Customer Reviews for U-Haul Moving & Storage at 7 Mile & Van Dyke

2728 reviews

8055 E 7 Mile Rd   Detroit, MI 48234
(E Of Van Dyke St)

(313) 369-9215

Location Hours

  • Mon-Thur: 7 am - 7 pm
  • Fri: 7 am - 8 pm
  • Sat: 7 am - 7 pm
  • Sun: 9 am - 5 pm

Services at this Location:

Contact Us

(313) 369-9215

8055 E 7 Mile Rd
Detroit, MI 48234
(E Of Van Dyke St)

Services at this Location:

Location Hours

  • Mon-Thur: 7 am - 7 pm
  • Fri: 7 am - 8 pm
  • Sat: 7 am - 7 pm
  • Sun: 9 am - 5 pm
  • Free towing inspection
  • Propane pay at pump

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

Reviews without text are currently hidden. Show them shown. Hide them

Rating:
5.0

Customer did not leave a comment.

Wilma R. 
Rating:
1.0

Customer did not leave a comment.

ladejah D. 
Rating:
5.0

Stop lying

Isaiah C. 
Rating:
5.0

Customer did not leave a comment.

BIANCA MARIE M. 
Rating:
5.0

Very informative thank yoj

Jennifer D.  |  First Impressions 
Rating:
5.0

Location and staff were great! But online booking was terrible. Location and time were switched the morning of the reservation! I have always used Uhaul but I will give Penske or Budget a try for my next rental

Kathryn R. 
Rating:
4.0

Customer did not leave a comment.

TIMIKA LASHAN W. 
Rating:
5.0

Customer did not leave a comment.

Kareesa R. 
Rating:
3.0

Customer did not leave a comment.

LATASHA A. 
Rating:
5.0

Thank u

Melvin K. 
Rating:
1.0

Close the store, or hire employees that don't lie, and are rude

Jeffrey B. 
Rating:
5.0

Customer did not leave a comment.

SIERRA F.  |  First Impressions 
Rating:
5.0

The team on duty was flawless. I was in and out in no time

JOHNNIE D. 
Rating:
5.0

Customer did not leave a comment.

Mark A. 
Rating:
3.0

N/a

TINAE SHEERIE M. 
Rating:
5.0

Customer did not leave a comment.

LAMONT DUANE N. 
Rating:
3.0

I was not satisfied when I returned the U-haul truck I was charged 6.38 for gas because they said it was half tank but it wasn't. So I recommend you take a pic before and after

LISA A. 
Rating:
5.0

Always do a great job always will come back they are the best to me

Brenda K. 
Rating:
1.0

First and last time going to this location

Yolanda M. 
Rating:
4.0

can't give a 5 because I not part of staff All n all good place to rent trucks or trailer hey what's about being able to rent lifts?

Gerald B. 
Rating:
5.0

Customer did not leave a comment.

DIANA LYNN P. 
Rating:
5.0

Thank you

Andrew L. 
Rating:
1.0

Be honest and clear with customers. This location overcharge wrongfully.

MUHAMMED ADHAM M. 
Rating:
5.0

N/a

LAKESHIA H. 
Rating:
4.0

The associate was much nicer than any other employees I've encountered at other locations

RACQUEL BIANCA M. 
Rating:
5.0

Customer did not leave a comment.

cathy W. 
Rating:
5.0

The same

Philicia R. 
Rating:
5.0

Customer did not leave a comment.

Gary D. 
Rating:
5.0

Everything was great. This was not my first rental from this location and it won't be the last.

Randall W. 
Rating:
4.0

I thought a ramp came with the truck rental. I was wrong so I had to improvise.

RAYA JANAE E. 
Rating:
1.0

The personnel was rude and charged me an extra $159 until I came back and mention to her the mileage was incorrect on the receipt which was 93796.0 and the actual mileage in the truck was 93979.5 because I took a picture. And once my wife stated it was incorrect she was snappy and then started typing in silence and after waiting for approximately 10 minutes she then states she notified corporate about the complaint and we will be notified within 7- 14 business days. Then I received an email stated that I will be receiving a refund to my credit card in the amount of $159 and some change. How many people has she dies this too and have came back for their money. I truly appreciate Uhaul over all because I have you this company for all my moving for years. Please advise your employee this behavior and taking people money is unacceptable because it runs good dedicated customers like away! Thanks for your concern!

Terrence S. 
Rating:
5.0

Rent a uhal

Muhammad R. 
Rating:
1.0

Customer service wasn't helpful at all. when i went to pick up the 10' truck the ledy who was on the register she was being rude with me and with my dad.

Hadad A. 
Rating:
3.0

Customer did not leave a comment.

Amber B. 
Rating:
4.0

Customer did not leave a comment.

Katheryn V. 
Rating:
5.0

I will always come to you all when I need to move it's a blessing how well you greet people I'll give you a 10

Jerremy R. 
Rating:
5.0

MORE PROMOTIONS AND DISCOUNTS FOR CUSTOMERS

MANUIEL G. 
Rating:
5.0

Easy in and easy out

jason M. 
Rating:
4.0

Goog

LARRYEUGENE F. 
Rating:
5.0

Customer did not leave a comment.

Leslie C. 
Rating:
5.0

The representative at the desk was very friendly and helpful.

CHERYL RENEE J. 
Rating:
5.0

Customer did not leave a comment.

Leslie C. 
Rating:
1.0

Instead of calling me to info me i was past due on my return, i was sent a letter telling me the truck would be reported stolen. Then charged me more per day than agreed.

Derek N. 
Rating:
5.0

Customer did not leave a comment.

Stephanie L. 
Rating:
4.0

Customer did not leave a comment.

Brindajean M. 
Rating:
5.0

Good customer service

DANIELLE MICIAH R. 
Rating:
5.0

Customer did not leave a comment.

RANDALL SCOTT W. 
Rating:
5.0

My customer service experience was excellent, I think my agent's name was Davita, she's very professional and friendly.

Kevin W. 
Rating:
5.0

I didn't have any problem

Samuel B. 
Rating:
3.0

Paying Deposit in Full by Credit card. U should only charge wts needed, not Estimated.

Keith S. 
Rating:
1.0

The trucks here are broken down and require maintenance

Robquima B. 
Rating:
5.0

Customer did not leave a comment.

Charise D. 
Rating:
4.0

All is well .I did need the four wheel dolly.I had furniture to move.

Cecile M. 
Rating:
1.0

I hate this place

Kaylin D. 
Rating:
1.0

The absolute worse customer service I have received in such a long time. You should have a team of dedicated members with a common knowledge of explanation. In this place, who made the rule at the moment. Pray they stick to it upon returning your equipment. I have used this company for so many years with my business. Never again will one of its vehicles get my money

DENZELRAYMOND W. 
Rating:
4.0

Customer did not leave a comment.

James B. 
Rating:
5.0

You reached highest points could no better ever from time I walked through the door of U-haul nothing but kindness and courtesy was given to me very respectful every personal and knowledgeable all my questions answered without any hesitation. All I can say is I had an uneventful experience at U-haul at Vandyke and 7mile . Keep up the good work and you are appreciated.

MARGARET LOUISE D. 
Rating:
4.0

Everytime I get a uhaul from this location it's always dirty in the inside.

Shalamar G. 
Rating:
1.0

Fraud!!!! They rent uhauls for other people under your name, then when you call they tell you to disregard the message ! Very rude! I am filling a police report, and it will be investigated!

Robbin B. 
Rating:
5.0

The associate was very pleasant and welcoming. She was quick, knowledgeable and understanding of my time. Thank you 🙏

Dwayne T. 
Rating:
5.0

Everything went smoothly and Personnel was great! Thank you for great service!

Rosalind A. 
Rating:
4.0

Read the fine print

Karen D. 
Rating:
3.0

My truck was stuck for 12 hrs the 45 minutes the next day bold tires on a vsn

Shatunna P. 
Rating:
1.0

Reserved an appliance dolly with truck rental and was given a utilities dolly. Had to search various locations to locate one which delayed moving time and use unecessary gas.

Alita B. 
Rating:
5.0

Very good customer service knowledgeable respectful helpful and very patient and thing we're taking care of in a timely manner. I appreciate you keep up the good work I recommend this location to all.

MARGARET L. 
Rating:
2.0

First of all I use this location often this time I was disappointed the truck had no gas in it had to strate to gas station ,the truck needs to be serviced would not go over 45 mph so driving the freeway was out made trip longer .

Savannah T. 
Rating:
2.0

Make sure trucks and ready with equipment inside, cleaned from snow, and the people are trained on equipment before patron pickup date.

Sheila P. 
Rating:
4.0

The Desk lady didn't have a very good attitude

John F. 
Rating:
3.0

I had a lot of trouble using the self check in. I received help from the site's personnel to get my rental, but it was clear she wanted me to keep struggling through the self check in website.

Steven S. 
Rating:
4.0

Customer did not leave a comment.

Shaunique B. 
Rating:
3.0

Customer did not leave a comment.

Kimika P. 
Rating:
5.0

Customer did not leave a comment.

Chloe W. 
Rating:
3.0

Customer did not leave a comment.

ANGIENETTA JUNEA A. 
Rating:
5.0

They are A 1 in customer service

Bernice S. 
Rating:
1.0

Put a working truck out there.

VICTOR B. 
Rating:
5.0

Nothing at all. Keep things the way they are.

Dion S. 
Rating:
5.0

Customer did not leave a comment.

INDIA SHANIECE F. 
Rating:
3.0

The customer service was nice, But the UHaul sounds like the transmission is going out.. But it did get us from A-z

IESHA NESHAWN S. 
Rating:
3.0

Customer did not leave a comment.

Sherelle L. 
Rating:
5.0

Keep your people, they made a good team

STEPHEN ORLANDO E. 
Rating:
5.0

The staff was really helpful and pleasant.

KRISTAL NICOLE P. 
Rating:
5.0

I really like the service, thank you.

Belinda F. 
Rating:
2.0

Customer did not leave a comment.

William G. 
Rating:
5.0

Customer did not leave a comment.

Luther S. 
Rating:
1.0

The truck has body damage to it. The original link that I was sent to report the damage didn't work. I had to call customer service to get another link sent to me. They had me listed as being in a different truck. The mileage and fuel level wasn't accurate on the truck that I did drive. I spent the first hour making sure that was noted. Then when I drove it the truck was loud and made a noise like rattling metal. It got louder when I pushed on the gas pedal. When I arrived at my destination the guys in the lot told me that the muffler was hanging on the ground. I called Uhaul customer service and they sent a mechanic who said that the catalytic converter had been cut off. He took the rest of the muffler off and put it 8nto the trailer. I called Uhaul again to tell them that this had happened. They said that they weren't sure what to do about it. I had work to do so I left the vehicle parked and when I came back I found messages that said I needed to make a police report. The manager of the Uhaul store says that she checked the truck this morning and the converter was on the truck. Customer service says that if I don't make a police report I'm going to be charged for the damage to the truck. When I took the truck back the manager insisted that the catylitic converter was on the truck when I left to my face. I went out to get my stuff out of the truck and called the police to make the police report. When I came back in the young man that was working at the counter told me that the manager had gone to make a police report herself. He said that 11 catalytic converters had been found to be stolen yesterday and another 2 plus mine last night. That's 14 vandalized trucks in one location amd yet I am still here at the van dyke location waiting on the Detroit police to show up I've been sitting here for almost an hour now. I would have been more accepting of this whole scenario if the manager had just explained what happened and apologized but as of now, I want all of my money returned to my card. I couldn't drive this vehicle. The manager essentially called me a liar when she knew that I wast, I spent my day on the phone with customer service instead of getting my job done. And driving this vehicle was a scary and upsetting experience all by itself.

JEANEE MARIE W. 
Rating:
5.0

No improvement necessary, Everyone kind patient knowledgeable and very helpful and I want to thank them for their service.

MARGARET D. 
Rating:
5.0

Customer did not leave a comment.

Revonda W. 
Rating:
3.0

Both the pick up and drop off associates were rude and I'll never rent at that location again.

WYKANA JUAN B. 
Rating:
5.0

Customer did not leave a comment.

Margaretgail L. 
Rating:
5.0

Everything went very well I was pleased with the service

Jessie C. 
Rating:
3.0

To many issues at 7mile and vandyke.money issues you pay they say you didn't,or low ball your payment amount,say you didn't return on time.something to get more money out of me.uhaul.com better.cash is a problem in people's hands.SORRY.

SIMON PETER M. 
Rating:
5.0

I received awesome service from the young lady who was managing the store by herself. I was able to get my rental and be in and out within 15 minutes even though they were short staffed. Thanks miss

Paul C. 
Rating:
4.0

None

Rating:
4.0

Customer did not leave a comment.

xavier D. 
Rating:
4.0

I needed 2 locations to get my equipment.

GAETANO P. 
Rating:
5.0

Customer did not leave a comment.

Brittany N. 
Rating:
5.0

The personnel was very helpful and nice

TINA MONIQUE R. 
Rating:
1.0

Rent equipment that's operational.

George M. 
Rating:
4.0

I don't know whose fault it was but the inside was dirty probably the previous renter.

MD H. 
Rating:
1.0

The 15 foot truck i resevered for 29.99 was not there when i arrived. So I was automatically put into a 20 foot and charged 39.99. I was only moving a sectional couch. The truck was very very loud from the muffler and the engine light was on..when i was driving i had to keep checking the driverside door because it kept opening while i was driving...sad very sad equipment. Not satisfied at all..plus im being charge 20.00 because the web site for returning my truck was not working and when i did get through it kept saying that i didnt have any reservations...

Lakeisha B. 
Rating:
5.0

It's awesome living in the D the love is real. Thanks 😁

Kristel D. 
Rating:
5.0

Everything was great

WILLIAM JAMES H. 
Rating:
4.0

I paid for month 2 month, however when I cleaned out storage, I was unable to advise staff due to COVID-19, I stopped making payments...they continued to charge me 3+ months after the fact. Then placed it on my credit before I was ever informed!

Yonsia B.  |  Overall Experience 
Rating:
5.0

keep up the great work to move forward thanks

BERNICE W.  |  First Impressions 
Rating:
5.0

Very professional environment.

james j.  |  Overall Experience 
Rating:
5.0

The customer service there was very great the manager Devita was very helpful. The only thing I don’t like is that my unit is on the top floor and kind of hard for me . But other than that I will recommend on my friends to go to this location

Anita D.  |  First Impressions 
Rating:
2.0

Customer did not leave a comment.

Warren L.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Jerusha U.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

John W.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Charles L.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

ariale g.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

christina b.  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

Mose P.  |  Overall Experience 
Rating:
3.0

Customer did not leave a comment.

Deanna D.  |  Overall Experience 
Rating:
1.0

First off the online process was horrible when I arrived at the location which was 10 minutes before they're closing time I was rudely told they could do nothing for me in regards to me not being able to get in the building however an employee let me in and once I walk around to my unit it was not ready however I managed to get in to the unit and store my belongings came back the next morning only to be told that I could only come during store hours due to the card machine not working when I arrive on the second day I could swore I seen a bug not knowing exactly what kind of bug would appear to be a cockroach I immediately go to the office they came they picked up the bug but never told me what it was so now I'm in fear of my belongings being infested what kind of operation is this never in my life have I experienced such a unprofessional situation I will be contacting corporate

Sharlene B.  |  Online Move In 
Rating:
5.0

Customer did not leave a comment.

Gwendolyn L.  |  Overall Experience 
Rating:
5.0

Seen my issues with storage and moving out and was helped with the best offers U-Haul has

Brenda W.  |  Overall Experience 
Rating:
5.0

Customer Service is A-1. Friendly, helpful and with a smile.

Jerusha U.  |  First Impressions 
Rating:
4.0

None

METRA Y.  |  Overall Experience 
Rating:
5.0

This staff is nice and understanding and they work with you

charlet c.  |  Overall Experience 
Rating:
5.0

Awesome

sonya l.  |  Overall Experience 
Rating:
1.0

The workers complained the whole time and never picked up the pace when they got a lobby full. The storage unit was infested with roaches which l brought one or two home😠😤.

Davina B.  |  Overall Experience 
Rating:
5.0

It would be nice to have a light inside the storage container. Just a thought. 😁

Sherrie C.  |  Overall Experience 
Rating:
1.0

When I rented the truck I requested a 15'. While I was in the office I was asked to take a larger truck but would only be charged the for the fifteen foot. That did not happen I was over charged.

casandra e.  |  Overall Experience 
Rating:
2.0

Not enough staff. Chaotic.

ravon w.  |  First Impressions 
Rating:
5.0

thank you

chelesea f.  |  First Impressions 
Rating:
1.0

I have lived all over this country from Texas, Nevada, Arizona, Michigan and Maryland in all states I used Uhaul to pull my furniture and for storage. This was the worst experience I have ever had.

Ashia C.  |  Overall Experience 
Rating:
4.0

Everything was fine .

lena b.  |  Overall Experience 
Rating:
5.0

Very helpful, polite and friendly. Tommie and Terry is the best.

Ashia C.  |  Reservation 
Rating:
1.0

My overall experience was horrible from the beginning to the end starting from the customer service representative on the phone my reservation was totally screwed up and the company costed me milage.

Dorrisa C.  |  Reservation 
Rating:
5.0

good job

craig a.  |  Overall Experience 
Rating:
5.0

Please keep up the great work that you do. I thank the Lord for you.😀😀😀

ricky r.  |  Overall Experience 
Rating:
5.0

Great

Earl D.  |  Overall Experience 
No reviews have been submitted for this location.

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