Customer Reviews for U-Haul Moving & Storage at 67th & Bell

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Testimonials from recent customers of U-Haul Moving & Storage at 67th & Bell

Overall rating:

Reviews without text are currently hidden. Show them shown. Hide them

Mike O. | Overall Experience |
Rating:

Staff was courteous and polite and help me when I needed it

Sanjeev D. | Overall Experience |
Rating:

U-Haul needs to have a universal and transparent policy. So that customer like me do not get confused about renting a space short or long term.. i know that you are a business to make money.. But # 1 priority should be to keep customers happy.. Her e is my suggestion Train one or more people to open locks if someone looses the key to their key/KEYS In my case i had to pay $135.00 to get locksmith to cutoff the lock off my unit c312 at the bell and 67th ave..please look into this.

Jeffery D.
Rating:

The truck was not ready when it said ready for pick up. I tried To do mobile pick up and it would not let me confirm odometer, gas, or pictures. The truck was in terrible condition. I did not feel safe in the vehicle they provided.

STEPHEN W.
Rating:

Customer did not leave a comment.

David M.
Rating:

Customer did not leave a comment.

ROBERT E.
Rating:

Customer did not leave a comment.

Jesus S.
Rating:

Customer did not leave a comment.

Florin B.
Rating:

Customer did not leave a comment.

David L.
Rating:

Nothing needs to change

Paul W.
Rating:

You need an update to your computer system!! I ordered a 15' truck and the night before picking it up changed it to a 26', validated by corporate because they picked up because the location couldn't, because they couldn't answer the phone. went there the next morning and after waiting in line, no truck, not the one I ordered nor the one that it was change to. They sent me to 67th and bell for a 15' that I originally ordered because that's all there was. We back tracked and drove there, and they didn't have a 15' nor any other truck. they finally did find someone that had canceled, but the system didn't show it. So we finally got the 26 foot that was promised the night before through pure luck. Now this was a round trip truck not what I ordered, which I could have dropped of a block from the house. The next day I had to return the 26' truck back where I got it. I never got the $50 discount for the screw up, but the guy did only charge me for a 15', .40 a mile and nothing over 61 miles. Now when I dropped the truck off the attendant tried to charge me for a 26', why, because he didn't know the deal I made the day before. your system needs an over haul, because your losing customers!!

Sumr N. | Overall Experience |
Rating:

Customer did not leave a comment.

Scott H. | Overall Experience |
Rating:

Customer did not leave a comment.

Maynard A.
Rating:

very good service.

NANCY S.
Rating:

Customer did not leave a comment.

Joel S. | First Impressions |
Rating:

Customer did not leave a comment.

Joseph J.
Rating:

Customer did not leave a comment.

Paul H.
Rating:

Customer did not leave a comment.

LINNEA L.
Rating:

Customer did not leave a comment.

Caitlin T.
Rating:

CSR that helped me was rude in a passive aggressive way that I didn't appreciate. Also, the amount of time it took someone to come out and hook my trailer up was a little long in my opinion.

THOMAS E.
Rating:

Fast, easy and friendly.

Kim E.
Rating:

The best ever

PETER G.
Rating:

Customer did not leave a comment.

Patricia B.
Rating:

Very grateful to the staff and to the team for providing clean and safe environment during these uncertain times. Everyone was extremely nice!

Danett P. | First Impressions |
Rating:

Very friendly. Seemed concerned about the customers safety. Suggested alternative solutions and listened to the customer.

David E.
Rating:

Customer did not leave a comment.

Sandra M.
Rating:

Customer did not leave a comment.

John S.
Rating:

You guys rock! Had an issue, past tense, had, Mr John promptly took care of us, 5 stars!! John is a keeper!

John C.
Rating:

Customer did not leave a comment.

EFREN C.
Rating:

Employee who checked us in for pick up of truck provided incorrect or misguided information upon receipt of the rental agreement. My husband asked, "so tomorrow at 9:00" for return. He said, "yes, just bring it back by 4:00pm". We confirmed, "tomorrow at 4:00?" Again, he said, "yes, tomorrow by 4:00". This caused us to believe the vehicle was due Sunday by 4:00 pm, ultimately causing us to overextend our trip and thus accrue another day of charges.

Gary M.
Rating:

Customer did not leave a comment.

kellee H.
Rating:

When I went to return the truck Thomas was extremely rude.

Richard T.
Rating:

Will never use U-Haul again, people very rude, not only that, they didn't know what they were doing, you people need to hire professional people, so sorry, hope you clowns can get it together, anyway, Thank You.

TED H.
Rating:

Customer did not leave a comment.

Adrian R.
Rating:

Customer did not leave a comment.

JOHN O.
Rating:

truck has some major issues in front end drivetrian

Mark P.
Rating:

No improvement needed from my experience. The radio communications from the front desk to the service area was outstanding and pick-up and drop-off couldn't have been easier.

Julie O.
Rating:

Just wish I knew a few weeks ago the box couldn't be delivered to my complex (but yet have seen IPOD in my complex) the day before, had to rent a 10” truck in Glendale and drive to Surprise to get the things out of the box and find someone to help me last minute, but Josh as great on the phone.

Darla H.
Rating:

Customer did not leave a comment.

Jeremy C.
Rating:

Customer did not leave a comment.

Scott K.
Rating:

Manager John and his team were great! There are a lot of things to worry about while moving-Uhaul is NOT one of those things to worry about!

Anthony P.
Rating:

Customer did not leave a comment.

THOMAS M.
Rating:

Customer did not leave a comment.

Zachery B.
Rating:

n/a

Marion F.
Rating:

Customer did not leave a comment.

KENNETH W.
Rating:

Allow customers to have the equipment for as long as requested. I was denied over 24 hours cause it was a weekend. Someone else may need it. Why not give it to the for sure customer? Then after taking it back i needed it again. Was allowed to keep it over my time limited but was told it had to be back due to being reserved. When I took it back there was ample equipment there. I had the equipment for a total of three days. Had they just let me keep it i would of had it for 6. Not to mention. I picked it up. Bought items so my hands are full with boxes and tape etc. I was given the keys and told the truck matched the number on the key. I was at least pointed in the general direction.

Diana A.
Rating:

Customer did not leave a comment.

LUDIM N.
Rating:

The staff is great! Although the equipment is clean, it would be nice if the Uhaul WINDSHIELD's were clean. They are somewhat foggy and hazy and not clean enough to see clearly. It's a little distracting especially when driving into the direction of the sun.

Patrick H.
Rating:

Customer did not leave a comment.

carolyn F.
Rating:

Honor the reserved pick up location

Saker A.
Rating:

Very good customer service

Russell D.
Rating:

Had a problem at check in Check in person Misread fuel gage The manager corrected it no problem and very curious Good job

MICHAEL B.
Rating:

The shipment arrived fast and very thankful!!

Casey M.
Rating:

Customer did not leave a comment.

DARYL C.
Rating:

Employee "Thomas" verbally disparaged Veterans ( my license plate denotes me as a disabled Veteran), tried to sell an item which was not needed or necessary. When asked to validated his claim I had defective equipment, he could not physically show me. When I told him to remove the rental and put my equipment back together, he refuses to and threw my equipment into the trailer i was trying to rent. He interfered with a co worker that was doing a fantastic job. His demeanor brought out my worse demeanor. As a frequent renter at this location, I was and still am deeply upset how this employee interfered with the hook up to the rental, tried to upsell me on an unnecessary item, could not prove to me that I had a defective part, his negative comments about US Veterans and his unprofessional attitude. My equipment was deemed safe by your "trained expert" that started the hook up of the rental, eventually being completed and I pulled off the lot. A reply to this may determine if my complaint goes to the BBB, and all the Veteran associations I belong to.

FLAVIO B.
Rating:

Customer did not leave a comment.

vicki L.
Rating:

Customer did not leave a comment.

John J. | Overall Experience |
Rating:

Customer did not leave a comment.

KARL T.
Rating:

Staff was pretty unfriendly. Every time I tried to start the truck, it took 5 minutes trying to get the key to turn. It stuck every time and took a bunch of attempts before it started. Why would a truck with this issue be rented out?

Wendy H.
Rating:

GM John is awesome! Do helpful and went above and beyond to assist me with my rentals. The team was working as fast as they could, but still long wait time to get helped. I had time so it didn't bother me.

Shanon M. | First Impressions |
Rating:

John made our first experience with a storage facility excellent! He was very friendly and helpful with all our questions. Thank you so much!!

Peter G.
Rating:

Customer did not leave a comment.

Shanon M.
Rating:

Customer did not leave a comment.

Robert C.
Rating:

Quick, efficient drop off! On our way in minutes! Courteous, knowledgeable young man completed our process with great manners and an excellent personality!

Daniel C.
Rating:

Customer did not leave a comment.

Thomas R.
Rating:

Customer did not leave a comment.

CLAUDIA D.
Rating:

Customer did not leave a comment.

DANIEL L.
Rating:

Customer did not leave a comment.

Christopher A.
Rating:

They guys who checked me out where really helpful and made the checkout process easy. The one gentlemen told me he had been working like a 12 hour day?? Give that man a raise!! Still not recommending Uhaul to anyone after my order was messed up on behalf of UHauls fault. But the workers at this location are good.

Marion S.
Rating:

Customer service support was excellent

Stuart T.
Rating:

This office did a good job in helping us out when limited items where in stock.

WILLIAM B.
Rating:

By not having a available with customer 4 hours late, John Ludwick was amazing in how he handled me. Very thankful Bill byrdy.

Jacob R.
Rating:

Customer did not leave a comment.

Scott A.
Rating:

Customer did not leave a comment.

Christopher S.
Rating:

Customer did not leave a comment.

Daniel G.
Rating:

Customer did not leave a comment.

Jonathan M.
Rating:

General manager is rude, and pompous

DAVID S.
Rating:

Customer did not leave a comment.

JACQUELINE L.
Rating:

Customer did not leave a comment.

THERESA P.
Rating:

Get rid of your lazy employee's at this location

ROBERT M.
Rating:

Customer did not leave a comment.

Catherine W.
Rating:

Had no problems went to San Diego and back. And it was a great deal!

Tom E.
Rating:

Customer did not leave a comment.

Eyob K.
Rating:

Great service and clean and well maintained vehicle.

OLAYINKA T.
Rating:

The equipment was probably not wiped down because there was a strong presence of body odor in the vehicle. I figure that the turn around time for getting equipment ready might be short but I'll suggest that the company also adds a little touch of sanitizing the cabin of equipment borrowed - especially with the Covid pandemic going on - to give your customers peace of mind. Overall, no complaints about equipment or the staff - good people they are.

DANIEL S.
Rating:

Customer did not leave a comment.

Veronica L M.
Rating:

Customer did not leave a comment.

VANESSA D.
Rating:

The general manager was extremely rude, he should treat people with respect off the bat, my mom had just passed away and he did not make it any better. Caucasian man with a round stomach, I was surprised to read “general manager” on his badge he's really unprofessional.

Joe C.
Rating:

I've been a customer of this location for over 10 years. the turn over in management and help is seemingly a revolving door. my last visit was without a doubt the worst customer service I've ever recieved not only by u haul but in any business in any industry. the "store manager's" attitude towards customers lacked any level of professionalism and complete disregard for the image of his job title and representation of this brand. twice more it has cultivated among the other workers as the "return guy/ helper" was just as egregious if not more so. In the moment I couldn't help but laugh at the rediculous nature of these men, as if they had nothing to loose. as a business owner myself I couldn't help but wonder if the owner of this location has any idea of the level of discourse his paying customers are receiving. total cowardice from my experience.

BLANCA L.
Rating:

Customer did not leave a comment.

Timothy L.
Rating:

Customer did not leave a comment.

James W.
Rating:

Customer did not leave a comment.

BLAYNE A.
Rating:

Customer did not leave a comment.

CURTIS H.
Rating:

N/A

Michael R.
Rating:

Customer did not leave a comment.

SANDRA M.
Rating:

Customer did not leave a comment.

Louis R.
Rating:

No need to..

Edward F.
Rating:

Your Manager was more than helpful with our move. As with many move, there are unexpected issues. John was excellent in resolving our problem.. Thanks again Ed Faulkner

Jesica T.
Rating:

General Manager is unhelpful and rude about it. Totally unprofessional phone etiquette

DEBORAH H.
Rating:

Eric and staff were awesome!

Michael G.
Rating:

Customer did not leave a comment.

WILLIAM B.
Rating:

Make sure the brakes are working on your trailers please. Burned my brake pads today hauling a heavy load with no working brakes.

KATHY H.
Rating:

Customer did not leave a comment.

JOSHUA B.
Rating:

Everything was fine.

Kaylea M.
Rating:

The inside of the cab was filthy dirty. I would recommend having someone clean after every truck is checked back in.

Anthony D.
Rating:

Customer did not leave a comment.

Ahmad S.
Rating:

Very easy to check in and check out. Thank you 😊😊

PATRICK H.
Rating:

Customer did not leave a comment.

Ila E.
Rating:

Customer did not leave a comment.

Sumr N. | First Impressions |
Rating:

General Manager was very nice and helpful. Explained everything clearly with details.

Mike O. | First Impressions |
Rating:

Customer did not leave a comment.

DAVID C. | First Impressions |
Rating:

Customer did not leave a comment.

Sandra M. | First Impressions |
Rating:

All around great experience specially when it comes to moving.John the manager at 67th and Bell amazingly helpful person very understanding and kind.

Genia S. | Online Move In |
Rating:

The location is convenient to our house & has extended gate hours. The monthly fee is reasonable. U-Haul has always treated us good.

michael m. | Overall Experience |
Rating:

Customer did not leave a comment.

Daylor S. | Overall Experience |
Rating:

I have no idea what I encountered or what my end result chrge is. Ive always rented with uhaul and this is BY FAR, MY WORST EXPERIENCE. JOHN, supposedly the GM is unavailable for communication and states it is only up to 'storage' for my servies.. 0 stars for this unit in 2020. As I have ALWAYS resided at uhaul and this is the first time I have had a negative response. Please contact me. In best regards, Daylor Swearingen

Lisa D. | Online Move In |
Rating:

Customer did not leave a comment.

Scott H. | First Impressions |
Rating:

Customer did not leave a comment.

Lawrence H. | Overall Experience |
Rating:

Thank you, it worked out great.

James Z. | First Impressions |
Rating:

Thank you.

liza l. | Overall Experience |
Rating:

Customer did not leave a comment.

Debra S. | Online Move In |
Rating:

Customer did not leave a comment.

John C. | First Impressions |
Rating:

Customer did not leave a comment.

Elias R. | First Impressions |
Rating:

The GM John was excellent help. I had to deal with 3 different UHaul location to pick up the truck at one, pick up the car transport At another and now the storage units. I was very disappointed with the first 2 locations who were very unorganized and made it a hassle. Johns location was A night and day experience. Over all a great experience. If the access hours were through midnight it would be a 5 start place. AZ is HOT and loading or in loading late in the evening would be much better.

Kelly Z. | Overall Experience |
Rating:

I had a great experience. I also rented truck several times and that also went well. Thank you! Kelly Riordan Zale

Jarrett M. | First Impressions |
Rating:

Customer did not leave a comment.

Dennif A. | First Impressions |
Rating:

I had reserved the unit over the phone but the guy over the phone got my 1st name wrong and the guy at facility got wrong as well even after I spelled it “Dennis”. Not that hard. But on the contract as “Dennif”. He took 30 min to clean me in huge line behind me after he was done.

Sonya W. | Overall Experience |
Rating:

Customer did not leave a comment.

Christina T. | Overall Experience |
Rating:

Some of the staff on board need an updated customer service class. Otherwise good experience. Thanks!

Jean R. | Overall Experience |
Rating:

They say I moved and checked out - the guys didn’t thank me or wish me well. During the year I rented I did have good service. Dan was exceptional. Also I had a table and chairs that were up front for 15 minutes and I called someone at the front office to say I would be back for them and they disappeared. That was the only compliant. It’s very clean and I appreciated that.

Michelle C. | Overall Experience |
Rating:

Customer did not leave a comment.

Michael W. | First Impressions |
Rating:

The gentleman at the desk was fantastic. He explained everything in great detail. Thank you.

ALLEN S. | Overall Experience |
Rating:

We had our things in your location for about 6 years. I lost my husband Allen to cancer, almost 2 years ago. It's taken me this long to emotionally deal with it. I am alone and 60 and when I got 1 of our 2 units empty they still made me pay for both units due to it be combined, which I knew nothing about. It took a horrible hardship on me, had to use my electricity bill money. Times are unbearably difficult. But other then the financial ending of our relationship with uhaul, I still give them a 5 star rating, it's not their fault I'm a broke widow with no help.

HANNAH K. | Overall Experience |
Rating:

Was told by Gm when purchasing my two units that when I closed the units out i would receive a prorated amount back if I didn't stay the full month i already paid for, but when I moved out of unit I was told that wasn't true. If I'd known that I would have moved out sooner.

NOEL J. | First Impressions |
Rating:

pretty much what I expected, the trucks were clean and mechanicaly sound. The lockers were clean and the security system worked well.

Cindy W. | First Impressions |
Rating:

Thank you

Frank M. | Overall Experience |
Rating:

Would you your services again if needed. Great experience.

CONSUELO S. | Overall Experience |
Rating:

Had storage service with uhaul for 2yrs and never had an issue. I felt my property was safe and the personel were always polite..I would recommend uhaul to friends and family ! Very satisfied customer !!

lula c. | First Impressions |
Rating:

Never used the facility

lula c. | Overall Experience |
Rating:

Did not utilize the facility!...

Ralph S. | First Impressions |
Rating:

Thank you for your prompt & courteous service.

Freda W. | Overall Experience |
Rating:

Very clean storage. Staff is very helpful and knowledgeable. It was a great experience. I would definitely use them again and highly recommend them.

Regginal m. | First Impressions |
Rating:

It was a great experience

Michael M. | First Impressions |
Rating:

The reason for below average rating is that no one at the facility showed us how to access facility after hours. No one let us know that there are two entrances. Main one in the front of building and the after hours access in back of the building. Showed up to move daughter's college dorm items at 8:00pm and could not access building. Had to call u-haul customer service who had to track down after hours manager who then explained how to access building afterhours. After wasting over an hour, we then had to actually run to load everything into unit before 10pm after access hours stopped. Spoke to another custmer there at the same time and they explained same thing happened to them as well. Except for this issue, I would have provided a 5 star rating. However this is a huge thing for the staff not to inform customers.

Jon U. | Overall Experience |
Rating:

The staff was quick and professional in helping me register and select a space. The space was very clean and U-Haul had all of the locking accessories for me to select from. They made the entire process very easy.

Sherri G. | Overall Experience |
Rating:

The employees at U-Haul storage are very courteous. They go above and beyond their regular duties. I've had two storages. Also ive rented two trucks and a trailer. Every time it was easy and fast. On a scale from 1 to 10. 1 being the best they are #1 in my book. Thank you U-Haul. Sincerly your friend Sherri Garner

Jon U. | First Impressions |
Rating:

Getting the storage unit set up and all billing/payment details completed was very quick.

bob f. | Overall Experience |
Rating:

Customer did not leave a comment.

Amy C. | Overall Experience |
Rating:

Customer did not leave a comment.

Jay El J. | Overall Experience |
Rating:

Customer did not leave a comment.

Franklin M. | First Impressions |
Rating:

I couldn't have asked for better service!

wade w. | Overall Experience |
Rating:

Customer did not leave a comment.

donna g. | Overall Experience |
Rating:

Full of trashy people and homeless people at this location. Not a safe place to be. Especially after hours

Frank C. | First Impressions |
Rating:

Reserved van because that was all that was available at that time but staff able to find a 15 footer when I came in. Offered a free month on storage. I will use again.

Anna K. | Overall Experience |
Rating:

Thank you

phyllis h. | Overall Experience |
Rating:

Thanks!!

Anna K. | First Impressions |
Rating:

The assistant manager was amazing. She needs to be manager of the property. She has excellent customer service and knows how to do things right.

Stefanie H. | Overall Experience |
Rating:

Riley worked with me to save me $. Because 526.00 was way to much to pay for a 200 mile trip.

CHARLES H. | Overall Experience |
Rating:

Everyone was excellent

Virginia B. | Overall Experience |
Rating:

No problems

Joshua K. | Overall Experience |
Rating:

Extremely rude and disrespectful staff

david b. | Overall Experience |
Rating:

Life is Good

James K. | Overall Experience |
Rating:

I had a

Frank M. | First Impressions |
Rating:

Thank you for the Professionals you have working for you.

Renata K. | First Impressions |
Rating:

The moved into my apartment loading up from my storage the same load took 2 guys less then 2 hrs a year ago. Yesterday it took 2 hrs just to load the truck not even offloaded. Ridiculous.

Daniel P. | Overall Experience |
Rating:

Great service, thanks!

raymond C. | Overall Experience |
Rating:

NA

Christopher B. | Overall Experience |
Rating:

It would be nice to get some money back for not using the storage unit for the remainder of the month I already paid for.

Dana L. | Overall Experience |
Rating:

I’m a repeat customer and I came back to this facility because of the staff, security, and Team operation. Thank you for giving me “peace of mind”!

Andy V. | First Impressions |
Rating:

Empty unit was clean. Move in 10/4/19.

Nicholle H. | First Impressions |
Rating:

Customer service was great. I appreciate the helpfulness.

Kyle P. | First Impressions |
Rating:

Great customer service!!!

Paul J. | First Impressions |
Rating:

everything was good until they charged me an extra days rates, I basically got to uhaul within an hour of expected time, then rented a storage place, believe I was taken advantage of, so petty

Alicia C. | Overall Experience |
Rating:

My belongings were safe & secure!

Rejeana G. | Overall Experience |
Rating:

Only one person to handle the front office causing wait times to purchase boxes or ask questions take 35 to 45 minutes. The cameras are off-line off-line and the alarms are going off at all times

Brianna N. | First Impressions |
Rating:

Consider hiring staff that takes professionalism seriously.

Karen W. | First Impressions |
Rating:

Dawn was Amazing along with a gentleman that helped with truck rental.Great customer service from both. Thank you

Laura S. | Overall Experience |
Rating:

Was not happy with service. Employees not well trained. Moved my things to another storage facility.

Arthur G. | First Impressions |
Rating:

Help with details made sure I was able to get what I asked for today 👍

Lauren P. | First Impressions |
Rating:

Curt was amazing. He was very informative and knowledgeable. He suggested options and tweaked our purchase until it suited our budget and needs.. Very satisfied how easy he made things. Thank you!

lee a. | Overall Experience |
Rating:

Good people

jason g. | Overall Experience |
Rating:

Paid my bill, 1 week later moved out. Thought I would get some money back for canceling early, but nope. Should of just held onto it till the end of month! Not totally satified!

Robert B. | First Impressions |
Rating:

Very helpful, answered all of my questions

Vannessa B. | Overall Experience |
Rating:

Great Job

Diana D. | First Impressions |
Rating:

Dawn was great helping our family with superior customer service ..she went above and beyond!!! I highly recommend this location for anything from storage to renting equipment. Very clean 😊

gayle b. | Overall Experience |
Rating:

Everyone I dealt with was friendly and helpful and professional.

TETSUO H. | First Impressions |
Rating:

thankyou!

Dawn M. | First Impressions |
Rating:

The gental man was amazing.

Karyn S. | First Impressions |
Rating:

Staff did great but there should have been more working

Lauren K H. | First Impressions |
Rating:

Great.

Vince S. | First Impressions |
Rating:

Very helpful thank you very much

Beverly W. | Overall Experience |
Rating:

Used your storage many times and all were very secure. I've never had a issue.

BRIAN O. | Overall Experience |
Rating:

Most staff was friendly. BUT a couple seemed to be "stressed" by being short staffed and expressed this to several patrons including me.

JUSTIN F. | First Impressions |
Rating:

The staff at this location were fabulous. The whole experience was fast and easy. I have used uhaul many times in the past and will always be a customer without question because of the service!

Diane B. | First Impressions |
Rating:

Excellent customer service. I rented a cargo van and a storage unit.

david b. | First Impressions |
Rating:

I had the best experience with U-Haul at 67th Ave & Bell Rd. Kayla was awesome! Best sales person I’ve had in years.

Jason H. | First Impressions |
Rating:

Moved into a rental unit with the managers assistance. She was very professional and helpful.

Wesley H. | First Impressions |
Rating:

Overall everything was above average. The only thing I didn't like was the employee I had to deal with. Customer Service is NOT his priority. I wouldn't say he was rude, but very close to it.

FRASER H. | First Impressions |
Rating:

Adam is very unsure of everything and he's so slow processing the rental request. He gave me a truck with incorrect mileage and gas which also slowed down the process even further.

RICK A. | First Impressions |
Rating:

Great customer service!! I enjoyed the experience

Laura R. | Overall Experience |
Rating:

I had billing problems for the last 6 months .. I had to change my card on file due to fraud in my checking account. It took them 2 months to sort it out and then had to change my email address.

anna d. | Overall Experience |
Rating:

No problems at all

Gary H. | Overall Experience |
Rating:

Great experience with everything at this location

Rie T. | Overall Experience |
Rating:

The facility is very clean and well lighted. I feel safe there. Thanks.

Robert B. | Overall Experience |
Rating:

Great place to rent. Awesome hours. Easy access

Daniel P. | First Impressions |
Rating:

Long waits to be serviced.

joseph s. | First Impressions |
Rating:

Thank you guys very much for your help and services and rates and everything you have provided me and my family we very much appreciate your all that was provided

David B. | First Impressions |
Rating:

Assistant manager Kayla helped me get a 5X5 storage. She listened to my needs, spoke to me in a very polite manner, and treated me as if I was a VIP. Kayla, Thank you so much! Your wonderful!

Desiree H. | Overall Experience |
Rating:

You guys are great! A+++

John L. | Overall Experience |
Rating:

James Todd was outstanding. When he pre-inspected my storage unit, and found it full of rocks, he immediately cleaned it, offering apologies for the delay. At end of rental, he was professional too.

kevin w. | Overall Experience |
Rating:

Everything went well during my time using the storage. People were friendly and helpful

Kelsey P. | Overall Experience |
Rating:

Great place

Mary JO T. | Overall Experience |
Rating:

all employees were extremely courteous and helpful. They made it an easy process. Thanks for all the help.

PAULETTE P. | Overall Experience |
Rating:

My husband and I were very pleased with the service and accommodations provided by the staff at the U-Haul Facility located at 67th and Bell.

Stephanie S. | Overall Experience |
Rating:

The manager when I checked assigned a unit to me that was in use. He moved me to another unit but neglected to change my unit in the computer and as a result my things were auctioned I lost everything

karina m. | First Impressions |
Rating:

Long wait to be helped, cashier rang up incorrect unit and needed to recharge. Person who helped was very nice, helpful although wdn't have made a mistake if wasn't helping multiple people and trainin

michelle m. | Overall Experience |
Rating:

Was extremely pleased

doru b. | Overall Experience |
Rating:

great

Patrick L. | Overall Experience |
Rating:

Great experience. If we ever need storage again, this is where we will come.

TASHA W. | Overall Experience |
Rating:

I've never had a bad experience here at this location! The employees we're always helpful and courteous! The staff was not just courteous to me but equally to all the customers!

janet k. | Overall Experience |
Rating:

We had unlimited access to the facility which was great. Highly recommend

DAN J. | Reservation |
Rating:

The guys at check in are wonderful to work with. Really helped when I had no clue what I was doing or what to expect!

Patrick P. | Overall Experience |
Rating:

None

THOMAS W. | Overall Experience |
Rating:

Great facility great bunch of people

doru b. | Reservation |
Rating:

good customer service Patrick was great

Ken L. | Overall Experience |
Rating:

Excellent

Robert B. | Overall Experience |
Rating:

The cost was very high, location good, employees great

Emil M. | Overall Experience |
Rating:

Excellent customer service

kathleen m. | Overall Experience |
Rating:

Woman at the front desk EXCEPTIONALLY helpful. Great facility !

JOSHUA N. | Overall Experience |
Rating:

My last truck run old was the horrible experience but the facility itself was okay. I can't complain about the facility. My last truck rental from there was horrible , bad truck, good storage though .

Glendon B. | Reservation |
Rating:

Everyone I spoke to was very professional and treated me with respect. I was most impressed with the knowledge and ability to make suggestions that most benefited me. I will recommend U-Haul to all.

raquel s. | Overall Experience |
Rating:

Very good location. Nice ladies who maintain the storage areas.

Ken L. | Overall Experience |
Rating:

Great

VICKI A. | Overall Experience |
Rating:

We rented a storage unit for over 3 years at this facility. Management and employees were always very helpful and kind.

Julius J. | Overall Experience |
Rating:

Great facility

Angela C. | Overall Experience |
Rating:

Facility was nice but staff was not very friendly or helpful.

BEVERLY H. | Overall Experience |
Rating:

The entire staff was always friendly and helpful. We had U-Box containers loaded on site the day we moved-out of our unit. Maxim was exceptionally helpful with the process.

Martin Y. | Reservation |
Rating:

NA

Joyce C. | Overall Experience |
Rating:

My hats off the GM and his fantastic team! Each and every one of them has gone above and beyond for me. They are incredible !

Jean Ann U. | Reservation |
Rating:

I was most impressed with the customer service rep I worked with. Pleasant and very knowledgeable. Explained my options and and answered all of my questions.

ANN D. | Overall Experience |
Rating:

Staff was great! Very friendly, helpful & knowledged. A+ facility!

LEEANN P. | Overall Experience |
Rating:

I’ve gotten multiple truck rentals and storage units at this location and have not had one bad experience. Staff was always friendly and helpful and very kind.

carmalita c. | Overall Experience |
Rating:

Worst place ever. Don't bother to make a reservation because when you show up to sign and pay oh wait we don't have anymore.

LINDA S. | Overall Experience |
Rating:

Very happy with my service and rental. Appreciated the fact that the owner, Michael Nun, was there and accessible most of the time. His staff was great, too. Besides the storage units and spaces rente

Aditi B. | Overall Experience |
Rating:

My UBox was originally booked incorrectly by Uhaul over the phone, and the Bell address location helped me locate the box and retrieve my items. Very helpful.

Juli L. | Overall Experience |
Rating:

Dustin was real helpful and knowledgeable. The front desk staff were very professional, courteous and answered all my questions.

Steve S. | Overall Experience |
Rating:

Fantastic place and people. Made our move easy

mark h. | Overall Experience |
Rating:

Simply outstanding customer delight by all staff. Knowledgable, friendly, helpful, and lightening fast. Great experience!

angelina c. | Overall Experience |
Rating:

Every single staff member was incredibly helpful, friendly, customer-centered, and overall nice to work with. I’d love to find a reason to go to uhaul again, just to see the crew 🖤

Richard M. | Overall Experience |
Rating:

Michael, Kayla and all the staff were very helpful, rented 5 trucks and they made everything stress free,. thanks...

No reviews have been submitted for this location.

Back
To Top