Customer Reviews for U-Haul Moving & Storage at Airline Blvd

4049 reviews

2855 Airline Blvd   Portsmouth, VA 23701
(Between Victory Blvd & City Park Ave)

(757) 488-7853

Location Hours

  • Mon-Thur: 7 am - 7 pm
  • Fri: 7 am - 8 pm
  • Sat: 7 am - 7 pm
  • Sun: 9 am - 5 pm

Services at this Location:

Contact Us

(757) 488-7853

2855 Airline Blvd
Portsmouth, VA 23701
(Between Victory Blvd & City Park Ave)

Services at this Location:

Location Hours

  • Mon-Thur: 7 am - 7 pm
  • Fri: 7 am - 8 pm
  • Sat: 7 am - 7 pm
  • Sun: 9 am - 5 pm
  • Free towing inspection
  • Propane pay at pump
  • 24 hour customer return
  • habla español

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
5.0

Customer did not leave a comment.

judy C. 
Rating:
5.0

Everything was great.

JOELRONALD W. 
Rating:
4.0

Customer did not leave a comment.

MARYCATHERINE Y. 
Rating:
3.0

Customer did not leave a comment.

GARYANTHONY J. 
Rating:
5.0

Customer did not leave a comment.

Sonya S. 
Rating:
5.0

Friendly

TYRONEANTYONE J. 
Rating:
5.0

Customer did not leave a comment.

SHELBYLAVETTE B. 
Rating:
4.0

Customer did not leave a comment.

Lindsay W. 
Rating:
4.0

The young man who waited on me and got me hooked up to the equipment was excellent.

Thomas B. 
Rating:
5.0

The lady working the counter was polite and handled two customers at a time. She was great.

ROBERT V. 
Rating:
5.0

Customer did not leave a comment.

SAVAADRA L. 
Rating:
2.0

I was overcharged. I did self checkout, I was charged anyway. When I called and let them know. She said she would fix it but then took more money off my card. The self check in is confusing, and too much, all the pictures and everything. Not. Good.

JAVONNELAMAR W. 
Rating:
2.0

Upon pickup I noticed a lingering odor. It got worse as I was driving ,but I was in a rush so I didn't have time to take it back. Upon drop off the older man with whitish hair was very professional.

SHANIKAMONIQUE W. 
Rating:
5.0

STAY THE COURSE!!!

ANDRAMOZELL B. 
Rating:
5.0

Customer did not leave a comment.

JOHNNIE J. 
Rating:
5.0

Customer did not leave a comment.

GERALDO V. 
Rating:
2.0

BETTER CUSTOMER SERVICE SKILLS, LEARN HOW TO TALK TO THERE CUSTOMERS, AND SMILING

LINDAANN T. 
Rating:
5.0

Pick up and drop off was very easy. staff was wonderful. The two ladies I had the opportunity to work with did an excellent job. Give them a raise today!

KIMBERLYTRANICE G. 
Rating:
5.0

Customer did not leave a comment.

Johnnie J. 
Rating:
4.0

Improve the gearing on the trailer stand. It takes way too many revolutions to retract or extend the stand!

MICHAELLEON M. 
Rating:
2.0

I arrived at the location a few minutes before 8:00am, which was my pickup time. When I entered the store, there were 2 employees in the store and I was not greeted by either one. Neither of them were assisting another customer at the time. After a few minutes of waiting, I was rudely greeted with "do you have a reservation?". Unfortunately, neither of the associates was friendly or very helpful when it was time for me to find my designated truck (there were several on the lot and the directions I was given were not clear as to the location of my rental). Conversely, when I returned the rental, the lady who checked me in was very friendly and courteous. If not for her, I would have rated this location as poor and I would never rent from this location again.

ANTHONYREID B. 
Rating:
4.0

Customer did not leave a comment.

Carl L. 
Rating:
5.0

Great job. Thanks!

THOMAS D. 
Rating:
5.0

Keep up the great service, and show cooperate appreciation by giving incentive raises proportionate to increased business because of your professional service representatives!! That says thank you!

ANDRAMOZELL B. 
Rating:
5.0

Customer did not leave a comment.

DANIELWILLIAM K. 
Rating:
4.0

Customer did not leave a comment.

FREDERICKALEXAND C. 
Rating:
5.0

Customer did not leave a comment.

Robert W. 
Rating:
5.0

Make the trailers available for auction

JOSEPH M. 
Rating:
1.0

I will never recommend this place to anyone. The auto transport wasn't ready at all! It had a flat and the crank to lower the stand was broken. So instead of refunding my money they put equipment on the road that wasn't ready. Lucky for them nothing went wrong. THEY SUCK!!!!

peter B. 
Rating:
3.0

Customer did not leave a comment.

william m.  |  First Impressions 
Rating:
5.0

There was a line of people there when I arrived. But the lady worked both computer's too customer's at a time and I was out of there in no time at all so very pleased

Ross M. 
Rating:
5.0

Customer did not leave a comment.

JOSEPHRICHARD T. 
Rating:
3.0

Customer did not leave a comment.

JAMESWALLACE E. 
Rating:
5.0

Customer did not leave a comment.

CARLBENJAMIN M. 
Rating:
5.0

I wanted a truck to move furniture I was getting, everything went smooth and fast and cost was low. I will Definitely use the services again, thank you

Jill D. 
Rating:
3.0

Customer did not leave a comment.

Patricia J.  |  First Impressions 
Rating:
1.0

Reserved a unit in Williamsburg a week or so in advance. The day before the pickup I get a call that a unit is not available and closest unit is in Portsmouth. It was a huge inconvenience in my tight schedule. Very dissatisfied with u-haul as a company and gave the same rating on Yelp.

JAMESALLEN O. 
Rating:
3.0

Test trailer lights before renting them.

DAVIDALAN F. 
Rating:
5.0

Customer did not leave a comment.

Shakeva M. 
Rating:
3.0

Customer did not leave a comment.

Brandan C. 
Rating:
5.0

Customer did not leave a comment.

George H. 
Rating:
5.0

To make sure they doing every right by doing the mobile app and to be sure they getting the right size.

Anisha R. 
Rating:
5.0

Customer did not leave a comment.

PATRICKNEAL B. 
Rating:
5.0

Customer did not leave a comment.

ANNETTECHRISTINE H. 
Rating:
4.0

Customer did not leave a comment.

Carolyn N. 
Rating:
5.0

Nothing that I can think of. I love how you're open early.

KEVINN S. 
Rating:
5.0

Customer did not leave a comment.

MARTASIANICOLE W. 
Rating:
5.0

Blessings

YVONNYACHANTELLE E. 
Rating:
5.0

Customer did not leave a comment.

BRETTAARON W. 
Rating:
5.0

Keep up the GOOD WORK!!

ANDRAMOZELL B. 
Rating:
4.0

Customer did not leave a comment.

DENNISELLIOTT R. 
Rating:
4.0

Also very helpful and quick with their service! Amazing work all around!

Mark L. 
Rating:
1.0

The customer service at the location on Airline Boulevard in Portsmouth Virginia was horrible I would never return again and no I will not recommend anyone for a future references you may want to have a meeting to discuss what customer service is.

Tracy L. 
Rating:
5.0

Keep up the good work!

CARLTONOBRYANT W. 
Rating:
5.0

Customer did not leave a comment.

BRIANDONTA J. 
Rating:
4.0

The people here were also nice and helpful!

Mark L. 
Rating:
5.0

I was pleasantly surprised how smooth everything went. I reserved a pick up truck, but it hadn't been returned. I was offered a cargo van for the same price. I only needed the rental for about 2 hours. I returned it before closing, returned my keys and was done. Great and quick customer service. The associates were also very nice and abut business

JUSTINAGRACE B. 
Rating:
4.0

Customer did not leave a comment.

Priscilla W. 
Rating:
5.0

Customer did not leave a comment.

JOYCEANN G. 
Rating:
5.0

Customer did not leave a comment.

sYNNE W. 
Rating:
5.0

Customer did not leave a comment.

DANIELWILLIAM K. 
Rating:
5.0

.

SHEROMEMARCIA O. 
Rating:
3.0

Check Engine light was on ....that was my only concern. The employees said it needed an oil change...

TERYLGERMAINE S. 
Rating:
4.0

Customer did not leave a comment.

EMMAELNORA W. 
Rating:
4.0

After several changes due to reservations not being correct on the part of uhaul,we did finally work with a location that compleyed helping us .We were to receive a $50 discount for our rental to which we did not receive.I believe the reservations need to be followed up by staff in double checking the locations and hours of operation,in future I had more success and not one single mix up in going through home depot.Sad for the fact uhaul is suppose to specialize with this type of service.

ARLINGTON B. 
Rating:
5.0

Customer did not leave a comment.

LESLIENICOLE P. 
Rating:
5.0

Good service, always use this location

ROBERTMATTHEW D. 
Rating:
5.0

In and out very fast. Really hassle free service.

RUSSELLCHARLES H. 
Rating:
3.0

Check in time was extremely long. The young lady seemed to not know what she was doing. The computer took a long time processing my payment. I had to swipe my card 2 or 3 times.

KEITHAUBREY W. 
Rating:
4.0

Let us know when we are getting refund back in the mail

LUCILLENOBLE P. 
Rating:
5.0

Customer did not leave a comment.

ROBERTPERRY M. 
Rating:
3.0

Unfortunately I had a bad experience at your 2855 Airline Blvd. location in Portsmouth, VA. At approximately 4:00 PM on Saturday 20 March, 2021 I returned the 5x8 trailer I had rented. I travelled over 1,000 miles with your trailer and avoided backing it up for safety and maneuverability concerns. When I arrived at you Airline Blvd. location I pulled up to the sign “return rental equipment here”. I went inside to locate an attendant. When I went back outside one of your employees asked me if I was returning and I stated yes, he then stated that was “going to have to move the trailer”, no please or could you help me out. Your employee stated that I would have to move the trailer I was returning. I stated that I was not comfortable backing up the trailer to move it to his desired location. After I displayed my displeasure I backed up the trailer and moved it to the desired location. Upon getting the trailer at the desired location your employee made the wise comment “that wasn't too hard was it”. An unnecessary comment that did not set well with me. I stated what is the sense of having a sign “return rental equipment here” when it was not the case with my return. Bottom line here is the customer is NOT always correct, however a little courtesy and respect on the part of your employee could have gone a long way of avoiding a conflict/disagreement and negative review. Thank you for opportunity to review your service.

william O. 
Rating:
5.0

Customer did not leave a comment.

CHELSEMARIE W. 
Rating:
5.0

Keep up the good customer service

DONNAFAYE W. 
Rating:
5.0

Excellent customer service!!!!

GEORGELEE G. 
Rating:
5.0

Customer did not leave a comment.

SAM C. 
Rating:
5.0

Customer did not leave a comment.

David M. 
Rating:
3.0

No walk around, SEND IT OUT WITH FULL FUEL

Donald P. 
Rating:
5.0

Customer did not leave a comment.

Roger P. 
Rating:
3.0

Don't return to building

ANNETTECHRISTINE H. 
Rating:
5.0

Customer did not leave a comment.

ALLISON H. 
Rating:
5.0

Couldn't have been any better!

JAMESHOWARD P. 
Rating:
1.0

Have safe vehicles. I almost died in South Carolina. The brakes and power steering went out in the truck . I had my daughter with me and she was scared to death. All that was said was sorry for the inconvenience and I was refunded $300. The truck almost killed us. I will never recommend Uhaul to any of my military friends. Unsafe old trucks with faulty brakes. Take that truck out of inventory before you get a death lawsuit.

JOHNNY F. 
Rating:
5.0

I was not thrilled with the location but, the agent went over and beyond to help us! Because of her, I will definitely book that location again. :)

ALICEJO M. 
Rating:
4.0

Not a thing, pick up was easy. We got our work done and return of the trailer was easy as pick up.

DAVIDCHARLES H. 
Rating:
2.0

When I do online check-in it should not take 1 HR of waiting to receive my service. Hire two cashiers and one or two outside people for weekends. Not 2 cashiers in which both were hooking up trailers and cleaning the vehicles upon return. Returning the trailer I literally waited in the bay for 20 min before going inside to two cashiers sitting there and ignored me. Finally the one unhooked the trailer after I told them to and tried charging me for insurance for both days which I did not choose. They then said they would be right back and I waited 10 minutes only to see them helping another customer on the opposite side of the lot. I just left and they did adjust the charge the next day . Customer service needs to step it up. Its a hit and miss there as I have rented there many times. This time was ridiculous on the wait times both getting and returning the trailer and the unauthorized extra charge

TERRANCE M. 
Rating:
5.0

Customer did not leave a comment.

Tanisha G. 
Rating:
5.0

Customer did not leave a comment.

Douglas C. 
Rating:
3.0

Customer did not leave a comment.

martin F. 
Rating:
5.0

The customer service agent was stellar.

Eric H. 
Rating:
5.0

Customer did not leave a comment.

ANDREWPAUL F. 
Rating:
5.0

Customer did not leave a comment.

LOLITAMICHELLE R. 
Rating:
5.0

Customer did not leave a comment.

D'WANMARQUELL F. 
Rating:
3.0

Acknowledge customers upon entering store.

DONNAFAYE W. 
Rating:
5.0

Customer did not leave a comment.

Robert K. 
Rating:
5.0

I'm satisfied

Tiara B. 
Rating:
5.0

I had difficulty with getting my phone to work with the scan application for returning the vehicle after hours. I would suggest that some folks or people are phone geeks or aware with the technology of their own phone. I have no idea or clue how to get my phone to do nothing either than dial up numbers. Videos are cool, but if I am able to bridge the app and my phone then I need a human being to assist in the process. I believe that something still requires a human being on the phone and not a robot.

TALMADGELENZY D. 
Rating:
5.0

Customer did not leave a comment.

Tyev R. 
Rating:
4.0

Customer did not leave a comment.

Ian H. 
Rating:
1.0

I was screwed out of 50 dollars for mileage that I did not put on the truck with proof of mileage before we left the lot and submitted on the link they send. This place is an absolute ripoff.

JACOB G. 
Rating:
5.0

Customer service was exceptional, great delivery service and storage. My items arrived undamaged and on time. It overall was a pleasant experience. Special thanks to Yolanda!!

April M. 
Rating:
1.0

Manager was rude and disrespectful had a argument over the phone with my husband poor customer service would never use this location again 1st truck check engine light on 2nd truck tire flat terrible experience terrible never use this location

TONILATOYA R. 
Rating:
4.0

Customer did not leave a comment.

Marvin E.  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

Natalie B.  |  Overall Experience 
Rating:
3.0

The bottom of the storage door has a metal little lip to it and it should have a cover of some sorts, i sliced my ankle using that part to push down on the door.

Nicole h.  |  Overall Experience 
Rating:
4.0

The team was very helpful and accommodating during a very busy time of day. Thank you

Skip G.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Herbet C.  |  Overall Experience 
Rating:
5.0

They are the BEST!!! Give those girls a raise!!!!

Nicole H.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Juanita D.  |  Overall Experience 
Rating:
3.0

Customer did not leave a comment.

ivory g.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Stacy F.  |  Overall Experience 
Rating:
4.0

The gate was broken, but pending repairs. KT was very helpful, friendly, and ensuring public safety bu ensuring that CDC guidelines were followed. I really appreciate that!

Samantha S.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Brent H.  |  Online Move In 
Rating:
5.0

Customer did not leave a comment.

James L.  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

Jael W.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Jeffrey W.  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

linda w.  |  Overall Experience 
Rating:
4.0

I had my bass boat and trailer stored there and the 7:00 PM closing time was inconvenient to make coming back from fishing.

Jon T.  |  Overall Experience 
Rating:
4.0

The manager there is awesome and always so understanding

Ashley F.  |  Overall Experience 
Rating:
5.0

Very good service. Best price I found.

Jon T.  |  First Impressions 
Rating:
5.0

Only recommendation would be to have set spots for the RV/Boat storage lot that allows larger vehicles to get in and out

Bradley C.  |  Overall Experience 
Rating:
5.0

Facilities were always neat and clean, no issues at all with storage unit

Robin F.  |  Overall Experience 
Rating:
5.0

Fast check in

Herman S.  |  First Impressions 
Rating:
3.0

My unit is a ltitle older and it's outside; so it's as good as I can expect.

Rodney H.  |  First Impressions 
Rating:
4.0

It would be great to have keyless entry in to the gate, without getting out of your car.

Tamika P.  |  Overall Experience 
Rating:
5.0

Fantastic staff, very freindly and helpfull

Bradley C.  |  First Impressions 
Rating:
3.0

Storage was good. But there are little bugs in all of my stuff. Not sure where they came from. But maybe there could be some type of bug repellant in the storage units. Or something. Thanks.

esther j.  |  Overall Experience 
Rating:
5.0

Great service

Jakeeta W.  |  First Impressions 
Rating:
4.0

Staff have excellent customer service skills !

Caffey W.  |  Overall Experience 
Rating:
5.0

excellent service.

Roger N.  |  Overall Experience 
Rating:
5.0

Great deal and people

Bobby B.  |  Overall Experience 
Rating:
5.0

Very kind and attentive and knowledgeable/ She was patient.

CAROL H.  |  Reservation 
Rating:
5.0

Never had any issues w/ the facility or staff. Staff upon move-out was super friendly and helpful.

Morgan T.  |  Overall Experience 
Rating:
1.0

My reservation was wrong

MICHELLE W.  |  Overall Experience 
Rating:
5.0

All staff personnel were very helpful and accommodating, especially the gen mgt Tyeva Robinson. Thank you for helping my moving experience less stressful. Sincerely, C. Neely

Cynthia N.  |  Overall Experience 
Rating:
4.0

The service is a little slow but everyone there is usually very helpful.

cheri j.  |  Overall Experience 
Rating:
1.0

I picked up a truck and in about 2 1/2 hrs it broke down in a bad area at night with my grandson and was never compensated for the inconvenience rather I was blamed for the trucks malfunction , how

Denise F.  |  Overall Experience 
Rating:
5.0

No comment

Angenita S.  |  Overall Experience 
Rating:
2.0

The worst experience with a large company like Uhaul that I’ve ever experienced. My items were damaged and I got absolutely no help as to replacing my things and I got the run around from staff.

Erica H.  |  Overall Experience 
No reviews have been submitted for this location.

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