The manager ( Kulwinder ) is such a compassionate , humble and kind man. I was In the moving snd storage industry from 2001-2018 and I would Have LOVED to have had him as an employee. He provides professional and exemplary service with the perfect balance of kindness. Thank you for helping us for over a year, during a very difficult transition. Much appreciated, Deneen Cook

They failed to mention that there is construction going on, so the unit was not accessible with a vehicle because the road is all torn up. We had to load a trolley and slowly pull it to the unit along a narrow (4 feet wide path, trying to avoid the huge 6 foot deep trench that ran along beside the whole building.

It wasn't well lit, but it was secure. I would recommend.

Your website offered a Free $12 Lock with online orders for storage but once I got to the facility your customer service rep was not helpful & refused to even look into this, he refused to give me the Free lock. Of course I had no other choice but to Pay him the Lock because I had All my belongings & didnt want to delay everyone else waiting.

I moved from Winnipeg to Surrey Vancouver. The communication was zero between the two facilities. Apparently the date for the storage unit was entered incorrectly by Winnipeg. When I arrived I had no storage unit!! This was a horrible situation to be in right now. Luckily the lady here at the UHaul in Vancouver called around for us. When I did get to the UHaul facility where my belongings are now the service was amazing (store located at 84th Avenue in Surrey the General Manager Kulwinder Rai) you need more like him. I have never made a move like this so I did not know what to expect. Now I know I should have had more paperwork and clarified more information. I depended on your staff and I guess I should not have. In total I paid over $3000.00 to move and this was very a stressful time and UHaul did not help.

Excellent!

While we book our storage 2 days ahead. Delta location front desk not even check reservation paper and rent out our reserved space. She simply says she rent out the space and let us to call head office to deal with her irresponsibility. We get transfered three times and eventually find a smaller storage than reservation. Very disappointed of this miscommunication. We drive all way back to Delta and Surrey. with full truck. Waste energy, time, and stressful. We need to return truck to a different location. in 96ave. Their rental sign is so tiny. We drive pass a few times too. It is not thought wisely for ppl to drop off their Uhaul. drivers are not able to see it.

Had a storage unit reserved and upon looking at it, determined it was a little too small. Asked for a larger unit and without any hesitation, helped us into a larger one. Very courteous and helpful

My unit was covered in fat shif and I had to throw out majority is my things. Absolutely disgusting. I will be telling everyone I know about this and pursuing legal action

Staff were beyond fantastic , however when finishing up the emptying of unit there was a large puddle of water inside unit and down the walls and fungus growing on our items . A lot of ruined items ,

Service was fast. I was presented with my options right away and I had my truck unloaded and my storage unit filled in under an hour. Thanks for making a potential stressful operation, simpler.

When I arrived with my full U-Haul truck from the US my assigned unit was not available. The young lady did not skip a beat. She provided me with a larger unit immediately.

No issues at all. Used the facility for over 10 years. Moving out was as easy as walking into the office and telling them my name. Would recommend them anytime.

Knowledgeable, friendly staff. Site is clean and well maintained. One improvement would be to provide better/more lighting to the storage units.

Good and professional service

Would like to see lights inside storage unit itself

My stay was short, because I noticed I did not have much to store. Thank you for your services.

Unit Smelled bad, moldy, dirty. Water damage from pipes, & pipes took a fraction of unit. My boxes/contents have moisture. Glad to be gone. broken, restricted access during open hours. mouse traps?!