The young lady who helped me was very kind and helpful I truly appreciate all the help they gave meDoris E. | Overall Experience
Customer Reviews for U-Haul Moving & Storage at 7 Mile & Van Dyke
Detroit, MI 48234
(E Of Van Dyke St)
Services at this Location:
- Mon-Thur: 7 am - 7 pm
- Fri: 7 am - 8 pm
- Sat: 7 am - 7 pm
- Sun: 9 am - 5 pm
- Free towing inspection
- Propane pay at pump
- 24 hour customer return
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
My first time using u haul and they were Very helpful and understanding. I had trouble seeing and they walked me through everything. It was a awesome experience. ThanksRinda F.
Having to pay $ 5 if you put the card by keys or loose change or cellphone was a pain and one young lady was really rude but other than that all it was goodTequila M. | Overall Experience
Customer did not leave a comment.Jocelyn J.
When receiving confirmation that the truck and car transport will be at one location and you get there and the truck is there but you have to go somewhere else to pick up car transport after you have been told both will be there.Joshua L.
I GOT TO THIS LICATION BECAUSE THE LOCATION ON DEQUINDRE AND 10 mile let the guy who was suppose to have the truck back say he was not bringing it back for a week. Now I have to pay for more mile to get things done because of it. AND. They do not want to give me that 50.00 if y'all can't give me a truck. I thank God for 7 mile and van dyke but this was the second time this happen to me, in a month. Gary cook garyco@sbcglobal. Net 248-225-8104Gary C.
Employee's need attitude adjustment. I asked young lady to pull out van because I was not comfortable with the close proximity in which it was parked. I said thank you I appreciate it she reply with a nasty I don't have to do it I was very much taking back for that was so unnecessary.beverly A.
Great job nothing to improveSterling D.
Don't make people wait 3-5 days for they money back from a rental and they should let them no in advance so they won't expect there money back when turned in early 👎👎Tamica L.
Keep the good work upBen F.
Rodents, moisture, and dirtyWilliam G. | Overall Experience
Customer did not leave a comment.DESEAN B. | First Impressions
Employees need to show up to work. Equipment wasn't maintained.Shalamar G.
Ramp wasn't on the truck so the dolly wasn't used as we had nothing to roll the dolly onto the truck with. THERE WAS NO DOLLY RAMP ATTACHED TO/UNDER THE TRUCK. THAT SHOULD BE INCLUDED ON THE CHECKLIST.Sunnya M.
Customer did not leave a comment.LaDonna W.
They overcharged me for something I didn't have twiceDominic J.
Uhaul truck drove poorly It was dirty on inside. Storage units to small.Jacqueline B.
Customer did not leave a comment.Bernard B.
Stop taking people money for unessesary reasonBrianca R.
To have more staffPamela H.
Customer did not leave a comment.Valeria H.
Find a better manager with better customer service skillsFrancis K.
Staff was not friendly nor was they as helpful. They were rude and short staffed. Wouldn't recommend this site at all. Tried to charge me for a access key when they never gave one to me. They were in a hurry to close when I checked in and short staffed than.Betty T. | Overall Experience
Was told that no equipment was available on the phone , online and showed up in 15 minutes of phone call 6 trucks availableTinae M.
Nothing. It was great. Great staff!Alexis F.
Customer did not leave a comment.Joel B.
To not have to reregister when you come in the store after you register onlineSandra H.
Customer did not leave a comment.Rachel M. | Overall Experience
Customer did not leave a comment.NASAR-HARITH-NAS A.
Appliances dolliesFlora sherrod M.
Rude customer service will be calling corporateJamal C.
Customer did not leave a comment.Lenora C.
Customer did not leave a comment.Linda H.
Absolutely nothingCARMEN Lee M.
Customer did not leave a comment.Jessica T.
Customer did not leave a comment.Deborah M. | First Impressions
Customer did not leave a comment.Gloria S.
Really thankful for you guysSIERRA F. | Overall Experience
I appreciate the extension of time I was given, before I move out.Lynetta J. | Overall Experience
Customer did not leave a comment.Chris A.
Very satisfiedCOZETTA G. | Overall Experience
Made an original reservation with another location on the phone for something they never had at location and had to scramble around and ended up getting lucky with this location. Will not be renting with uhaul againChristopher S.
Customer did not leave a comment.Tony S.
Everything thing was good...serviceBrian C.
The agent was horrible, she seen us come in the front door and purposely stayed outside pretending to clean a truck. 20 minutes later she comes in and ignores me and helps the lady that came in after me. She states that she seen I was mobile registering and I said I had no choice since you were outside so long. Her attitude was horrible and she claimed she was tired because she was the only one there. During these times, it's better to close the store rather than have agents with nasty attitudes.Rugenna S.
Great customer service.Fowler S.
Customer did not leave a comment.MICHAEL S.
Customer did not leave a comment.ROSE ANN B. | Overall Experience
Customer did not leave a comment.Eva D.
Windshield was very dirty. Breaks were worn- took Ingersoll than normal to stop. No other issues.Jack J.
I spent 4 hours trying to pickup a truck after driving to 3 locationMalisha W.
Customer did not leave a comment.Shah S.
25740726 - I rented a truck through you and it broke down halfway through my trip. I looked at my bank statement today and had over $1200 worth of charges pending. I just called customer service, waited an hour on hold and when someone answered they proceeded to put me on hold and the call disconnected shortly after that. I could not be more disappointed in Uhaul and I will be seeking full reimbursement for this trip. If you would like to try to help please call me at 248-770-1926Christian M.
Customer did not leave a comment.TRACY W. | Overall Experience
I was ssooo happy with the check-in and check-out!! Everyone was so nice and professional that I most definitely will be back to this location even with the extra miles out of the way. Thank you for all the help and taking the time to help & answer questions.Teares R.
Customer did not leave a comment.Robert B.
The employee has terrible attitudes They talk to you rude they act like they are all new and have to call others to complete transactions which make the process long they're system went down and I couldn't get my refund and I had to come back for my money and they act like I was barrowing money from them they had attitudes they forgot to give me my dolly and gave me a hard time when I called and said I didn't have it so I don't want to be charge they need to hire new employees at the 7mile and van dyke locationShanelle G.
Customer did not leave a comment.Ashley Patterson P.
Customer service was excellent . Thank YouDestiny T.
It was very helpfulTamika R.
The worst experience ever. Truck broke down 5 mins after pick up. Had to pay for ride an had to pay to have there equipment boosted off. No compensation at all. I would commit suicide before I ever tent from this location.Lagarwin M.
Customer did not leave a comment.Isaac A.
Customer did not leave a comment.Carole H.
Customer did not leave a comment.Barbara B.
Customer did not leave a comment.RONELL A. | Overall Experience
Customer did not leave a comment.lisa G.
Customer did not leave a comment.Kim J.
The Staff at this location are courteous, friendly and knowledgableLaWanda P.
Customer did not leave a comment.Yolanda W. | Overall Experience
Customer did not leave a comment.Ronald L.
Newer Trucks all around.Robert W.
Customer did not leave a comment.DAVID B.
Customer did not leave a comment.James F.
Customer did not leave a comment.Alaa M.
I put online I drop truck off at livernoisTimia M. | Overall Experience
Everything was woundfull and cleanAnna J.
Customer did not leave a comment.Saif H.
Done with this store... From now on I will take my business to a authorized Uhaul site... I have rented through Uhaul for over 20yrs from different cities and states and never have I have this type of experience... Just plain horrible. These stores muck up U-Haul name and loyal customers.Najla B.
Your store employees are very rude and your manager is 10 times worse, improve by getting a whole new crew, 7 mile and vandyke store.Adrienne H.
Customer did not leave a comment.stephanie U.
Keep up the Good workConstance J.
The manger had funky attitude and I would never take my business there again.Charles G.
Customer did not leave a comment.NIKIA F.
A brief in person introduction to the equipment for the first time usersDennis B.
Have an amazing moving day thank you I need another truck can you give me a discount on itTerrell D.
Do the same continue giving clear and concise instructions and answering questionsrobert S.
Customer did not leave a comment.Christin O.
Customer did not leave a comment.Obinna N.
Customer did not leave a comment.Kristel D.
I was scammed out of my money for gas charges when the gas meter was not where the paper work stated so I will never do business here again until I'm reimbursed otherwise I'm disputing the chargesSirra C.
Customer did not leave a comment.ronda H.
Customer did not leave a comment.THOMAS M.
Customer did not leave a comment.Stephanie B.
My interaction with the employees was pleasant and very professional!!robert S.
Please make sure your gas is at hakf tank. I got my Uhaul last night and was waiting to park my car in a customer parking spot (that was being blocked by a employees vehicle while they werent even in a spot, just in front of the building) and when I finally was able to park they closed and right when I pulled out of the parking lot the "50 Miles Until Empty" light came on the dash.Kobe B.
Vacuum seats,change oil&clean dash window insideBarbara P.
The gentleman and the young lady was moving extremely slow with cigarettes on their mouth just very unprofessionalVenus T.
Customer did not leave a comment.LANICE G.
They were very curious about what they were doing everything when fine.TERRY M.
I paid and my next bill went up $300 that’s why every thing got audited because I couldn’t keep getting over chargedEBON LANCE T. | Overall Experience
Customer did not leave a comment.Marvin J.
Customer did not leave a comment.Patricia H.
I made reservations for a 15 foot truck without being notified they put me in the 17 foot truck and charge me and upgraded AmountGabriele S.
Picking up was a pain. They said we were required to have our cell phones to use a texted link to pick up the truck, and my second driver didn't have his phone with him. It caused lots of problems and the woman at the counter was visibly irritated with us and we had to push her to work with us to make it work. (eventually I suggested we make him the primary driver, which did work, but she wasn't very helpful with all this and we had to push.)Sandi W.
This is the worst customer service I have ever seenTyrone J.
Customer did not leave a comment.Mechell C.
Have a Representative inside the location at all times. I shouldn't have to wait for an employee to return from test driving which took 10 minutes. Also, the manager was very unprofessional to other employees. She called am employee and had him on speaker and cursed him out for telling another employee that he could come in, which was obviously a miscommunication issue. But after hanging up with him she pauses to continue helping me due to an error that was made by her and then goes off and tells all the employees in the building that she "Run this Motherfucka and they do what the fuck she say"! Then after I am taken care of, I proceed to leave and couldn't because she, the manager, decides that she wants to block the entrance. She literally had her car parked in the off position preventing any entry or leaving from this location. The manager at this location needs to properly trained on communicating with her coworkers. However, she was very polite to me and any other customers that came in.QUAESHA S.
Very professional and smooth pickupJayant T.
Mi was charged for gas when I provided pictures of the gas when o first took off and the uh still charged meGenesia A.
Customer did not leave a comment.Charlotte A.
You should not assume your customer is a liar. I rented a truck for 2 days (with 2 reservations) and returned the vehicle in proper condition. Over those 2 days I believe I purchased 5 other things. One of them was a lock that doesn't always respond to the key turning. I asked for a refund and I was told that it was opened and therefore unreturnable. I explained the problem and the woman at the counter took it, closed and opened it a few times and told me it was working. After a lot of back and forth including the other woman at the left counter telling me that it wasn't her problem, I recreated the problem in front of both of the service women while making a video of it. She still told me that I was out of luck, but I could speak with the manager and repeatedly reminded me that it was time for her to go. (Because I arrived at 6:55pm) I called a number on manager Davida Seals card and got the national number instead. The woman that I spoke with told me that she would email the manager Davida Seals and CC me in the email because they are very busy at that time and probably wouldnt answer a call. I have not yet received that email and I waited 30 minitues to speak with her. Uhaul has wasted my time while accusing me of dishonesty and I will be returning everything I purchased with or without a refund, my family will be leaving negative reviews and I will not return to the 7 mile and van dyke location.Ryan R.
Customer did not leave a comment.LATEISHA DENISE R.
The lady at the desk was very nice and professionalChristel E.
I got there and it had a flat tire had to wait for someone to fix they didn't have a new tire so they put a plug in it this should have been done before arrival the guy helping was very nice but this should of been caught before arrival timeTristan J.
Great place I would recommend my friends and others to do that business hereRobert W. | First Impressions
Customer did not leave a comment.Paris C. | First Impressions
NoneEdna P. | First Impressions
Moving in and out of the storage unit was so easy.Mahogany D. | Overall Experience
Customer did not leave a comment.Rachel M. | First Impressions
The good folks at this facility handle their business very well. If I need to re-store my property again or rent a moving vehicle, this will be my first choice to contact for help. Thank you so much.kevin s. | Overall Experience
Customer did not leave a comment.MARK R. | Overall Experience
Customer did not leave a comment.Treena C. | Overall Experience
Customer did not leave a comment.Natalie W. | First Impressions
Customer did not leave a comment.aikesiah c. | Overall Experience
Customer did not leave a comment.Calandrarochell S. | Overall Experience
Customer did not leave a comment.DANISHA MARIE E. | Overall Experience
Customer did not leave a comment.CHARLOTTE DENISE D. | Overall Experience
The store manager was very nice and caring!Alisa O. | Overall Experience
I have had my storage for years. Very upset the rent went up. I was told that they sent me a email but I looked in my email and never got it!DINA H. | First Impressions
The beams made it hard for me to store my refrigerator never rented the unitLawonda G. | Overall Experience
Storage unit was small by beams being in themLawonda G. | First Impressions
I saw a dead mouse just laying by storage also some of my clothes had mold in them which I had to throw away and mouse feces on my clothes and my move out date was 11-14-2021 I left storage cleanBriana W. | Overall Experience
Customer did not leave a comment.CHARLOTTE DENISE D. | First Impressions
Customer did not leave a comment.kendra c. | Overall Experience
Customer did not leave a comment.DARYL P. | Overall Experience
Customer did not leave a comment.Katricia M. | Overall Experience
Facility is well maintained, staff is very professional. I've been storing my music equipment here for 4 years now and feel very comfortable doing so. No complaints.kevin s. | First Impressions
Customer did not leave a comment.Charnai W. | Online Move In
Customer did not leave a comment.Lkeisha W. | Overall Experience
Customer did not leave a comment.Tony W. | First Impressions
Customer did not leave a comment.Shawnee W. | First Impressions
Very informative thank yojVincent A. | First Impressions
Customer did not leave a comment.SIERRA F. | First Impressions
I paid for month 2 month, however when I cleaned out storage, I was unable to advise staff due to COVID-19, I stopped making payments...they continued to charge me 3+ months after the fact. Then placed it on my credit before I was ever informed!Yonsia B. | Overall Experience
keep up the great work to move forward thanksBERNICE W. | First Impressions
Very professional environment.james j. | Overall Experience
The customer service there was very great the manager Devita was very helpful. The only thing I don’t like is that my unit is on the top floor and kind of hard for me . But other than that I will recommend on my friends to go to this locationAnita D. | First Impressions
Customer did not leave a comment.Warren L. | First Impressions
Customer did not leave a comment.Jerusha U. | Overall Experience
Customer did not leave a comment.John W. | First Impressions
Customer did not leave a comment.Charles L. | First Impressions
Customer did not leave a comment.ariale g. | Overall Experience
Customer did not leave a comment.christina b. | First Impressions
Customer did not leave a comment.Mose P. | Overall Experience
Customer did not leave a comment.Deanna D. | Overall Experience
First off the online process was horrible when I arrived at the location which was 10 minutes before they're closing time I was rudely told they could do nothing for me in regards to me not being able to get in the building however an employee let me in and once I walk around to my unit it was not ready however I managed to get in to the unit and store my belongings came back the next morning only to be told that I could only come during store hours due to the card machine not working when I arrive on the second day I could swore I seen a bug not knowing exactly what kind of bug would appear to be a cockroach I immediately go to the office they came they picked up the bug but never told me what it was so now I'm in fear of my belongings being infested what kind of operation is this never in my life have I experienced such a unprofessional situation I will be contacting corporateSharlene B. | Online Move In
Customer did not leave a comment.Gwendolyn L. | Overall Experience
Seen my issues with storage and moving out and was helped with the best offers U-Haul hasBrenda W. | Overall Experience
Customer Service is A-1. Friendly, helpful and with a smile.Jerusha U. | First Impressions
NoneMETRA Y. | Overall Experience
This staff is nice and understanding and they work with youcharlet c. | Overall Experience
Awesomesonya l. | Overall Experience
The workers complained the whole time and never picked up the pace when they got a lobby full. The storage unit was infested with roaches which l brought one or two home😠😤.Davina B. | Overall Experience
It would be nice to have a light inside the storage container. Just a thought. 😁Sherrie C. | Overall Experience
When I rented the truck I requested a 15'. While I was in the office I was asked to take a larger truck but would only be charged the for the fifteen foot. That did not happen I was over charged.casandra e. | Overall Experience
Not enough staff. Chaotic.ravon w. | First Impressions
thank youchelesea f. | First Impressions
I have lived all over this country from Texas, Nevada, Arizona, Michigan and Maryland in all states I used Uhaul to pull my furniture and for storage. This was the worst experience I have ever had.Ashia C. | Overall Experience
Everything was fine .lena b. | Overall Experience
Very helpful, polite and friendly. Tommie and Terry is the best.Ashia C. | Reservation
My overall experience was horrible from the beginning to the end starting from the customer service representative on the phone my reservation was totally screwed up and the company costed me milage.Dorrisa C. | Reservation
good jobcraig a. | Overall Experience
Please keep up the great work that you do. I thank the Lord for you.😀😀😀ricky r. | Overall Experience
GreatEarl D. | Overall Experience
Additional Services at this Location
We have the largest selection of new trucks!
Our cargo and utility trailers start at $14.95!
We have the most coverage in North America!
We sell hundreds of products to make moving easier!
U-Haul is North America's #1 hitch installer!
Propane service delivered straight to your door!
We have the largest selection in the industry!