Customer Reviews for U-Haul Moving & Storage at 67th & Bell

6505 reviews

6544 W Bell Rd   Glendale, AZ 85308

(623) 486-7359

Location Hours

  • Mon-Thur: 7 am - 7 pm
  • Fri: 7 am - 8 pm
  • Sat: 7 am - 7 pm
  • Sun: 9 am - 5 pm

Services at this Location:

Contact Us

(623) 486-7359

6544 W Bell Rd
Glendale, AZ 85308

Services at this Location:

Location Hours

  • Mon-Thur: 7 am - 7 pm
  • Fri: 7 am - 8 pm
  • Sat: 7 am - 7 pm
  • Sun: 9 am - 5 pm
  • Free towing inspection
  • Propane pay at pump
  • 24 hour customer return
  • Boat storage
  • RV storage
  • Vehicle storage
Adaptive reuse location

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
4.0

Customer did not leave a comment.

RHONDA A. 
Rating:
5.0

Great crew. pleasant and professional. Easy in. Quick return and on my way.

Mark R. 
Rating:
5.0

John and staff very helpful and friendly, would definitely recommend them to anyone looking for such.

Tracy Michelle P.  |  Overall Experience 
Rating:
5.0

Rented a truck today and had no problem until returning truck. I put $10.00 in gas (3.12 a gallon) = 3.20 gallons.. The mileage upon returning the truck said I went 14 miles. The employee stated I would be charged an additional $12.15 (4.50 a gallon) for the gas I didn't replace. Even if the truck got 5 miles to the gallon, only driving say 15 miles would equal 3 gallons used. I replaced 3.20 gallons and yet I was charged an additional $12.15 for 2.7 more gallons. So in all I replaced 5.9 gallons to drive exactly 14 miles. That makes NO sense at all.

LORI S. 
Rating:
5.0

Customer did not leave a comment.

Gary V. 
Rating:
4.0

Customer did not leave a comment.

Steve P. 
Rating:
4.0

Been renting the same size 6x12 covered trailer twice per year for 10 years - 2 day one-way rental. Never paid over $95 including the optional insurance and tax etc. This time the total price was over $200. As a result, I will likely stop renting the trailer in the future.

Joe J. 
Rating:
5.0

Customer did not leave a comment.

Christine A. 
Rating:
5.0

Good example how take care of business!

OLEG Z. 
Rating:
5.0

Very friendly and helpful especially when I had to extend my rental

Jacqueline B. 
Rating:
4.0

Customer did not leave a comment.

Sean M. 
Rating:
5.0

Customer did not leave a comment.

William F. 
Rating:
4.0

N/A

HERBERT R. 
Rating:
5.0

Customer did not leave a comment.

MAAN P. 
Rating:
3.0

The equipment was excellent . The Personnel at this location we're average and seemed unmotivated and just going through the motions. Nobody really seem too happy that we were there doing business with uhaul. We were told their system would not allow us to book a rental for the full time peroid we needed the equipment. We had to do request an extension which was granted and then a second extension which was denied. This caused major problems to the project that required this piece of equipment and further tainted our rental experience with U-Haul. The store could not produce a paper receipt for Return of the equipment and we had to rely on an email, so until we received an email we had no proof we would return the equipment in good condition and on time. That is a bad position to leave a customer in. The equipment was great the experience was mediocre at best.

GARY H. 
Rating:
5.0

Customer did not leave a comment.

Michael S. 
Rating:
4.0

I would recommend that the vehicle not be sitting around the building. It was in a location nowhere near where the app showed me it would be. Other than that the process was very good and the assistance my personnel was excellent.

James K. 
Rating:
5.0

Customer did not leave a comment.

Peggy E. 
Rating:
5.0

My experience was perfect. Reservation, pick up, drop off, cost, and nice man behind the counter (Eric)!

Wayne R. 
Rating:
5.0

Customer did not leave a comment.

Cleo M. 
Rating:
5.0

I’m sorry I don’t remember the guys names but they did an excellent job. Place was clean and all my stuff is safely moved and in great shape. Thanks again.

Paul C.  |  Overall Experience 
Rating:
1.0

I was pulling a trailer to our cabin 200 miles from home on a round trip. My grandson who'd just flew in from Chicago & who I'd not seen in 18 months due to COVID & my wife were driving separately. I purposely stopped at this U-haul dealer 2 days early to confirm as to when I needed to return the trailer - & he told me 4 days later. My wife was there as well. Then, 2 days later, when I came to pick up the trailer, a different person told me that I had to have it back in 48 hours. I argued - but to no avail. He said he would try to get it lengthened and would call me, but he never called. So I lost 2 precious days with my grandson while the others are up at our cabin in Pinetop. To make matters worse, 30 minutes before I arrived home, I got a text from someone at the U-Haul site where I rented that was totally screwy - I never did understand it. He called me 'Highwood bird' rather than my actual name and told me I had another trailer ready to pick up. How idiotic. I was furious over the error-prone system at U-Haul. It makes me never want to rent from them again! My wife and grandson are still in Pinetop and are cutting their trip short to be home with me. Meanwhile I sit at home until they arrive. These screwups were on U-Haul's part, not on mine. For losing 2 vacation days and time with my grandson - they took $25 off my bill. Big deal!

Howard B. 
Rating:
5.0

Helpful, knowledgeable, and friendly staff. Made the entire experience a breeze. Will use this location again if I need uhaul services.

Michael T. 
Rating:
1.0

Give them the equipment that they ordered. Go get the Auto Transport from the other U-Haul supplier where it's available, Don't have your costumers drive out of there way to have to go and get it them selves.

James K. 
Rating:
3.0

Customer did not leave a comment.

Rick G. 
Rating:
5.0

Customer did not leave a comment.

MARC D. 
Rating:
5.0

Erick was very helpful when I rented a truck. Very kind and professional.

JODI P. 
Rating:
4.0

Customer did not leave a comment.

Ronald C. 
Rating:
3.0

Customer did not leave a comment.

Jermaine T.  |  Overall Experience 
Rating:
3.0

Customer did not leave a comment.

MICHAEL D. 
Rating:
3.0

This location called and asked for our trailer back a day early. They had another customer who needed it sooner then our drop off date. We agreed to bring it in early. When we asked for a discount because we didn't get our full 3 days and brought it back at uhauls request we were denied. That's not great customer service.

Brian I. 
Rating:
3.0

This was a lousy experience. I reserved a 6x12' trailer at another location 10 days earlier and received an email verifying the rental at that location. When I arrived, the owner of this location at 87Ave and Bell Rd, in Peoria, AZ, told me I was at the wrong location and that a supervisor called several days prior saying that I had to pick up the trailer at 67Ave and Bell Rd. I asked why they didn't call me and she had no answer for that. She was not helpful. Just ‘matter of fact' that I had to do this. I had friends waiting for me to help me move and now they had to wait, too. Very inconvenient. No thought from employees at either store location about compensating me for the inconvenience.

MARTIN B. 
Rating:
3.0

I actually wanted a trailer to take some stuff to my home in Prescott Valley. I was told I COULD NOT take a trailer from Phoenix and leave it in Prescott Valley which was what my rental was for. I was made to take a very small open trailer instead of the enclosed one I had reserved and was made to bring it back to Phoenix! It ended up costing me DOUBLE for the trailer in rental fees plus gas in my truck to bring the trailer BACK to Phoenix. Very unprofessional of your rental company and I am VERY disappointed with U-Haul.

Thomas K. 
Rating:
5.0

Customer did not leave a comment.

Chandler K. 
Rating:
4.0

One of the workers at the desk has poor customer service skills; he was talking down to the gentleman ahead of us (probably because he was foreign born. He constantly told the other customer: “...listen to what I am saying...” . Frankly, I was ready to reach across the counter and grab this guy by the collar and tell him to treat the customer with some courtesy and respect. Somebody should go in as a customer and evaluate this worker ; he is middle aged and about 6 ft tall.

JOSEPH E. 
Rating:
5.0

Customer did not leave a comment.

Courtney F. 
Rating:
5.0

Fast service and it's really easy to rent a moving van. I recommend this location as they get you in and out really quickly.

Greg T. 
Rating:
5.0

Had the worst customer service experience ever, had a employee literally throw the keys to our rental on the counter, walked away from the counter, go outside and start throwing tools and punching walls, because, after the 4th time complaining and making negative comments about management at another location I made the comment that I didn't want to listen to it anymore and just wanted to pay for my rental and leave. Sorry but not kool! The gentleman needs serious training in customer service!!

ROBERT R. 
Rating:
5.0

Customer did not leave a comment.

James R.  |  First Impressions 
Rating:
2.0

Showed up at original location to pick up reserved truck (19th Ave. and Bell). We're told that it wasn't there yet. Waited 45 minutes, before hearing the same employee tell another person that if they wanted a truck, he could get them one at another location. Went to stand in line again, and after the other person declined the offer, the employee then made us the same offer. Would have been nice if he had made the offer before, but at least we were now getting a truck. When we arrived at the second location, an employee was having an intense conversation with a guest explaining why they no longer had a truck for them. Puzzled, we went to the counter and received our truck. However, we were told that the truck would have to be back an hour before our original time frame. Which would make for some quick moving, but again at least we had a truck. When I got into the cab of the truck it smelled sanitized, but the inside of the truck didn't appear clean. Started to drive away only to realize that the AC didn't work. Well, to be accurate air would only blow out of the defrost vents. It is Phoenix, and it was a toasty 97 degrees, but at least we had a truck. All-in-all, it served its purpose. It held the items needed, and got us from point A to B, and back. However, definitely wasn't the best experience.

JOHN L. 
Rating:
5.0

Customer did not leave a comment.

Richard B. 
Rating:
5.0

Superb!!

Richard A. 
Rating:
4.0

Not a thing. Thank you.

MICHAEL W. 
Rating:
4.0

Easy in and out.

Owen V. 
Rating:
5.0

Easy check in and went fast

Valerie R. 
Rating:
5.0

Customer did not leave a comment.

HENRIETTA D. 
Rating:
5.0

Customer did not leave a comment.

Jessie M. 
Rating:
5.0

Customer did not leave a comment.

FRANCISCO A. 
Rating:
5.0

No wait. Fast and easy drop off.

CHERYL B. 
Rating:
5.0

Customer did not leave a comment.

TERESE R. 
Rating:
2.0

Long line to pickup equipment. Only one CSR.

David T. 
Rating:
5.0

nothing

BARBARA D. 
Rating:
5.0

Customer did not leave a comment.

GREGORY N. 
Rating:
5.0

They did fine

Willard Deforest A. 
Rating:
5.0

try to,lower your mileage rates. $1.00 per mile seams unreasonable.

CHARLES C. 
Rating:
5.0

Customer did not leave a comment.

JAMES O. 
Rating:
5.0

I was able to leave the trailer on the property after hours, but I had to leave it in a different location from where I was told because all of the returned trucks were blocking the entrance. I was worried that someone could take the trailer or the appliance dolly inside it. It all worked out, but there was still a concern.

SEAN M. 
Rating:
1.0

The worst experience I have ever had

ALEXANDRIA S. 
Rating:
5.0

Customer did not leave a comment.

Milsov G. 
Rating:
4.0

I would give this location an excellent rating, however, I was scheduled to pick up my van at 530am via self-checkout. I got to the location at that time and clicked pick up my vehicle, then I got a message saying I had to wait until the store opened at 7am. I'm not sure if this location has self pickup and if not, I shouldn't have been able to schedule a 530am pickup. It put me behind schedule 2.5 hours; other than this snafu, all went well and I was pleased with the vehicle and the customer service at the location.

Sandra L. 
Rating:
5.0

Customer did not leave a comment.

Celina G. 
Rating:
1.0

The manager was extremely disrespectful with me he threatened to call the cops on me because I didn't have the car back the next day which I called to check in prior to which my credit card was already on file and I'm really unsatisfied with the service that was provided especially with the manager specifically and how he treated me and made me feel

Julie M. 
Rating:
4.0

Customer did not leave a comment.

Gil R. 
Rating:
5.0

I received good instruction and pick up was very smooth.

David G. 
Rating:
5.0

Customer did not leave a comment.

JERRY K.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

JOSHUA S. 
Rating:
3.0

Location, crew and equipment was good. UHaul website needs serious work. I went online to reserve a trailer for 5 days. After checking out I saw the confirmation was for only 4 days. When I picked it up and told the staff that the confirmation was incorrect they told me that meant the trailer was not available for 5 days and that the website automatically changes the reservation. You NEED to tell people if they can not get the time they need, this really messed up my plans. BE CAREFUL WHAN BOOKING!!!

Jerry L. 
Rating:
5.0

Nothing everything was fantastic good service equipment in good shape

George T. 
Rating:
5.0

Customer did not leave a comment.

David B. 
Rating:
5.0

Customer did not leave a comment.

REBECCA L. 
Rating:
3.0

UHaul was having computer issues when we picked up and dropped off the truck. This made the experience less than optimal during our all ready hectic moving time. Then we needed to come back in as you lost our payment information since the computer was down when we returned the truck.

James S. 
Rating:
5.0

Customer did not leave a comment.

PHILLIP G. 
Rating:
5.0

If equipment is returned before length of quote customers should be prorated and refunded. For example we were quoted for 7 days going from AZ to OH with a 6x12 trailer but did it in 4 days.

Jason S. 
Rating:
3.0

Customer did not leave a comment.

karen z.  |  Overall Experience 
Rating:
5.0

Outstanding service and we were checked out quickly. The team was obviously well educated in all things UHaul and were professional and friendly!

Maressa G. 
Rating:
5.0

windshield was dirty and the person renting me the truck just pointed and said the truck is over there and did not walk thru the scratches or dents with me. All other times I have rented they always walk me thru the rental and around the truck. Its not like they were busy. Just plain lazy.

ESTEBAN C. 
Rating:
5.0

Customer did not leave a comment.

Craig P. 
Rating:
5.0

when I first got there there was a big guy, not to welcoming. Said I could not park where I was and they were closed. It was not what he said, but how he said it. They young man that hooked me up and unhooked was great.

Chris P. 
Rating:
5.0

Customer did not leave a comment.

PAUL V. 
Rating:
5.0

Friendly staff and fair prices

barry c.  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

Lesley W. 
Rating:
5.0

No problems at all.

GUY H. 
Rating:
3.0

Customer did not leave a comment.

Karl A. 
Rating:
5.0

Customer did not leave a comment.

Don W. 
Rating:
2.0

I thought the manage was horrible to work with

Dan B. 
Rating:
5.0

Customer did not leave a comment.

ANTHONY N. 
Rating:
5.0

Customer did not leave a comment.

GUY F. 
Rating:
5.0

Can't complain when the van had less that 2000 miles on it

John S. 
Rating:
3.0

Customer did not leave a comment.

christina a.  |  Overall Experience 
Rating:
5.0

Everything went flawlessly. EVERYONE I had contact with both in-person and on the phone was extremely helpful and courteous. The only room for improvement I could suggest would be to cut down on your phone wait times. Thank You

John W. 
Rating:
5.0

More people inside to help customers and answer phones

Jamie Z. 
Rating:
5.0

This was a great experience. Very friendly staff!

Mollie P. 
Rating:
3.0

Idk if I would recommend or not. I can say my experience with Uhaul has been challenging. I was offered a discount on the miles due to change in pick up location. I was given a 5 mile credit. That covers the distance between the two locations for one trip, not the two I had to make. Also, I overfilled the gas tank. I didn't even get an acknowledgement. Very disappointed.

Kelly C. 
Rating:
5.0

Great experience.

KENTON T. 
Rating:
4.0

Customer did not leave a comment.

Barry U. 
Rating:
5.0

Got a unit on the second floor but wanted one on the first. Guy in the office said there wasn't any. Spoke with a lady in the unit area as I was looking for a cart. We talked about the units and told her I was disappointed I couldn't get a bottom one. Apparently she's the one who cleans them out and took me to one. Called the office and had my unit switch. She was awesome. Wish I had her name

bryan r.  |  First Impressions 
Rating:
4.0

The after hours return process was terrible! 1. The signs were good for equipment return, however when I pulled up to the stop sign and went on the website, it showed a map with a tent. I drove all around, even back to the loading doc area looking for a tent. I am a 61 year old female returning a truck, by myself, at 8pm at night. I did not realize the stop sign was under the tent, because it was dark, and I was looking for signs. Finally pulled back in under the tent by the stop sign. 2. You have to take 2 photos when returning the vehicle. The first one is of the front seat. There was no bench or place to put items I had with me while I took the photo. Luckily, I had some bubble wrap, which I layed on top of the garbage can to hold my personal items while I was taking the photo. 3. It said the 2nd photo was to be taken of the empty back of the truck. I was exhausted from moving all day and refused to open the back of the 15ft truck for picture. It said 2 photos were required, so I took the 2nd photo of the passenger side of the front seat. 4. The tent area is not very well lit.

CHERYL U. 
Rating:
4.0

Customer did not leave a comment.

BASILIO L. 
Rating:
5.0

Nothing

Anthon N. 
Rating:
3.0

Don't send faulty or unwanted trucks out for extended one way trips.

STEVEN L. 
Rating:
5.0

Customer did not leave a comment.

Basil Mark Saint J. 
Rating:
5.0

Great will run place

ALAN N. 
Rating:
5.0

Customer did not leave a comment.

GAYLEN B. 
Rating:
5.0

Nothing

DAVID H. 
Rating:
5.0

Customer did not leave a comment.

ROLLAND DALE M. 
Rating:
5.0

Customer did not leave a comment.

David H.  |  First Impressions 
Rating:
5.0

Great service! Prompt & helpful with our return.

Alburt D. 
Rating:
5.0

It was a very pleasant experience renting from U-Haul I would go back again

Daniel K. 
Rating:
5.0

Customer did not leave a comment.

Misty W.  |  Overall Experience 
Rating:
5.0

I always have a good experience with the team at this location. Very polite and quick service.

THOMAS A. 
Rating:
5.0

Everything great.

Heather G. 
Rating:
5.0

Customer did not leave a comment.

Michael D.  |  Online Move In 
Rating:
4.0

Customer did not leave a comment.

Anna A.  |  Online Move In 
Rating:
5.0

General Manager John Ludwick is laser-focused on customer satisfaction! He goes the extra mile to makes sure truck and storage unit orders are processed efficiently and does everything he can to make sure his customers aren't standing in long lines, and leave his store happy. I reserved a storage unit online that didnt quite work for me and John quickly arranged for the one I needed. Blessings John, and thank you again for all your help!

Wendy H.  |  Online Move In 
Rating:
5.0

.

Fran R.  |  First Impressions 
Rating:
5.0

Excellent

David C.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

spencer s.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Amanda C.  |  Online Move In 
Rating:
5.0

Customer did not leave a comment.

tom r.  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Cynthia J.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

James H.  |  First Impressions 
Rating:
5.0

The cleaning staff is super friendly and provides excellent and professional customer service! The only downfall to this facility is that there is no elevator to the second floor.

Judd W.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Deborah F.  |  First Impressions 
Rating:
5.0

Everyone in the store was very helpful and kind. Refreshing in this day and time.

Pamela T.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Joice F.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Larry B.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Sean A.  |  First Impressions 
Rating:
5.0

Overgrowth on the grounds

Charles W.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Cameron P.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

ANITA R.  |  Overall Experience 
Rating:
5.0

Austin had really great customer service.

LESLIE M.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

MICHAEL SCOTT P.  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

CARLTON W.  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

Louise B.  |  Overall Experience 
Rating:
5.0

Thank you!!

CHRISTINA M.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

daniel c.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Eric B.  |  First Impressions 
Rating:
5.0

Very helpful staff! Very understanding my storage and moving needs! Really appreciate all of their help!

Rusty G.  |  Overall Experience 
Rating:
5.0

The staff at 67th Ave and Bell have always been the best. Well run operation.

Tom B.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

stacey a.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Michael W.  |  Overall Experience 
Rating:
5.0

An elevator would be nice.

Judd W.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Clifford H.  |  Overall Experience 
Rating:
3.0

Staff was on point when we were during paper work . When I came back and was I asked to be showen how to use the card and where the unit was. They refused to help me.

Trevor C.  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

kimberly m.  |  Overall Experience 
Rating:
5.0

John, the manager help us out so much and I will forever be grateful! I love this U-haul store!

shanna t.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Mark D.  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

pam s.  |  Overall Experience 
Rating:
3.0

Customer did not leave a comment.

ahnjayla t.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Robin B.  |  Overall Experience 
Rating:
2.0

I have had the storage unit for about 3 years. I did not just move in. i have had automatic payments set up for several years. My last payment was not automatically taken out, so I received a late notice with a late payment fee added. I called and the late payment fee was taken off but this should not have happened at all. The tone of the person I was speaking with was that he had better things to do than talk to me. I am waiting for next month to see if the same thing is going to happen.

Terry b.  |  First Impressions 
Rating:
5.0

friendly manager who Explained everything!

Hanna C.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Russell K.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Joice F.  |  First Impressions 
Rating:
1.0

We have several uboxes stored there, each picked up at different times but when I picked up some I felt like I was a burden. Then my wife reserved a 10x10x8 storage unit several days in advance and yesterday when I arrived I came to find out there were none available of what was reserved. I had no choice but to take a bigger one. Nothing was done for the inconvenience of not having the size we purposely reserved and I had to pay for the upgrade I didn’t reserve or need. What was the point of a reservation? So, no I would not recommend this location.

Michael A.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

MICHAEL W.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Edward F.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

sandy h.  |  Overall Experience 
Rating:
5.0

Staff was courteous and polite and help me when I needed it

Mike O.  |  Overall Experience 
Rating:
1.0

U-Haul needs to have a universal and transparent policy. So that customer like me do not get confused about renting a space short or long term.. i know that you are a business to make money.. But # 1 priority should be to keep customers happy.. Her e is my suggestion Train one or more people to open locks if someone looses the key to their key/KEYS In my case i had to pay $135.00 to get locksmith to cutoff the lock off my unit c312 at the bell and 67th ave..please look into this.

Sanjeev D.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Sumr N.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Scott H.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Joel S.  |  First Impressions 
Rating:
5.0

Very friendly. Seemed concerned about the customers safety. Suggested alternative solutions and listened to the customer.

Danett P.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

John J.  |  Overall Experience 
Rating:
5.0

John made our first experience with a storage facility excellent! He was very friendly and helpful with all our questions. Thank you so much!!

Shanon M.  |  First Impressions 
Rating:
5.0

General Manager was very nice and helpful. Explained everything clearly with details.

Sumr N.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Mike O.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

DAVID C.  |  First Impressions 
Rating:
5.0

All around great experience specially when it comes to moving.John the manager at 67th and Bell amazingly helpful person very understanding and kind.

Sandra M.  |  First Impressions 
Rating:
5.0

The location is convenient to our house & has extended gate hours. The monthly fee is reasonable. U-Haul has always treated us good.

Genia S.  |  Online Move In 
Rating:
2.0

Customer did not leave a comment.

michael m.  |  Overall Experience 
Rating:
1.0

I have no idea what I encountered or what my end result chrge is. Ive always rented with uhaul and this is BY FAR, MY WORST EXPERIENCE. JOHN, supposedly the GM is unavailable for communication and states it is only up to 'storage' for my servies.. 0 stars for this unit in 2020. As I have ALWAYS resided at uhaul and this is the first time I have had a negative response. Please contact me. In best regards, Daylor Swearingen

Daylor S.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Lisa D.  |  Online Move In 
Rating:
5.0

Customer did not leave a comment.

Scott H.  |  First Impressions 
Rating:
5.0

Thank you, it worked out great.

Lawrence H.  |  Overall Experience 
Rating:
4.0

Thank you.

James Z.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

liza l.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Debra S.  |  Online Move In 
Rating:
5.0

Customer did not leave a comment.

John C.  |  First Impressions 
Rating:
4.0

The GM John was excellent help. I had to deal with 3 different UHaul location to pick up the truck at one, pick up the car transport At another and now the storage units. I was very disappointed with the first 2 locations who were very unorganized and made it a hassle. Johns location was A night and day experience. Over all a great experience. If the access hours were through midnight it would be a 5 start place. AZ is HOT and loading or in loading late in the evening would be much better.

Elias R.  |  First Impressions 
Rating:
5.0

I had a great experience. I also rented truck several times and that also went well. Thank you! Kelly Riordan Zale

Kelly Z.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Jarrett M.  |  First Impressions 
Rating:
3.0

I had reserved the unit over the phone but the guy over the phone got my 1st name wrong and the guy at facility got wrong as well even after I spelled it “Dennis”. Not that hard. But on the contract as “Dennif”. He took 30 min to clean me in huge line behind me after he was done.

Dennis A.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Sonya W.  |  Overall Experience 
Rating:
4.0

Some of the staff on board need an updated customer service class. Otherwise good experience. Thanks!

Christina T.  |  Overall Experience 
Rating:
4.0

They say I moved and checked out - the guys didn’t thank me or wish me well. During the year I rented I did have good service. Dan was exceptional. Also I had a table and chairs that were up front for 15 minutes and I called someone at the front office to say I would be back for them and they disappeared. That was the only compliant. It’s very clean and I appreciated that.

Jean R.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Michelle C.  |  Overall Experience 
Rating:
5.0

The gentleman at the desk was fantastic. He explained everything in great detail. Thank you.

Michael W.  |  First Impressions 
Rating:
4.0

We had our things in your location for about 6 years. I lost my husband Allen to cancer, almost 2 years ago. It's taken me this long to emotionally deal with it. I am alone and 60 and when I got 1 of our 2 units empty they still made me pay for both units due to it be combined, which I knew nothing about. It took a horrible hardship on me, had to use my electricity bill money. Times are unbearably difficult. But other then the financial ending of our relationship with uhaul, I still give them a 5 star rating, it's not their fault I'm a broke widow with no help.

ALLEN S.  |  Overall Experience 
Rating:
4.0

Was told by Gm when purchasing my two units that when I closed the units out i would receive a prorated amount back if I didn't stay the full month i already paid for, but when I moved out of unit I was told that wasn't true. If I'd known that I would have moved out sooner.

HANNAH K.  |  Overall Experience 
Rating:
4.0

pretty much what I expected, the trucks were clean and mechanicaly sound. The lockers were clean and the security system worked well.

NOEL J.  |  First Impressions 
Rating:
4.0

Thank you

Cindy W.  |  First Impressions 
Rating:
5.0

Would you your services again if needed. Great experience.

Frank M.  |  Overall Experience 
Rating:
5.0

Had storage service with uhaul for 2yrs and never had an issue. I felt my property was safe and the personel were always polite..I would recommend uhaul to friends and family ! Very satisfied customer !!

CONSUELO S.  |  Overall Experience 
Rating:
1.0

Never used the facility

lula c.  |  First Impressions 
Rating:
1.0

Did not utilize the facility!...

lula c.  |  Overall Experience 
Rating:
4.0

Thank you for your prompt & courteous service.

Ralph S.  |  First Impressions 
Rating:
5.0

Very clean storage. Staff is very helpful and knowledgeable. It was a great experience. I would definitely use them again and highly recommend them.

Freda W.  |  Overall Experience 
Rating:
5.0

It was a great experience

Regginal m.  |  First Impressions 
Rating:
1.0

The reason for below average rating is that no one at the facility showed us how to access facility after hours. No one let us know that there are two entrances. Main one in the front of building and the after hours access in back of the building. Showed up to move daughter's college dorm items at 8:00pm and could not access building. Had to call u-haul customer service who had to track down after hours manager who then explained how to access building afterhours. After wasting over an hour, we then had to actually run to load everything into unit before 10pm after access hours stopped. Spoke to another custmer there at the same time and they explained same thing happened to them as well. Except for this issue, I would have provided a 5 star rating. However this is a huge thing for the staff not to inform customers.

Michael M.  |  First Impressions 
Rating:
5.0

The staff was quick and professional in helping me register and select a space. The space was very clean and U-Haul had all of the locking accessories for me to select from. They made the entire process very easy.

Jon U.  |  Overall Experience 
Rating:
5.0

The employees at U-Haul storage are very courteous. They go above and beyond their regular duties. I've had two storages. Also ive rented two trucks and a trailer. Every time it was easy and fast. On a scale from 1 to 10. 1 being the best they are #1 in my book. Thank you U-Haul. Sincerly your friend Sherri Garner

Sherri G.  |  Overall Experience 
Rating:
5.0

Getting the storage unit set up and all billing/payment details completed was very quick.

Jon U.  |  First Impressions 
Rating:
2.0

Customer did not leave a comment.

bob f.  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Amy C.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Jay El J.  |  Overall Experience 
Rating:
5.0

I couldn't have asked for better service!

Franklin M.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

wade w.  |  Overall Experience 
Rating:
1.0

Full of trashy people and homeless people at this location. Not a safe place to be. Especially after hours

donna g.  |  Overall Experience 
Rating:
4.0

Reserved van because that was all that was available at that time but staff able to find a 15 footer when I came in. Offered a free month on storage. I will use again.

Frank C.  |  First Impressions 
Rating:
5.0

Thank you

Anna K.  |  Overall Experience 
Rating:
5.0

Thanks!!

phyllis h.  |  Overall Experience 
Rating:
5.0

The assistant manager was amazing. She needs to be manager of the property. She has excellent customer service and knows how to do things right.

Anna K.  |  First Impressions 
Rating:
3.0

Riley worked with me to save me $. Because 526.00 was way to much to pay for a 200 mile trip.

Stefanie H.  |  Overall Experience 
Rating:
5.0

Everyone was excellent

CHARLES H.  |  Overall Experience 
Rating:
5.0

No problems

Virginia B.  |  Overall Experience 
Rating:
2.0

Extremely rude and disrespectful staff

Joshua K.  |  Overall Experience 
Rating:
5.0

Life is Good

david b.  |  Overall Experience 
Rating:
5.0

I had a

James K.  |  Overall Experience 
Rating:
5.0

Thank you for the Professionals you have working for you.

Frank M.  |  First Impressions 
Rating:
3.0

The moved into my apartment loading up from my storage the same load took 2 guys less then 2 hrs a year ago. Yesterday it took 2 hrs just to load the truck not even offloaded. Ridiculous.

Renata K.  |  First Impressions 
Rating:
5.0

Great service, thanks!

Daniel P.  |  Overall Experience 
Rating:
5.0

NA

raymond C.  |  Overall Experience 
Rating:
4.0

It would be nice to get some money back for not using the storage unit for the remainder of the month I already paid for.

Christopher B.  |  Overall Experience 
Rating:
5.0

I’m a repeat customer and I came back to this facility because of the staff, security, and Team operation. Thank you for giving me “peace of mind”!

Dana L.  |  Overall Experience 
Rating:
4.0

Empty unit was clean. Move in 10/4/19.

Andy V.  |  First Impressions 
Rating:
5.0

Customer service was great. I appreciate the helpfulness.

Nicholle H.  |  First Impressions 
Rating:
5.0

Great customer service!!!

Kyle P.  |  First Impressions 
Rating:
2.0

everything was good until they charged me an extra days rates, I basically got to uhaul within an hour of expected time, then rented a storage place, believe I was taken advantage of, so petty

Paul J.  |  First Impressions 
Rating:
5.0

My belongings were safe & secure!

Alicia C.  |  Overall Experience 
Rating:
2.0

Only one person to handle the front office causing wait times to purchase boxes or ask questions take 35 to 45 minutes. The cameras are off-line off-line and the alarms are going off at all times

Rejeana G.  |  Overall Experience 
Rating:
3.0

Consider hiring staff that takes professionalism seriously.

Brianna N.  |  First Impressions 
Rating:
5.0

Dawn was Amazing along with a gentleman that helped with truck rental.Great customer service from both. Thank you

Karen W.  |  First Impressions 
Rating:
2.0

Was not happy with service. Employees not well trained. Moved my things to another storage facility.

Laura S.  |  Overall Experience 
Rating:
4.0

Help with details made sure I was able to get what I asked for today 👍

Arthur G.  |  First Impressions 
Rating:
5.0

Curt was amazing. He was very informative and knowledgeable. He suggested options and tweaked our purchase until it suited our budget and needs.. Very satisfied how easy he made things. Thank you!

Lauren P.  |  First Impressions 
Rating:
4.0

Good people

lee a.  |  Overall Experience 
Rating:
2.0

Paid my bill, 1 week later moved out. Thought I would get some money back for canceling early, but nope. Should of just held onto it till the end of month! Not totally satified!

jason g.  |  Overall Experience 
Rating:
5.0

Very helpful, answered all of my questions

Robert B.  |  First Impressions 
Rating:
5.0

Great Job

Vannessa B.  |  Overall Experience 
Rating:
5.0

Dawn was great helping our family with superior customer service ..she went above and beyond!!! I highly recommend this location for anything from storage to renting equipment. Very clean 😊

Diana D.  |  First Impressions 
Rating:
5.0

Everyone I dealt with was friendly and helpful and professional.

gayle b.  |  Overall Experience 
Rating:
3.0

thankyou!

TETSUO H.  |  First Impressions 
Rating:
5.0

The gental man was amazing.

Dawn M.  |  First Impressions 
Rating:
5.0

Staff did great but there should have been more working

Karyn S.  |  First Impressions 
Rating:
5.0

Great.

Lauren K H.  |  First Impressions 
Rating:
5.0

Very helpful thank you very much

Vince S.  |  First Impressions 
Rating:
5.0

Used your storage many times and all were very secure. I've never had a issue.

Beverly W.  |  Overall Experience 
Rating:
3.0

Most staff was friendly. BUT a couple seemed to be "stressed" by being short staffed and expressed this to several patrons including me.

BRIAN O.  |  Overall Experience 
Rating:
5.0

The staff at this location were fabulous. The whole experience was fast and easy. I have used uhaul many times in the past and will always be a customer without question because of the service!

JUSTIN F.  |  First Impressions 
Rating:
5.0

Excellent customer service. I rented a cargo van and a storage unit.

Diane B.  |  First Impressions 
Rating:
5.0

I had the best experience with U-Haul at 67th Ave & Bell Rd. Kayla was awesome! Best sales person I’ve had in years.

david b.  |  First Impressions 
Rating:
5.0

Moved into a rental unit with the managers assistance. She was very professional and helpful.

Jason H.  |  First Impressions 
Rating:
2.0

Overall everything was above average. The only thing I didn't like was the employee I had to deal with. Customer Service is NOT his priority. I wouldn't say he was rude, but very close to it.

Wesley H.  |  First Impressions 
Rating:
1.0

Adam is very unsure of everything and he's so slow processing the rental request. He gave me a truck with incorrect mileage and gas which also slowed down the process even further.

FRASER H.  |  First Impressions 
Rating:
5.0

Great customer service!! I enjoyed the experience

RICK A.  |  First Impressions 
Rating:
3.0

I had billing problems for the last 6 months .. I had to change my card on file due to fraud in my checking account. It took them 2 months to sort it out and then had to change my email address.

Laura R.  |  Overall Experience 
Rating:
5.0

No problems at all

anna d.  |  Overall Experience 
Rating:
5.0

Great experience with everything at this location

Gary H.  |  Overall Experience 
Rating:
5.0

The facility is very clean and well lighted. I feel safe there. Thanks.

Rie T.  |  Overall Experience 
Rating:
5.0

Great place to rent. Awesome hours. Easy access

Robert B.  |  Overall Experience 
Rating:
3.0

Long waits to be serviced.

Daniel P.  |  First Impressions 
Rating:
5.0

Thank you guys very much for your help and services and rates and everything you have provided me and my family we very much appreciate your all that was provided

joseph s.  |  First Impressions 
Rating:
5.0

Assistant manager Kayla helped me get a 5X5 storage. She listened to my needs, spoke to me in a very polite manner, and treated me as if I was a VIP. Kayla, Thank you so much! Your wonderful!

David B.  |  First Impressions 
Rating:
5.0

You guys are great! A+++

Desiree H.  |  Overall Experience 
Rating:
5.0

James Todd was outstanding. When he pre-inspected my storage unit, and found it full of rocks, he immediately cleaned it, offering apologies for the delay. At end of rental, he was professional too.

John L.  |  Overall Experience 
Rating:
5.0

Everything went well during my time using the storage. People were friendly and helpful

kevin w.  |  Overall Experience 
Rating:
5.0

Great place

Kelsey P.  |  Overall Experience 
Rating:
5.0

all employees were extremely courteous and helpful. They made it an easy process. Thanks for all the help.

Mary JO T.  |  Overall Experience 
Rating:
5.0

My husband and I were very pleased with the service and accommodations provided by the staff at the U-Haul Facility located at 67th and Bell.

PAULETTE P.  |  Overall Experience 
Rating:
1.0

The manager when I checked assigned a unit to me that was in use. He moved me to another unit but neglected to change my unit in the computer and as a result my things were auctioned I lost everything

Stephanie S.  |  Overall Experience 
Rating:
4.0

Long wait to be helped, cashier rang up incorrect unit and needed to recharge. Person who helped was very nice, helpful although wdn't have made a mistake if wasn't helping multiple people and trainin

karina m.  |  First Impressions 
Rating:
5.0

Was extremely pleased

michelle m.  |  Overall Experience 
Rating:
5.0

great

doru b.  |  Overall Experience 
Rating:
5.0

Great experience. If we ever need storage again, this is where we will come.

Patrick L.  |  Overall Experience 
Rating:
5.0

I've never had a bad experience here at this location! The employees we're always helpful and courteous! The staff was not just courteous to me but equally to all the customers!

TASHA W.  |  Overall Experience 
Rating:
5.0

We had unlimited access to the facility which was great. Highly recommend

janet k.  |  Overall Experience 
Rating:
5.0

The guys at check in are wonderful to work with. Really helped when I had no clue what I was doing or what to expect!

DAN J.  |  Reservation 
Rating:
5.0

None

Patrick P.  |  Overall Experience 
Rating:
5.0

Great facility great bunch of people

THOMAS W.  |  Overall Experience 
Rating:
5.0

good customer service Patrick was great

doru b.  |  Reservation 
Rating:
5.0

Excellent

Ken L.  |  Overall Experience 
Rating:
4.0

The cost was very high, location good, employees great

Robert B.  |  Overall Experience 
Rating:
5.0

Excellent customer service

Emil M.  |  Overall Experience 
Rating:
5.0

Woman at the front desk EXCEPTIONALLY helpful. Great facility !

kathleen m.  |  Overall Experience 
Rating:
4.0

My last truck run old was the horrible experience but the facility itself was okay. I can't complain about the facility. My last truck rental from there was horrible , bad truck, good storage though .

JOSHUA N.  |  Overall Experience 
Rating:
5.0

Everyone I spoke to was very professional and treated me with respect. I was most impressed with the knowledge and ability to make suggestions that most benefited me. I will recommend U-Haul to all.

Glendon B.  |  Reservation 
Rating:
5.0

Very good location. Nice ladies who maintain the storage areas.

raquel s.  |  Overall Experience 
Rating:
5.0

Great

Ken L.  |  Overall Experience 
Rating:
5.0

We rented a storage unit for over 3 years at this facility. Management and employees were always very helpful and kind.

VICKI A.  |  Overall Experience 
Rating:
5.0

Great facility

Julius J.  |  Overall Experience 
Rating:
3.0

Facility was nice but staff was not very friendly or helpful.

Angela C.  |  Overall Experience 
Rating:
5.0

The entire staff was always friendly and helpful. We had U-Box containers loaded on site the day we moved-out of our unit. Maxim was exceptionally helpful with the process.

BEVERLY H.  |  Overall Experience 
Rating:
5.0

NA

Martin Y.  |  Reservation 
Rating:
5.0

My hats off the GM and his fantastic team! Each and every one of them has gone above and beyond for me. They are incredible !

Joyce C.  |  Overall Experience 
Rating:
5.0

I was most impressed with the customer service rep I worked with. Pleasant and very knowledgeable. Explained my options and and answered all of my questions.

Jean Ann U.  |  Reservation 
Rating:
5.0

Staff was great! Very friendly, helpful & knowledged. A+ facility!

ANN D.  |  Overall Experience 
Rating:
5.0

I’ve gotten multiple truck rentals and storage units at this location and have not had one bad experience. Staff was always friendly and helpful and very kind.

LEEANN P.  |  Overall Experience 
Rating:
1.0

Worst place ever. Don't bother to make a reservation because when you show up to sign and pay oh wait we don't have anymore.

carmalita c.  |  Overall Experience 
Rating:
4.0

Very happy with my service and rental. Appreciated the fact that the owner, Michael Nun, was there and accessible most of the time. His staff was great, too. Besides the storage units and spaces rente

LINDA S.  |  Overall Experience 
Rating:
4.0

My UBox was originally booked incorrectly by Uhaul over the phone, and the Bell address location helped me locate the box and retrieve my items. Very helpful.

Aditi B.  |  Overall Experience 
Rating:
5.0

Dustin was real helpful and knowledgeable. The front desk staff were very professional, courteous and answered all my questions.

Juli L.  |  Overall Experience 
Rating:
5.0

Fantastic place and people. Made our move easy

Steve S.  |  Overall Experience 
Rating:
5.0

Simply outstanding customer delight by all staff. Knowledgable, friendly, helpful, and lightening fast. Great experience!

mark h.  |  Overall Experience 
Rating:
5.0

Every single staff member was incredibly helpful, friendly, customer-centered, and overall nice to work with. I’d love to find a reason to go to uhaul again, just to see the crew 🖤

angelina c.  |  Overall Experience 
Rating:
5.0

Michael, Kayla and all the staff were very helpful, rented 5 trucks and they made everything stress free,. thanks...

Richard M.  |  Overall Experience 
No reviews have been submitted for this location.

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