There was a line of people there when I arrived. But the lady worked both computer's too customer's at a time and I was out of there in no time at all so very pleasedRoss M.
Trailer Rental & Towing in Portsmouth, VA at U-Haul Moving & Storage at Airline Blvd
Portsmouth, VA 23701
(Between Victory Blvd & City Park Ave)
Services at this Location:
- Mon-Thur: 7 am - 7 pm
- Fri: 7 am - 8 pm
- Sat: 7 am - 7 pm
- Sun: 9 am - 5 pm
- Free towing inspection
- Propane pay at pump
- 24 hour customer return
- habla español
One-Way and In-Town Local Rentals in Portsmouth, VA 23701
U-Haul has the largest selection of in-town and one-way trucks and trailers available in your area. U-Haul offers an easy moving process when you rent a truck or trailer, which include: cargo and enclosed trailers, utility trailers, car trailers and motorcycle trailers. Combine your moving efforts by renting a truck and a trailer from U-Haul today.
Additional Services at this Location
We have the largest selection of new trucks!
Our cargo and utility trailers start at $14.95!
We have the most coverage in North America!
We ship across town or accross the world!
We sell hundreds of products to make moving easier!
U-Haul is North America's #1 hitch installer!
Propane service delivered straight to your door!
We have the largest selection in the industry!
- 3.0 Average Customer Rating
Let us know what you think.
Your valuable feedback will help us serve you better.
I wanted a truck to move furniture I was getting, everything went smooth and fast and cost was low. I will Definitely use the services again, thank youJill D.
Reserved a unit in Williamsburg a week or so in advance. The day before the pickup I get a call that a unit is not available and closest unit is in Portsmouth. It was a huge inconvenience in my tight schedule. Very dissatisfied with u-haul as a company and gave the same rating on Yelp.JAMESALLEN O.
Test trailer lights before renting them.DAVIDALAN F.
To make sure they doing every right by doing the mobile app and to be sure they getting the right size.Anisha R.
Nothing that I can think of. I love how you're open early.KEVINN S.
Keep up the GOOD WORK!!ANDRAMOZELL B.
Also very helpful and quick with their service! Amazing work all around!Mark L.
The customer service at the location on Airline Boulevard in Portsmouth Virginia was horrible I would never return again and no I will not recommend anyone for a future references you may want to have a meeting to discuss what customer service is.Tracy L.
Keep up the good work!CARLTONOBRYANT W.
The people here were also nice and helpful!Mark L.
I was pleasantly surprised how smooth everything went. I reserved a pick up truck, but it hadn't been returned. I was offered a cargo van for the same price. I only needed the rental for about 2 hours. I returned it before closing, returned my keys and was done. Great and quick customer service. The associates were also very nice and abut businessJUSTINAGRACE B.
Check Engine light was on ....that was my only concern. The employees said it needed an oil change...TERYLGERMAINE S.
After several changes due to reservations not being correct on the part of uhaul,we did finally work with a location that compleyed helping us .We were to receive a $50 discount for our rental to which we did not receive.I believe the reservations need to be followed up by staff in double checking the locations and hours of operation,in future I had more success and not one single mix up in going through home depot.Sad for the fact uhaul is suppose to specialize with this type of service.ARLINGTON B.
Good service, always use this locationROBERTMATTHEW D.
In and out very fast. Really hassle free service.RUSSELLCHARLES H.
Check in time was extremely long. The young lady seemed to not know what she was doing. The computer took a long time processing my payment. I had to swipe my card 2 or 3 times.KEITHAUBREY W.
Let us know when we are getting refund back in the mailLUCILLENOBLE P.
Unfortunately I had a bad experience at your 2855 Airline Blvd. location in Portsmouth, VA. At approximately 4:00 PM on Saturday 20 March, 2021 I returned the 5x8 trailer I had rented. I travelled over 1,000 miles with your trailer and avoided backing it up for safety and maneuverability concerns. When I arrived at you Airline Blvd. location I pulled up to the sign â€œreturn rental equipment hereâ€. I went inside to locate an attendant. When I went back outside one of your employees asked me if I was returning and I stated yes, he then stated that was â€œgoing to have to move the trailerâ€, no please or could you help me out. Your employee stated that I would have to move the trailer I was returning. I stated that I was not comfortable backing up the trailer to move it to his desired location. After I displayed my displeasure I backed up the trailer and moved it to the desired location. Upon getting the trailer at the desired location your employee made the wise comment â€œthat wasn't too hard was itâ€. An unnecessary comment that did not set well with me. I stated what is the sense of having a sign â€œreturn rental equipment hereâ€ when it was not the case with my return. Bottom line here is the customer is NOT always correct, however a little courtesy and respect on the part of your employee could have gone a long way of avoiding a conflict/disagreement and negative review. Thank you for opportunity to review your service.william O.
Keep up the good customer serviceDONNAFAYE W.
Excellent customer service!!!!GEORGELEE G.
No walk around, SEND IT OUT WITH FULL FUELDonald P.
Don't return to buildingANNETTECHRISTINE H.