CALL ME, BETTY AT 780 399 3801. PLEASE INFORM ME AT WHICH LOCATION I MAY ACQUIRE MY FREE UNIT. NEAR MY LOCATION IN NORTH WEST EDMONTON, 127 th. Street. N KINGSWAY. OR 111 AVE OR NEAR 12931 N 85 STREET THANK YOU FOR YOUR EXCELLENT SERVICE. BETTY. O
Betty N | Overall ExperienceAnytime i need to get help (talk to someone) it adds 30 minutes to my stay! There where most issues. Mouse traps should be set in the common corridor.
MATTHIEU L | Overall ExperienceMouse droppings and mice got into my things 1153 that complex needs someone to kill off that mouse problem. That’s unacceptable for the prices paid. The staff are the only saving grace trying to fulfill tye reservations made by the inadequate booking system.
Adam B | Overall ExperienceThanks for the sliding doors.see you next month.
Shaun S | First ImpressionsI came in to check into my unit about 25 mins before closing. I was trying to get there earlier but this move has been very challenging. Robyn helped me and was amazing. She helped me make sure I had the right unit that worked for me and easily able to move in. She even directed me to McDonald's while I waited for my brother to show with the truck because I hadn't eaten all day. When I went to eat I saw a reflection of myself in a window and I was an aweful disheveled mess. Yet when I was checking into unit Robyn still treated me great. Would definitely recommend this location and I would use them again both for storage and truck rental.
Wanda L | First ImpressionsLatch on door was bent and very hard to open and close. Staff were aware but never fixed it. Only issue with staff was when I moved out I was driving a large truck and when I went in to close account I didn't realize I had parked in front of disabled parking. The staff member who addressed it was very inappropriate. Instead of simply asking for the vehicle to be moved he went on a long winded explanation of why, yelling it across a very busy store. Needless to say it was very embarrassing and rather than close the account I left.
kerry B | Overall ExperienceI made a reservation at the facility in 154th street, on arriving there, I was redirected to 50th street without letting me know the prices are not the same. I arrived at the facility (50th street Edmonton) the first sets of staffs were helpful, after storing my items, I went and gave the keys to the front desk, she insisted i return it under the blue canopy, of which i did and went back inside. I gave her the keys but she refused to collect it , she said I didnt park the truck under the blue canopy, that I parked outside the facility, I explained that was another dark skinned guy that she should collect the keys and verify , she insisted and told me she would loose it if she found out I was lying, she eventually checked and saw my Truck parked under the blue canopy but she didn’t acknowledged her mistake or apologized for threatening and calling a customer a liar. Please kindly look into this as this should not be happening to customers.
Emmanuel A | First ImpressionsThere was a little confusion about using both key pads ( I only saw the one initially). Initially there was no cart available and the loading doors stayed locked and closed. The attendants were able to correct all this easily and quickly once I told them.
Rob P | Online Move InI found that the light sensors in inside unit only work for a max of 10-15 minutes so when I was organizing the lights went out. Also mice chewed through drywall. I don’t like bait boxes inside the units. Mouse poop located there. It also was very cold inside. Things would freeze. I found a much cleaner unit elsewhere
Barbara T | Overall ExperienceI would rather tell someone on the phone my comments 5875663005
brad r | Overall ExperienceProfessionals in every way!
Anthony H | First ImpressionsA special thanks u to Stewart and chris,they were very respectful of my situation and very polite to work with.
Pauline A | Overall ExperienceWhen it takes 48 to 72 hours for staff to answer the phone lines in this facility, that is completely unacceptable. I've also been in line and watched how the staff answer the calls. "Hello uhaul 50st hold please?" They don't even allow the caller to indicate they've been on hold already for hours. This always bothered me about your facility.
bob B | Overall ExperienceNice friendly staff, made it easy to deal with the stress of moving
Nicole C | First ImpressionsStaff very accommodating and generous putting de-icer down around entry to building and personal storage unit.
lorranie c | Overall ExperienceWe were very disappointed that we could not purchase contents insurance from your company. We have moved out of the country and therefore do not have home owners insurance. We had to terminate our contract and move our things to a different company. It took us two days of driving from Olds to Edmonton and back to get everything done. This is not the first mix up we have had with U-Haul and we are reluctant to even rent a truck again.
Sharon T | Overall ExperienceOne of the employees crashed a uhaul truck and blamed me for the damagaes! After I paid for the insurance and everything and I seen the damages where the wreck was done but nothing was done or said about it and the employee ended up with a raise! And the employee they call nick is a terribly rude over bearing employee with no respect to the patrons of uhaul! Steve O on the other hand is the best employee that uhaul has to offer he was the most helpful and respectful employee at that branch and I just thought that he should be recognized because he is an amazing hard worker!!
Melissa S | Overall ExperienceFacility was fine. Staff were helpful. Only problem was 3 weeks after storage unit was emptied, I began to receive email and phone calls reminding me that rent was due. It took a couple of phone calls to sort it out but it was dealt with.
Avalon J | Overall ExperienceThe door closing mechanism on my storage unit is faulty and difficult to open and close. It either needs to be replaced or maintained as it is rusty.
Bangu N | Overall ExperienceAmazing staff Only problem Unit has moisture issues my couches have rust stains on them a Otherwise all.else was ok
Michele G | First ImpressionsThe only thing I don’t like is the fact that mice are present in the storage lockers. There are bait boxes but it still is unsettling to see.
Barbara T | First ImpressionsGreat Customer service, staff always willing to help, no issues.
Jasmine M | Overall ExperienceHad to wait in line over well over an hour in the middle of the day. One employee helping people. Another employee helping just one customer the entire time. And a third employee on an extended break finally returned to help customers over an hour into the wait.
John H | Overall ExperienceAmazing staff
michele g | First ImpressionsTERRIBLE SERVICE. wouldn't recommend or want to use this service myself ever again. All personnel from the in-store staff to customer service seem very incompetent at their job. Some of the most clueless people I've ever talk to. First they send me a notification that I had checked out of my storage unit when I wasn't even in town and still had 2 more weeks left. I called them several times but no response, eventually I had to drive 3hrs back to town to make sure all my belongings were still there. When I got there they told me my locker was broken into and was empty so they replaced the lock on it. They went looking for the keys but 20mins later couldn't find them. The staff I was dealing with didn't look very intelligent so I lost confidence in them and took it upon myself to walk to the locker and have a look myself, sure enough my key worked and all my belongings were still there. Then 2 weeks later I was moving my stuff out and had made a reservation for a truck a month ahead of time, the day before my truck rental I received a call and I was told the truck I had made the reservation for wasn't available and I'll need to drive 60km out of town to pick one up. I didn't have a choice so I went to pick up the truck, but when I went to return the truck to the location I had picked online, I found out that they had also changed the drop off location to a place 40km away from the location I had reserved online. Called customer service several times to resolve this issue and every time I called I came across someone with their age higher than their IQ. Eventually I realized it was a losing battle, you can't reason with those that aren't equipped for it.
Hassan T | Overall ExperienceUnit was not the size I wanted to rent. Staff would not believe me even with pictures of tape measure showing size. A total waste of my time. Long line up to rent unit. Second line up to ask questions about the size. Then wait to cancel. Not impressed.
JOHN T | Overall ExperienceThe facility inside and out is very dirty, very long lineups on the phone and in person to speak to customer service.
annette h | Overall ExperienceFriendly staff that know their stuff!! I’d recommend them to anyone moving and needing storage.
Denise P | Overall ExperienceThe area in front of our locker was often blocked by cars or rental equipment, making it difficult to move in and out. Otherwise, the facility was excellent.
dale H | Overall ExperienceOne of the worst services out there that shouldn't be allowed to exist. I was told I had moved out when all my belongings were still at the unit. I was out of town at the moment. When I found out I had supposedly checked out I called the office but nobody picked up the phone for 6 straight calls. Then I made the trip down there and went to see it in person, there they told me my locker was empty and I had checked out. They couldn't find my info in the system. They didn't seem very smart or sure about anything in life, so I walked up to the locker myself and had a look inside and everything was still there intact.
Hassan T | Overall ExperienceThank-you to your employees with their "down to earth" attitudes that were friendly and practical. You deserve to be highlighted!!
Tanya C | Overall ExperienceThere was an issue with my storage, and I was not contacted and or left a message about any storage locker. The gentleman helped me figure it out which I was very pleased with.
Claudia L | First ImpressionsKeep up good work. Friendly team
Mugisha H | First Impressionsthank you U-Haul for keeping my belongings save, if i need storage in the future you guys will be my first call! have a good one!
Brian C | Overall ExperienceSpent 90 min to rent a space ,after was rented i go back and forward several, times and the distance was considerable, because the access code was not working ,when finally was working the storage room had someone lock on , I was told (in very bad way ) to wait until The lady will be available to come with me and fix the problem . The waiting line was long till the door (around 7-8 people ) so i have to cancel after almost 2 hours spent there.
Julius P | Overall ExperienceProblem after problem. Nothing ever goes smoothly, tones of inconveniencies, never a positive interaction.
chandelle r | Overall ExperienceI lost half of my belongs while transferring to a smaller unit. Upon asking one of the attendants to hold my stuff until the next day so I could get more helpers, to my shock and disappointment found that instead of helping me my stuff had been taken to an auction. I lost all of my camping gear and much more. Your company is greedy and only serves there own needs which is to make more money. I am very disappointed with your organization. No matter how big your company grows with our trust and good gusty service you will lose more than win.
VIRGINIA R | Overall ExperienceMice poop all over my stuff I’m happy I didn’t bring any mice home next time bring my own mice traps
Cindy J | Overall ExperienceThe sliding doors are never unlocked. So had to move everything through the man door. It was very frustrating.
Chantel S | Overall ExperienceNic was amazing to deal with and made the process to easy. As someone new to Edmonton, it was really awesome to have my first interaction be positive and professional. Thanks again Nic for your help. The next time I need a uHaul I will be going to the 50th street location and asking for Nic personally. Cheers and thanks again.
Dustin J | Overall ExperienceWasted time on the phone multiple times. Long waits and then couldn’t get clear and helpful information. Unit was not ready and lock was not provided
Micah E | Online Move InThe people were very helpful and knowledgeable. Good people. I will go back.
Allan R | Overall ExperienceI waited on the phone an hour and cancelled my locker back on March 30th, then I received an email 2 days ago saying that another storage payment was due. Had to once again call in and wait on hold for another hour just to cancel the 2nd time. Terrible service, would not use again.
Michael G | Overall ExperienceThe staff was Very helpful and Very informative. They went beyond their job scope. Very Very pleased with this location. But as for the one in high prairie they fail. Thank you to the staff at the 50st location.
Allan R | First ImpressionsI was given a free month of storage that went with the move i did.. i had my things in there for literally less then 2 weeks in total, they have been charging me even after i was out, for several months now and refused to listen when i told them several times i only used it for 2 weeks of my Free month.. they are con artest scammers and steal from people anyway they can..
SAMANTHA D | Overall Experience1 day I didn't look my unit correctly, they called me to let me know it was not secure,so I could get down to lock properly before my stuff grew legs and wondered away
grant c | Overall ExperienceYour system was down when I said I moved out of the storage locker. Was told I would receive my receipt following day. Never received it and you tried to charge me over 200 dollars for a unit I was no longer in.
Dean L | Overall ExperienceI moved out of my unit many months ago and you’ve still been charging me. My locks were taken off my stuff was all removed. Doors were left open. I let them know in the office. I had two units originally, and only one was a continuing charge.Long story short I’ll never use you guys again.
Dustin K | Overall ExperienceEveryone I spoke to was kind and went above and beyond. Thank you!
Elizabeth T | First ImpressionsGood job!
Jacqueline A | First ImpressionsExcellent staff, friendly, and helpful service. All round great experience 👍
Chris R | First ImpressionsExcessively long waits for staff assistance, there were always large uhaul trucks parked in the way of the “drive up storage locker” and would have to go inside and request them to move the truck, and there was mouse poop all over the floor of the unit with no barriers to prevent mice from getting in. Would not recommend uhaul.
Abby F | Overall Experienceexcellent except you need someone on the phone so customers don't wait on hold forever. Also when paying each month the wait is long. For years I had to pay a $10 fine for late payment, I can't see why I couldn't change my payment date yill the end of the month when the old age pension comes in. I was always 10 or 12 days late.
bill r | Overall ExperienceWhen matters did not go as planned The staff always retified the situation Farely quickly...
john m | Overall ExperienceI had made online reservations, and for some reason the associate could not find them. I had to go through the whole initiation again with her. I also signed up online for the free lock promotion, but they didn’t have any in stock so I had to purchase a lock. The hold ups and disorganization is a typical experience at this location. When my friends had rented an indoor unit a few months back, we had about an hour of wasted time trying to deal with the swipe card not working for the facility, having to return in and out of the store to get help from an associate as nobody was willing to come outside to help deal with the problem, and the alarms going off constantly. The only reason why we returned is because of pricing and location.
Abby F | First ImpressionsThe Staff are friendly, professional and very helpful in getting me my unit. I dealt with Stewart mostly and he was great! Thank you :)
Jennifer K | Overall ExperienceStaff are awesome Very accomondating
john m | First ImpressionsEverthing was good except when the uhaul people in Calgary confirmed our 10 by 15 storage unit for us for 215 then when we got to Edmonton and they said we had no reservation for a storage unit so we had to take a 10 by 18. But it was 240. So we said okay we had no choice cause there wasn't any 10 by 15 left. We are fine with it not happy with the extra amount of money but there was nothing else we could do as we needed to unload our things.
Edward T | First ImpressionsAlthough I received the unit free of charge, if I were to purchase and spend money on it I would prefer to have a clean unit which was promised but never delivered. Also I had a very hard and difficult time opening up the roll up door which was promised to get fixed and tagged but wasn’t. Otherwise, the staff were excellent, friendly and helpful.
Carla L | Overall ExperienceWould be a 5 star but had card issues which kept sounding alarm, They worked hard to correct the problem so I am happy with their dedication to the job
Ken B | Overall ExperienceIn these troubled time while we controlled and isolated by Corona Virus, your staff did a great job of treating people personally, kept their distance but service was close.
Ken B | First ImpressionsThey didn’t honour the 167 online price, instead charge $179. with tax its a total of $188. Thats with no insurance, no 24 hours access and i don't feel the storage is secure, i will not store anything valuable here. I could of got the same price at storage mart on 127 street with insurance and they have gated 24/7 access. not happy
abdalla z | First Impressions:D
Natasha M | Overall ExperienceEMPLOYEES WERE NOT HELPFUL AND LOOKED AS IF THEY HAD WORN THE SAME CLOTHES FOR DAYS. PLACE WAS FILTHY AND A MESS. FELT LIKE I SHOULD TAKE A SHOWER AFTER I LEFT.
NEIL M | Overall ExperienceVery friendly and informative staff!
jean k | First ImpressionsMy only concern relates to your practice of charging for the month. In my case I vacated the storage locker prior to the end of the prepaid month. I expected a partial refund of my monthly payment. I was advised that would not be the case. I am sure U Haul will rent this unit to another client and collect twice for the same time period. I consider this an injustice and poor client service.
robert p | Overall ExperienceMy belongings were all ruined by mice, I had to dispose of almost everything. A waste of my money and belongings.
amanda v | Overall ExperienceExceptional customer service!!!
zamzam a | Overall ExperienceVery helpful and knowledgeable staff . Convenient location easy in easy out
DWAYNE B | Overall Experiencebeen there for a full year, and didnt get no discount for being a good customer. used uhaul trucks few times, even refered family n friends to use uhaul trucks
Chantel S | Overall ExperienceFilthy place & Rude arrogent staff!! Will NEVER do business at this location again. Would it kill your staff to be friendly and act like they want to be there? Apparently -_-
Sara D | Overall ExperienceIt was overall a great experience.
Diane C | First ImpressionsUhaul towed my over due cargo van with my stuff inside, telling me i had 5 days to collect stuff from a storage locker at their compound., over half my stuff was missing est. $35000. value staff stole
Sam M | First Impressions.
James L | Overall ExperienceMouse problems still Unless customers service Save your money don’t use them for anything
JASON R | Overall ExperienceThe people deserve kodos for the great work they did and I would totally use them again.
Carol D | Overall Experiencetoo few staff at this location for the volume of customers leading to long wait times . Staff are friendly and helpful.
jeanette d | Overall ExperienceThere was a bit of a wait because they were understaffed but if you are patient they provide excellent customer service. We rented trucks and a storage. Service was quick and efficient.
Gail V | Overall ExperienceGood price and good service
denis p | First ImpressionsI moved out on my birthday May 28th, my friend Rita can vouch for me..i like how no daily evaluation is done. Uhaul took my lock and i was forced to vacate so my items were not stolen or auctioned..
jayne s | Overall ExperienceThe customer service there was very slow and they got paperwork all mixed up
Christina H | Overall ExperienceThe whole experience went smoothly!
Gail V | First ImpressionsStaff were always super friendly and helpful. The only negative trying is that they often appeared to be short staffed and there was sometimes quite a long line up.
Corrie G | Overall Experiencestaff went over and above
Levi E | Overall ExperienceGreat service
SHEAYA T | Overall ExperienceThere were mices in the storage and lady “Ravena “at the desk didn’t show any concern about it and was over the phone and didn’t pay any attention to me poor service
Harjit J | Overall ExperienceI did not like the fact that I had to buy a lock from U-Haul when I already owned locks which I purchased from U- Haul a year earlier. I was up against time and felt I had no choice. That angered me.
JACK D | Overall ExperienceLack of staff, customers were waiting in line for quite some time with no employees to be seen at the counter
carlos p | Overall ExperienceThe staff was very helpful in regards to ending the lease
MARGARET S | Overall ExperienceAttendants kept people on hold for 42 minutes. (Have pictures) mouse traps where not filled. Couldnt access washroom or unlock door. Storage locker got infested with dead mice and bugs.service refused
James S | Overall ExperienceHorrible will go anywhere or throw all my stuff away before I ever use any service from any uhaul ever again . I went to storrage king on 127 and 144st way better everything .
Tasha L | Overall ExperienceWhen moving out, the big door was broken and not use able. Had to move everything out thru the man side door. Very awkward and difficult to do. Staff inside were really busy and couldn't help at the t
Chantel S | Overall ExperienceThe staff is unorganized and rude...
Luul I | Overall ExperienceEverything went very well with my move thanks to uhaul.
Jeanne H | First ImpressionsI liked the storage because i was able to access it anytime I wanted
Peter S | Overall ExperienceThe staff was absolutely horrible. The worst customer service I have ever experienced. Staff was unfriendly and never willing to help when I needed my ubox.
Powin L | Overall ExperienceVery kind and easy to work with appreciated the managers help on more than one occasion.
donna m | Overall ExperienceN/a
PATRICIA S | Overall ExperienceHad to shovel the ice away from my unit entrance. The ice had been left for weeks without removal attempt. The wait was almost an hour before I was helped. I never received a call back for my reser
Kyle M | Overall ExperienceThe employers were very friendly even for being a new employer however the time waiting for an employee to help us find our storage and sign out trailer back in took almost 2.5hours. Not good at all
Kyle M | ReservationI dealt with Becky the manager and had a very good experience. I would highly recommend UHaul as the storage choice for everyone.
Al H | Overall ExperienceNone
Cameron D | Overall ExperienceEveryone was helpful. The inside unit access hours could be better but had a great experience other then that
Natashia S | Overall ExperienceFriendly and punctual service.
Keith O | ReservationStaff were very helpful and explained all my options. they provided information on ipromos and helped find the best deal and cost for my needs.
Holly W | Overall ExperienceNot only had i paid my rent snd vacated and cleaned on time but was sent monthly bills for months after
Davola G | Overall ExperienceI had many problems with my storage unit. It flooded twice damaging a lot of my contents. When I moved all the stuff out ofy storage unit I discovered it had an infestation of mice once again damage
THERESA F | Overall ExperienceI rented a 5by10 for two months. And paid for two months. But I emptyed in a month. But I was not refunded for the second month. I am not happy and will not recommend Any one to you.
Lorie S | Overall ExperienceDidn’t visit facility Dealt with rep ppl manager and assistant couldn’t deliver on confirmed date rearranged manager rude immature and unprofessional threatens to pick up pods and I make arrangement
Karen D | Overall ExperienceSome employees are very good liars and management should investigate and should know who you hiring
barkad a | Overall ExperienceLynn was super helpful.
Ranulfo V | Overall ExperienceThey were great
Christine H | Overall ExperienceWHEN REQUIRED I WOULD USE &RECOMMEND YOUR SERVICES.THANK YOU.
roger w | Overall ExperienceI moved my storage because the price went up twice within a year. That made a total of $10 increase.
BONNIE G | Overall ExperienceGiven false info on two of three occasions Ended up cost me big bucks as I had to travel 5 hours on two occasions to get my goods
Glenn R | Overall ExperienceEver since I decided to have uhaul facilitate my moving and storage needs, I’ve received nothing, but headaches and frustration. There is not enough characters in this field to even begin to describe.
riley m | Overall ExperiencePleasent staff. Always helpful and friendly.
Shawn C | Overall ExperienceWe stored our items for less than one month, we had no issues. We got all our stuff back safe and sound.
PEARLEEN K | Overall ExperienceI had moved out the end of last month and had notified your service by phone. Prompt responses would be helpful. The move out date was wrong
TOLA A | Overall ExperienceVery kind helpful people that go above and beyond to help their customers.
ISLA S | Overall ExperienceVery happy with service.
John K | Overall Experience