Customer Reviews for U-Haul Moving & Storage at 7 Mile & Van Dyke

2,876 reviews

8055 E 7 Mile Rd   Detroit, MI 48234
(E Of Van Dyke St)

(313) 369-9215

Location Hours

  • Mon-Thur: 7 am - 7 pm
  • Fri: 7 am - 8 pm
  • Sat: 7 am - 7 pm
  • Sun: 9 am - 5 pm
Special Operating Hours
  • 12/24/2021: 7:00 am - 4:00 pm
  • 12/25/2021: Closed

Services at this Location:

Contact Us

(313) 369-9215

8055 E 7 Mile Rd
Detroit, MI 48234
(E Of Van Dyke St)

Services at this Location:

Location Hours

  • Mon-Thur: 7 am - 7 pm
  • Fri: 7 am - 8 pm
  • Sat: 7 am - 7 pm
  • Sun: 9 am - 5 pm
Special Operating Hours
  • 12/24/2021: 7:00 am - 4:00 pm
  • 12/25/2021: Closed
  • Free towing inspection
  • Propane pay at pump

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

Reviews without text are currently hidden. Show them shown. Hide them

Rating:
5.0

Customer did not leave a comment.

Tina M. 
Rating:
5.0

Tires had low air pressure.

Lashawn H. 
Rating:
5.0

Customer did not leave a comment.

JACQULINE DENISE J. 
Rating:
1.0

The vehicle broke down 4 times which turned a simple transport into a long 6 hour day with 2 service providers coming out.

JAMES TERRENCE W. 
Rating:
5.0

Customer did not leave a comment.

RACHEL DENISE R. 
Rating:
5.0

Customer did not leave a comment.

Rodney P. 
Rating:
3.0

Make sure you write the correct amount gasoline ⛽ that's actually in the tank or show what's actually on the indicator.

Kevin P. 
Rating:
5.0

Customer did not leave a comment.

TAKEISHA T. 
Rating:
5.0

Nothing

JEANETTE D. 
Rating:
1.0

I saw a dead mouse just laying by storage also some of my clothes had mold in them which I had to throw away and mouse feces on my clothes and my move out date was 11-14-2021 I left storage clean

Briana W.  |  Overall Experience 
Rating:
5.0

Sales lady was very nice, informative and helpful!

JENNIFER DANYELL C. 
Rating:
1.0

I recommend additional Customer Service classes to the UHaul employees (especially the UHaul Agent who seem agitated) at the 7Mile/Van Dyke Location.

MARZETTA L. 
Rating:
5.0

Customer did not leave a comment.

Jeanette D. 
Rating:
1.0

Neemjah Jenkins needs to be fired! She lacks customer service, communication skills are below average, very rude & nasty. I wouldn't dare return to this location, let alone recommend this location to anyone.

DYNASTEE ZHANE-L M. 
Rating:
1.0

Customer did not leave a comment.

Jackson B. 
Rating:
5.0

Customer did not leave a comment.

tameka C. 
Rating:
5.0

Customer did not leave a comment.

DONALD B. 
Rating:
5.0

The man who checked our rental truck found some items we left behind in the truck and brought them to us. My husband accidentally left his wallet in the truck, and we recovered it. Employees were very fair and nice.

Kathrine S. 
Rating:
5.0

Customer did not leave a comment.

CHARLOTTE DENISE D.  |  First Impressions 
Rating:
4.0

The staff was friendly and helpful (fast service).

CASSANDRA A. 
Rating:
4.0

Customer did not leave a comment.

ANDREW DAVID M. 
Rating:
5.0

Excellent customer service

Jennifer K. 
Rating:
5.0

Customer did not leave a comment.

Marc J. 
Rating:
5.0

Hard working and wonderful service at the seven mile and Van Dyke location

Marc J. 
Rating:
5.0

Customer did not leave a comment.

kendra c.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

SHAWNTA WYNETT K. 
Rating:
5.0

The transaction at this U-haul was fast and efficient I would highly recommend

AQUINA B. 
Rating:
5.0

Customer did not leave a comment.

DARYL P.  |  Overall Experience 
Rating:
1.0

Money is being debited for my account on several occasions. I've called the original U-Haul location where I rented a truck, however, the young lady does not want you looking to my account and explain to me why almost $300 has been debited from my account please help!

KIMBERLY LYN O. 
Rating:
2.0

Check ✔ fuel gages before take off.

MANUIEL G. 
Rating:
4.0

N/A

Catrice M. 
Rating:
5.0

The young lady who checked me back in is not people friendly. She has a nasty attitude. I will not let her wait on me again she was also nasty to the lady who came in behind me

Kenneth G. 
Rating:
5.0

Nothing

Dwayne H. 
Rating:
5.0

Just keep up the good work and hospitality

Bernard R. 
Rating:
5.0

Customer did not leave a comment.

DESEAN M. 
Rating:
4.0

Customer did not leave a comment.

Mike M. 
Rating:
1.0

The Lady that helped us was smoking a vape pen. I asked her 3 times about paying in cash once i returned the trailer. When i returned the trailer, she still charged my credit card.

DEZARN B. 
Rating:
5.0

Customer did not leave a comment.

MANUIEL G. 
Rating:
5.0

Customer did not leave a comment.

CHELSEA ROSE J. 
Rating:
5.0

Chavis is the best!! Best customer service ever! Hated to say goodbye.

Juliet J. 
Rating:
5.0

I loved the customer service!!!!!!

JESSICA ANN T. 
Rating:
2.0

Ensure that a customer has what they are renting prior to closing

ROZITA CARMALITA K. 
Rating:
5.0

Customer did not leave a comment.

JESSE RYAN L. 
Rating:
4.0

I don't know yet, an unspecified amount was added to the card afterwards.

Vivian H. 
Rating:
3.0

Customer did not leave a comment.

Allen C. 
Rating:
5.0

Customer did not leave a comment.

ARNEESA PARISEE D. 
Rating:
1.0

Customer did not leave a comment.

Taveda A. 
Rating:
1.0

Your Review: First when I arrived the young lady at the counter had me upload my drivers license. She handed me a receipt and told me to see the man out side to get my truck. Nothing was communicated to be about a text link that would be sent to me to inspect the truck. When I got outside the young man showed me which truck it was but that it. I asked him if he was going to check the vehicle with me and he said “ No we don't do that “ that was the second opportunity for ANYONE to advise me of what my next steps should be. After entering the vehicle I noticed the truck was on a half tank but thought nothing of it knowing that I would have to make sure the gas was where it was when I arrived. I drove from the location on 7mile and VanDyke to 8 and vandyke and then to a storage unit on 10 mile and Ryan and back. When I returned first thing I entered the store and waited at the counter for 5 minutes while the lady at the counter was on the phone with what appeared to be about her personal Bills. While she was still on the phone she told me I had to go see the guy out side ( the same one that gave me the truck. ) I went outside gave him the keys and asked him if I was all set. He's response was if you want to be.. Here is we're things went all the way wrong. He then comes back and says the truck was on full when I took it. It was not. I'm sure that they are aware that I never clicked the link to inspect the vehicle. I'm sure had I, the information would have showed up in there system so at this point I feel like I am being taken advantage of. The truck was not full when received it and they are also saying that I drive 20 miles I did not. I would like a call back at someone from corporate regarding this matter. As the two employees there told me they didn't have a number to corporate. This is the worst customer service I have ever experience. Not only was I not provided with correct information of my next steps to make sure I had no problem. It ended up costing me another 60 in gas plus the 20 miles they say I drove. The employees there lack empathy or even speaking with someone in a professional manner. I will never use this location again and I will contacting better business bureaus as well. I took the truck to the back to the gas station and filled the tank but the entire situation is not right. The tank was on half when I got in it. I drove no more than 14 mile and since I didn't self check I feel that the employees or someone there is being unethical and how I'm being treated. There's no way I would appreciate a call back

Taveda A. 
Rating:
1.0

First when I arrived the young lady at the counter had me upload my drivers license. She have me a receipt and told me to see the man out side to get my truck. Nothing was communicated to be about a text link that would be sent to me to inspect the truck. When I got outside the young man showed me which truck it was but that it. I asked him if he was going to check the vehicle with me a d he said “ No we don't do that “ that was the second opportunity for ANY to advise me of what my next steps should be. After entering the vehicle I noticed the truck was on a half tank but though nothing of it knowing that I would have to make sure the gas was where it was when I arrived. I drove from the location to 8 and vandyke and then to a storage unit on 10 mile and Ryan and back. When I returned first thing I entered the store and waited at the counter for 5 minutes while the lady at the counter was on the phone with what appeared to be about her personal Bills. While she was still on the phone she told me I had to go see the guy out side ( the same one that gave me the truck. ) I went outside have him the keys abs asked him if I was all set. He's response was if you want to be.. here is we're things went all the way wrong. He then comes back and says the truck was on full. It was not. I'm sure that they are aware that I never clicked the link to inspect the vehicle. I'm sure had I the information would have showed up in there system so at this point I feel like I am being taken advantage of. The truck was not full when received it and they are also saying that I drive 20 miles I did not. I would like a call back at someone from corporate regarding this matter. As the two employees there told me they didn't have a number to corporate. This is the worst customer service I have ever experience. Was I not provided with correct information of my next steps to make sure I had no problem. The employees there lack empathy or even speaking with someone in a professional manner. I will never use this location again and I will be don't t better business bureaus as well. I took the truck to the back to the gas station and filled the tank but the entire situation is not right. The tank was on half when I got in it. I drove no more than 14 mile and I'm didn't to the self check I feel that the employees or someone there is being in ethical and how I'm being treated. There's no way I would appreciate a call back

Taveda A. 
Rating:
4.0

They definitely made sure I was taken care of. No complaints.

Omar K. 
Rating:
1.0

The receptionist was very rude, she made a mistake 3 times and tried to put the blame on me, when she was wrong. And I pointed out the mistakes but she was in denial and wouldn't agree with me.

Aimen N. 
Rating:
5.0

Customer did not leave a comment.

LESIA LATIFAH J. 
Rating:
5.0

Customer did not leave a comment.

Shari J. 
Rating:
5.0

Nothing. You all did a "GREAT" job!!!

Nancy R. 
Rating:
2.0

There were charges under my account which were not explained . The dolly was 10 and I got charged 20. Worker did not explain the gas , where to drop off .. nothing just handed the keys and paper . Very rude . I've never had a problem with uhaul or unexplained charges for 15 years . A call back from a manager is needed ASAP

GERMAINE SHARI B. 
Rating:
5.0

Customer did not leave a comment.

Mark T. 
Rating:
5.0

Customer did not leave a comment.

Allen C. 
Rating:
5.0

Customer did not leave a comment.

Allen C. 
Rating:
5.0

Customer did not leave a comment.

Katricia M.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Allen C. 
Rating:
5.0

Customer did not leave a comment.

BERNARD EUGENE N. 
Rating:
5.0

Very friendly and efficient…they were busy, but the staff were multi-tasking and got me on the road quickly…extremely pleased with the experience.

Matt L. 
Rating:
5.0

Customer did not leave a comment.

Allen C. 
Rating:
5.0

Customer did not leave a comment.

Deniece F. 
Rating:
5.0

You're doing very well!

JOYCE CECELIA H. 
Rating:
5.0

Customer service was outstanding. All employees, especially the employee leading the front desk, deserve raises. Multitasking, staying busy and keeping things moving. Great franchise location!

Charles V. 
Rating:
5.0

Customer did not leave a comment.

Larreice B. 
Rating:
5.0

7 mile and Van Dyke my favorite Uhaul location the staff is amazing thank y'all

Kristel D. 
Rating:
1.0

Please have customer service to call me as There was a extra charge $100 to my bank account - and now my bank account is in a negative . This was very negative experience and this must be escalated

Erica C. 
Rating:
5.0

Customer did not leave a comment.

Deniece F. 
Rating:
5.0

N/A

Artila F. 
Rating:
5.0

They were very understanding and nice

Teshon J. 
Rating:
1.0

Both the guy in the yard and the woman behind the desk had terrible customer service skills. I would never go tot this place.

Mitchell V. 
Rating:
5.0

Customer did not leave a comment.

Tim R. 
Rating:
4.0

Everything was very well done. The customer service was great. Vehicle was ready at appointed pick up time .

Cecilia S. 
Rating:
4.0

Customer did not leave a comment.

ANTHONY S. 
Rating:
5.0

Not much to improve, the facility and staff are great! I wish some of the other people who rented would take better care of the equipment

Deniece F. 
Rating:
1.0

The lady that checked me in was great... The truck was not clean, I left an important item behind and the staff left it in the truck and the next renter has it OR the cleaner (skinny guy) threw it in the trash... I looked in the trash and found a lot of other peoples personal items in the trash. THERE NEEDS TO BE A LOST AND FOUND...

CHRISTOPHER B. 
Rating:
2.0

Keep up the good work

Britni H. 
Rating:
2.0

The trailer I rented was not available when we got there. Even thought I received a phone call a couple days before confirming that this location had what I needed. Disappointing.

James C. 
Rating:
5.0

Everything was good. Friendly and professional.

Rhonda F. 
Rating:
5.0

Listen to the customer. I had a pick-up truck reserved. The young lady at the desk gave me a key that did not open the pick-up. I returned to the desk and explained to her that the key did not work. She said there is more than one vehicle on the lot and I had to match the number on the key, to the number on the vehicle. The key that I was given matched up with a cargo van. There was only one pick-up on the lot at the time. Being pressed for time and not wanting to argue, I just took the van.

Sean F. 
Rating:
5.0

Excellent Service.

Dmara B. 
Rating:
4.0

The air conditioning wasn't working on the first truck they assigned to me. They reassigned a better truck with no trouble. I wasn't able to complete the mobile pick up for some reason.

Michael H. 
Rating:
5.0

Customer did not leave a comment.

Allen C. 
Rating:
2.0

The wiring was shortaged out

Juan W. 
Rating:
1.0

We used your services for 4 hours and you charged us $ 121.00 I will never use Uhaul again, your GREED will put you out of business

Jane J. 
Rating:
5.0

The owner of the U-haul rental center personally helped me. She went over & beyond to ensure my needs were taken care of. The store and outside area was clean and well kept, and the entire staff was very polite and professional. I would definitely recommend this location, and will use them from now on for all my moving and truck rental needs..

PHILLIP BERNARD S. 
Rating:
5.0

Customer did not leave a comment.

MALIK ISIAH G. 
Rating:
5.0

Customer did not leave a comment.

Demetrius M. 
Rating:
1.0

Find people without attitudes that want to work. Fire the lazy workers.

jessica F. 
Rating:
5.0

Customer did not leave a comment.

Deniece F. 
Rating:
5.0

The 2 young people working were a delight. Efficient, friendly, and organized. Was the fastest and best Uhaul experience we have ever had and we have had numerous experiences. I wish I had written down their names but they are treasures.

Betty H. 
Rating:
5.0

Customer did not leave a comment.

VENKAT A. 
Rating:
5.0

Great running Ford f-series box truck the only problem was that it lurch forward sometimes from a dead stop other than that it ran smooth no problems nothing did what it was supposed to hold what it had to catch my storage unit and got back to the lot with no problem and it's great on gas I highly recommend this location they have a great well maintained line of trucks

William B. 
Rating:
5.0

When I returned the vehicle, other renters parked in a way that made it difficult for me to get into the lot. I know the website asks people to not do this, but maybe there could be bigger signage on site.

Kim T. 
Rating:
2.0

Customer did not leave a comment.

Jasmine B. 
Rating:
5.0

Customer did not leave a comment.

Rica D. 
Rating:
2.0

The store very late opening. I had a 7:15 pick up store opens 8:50 am. Then the customer service lady were very nasty telling me if I'm not back by 9 am I will be billed double. I find her attitude should of stayed home. The truck . I shouldn't had to tell her to adjust my time she going to ask me were I there yes I were three time you do have a guy name Terry he were there and very helpful. He were in time. Thanks to him he were outstanding.

RASHADD AKEEM J. 
Rating:
5.0

Just be yourself…Thank you

DERRICK EDWARD M. 
Rating:
5.0

Customer did not leave a comment.

BERNICE S. 
Rating:
1.0

Make sure the truck is cleaned and exterminated! I was not happy with the rental.

Davina D. 
Rating:
5.0

The Staff there was professional the location was clean they gave me a awesome experience although I was stressed about moving they made it easy.. I will definitely recommend this U haul location to Family and Friends.

Pamela S. 
Rating:
1.0

Have customer truck prepared for rental to avoid wasting time after customer books online to save time. Have customer money difference from cash deposit upon truck return instead of asking them to come back the next day. (Major inconvenience) Be more accurate about units fuel level to avoid confusion or inaccurate charges.

Michael S. 
Rating:
5.0

Putting more costumer service on the phone

shelby F. 
Rating:
5.0

Facility is well maintained, staff is very professional. I've been storing my music equipment here for 4 years now and feel very comfortable doing so. No complaints.

kevin s.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Charnai W.  |  Online Move In 
Rating:
3.0

Customer did not leave a comment.

Shawnee W.  |  First Impressions 
Rating:
5.0

Very informative thank yoj

Vincent A.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

SIERRA F.  |  First Impressions 
Rating:
5.0

keep up the great work to move forward thanks

BERNICE W.  |  First Impressions 
Rating:
5.0

The customer service there was very great the manager Devita was very helpful. The only thing I don’t like is that my unit is on the top floor and kind of hard for me . But other than that I will recommend on my friends to go to this location

Anita D.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

John W.  |  First Impressions 
No reviews have been submitted for this location.

Additional Services at this Location

  • Moving Truck Icon
    Moving Trucks

    We have the largest selection of new trucks!

  • Trailer Icon
    Trailers & Towing

    Our cargo and utility trailers start at $14.95!

  • Self-Storage Icon
    Self-Storage

    We have the most coverage in North America!

  • Moving Supplies Icon
    Moving Supplies

    We sell hundreds of products to make moving easier!

  • Trailer Hitch Icon
    Trailer Hitches

    U-Haul is North America's #1 hitch installer!

  • Propane Icon
    Propane

    Propane service delivered straight to your door!

  • Truck Sales Icon
    Trucks for Sale

    We have the largest selection in the industry!

Back
To Top