Low lighting at night but overall great experienceAaron M. | Overall Experience
Customer Reviews for U-Haul Moving & Storage at 84th Ave
Surrey, BC V3W7P9
(W Of King George Hwy)
Services at this Location:
- Mon–Thur7 am–7 pm
- Friday7 am–8 pm
- Saturday7 am–7 pm
- Sunday9 am–5 pm
Special Operating Hours
- 12/24/2022: 7:00 am - 3:00 pm
- 12/25/2022: Closed
- Free towing inspection
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
good service .Ciprian P.
Averything was okay only one thing I didn't like. I rent the truck wasn't clean I have to clean my self. Please next time make sure before you provide customers the truck make sure is clean.closs to passenger and drive seat underneath was not clean at all I clean my self.Benjamini N.
Noticed truck was unsafe for passenger after leaving facility due to seat belt being damaged. Staff seemed genuine about being notified of the damage and want to fix the problem which is good to see.Corey F.
Customer did not leave a comment.AARON J.
Good serviceNIEVES A.
Vehicle was clean. However maintenance on it could be done. Steering was very loose, alignment was off.Kevin R.
All goodPhilip O. | Overall Experience
Customer did not leave a comment.Honey S.
Customer did not leave a comment.Ramanpreet S. | Overall Experience
Everything all good only the windshield was not clean and there is not even windshield water in truck it was little hard to drive in the dark. Except this all goodBikramjeet P.
Customer did not leave a comment.Yousef A.
Customer did not leave a comment.gurpreet S.
Make the customer check the roof before leaving Uhaul.Lakhwinder D.
I wasn’t too sure what we would need and we ended moving to a larger unit. Everything went very smoothly. Everyone has been very patient, professional, and knowledgeable. This really made things a pleasure. I’d certainly recommend this location for anyone needing a storage unit and anything else to help with the move! Thank you for making things so pleasant.Margot B. | Online Move In
Customer did not leave a comment.James T. | First Impressions
Office staff were very helpful.isaac s. | Overall Experience
Customer did not leave a comment.Amrit M.
Nothing Great jobWesley K.
Customer did not leave a comment.Carolyn M. | Overall Experience
Fantastic service. Really loved this place. Staff was extremely helpful and friendly. Will let all my friends know about this location and will be using them again soon. Thanks to all.Richard B.
Customer did not leave a comment.Leslie P. | Overall Experience
That pick up location had no one manning it. It is a sketchy trucker stop and the area the trailers go is the kind of ally you expect to see people run into right before they get hacked to bits. Poorly lit as well. Very unprofessional. I called number on the uhaul signs in the scrapyard multiple times, no one was answering. I then called uhaul and after being transferred three times, finally someone helped us. We then had to drive the truck to another uhaul location and rent it from thereâ€¦ I will truly never rent from uhaul again.Scott S.
Customer did not leave a comment.Manvir S.
Employee laksh is really good and understanding I dont speak English good He helped me very much 🌟🌟🌟🌟🌟 for lakshlakshay G.
Customer did not leave a comment.INNOCENT O.
Kulwinder is friendly person Nice to deal with himBACHITAR C.
I LOVE THE SMELL OF YOUR COMPANY 😎😍😍😍😍😍Karmajit k. | Overall Experience
Customer did not leave a comment.Arvind S.
Customer did not leave a comment.CESAR L.
Customer did not leave a comment.Daljinder S.
The staff are the best. All and all, very well maintained and managed.Tsz Hon Wilson K. | Overall Experience
Customer did not leave a comment.MARY V. | Overall Experience
Customer did not leave a comment.AKSHAY B.
customer service was very good and attendant was very helpful.Inderjit S.
Customer did not leave a comment.Kanika T.
Customer did not leave a comment.Asif M.
Customer did not leave a comment.Gagandeep S.
This was such an easy experience and great service. I have never used U haul, so to have this location as my first time, I would say it's a good company. at least this place was. This. Young lady who helped me was fantastic and professional. If I ever need them again, I will come here. Thank youNatasha C.
I didn't get my amount back which i paid for the holdDevinderpal S.
Customer did not leave a comment.INNOCENT O.
They lied about the fuel in the truck after i dropped it off at night. Charged me 65 dollars saying not returned at 1/4 tank. I went and asked to see the truck. Took pic and showed them that it was more than 1/4. They said they made a mistakeâ€¦. I doubt that but did refund mw $65Ravinder B.
Customer did not leave a comment.Fai Lok W. | Overall Experience
Customer did not leave a comment.Parminder S. | Online Move In
Tell about the rent to acostomer as well tell to me like friendly but at the end of my work the duty changed new duty person was not friendly as first one nd behave was not good so pls take care about thisgurpreet S.
Customer did not leave a comment.KYI DA S. | Overall Experience
Customer did not leave a comment.Manveer C.
Everything is very goodinderjit D.
All goodjohn e J.
Better customer service and interactionSHIVAM B.
State of the art service . Everything was made so easy for customers, from online booking to check in to return etc all is done with few touches of your phone . I'm so happy.ALI B.
Customer did not leave a comment.PRATIK U.
The employee that did the check out was great. Very personable and friendly. The employee that did the check in was not.... I will contact the store manager to discuss the employee conduct next weekDaniel B.
Awful experienceRaman K.
I love the customer service and the help I’ve got while renting the unit! The only reason why I stop renting was because I didn’t need to rent it any more! But I loved the experience and the customer service was great!Nelly S. | Overall Experience
They do not answer phone calls even in the business hours.Karan P.
Customer did not leave a comment.Ravinder G.
Customer did not leave a comment.shaminder singh J.
Customer did not leave a comment.AMARPREET S.
Check in queue at last visit on 24/09/2022 evening at the gate in saw unnecessarily wait time.harvinder singh j. | Overall Experience
This was our first time using uhaul services. We were satisfied with uhaul equipment but uhaul dealers at two of the locations that we got in contact with for that were very rude and not at all cooperative with our lack of knowledge.Narinder Sandhu S.
Customer did not leave a comment.Moussa K.
they need to be honestdaljeet S.
Customer did not leave a comment.Bonny B. | First Impressions
Thank you for all your help.colin H.
Customer did not leave a comment.M Arif Q.
The only issue i have is i booked a location closer too my home and the day before pick up I received a call stating that i would have to go to a different location further away to get the vehicle i wanted which added to the costWilliam S.
Customer did not leave a comment.SANDEEP T.
Staff were alright when I needed to figure things out. However, the units are not clean. Some weather stripping would go a long way considering the units are outdoors. Any wind blows dirt and cotton into the units. I was greatly disappointed in the shape my possessions came out of the locker in. Everything was absolutely filthy.Kacey B. | Overall Experience
Customer did not leave a comment.Vello S.
Very bad experienceBaljeet T.
Customer did not leave a comment.GULFAM B.
The guy on morning shift 6 September is awesome.. helped on complete processRanjith S.
Customer did not leave a comment.dawn M.
The guy first made me walk 10 minutes to get the truck and consistently made my rental into the worst experience I've ever had and I rent from Uhaul monthly but now I'm seriously looking at other options! I would never refer this location even to my worst enemy.JOHN R.
Used this location multiple times for rentals. Always good service, reliable and punctual. Never had a problem with getting overcharged here. Highly recommend this location.FELIX Z.
Customer did not leave a comment.Harmanpreet S.
U-haul representative was helpful and gave me great service.ALEXANDER B.
All good! Check in and check out we're both efficient and friendlyRuss H.
Was called 3 years ago informing me incorrectly that my locker contents had been broken into and my belongings gone. It turned out it was another locker. Perhaps some attention to detail before notifying someone 6,000 kilometers away incorrectly and causing great stress. Never an apology from UHaul.Reid T. | Overall Experience
I like the good service and happy 😃 face . I love to going back to this location if I need to rent a van or truck . ThanksBAKJINDERJIT A.
The staff was rude and lack basic customer service skills. When I went to return the truck. I asked them to check fuel and everything. She replied leave the key and be on your wayrajanpreet S.
Todo bien muchas gracias bendicionesrosa jahanna p. | Overall Experience
When I booked my rental, my pickup location was parkland grocery for 2 pm. We waited till 2:15 and no truck arrived. After some research we discovered that U Haul had changed our pickup location without informing us. As a result, we were not actually pick up the truck until 3pm. That made our oving window of 5 hrs instead of 6 hrs. We were very frustrated. There was no email stating pickup location had been changed. VERY UNPROFESSIONAL and incompetent business practices.Bob B.
Customer did not leave a comment.David G.
My husband and I have been a client to uhaul for many years we never had any problems whit staff and or business whit uhaul as been good but, The employee this time was rude and charge us the 12 $ gas when he said he wouldn't and did it only by sending the bill online later and we had to pay extra without our consent . This would be the reason why we won't go to uhaul For future moving or any other services. This employee lost my trust in uhaul.Pinky S.
Customer did not leave a comment.LOUIS L.
Customer did not leave a comment.Reza K.
I drove the U-Haul truck for the first time. Maybe a brochure for the first timers - explaining the basics. Like I couldn't figure out the gears/shift but the person there was more than accommodating and helped.Abhishek P.
Customer did not leave a comment.BALJINDER S.
Customer did not leave a comment.Margaret T.
Customer did not leave a comment.Carolina G.
It was fine. No issues what do ever.Eric H.
Customer did not leave a comment.Tammy G.
Excellent service no need to improveHimat N.
Customer did not leave a comment.LIN B.
Customer did not leave a comment.Braden D.
Uhaul staff is very nice and friendly.Sukhwinder S.
When I went to get the truck the first truck was unsafe to drive and I would have spent 30mins taking pictures. I went back in and mentioned this and they gave me a great truck.SHAWN C.
All is goodDavinder D.
Customer did not leave a comment.Edwin L. | Overall Experience
Customer did not leave a comment.Alejandro R. | Overall Experience
Customer did not leave a comment.David W.
Customer did not leave a comment.Simranjit S.
Customer did not leave a comment.Michael H.
Customer did not leave a comment.Gulzar S.
But the overall process of the booking and scheduling is really bad. I had a horrible experience booking and scheduling the trucks.Shrey K.
Customer did not leave a comment.darshan d. | Overall Experience
It was really bad experience i ever had with uhaul. I booked it at 8 aug and i went there location was closed before 7 and it shows timing it open till 7 Then i booked it again for next daySimranjeet S.
Replace barcode on post for checkout and in purposes. ThxMisty F.
Is very goodATELLA H.
Customer did not leave a comment.Kerry W.
Customer did not leave a comment.Amandeep S.
Customer did not leave a comment.Rana Muhammad A.
Customer did not leave a comment.JUSTIN G. | Overall Experience
Customer did not leave a comment.YANN G.
Professional, friendly and supportiveIssam K. | First Impressions
Customer did not leave a comment.sukhdeep B.
I did not rent from U-Haul. U-Haul has erroneously attached my email address to another customers account. I have repeatedly tried to get U-Haul to correct the problem, but U-Staff refused, saying they did not have the authority to correct the problem. U-Haul is in danger litigation and a lawsuit to recover damages.EDWIN N.
Kulwinder was kind, helpful and accommodating.Eva T. | First Impressions
Customer did not leave a comment.Richard B.
Customer did not leave a comment.JACK S.
Very impressed. Rented a 15' truck last minute, was very surprised one was available as I thought you had to book in advance. Great service, easy to drive truck and a very reasonable price. Will definitely rent again.PHILIP K.
Still haven't heard back from the manager about the 3 counts of incorrect charges, even when I provided proof through pictures and screenshots of before and after. The motto should be "making moving stressful"Angela L.
Give instructions on what to do on return of vehicle.Mike W.
I rented a van for 2 time in 30 days and horrible experience second time the girl helping me at the time of return ask me the van floor mat has foot prints from dry dust common on roads side walks and parking lots im summers she said i will charged with $25 for cleaning i objected that your black rubber floor mat attaracts dust and dirt which can easily be wiped off with broom i offered i can clean it she wasting not a second said broom is there please clean it she make sure i clean it i never had such exp i felt humiliated never coming back i return the van in same condition i picked up and you guys in the business of moving not limo rental and i was not eating inside with food or some popcorns you guya have to take care of shoe marks if any after usage thats poor service iam not coming back.Abhay K.
Customer did not leave a comment.jacqueline michelle b. | First Impressions
Customer did not leave a comment.pam r. | Overall Experience
I NEVER stepped foot onto the property. I cancelled my booking before I even had a chance to use it. I was getting collection notices saying they were going to charge me and charge a late fee!! I find it appauling that A) I could not get through to anyone to advise them for weeks!!! B) that the staff is that out of touch and C) that customer service said I had to be the one to contact the surrey location when all the calls were getting redirected from calling the surrey location's number to customer service!! BRUTAL organization and will not rent from Uhaul again due to this poor service!Angie P. | Overall Experience
Customer did not leave a comment.Roopanjan S. | First Impressions
Customer did not leave a comment.Richard B. | First Impressions
They do what they say they do. Isn't this what we all want from a service provider? ✌☀️💖 🙏 Murray 🇨🇦murray d. | First Impressions
Every staff member that I dealt with at the storage facility was courteous, helpful and efficient.James B. | Overall Experience
Customer did not leave a comment.Glen H. | Overall Experience
The staff is very kind and knowledgeable. He explained every detail that i need to know about self storage and the information was very helpful. Highly recommend this facility.Myung C. | First Impressions
Customer did not leave a comment.Detelina J. | Overall Experience
Customer did not leave a comment.JOSEPH M. | First Impressions
Customer did not leave a comment.John M. | Overall Experience
Our storage wasn’t available on the day as booked. We were very upset and frustrated because we had given notice of moving out. However, there was a gentleman he allowed us to view a storage that was available, it was ok but smaller. He gave us a discount and apologize for the inconvenience. Thanks to him for being patient and understanding.Joel L. | First Impressions
Customer did not leave a comment.Haben K. | Overall Experience
Kulwinder was very helpful. He went above and beyond.Barinder K. | Overall Experience
The facility works excellent. The only issue was when we found out that the unit booked via the storage reservation online was not available. However, that has been resolved quickly.Michal P. | Overall Experience
My only complaint is that the actual locker was very poorly lit. We went there during the day and couldn't see anything inside because the light source was outside the room. It was Kinda hard to see everything. Other than that we have no complaints. The staff were extremely friendly and helpful.Sabeeqa L. | Overall Experience
Customer did not leave a comment.James B. | First Impressions
Customer did not leave a comment.mandeep g. | Overall Experience
All goodKatherine L. | First Impressions
Kulwinder Rai has ZERO customer service skills. I used this locker for about 10 months. On the second month I missed a payment due to confusion of the date. 2 days later he wrote me an email threatening to auction my locker and wrote a very embarrassing and threatening letter to my nephew. 2DAYS. It was his very first communication. Of course I immediately corrected the mistake and was not late again. People make errors, his heavy handed approach and ignorance is completely uncalled for. I DO NOT RECOMMEND using this business. If you are unsure, look up all the comments about this guy on google under ratings and comments. And this has been reported to Uhaul who don’t seem to want to do anything about it.daniel e. | Overall Experience
Customer did not leave a comment.Stephen O. | Overall Experience
Reserved large storage box not available after all .. lock in door … mistake made somewhere.. so the staff were very kind to give me two small portable unitsBUT one unit was made of wood and so warped it took 2 men 15 minutes to bang, pound, kick , hammer and eventually force it shut! I couldn’t believe what I was seeing! Now I am worried I won’t be able to access it.. that my belongings are in a leaky unit. That I hv to move my stuff again and again .. I would hv gone elsewhere but I had to stay at 84th as I had a truck and my helpers leaving .. please get me a larger storage unit.. that closes.. and some help to transfer my belongings as now it i don’t hv a truck not helpers :) :). Please :) Thank you!Katherine L. | First Impressions
Customer did not leave a comment.Ian N. | Overall Experience
Customer did not leave a comment.Christina V. | Overall Experience
Customer did not leave a comment.Rajvir R. | Overall Experience
Customer did not leave a comment.RICHARD D. | Overall Experience
Customer did not leave a comment.Manpreet W. | Overall Experience
I would definitely use them again and I would recommend they to others. Great service.Dave H. | Overall Experience
Customer did not leave a comment.jody s. | First Impressions
Customer did not leave a comment.Syed R. | Overall Experience
Customer did not leave a comment.michael k. | First Impressions
Definitely served its purpose. I only had two visits; move-on and move-out.Vivian d. | Overall Experience
No light was available in my unitDMITRIY M. | Overall Experience
Customer did not leave a comment.lisa d. | Overall Experience
Friendly and helpful service, made my move in easy! Thank you!April A. | Online Move In
I would of like a full pull up not a room with others tho my own room and I need one of those card or fobs plus can you add the fee to have 24 hr access pleaseNicole R. | Online Move In
Customer did not leave a comment.Satinder N. | Overall Experience
Customer did not leave a comment.Biljana C. | Overall Experience
Customer did not leave a comment.Kyle W. | First Impressions
After an initial misunderstanding and over charge the Surrey 84th location went above and beyond to make it right for me. Kulwinder Rai the manager and his staff couldn't have been nicer or more accommodating. Cheers and kudos for their old fashioned professionalism and care. Roger Dionneroger d. | Overall Experience
Customer did not leave a comment.Twila M. | Overall Experience
Customer did not leave a comment.Jason M. | First Impressions
Unit had no lighting(very minimal). Very dark inside.Matthew S. | Overall Experience
5 star start to finish highly recommended will use again if requiredjohn v. | Overall Experience
The units are secure, but sadly they do not provide lighting in them.Shannon W. | Overall Experience
Customer did not leave a comment.Matthew S. | First Impressions
Customer did not leave a comment.gurpreet k. | Overall Experience
Due to the fact that I was moving from the Osoyoos area and made all the arrangements to get there in good time and have the arrangements made weeks in advance .. When I got to the facility I was sent to a unlt and after unloading a good amount of the truck was told they didn't have a 10x10x9unit for me even though I had confirmation on my phone that I had showed them .. I then had to find somewhere to store my stuff... So NO it was not a good experience !!!!!Gail H. | Overall Experience
Customer did not leave a comment.Copper Mechanical Contractin L. | First Impressions
I was supposed to get a lock with my locker and I didn't... also the side of my door is broken very easily accessible right beside a fence that could easily be jumped. . So Mt stuff is not secure whatsoeverManvir C. | Online Move In
Helpful staffJohn A. | First Impressions
Kulwinder Rai was very helpful and kind. Thank you very much for the great assistance.JACOBO F. | First Impressions
Customer did not leave a comment.VIVEK T. | First Impressions
I reserved a 10 x 10 storage locker in August and was phoned by your staff in September if I could move in earlier which I couldnt. I was told if I couldnt book that day I would lose the locker. So I went in and booked a larger one. I called the day before i was to move in and was told the one I booked wasnt available and another 1 bedroom one was. I said it was fine if I was a one bedroom. I came with the truck and the locker was so small. I was told this is all they had. I asked if there was anything else and the gentleman found one on the other end of surrey. I was charged mileage. The other location is dirty has one elevator and 3 other people moving in. Im not impressed with the service at this location and will not recommend it or uhaul. Changing the storage locker size saying I shouldnt have been able to book it is not good enough.Harpreet J. | Overall Experience
First of all, I hope this is the only location that I had a bad experience with your service. I rented a unit, paid it and when it’s time for me to put some stuffs in there, the unit was occupied, argued a bit, wasted time arguing to give us another unit, after 0ver 3 hours of dealing, gave us a new unit but we have to clean it ourselves and we were soaking wet from going in and out of the office. I hope this experience won’t happen to anyone or again to us.Alicia d. | First Impressions
Thank you kindlyAUGUSTO R. | Overall Experience
Customer did not leave a comment.Nicholas C. | Overall Experience
Customer did not leave a comment.Luc O. | Overall Experience
The staff was friendly and efficient every time we went. The storage unit was clean and easy to access. We would definitely use the storage again if we needed to, and will recommend it for those needing storage. The correspondence before and after was well done. Thanks.Robert T. | Overall Experience
Customer did not leave a comment.Azeem A. | Online Move In
Missunder standing Hass Ben resolved that is the most important part for all, ok with the results and relievedBruce M. | First Impressions
The driveways in the facility are often blocked by UHaul vehicles parked there, especially the equipment drop off area. Frustrating accessing unit sometimes. Unit had no lighting nor a plug point. There were a couple of plug points in section C, but they were locked!Joseph F. | Overall Experience
Friendly and helpful service.Jody R. | First Impressions
Was good only complaint really is the climate control as it does not exist, my 55" 4k TV doesn't turn on was only a year old and functioning when I put it in last Aug but other than that, price and location and accommodations were exceeding expectationsJordan P. | Overall Experience
An excellent place to store belongings. Safe and clean and secure.Karen G. | Overall Experience
Customer did not leave a comment.james w. | Overall Experience
Customer did not leave a comment.matthew m. | Overall Experience
Customer did not leave a comment.KEN/SUSAN E. | Overall Experience
Customer did not leave a comment.Byron R. | Overall Experience
Customer did not leave a comment.Gareth C. | Overall Experience