Customer Reviews for U-Haul Moving & Storage at 64 East

5,399 reviews

4720 New Bern Ave   Raleigh, NC 27610
(Diagonally across from Super Wal-Mart)

(919) 212-0323

Location Hours

  • Mon-Thur: 7 am - 7 pm
  • Fri: 7 am - 8 pm
  • Sat: 7 am - 7 pm
  • Sun: 9 am - 5 pm
Special Operating Hours
  • 11/25/2021: 7:00 am - 3:00 pm

Services at this Location:

Contact Us

(919) 212-0323

4720 New Bern Ave
Raleigh, NC 27610
(Diagonally across from Super Wal-Mart)

Services at this Location:

Location Hours

  • Mon-Thur: 7 am - 7 pm
  • Fri: 7 am - 8 pm
  • Sat: 7 am - 7 pm
  • Sun: 9 am - 5 pm
Special Operating Hours
  • 11/25/2021: 7:00 am - 3:00 pm
  • Free towing inspection
  • Propane pay at pump
  • 24 hour customer return
  • Boat storage
  • RV storage
  • Vehicle storage

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

Reviews without text are currently hidden. Show them shown. Hide them

Rating:
5.0

Customer did not leave a comment.

PATRICK S. 
Rating:
4.0

My original reservation was at a different location, which did not have the trailer that I reserved. I was forced to try another location and ended up at this location. The young man who helped me was very professional as was the young man who checked me back in. I do not like the telephone reservation system.

RAYMOND L. 
Rating:
3.0

When I came in no one greeted me or said anything as if I'm not a custom I felt like that was rude, after I returned the uhaul the representative that I spoke with gave me inaccurate information several times because she stated she was new and read the receipt wrong, I had to repeatedly ask for a supervisor and she advised me they were going to tell me the same thing although she advise me that she read the receipt wrong initially after that I no longer want to speak with her, and I never got a chance to speak to a supervisor she stated they would call me back but I never received a call

JASMINE J. 
Rating:
5.0

Jonathan and Daniel were very helpful and made a stressful situation quite pleasant. I commend them for their service and support and will make this location my favored Uhaul location. Many thanks guys for the excellent service.!

Janice R. 
Rating:
1.0

Customer did not leave a comment.

LEON W. 
Rating:
5.0

Customer did not leave a comment.

GERLAIN R. 
Rating:
5.0

Customer did not leave a comment.

James K. 
Rating:
5.0

Thanks for all your help, attention and support.

JOSE S. 
Rating:
4.0

Customer did not leave a comment.

HEIDI S. 
Rating:
5.0

Daniel, who assisted me in my trailer rental was very helpful and knowledgeable. He was very professional and overall I would recommend him to anyone who's looking to rent from Uhal. I was truly satisfied an would rent again from this location.

DERON W. 
Rating:
5.0

Customer did not leave a comment.

HEATHER M. 
Rating:
5.0

Customer did not leave a comment.

Tyler H.  |  Overall Experience 
Rating:
5.0

Great experience

DEBINEE D. 
Rating:
5.0

All went well. Fast and easy. Folks were professional.

GILBERT B. 
Rating:
5.0

Customer did not leave a comment.

Frank F. 
Rating:
5.0

No improvements needed, the experience from everyone was excellent and we were very pleased with the products provided… outstanding!

ERIK J. 
Rating:
5.0

Very nice customer service, very reasonable price. Thank You.

LYNDA B. 
Rating:
5.0

Customer did not leave a comment.

James K. 
Rating:
5.0

Customer did not leave a comment.

Krystal H.  |  First Impressions 
Rating:
5.0

The customer service in my pickup location & as well my drop off location was TOP NOTCH !!!

JOHN M. 
Rating:
5.0

Super nice staff and knowledgeable. I'm always treated really nice , the store is clean and well stocked..

GLESTESA F. 
Rating:
5.0

Staff very friendly though new at work.

Isaac A. 
Rating:
5.0

No suggestions at this time.

WILLIE A. 
Rating:
5.0

Daniel Whitehurst had amazing customer service.

ANDRE K. 
Rating:
5.0

Quickest in and out time ever! Dallas Davis should be commended.

MICHAEL W. 
Rating:
2.0

Cost of renting the 10” truck I was told 39, turned out to be 80 dollars and I barely used it in mileage

JESSICA S. 
Rating:
5.0

Customer did not leave a comment.

SCOTTY T. 
Rating:
5.0

Was my storage for 5 years and I still glade to the staff for help me out all time appreciate Arika for that and all the persons if I need it this Service for sure I come back and refer to any one thanks a lot

JOSE C.  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

KENNETH J. 
Rating:
5.0

Customer did not leave a comment.

Frederick B. 
Rating:
5.0

Customer did not leave a comment.

Maxine G. 
Rating:
5.0

Customer did not leave a comment.

MARK S. 
Rating:
5.0

Customer did not leave a comment.

PAMELA D. 
Rating:
5.0

Everyone was very pleasant and every professional. Very pleased with my serves , and I will surely recommend this facility to my family and friends. Thank you for having excellent customer services.

SHARON G. 
Rating:
5.0

Customer did not leave a comment.

BARBARA L. 
Rating:
5.0

You all are doing a great job

GREGORY H. 
Rating:
5.0

I like every single staff member I met here. They were all energetic and very helpful. I've rented two trailers this past week and everything went very well. The text and email notifications for reservation and invoicing is extremely nice. Only thing I would suggest is motorcycle trailer sticker that clearly indicate which ball sizes work with each hitch. I found out that the older screw-down type trailers can be adjusted for 1 7/8” and 2”dia hitch balls. The newer quick release style trailer is designed only for 2”dia hitch ball. Adding this to the “text” reservation confirmation would be awesome. That way the Renter can set up their truck before arriving. Plus, the Renter can verify the trailer receiver is proper size for their ball as well. Ultimately, it's the responsibility of the Driver to ensure the trailer is attached properly. Thanks!!

DAVID H. 
Rating:
4.0

Whoever had the Uhaul prior had grease on the floor. It is now on my couch and other items. It was so slippery that I nearly fell several times. I attempted to wipe it out but was not successful.

Barbara S. 
Rating:
5.0

Customer did not leave a comment.

NEIL S. 
Rating:
5.0

Customer did not leave a comment.

DA'NAI B. 
Rating:
5.0

Customer did not leave a comment.

DA'NAI B. 
Rating:
5.0

Customer did not leave a comment.

IFEOMA U. 
Rating:
5.0

Customer did not leave a comment.

Jeffrey R. 
Rating:
1.0

Truck was covered in animal hair. My wife is allergic and she couldn't sit in the cab. Soda was covering the floor and cup holders. This was by far the worst U-Haul experience.

Brian L. 
Rating:
5.0

Have a manager on site to help customers that could assist customers with issues or mishaps with trucks. I have no been able to get anyone on the phone.

Tressia A. 
Rating:
4.0

Only reason I didn't give an excellent review is because I added a dolly to my reservation and when I got there they didn't have one.

NAOMI L. 
Rating:
5.0

Customer did not leave a comment.

Melody G. 
Rating:
5.0

Quick and easy rental and return. Friendly staff and excellent price!

GLESTESA F. 
Rating:
5.0

Customer did not leave a comment.

Jeffrey H. 
Rating:
2.0

Inside staff was friendly and efficient. Outside staff that hooked up the trailer was good. Upon return inside again was good but the young man who handled the return outside was absolutely awful. His name was John. His attitude was horrible. Turned what would have been a good overall experience into one lost customer as I will likely rent elsewhere next time.

John J. 
Rating:
5.0

The guy I worked with was friendly, competent, timely and thorough. I arrived to return before they were scheduled to open. He arrived early and took care of my return so I didn't have to wait. It was the easiest rental I have ever had from uhaul. This was a second location as the first didn't showed the trailer available but it wasn't on the lot. Uhaul directed me to this location so I could get the trailer I was gauranteed. I'm glad they did.

MARTIN M. 
Rating:
5.0

Staff was very courteous and helpful!

KEITH R. 
Rating:
4.0

Customer did not leave a comment.

GREGORY S. 
Rating:
2.0

Open facility at published time. The person responsible for opening (Uriel Soto Ramos)didn't arrive until 7:25. He did not apologize for the delay but instead went into the facility to bring up the computer system. Then he unlocked the door. BETTER CUSTOM SERVICE MUCH NEEDED!

MICHAEL W. 
Rating:
5.0

John's customer service was outstanding! Professional and courteous :)

TAD B. 
Rating:
4.0

The staff was very helpful. The sales person was so nice to put the ball in for my husband.

MICHAEL D. 
Rating:
3.0

Male clerk was not wearing a mask. He sneezed/coughed in his hand. He did not use hand sanitizer or wash his hands. Then he printed a document and handed me the document with the hand he just sneezed/coughed in.

MACHELE S. 
Rating:
4.0

Customer did not leave a comment.

Andrea H. 
Rating:
5.0

Customer did not leave a comment.

WAYNE R. 
Rating:
5.0

The associate was extremely helpful and knowledgeable. The equipment was clean and met all expectations.

DREW D. 
Rating:
5.0

Excellent rental experience. Employees were very friendly and professional, even hooked up and unhooked the trailer for me. The trailer in like new condition and worked perfectly for my needs.

BRIAN S. 
Rating:
2.0

You can inform them they will be charged $1.19 a gallon if they go over their estimated mileage. You can also have your employees be more helpful when they are still there and someone returns with their rental and they just closed and you ask for help. I am sure I won't ever recommend UHaul or use UHaul in the future. Thank you.

RICHARDM W. 
Rating:
5.0

3700 New Bern Ave was a disgrace, this location saved me!!

JOHN H. 
Rating:
5.0

Customer did not leave a comment.

Robyn H. 
Rating:
5.0

Drop off was quick and easy. The lady was very friendly and helpful.

RICHARD J. 
Rating:
5.0

Customer did not leave a comment.

Kendra P. 
Rating:
5.0

Great overall but the transmission on the truck seem to be messing up , would have not had felt safe had I had to travel long distance .

JERRY M. 
Rating:
5.0

Customer did not leave a comment.

David C. 
Rating:
5.0

Customer did not leave a comment.

Theresa S. 
Rating:
5.0

Great customer service, she did a wonderful job

JERMAINE S. 
Rating:
4.0

Customer did not leave a comment.

Neal M. 
Rating:
4.0

Jonathan provided excellent customer service!

Pamela A. 
Rating:
5.0

Customer did not leave a comment.

KEVIN S. 
Rating:
5.0

It was my first time renting, don't change a thing keep on doing what you doing the best service ever. Thank you

VELMA M. 
Rating:
5.0

Customer did not leave a comment.

HAROLD M. 
Rating:
3.0

Waited 45 minutes to pick up the truck, only one attendant at the counter, The truck was not inspected, the front of the truck was dirty, need to change the oil light was on

Isaac M. 
Rating:
4.0

Customer did not leave a comment.

Dennis D. 
Rating:
5.0

Customer did not leave a comment.

ALEXANDER J. 
Rating:
5.0

Customer did not leave a comment.

TERRY M. 
Rating:
4.0

Have a second person there on Sundays. I couldn't get the app to accept my odometer reading, so I had to wait in a long line to return my truck.

Christina A. 
Rating:
5.0

Customer did not leave a comment.

JUDY H. 
Rating:
5.0

Customer did not leave a comment.

JAIME C. 
Rating:
5.0

Everything was great start to finish.

MARIO M. 
Rating:
4.0

Customer did not leave a comment.

JESSICA M. 
Rating:
4.0

The staff wasn't as friendly as before. There was no greeting! Simply, "how may I help you". A basic courtesy is to say, "good morning".

MICHAEL W. 
Rating:
4.0

Have more staff there in Sundays. Jonathan was awesome but there were more customers than he could handle.

Christina A. 
Rating:
1.0

Hire more people to help. I had a reservation for 1230pm. I didn't get helped until after 1pm and I was in the store before 1215 waiting in line. The truck seemed to have an issue when braking. The tow haul light stayed on too.

DANIELLE B. 
Rating:
5.0

Customer did not leave a comment.

Cassandra M.  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

ANTHONYMAURICE B. 
Rating:
4.0

There was a line because only 1 technician was working. However, I know it's been a bad for many companies with hiring staff.

KENNETH F. 
Rating:
3.0

Customer did not leave a comment.

SAMUELJOSEPH S. 
Rating:
5.0

I really don't know my experience was great

RICHARD P. 
Rating:
4.0

nice people, transaction went smooth

KEVIN M. 
Rating:
4.0

Hire more staff. Having one person on duty was not fair to anyone—the employee and the customers.

DANIEL V. 
Rating:
5.0

My truck was reserved for two people at the same time. The first one to arrive for the truck which was me, however not fair for the other customer. Next clean up the reservation request.

Tracy H. 
Rating:
4.0

Customer did not leave a comment.

OTHA H. 
Rating:
3.0

Location busy and we were standing outside at 8:35am for a 9am return. We thought we would just wait until the store opened since we had extra days and needed a receipt. A male employee opened the door at 9:12am. We were charged for an extra day. My husband wanted to know why the charges did not add up to our extra 4 days of rental then a female barges out while male employee is inspecting truck and says send him a email we are busy and have other customers. I walked up and simply asked him to give us a list of what was charged. The extra was an extra day for being late today. This was corrected after error found. Did not appreciate the female employee flicking us off. W e do a lot of renting and needed an explanation. I do like the modern location and for the most part it is a good return location.

William P. 
Rating:
5.0

Folks there are kind and efficient

Jesse V. 
Rating:
4.0

Customer did not leave a comment.

MICHAEL C. 
Rating:
5.0

Customer did not leave a comment.

AARON L. 
Rating:
5.0

Customer did not leave a comment.

ELIZABETH R. 
Rating:
5.0

Customer did not leave a comment.

SHAKISHA W. 
Rating:
5.0

Customer did not leave a comment.

EMILY L. 
Rating:
1.0

Customer did not leave a comment.

DAYBIN A. 
Rating:
5.0

Customer did not leave a comment.

JAMALLA L H.  |  Overall Experience 
Rating:
4.0

I had this storage for two years and there were never ANY problems. the staff was always friendly and ready to help!!

Wendy H.  |  Overall Experience 
Rating:
4.0

I would rate this U-Haul facility above-average. I believe that the outside near my storage could have been cleaner. There was too much trash around the outside near the back unit 4720.

PATRICIA M.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Sameika P.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

MICHAEL B.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Chris H.  |  First Impressions 
Rating:
5.0

The loading/unloading door is broken have to use main door to access my unit

Terrance H.  |  First Impressions 
Rating:
4.0

It could be that I just don’t know but I just don’t understand why there are dollies but you can’t get them up the stairs. You also have to fight to get the dolly over the step at the door. It’s hard.

April D.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Zakiyyah S.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Kimberly B.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Samantha R.  |  First Impressions 
Rating:
5.0

Every one was very good to me and family thank so much for your kindness Kim Black

Kim B.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Desiron Y.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Rafael R.  |  Overall Experience 
Rating:
5.0

Excellent Customer service, very friendly and understanding to your needs, with gentle tips on what product would serve you well, that was very helpful.

Elizabeth M.  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

PATRICIA M.  |  First Impressions 
Rating:
5.0

I’ve been dealing with this company for years and I’ve always been satisfied with the services they provide.

JACKLYNN P.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Lisa W.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Johnny M.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

JUAN G.  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

Lorenzo S.  |  First Impressions 
Rating:
4.0

Raina was extremely helpful and attentive. She was knowledgeable and made our move in experience easier.

Laura M.  |  First Impressions 
No reviews have been submitted for this location.

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