Customer did not leave a comment.Katricia M. | Overall Experience
Customer Reviews for U-Haul Moving & Storage at 7 Mile & Van Dyke
Detroit, MI 48234
(E Of Van Dyke St)
Services at this Location:
- Mon-Thur: 7 am - 7 pm
- Fri: 7 am - 8 pm
- Sat: 7 am - 7 pm
- Sun: 9 am - 5 pm
- Free towing inspection
- Propane pay at pump
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Both the guy in the yard and the woman behind the desk had terrible customer service skills. I would never go tot this place.Mitchell V.
Customer did not leave a comment.VENKAT A.
Facility is well maintained, staff is very professional. I've been storing my music equipment here for 4 years now and feel very comfortable doing so. No complaints.kevin s. | First Impressions
Customer did not leave a comment.Charnai W. | Online Move In
They do not answer the business phone, I had a big problem trying to communicate with this location & it took forever for them to check in my return. At first they told me that the trailer I returned wasnt in their yardpaulette H.
Customer did not leave a comment.John F.
Customer did not leave a comment.MARSHERLENE JACQ W.
Customer did not leave a comment.Monifa L.
Customer did not leave a comment.Janice E.
The cashier had an awful attitude and really mean face. She tried to be professional but failed miserably. I also informed the guy who directed me to the truck that it smelled awful. He informed me that he couldn't switch it out for me and sprayed it with air freshener, he was really nice and compassionate about it. However, if I wasn't on a tight schedule I would have declined service all together even though they were lenient when I missed my time window for drop off.Kaaren K.
Great Location.....Davida was Awesome!!!! . But I cant say the same things about some of the other associates and there attitudes with general questions or just moving things around to pull out of a parking spot. Morning time was the best time to go when Davida in on site!!!!TONY O.
I returned the u-haul today 6/2/21,and told your worker a female black,that the truck needed work and how it was running she said all these u-haul trucks ragley,and need service,they over charged me I tried to call I got hung up on very very poor service I wouldn't recommend 7 mile and vandyke to my worst enemy I guess her name is Davida seals very in professionalAdrienne H.
I was charged for gas replacement!Vairenzio D.
The transition was smooth both pickup and delivery.Jackiearlene C.
Very pleased with the servicer could not as for anything better that what this U-haul location gave me. I appreciate how they will make sure that their customers are taking care of.Tormaine R.
The ladies even came out in the rain and made sure everything was good to goALESHA M.
I asked for the trailer for 2 days and they billed me for 3 days. I picked it up around 10 am on Monday and returned it by 10 am on Wednesday, 2 days!Thomas B.
This location has super nice employees. I want to say I was shocked but they were extremely nice. The lady that book the truck with and the lady that I talked to on the phone about small changes and the guy that was in the parking lot. Thank you all for just being nice.CICHON RENEE J.
Everything was great. I see no need for changes at this time.JULIA KAY D.
I received the truck without any fuel. I tried to go back in to resolve the issue but the line was long and I was on a tight schedule. I went ahead and filled the tank and did not receive any reimbursement. I was also double charged and was told to call the 1-800 number to receive a refund. The call wait time was extremely long. If only they could refund you your money just as fast as they can create charges.ALONNA RAJEEN H.
Customer did not leave a comment.Alieshia J.
I reserved a pickup and was not notified that they didn't have one on site, so it was changed to a van which I could not use. Fortunately I could use a cargo truck for the same money, but I thought the person who was working could have been kinder, she was not apologetic at all, customer service is important to me.Kevin H.
Customer did not leave a comment.Lkeisha W. | Overall Experience
Excellent service.Cherie W.
Customer did not leave a comment.sandra H.
Customer did not leave a comment.Natasha G.
Customer did not leave a comment.MICHAEL LYNN W.
Customer did not leave a comment.Tony W. | First Impressions
She was very nice and help me outEbony T.
I was charged for another day because i was one hour late because of freeway closure and traffic that's not rightTamara C.
The truck I rented was flashing a â€œNeeds oil changeâ€ sign in the dashboard the whole time. Further, they completely screwed up and charged me $45 to fill up the gas tank! When I got the truck the gas gauge read 1/4 full only. I put in $10 of gas and actually left the truck with more gas then when I got it. It took me 1 hour waiting on hold on the telephone to fight Uhaul and get refunded. Luckily, I had taken a photo of the gas gauge when I started and could prove it!NANCY ANNE C.
I pass many u-haul places to come to this location there very helpful and the respect me well as each other there my #1 I don't care what anyone say!Lewis C.
Customer did not leave a comment.Shawnee W. | First Impressions
Customer did not leave a comment.Wilbert S.
Everything was okSHERRON ELIZABET J.
The receptionist was very rude and had a nasty attitudeEKHIYA MONYAE G.
Customer did not leave a comment.LEWIS B.
Customer did not leave a comment.Wilma R.
Customer did not leave a comment.ladejah D.
Stop lyingIsaiah C.
Customer did not leave a comment.BIANCA MARIE M.
Very informative thank yojVincent A. | First Impressions
Location and staff were great! But online booking was terrible. Location and time were switched the morning of the reservation! I have always used Uhaul but I will give Penske or Budget a try for my next rentalKathryn R.
Customer did not leave a comment.TIMIKA LASHAN W.
Customer did not leave a comment.Kareesa R.
Customer did not leave a comment.LATASHA A.
Thank uMelvin K.
Close the store, or hire employees that don't lie, and are rudeJeffrey B.
Customer did not leave a comment.SIERRA F. | First Impressions
The team on duty was flawless. I was in and out in no timeJOHNNIE D.
Customer did not leave a comment.Mark A.
N/aTINAE SHEERIE M.
Customer did not leave a comment.LAMONT DUANE N.
I was not satisfied when I returned the U-haul truck I was charged 6.38 for gas because they said it was half tank but it wasn't. So I recommend you take a pic before and afterLISA A.
Always do a great job always will come back they are the best to meBrenda K.
First and last time going to this locationYolanda M.
can't give a 5 because I not part of staff All n all good place to rent trucks or trailer hey what's about being able to rent lifts?Gerald B.
Customer did not leave a comment.DIANA LYNN P.
Thank youAndrew L.
Be honest and clear with customers. This location overcharge wrongfully.MUHAMMED ADHAM M.
The associate was much nicer than any other employees I've encountered at other locationsRACQUEL BIANCA M.
Customer did not leave a comment.cathy W.
The samePhilicia R.
Customer did not leave a comment.Gary D.
Everything was great. This was not my first rental from this location and it won't be the last.Randall W.
I thought a ramp came with the truck rental. I was wrong so I had to improvise.RAYA JANAE E.
The personnel was rude and charged me an extra $159 until I came back and mention to her the mileage was incorrect on the receipt which was 93796.0 and the actual mileage in the truck was 93979.5 because I took a picture. And once my wife stated it was incorrect she was snappy and then started typing in silence and after waiting for approximately 10 minutes she then states she notified corporate about the complaint and we will be notified within 7- 14 business days. Then I received an email stated that I will be receiving a refund to my credit card in the amount of $159 and some change. How many people has she dies this too and have came back for their money. I truly appreciate Uhaul over all because I have you this company for all my moving for years. Please advise your employee this behavior and taking people money is unacceptable because it runs good dedicated customers like away! Thanks for your concern!Terrence S.
Rent a uhalMuhammad R.
Customer service wasn't helpful at all. when i went to pick up the 10' truck the ledy who was on the register she was being rude with me and with my dad.Hadad A.
Customer did not leave a comment.Amber B.
Customer did not leave a comment.Katheryn V.
I will always come to you all when I need to move it's a blessing how well you greet people I'll give you a 10Jerremy R.
MORE PROMOTIONS AND DISCOUNTS FOR CUSTOMERSMANUIEL G.
Easy in and easy outjason M.
Customer did not leave a comment.Leslie C.
The representative at the desk was very friendly and helpful.CHERYL RENEE J.
Customer did not leave a comment.Leslie C.
Instead of calling me to info me i was past due on my return, i was sent a letter telling me the truck would be reported stolen. Then charged me more per day than agreed.Derek N.
Customer did not leave a comment.Stephanie L.
Customer did not leave a comment.Brindajean M.
Good customer serviceDANIELLE MICIAH R.
Customer did not leave a comment.RANDALL SCOTT W.
My customer service experience was excellent, I think my agent's name was Davita, she's very professional and friendly.Kevin W.
I didn't have any problemSamuel B.
Paying Deposit in Full by Credit card. U should only charge wts needed, not Estimated.Keith S.
The trucks here are broken down and require maintenanceRobquima B.
Customer did not leave a comment.Charise D.
All is well .I did need the four wheel dolly.I had furniture to move.Cecile M.
I hate this placeKaylin D.
The absolute worse customer service I have received in such a long time. You should have a team of dedicated members with a common knowledge of explanation. In this place, who made the rule at the moment. Pray they stick to it upon returning your equipment. I have used this company for so many years with my business. Never again will one of its vehicles get my moneyDENZELRAYMOND W.
Customer did not leave a comment.James B.
You reached highest points could no better ever from time I walked through the door of U-haul nothing but kindness and courtesy was given to me very respectful every personal and knowledgeable all my questions answered without any hesitation. All I can say is I had an uneventful experience at U-haul at Vandyke and 7mile . Keep up the good work and you are appreciated.MARGARET LOUISE D.
Everytime I get a uhaul from this location it's always dirty in the inside.Shalamar G.
Fraud!!!! They rent uhauls for other people under your name, then when you call they tell you to disregard the message ! Very rude! I am filling a police report, and it will be investigated!Robbin B.
The associate was very pleasant and welcoming. She was quick, knowledgeable and understanding of my time. Thank you ðŸ™Dwayne T.
Everything went smoothly and Personnel was great! Thank you for great service!Rosalind A.
Read the fine printKaren D.
My truck was stuck for 12 hrs the 45 minutes the next day bold tires on a vsnShatunna P.
Reserved an appliance dolly with truck rental and was given a utilities dolly. Had to search various locations to locate one which delayed moving time and use unecessary gas.Alita B.
Very good customer service knowledgeable respectful helpful and very patient and thing we're taking care of in a timely manner. I appreciate you keep up the good work I recommend this location to all.MARGARET L.
First of all I use this location often this time I was disappointed the truck had no gas in it had to strate to gas station ,the truck needs to be serviced would not go over 45 mph so driving the freeway was out made trip longer .Savannah T.
Make sure trucks and ready with equipment inside, cleaned from snow, and the people are trained on equipment before patron pickup date.Sheila P.
The Desk lady didn't have a very good attitudeJohn F.
I had a lot of trouble using the self check in. I received help from the site's personnel to get my rental, but it was clear she wanted me to keep struggling through the self check in website.Steven S.
Customer did not leave a comment.Shaunique B.
I paid for month 2 month, however when I cleaned out storage, I was unable to advise staff due to COVID-19, I stopped making payments...they continued to charge me 3+ months after the fact. Then placed it on my credit before I was ever informed!Yonsia B. | Overall Experience
keep up the great work to move forward thanksBERNICE W. | First Impressions
Very professional environment.james j. | Overall Experience
The customer service there was very great the manager Devita was very helpful. The only thing I don’t like is that my unit is on the top floor and kind of hard for me . But other than that I will recommend on my friends to go to this locationAnita D. | First Impressions
Customer did not leave a comment.Warren L. | First Impressions
Customer did not leave a comment.John W. | First Impressions
Customer did not leave a comment.Charles L. | First Impressions
Customer did not leave a comment.christina b. | First Impressions
First off the online process was horrible when I arrived at the location which was 10 minutes before they're closing time I was rudely told they could do nothing for me in regards to me not being able to get in the building however an employee let me in and once I walk around to my unit it was not ready however I managed to get in to the unit and store my belongings came back the next morning only to be told that I could only come during store hours due to the card machine not working when I arrive on the second day I could swore I seen a bug not knowing exactly what kind of bug would appear to be a cockroach I immediately go to the office they came they picked up the bug but never told me what it was so now I'm in fear of my belongings being infested what kind of operation is this never in my life have I experienced such a unprofessional situation I will be contacting corporateSharlene B. | Online Move In
Additional Services at this Location
We have the largest selection of new trucks!
Our cargo and utility trailers start at $14.95!
We have the most coverage in North America!
We sell hundreds of products to make moving easier!
U-Haul is North America's #1 hitch installer!
Propane service delivered straight to your door!
We have the largest selection in the industry!