Customer Reviews for U-Haul Moving & Storage at 7 Mile & Van Dyke

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Testimonials from recent customers of U-Haul Moving & Storage at 7 Mile & Van Dyke

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BOB B. on

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I was very satisfied there's nothing I would do to change the service again I was very satisfied

Christal E. on

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My experience with this location has always been Curtious and friendly. I recommend this location 7mile Van Dyke five stars

LaMonica D. on

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Customer did not leave a comment.

Dalene H. on

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I was over charged a day for a 3day pickup truck rental

Lionel G. on

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As it may vary on a day 2 day basis, an improvement would b 2 b properly staffed as there may b a rush of customers s once or hardly any. But the staff on duty was very compliant, prompt & responsive with service! I'd give them a very good job, well done & very thorough with proper procedures and the installation of equipment that I was renting! A + for a job well done upon receiving & returning the equipment! Just another very satisfied customer!

sabrina l. on

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I had a problem with being over charged and called to resolve the issue! I spoke with Donald who left me on hold over 30 minutes until after closing hours and never return to the line! A 2 hour rental turned into almost an $100.00 cost for me. Everything was local and returned within timely manner! I would definitely recommend a different moving company.?? uhaul should stand behind their GREAT name. Bad experience! I have documents to return truck 1/2 tank and picture of tank on half from your company and the still charge my credit card extras for fuel! I’M UNSATISFIED with this services.

rhonda j. on

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karen w. on

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melissa d. on

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I was over charged and no one was able to help me because they wouldn't answer the phone.

carol b. on

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When your company scans my card and it shows "credit card ", then tells me on the other end that it's the same as cash, and I have to wait 3-5 days for the deposit, that's an issue for me. Futher, Amanda Brooks was nasty and charged me 27.00 for gas after I checked to be sure it was the amount that was in the truck when I rented it. Trust me there are other moving companies and I will never ever rent from you again. I will also recommend to my friends to bypass your company. Thanks for nothing! A retired police officer from Detroit. Contract #89888415

andre m. on

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NOTHING

LAMIA V. on

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Need realiable employees. There was one man in the whole store helping 10 people by himself. Also, the guy who checks the trucks took off w/o giving the other gentleman any notice and the man in the Inside had no idea where the keys to all the trucks were. I waited in line for over an hour just to get my truck

Donald S. on

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KEEP RUNING IT LIKE IT PRESENTLY IS.

Valerie R. on

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Mr. Donald was very professional and courteous. There was altercation

Abdo A. on

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Mose P. on

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Melvin B. on

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Jonetta S. on

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Deshonda D. on

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Melvin K. on

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Alisha D. on

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It was slow and no one greeted me as I entered he had problems one after another it was just the worst customer service ever.

evelyn d. on

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The attenden was out of order.

squire p. on

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KASSANTOURA K. on

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Hazel P. on

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Everything was good thank you

delvie m. on

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Pretty Good Service...

antonio s. on

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Patrick B. on

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Customer service was very friendly & helpful. These guys were great. I rented a trailer, they helped me hook it up - chains, electrics, everything. Thanks guys!

Taneeka g. on

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Crystal J. on

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Check in a little slow

Harold G. on

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KEEP UP THE GOOD WORK

Shawn R. on

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sonia l. on

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Tameka S. on

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Cortez C. on

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The tie down strap on auto trailer were broken

sonja m. on

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Willie w. on

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Very professional and helpful I would recommend anyone looking for a truck or storage that would be the perfect place ?? 5 stars

tommie t. on

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Mark J. on

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I had no problems

bobby o. on

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At the location nothing but,at the call Center, people should not be misled that there is not an option at the location you need cash or credit card not just the credit card and you don't find that out until you get to the store that is the fault of the call Center. there is a hold placed on your credit card if you don't show up with cash.

maelene t. on

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I was very well satisfied the gentleman that waited on me was very friendly kind very helpful and appreciated

William B. on

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Keep up the good work!

Tasha M. on

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I was helped in a timely manner. The only wait I had was waiting on the gentleman. To tell me about the truck, that took a moment, because he was assisting another customer and trying to figure out the propane reading. Other than that I had a good experience

Albert H. on

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Subrina T. on

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taneka j. on

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Your manager hit my car whiledriving on of your trucks then he denied it. He admitted it to the Police. But I haven't heard from any Uhaul Rep as of yet!!!

monica s. on

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Still had to pay for a truck after it took 3 days to cut the lock off units

RICARDO W. on

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Marian S. on

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Everything Went Well!! Employees Were Very Nice. Thanks So Much For Your Service!!!

ASIA G. on

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Melissa O. on

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Helpful and polite

ROBERT A. on

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Cassandra M. on

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Provide straps in your vehicles that have ramps. Customers shouldn't have to pay. Uhaul, you guys nickel and dime from a customer. Straps, dollys, mileage, gas,its rediculous. I wasn't prepared to answer questions when I went to pick up the vehicle because mileage, gasoline, and how long will I have the vehicle, was not explained at the time of reservation. I don't like surprises, especially when it costing me money. Gougers!!!

Jennifer K. on

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Was very pleased with my service

Christine H. on

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chelesea f. on

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thank you

Patricia F. on

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Picking up the truck was uneventful. Turning in the truck took approximately 45 minutes, or longer, due to there only being on staff member, and several persons ahead of me. Not sure if I will return.

Wendy S. on

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Location seemed understaffed. Upon returning had a little bit of a wait checking out. It seems they would be more organized if they had a person responsible for return only and one responsible for renting trucks or storage space. Need more staff on the weekend i felt bad for the customer rep who had to take abuse from a customer because of long waits and vehicle availability

Vernie I. on

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HOPE P. on

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melzario d. on

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maher m. on

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Thanks Tom God bless you for the first service and you’re the best

DEAN C. on

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melissa b. on

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Toni O. on

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Rachel R. on

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charisse s. on

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I kept it an extra 4 hours and was charged another insurance fee without the representative asking me.

Julie W. on

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Ashia C. on

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I have lived all over this country from Texas, Nevada, Arizona, Michigan and Maryland in all states I used Uhaul to pull my furniture and for storage. This was the worst experience I have ever had.

lena b. on

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Everything was fine .

Ashia C. on

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Very helpful, polite and friendly. Tommie and Terry is the best.

Dorrisa C. on

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My overall experience was horrible from the beginning to the end starting from the customer service representative on the phone my reservation was totally screwed up and the company costed me milage.

craig a. on

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good job

ricky r. on

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Please keep up the great work that you do. I thank the Lord for you.😀😀😀

Earl D. on

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Great