Customer Reviews for U-Haul Moving & Storage at ASU West

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Testimonials from recent customers of U-Haul Moving & Storage at ASU West

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Theoneste B.
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I love this location

Rosemary S.
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Very friendly service, ALWAYS, and everything is very clean. I do have a minor complaint (?) though. My grandson was with me when we dropped off the truck and he was given a u-haul piggy bank (which he loves) by the nice lady behind the desk. Now he wants to go as a u-haul truck for Halloween!!! Any suggestions? LOL

Tanya G. | Overall Experience |
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Customer did not leave a comment.

Daniel H. | Overall Experience |
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Rob and Natalie Packwood have taken a previously so-so location and made it into a well run, thoughtful place of business. Kudos!

Jarell P. | First Impressions |
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Natalie was very helpful and had exactly what I needed in storage facilities. Thank you. Your facility is very convenient for out purposes and I appreciate the terms of the agreement. thank you for your assistance.

Toni L.
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Customer did not leave a comment.

Michael D.
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Nothing , everything was great

Timothy S.
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Customer did not leave a comment.

Stuart T.
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I arranged an agreement with Selina from the PHX scheduling department that she agreed to give me a 50% discount on my rental for bringing the 26ft truck back to the glendale AZ location. I informed here that I did not want to bring the Tow Dolly back with me because it would be empty and the speed limit on the dolly is 55mph. She agreed and I thought that was that. When I dropped the dolly off in Saint George Utah which is what the original contract (physical copy) had on it, I got charged a late and wrong destination fee. This caused me to spend 2 1/2 hours on the phone with the UHaul support to get this corrected. I did get refunded for this mistake by Jade Neal who has been very helpful. This mistake by the Uhaul team added a lot of stress on an already stressful move/situation.

JONATHAN O.
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Customer did not leave a comment.

andrea d. | Overall Experience |
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Staff at this location (when I was first renting a unit) were unprofessional and I felt uncomfortable. No complaints about the unit, other than my storage unit was dark (no light).

Rosemary S.
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We love this place. By far the friendliest we've encountered. Quick to suggest solutions and always professional. Thanks

Gina L.
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Ni Improvement needed. Great Customer service and completely satisfied all the way around.

Eliseo C. | Overall Experience |
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Customer did not leave a comment.

Rosemary S.
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Friendly service and they do their best to get you in and out as quickly as possible

Cynthia L.
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Customer did not leave a comment.

MICHAEL B.
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keep the same personnel

Jose A.
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Nada todo estubo perfecto.

Ledacia C.
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I was double charged as well as $10.00 additional to my receipt rate on my bank statement

Linette M. | Overall Experience |
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The whole staff was excellent and very helpful!

Darlene J. | Online Move In |
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Manager was so helpful! Pleasant to work with !

Teresa R.
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Horrible experience. Lost Unix for a month

David T.
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They were absolutely wonderful!'

DENNIS R.
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Customer did not leave a comment.

Joyce H.
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NOTHING 😍

kenneth g. | First Impressions |
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Customer did not leave a comment.

Darlene J.
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Had some issues with the online 24/7 but the representative on site was wonderful! She helped me get everything all done .

John O.
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Please, when the contract says the vehicle fuel level is on “Full”, that it is actually on full.

MIKE S. | Overall Experience |
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Customer did not leave a comment.

teresa A.
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Not need improve everything was perfect Excelente customer service

kevin a. | Overall Experience |
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Customer did not leave a comment.

Jean T.
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Kind, caring, and friendly. I was very pleased with the level of respect and professionalism shown by the three different people who assisted me. Great job!

CASEY S.
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I had a terrible experience. I'm not going to explain the situation because I doubt Uhaul will do anything to fix it. I won't ever be using Uhaul again though. Goodbye.

Diana S. | Overall Experience |
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The managers and staff are amazing!

ERIK K.
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Kyren provided THE BEST customer service I've ever received. I called the evening before I needed a truck, to do a military move to my new duty station. He informed me that he was out of stock of the truck we needed, but promised to get us one before opening the next morning. I'm not sure how he secured the truck so quickly, but he also had it out front waiting for us, with the keys IN HAND while he put the signs outside the office and unlocked the door. He got us in and out in less than 10 minutes, and made it such an enjoyable experience. I would recommend Kyren to anybody and everybody in AZ.

frances M.
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Customer did not leave a comment.

diana S.
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This location has the best GM and all employees are awesome!

JUSTIN T.
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1st time renter. The process was a little long with needing 3 phone numbers. This location 51st and cactus was very clean, the trucks were spotless. The staff was friendly and they had patience with me. Thank you

Cynthia B.
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In a very big pinch today this location was a lifesaver to me!! Super friendly and helpful staff for rental and return. Will use again!

lindsay p. | Overall Experience |
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The employee Kyle or Kai in the office was very professional and helpful with the rental process of our storage unit. They were also organized and friendly. Thanks again!

TIMOTHY J.
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Nothing that we seen that needed improvement. We were very satisfied

Tabatha H. | Overall Experience |
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Customer did not leave a comment.

Amy M.
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Customer did not leave a comment.

DENISE C.
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Customer did not leave a comment.

Rosemary S.
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Unsure, everything went well and staff very nice/helpful

ANJEANETTE F.
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Customer did not leave a comment.

CHRISTOPHER K.
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Customer did not leave a comment.

TIFFANIE H.
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Customer did not leave a comment.

Jennifer S. | Overall Experience |
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Customer did not leave a comment.

ESTEBAN C.
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Customer did not leave a comment.

Marcela A.
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Kyren Wiley was very helpful, excellent customer service.

MORGAN A.
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Customer did not leave a comment.

Matthew F. | First Impressions |
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I have no complaints

NORA B.
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Great experience, staff was very helpful and efficient.

RUDDY B.
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Keep up the good work, customer service to the fullest every customers.

Brooke B.
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Kyren went above and beyond in setting us up with a one way truck. He was wonderful. I have liked this location for several rentals, this one did not disappoint. I tell others that might need a rental to go there. They are absolutely lovely to work with!

DANIEL J.
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Gas up the vehicle before pickup. Don't change pickup location that was scheduled 12 days in advance. Smooth out the ramp-truck bed transition to make loading easier. Insulate against mirror wind noise in cab. Install cruise control. Include quote for Safe Move upfront, not upsell.

LEONOR L.
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The service was great; everything was nice and clean

OLANDO P. | Overall Experience |
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Customer did not leave a comment.

KELLIE W.
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Customer did not leave a comment.

Rosemary S.
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Final bill was a little higher than expected but all things considered (we did get everything needed done) Great job. Your assistant mgr. Was very professional and courteous - we will be back! Thanjs

Paul L. | Overall Experience |
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This is the second time we've used the U-Haul Storage Units at ASU West. Couldn't have been easier, couldn't have been happier. The staff there make it all look easy. Thank you!

Tarynne L.
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Customer did not leave a comment.

Cecelia T. | First Impressions |
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Lisa went above & beyond during our appointment & in the customer service department. She helped us understand everything & made our switch, from a smaller unit to a larger one (as we were moving in) very convenient. Great personality, as well. Her son, Cory, was very helpful, too.

JOSE R. | Overall Experience |
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Customer did not leave a comment.

RICARDO O.
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Customer did not leave a comment.

Jeremy W.
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Great service thx!

David K. | Overall Experience |
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We came in flabbergasted and stressed, quickly needing a truck and storage unit late on a Saturday. Kyren was so incredibly helpful and patient and kind! He got a squared away with what we needed quickly and was so professional!.

DAVID T.
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Nothing - Lisa Dye was the best!

REED T.
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Lisa was a pleasure to work with. VERY professional, courteous and communicated the terms clearly!! A+

HAMID H.
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Customer did not leave a comment.

DAVID L.
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Customer did not leave a comment.

joe M.
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Not a thing keep up the good work

Annie K.
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friendly service, Lisa was great to work with.

Wendy Sue W. | Overall Experience |
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The truck cab was small and cramped. The seats were extremely uncomfortable and not adjustable to fit a shorter person.

JK Z.
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I had to argue with the person that I reserved the truck that I had reserved it for a 24 hour period and not a 6 hour period. They tried charging me for 2 full days even though I returned it 5 hours early.

Emma A.
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Customer did not leave a comment.

Kenneth L.
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I believe Lisa Dye was the manager....she was GREAT. she was very pleasant and helpful and honest.......now, I don't like to say anything negative....it might have been her son, he kinda maybe needs to work behind the scenes and not deal with the customer. sorry, but Lisa was Great.

Tamishia N.
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Great customer service.

Tyzhaliyah H.
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Customer did not leave a comment.

Jason T.
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Ky was amazing. Very professional and helpful. He should get a raise! I'm a small business owner and I would love to have someone like him working for me. 5 stars all around!

Michael B.
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Hella friendly personnel.

Charles W.
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Customer did not leave a comment.

Shavita F.
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Customer Service. Both times I went in I had to work with very nonchalant people who seem irritated they had to help me.

Kimberly D.
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Customer did not leave a comment.

Janet E.
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Customer did not leave a comment.

Derek H.
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Customer did not leave a comment.

Joseph G.
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super friendly employees. Very helpful and knowledgeable. Made it very easy.

Trevor T.
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I don't appreciate being spoken to as if I'm a child. The mobile check in did not work for me and being told I should have read my Contract is very upsetting when I'm trying to move.

Daniel H. | First Impressions |
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My U-jaul agent,.Ky, was professional, personable and made what could be considered a tedious item on anyone's "to.fo" list, one that left me with the storage I needed in a quick, easy manner, that U-haul should view as exemplary and commendable. Ky was also familiar with his neighborhood and was able to make informed and helpful suggestions about other relocation issues I was facing later.on in the day. .I'm no kid and a veteran of many moves. I can say that Ky'd "spot on" performance made what would prove to be a.long, hot day a little easier for me. Well done!

James H.
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Exorbitant gas prices for a quarter tank used and no obvious notification on the app during checkout that gas is extra in addition to the per mile cost. I would have filled the tank myself had I known. This is not a criticism of the site's employees, they were great.

Donald C.
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Guy at the counter was awesome. He needs a raise for having to go to work during covid 19.

Jennie E.
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Customer did not leave a comment.

Bunsong O.
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Customer did not leave a comment.

Mark H.
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I was really impressed with the customer service and prompt service to get my U-Haul out of there

tara Z.
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These staff members provide exceptional customer service!! I have no reason to ever go elsewhere!!!

Marcus L.
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Was very helpful, eager to please and made renting a moving vehicle very easy. Lisa D. (Center manager) was very help and funny. A++

Kathy B. | Overall Experience |
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Customer did not leave a comment.

Kristin P.
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Very clean location and there to help customers returning or new. Very knowledgeable, and upfront with any and all services and prices.

Andrea D.
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Customer did not leave a comment.

Maria G.
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This was a great experience, and have recommended it two ppl today. Thanks for the great service, and easy process!

George P.
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While I did have some issues with the vehicle I was very well taken care of.

Prisila G.
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The assistant manager kyren was polite helpful and had a great and positive attitude! Great person to have with the company ! Good work

Sherry H. | Overall Experience |
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The manager and staff were so helpful and courteous, and I would definitely recommend this place. But, I will say that the national UHaul system both on computer and the toll free line did not always process my data correctly— which caused delays and errors - once at this location and several times at two other locations. This IT problem needs to be fixed!

Michelle K. | First Impressions |
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Staff was quick, friendly, and overall great!

Brian B.
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Amanda was great! Very friendly and helpful!

Ericka R.
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Customer did not leave a comment.

Stacey P.
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They really went above and beyond to obtain customer satisfaction. I will definitely be returning to this location.

RAFAEL M.
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Customer did not leave a comment.

Mark J.
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Larger trailer inventory?

Colleen B.
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Customer did not leave a comment.

Marcia C.
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Customer did not leave a comment.

archie L.
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Your ushare app is extremely poor, it refused to upload the photo mileage 5 times. I have been chargean over $100 UNFAIRLY. I want to speak to a representative. my phone number is 602.489.8631

James J.
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Customer service was amazing. They made sure the truck I reserved was ready to go. Was a great experience. Will use u-haul in the future.

Tayler A. | Overall Experience |
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Customer did not leave a comment.

Adonis G.
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Had an easy move

Jennifer V.
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Great customer service

Ernie V.
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As far as improvements I don't think they need any. I think that this location is doing a great job. I highly recommend them to anybody needing a U-Haul. Very friendly staff clean equipment easy to get in and out with what you need.

Jo D.
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Kye was the best, he was very compassionate and truly kind especially when I told him my dad just passed away .. he went over and beyond to accommodate my family with all the mishaps happening after picking up the truck up to returning it late... and the manager was very sweet and kind as well when I called to let her knows we might be a half an hour late from the deadline on the agreement., You all are wonderful, THANK YOU SO MUCH from the bottom of our hearts and God Bless you all and your company !!????????

Dean W.
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The customer service was phenomenal!, she really did a great job!

Jennifer S. | First Impressions |
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Customer did not leave a comment.

Tom C. | Overall Experience |
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Customer did not leave a comment.

CURTIS S. | Overall Experience |
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These guys are awesome! They even helped us move our stuff into our Uhaul! Would definitely stay here again!

Diane C.
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It was a very easy process. Great customer service.

Cassy P.
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I booked a reservation over the phone and I needed the truck right away I was told that there would be truck available when I got to the 51st Ave & Cactus location. When I arrived the office was unorganized and I was told that they were double booked... They had only 2 15 foot trucks and 3 reservations and that mine was the most recent one. So I said if I needed to go somewhere else then let me know now so I don't waste my time. The lady in the office then said there are 2 people who reserved those trucks are outside ans just checked in online... There wasn't. Then she started calling people who had reservations and neither answered the phone so she eventually gave me a truck. However standard rental time is 4 hours and it was 1:45 and she then told me to have the truck back by 2:30... Which is 45 minutes. So I was supposed to drive to 2 different locations to move a sectional and 3 beds in 45 minutes. I have used Uhaul before and this experience was the most unorganized and unpleasant experience by far. I won't be returning to this location.

MIYAH U.
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Customer did not leave a comment.

Jason B.
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Customer did not leave a comment.

Timothy Y.
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Everyone was so awesome and helpful

Ethan K.
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Customer did not leave a comment.

Ginger Ann E. | Overall Experience |
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Very professional staff, facility was immaculate, spotless.

Patricia M. | Overall Experience |
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I have paperwork for the final move out but would appreciate an email for final closure and an end to rent reminders. Thanks a bunch!

Mary S. | Overall Experience |
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The new manager and staff were absolutely amazing. Knowing I am a single mom to 4 kids battling cancer, she went above and beyond to make sure I had the accommodations and support I needed at move out

Rasheeda F. | First Impressions |
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There were a few setbacks, but employees worked with us to ensure that we had what we needed.

Paul L. | First Impressions |
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Friendly and helpful staff!

LIsa L. | First Impressions |
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very happy with service was an excellant experience. thank y tide and lisa

Sherry H. | First Impressions |
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Staff very friendly and helpful

Rasheeda F. | Overall Experience |
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Overall, service was wonderful and everyone was willing to help in the best way. The only thing I would say I experienced was a hiccup in information, but that too was resolved, and very quickly.

Arleen C. | Overall Experience |
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Awesome and helpful staff! Extremely convenient and a hop, skip, jump from ASU West. Made the move back a breeze.

DEBORAH B. | First Impressions |
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GREAT SERVICE!

Tina P. | Overall Experience |
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The management is very friendly and helpful. I would definitely recommend this facility!

jannelle marie r. | Overall Experience |
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The only reason we left was we needed a climate controlled facility

nancy A. | Overall Experience |
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Everyone was always helpful and friendly. I think excellent service is always overlooked versus bad service. I want to recognize excellent service when I see it. Keep up the good work!

Kevin N. | Overall Experience |
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It was a pleasure dealing with Molly and Travis, they were very professional

jennifer r. | Overall Experience |
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Molly and staff are truly amazing and really made our experience a pleasant one. I would definitely recommend anyone to their facility. Thank you

Steven Charles J. | Overall Experience |
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Very good customer service. Very caring people.

ramon c. | Overall Experience |
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excellent

Colene J. | Overall Experience |
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Molly & staff were AMAZING. If I ever - EVER need another storage unit or equipment/supplies I will go out of my way to come to this location again- guaranteed!

Kelly G. | First Impressions |
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Molly and her staff were very personable and helpful in obtaining a storage . Thank you

Deborah T. | Overall Experience |
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Everything was very easy... excellent service...from everyone!!

Dana C. | First Impressions |
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Molly , her husband and the rest of the staff were amazing , love this facility

Wendy M. | First Impressions |
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Molly and Tavis are bar none the best I’ve ever dealt with. They have made my moving a lot less stressful then it would have been. I recommend them to anyone!

karina m. | Overall Experience |
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Thank you

Kevin N. | First Impressions |
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Molly and Tavis run an excellent store, they were not only professional, but very supportive and reassuring in the entire process. I am recommending this facility to all my friends.

Christina and Shirley B. | First Impressions |
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Molly was very nice & courteous and was able to get a storage the same day I came in.

Alec G. | Overall Experience |
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Great

Lynn R. | Overall Experience |
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I have cancelled my storage as we no longer need it but if in the future we need storage I would choose this facility.

Jim J. | Overall Experience |
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The man and the woman were the best! I was treated great!

Rachael and Nathan M. | First Impressions |
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The people that work at this facility are the best I have encountered in any of the U-Haul storage business I have been to yet.

David B. | Overall Experience |
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The management there is very friendly and very helpful. I felt that my property would be very safe and secure at this location.

Kari M. | First Impressions |
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Tavis and Molly = awesome! Friendly, helpful! My SUV battery died. A staff member came back in with jumper cables to help! The place needs updating for sure - units don't have lights so very dark.

Lenae C. | First Impressions |
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This location is THE BEST! I had the best experience I've ever had with uhaul thanks to Molly and her amazing team! They got us in quick, took care of us just like family and we really enjoyed them!

Lynn R. | First Impressions |
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Tavis was extremely helpful, efficient and professional.

Jim J. | First Impressions |
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WOW!

Frank James A. | Overall Experience |
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Na

Edward T. | Overall Experience |
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Great unit at a great price!

Maria Dolores F. | Overall Experience |
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They were all very helpful and customer service orientated ... Always available and extremely courteous.. I have recommended them already ...

renee e. | Reservation |
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The best customer service I have received on a long time! I would highly recommend this Uhaul location!

william w. | Overall Experience |
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Employees very helpful and friendly.

Holly Marie L. | Overall Experience |
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:)

Dolores O. | Overall Experience |
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None

Bill N. | Overall Experience |
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It was a location for me and easy access to the storage unit.

Brian H. | Overall Experience |
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Great storage place

No reviews have been submitted for this location.

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