Customer Reviews for U-Haul Moving & Storage at 64 East

5,339 reviews

4720 New Bern Ave   Raleigh, NC 27610
(Diagonally across from Super Wal-Mart)

(919) 212-0323

Location Hours

  • Mon-Thur: 7 am - 7 pm
  • Fri: 7 am - 8 pm
  • Sat: 7 am - 7 pm
  • Sun: 9 am - 5 pm

Services at this Location:

Contact Us

(919) 212-0323

4720 New Bern Ave
Raleigh, NC 27610
(Diagonally across from Super Wal-Mart)

Services at this Location:

Location Hours

  • Mon-Thur: 7 am - 7 pm
  • Fri: 7 am - 8 pm
  • Sat: 7 am - 7 pm
  • Sun: 9 am - 5 pm
  • Free towing inspection
  • Propane pay at pump
  • 24 hour customer return
  • Boat storage
  • RV storage
  • Vehicle storage

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

Reviews without text are currently hidden. Show them shown. Hide them

Rating:
5.0

Excellent rental experience. Employees were very friendly and professional, even hooked up and unhooked the trailer for me. The trailer in like new condition and worked perfectly for my needs.

BRIAN S. 
Rating:
2.0

You can inform them they will be charged $1.19 a gallon if they go over their estimated mileage. You can also have your employees be more helpful when they are still there and someone returns with their rental and they just closed and you ask for help. I am sure I won't ever recommend UHaul or use UHaul in the future. Thank you.

RICHARDM W. 
Rating:
5.0

3700 New Bern Ave was a disgrace, this location saved me!!

JOHN H. 
Rating:
5.0

Customer did not leave a comment.

Robyn H. 
Rating:
5.0

Drop off was quick and easy. The lady was very friendly and helpful.

RICHARD J. 
Rating:
5.0

Customer did not leave a comment.

Kendra P. 
Rating:
5.0

Great overall but the transmission on the truck seem to be messing up , would have not had felt safe had I had to travel long distance .

JERRY M. 
Rating:
5.0

Customer did not leave a comment.

David C. 
Rating:
5.0

Customer did not leave a comment.

Theresa S. 
Rating:
5.0

Great customer service, she did a wonderful job

JERMAINE S. 
Rating:
4.0

Customer did not leave a comment.

Neal M. 
Rating:
4.0

Jonathan provided excellent customer service!

Pamela A. 
Rating:
5.0

Customer did not leave a comment.

KEVIN S. 
Rating:
5.0

It was my first time renting, don't change a thing keep on doing what you doing the best service ever. Thank you

VELMA M. 
Rating:
5.0

Customer did not leave a comment.

HAROLD M. 
Rating:
3.0

Waited 45 minutes to pick up the truck, only one attendant at the counter, The truck was not inspected, the front of the truck was dirty, need to change the oil light was on

Isaac M. 
Rating:
4.0

Customer did not leave a comment.

Dennis D. 
Rating:
5.0

Customer did not leave a comment.

ALEXANDER J. 
Rating:
5.0

Customer did not leave a comment.

TERRY M. 
Rating:
4.0

Have a second person there on Sundays. I couldn't get the app to accept my odometer reading, so I had to wait in a long line to return my truck.

Christina A. 
Rating:
5.0

Customer did not leave a comment.

JUDY H. 
Rating:
5.0

Customer did not leave a comment.

JAIME C. 
Rating:
5.0

Everything was great start to finish.

MARIO M. 
Rating:
4.0

Customer did not leave a comment.

JESSICA M. 
Rating:
4.0

The staff wasn't as friendly as before. There was no greeting! Simply, "how may I help you". A basic courtesy is to say, "good morning".

MICHAEL W. 
Rating:
4.0

Have more staff there in Sundays. Jonathan was awesome but there were more customers than he could handle.

Christina A. 
Rating:
1.0

Hire more people to help. I had a reservation for 1230pm. I didn't get helped until after 1pm and I was in the store before 1215 waiting in line. The truck seemed to have an issue when braking. The tow haul light stayed on too.

DANIELLE B. 
Rating:
5.0

Customer did not leave a comment.

Cassandra M.  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

ANTHONYMAURICE B. 
Rating:
4.0

There was a line because only 1 technician was working. However, I know it's been a bad for many companies with hiring staff.

KENNETH F. 
Rating:
3.0

Customer did not leave a comment.

SAMUELJOSEPH S. 
Rating:
5.0

I really don't know my experience was great

RICHARD P. 
Rating:
4.0

nice people, transaction went smooth

KEVIN M. 
Rating:
4.0

Hire more staff. Having one person on duty was not fair to anyone—the employee and the customers.

DANIEL V. 
Rating:
5.0

My truck was reserved for two people at the same time. The first one to arrive for the truck which was me, however not fair for the other customer. Next clean up the reservation request.

Tracy H. 
Rating:
4.0

Customer did not leave a comment.

OTHA H. 
Rating:
3.0

Location busy and we were standing outside at 8:35am for a 9am return. We thought we would just wait until the store opened since we had extra days and needed a receipt. A male employee opened the door at 9:12am. We were charged for an extra day. My husband wanted to know why the charges did not add up to our extra 4 days of rental then a female barges out while male employee is inspecting truck and says send him a email we are busy and have other customers. I walked up and simply asked him to give us a list of what was charged. The extra was an extra day for being late today. This was corrected after error found. Did not appreciate the female employee flicking us off. W e do a lot of renting and needed an explanation. I do like the modern location and for the most part it is a good return location.

William P. 
Rating:
5.0

Folks there are kind and efficient

Jesse V. 
Rating:
4.0

Customer did not leave a comment.

MICHAEL C. 
Rating:
5.0

Customer did not leave a comment.

AARON L. 
Rating:
5.0

Customer did not leave a comment.

ELIZABETH R. 
Rating:
5.0

Customer did not leave a comment.

SHAKISHA W. 
Rating:
5.0

Customer did not leave a comment.

EMILY L. 
Rating:
1.0

Customer did not leave a comment.

DAYBIN A. 
Rating:
4.0

Customer did not leave a comment.

Paul E. 
Rating:
4.0

I was originally supposed to pick up a truck from 3001 Capital Blvd location (also in Raleigh) and me + 3 other customers were in line for 1-2 hours only to learn that they did not have trucks available for us, even though we had all reserved them. Fortunately, a nearby location had similarly sized trucks available, but it caused a lot of stress as we had movers coming soon, which ended up putting them behind schedule and overall, was a waste of time. There needs to be some sort of system in place to check for all the vehicles early in the morning to confirm BEFORE customers are there that the equipment they reserved is available. Additionally, you should have backup plans or extra trucks in case. It seems like this is a frequent problem if 3-4 people at one time had this issue.

NICHOLETTE M. 
Rating:
4.0

drop off was after hours and the online check in was good. But the process was to long. But I did like the process

TIA B. 
Rating:
5.0

Nothing

Susan B. 
Rating:
3.0

Waited for more than 45 minutes to drop off truck. One person working and was on phone (with customer) the entire time.

KELLY W. 
Rating:
3.0

The back of truck was had not been cleaned for a while. My mattresses got filthy!!

ANNETTE B. 
Rating:
5.0

Customer did not leave a comment.

SIGRID S. 
Rating:
5.0

Customer did not leave a comment.

JERMAINE T. 
Rating:
5.0

Customer did not leave a comment.

MELYSSA M. 
Rating:
4.0

Customer did not leave a comment.

DWAYNE G. 
Rating:
5.0

Customer did not leave a comment.

ISAIAH W. 
Rating:
5.0

Although there was an unpleasant cabin odor in the truck the young man (Uriel Soto Ramos) provided excellent service at the counter. He should be commended!

MICHAEL W. 
Rating:
2.0

We had to wait in the store, no one was around. There was only one sales person on the premises.

ALVIS S. 
Rating:
5.0

N/A

ARTHUR S. 
Rating:
4.0

Customer did not leave a comment.

ROMAIN F. 
Rating:
5.0

After dealing with the 3001 Capital Blvd location and being treat so poorly I vowed NEVER to use Uhaul again. However this location at New Bern rectified the situation. Erica was very helpful and showed me what real customer service looks like. The other location needs shut down or a complete change in employees.

Jennifer B. 
Rating:
5.0

No improvement needed for this location. Very good customer service

Kirk S. 
Rating:
5.0

Customer did not leave a comment.

EMILY L. 
Rating:
5.0

Customer did not leave a comment.

RASHAD S. 
Rating:
5.0

Customer did not leave a comment.

JAMALLA L H.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Byron G. 
Rating:
4.0

I had this storage for two years and there were never ANY problems. the staff was always friendly and ready to help!!

Wendy H.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

JUSTIN B. 
Rating:
5.0

Customer did not leave a comment.

SINKARIE M. 
Rating:
5.0

The vehicle was clean and new the staff was knowledgeable friendly and very helpful! Will be booking here again in a few weeks for our big move!!!

RICHARD B. 
Rating:
3.0

Vehicle was filthy considering the possibility of covid spread. Seats and conse was nasty. Tire pressure light on in the truck.

JULIUS G. 
Rating:
5.0

Customer did not leave a comment.

ADRIAN B. 
Rating:
5.0

Customer did not leave a comment.

KEVA S. 
Rating:
4.0

Customer did not leave a comment.

JEAN-NE O. 
Rating:
5.0

Customer did not leave a comment.

MICHAEL W. 
Rating:
5.0

Darryl was so helpful and a great asset

THERESA T. 
Rating:
5.0

Customer did not leave a comment.

JOHN L. 
Rating:
3.0

I was charged for returning the truck late. This is the first time I am not happy with my service. I will be contacting corporate about this incident.

Lamont F. 
Rating:
4.0

Customer did not leave a comment.

DWAYNE G. 
Rating:
4.0

The mobile check in tool was a bit confusing. You should make it easier for customers to understand the process and make it easier for your employees to complete a check in if customers are having issues with the mobile check in.

La'Bria D. 
Rating:
5.0

It was a great experience! The staff was so friendly and helpful!

SARAH M. 
Rating:
4.0

I would rate this U-Haul facility above-average. I believe that the outside near my storage could have been cleaner. There was too much trash around the outside near the back unit 4720.

PATRICIA M.  |  Overall Experience 
Rating:
2.0

I made the reservation online yesterday and called the location (4270 New Bern Ave, Raleigh NC) to confirm: I also had questions. Uriel (Soto Ramos) morbidly answered the phone and put forth NO major or professional effort to assist. I didn't stress it... but took a mental-note. The morning post my conversation with Uriel (8/10/21), I presented at the location to secure my rental. Uriel was the only person there, and his in-person presentation was as morbid as it was via phone. He seemed to not want to be there and assisted me robotically (talked "at me" not to me). Mr. Dallas (another UHaul Rep) came in while I was dealing with Uriel, and he was EXCEPTIONALLY professional, welcoming, and helpful! He cleared up my concerns when it was clear I was getting nowhere with Uriel! The FINAL STRAW for me was Uriel renting me a DIRTY VEHICLE. Mind you, I emphatically asked him (BEFORE being given the keys) if returned vehicles were sanitized/cleaned (especially with Covid-19 still lurking). He said, "Yes." Yet when I opened the door to the truck ... there was dirt, lent, and grass in abundance! CLEARLY the vehicle had not been serviced post the last use. And I'll add: aside of Covid concerns, I have allergies to dust/dirt. I went back inside and told Uriel that the vehicle was unaccceptably dirty. He took the keys, took it around the side and cleaned it (so I thought). He came back (I was waiting inside) and handed me the keys. Didn't say "sorry about that" or escort me to the vehicle to confirm my satisfaction. In short, the vehicle was somewhat better... but NOT CLEAN. I had Lysol, gloves, and cleaning clothes with me, so I spent 15 minutes cleaning it myself (for peace of mind). I even returned it "cleaner" than it was before I rented it! The above experience (for me) was displeasing, to which I returned the vehicle sooner than I needed to. Dallas took care of the return (today) and was EXCEPTIONALLY PROFESSIONAL (again)! He represents the company well! Uriel on the other hand... NEEDS a refresher in Customer-service Etiquette! Disappointingly, Tracey Serra (919 345-0231

TRACEY S. 
Rating:
5.0

Customer did not leave a comment.

DONNELL B. 
Rating:
4.0

Customer did not leave a comment.

Ricardo R. 
Rating:
5.0

The Uhaul staff were amazing and very helpful.

JUSTIN B. 
Rating:
5.0

Customer did not leave a comment.

EVETTE W. 
Rating:
5.0

Customer did not leave a comment.

Sameika P.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

DONALD A. 
Rating:
5.0

Customer did not leave a comment.

MICHAEL B.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Chris H.  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

EDWIN C. 
Rating:
3.0

Customer did not leave a comment.

QUANCHELLA C. 
Rating:
5.0

Customer did not leave a comment.

ZELANDER H. 
Rating:
5.0

Customer did not leave a comment.

Gunnar P. 
Rating:
5.0

Customer did not leave a comment.

MIGUEL M. 
Rating:
5.0

Customer did not leave a comment.

ROBERT C. 
Rating:
4.0

Customer did not leave a comment.

Rozlyn C. 
Rating:
4.0

Customer did not leave a comment.

LISA W. 
Rating:
5.0

Customer did not leave a comment.

PATRICK E. 
Rating:
5.0

Customer did not leave a comment.

SASHA V. 
Rating:
5.0

Customer did not leave a comment.

BOBBY H. 
Rating:
5.0

Jorge was great! The service was extremely friendly and informative. I would highly recommend this location if there are more employees like him.

RONALD M. 
Rating:
4.0

Customer did not leave a comment.

MARCUS H. 
Rating:
5.0

N/A

EDWARD H. 
Rating:
4.0

Customer did not leave a comment.

ANTHONY C. 
Rating:
5.0

Customer did not leave a comment.

RAYLAND M. 
Rating:
5.0

Customer did not leave a comment.

JOHN-MORRO S. 
Rating:
5.0

The loading/unloading door is broken have to use main door to access my unit

Terrance H.  |  First Impressions 
Rating:
4.0

It could be that I just don’t know but I just don’t understand why there are dollies but you can’t get them up the stairs. You also have to fight to get the dolly over the step at the door. It’s hard.

April D.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Zakiyyah S.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Kimberly B.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Samantha R.  |  First Impressions 
Rating:
5.0

Every one was very good to me and family thank so much for your kindness Kim Black

Kim B.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Desiron Y.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Rafael R.  |  Overall Experience 
Rating:
5.0

Excellent Customer service, very friendly and understanding to your needs, with gentle tips on what product would serve you well, that was very helpful.

Elizabeth M.  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

PATRICIA M.  |  First Impressions 
Rating:
5.0

I’ve been dealing with this company for years and I’ve always been satisfied with the services they provide.

JACKLYNN P.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Lisa W.  |  First Impressions 
Rating:
1.0

Customer did not leave a comment.

Jacqwanda W.  |  Overall Experience 
Rating:
3.0

Customer did not leave a comment.

Brittney W.  |  Overall Experience 
Rating:
3.0

Very high price for the space but I always refer to uhaul when it comes to moving thanks U Haul the space was free for 1 month on a special so it definitely was a blessing

BRIAN J.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Johnny M.  |  First Impressions 
Rating:
5.0

U-Haul Customer Service is still the moving and storage champion!

gregory h.  |  Overall Experience 
Rating:
4.0

The code did not work. I could not assess the inside storage after hours on the first night. I will go to the office to get it figured out. Other than that, the staff was very friendly and professional.

Lisa N.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

JUAN G.  |  First Impressions 
Rating:
5.0

Over all the experience was great.

EVELYN M.  |  Overall Experience 
Rating:
5.0

Good

Johnnie W.  |  First Impressions 
Rating:
5.0

Very professional

bryon w.  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

Lorenzo S.  |  First Impressions 
Rating:
4.0

Raina was extremely helpful and attentive. She was knowledgeable and made our move in experience easier.

Laura M.  |  First Impressions 
No reviews have been submitted for this location.

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