Customer Reviews for U-Haul Moving & Storage at 7 Mile & Van Dyke

3,206 reviews

8055 E 7 Mile Rd   Detroit, MI 48234
(E Of Van Dyke St)

(313) 369-9215

Hours

  • Mon–Thur
    7 am–7 pm
  • Friday
    7 am–8 pm
  • Saturday
    7 am–7 pm
  • Sunday
    9 am–5 pm
Special Operating Hours
  • 12/24/2022: 7:00 am - 4:00 pm
  • 12/25/2022: Closed

Services at this Location:

Contact Us

(313) 369-9215

8055 E 7 Mile Rd
Detroit, MI 48234
(E Of Van Dyke St)

Services at this Location:

Hours

  • Mon–Thur
    7 am–7 pm
  • Friday
    7 am–8 pm
  • Saturday
    7 am–7 pm
  • Sunday
    9 am–5 pm
Special Operating Hours
  • 12/24/2022: 7:00 am - 4:00 pm
  • 12/25/2022: Closed
  • Free towing inspection
  • Propane pay at pump
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

Reviews without text are currently hidden. Show them shown. Hide them

Rating:
5.0

Customer did not leave a comment.

Emma B. 
Rating:
5.0

You could include gas as a perk and incentive for using U-Haul. I don't mind paying for gas but all the rental companies require the customer to pay for gas. Be the first to include gas in the rental package. Just a thought. 🤔🤷

Kathleen J. 
Rating:
5.0

Customer did not leave a comment.

Deanna S. 
Rating:
5.0

Thank you all

shanae F. 
Rating:
5.0

Customer did not leave a comment.

Ronnie C. 
Rating:
1.0

Customer did not leave a comment.

Antoine C. 
Rating:
5.0

Customer did not leave a comment.

Sirena J. 
Rating:
5.0

N/A

Darrell F. 
Rating:
4.0

Customer did not leave a comment.

ARTHURLENE A.  |  First Impressions 
Rating:
1.0

Give the clerk a course in customer service. She was very rude.

LORAINE P. 
Rating:
5.0

All was great the people that helped me we're fantastic 😊

BOB E. 
Rating:
5.0

Customer did not leave a comment.

damian L. 
Rating:
5.0

Customer did not leave a comment.

David C. 
Rating:
5.0

have equipment at booking site. alignment was out. I compliment they for the service.

zahary G. 
Rating:
5.0

Customer did not leave a comment.

Carla J. 
Rating:
1.0

The staff sent me out to find my own truck then called me after yo returned the truck because they said I had the wrong .. After I got there they said it was a mistake..

Malita C. 
Rating:
5.0

Customer did not leave a comment.

DANIELLE J. 
Rating:
5.0

Nothing

Brenda W. 
Rating:
5.0

Nothing, the staff was great.

Timicka F. 
Rating:
3.0

Customer did not leave a comment.

Legina R. 
Rating:
5.0

Make sure the right pictures are on your system for the condition of the truck. The truck had damage in the front and on the side that was not showing up on the pictures that you wanted us to confirm upon the rental.

PAMELA E. 
Rating:
5.0

Nothing the employee's are very polite that's the first thing I noticed, they know how to talk too Customer's if I owed a business of my own I would want people like them to work for me🙂🙂🙂

Gwedndolyn G. 
Rating:
5.0

Customer did not leave a comment.

Sandra J. 
Rating:
5.0

I find the customer service at this location to be exceptional. The Manager, Ms. Qui, and the service staff are helpful and friendly. I will be using this location in the near future. Sincerely, Deena Kennedy Matrix Human Services

Deena K. 
Rating:
5.0

Customer did not leave a comment.

Autumn M. 
Rating:
5.0

Customer did not leave a comment.

Trisha R. 
Rating:
5.0

For this location please continue to hire, support and keep staff like Qui Lassiter and her current staff. I don't choose this location, I choose it because every single rental experience thus far has been Perfect! Suggestion: U-Haul please take none of your hard working staff for granted, that is exactly what you must do in order to improve and sustain improvements made by hard working Staff.

Robert M. 
Rating:
5.0

The Service Was Fine

Michael S. 
Rating:
5.0

Qui was great…

Mark C. 
Rating:
5.0

Everything was good

LaTonja R. 
Rating:
5.0

Customer did not leave a comment.

michael R. 
Rating:
5.0

Customer did not leave a comment.

Monica S.  |  First Impressions 
Rating:
5.0

At least give you back the money for the days you didnt use or only charge you for the amount of days your going to need it oppose to making you automatically pay for 4 days and you may not need them all. Other than that U-Haul is better than hiring a moving company thats going to over charge you rather local or out of state unless you really need them.

Deania W. 
Rating:
5.0

Customer did not leave a comment.

Alice M. 
Rating:
5.0

We will be utilizing this location for equipment and service in the future.

Deena K. 
Rating:
5.0

Customer did not leave a comment.

DESEAN B.  |  Overall Experience 
Rating:
5.0

Oui was very informative and knowledgeable. She was running the store by herself and was fast and efficient. I will come back just because of her.

Christopher L. 
Rating:
5.0

Honestly Nothing, the Customer Service is always Great, the Vehicle's are very Clean, and the Prices are Great! Keep up the Good Work

Montrica J. 
Rating:
5.0

Customer did not leave a comment.

Nathaniel W. 
Rating:
5.0

Well done Thanks U Haul

BERNICE W.  |  Overall Experience 
Rating:
3.0

Customer did not leave a comment.

basher A. 
Rating:
5.0

Check into having Dollies back on the Trucks and more vans at all you guys outlets but other than that you are my favorite number 1 Thank you U-Haul.

Lester B. 
Rating:
5.0

Customer did not leave a comment.

Edwina R. 
Rating:
5.0

Customer did not leave a comment.

Bruce S. 
Rating:
5.0

Customer did not leave a comment.

DAnnemarie K. 
Rating:
5.0

Customer did not leave a comment.

Nathanual B. 
Rating:
4.0

Have more workers

Lemuel C. 
Rating:
5.0

Customer did not leave a comment.

David W. 
Rating:
5.0

Nothing

Tyra C. 
Rating:
5.0

Nothing keep up with the good work.

Caroline L. 
Rating:
4.0

Customer did not leave a comment.

Dangelo F. 
Rating:
5.0

Customer did not leave a comment.

Fredrick H. 
Rating:
5.0

Customer did not leave a comment.

Hussain A. 
Rating:
4.0

Customer did not leave a comment.

Deborah H. 
Rating:
4.0

Customer did not leave a comment.

Nina G. 
Rating:
4.0

The app u guys us sucks it didnt work at all for me and my wife had the same problem but work but took 35 min

James M. 
Rating:
1.0

They sent my deposit in mail in 24 hours that was bullshit

Jessica R. 
Rating:
5.0

Customer did not leave a comment.

TANISHA D. 
Rating:
3.0

Put that you have to pay a 100 dollar deposit on the summary when booking equipment.

Kaylin A. 
Rating:
1.0

Customer did not leave a comment.

Theona P. 
Rating:
4.0

Customer did not leave a comment.

Ethan S. 
Rating:
2.0

Have good running vehicles. If felt like the transmission was about to fall out of this truck. To he check engine light was on the whole time. I'm positive this causes more fuel usage than in is necessary with a proper running moving truck.

Scott H. 
Rating:
5.0

The young lady who helped me was very kind and helpful I truly appreciate all the help they gave me

Doris E.  |  Overall Experience 
Rating:
5.0

My first time using u haul and they were Very helpful and understanding. I had trouble seeing and they walked me through everything. It was a awesome experience. Thanks

Rinda F. 
Rating:
3.0

Customer did not leave a comment.

claudine C. 
Rating:
4.0

Having to pay $ 5 if you put the card by keys or loose change or cellphone was a pain and one young lady was really rude but other than that all it was good

Tequila M.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

TIMOTHY B. 
Rating:
5.0

Customer did not leave a comment.

Kelvin E. 
Rating:
2.0

Upon first inspection at the uhaul dealer everything was less than ideal (very dirty) but OK. After about 20 min of driving a hitting the break pedal it must've dislodged what was hidden, my daughter picked up a crack pipe. After she found the crack pipe we pulled over to inspect further, we found not 1 but 3 dirty hypodermic needles/syringes. After turning on the air we were choked by the extremely strong smell of crack. For the next 6 hours we had to deal with the smell of drugs, the extremely dirty conditions of the truck, and the intense fear of being pulled over and having the police find something we didn't. Overall this is the worst uhaul experience I have ever had and I will 100% be telling prospective customers to never visit this location, they didn't even do the bare minimum of wiping the seats down. Completely unprofessional

Donald E. 
Rating:
3.0

Nothing

Sheila M. 
Rating:
3.0

Customer did not leave a comment.

Jocelyn J. 
Rating:
4.0

When receiving confirmation that the truck and car transport will be at one location and you get there and the truck is there but you have to go somewhere else to pick up car transport after you have been told both will be there.

Joshua L. 
Rating:
5.0

I GOT TO THIS LICATION BECAUSE THE LOCATION ON DEQUINDRE AND 10 mile let the guy who was suppose to have the truck back say he was not bringing it back for a week. Now I have to pay for more mile to get things done because of it. AND. They do not want to give me that 50.00 if y'all can't give me a truck. I thank God for 7 mile and van dyke but this was the second time this happen to me, in a month. Gary cook garyco@sbcglobal. Net 248-225-8104

Gary C. 
Rating:
2.0

Employee's need attitude adjustment. I asked young lady to pull out van because I was not comfortable with the close proximity in which it was parked. I said thank you I appreciate it she reply with a nasty I don't have to do it I was very much taking back for that was so unnecessary.

beverly A. 
Rating:
5.0

Great job nothing to improve

Sterling D. 
Rating:
3.0

Don't make people wait 3-5 days for they money back from a rental and they should let them no in advance so they won't expect there money back when turned in early 👎👎

Tamica L. 
Rating:
5.0

Keep the good work up

Ben F. 
Rating:
1.0

Rodents, moisture, and dirty

William G.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

DESEAN B.  |  First Impressions 
Rating:
2.0

Employees need to show up to work. Equipment wasn't maintained.

Shalamar G. 
Rating:
2.0

Ramp wasn't on the truck so the dolly wasn't used as we had nothing to roll the dolly onto the truck with. THERE WAS NO DOLLY RAMP ATTACHED TO/UNDER THE TRUCK. THAT SHOULD BE INCLUDED ON THE CHECKLIST.

Sunnya M. 
Rating:
5.0

Customer did not leave a comment.

LaDonna W. 
Rating:
1.0

They overcharged me for something I didn't have twice

Dominic J. 
Rating:
1.0

Uhaul truck drove poorly It was dirty on inside. Storage units to small.

Jacqueline B. 
Rating:
3.0

Customer did not leave a comment.

Bernard B. 
Rating:
1.0

Stop taking people money for unessesary reason

Brianca R. 
Rating:
4.0

To have more staff

Pamela H. 
Rating:
5.0

Customer did not leave a comment.

Valeria H. 
Rating:
3.0

Find a better manager with better customer service skills

Francis K. 
Rating:
1.0

Staff was not friendly nor was they as helpful. They were rude and short staffed. Wouldn't recommend this site at all. Tried to charge me for a access key when they never gave one to me. They were in a hurry to close when I checked in and short staffed than.

Betty T.  |  Overall Experience 
Rating:
5.0

Was told that no equipment was available on the phone , online and showed up in 15 minutes of phone call 6 trucks available

Tinae M. 
Rating:
5.0

Nothing. It was great. Great staff!

Alexis F. 
Rating:
4.0

Customer did not leave a comment.

Joel B. 
Rating:
4.0

To not have to reregister when you come in the store after you register online

Sandra H. 
Rating:
3.0

Customer did not leave a comment.

Rachel M.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

NASAR-HARITH-NAS A. 
Rating:
5.0

Appliances dollies

Flora sherrod M. 
Rating:
1.0

Rude customer service will be calling corporate

Jamal C. 
Rating:
5.0

Customer did not leave a comment.

Lenora C. 
Rating:
5.0

Customer did not leave a comment.

Linda H. 
Rating:
5.0

Absolutely nothing

CARMEN Lee M. 
Rating:
5.0

Customer did not leave a comment.

Jessica T. 
Rating:
3.0

Customer did not leave a comment.

Deborah M.  |  First Impressions 
Rating:
1.0

Customer did not leave a comment.

Gloria S. 
Rating:
5.0

Really thankful for you guys

SIERRA F.  |  Overall Experience 
Rating:
4.0

I appreciate the extension of time I was given, before I move out.

Lynetta J.  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Chris A. 
Rating:
5.0

Very satisfied

COZETTA G.  |  Overall Experience 
Rating:
5.0

Made an original reservation with another location on the phone for something they never had at location and had to scramble around and ended up getting lucky with this location. Will not be renting with uhaul again

Christopher S. 
Rating:
4.0

Customer did not leave a comment.

Tony S. 
Rating:
5.0

Everything thing was good...service

Brian C. 
Rating:
1.0

The agent was horrible, she seen us come in the front door and purposely stayed outside pretending to clean a truck. 20 minutes later she comes in and ignores me and helps the lady that came in after me. She states that she seen I was mobile registering and I said I had no choice since you were outside so long. Her attitude was horrible and she claimed she was tired because she was the only one there. During these times, it's better to close the store rather than have agents with nasty attitudes.

Rugenna S. 
Rating:
5.0

Great customer service.

Fowler S. 
Rating:
5.0

Customer did not leave a comment.

MICHAEL S. 
Rating:
5.0

Customer did not leave a comment.

ROSE ANN B.  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

TRACY W.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

RONELL A.  |  Overall Experience 
Rating:
3.0

Customer did not leave a comment.

Yolanda W.  |  Overall Experience 
Rating:
1.0

I put online I drop truck off at livernois

Timia M.  |  Overall Experience 
Rating:
3.0

I paid and my next bill went up $300 that’s why every thing got audited because I couldn’t keep getting over charged

EBON LANCE T.  |  Overall Experience 
Rating:
5.0

Great place I would recommend my friends and others to do that business here

Robert W.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Paris C.  |  First Impressions 
Rating:
5.0

None

Edna P.  |  First Impressions 
Rating:
5.0

Moving in and out of the storage unit was so easy.

Mahogany D.  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Rachel M.  |  First Impressions 
Rating:
5.0

The good folks at this facility handle their business very well. If I need to re-store my property again or rent a moving vehicle, this will be my first choice to contact for help. Thank you so much.

kevin s.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

MARK R.  |  Overall Experience 
Rating:
3.0

Customer did not leave a comment.

Treena C.  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Natalie W.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

aikesiah c.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Calandrarochell S.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

DANISHA MARIE E.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

CHARLOTTE DENISE D.  |  Overall Experience 
Rating:
5.0

The store manager was very nice and caring!

Alisa O.  |  Overall Experience 
Rating:
5.0

I have had my storage for years. Very upset the rent went up. I was told that they sent me a email but I looked in my email and never got it!

DINA H.  |  First Impressions 
Rating:
5.0

The beams made it hard for me to store my refrigerator never rented the unit

Lawonda G.  |  Overall Experience 
Rating:
5.0

Storage unit was small by beams being in them

Lawonda G.  |  First Impressions 
Rating:
1.0

I saw a dead mouse just laying by storage also some of my clothes had mold in them which I had to throw away and mouse feces on my clothes and my move out date was 11-14-2021 I left storage clean

Briana W.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

CHARLOTTE DENISE D.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

kendra c.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

DARYL P.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Katricia M.  |  Overall Experience 
Rating:
5.0

Facility is well maintained, staff is very professional. I've been storing my music equipment here for 4 years now and feel very comfortable doing so. No complaints.

kevin s.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Charnai W.  |  Online Move In 
Rating:
5.0

Customer did not leave a comment.

Lkeisha W.  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Tony W.  |  First Impressions 
Rating:
3.0

Customer did not leave a comment.

Shawnee W.  |  First Impressions 
Rating:
5.0

Very informative thank yoj

Vincent A.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

SIERRA F.  |  First Impressions 
Rating:
4.0

I paid for month 2 month, however when I cleaned out storage, I was unable to advise staff due to COVID-19, I stopped making payments...they continued to charge me 3+ months after the fact. Then placed it on my credit before I was ever informed!

Yonsia B.  |  Overall Experience 
Rating:
5.0

keep up the great work to move forward thanks

BERNICE W.  |  First Impressions 
Rating:
5.0

Very professional environment.

james j.  |  Overall Experience 
Rating:
5.0

The customer service there was very great the manager Devita was very helpful. The only thing I don’t like is that my unit is on the top floor and kind of hard for me . But other than that I will recommend on my friends to go to this location

Anita D.  |  First Impressions 
Rating:
2.0

Customer did not leave a comment.

Warren L.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Jerusha U.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

John W.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Charles L.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

ariale g.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

christina b.  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

Mose P.  |  Overall Experience 
Rating:
3.0

Customer did not leave a comment.

Deanna D.  |  Overall Experience 
Rating:
1.0

First off the online process was horrible when I arrived at the location which was 10 minutes before they're closing time I was rudely told they could do nothing for me in regards to me not being able to get in the building however an employee let me in and once I walk around to my unit it was not ready however I managed to get in to the unit and store my belongings came back the next morning only to be told that I could only come during store hours due to the card machine not working when I arrive on the second day I could swore I seen a bug not knowing exactly what kind of bug would appear to be a cockroach I immediately go to the office they came they picked up the bug but never told me what it was so now I'm in fear of my belongings being infested what kind of operation is this never in my life have I experienced such a unprofessional situation I will be contacting corporate

Sharlene B.  |  Online Move In 
Rating:
5.0

Customer did not leave a comment.

Gwendolyn L.  |  Overall Experience 
Rating:
5.0

Seen my issues with storage and moving out and was helped with the best offers U-Haul has

Brenda W.  |  Overall Experience 
Rating:
5.0

Customer Service is A-1. Friendly, helpful and with a smile.

Jerusha U.  |  First Impressions 
Rating:
4.0

None

METRA Y.  |  Overall Experience 
Rating:
5.0

This staff is nice and understanding and they work with you

charlet c.  |  Overall Experience 
Rating:
5.0

Awesome

sonya l.  |  Overall Experience 
Rating:
1.0

The workers complained the whole time and never picked up the pace when they got a lobby full. The storage unit was infested with roaches which l brought one or two home😠😤.

Davina B.  |  Overall Experience 
Rating:
5.0

It would be nice to have a light inside the storage container. Just a thought. 😁

Sherrie C.  |  Overall Experience 
Rating:
1.0

When I rented the truck I requested a 15'. While I was in the office I was asked to take a larger truck but would only be charged the for the fifteen foot. That did not happen I was over charged.

casandra e.  |  Overall Experience 
Rating:
2.0

Not enough staff. Chaotic.

ravon w.  |  First Impressions 
Rating:
5.0

thank you

chelesea f.  |  First Impressions 
Rating:
1.0

I have lived all over this country from Texas, Nevada, Arizona, Michigan and Maryland in all states I used Uhaul to pull my furniture and for storage. This was the worst experience I have ever had.

Ashia C.  |  Overall Experience 
Rating:
4.0

Everything was fine .

lena b.  |  Overall Experience 
Rating:
5.0

Very helpful, polite and friendly. Tommie and Terry is the best.

Ashia C.  |  Reservation 
Rating:
1.0

My overall experience was horrible from the beginning to the end starting from the customer service representative on the phone my reservation was totally screwed up and the company costed me milage.

Dorrisa C.  |  Reservation 
Rating:
5.0

good job

craig a.  |  Overall Experience 
Rating:
5.0

Please keep up the great work that you do. I thank the Lord for you.😀😀😀

ricky r.  |  Overall Experience 
Rating:
5.0

Great

Earl D.  |  Overall Experience 
No reviews have been submitted for this location.

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