Customer Reviews for U-Haul Moving & Storage at 50th St

7,557 reviews

12804 50th St   Edmonton, AB T5A4H3

(780) 472-1111

Hours

  • Mon–Thur
    7 am–7 pm
  • Friday
    7 am–8 pm
  • Saturday
    7 am–7 pm
  • Sunday
    9 am–5 pm
Special Operating Hours
  • 12/24/2022: 7:00 am - 4:00 pm
  • 12/25/2022: Closed

Services at this Location:

Contact Us

(780) 472-1111

12804 50th St
Edmonton, AB T5A4H3

Services at this Location:

Hours

  • Mon–Thur
    7 am–7 pm
  • Friday
    7 am–8 pm
  • Saturday
    7 am–7 pm
  • Sunday
    9 am–5 pm
Special Operating Hours
  • 12/24/2022: 7:00 am - 4:00 pm
  • 12/25/2022: Closed
  • Free towing inspection
  • Propane pay at pump
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
5.0

It was a pleasure to have Robin serve us. She is very knowledgeable and friendly and made the whole process easy. You are fortunate to have such a fine employee.

Brian b.  |  First Impressions 
Rating:
4.0

Staff were friendly and very knowledgeable!! I would highly recommend Uhaul !!

Rhonda D.  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Lisa R. 
Rating:
2.0

Not enough staff

sarah M. 
Rating:
3.0

Customer did not leave a comment.

Jessica L. 
Rating:
5.0

Customer did not leave a comment.

Lonnie R. 
Rating:
3.0

Would be good if a person could use a Visa Debit card, but other than that everything was good.

YVONNE F. 
Rating:
5.0

Customer did not leave a comment.

Silvio F. 
Rating:
5.0

Customer did not leave a comment.

Dean G. 
Rating:
5.0

Called on the phone to reserve. Took little time to pick up. Employee unhooked the trailer when I returned. Was great

bobby W. 
Rating:
4.0

Customer did not leave a comment.

Antonio D. 
Rating:
5.0

Customer did not leave a comment.

Andrew D. 
Rating:
4.0

Customer did not leave a comment.

Josie L. 
Rating:
5.0

I can't think of anything the staff could have done to make my experience better. My truck return was handled quickly, efficiently and the final bill was exactly what I was told it would be. I have used this location for pick-up and drop off in the past and am never disappointed!

Dennis H. 
Rating:
1.0

Horrible service liars shirts communication

edmond g.  |  Overall Experience 
Rating:
5.0

No issues

jason M. 
Rating:
5.0

Customer did not leave a comment.

Ryan D. 
Rating:
5.0

Customer did not leave a comment.

Emmett M.  |  Overall Experience 
Rating:
3.0

I booked the Uhaul at 7am as I needed it early in the morning, I was informed the 24 hours service would be available and I could do all from my cellphone, and the thinsg that I rented with the truck would be available inside it. But when I went there to grab it, the things I had booked with the uhaul was not inside the truck and I was informed I would need to wait until they open to get my things (such a frustration totally avoidable), by the end they also try to charge me for the things they haven`t offered by the time I took the truck.

Diego Roberto C. 
Rating:
4.0

Customer did not leave a comment.

Ashley G. 
Rating:
5.0

Customer did not leave a comment.

Grace W. 
Rating:
1.0

Customer did not leave a comment.

Marlene S. 
Rating:
4.0

Customer did not leave a comment.

Calvin M. 
Rating:
1.0

Customer did not leave a comment.

Lyle B. 
Rating:
5.0

Customer did not leave a comment.

Rudolf P. 
Rating:
5.0

Customer did not leave a comment.

mahmoud F. 
Rating:
1.0

Stop your employees from smoking crack on break while customers are watching. Stop lying and overcharging the customers to pay for your drug habits

Cheyanne B. 
Rating:
1.0

They never make a walk through while gatting the vehicle and always blame you for scratches after you return it

Abdul S. 
Rating:
5.0

Great, understanding service. Thank you April, Robin and Denim. Very caring and helpful. ❤️

MARCIE P. 
Rating:
4.0

Customer did not leave a comment.

Ronald B. 
Rating:
5.0

Customer did not leave a comment.

Brett T. 
Rating:
5.0

Nothing. I received excellent customer service.

titilola A. 
Rating:
5.0

Customer did not leave a comment.

David N. 
Rating:
5.0

No concerns

Vernon C. 
Rating:
1.0

Rented a truck, the driver seat did not adjust up or down, I had to sit on clothes in order to see over the dash. The most uncomfortable drive I have ever had. The heat did not work at first, and the headlights didn't work either. Had to drive with my high beams on the whole time in the dark. Then arrived to my destination to find out the box of the truck was not cleaned out of snow from the employees.

Kalina N. 
Rating:
5.0

Customer did not leave a comment.

David B. 
Rating:
4.0

The wait for equipment Checkin and payment inside was a bit long but it was a warmer day so they were understandably busy. Staff is extremely friendly, efficient and helpful.

Wendy P. 
Rating:
5.0

Excellent job! And efficient

Daniel L. 
Rating:
5.0

Friendly and professional staff.

Kyle O. 
Rating:
5.0

Tanks guys

Mohamed H. 
Rating:
4.0

Customer did not leave a comment.

Larry P. 
Rating:
5.0

Seamless booking experience from start to finish.

Brian N. 
Rating:
5.0

Customer did not leave a comment.

Pat D. 
Rating:
5.0

Customer did not leave a comment.

Darren B. 
Rating:
5.0

I ask for Clane the snow that all

Mohammed H. 
Rating:
1.0

The agent I dealt with in this location was terrible and had the worse customer service over the phone. Not willing to listen and understand what a customer problems and concerns are and ontop of that, they charged me hidden fees that where not communicated clearly and they charged my credit card twice. I'm definitely not going back here again and won't recommend.

Olanrewaju O. 
Rating:
5.0

Very pleasant experience with the staff. It was nice dealing with Robin at pickup and the nice gentleman (didn't get his name unfortunately) at drop-off.

Mike S. 
Rating:
1.0

Arrived a few minutes early before opened hours and was yelled at by staff inside and outside the building said we don't open until 9 am. Had no idea people at Uhaul are suck jerks when you arrive only a few minutes early to be online to return your rental. Grow yup people and start treating your customers with respect. Remember without us you would not have a job!!

Darcy P. 
Rating:
5.0

Customer did not leave a comment.

David L. 
Rating:
5.0

Customer did not leave a comment.

LIZ J.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Lisa C. 
Rating:
5.0

Customer did not leave a comment.

Jagdeep G. 
Rating:
4.0

Clean your trailer. I noted how dirty the trailer was prior to removing from the U haul lot. I was thinking that most of the dirt was permanent markings. Upon loading I found that the dirt was oily scum. I had to rap items in plastic to prevent staining. I called the rental location and they attempted to find me another trailer. They were successful but it was too far away for the timeline I was working with. I stayed with trailer and returned it early due to its dirty condition.

Andrew C. 
Rating:
5.0

Robin the young women who helped me was quick and efficient. She was polite and graciously explained to me terms and conditions of the rental agreement as while the availability of assistance on the road. I just wish all businesses were so easy to work with.

Drew M. 
Rating:
5.0

Customer did not leave a comment.

Jitka P. 
Rating:
5.0

Customer did not leave a comment.

Rudolf S. 
Rating:
5.0

I am partially disabled and the staff went above and beyond helping me..i am thoroughly impressed and happy

Laura-Lee F.  |  First Impressions 
Rating:
5.0

I rented there a few times over the last 2 yrs and the service has been excellent and hassle free. Great location and staff!

Calvin C. 
Rating:
1.0

Customer did not leave a comment.

MinhThang H. 
Rating:
5.0

Customer did not leave a comment.

Jordan M. 
Rating:
5.0

Stay positive, and professional.

Samaji A. 
Rating:
1.0

When I got there, the vehicle i was to use was being used by someone else. The woman who "helped" me was extremely rude. Got another cargo van, but they didn't even bother to take the $19.99 huge cardboard window thing out. And $68 fir an hour and 48 km is disgusting. Could have hired someone for that. Really, really disgusted with the whole experience.

Lee-Ann J. 
Rating:
5.0

I was satisfied with the service and the truck was in good condition and clean I will just say keep it up guys.

SIMON N. 
Rating:
3.0

Breaks needed done.

Kevin A. 
Rating:
5.0

Very good service and very easy help they're thankful for everyone

Mohammed H. 
Rating:
5.0

Customer did not leave a comment.

Lucy G. 
Rating:
5.0

stuff are very nice friendly and helpful.

jamiewenjing L. 
Rating:
5.0

Customer did not leave a comment.

Joanna D. 
Rating:
2.0

I am of the mind that the employees that I had dealings with were very capable. But the whole team lacks leadership. They could be beyond the best. Thanks.

Ivan E. 
Rating:
5.0

Great service and very helpful

Luc T. 
Rating:
5.0

Staff was very helpful and friendly. They fixed any problem I had. watch was door latch.. very pleased. Thank you. Happy customer

Allan R.  |  Overall Experience 
Rating:
5.0

The person that handled the move in was extremely helpful and very engaging. I actually enjoyed the service and friendly atmosphere of your facility.

Emmett M.  |  First Impressions 
Rating:
5.0

The staff were wonderful!

Cara G.  |  Overall Experience 
Rating:
3.0

The trucks are parked too close for proper access, so its difficult to back out. I suggest the trucks to be backed in upon return so the customer can have a less intimidating experience.

Angela F. 
Rating:
2.0

Have more people at the checkout, it takes forever waiting for your turn. Spent 20 min waiting in line Eventho had reservation for 9AM

Gurmandeep B. 
Rating:
3.0

Customer did not leave a comment.

Richard M. 
Rating:
1.0

The employee that inspect the truck was very rude.

Isata K. 
Rating:
5.0

Customer did not leave a comment.

Mervyn S. 
Rating:
3.0

Used this location as an after hours self drop off for the disasters truck rental in Calgary

Anthony G. 
Rating:
5.0

Customer did not leave a comment.

PEDRO F. 
Rating:
4.0

Really can't do much better well done

james W. 
Rating:
5.0

Customer did not leave a comment.

arjan V. 
Rating:
5.0

is a very busy location so be prepaired

BERNIE D. 
Rating:
4.0

Customer did not leave a comment.

Jim R. 
Rating:
5.0

50th Street Uhaul was great 👍🏼 I stored items in a '10x18x10 Drive Up Unit' for about 48 months/4 years. *Be aware these units are not climate controlled aka your stuff is at the mercy of the elements. *Mice will be interested in anything that smells like food

Brent B.  |  Overall Experience 
Rating:
5.0

Keep up the great work!

Cori W. 
Rating:
5.0

Customer did not leave a comment.

Mariusz L. 
Rating:
5.0

Customer did not leave a comment.

Taras I. 
Rating:
3.0

Customer did not leave a comment.

Heather R. 
Rating:
5.0

Always have a great experience.

Jim R. 
Rating:
5.0

Customer did not leave a comment.

Ying F. 
Rating:
5.0

Just keep doing what you doing is best service I ever got before

Saleh J. 
Rating:
5.0

Customer did not leave a comment.

Terrance K.  |  Overall Experience 
Rating:
4.0

Stephan does excellent work on hitch installs and customer service as well! He is the reason I will do more business with uhaul. This uhaul branch and its customers are lucky to have an employee of such high calibre!!

Darrell J. 
Rating:
5.0

Customer did not leave a comment.

Bryan R. 
Rating:
2.0

I showed up for my appointment and they did not have the wire harness on hand. it 3 days to complete the job. I had to change the location of the plug because it was in a stupid location. when i picked up my vehicle they tried to charge me for parts that i had supplied.

Kevin D. 
Rating:
5.0

Customer did not leave a comment.

Lijo J. 
Rating:
5.0

Just improve on scan code area for us to be able to scan it very well. Let light up the area. Thanks

Abideen A. 
Rating:
4.0

A little better knowledge required for wiring as he couldn't do the wiring after hitch was installed as he was a little intimidated by the finished interior of the old van. I took it to my son-in-law( mechanic) on the way home and had it done in about 3/4 hour. Very nice guy that did install and I understood his hesitation but my son in law just popped the buttons, unscrews it and did the wiring. A bit tricky as everything was done from behind taillights, both sides and if you had lens cover off it created a false short so just needed more knowledge. Great job on hitch install

jeffrey W. 
Rating:
1.0

Make sure the costumer gets all the correct information needed

Belal H. 
Rating:
4.0

Not a thing treated very well

John B. 
Rating:
4.0

Customer did not leave a comment.

Yung C. 
Rating:
5.0

Customer did not leave a comment.

wayne D. 
Rating:
5.0

Customer did not leave a comment.

Nelson A.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

ANDRE A. 
Rating:
5.0

Customer did not leave a comment.

Fabiola R. 
Rating:
3.0

The people are very friendly but very slow service . And if you try calling the store it's Virtually impossible to talk to anyone they answered and put you on hold and you will wait for hours. The problem ain't the workers it's the system they have too much to do and they're understaffed this is why the service is horribly slow

Pasquale D. 
Rating:
5.0

Customer did not leave a comment.

Leslie G. 
Rating:
3.0

The picture of my license at work eared to be taken with the employees personal phone which I'm not comfortable with. I absolutely hated the self pickup and dropoff procedure.

Thomas N. 
Rating:
1.0

I did a reservation for a van and when I got to the location it was there, I had to take a truck which resulted in having to make more than one trip and more kms, I have a brain injury and so even having to tie things down is too hard for me to remember I just wanted a van, I took a appliance dolly with me and the next morning I dropped off the dolly as I only had light stuff left to move that I couldn't move in the truck, as it wasn't right for the task at hand. When I returned the dolly(went inside and gave them my contract ), told them I needed the truck for 1 more day as I am couldn't get it moved because of my brain and went back out to the U-Haul truck, I got berated by the customer service rep as he said I had to have it back that morning no ifs ands or buts and I told him this truck is not what I ordered and they should not be like that..HE ordered me back in side and ingot mad as I had to go move my stuff and yes I yelled as my brain was at capacity and couldn't deal with him, I asked to see a manager, he took the keys and I lost all my stuff today ... I will be filing a human rights complaint...

Phil C. 
Rating:
5.0

I dropped off the trailer after hours and tried to close the account on line but couldn't.. I did phone them in the morning and the staff were excellent to help

Mark L. 
Rating:
5.0

The guy that assisted me was awesome. He did a really well. Good job. Made me understand what I was looking at and how much and what would be the better deal. He tried his best to get me a storage unit on portable one. But yeah he tried but didn't get one. But that's okay. I'm happy with what I got. Thank you!

Raven C.  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

Michael L. 
Rating:
5.0

Everyone was helpful from front desk to the guys in the yard.

NDUMISO G.  |  First Impressions 
Rating:
4.0

It's a good thing you didn't ask about where I got the truck. It will be the last time I rent a vehicle from U-Haul.

Steven L.  |  First Impressions 
Rating:
5.0

On 3 different occasions in 3 different years, there have been problems with the computer system causing long waiting periods. The location on 50th Street in Edmonton desperately needs more staff inside as I have been there at different times at people have stood almost 5-10 deep waiting as there were only 2 available, one doing only truck pickups. When I tried to call in, I was put on hold for 30 minutes so that I opted to go in in person. The staff, however, were very friendly and helpful.

Ambriel P.  |  First Impressions 
Rating:
4.0

Everything was great. The only reason I can't give 5 stars is the fact that when I arrived at the storage locker I always had to have UHAUL remove trucks that were parked in front of my locker. If I had arrived after hours, this would have been a real problem. Otherwise, all was good.

Andrew W.  |  Overall Experience 
Rating:
5.0

Staff was great. Denim was very friendly and helpful. Great customer service.

Stacey M.  |  First Impressions 
Rating:
5.0

I would not hesitate to recommend this operation.

Timothy G.  |  Overall Experience 
Rating:
5.0

I'm very happy with the service experience highly recommend

ADRIAN L.  |  First Impressions 
Rating:
1.0

Uhaul Trucks ALWAYS parked in front of my unit. Whenever I needed in it I couldn’t cause there was a truck blocking my unit

Steven W.  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Kmai J.  |  Overall Experience 
Rating:
1.0

I was late with a payment and phoned beforehand to make a payment arrangment.My unit for storage was 135$ a month. I was charged 50 lien fee a 50 pre lien fee and 2 /10$ late charges and a 15 dollar late charge. 135 in late fees. Absolutely ridiculous. I used to use Uhaul quite often. I will never frequent this buisness again. I have found a unit with another company that is 3x the size for the same price. So my advive is shop around and DO NOT USE UHAUL FOR YOUR NEEDS.

kevin w.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Ken P.  |  First Impressions 
Rating:
5.0

Staff were extremely friendly and knowledgeable.

Glenn F.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Jerry T.  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

sherri w.  |  Overall Experience 
Rating:
5.0

I believe their name is Erin, but they were VERY helpful with setting up the storage locker, and the switching it, and answering my questions. Their phenomenal customer service was honestly the best part of the very stressful day/situation.

Janine G.  |  First Impressions 
Rating:
2.0

Customer did not leave a comment.

Shannon K.  |  Overall Experience 
Rating:
2.0

Customer did not leave a comment.

Shannon K.  |  First Impressions 
Rating:
4.0

I wish there was overhead vehicle coverage for inclement weather. I wish it was easier to get access to moving carts. I was not able to figure out 1- how to get sliding doors to open/work. So , also not able to determine if sliding doors can be positioned in open mode and not always open/ close with each pass through with boxes.

Barbara M.  |  First Impressions 
Rating:
3.0

The new door on unit worked great but needs better seal

Douglas I.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

susan h.  |  First Impressions 
Rating:
2.0

I set up my unit in person while I was renting the trailer I was using to move. The front desk attendant took my credit card, and I asked if the payments would be automatic. She assured me that they would. My first month's hadn't come out and when I called I was told was told the first month was overdue because there was no automatic credit card on file. I asked them to make a payment and set me up for automatic payment. My second month was also late and when I called, the attendant told me that it was because no one activated it on the account. Since then, I have paid for a facility where food and items were left in the hallway, and the alarm seemed to always be going off when I got there. When I asked if I set the alarm off, the attendant said that no, I hadn't, and that it just goes off every time something happens. Which appears to be 6 times an hour during busy time. There also were times when a cart wasn't available for my building. I know it's a courtesy, but it still would have been nice to have one.

Camron B.  |  Overall Experience 
Rating:
2.0

I am clearly not impressed with the service at u-haul. The location has gone down hill in my opinion since the last time I had used services at this location. If I need u-hauls services again, it will be clearly at a different location

Shawn B.  |  First Impressions 
Rating:
5.0

On OUR LAST U HAUL storage CONTRACT WE MOVED OUT OF TOWN FOR A MEMBER OF OUR FAMILY. AT THE BOTTOM OF THE PAGE THE GAL WROTE ."WE ARE ILLIGABLE FOR I MONTH FREE STORAGE" PLEASE CALL ME, BETTY AT 780 399 3801. PLEASE INFORM ME AT WHICH LOCATION I MAY ACQUIRE MY FREE UNIT. NEAR MY LOCATION IN NORTH WEST EDMONTON, 127 th. Street. N KINGSWAY. OR 111 AVE OR NEAR 12931 N 85 STREET THANK YOU FOR YOUR EXCELLENT SERVICE. BETTY. O

Betty N.  |  Overall Experience 
Rating:
3.0

Anytime i need to get help (talk to someone) it adds 30 minutes to my stay! There where most issues. Mouse traps should be set in the common corridor.

MATTHIEU L.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Cheryl M.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Kevin R.  |  Overall Experience 
Rating:
3.0

Mouse droppings and mice got into my things 1153 that complex needs someone to kill off that mouse problem. That’s unacceptable for the prices paid. The staff are the only saving grace trying to fulfill tye reservations made by the inadequate booking system.

Adam B.  |  Overall Experience 
Rating:
5.0

Thanks for the sliding doors.see you next month.

Shaun S.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Susanne S.  |  Overall Experience 
Rating:
5.0

I came in to check into my unit about 25 mins before closing. I was trying to get there earlier but this move has been very challenging. Robyn helped me and was amazing. She helped me make sure I had the right unit that worked for me and easily able to move in. She even directed me to McDonald's while I waited for my brother to show with the truck because I hadn't eaten all day. When I went to eat I saw a reflection of myself in a window and I was an aweful disheveled mess. Yet when I was checking into unit Robyn still treated me great. Would definitely recommend this location and I would use them again both for storage and truck rental.

Wanda L.  |  First Impressions 
Rating:
4.0

Latch on door was bent and very hard to open and close. Staff were aware but never fixed it. Only issue with staff was when I moved out I was driving a large truck and when I went in to close account I didn't realize I had parked in front of disabled parking. The staff member who addressed it was very inappropriate. Instead of simply asking for the vehicle to be moved he went on a long winded explanation of why, yelling it across a very busy store. Needless to say it was very embarrassing and rather than close the account I left.

kerry B.  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

EDWARD C.  |  Overall Experience 
Rating:
3.0

Customer did not leave a comment.

Christina B.  |  Overall Experience 
Rating:
4.0

I made a reservation at the facility in 154th street, on arriving there, I was redirected to 50th street without letting me know the prices are not the same. I arrived at the facility (50th street Edmonton) the first sets of staffs were helpful, after storing my items, I went and gave the keys to the front desk, she insisted i return it under the blue canopy, of which i did and went back inside. I gave her the keys but she refused to collect it , she said I didnt park the truck under the blue canopy, that I parked outside the facility, I explained that was another dark skinned guy that she should collect the keys and verify , she insisted and told me she would loose it if she found out I was lying, she eventually checked and saw my Truck parked under the blue canopy but she didn’t acknowledged her mistake or apologized for threatening and calling a customer a liar. Please kindly look into this as this should not be happening to customers.

Emmanuel A.  |  First Impressions 
Rating:
4.0

There was a little confusion about using both key pads ( I only saw the one initially). Initially there was no cart available and the loading doors stayed locked and closed. The attendants were able to correct all this easily and quickly once I told them.

Rob P.  |  Online Move In 
Rating:
3.0

I found that the light sensors in inside unit only work for a max of 10-15 minutes so when I was organizing the lights went out. Also mice chewed through drywall. I don’t like bait boxes inside the units. Mouse poop located there. It also was very cold inside. Things would freeze. I found a much cleaner unit elsewhere

Barbara T.  |  Overall Experience 
Rating:
1.0

I would rather tell someone on the phone my comments 5875663005

brad r.  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

HEATHER H.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Tarik B.  |  First Impressions 
Rating:
3.0

Customer did not leave a comment.

EMMANUELAREVEAMH B.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Pam W.  |  Overall Experience 
Rating:
5.0

Professionals in every way!

Anthony H.  |  First Impressions 
Rating:
5.0

A special thanks u to Stewart and chris,they were very respectful of my situation and very polite to work with.

Pauline A.  |  Overall Experience 
Rating:
2.0

When it takes 48 to 72 hours for staff to answer the phone lines in this facility, that is completely unacceptable. I've also been in line and watched how the staff answer the calls. "Hello uhaul 50st hold please?" They don't even allow the caller to indicate they've been on hold already for hours. This always bothered me about your facility.

bob B.  |  Overall Experience 
Rating:
5.0

Nice friendly staff, made it easy to deal with the stress of moving

Nicole C.  |  First Impressions 
Rating:
3.0

Customer did not leave a comment.

Monica D.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Claudia L.  |  Overall Experience 
Rating:
5.0

Staff very accommodating and generous putting de-icer down around entry to building and personal storage unit.

lorranie c.  |  Overall Experience 
Rating:
4.0

We were very disappointed that we could not purchase contents insurance from your company. We have moved out of the country and therefore do not have home owners insurance. We had to terminate our contract and move our things to a different company. It took us two days of driving from Olds to Edmonton and back to get everything done. This is not the first mix up we have had with U-Haul and we are reluctant to even rent a truck again.

Sharon T.  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

daniel L.  |  Overall Experience 
Rating:
1.0

One of the employees crashed a uhaul truck and blamed me for the damagaes! After I paid for the insurance and everything and I seen the damages where the wreck was done but nothing was done or said about it and the employee ended up with a raise! And the employee they call nick is a terribly rude over bearing employee with no respect to the patrons of uhaul! Steve O on the other hand is the best employee that uhaul has to offer he was the most helpful and respectful employee at that branch and I just thought that he should be recognized because he is an amazing hard worker!!

Melissa S.  |  Overall Experience 
Rating:
4.0

Facility was fine. Staff were helpful. Only problem was 3 weeks after storage unit was emptied, I began to receive email and phone calls reminding me that rent was due. It took a couple of phone calls to sort it out but it was dealt with.

Avalon J.  |  Overall Experience 
Rating:
5.0

The door closing mechanism on my storage unit is faulty and difficult to open and close. It either needs to be replaced or maintained as it is rusty.

Bangu N.  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Stephen A.  |  Overall Experience 
Rating:
4.0

Amazing staff Only problem Unit has moisture issues my couches have rust stains on them a Otherwise all.else was ok

Michele G.  |  First Impressions 
Rating:
4.0

The only thing I don’t like is the fact that mice are present in the storage lockers. There are bait boxes but it still is unsettling to see.

Barbara T.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Sharon T.  |  First Impressions 
Rating:
5.0

Great Customer service, staff always willing to help, no issues.

Jasmine M.  |  Overall Experience 
Rating:
3.0

Had to wait in line over well over an hour in the middle of the day. One employee helping people. Another employee helping just one customer the entire time. And a third employee on an extended break finally returned to help customers over an hour into the wait.

John H.  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Avalon J.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

ron h.  |  Overall Experience 
Rating:
5.0

Amazing staff

michele g.  |  First Impressions 
Rating:
1.0

TERRIBLE SERVICE. wouldn't recommend or want to use this service myself ever again. All personnel from the in-store staff to customer service seem very incompetent at their job. Some of the most clueless people I've ever talk to. First they send me a notification that I had checked out of my storage unit when I wasn't even in town and still had 2 more weeks left. I called them several times but no response, eventually I had to drive 3hrs back to town to make sure all my belongings were still there. When I got there they told me my locker was broken into and was empty so they replaced the lock on it. They went looking for the keys but 20mins later couldn't find them. The staff I was dealing with didn't look very intelligent so I lost confidence in them and took it upon myself to walk to the locker and have a look myself, sure enough my key worked and all my belongings were still there. Then 2 weeks later I was moving my stuff out and had made a reservation for a truck a month ahead of time, the day before my truck rental I received a call and I was told the truck I had made the reservation for wasn't available and I'll need to drive 60km out of town to pick one up. I didn't have a choice so I went to pick up the truck, but when I went to return the truck to the location I had picked online, I found out that they had also changed the drop off location to a place 40km away from the location I had reserved online. Called customer service several times to resolve this issue and every time I called I came across someone with their age higher than their IQ. Eventually I realized it was a losing battle, you can't reason with those that aren't equipped for it.

Hassan T.  |  Overall Experience 
Rating:
2.0

Unit was not the size I wanted to rent. Staff would not believe me even with pictures of tape measure showing size. A total waste of my time. Long line up to rent unit. Second line up to ask questions about the size. Then wait to cancel. Not impressed.

JOHN T.  |  Overall Experience 
Rating:
3.0

The facility inside and out is very dirty, very long lineups on the phone and in person to speak to customer service.

annette h.  |  Overall Experience 
Rating:
5.0

Friendly staff that know their stuff!! I’d recommend them to anyone moving and needing storage.

Denise P.  |  Overall Experience 
Rating:
4.0

The area in front of our locker was often blocked by cars or rental equipment, making it difficult to move in and out. Otherwise, the facility was excellent.

dale H.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

alexander H.  |  First Impressions 
Rating:
1.0

One of the worst services out there that shouldn't be allowed to exist. I was told I had moved out when all my belongings were still at the unit. I was out of town at the moment. When I found out I had supposedly checked out I called the office but nobody picked up the phone for 6 straight calls. Then I made the trip down there and went to see it in person, there they told me my locker was empty and I had checked out. They couldn't find my info in the system. They didn't seem very smart or sure about anything in life, so I walked up to the locker myself and had a look inside and everything was still there intact.

Hassan T.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Pam W.  |  First Impressions 
Rating:
3.0

Customer did not leave a comment.

Serge G.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Christine B.  |  Overall Experience 
Rating:
5.0

Thank-you to your employees with their "down to earth" attitudes that were friendly and practical. You deserve to be highlighted!!

Tanya C.  |  Overall Experience 
Rating:
3.0

There was an issue with my storage, and I was not contacted and or left a message about any storage locker. The gentleman helped me figure it out which I was very pleased with.

Claudia L.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Carl A.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

shelly c.  |  Overall Experience 
Rating:
5.0

Keep up good work. Friendly team

Mugisha H.  |  First Impressions 
Rating: