Customer Reviews for U-Haul Moving & Storage at 67th & Bell

6638 reviews

6544 W Bell Rd   Glendale, AZ 85308

(623) 486-7359

Location Hours

  • Mon-Thur: 7 am - 7 pm
  • Fri: 7 am - 8 pm
  • Sat: 7 am - 7 pm
  • Sun: 9 am - 5 pm

Services at this Location:

Contact Us

(623) 486-7359

6544 W Bell Rd
Glendale, AZ 85308

Services at this Location:

Location Hours

  • Mon-Thur: 7 am - 7 pm
  • Fri: 7 am - 8 pm
  • Sat: 7 am - 7 pm
  • Sun: 9 am - 5 pm
  • Free towing inspection
  • Propane pay at pump
  • 24 hour customer return
  • Boat storage
  • RV storage
  • Vehicle storage
Adaptive reuse location

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
3.0

Was not taken to my unit, was given a map and let me figure where the unit was .

Anthony R.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

JOHN R. 
Rating:
5.0

Customer did not leave a comment.

Lorraine B. 
Rating:
3.0

Customer did not leave a comment.

Steven S. 
Rating:
5.0

I was glad I read some reviews, and knew to ask where the trailer would be available, because it was not the location I had requested. That was the most mentioned complaint. This review would be different if it had not been for dissatisfied reviews I read while on hold for close to 1/2 an hour to make the reservation…another negative.

Erich H. 
Rating:
4.0

Customer did not leave a comment.

VICTOR S. 
Rating:
5.0

Customer did not leave a comment.

Shannon F. 
Rating:
5.0

Customer did not leave a comment.

William B. 
Rating:
5.0

Everything about my renting experience was excellent. Only thing I wished this facility had was an elevator to the 2nd floor.

Michel W.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

ADMIRAL H. 
Rating:
5.0

Vehicle had a low tire. I put in air but warning light stayed on

Donald E. 
Rating:
5.0

Customer did not leave a comment.

Daniel A. 
Rating:
5.0

Customer did not leave a comment.

JOHN S. 
Rating:
5.0

Customer did not leave a comment.

Elliot B. 
Rating:
5.0

Customer did not leave a comment.

GEORGE M. 
Rating:
5.0

i have been slammed with needs for trailers on short notice the last couple weeks. uhaul has come through every time and i am appreciative of that.

JOEL Z. 
Rating:
5.0

Customer did not leave a comment.

JANA K. 
Rating:
5.0

Customer did not leave a comment.

ANGELA B. 
Rating:
5.0

I have used Uhaul at this location for over 20 years. The staff and their customer service are Top Shelf! ! I'm always impressed.

NANCY R. 
Rating:
5.0

Customer did not leave a comment.

Devin G. 
Rating:
5.0

Customer did not leave a comment.

JOE G. 
Rating:
3.0

Customer did not leave a comment.

Charles Z. 
Rating:
3.0

The lady at the desk was helpful but I was also buying a bunch of cardboard, packing materials, and renting a trailer. I asked if she could help me load the items into my vehicle and she told me to go get a cart. I said well that would cause me to make two trips regardless so I guess I will just carry the stuff out by myself and just make two trips. She decided to help me carry my purchases out to my vehicle. The guy who hooked up my rental trailer was a nice kid and did a good job.

WILLIAM C. 
Rating:
5.0

Customer did not leave a comment.

Michelle F. 
Rating:
5.0

Customer did not leave a comment.

DALE F. 
Rating:
5.0

Customer did not leave a comment.

JARED D. 
Rating:
4.0

Customer did not leave a comment.

ANDREW F. 
Rating:
2.0

I was charged for going over the alloted 61 miles. Looking at maps, the locations are 63 miles apart and that doesn't include stopping at our place to drop things off. Small charge, but ridiculous none the less. Left me frustrated at Uhaul

Dallin H. 
Rating:
5.0

Customer did not leave a comment.

William M. 
Rating:
5.0

Customer did not leave a comment.

ROBERT P. 
Rating:
1.0

The Staff was great, but the truck was the biggest POS that I have ever driven. The cab filled with exhaust while driving, the AC only worked sporadically, the exhaust had steam and smoke coming out while on the freeway, it overheated a couple of times, and the front end could used an alignment. The mirrors bounced constantly while driving. This truck should be decommissioned and it was not safe to drive. Thanks

Jason B. 
Rating:
5.0

There is a shortage of available enclosed trailers.

JACK B. 
Rating:
5.0

Customer did not leave a comment.

Karl S. 
Rating:
5.0

Customer did not leave a comment.

Robin S. 
Rating:
5.0

Customer did not leave a comment.

GABRIEL D. 
Rating:
5.0

Customer did not leave a comment.

Kimberly J. 
Rating:
5.0

Customer did not leave a comment.

JOHN S. 
Rating:
1.0

The representatives at this location have no idea how to handle a U-box. They are rude and unintelligent. They made us make an appointment for 2pm and then didn't have the box ready to be taken until after 4pm. My husband and daughter had to wait for over 2 hours. Why schedule an appointment if they aren't going to have the box ready? They also do not return voicemails and have no idea what good customer service is. The manager could care less about customers.

Kristin E. 
Rating:
5.0

Customer did not leave a comment.

david K. 
Rating:
4.0

Customer did not leave a comment.

Jared D. 
Rating:
5.0

Clean trailer before our use.

MARIO I. 
Rating:
3.0

,

james w.  |  Overall Experience 
Rating:
5.0

Very clean and in good location.

Anthony S.  |  First Impressions 
Rating:
5.0

After completing the online check out I was billed for a late charge for not paying the monthly charge. I hope this was taken care of and all is complete.

Selby S.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

MORRIS H.  |  First Impressions 
Rating:
1.0

When I went and drop of the vehicle the associate who took the keys was very unprofessional and said the F word to me since I didn't bring the vehicle where he told me to after I came inside not knowing I had to leave the vehicle in a certain spot...that was very unprofessional...!

ENRIQUE L. 
Rating:
3.0

The trailer we rented was super loud and creaky when walking around inside that it made us feel unsure of the integrity of it. The location anger helped us initially during our check in and was not friendly. I was told where to bring it back to drop off the equipment but the driveway so so full with other equipment that it wasn't an option. Also, when returning the equipment, I pulled into the driveway that said "uhaul entrance this way" but got all the way to the end of this long and narrow path only to be blocked by a sideways parked uhaul truck that was purposefully blocking the driveway at the end. This force me, and inexperienced trailer tower, to have to BACK out of the driveway, at night, onto a busy main street! It was by the grace of God I didn't hit anything or anyone. If they are going to block the driveway at night, it needs to be known during the initial renting of the equipment, as well as locking the driveway at the street entrance, not what you get all the way to the end of the driveway. Due to all of the above mentioned, I will never rent from this location again

Joshua S. 
Rating:
5.0

Customer did not leave a comment.

Ceferino D. 
Rating:
5.0

Not charge so much 😍❤️

linda C. 
Rating:
4.0

Customer did not leave a comment.

JOHN J. 
Rating:
5.0

Customer did not leave a comment.

ERIC D. 
Rating:
5.0

Customer did not leave a comment.

Harry G. 
Rating:
3.0

I picked up and returned a uhal at the same location! My pick up experience was NOT great! The man was not very welcoming, didn't take the time to clearly explain or make me feel that I can even ask questions without making me feel as if i should already know (E.g., something as simple as “your KEYS are in the uhaul that's out in front WAITING for you”, instead I received “go through this door and you'll find your uhaul”). The overall interaction at the counter made me feel as if I was less of a human. I left this location wondering was I treated this way because I'm a young female? This was my first time using a uhaul truck and due to the subpar customer service, I felt as if I should have known everything prior to walking in! My drop off experience was AMAZING! A young man came out to greet me and check the uhaul! He was very welcoming and didn't make me feel less of a person! Very happy with my drop off experience! I am only giving an average rating because of my drop off experience. If it wasn't for the young man, my overall rating would be MUCH lower!!

Natalie T. 
Rating:
2.0

The extremely poor attitudes obviously start from the top and work down. The manager John is just not friendly or personable. No hello, thank you or anything. I will go out of my way to find another location before renting here again.

Randy K. 
Rating:
5.0

Customer did not leave a comment.

Blake S. 
Rating:
4.0

Your after hour drop off needs help. Was unable to go on app to return truck.

TAMERIA P. 
Rating:
5.0

Customer did not leave a comment.

TAMELA O. 
Rating:
1.0

You charged me for damage that i didnt do on the car. But i was in a rush to get it and to drop it off so I dont have any evidence that it was already there. but ive spent over 1000 dollars this week with you guys and i will NEVER rent from you again

JACK D. 
Rating:
5.0

Customer did not leave a comment.

JULIANNE J. 
Rating:
5.0

Customer did not leave a comment.

John J. 
Rating:
5.0

Thanks for the safe and enjoyable move!

Ryan K. 
Rating:
5.0

Customer did not leave a comment.

Paul S. 
Rating:
4.0

Overall the service was very good. Everyone was pleasant, you had the motorcycle trailer I needed, and the process was efficient. When I got home to load my motorcycle, though, the trailer popped up off the ball and everything (bike and me) kind of slammed to the ground because the entire trailer tipped nose-up. Thankfully the only damage was to the kickstand of the bike.. my Jeep was not damaged and I just had a sore wrist for a couple of days. I'd recommend having a chat with your team to make sure they know to twist that latch down all the way so that ball can't pop out..

Soloman P. 
Rating:
3.0

Customer did not leave a comment.

Lisa L. 
Rating:
1.0

Issue 1: I was nearly an hour late picking up the cargo van as my prior appt. ran significantly longer than expected. I apologized when checking in and was told my reservation was cancelled. I grew upset advising no one had notified me via text, email, or call and was told he was just kidding. Issue 2: The van smelled heavily of exhaust from when I first entered the vehicle until I turned it in. The brakes were also spongy, this is not safe. Issue 3: Upon turning my vehicle in, there was a line of 4 trucks being returned. After a 30 minute wait in line, I walked to the check in area and found a rep to assist me. He walked back to the vehicle to do the inspection. During this time he kept looking over to an upset customer by the propane tanks and was clearly upset by the interaction he had with him. At first I thought he was speaking to me as he said, "fucking customers". When I asked him to repeat himself he told me about how the gentleman was upset because he wasn't given as much propane as another customer. Never in my life have I experienced such inexcusably rude customer service. I have a storage locker at this facility and will actively be looking for another facility to give my business to. I am extremely disappointed. Thanks -

Debbi G. 
Rating:
5.0

Justin was very professional and went above and beyond. He should be the general manager I met the current lazy and rude one

NICHOLAS M. 
Rating:
5.0

My experience was good--nothing to suggest.

Jennetta B. 
Rating:
5.0

Customer did not leave a comment.

Donald S. 
Rating:
5.0

John and his guys are great

Milan M. 
Rating:
4.0

Customer did not leave a comment.

LaToya R. 
Rating:
4.0

Customer did not leave a comment.

Jeremiah J. 
Rating:
2.0

Keep track of customer's order for auto transport!

Sylvie P. 
Rating:
3.0

Customer did not leave a comment.

Adam Z. 
Rating:
4.0

The layout of the parking lot/pickup area can be a bit confusing. The "equipment return" location is clearly labeled, but I wasn't entirely sure where I needed to be for pickup after I checked in at the counter inside. Other than that, experience was great! The employees I dealt with were all very helpful and pleasant to work with.

Matthew S. 
Rating:
5.0

The only thing I reserve days before to have my equipment ready when I gete there they say they don't have it so I loos 1hour end 45 minutes

CARLOS B. 
Rating:
5.0

Customer did not leave a comment.

SHANNON H. 
Rating:
5.0

Another employee working at 9:00 on a weekend. The two guys did great with the long line, but it would have been helpful to reduce the wait time.

Cynthia A. 
Rating:
2.0

You could not add charges to my bill that are unwarranted, but I'll be in touch with Uhaul and the ATTY Generals office about this next week. You behave like crooks, is it an untrained location, or corporate policy?

MICHAEL K. 
Rating:
5.0

Customer did not leave a comment.

Malak M. 
Rating:
5.0

great people very professional and accomidating

Milan M. 
Rating:
4.0

Customer did not leave a comment.

PAUL R. 
Rating:
5.0

No Improvements needed.

Don H. 
Rating:
5.0

Customer did not leave a comment.

EDWARD D. 
Rating:
5.0

Customer did not leave a comment.

Emma S. 
Rating:
5.0

Excellent customer service all around. Will rent from here again!

Frank K. 
Rating:
4.0

Customer did not leave a comment.

JAMES R. 
Rating:
5.0

Very friendly and professional

Mike M. 
Rating:
5.0

Customer did not leave a comment.

JAMES L. 
Rating:
5.0

Customer did not leave a comment.

DEAN H. 
Rating:
5.0

Customer did not leave a comment.

Zachery G. 
Rating:
5.0

Customer did not leave a comment.

LARRY O. 
Rating:
4.0

Customer did not leave a comment.

LOUIS R. 
Rating:
5.0

Customer did not leave a comment.

MATTHEW G. 
Rating:
5.0

Customer did not leave a comment.

HEATHER CORINNE R. 
Rating:
4.0

This location was great to work with, but unfortunately they were the only option. We booked trailers online at two MUCH more conveniently located facilities and were called the next day and told they didn't have anything available, so we had to drive 90 minutes extra to pick up and drop off at this location. This location was great to work with, but updating the inventory of the other locations online would be very helpful for planning a move.

Michael B. 
Rating:
5.0

Customer did not leave a comment.

JACOB F. 
Rating:
4.0

Arrived a pick up location about 30 minutes after opening and I was 10th in line to be served. There were 2 male employees handling customers. Both were efficient in the check in process and informative with the rental process and information. My wait time in line was close to 30 minutes. I then went outside to pick up the trailer and the employee noticed that one of the tires was low on air. He escorted me back to the office and an alternative trailer and new contract was quickly issued. The newly assigned trailer was then hooked up to my truck.. Upon arrival at the drop off location I was immediately greeted outside by 2 very friendly male employees who un-hooked the trailer from my truck and I was able to leave the property in less than 10 minutes!!!!!!!!!!!.

WILLIAM R. 
Rating:
5.0

Customer did not leave a comment.

Joseph G. 
Rating:
5.0

Customer did not leave a comment.

Joseph G. 
Rating:
5.0

The brake lights and turn signals were not working

PEPPER D. 
Rating:
3.0

I'm being charged a $20 service fee because I dropped off the rental early and didn't get the txt message that said I had to “verify equipment return” online. I've never rented a UHaul before and didn't know that would happen. I dropped off the van, put the keys in the box, and dropped the contract in there too. So, I wasn't able to “take a picture” of the mileage and gas tank. It's ridiculous that I have to pay more money for dropping it off early and being unaware of the service fee because I hadn't gotten the txt yet.

Rafael V. 
Rating:
5.0

We had to add an extra day to the truck rental and they were so helpful and accommodating!!

Robert C. 
Rating:
5.0

Customer did not leave a comment.

JOHN M. 
Rating:
5.0

Customer did not leave a comment.

SANTIAGO G. 
Rating:
5.0

Well done.

PHILIP H. 
Rating:
5.0

Customer did not leave a comment.

CHRISTINE M. 
Rating:
4.0

Always room for improvement some who. Staff was great to see my needs were met and were very helpful.

jerry e.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Lori V.  |  First Impressions 
Rating:
5.0

John, is very professional and went or and above his job!!

Maria D.  |  Overall Experience 
Rating:
3.0

Well it was ok.. had I known it was all upstairs I wouldn’t have rented it. I also wasn’t informed of the hours for move in, I had to call the manager to find out what and how to get to my storage, we had to put everything through a small door

Patricia P.  |  Online Move In 
Rating:
5.0

Customer did not leave a comment.

Candace C.  |  Overall Experience 
Rating:
5.0

Knowledgeable, friendly staff.

michael m.  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Karen G.  |  Online Move In 
Rating:
5.0

Customer did not leave a comment.

LARRY C.  |  Overall Experience 
Rating:
5.0

John and staff very helpful and friendly, would definitely recommend them to anyone looking for such.

Tracy Michelle P.  |  Overall Experience 
Rating:
5.0

I’m sorry I don’t remember the guys names but they did an excellent job. Place was clean and all my stuff is safely moved and in great shape. Thanks again.

Paul C.  |  Overall Experience 
Rating:
3.0

Customer did not leave a comment.

Jermaine T.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

James R.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

JERRY K.  |  Overall Experience 
Rating:
3.0

Customer did not leave a comment.

karen z.  |  Overall Experience 
Rating:
5.0

Friendly staff and fair prices

barry c.  |  First Impressions 
Rating:
3.0

Customer did not leave a comment.

christina a.  |  Overall Experience 
Rating:
5.0

Got a unit on the second floor but wanted one on the first. Guy in the office said there wasn't any. Spoke with a lady in the unit area as I was looking for a cart. We talked about the units and told her I was disappointed I couldn't get a bottom one. Apparently she's the one who cleans them out and took me to one. Called the office and had my unit switch. She was awesome. Wish I had her name

bryan r.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

David H.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Misty W.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Michael D.  |  Online Move In 
Rating:
4.0

Customer did not leave a comment.

Anna A.  |  Online Move In 
Rating:
5.0

General Manager John Ludwick is laser-focused on customer satisfaction! He goes the extra mile to makes sure truck and storage unit orders are processed efficiently and does everything he can to make sure his customers aren't standing in long lines, and leave his store happy. I reserved a storage unit online that didnt quite work for me and John quickly arranged for the one I needed. Blessings John, and thank you again for all your help!

Wendy H.  |  Online Move In 
Rating:
5.0

.

Fran R.  |  First Impressions 
Rating:
5.0

Excellent

David C.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

spencer s.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Amanda C.  |  Online Move In 
Rating:
5.0

Customer did not leave a comment.

tom r.  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Cynthia J.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

James H.  |  First Impressions 
Rating:
5.0

The cleaning staff is super friendly and provides excellent and professional customer service! The only downfall to this facility is that there is no elevator to the second floor.

Judd W.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Deborah F.  |  First Impressions 
Rating:
5.0

Everyone in the store was very helpful and kind. Refreshing in this day and time.

Pamela T.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Joice F.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Larry B.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Sean A.  |  First Impressions 
Rating:
5.0

Overgrowth on the grounds

Charles W.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Cameron P.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

ANITA R.  |  Overall Experience 
Rating:
5.0

Austin had really great customer service.

LESLIE M.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

MICHAEL SCOTT P.  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

CARLTON W.  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

Louise B.  |  Overall Experience 
Rating:
5.0

Thank you!!

CHRISTINA M.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

daniel c.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Eric B.  |  First Impressions 
Rating:
5.0

Very helpful staff! Very understanding my storage and moving needs! Really appreciate all of their help!

Rusty G.  |  Overall Experience 
Rating:
5.0

The staff at 67th Ave and Bell have always been the best. Well run operation.

Tom B.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

stacey a.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Michael W.  |  Overall Experience 
Rating:
5.0

An elevator would be nice.

Judd W.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Clifford H.  |  Overall Experience 
Rating:
3.0

Staff was on point when we were during paper work . When I came back and was I asked to be showen how to use the card and where the unit was. They refused to help me.

Trevor C.  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

kimberly m.  |  Overall Experience 
Rating:
5.0

John, the manager help us out so much and I will forever be grateful! I love this U-haul store!

shanna t.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Mark D.  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

pam s.  |  Overall Experience 
Rating:
3.0

Customer did not leave a comment.

ahnjayla t.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Robin B.  |  Overall Experience 
Rating:
2.0

I have had the storage unit for about 3 years. I did not just move in. i have had automatic payments set up for several years. My last payment was not automatically taken out, so I received a late notice with a late payment fee added. I called and the late payment fee was taken off but this should not have happened at all. The tone of the person I was speaking with was that he had better things to do than talk to me. I am waiting for next month to see if the same thing is going to happen.

Terry b.  |  First Impressions 
Rating:
5.0

friendly manager who Explained everything!

Hanna C.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Russell K.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Joice F.  |  First Impressions 
Rating:
1.0

We have several uboxes stored there, each picked up at different times but when I picked up some I felt like I was a burden. Then my wife reserved a 10x10x8 storage unit several days in advance and yesterday when I arrived I came to find out there were none available of what was reserved. I had no choice but to take a bigger one. Nothing was done for the inconvenience of not having the size we purposely reserved and I had to pay for the upgrade I didn’t reserve or need. What was the point of a reservation? So, no I would not recommend this location.

Michael A.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

MICHAEL W.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Edward F.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

sandy h.  |  Overall Experience 
Rating:
5.0

Staff was courteous and polite and help me when I needed it

Mike O.  |  Overall Experience 
Rating:
1.0

U-Haul needs to have a universal and transparent policy. So that customer like me do not get confused about renting a space short or long term.. i know that you are a business to make money.. But # 1 priority should be to keep customers happy.. Her e is my suggestion Train one or more people to open locks if someone looses the key to their key/KEYS In my case i had to pay $135.00 to get locksmith to cutoff the lock off my unit c312 at the bell and 67th ave..please look into this.

Sanjeev D.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Sumr N.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Scott H.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Joel S.  |  First Impressions 
Rating:
5.0

Very friendly. Seemed concerned about the customers safety. Suggested alternative solutions and listened to the customer.

Danett P.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

John J.  |  Overall Experience 
Rating:
5.0

John made our first experience with a storage facility excellent! He was very friendly and helpful with all our questions. Thank you so much!!

Shanon M.  |  First Impressions 
Rating:
5.0

General Manager was very nice and helpful. Explained everything clearly with details.

Sumr N.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Mike O.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

DAVID C.  |  First Impressions 
Rating:
5.0

All around great experience specially when it comes to moving.John the manager at 67th and Bell amazingly helpful person very understanding and kind.

Sandra M.  |  First Impressions 
Rating:
5.0

The location is convenient to our house & has extended gate hours. The monthly fee is reasonable. U-Haul has always treated us good.

Genia S.  |  Online Move In 
Rating:
2.0

Customer did not leave a comment.

michael m.  |  Overall Experience 
Rating:
1.0

I have no idea what I encountered or what my end result chrge is. Ive always rented with uhaul and this is BY FAR, MY WORST EXPERIENCE. JOHN, supposedly the GM is unavailable for communication and states it is only up to 'storage' for my servies.. 0 stars for this unit in 2020. As I have ALWAYS resided at uhaul and this is the first time I have had a negative response. Please contact me. In best regards, Daylor Swearingen

Daylor S.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Lisa D.  |  Online Move In 
Rating:
5.0

Customer did not leave a comment.

Scott H.  |  First Impressions 
Rating:
5.0

Thank you, it worked out great.

Lawrence H.  |  Overall Experience 
Rating:
4.0

Thank you.

James Z.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

liza l.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Debra S.  |  Online Move In 
Rating:
5.0

Customer did not leave a comment.

John C.  |  First Impressions 
Rating:
4.0

The GM John was excellent help. I had to deal with 3 different UHaul location to pick up the truck at one, pick up the car transport At another and now the storage units. I was very disappointed with the first 2 locations who were very unorganized and made it a hassle. Johns location was A night and day experience. Over all a great experience. If the access hours were through midnight it would be a 5 start place. AZ is HOT and loading or in loading late in the evening would be much better.

Elias R.  |  First Impressions 
Rating:
5.0

I had a great experience. I also rented truck several times and that also went well. Thank you! Kelly Riordan Zale

Kelly Z.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Jarrett M.  |  First Impressions 
Rating:
3.0

I had reserved the unit over the phone but the guy over the phone got my 1st name wrong and the guy at facility got wrong as well even after I spelled it “Dennis”. Not that hard. But on the contract as “Dennif”. He took 30 min to clean me in huge line behind me after he was done.

Dennis A.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Sonya W.  |  Overall Experience 
Rating:
4.0

Some of the staff on board need an updated customer service class. Otherwise good experience. Thanks!

Christina T.  |  Overall Experience 
Rating:
4.0

They say I moved and checked out - the guys didn’t thank me or wish me well. During the year I rented I did have good service. Dan was exceptional. Also I had a table and chairs that were up front for 15 minutes and I called someone at the front office to say I would be back for them and they disappeared. That was the only compliant. It’s very clean and I appreciated that.

Jean R.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Michelle C.  |  Overall Experience 
Rating:
5.0

The gentleman at the desk was fantastic. He explained everything in great detail. Thank you.

Michael W.  |  First Impressions 
Rating:
4.0

We had our things in your location for about 6 years. I lost my husband Allen to cancer, almost 2 years ago. It's taken me this long to emotionally deal with it. I am alone and 60 and when I got 1 of our 2 units empty they still made me pay for both units due to it be combined, which I knew nothing about. It took a horrible hardship on me, had to use my electricity bill money. Times are unbearably difficult. But other then the financial ending of our relationship with uhaul, I still give them a 5 star rating, it's not their fault I'm a broke widow with no help.

ALLEN S.  |  Overall Experience 
Rating:
4.0

Was told by Gm when purchasing my two units that when I closed the units out i would receive a prorated amount back if I didn't stay the full month i already paid for, but when I moved out of unit I was told that wasn't true. If I'd known that I would have moved out sooner.

HANNAH K.  |  Overall Experience 
Rating:
4.0

pretty much what I expected, the trucks were clean and mechanicaly sound. The lockers were clean and the security system worked well.

NOEL J.  |  First Impressions 
Rating:
4.0

Thank you

Cindy W.  |  First Impressions 
Rating:
5.0

Would you your services again if needed. Great experience.

Frank M.  |  Overall Experience 
Rating:
5.0

Had storage service with uhaul for 2yrs and never had an issue. I felt my property was safe and the personel were always polite..I would recommend uhaul to friends and family ! Very satisfied customer !!

CONSUELO S.  |  Overall Experience 
Rating:
1.0

Never used the facility

lula c.  |  First Impressions 
Rating:
1.0

Did not utilize the facility!...

lula c.  |  Overall Experience 
Rating:
4.0

Thank you for your prompt & courteous service.

Ralph S.  |  First Impressions 
Rating:
5.0

Very clean storage. Staff is very helpful and knowledgeable. It was a great experience. I would definitely use them again and highly recommend them.

Freda W.  |  Overall Experience 
Rating:
5.0

It was a great experience

Regginal m.  |  First Impressions 
Rating:
1.0

The reason for below average rating is that no one at the facility showed us how to access facility after hours. No one let us know that there are two entrances. Main one in the front of building and the after hours access in back of the building. Showed up to move daughter's college dorm items at 8:00pm and could not access building. Had to call u-haul customer service who had to track down after hours manager who then explained how to access building afterhours. After wasting over an hour, we then had to actually run to load everything into unit before 10pm after access hours stopped. Spoke to another custmer there at the same time and they explained same thing happened to them as well. Except for this issue, I would have provided a 5 star rating. However this is a huge thing for the staff not to inform customers.

Michael M.  |  First Impressions 
Rating:
5.0

The staff was quick and professional in helping me register and select a space. The space was very clean and U-Haul had all of the locking accessories for me to select from. They made the entire process very easy.

Jon U.  |  Overall Experience 
Rating:
5.0

The employees at U-Haul storage are very courteous. They go above and beyond their regular duties. I've had two storages. Also ive rented two trucks and a trailer. Every time it was easy and fast. On a scale from 1 to 10. 1 being the best they are #1 in my book. Thank you U-Haul. Sincerly your friend Sherri Garner

Sherri G.  |  Overall Experience 
Rating:
5.0

Getting the storage unit set up and all billing/payment details completed was very quick.

Jon U.  |  First Impressions 
Rating:
2.0

Customer did not leave a comment.

bob f.  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Amy C.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Jay El J.  |  Overall Experience 
Rating:
5.0

I couldn't have asked for better service!

Franklin M.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

wade w.  |  Overall Experience 
Rating:
1.0

Full of trashy people and homeless people at this location. Not a safe place to be. Especially after hours

donna g.  |  Overall Experience 
Rating:
4.0

Reserved van because that was all that was available at that time but staff able to find a 15 footer when I came in. Offered a free month on storage. I will use again.

Frank C.  |  First Impressions 
Rating:
5.0

Thank you

Anna K.  |  Overall Experience 
Rating:
5.0

Thanks!!

phyllis h.  |  Overall Experience 
Rating:
5.0

The assistant manager was amazing. She needs to be manager of the property. She has excellent customer service and knows how to do things right.

Anna K.  |  First Impressions 
Rating:
3.0

Riley worked with me to save me $. Because 526.00 was way to much to pay for a 200 mile trip.

Stefanie H.  |  Overall Experience 
Rating:
5.0

Everyone was excellent

CHARLES H.  |  Overall Experience 
Rating:
5.0

No problems

Virginia B.  |  Overall Experience 
Rating:
2.0

Extremely rude and disrespectful staff

Joshua K.  |  Overall Experience 
Rating:
5.0

Life is Good

david b.  |  Overall Experience 
Rating:
5.0

I had a

James K.  |  Overall Experience 
Rating:
5.0

Thank you for the Professionals you have working for you.

Frank M.  |  First Impressions 
Rating:
3.0

The moved into my apartment loading up from my storage the same load took 2 guys less then 2 hrs a year ago. Yesterday it took 2 hrs just to load the truck not even offloaded. Ridiculous.

Renata K.  |  First Impressions 
Rating:
5.0

Great service, thanks!

Daniel P.  |  Overall Experience 
Rating:
5.0

NA

raymond C.  |  Overall Experience 
Rating:
4.0

It would be nice to get some money back for not using the storage unit for the remainder of the month I already paid for.

Christopher B.  |  Overall Experience 
Rating:
5.0

I’m a repeat customer and I came back to this facility because of the staff, security, and Team operation. Thank you for giving me “peace of mind”!

Dana L.  |  Overall Experience 
Rating:
4.0

Empty unit was clean. Move in 10/4/19.

Andy V.  |  First Impressions 
Rating:
5.0

Customer service was great. I appreciate the helpfulness.

Nicholle H.  |  First Impressions 
Rating:
5.0

Great customer service!!!

Kyle P.  |  First Impressions 
Rating:
2.0

everything was good until they charged me an extra days rates, I basically got to uhaul within an hour of expected time, then rented a storage place, believe I was taken advantage of, so petty

Paul J.  |  First Impressions 
Rating:
5.0

My belongings were safe & secure!

Alicia C.  |  Overall Experience 
Rating:
2.0

Only one person to handle the front office causing wait times to purchase boxes or ask questions take 35 to 45 minutes. The cameras are off-line off-line and the alarms are going off at all times

Rejeana G.  |  Overall Experience 
Rating:
3.0

Consider hiring staff that takes professionalism seriously.

Brianna N.  |  First Impressions 
Rating:
5.0

Dawn was Amazing along with a gentleman that helped with truck rental.Great customer service from both. Thank you

Karen W.  |  First Impressions 
Rating:
2.0

Was not happy with service. Employees not well trained. Moved my things to another storage facility.

Laura S.  |  Overall Experience 
Rating:
4.0

Help with details made sure I was able to get what I asked for today 👍

Arthur G.  |  First Impressions 
Rating:
5.0

Curt was amazing. He was very informative and knowledgeable. He suggested options and tweaked our purchase until it suited our budget and needs.. Very satisfied how easy he made things. Thank you!

Lauren P.  |  First Impressions 
Rating:
4.0

Good people

lee a.  |  Overall Experience 
Rating:
2.0

Paid my bill, 1 week later moved out. Thought I would get some money back for canceling early, but nope. Should of just held onto it till the end of month! Not totally satified!

jason g.  |  Overall Experience 
Rating:
5.0

Very helpful, answered all of my questions

Robert B.  |  First Impressions 
Rating:
5.0

Great Job

Vannessa B.  |  Overall Experience 
Rating:
5.0

Dawn was great helping our family with superior customer service ..she went above and beyond!!! I highly recommend this location for anything from storage to renting equipment. Very clean 😊

Diana D.  |  First Impressions 
Rating:
5.0

Everyone I dealt with was friendly and helpful and professional.

gayle b.  |  Overall Experience 
Rating:
3.0

thankyou!

TETSUO H.  |  First Impressions 
Rating:
5.0

The gental man was amazing.

Dawn M.  |  First Impressions 
Rating:
5.0

Staff did great but there should have been more working

Karyn S.  |  First Impressions 
Rating:
5.0

Great.

Lauren K H.  |  First Impressions 
Rating:
5.0

Very helpful thank you very much

Vince S.  |  First Impressions 
Rating:
5.0

Used your storage many times and all were very secure. I've never had a issue.

Beverly W.  |  Overall Experience 
Rating:
3.0

Most staff was friendly. BUT a couple seemed to be "stressed" by being short staffed and expressed this to several patrons including me.

BRIAN O.  |  Overall Experience 
Rating:
5.0

The staff at this location were fabulous. The whole experience was fast and easy. I have used uhaul many times in the past and will always be a customer without question because of the service!

JUSTIN F.  |  First Impressions 
Rating:
5.0

Excellent customer service. I rented a cargo van and a storage unit.

Diane B.  |  First Impressions 
Rating:
5.0

I had the best experience with U-Haul at 67th Ave & Bell Rd. Kayla was awesome! Best sales person I’ve had in years.

david b.  |  First Impressions 
Rating:
5.0

Moved into a rental unit with the managers assistance. She was very professional and helpful.

Jason H.  |  First Impressions 
Rating:
2.0

Overall everything was above average. The only thing I didn't like was the employee I had to deal with. Customer Service is NOT his priority. I wouldn't say he was rude, but very close to it.

Wesley H.  |  First Impressions 
Rating:
1.0

Adam is very unsure of everything and he's so slow processing the rental request. He gave me a truck with incorrect mileage and gas which also slowed down the process even further.

FRASER H.  |  First Impressions 
Rating:
5.0

Great customer service!! I enjoyed the experience

RICK A.  |  First Impressions 
Rating:
3.0

I had billing problems for the last 6 months .. I had to change my card on file due to fraud in my checking account. It took them 2 months to sort it out and then had to change my email address.

Laura R.  |  Overall Experience 
Rating:
5.0

No problems at all

anna d.  |  Overall Experience 
Rating:
5.0

Great experience with everything at this location

Gary H.  |  Overall Experience 
Rating:
5.0

The facility is very clean and well lighted. I feel safe there. Thanks.

Rie T.  |  Overall Experience 
Rating:
5.0

Great place to rent. Awesome hours. Easy access

Robert B.  |  Overall Experience 
Rating:
3.0

Long waits to be serviced.

Daniel P.  |  First Impressions 
Rating:
5.0

Thank you guys very much for your help and services and rates and everything you have provided me and my family we very much appreciate your all that was provided

joseph s.  |  First Impressions 
Rating:
5.0

Assistant manager Kayla helped me get a 5X5 storage. She listened to my needs, spoke to me in a very polite manner, and treated me as if I was a VIP. Kayla, Thank you so much! Your wonderful!

David B.  |  First Impressions 
Rating:
5.0

You guys are great! A+++

Desiree H.  |  Overall Experience 
Rating:
5.0

James Todd was outstanding. When he pre-inspected my storage unit, and found it full of rocks, he immediately cleaned it, offering apologies for the delay. At end of rental, he was professional too.

John L.  |  Overall Experience 
Rating:
5.0

Everything went well during my time using the storage. People were friendly and helpful

kevin w.  |  Overall Experience 
Rating:
5.0

Great place

Kelsey P.  |  Overall Experience 
Rating:
5.0

all employees were extremely courteous and helpful. They made it an easy process. Thanks for all the help.

Mary JO T.  |  Overall Experience 
Rating:
5.0

My husband and I were very pleased with the service and accommodations provided by the staff at the U-Haul Facility located at 67th and Bell.

PAULETTE P.  |  Overall Experience 
Rating:
1.0

The manager when I checked assigned a unit to me that was in use. He moved me to another unit but neglected to change my unit in the computer and as a result my things were auctioned I lost everything

Stephanie S.  |  Overall Experience 
Rating:
4.0

Long wait to be helped, cashier rang up incorrect unit and needed to recharge. Person who helped was very nice, helpful although wdn't have made a mistake if wasn't helping multiple people and trainin

karina m.  |  First Impressions 
Rating:
5.0

Was extremely pleased

michelle m.  |  Overall Experience 
Rating:
5.0

great

doru b.  |  Overall Experience 
Rating:
5.0

Great experience. If we ever need storage again, this is where we will come.

Patrick L.  |  Overall Experience 
Rating:
5.0

I've never had a bad experience here at this location! The employees we're always helpful and courteous! The staff was not just courteous to me but equally to all the customers!

TASHA W.  |  Overall Experience 
Rating:
5.0

We had unlimited access to the facility which was great. Highly recommend

janet k.  |  Overall Experience 
Rating:
5.0

The guys at check in are wonderful to work with. Really helped when I had no clue what I was doing or what to expect!

DAN J.  |  Reservation 
Rating:
5.0

None

Patrick P.  |  Overall Experience 
Rating:
5.0

Great facility great bunch of people

THOMAS W.  |  Overall Experience 
Rating:
5.0

good customer service Patrick was great

doru b.  |  Reservation 
Rating:
5.0

Excellent

Ken L.  |  Overall Experience 
Rating:
4.0

The cost was very high, location good, employees great

Robert B.  |  Overall Experience 
Rating:
5.0

Excellent customer service

Emil M.  |  Overall Experience 
Rating:
5.0

Woman at the front desk EXCEPTIONALLY helpful. Great facility !

kathleen m.  |  Overall Experience 
Rating:
4.0

My last truck run old was the horrible experience but the facility itself was okay. I can't complain about the facility. My last truck rental from there was horrible , bad truck, good storage though .

JOSHUA N.  |  Overall Experience 
Rating:
5.0

Everyone I spoke to was very professional and treated me with respect. I was most impressed with the knowledge and ability to make suggestions that most benefited me. I will recommend U-Haul to all.

Glendon B.  |  Reservation 
Rating:
5.0

Very good location. Nice ladies who maintain the storage areas.

raquel s.  |  Overall Experience 
Rating:
5.0

Great

Ken L.  |  Overall Experience 
Rating:
5.0

We rented a storage unit for over 3 years at this facility. Management and employees were always very helpful and kind.

VICKI A.  |  Overall Experience 
Rating:
5.0

Great facility

Julius J.  |  Overall Experience 
Rating:
3.0

Facility was nice but staff was not very friendly or helpful.

Angela C.  |  Overall Experience 
Rating:
5.0

The entire staff was always friendly and helpful. We had U-Box containers loaded on site the day we moved-out of our unit. Maxim was exceptionally helpful with the process.

BEVERLY H.  |  Overall Experience 
Rating:
5.0

NA

Martin Y.  |  Reservation 
Rating:
5.0

I was most impressed with the customer service rep I worked with. Pleasant and very knowledgeable. Explained my options and and answered all of my questions.

Jean Ann U.  |  Reservation 
No reviews have been submitted for this location.

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