Customer Reviews for U-Haul Moving & Storage at 64 East

5156 reviews

4720 New Bern Ave   Raleigh, NC 27610
(diagonally across from super Wal Mart)

(919) 212-0323

Location Hours

  • Mon-Thur: 7 am - 7 pm
  • Fri: 7 am - 8 pm
  • Sat: 7 am - 7 pm
  • Sun: 9 am - 5 pm

Services at this Location:

Contact Us

(919) 212-0323

4720 New Bern Ave
Raleigh, NC 27610
(diagonally across from super Wal Mart)

Services at this Location:

Location Hours

  • Mon-Thur: 7 am - 7 pm
  • Fri: 7 am - 8 pm
  • Sat: 7 am - 7 pm
  • Sun: 9 am - 5 pm
  • Free towing inspection
  • Propane pay at pump
  • 24 hour customer return
  • Boat storage
  • RV storage
  • Vehicle storage

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
5.0

Friendly helpful sales people!

PALMAJO S. 
Rating:
5.0

Customer did not leave a comment.

DENISE S. 
Rating:
4.0

Late opening for the day.

Travis B. 
Rating:
3.0

Customer did not leave a comment.

ABDUL M. 
Rating:
5.0

Customer did not leave a comment.

ANTWANE S. 
Rating:
5.0

Just have at least 2 employees at this location for sure on a Saturday. Thats a prime time moving day

TERRANCE M. 
Rating:
5.0

PLEASE HIRE MORE PEOPLE…. One person can't do it with 5 people waiting in line… wait time too long… hold time on the phone too long!!! Please hire more people!

sonia K. 
Rating:
3.0

Customer did not leave a comment.

LUIZ A. 
Rating:
2.0

The shop was late opening so we were running late to begin with. We didn't check the interior of the truck before we left, the associate said it was clean and we took her at her word. When we returned our one-way rental 6 hours later, we were charged a $25 cleaning fee because there was dog hair throughout the cab of the truck. We did not move a dog; only had the truck 6 hours to move an apartment from one city to another. We had no recourse but to pay the cleaning fee because we did not check ourselves. Lesson learned, I suppose it could have been worse. Overall, the move was smooth, the equipment functioned as it should, the initial cost was reasonable, so, in our case, just this particular Raleigh, NC location was troublesome.

MARY C. 
Rating:
1.0

I rented to go from Raleigh nc to Houston when I got to Fayetteville nc had to get road side assistance to change BALD TIRE as truck kept sliding, (waited 3 hr for road assurance to arrive) as well as strap on tow would not stay on my car wheel. Uhaul GILLESPIE RD Fayetteville told me that they are not allowed to touch any tow dollys but could talk me through redoing the straps but wasn't exactly sure how to do it then selves to well. Got 2 hr down the road and strap again was completely off my tire wheel leaving car unsecured and a hazard/ liability waited another 2 hr for road side assistance again to arrive in Florence South Carolina where I was told/ which I recorded the road assistance person uhaul sent stated this is a continuous problem uhaul does not strap the cars correctly! Which he re strapped the wheels and added pins to secure the car for the 17 hour ride! I have rented uhaul multiple times and this was the worst rental experience ever. I have called to report and get resolution to this issue to be given the run around multiple times via toll free number passes me around and leaves me on hold for hours just to pass me to the next person that passes me to the next with no resolve. This has delayed my start date at new job as I arrived late and I spent 1,080.00 on a rental that was completely unsafe to travel myself and my family and I am extremely upset and will never rent uhaul again.

FATIMA S. 
Rating:
4.0

Customer did not leave a comment.

MARK S. 
Rating:
3.0

The AC did not work only blows warm air , The uhaul app at the store I could not get working due to a password issue waited over 45 minutes for someone to answer the phone which they did not . Finally left and called from my home another 45 minute wait was transferred and the phone was hung up . Went to the store the next day and the person there could not help me complete the process to return the van

JERRY K. 
Rating:
5.0

Customer did not leave a comment.

CHARLES P. 
Rating:
5.0

Customer did not leave a comment.

MALIK H. 
Rating:
5.0

Customer did not leave a comment.

Maurice S. 
Rating:
3.0

Customer did not leave a comment.

Michelle R. 
Rating:
5.0

Customer did not leave a comment.

MIGUEL M. 
Rating:
2.0

The assist manager and manager was disrespectful messed up my whole reservation no good customer service at all... I will call the ceo to report this service..

Andy R. 
Rating:
5.0

Customer did not leave a comment.

FRED F. 
Rating:
5.0

Customer did not leave a comment.

Paul D. 
Rating:
5.0

Comments: The ability to check in on my phone was super convenient and I will always use! Thanks

TaSheba D. 
Rating:
5.0

Customer did not leave a comment.

SONYA W. 
Rating:
5.0

Customer did not leave a comment.

KIMBERLY G. 
Rating:
5.0

The customer service was excellent and the transaction was very smooth and fast. The only thing is the truck I received had a dent on the right side passenger door. Any cosmetic issues to the car should be told to the customer so they can know. Also there was a little dirt in the pickup part of the truck the rain made it muddy so my item got dirty. Other than that everything was perfect.

Denitra B. 
Rating:
1.0

I understand that some one was sick and call out for work that mourningly problem came when I return the truck and two young men were working the store as they were filling some type of order, I ask the to check me out and they did with some added words. But my problem was I left something in the truck that was very important to me and I went back to the location on Monday and left my name and phone number as of today I haven't heard from anyone very disappointed in U-Haul . There has been second message sent to the location today let's see if anyone reaches out to me. I don't want say anything bad about any one but when you say you're going to do some the do it .

ALONZELL R. 
Rating:
4.0

Customer did not leave a comment.

Tyler S. 
Rating:
5.0

Customer did not leave a comment.

EUGENI D. 
Rating:
2.0

All of the staff we spoke to were friendly and polite, if not necessarily knowledgeable, with one exception. One agent was unbelievably rude about a question I had concerning two surprise charges, referring me to the legal department, eventually saying she would not discuss the charges anyway since my daughter had picked up the truck. When I pointed out that the reservation and payment was made by me, and I had received the contract and receipt in question to my email, she still refused to answer any questions. I got ugly, she reciprocated, and when I reminded her I actually was the customer, fairly yelled "that don't make you right !" I would love to hear a recording of the conversation.

Alexandra F. 
Rating:
5.0

That store stay busy doing the afternoon need little more help other then the store is awesome

LISA H. 
Rating:
5.0

Customer did not leave a comment.

Erica E. 
Rating:
5.0

Customer did not leave a comment.

JEFFREY D. 
Rating:
3.0

Customer did not leave a comment.

Chandler F. 
Rating:
4.0

You over charged me & i left the key with an attendant to check in the vehicle & you charged me an extra day rate. You also charged me for fuel after I filled the truck back to the level it had been at when i picked it up... on hold now with customer service..

ANDREW P. 
Rating:
5.0

Customer did not leave a comment.

ROBERT T. 
Rating:
5.0

Doing great.

RONNIE L. 
Rating:
1.0

Hire new staff that knows what good customer service is all about instead of the rude ones that works there currently

Faithe T. 
Rating:
5.0

Customer did not leave a comment.

JENNIFER B. 
Rating:
5.0

Customer did not leave a comment.

CHRISTOPHER M. 
Rating:
3.0

Customer did not leave a comment.

DARYL G. 
Rating:
5.0

The only negative to my pick up was that my pick up time was before the store was open. I pick up using online method which was great, it worked very well. The inconvenience was that my equipment was parked between other vehicles mainly blocked. I had to maneuver around to get my equipment. Due to my experience as a tractor trailer driver I was able to leave the parking lot with out hitting anything. A less experience driver probably would not be able to get the equipment. My note of advice is that U-haul should make sure that the vehicle is parked in a way that is accessible to drive out.

Pedro D. 
Rating:
4.0

Customer did not leave a comment.

Ronald N. 
Rating:
5.0

Thanks so much Erica at New Bern ave, in Raleigh NC, for such great service, we always be treated with respect and kindness, you are doing a great job. Michael/Lorraine Reddick Johnston Central Alumni Food Pantry .

MICHAEL R. 
Rating:
4.0

Customer did not leave a comment.

ADOLPH W. 
Rating:
5.0

Customer did not leave a comment.

LINDA A. 
Rating:
4.0

It look like soda was wasted inside cab of truck was only problem.

MICHAEL G. 
Rating:
5.0

Customer did not leave a comment.

Donald A. 
Rating:
5.0

The app did not activate my camera even after following the instructions to activate the camera. I had to go inside and told your agent that the camera did not work in the app. He proceeded to tell me how to return the truck after hours which required pictures - very frustrating. you need to keep in mind that not everyone will have the latest and greatest cell phone when they are renting your vehicles. Called for assistance which took 45 minutes of my life that I will never get back.

LAWRENCE N. 
Rating:
5.0

Awesome staff. Knowledgeable about parking the trailer and welcomed me to Raleigh.

Jamie G. 
Rating:
2.0

The front left side tire was leaking air and was not properly aligned. Due to this issue, I have to re-schedule the mover and lost the whole day. Did not receive the phone when the truck was fixed.

MOHAMMAD N. 
Rating:
5.0

Everything was very easy checking out and checking in was extremely easy and fast would definitely recommend and use this location again . Thank You I appreciate you and the price was very reasonable!!!!

VANESSA W. 
Rating:
5.0

Customer did not leave a comment.

Craig F. 
Rating:
5.0

Customer did not leave a comment.

DONALD W. 
Rating:
5.0

Arica et al. Thank you very much for a wonderful job...

KHALID A. 
Rating:
2.0

This is a very busy store and your staff is so less.for instance ,I had to wait for over 40 in just to be served while there were so many client behind .You have one person doing everything all over and it was really annoying .

FLORENCE G. 
Rating:
5.0

Customer did not leave a comment.

Samantha R.  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

Chevar W. 
Rating:
5.0

Customer did not leave a comment.

DAVID T. 
Rating:
3.0

Unfortunately the online feature for express reservation and check in was not working. I had to wait over 30 minutes to be helped. Furthermore, I was charged a fee for fuel. I do not disagree with a being charge for fuel but an additional $30 fee is unacceptable especially considering there was no gas at any station.

Robert D. 
Rating:
5.0

Nothing should change awesome job

KARY H. 
Rating:
3.0

Customer did not leave a comment.

RAYMON B. 
Rating:
5.0

Customer did not leave a comment.

Arica S. 
Rating:
5.0

Customer did not leave a comment.

RONDA F. 
Rating:
2.0

I as the customer had to detach the trailer from my vehicle. The attendee John show no interest in assisting me at all. The gentleman behind the counter came outside and apologized for John's behavior. I have returned several things to this location and the customer service has been consistently bad when John was the attendee.

KELVIN S. 
Rating:
4.0

Customer did not leave a comment.

WARREN H. 
Rating:
2.0

It's too expensive and the publicity is deceptive

Mauricio S. 
Rating:
5.0

Every one was very good to me and family thank so much for your kindness Kim Black

Kim B.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

JENNIFER J. 
Rating:
4.0

Customer did not leave a comment.

FLOYD D. 
Rating:
1.0

The van was old and I didn't like it. Seemed very noisy.

Monique F. 
Rating:
5.0

Customer did not leave a comment.

CASSANDRA D. 
Rating:
5.0

Customer did not leave a comment.

TANISHER C. 
Rating:
5.0

Customer did not leave a comment.

EARL D. 
Rating:
5.0

Customer did not leave a comment.

Gary B. 
Rating:
5.0

Location was a little crowded but it was busy so not really an issue.

JAMIE N. 
Rating:
5.0

Customer did not leave a comment.

Desiron Y.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Rafael R.  |  Overall Experience 
Rating:
1.0

Customer did not leave a comment.

MEGAN S. 
Rating:
3.0

The van was not clean on the outside Deborah slow

ERIC C. 
Rating:
1.0

The blonde haired lady was very racist. She tried to find anyway to make it look like I was some sort of thug. I use uhaul often, it's sad but kind of expected, at this point, many companies determined to lack with funding towards training...

RYAN S. 
Rating:
5.0

Customer did not leave a comment.

JEAN S. 
Rating:
3.0

Customer did not leave a comment.

KENYETTA J. 
Rating:
5.0

Great customer service

Douglas A. 
Rating:
5.0

The agents that I worked with were friendly, helpful and knowledgeable. The return equipment app didn't work on my iPhone (recent model) so look into situation testing that.

KEVIN G. 
Rating:
5.0

Service was great!!!

JAMES P. 
Rating:
5.0

Customer did not leave a comment.

EDUARDO P. 
Rating:
4.0

Customer did not leave a comment.

RONEIL M. 
Rating:
5.0

Customer did not leave a comment.

Michael T. 
Rating:
5.0

Excellent Customer service, very friendly and understanding to your needs, with gentle tips on what product would serve you well, that was very helpful.

Elizabeth M.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

JOHNNY C. 
Rating:
3.0

The prices are one thing online and different when you get there. I think being more transparent about the prices will let people know what they could be paying.

LAQUAWNA R. 
Rating:
5.0

Customer did not leave a comment.

JENNY M. 
Rating:
5.0

Customer did not leave a comment.

Steven P. 
Rating:
3.0

My bank account was charged twice and occurred an overdrawn fee

Robert J. 
Rating:
4.0

I had made a reservation on Sunday but when I arrived at the store the system was down. It would have been nice to have been notified prior to arrival. Is there a way to print out reservations for the next day? I was told that I would be contacted once the system was up so I could reschedule. That did not happen. I finally called yesterday and the young man on duty during the day was very helpful. The pick up went fine. He was very thorough and provided me with excellent customer service. I picked up at 4:00. Kudos to the young man that assisted me.

ALICIA S. 
Rating:
5.0

Totally satisfied.. Customer service was un matched. The sales rep went well above . . . I will definitely recommend to my friends and relatives

ANDRE M. 
Rating:
5.0

John and the young woman who helped out are both GREAT. John (I'm pretty sure that's his name) has helped us hook up a trailer a couple times now and is very good. Love your staff at the front. The ladies this past saturday were great and hardworking. Definitely kept the line moving and were super positive. :-)

Kathleen C. 
Rating:
2.0

Wait time was ridiculous

JUSTIN G. 
Rating:
4.0

Customer did not leave a comment.

PATRICIA M.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

FAISAL A. 
Rating:
5.0

Customer did not leave a comment.

George M. 
Rating:
5.0

Customer did not leave a comment.

JENNY M. 
Rating:
1.0

Dropped off my truck on a Sunday morning going through the proper process on Uhaul's Website. On Tuesday, I received an amended contract saying I dropped off the truck on Monday, and drove it 67 miles, which is nonsense, and also brought on an extra charge of $63.23. I called customer service, waited on hold for nearly an hour, was told someone would reach out to me in 24-48 hours. That was a week ago.

JUSTIN M. 
Rating:
5.0

Customer did not leave a comment.

ALPHONZY A. 
Rating:
4.0

No representative came out to check the truck prior and nowhere during the process did it say to check and make sure your rental equipment is in the back of the truck. Come to find out, none of it was, so when I got to the house, it was not there, so had to go back and get it. My only complaint.

Christopher R. 
Rating:
5.0

Mary was helpful and friendly.

Lisa W. 
Rating:
4.0

Great experience!

MARCIA B. 
Rating:
5.0

I’ve been dealing with this company for years and I’ve always been satisfied with the services they provide.

JACKLYNN P.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Lisa W.  |  First Impressions 
Rating:
1.0

Customer did not leave a comment.

Jacqwanda W.  |  Overall Experience 
Rating:
3.0

Customer did not leave a comment.

Brittney W.  |  Overall Experience 
Rating:
3.0

Very high price for the space but I always refer to uhaul when it comes to moving thanks U Haul the space was free for 1 month on a special so it definitely was a blessing

BRIAN J.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Johnny M.  |  First Impressions 
Rating:
5.0

U-Haul Customer Service is still the moving and storage champion!

gregory h.  |  Overall Experience 
Rating:
4.0

The code did not work. I could not assess the inside storage after hours on the first night. I will go to the office to get it figured out. Other than that, the staff was very friendly and professional.

Lisa N.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

JUAN G.  |  First Impressions 
Rating:
5.0

Over all the experience was great.

EVELYN M.  |  Overall Experience 
Rating:
5.0

Good

Johnnie W.  |  First Impressions 
Rating:
5.0

I didn't get her name, but the young lady behind the desk - and she has been there on previous times I've used this facility in the past year and a bit longer - is a remarkable person to handle so many customers and maintain her cool and professionalism. She is AWESOME ! give that woman a raise ! Everybody at this facility has been wonderful when I've used them to move (July 2019) or for storage (April 2020 to now).

KAREN C.  |  Overall Experience 
Rating:
5.0

Very professional

bryon w.  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

Lorenzo S.  |  First Impressions 
Rating:
2.0

The facility was not “temperature controlled” as advertised. I was forced to find other accommodations to store my belongings as the U-Haul unit was much too hot. This issue lingered on for 3 weeks and I had no choice but to move my belongings to another storage facility.

Steve P.  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Marcia M.  |  Overall Experience 
Rating:
2.0

Customer did not leave a comment.

connie s.  |  First Impressions 
Rating:
5.0

Courtney was very helpful and friendly!!!!

Rochelle T.  |  First Impressions 
Rating:
4.0

Raina was extremely helpful and attentive. She was knowledgeable and made our move in experience easier.

Laura M.  |  First Impressions 
Rating:
5.0

The cost of the space was quite a bit higher than what I could get a slightly larger space for at a different storage facility for considerably less.

Randall M.  |  Overall Experience 
Rating:
5.0

Wonderful

Urhura I.  |  First Impressions 
Rating:
4.0

Very friendly and accommodating staff.

Dorothy S.  |  Overall Experience 
Rating:
5.0

We had a great experience. Would recommend you to any of our family and friends.

Steven G.  |  Overall Experience 
Rating:
5.0

Very professional, kind, informative, and helpful!

Ethel C.  |  First Impressions 
Rating:
1.0

I called U-Haul on New Bern Ave yesterday and spoke to a sales rep about renting a10x15x10 space. We never received a confirmation, and when I called back I was told there was no reservation!!

hope m.  |  First Impressions 
Rating:
5.0

Great location and team.

michel f.  |  Overall Experience 
Rating:
1.0

Arrived at facility with a loaded truck to find my rented unit LOCKED! There was no after hours number to reach anyone. This resulted in money lost from gas, hired movers, apt contract violation, n wa

anitra b.  |  First Impressions 
Rating:
4.0

Contract should allow for partial refund if the move-out occurs before the end of the current monthly period. I paid an entire month's rent and used the unit only three days into the current period.

Stephen D.  |  Overall Experience 
Rating:
4.0

I was able to move in and move out same month and had access to the facilityou after hours.

Joanna H.  |  Overall Experience 
Rating:
5.0

Excellent service.

betty p.  |  Overall Experience 
Rating:
5.0

Excellent, efficient, friendly!!

Janet H.  |  Overall Experience 
Rating:
2.0

My glass for my dining room table was broken and it was alot of dirt and sand over and in my boxes

JAMES P.  |  Overall Experience 
Rating:
4.0

The customer service was great.

TINA S.  |  First Impressions 
Rating:
5.0

No problems!

Marcia D.  |  Overall Experience 
Rating:
5.0

I am very happy with the service I received here.

Qing F.  |  Overall Experience 
Rating:
1.0

The staff was rude and unhelpful. To call them liars wouldnt be a stretch. They nickle and dime the customers and are not honest about what your getting for the price. Reconsider your business plan...

Lisa F.  |  Overall Experience 
Rating:
5.0

Outstanding performance and service

james m.  |  Overall Experience 
Rating:
5.0

Maybe some more lighting for the storage units behind the store. That would be helpful

sharelle M.  |  Overall Experience 
Rating:
5.0

easy access abs friendly staff

Gretchen S.  |  Overall Experience 
Rating:
5.0

Great job

THOMAS F.  |  Overall Experience 
Rating:
5.0

Overall my experience with u haul was great. They really came through for me, and I am very appreciative of them. I would recommend friends and family to do business with them.

NOTOSHIA W.  |  Overall Experience 
Rating:
5.0

The team provided excellent customer service, even while short staffed. Will recommend!

Gretchen S.  |  Reservation 
No reviews have been submitted for this location.

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