Would have liked SOME light inside the unit. Other than that I was very happy with the facility and staff.
Karen Z. | Overall ExperienceSelf Storage Units in Glendale, AZ, 85304
U-Haul Moving & Storage at ASU West
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We deliver U-Box containers, you pack them up and we store them in our secure warehouse. Load at your own pace! Just give us a call when you want us to pick up or drop off your U-Box containers.
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- 4.0 Average Customer Rating
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Kept changing the pick up spot for my tow dolly that I had reserved then when it came time to pick it up, there wasn't one available. They provided me with a trailer, which worked but cost a lot more in gas. Overall, it ended up being a flawless one way trip and got done, but cost an awful lot. But was satisfied at the end of my journey. So thank you U-Haul!
SHANNA W. | Overall ExperienceRoom had a green lock when I arrived but promptly removed by office manager when I showed the paperwork. Free lock was inside the room.
JOSE O. | Online Move InSome of my furniture was damaged by water where rain went into my unit. This was my only issue I’m aware of. Everything else was excellent
David L. | Overall ExperienceVery friendly people and no problem with them when I requested an extra day. Truck wasn’t available till the next day. So went the following day and was given an extra code to finish up. They never rushed me very nice about everything. Would go there again, definitely.
REBECCA M. | Overall ExperienceDidn't give me the right unit to begin with. And when I went to the unit he gave me one down a hot hall with a tiny door. And my dad said he had arranged it for me to have a large door. So we got it figured out.
SHANNA W. | First ImpressionsI ran into no problems during the 3 months I rented storage, the U-Haul app is slow but storage-wise my belongings were in good condition, especially considering this has been the hottest summer in phoenix. I got to store my things from my dorm last year and was easily abke to retrieve them for my apartment as I start my second year of school.
Danielle K. | Overall ExperienceI work night shift, woke up late and missed my scheduled p/u time. Alex was so helpful and made sure I had enough time to move my home.
MARIA H. | First ImpressionsAlways raising the price
LARRY ANTHONY W. | Overall ExperienceVery good people
Kimberly S. | First ImpressionsThe customer service was outstanding Super helpful and friendly I would recommend this location Unit perfect size and clean The person who helped us , Vanessa was very polite, explained everything very well and was very knowledgeable about the facility
Lupita H. | First ImpressionsThe manager, Vanessa, was extremely kind and helpful. All of her staff are also knowledgeable and professional.
TERRI C. | First ImpressionsThis particular location is filthy and staff aren't what they seem to be in the beginning. The general manager Vanessa has a disgusting attitude and severely lacks customer service skills, threatens customers, I'm not sure how she even made manager. Riley was fine until she followed in the footsteps of Vanessa. I had an amazing experience with Erica and Walter though. They are truly wonderful and have what it takes to keep customers coming in. I really appreciate the efforts and time taken out to deal with my issues.
deandrea g. | Overall ExperienceThe woman in the office on Cactus and 51st Ave in Phoenix was Filthy, with a very nasty attitude. I walked into the office one day to rent a truck to move out. When I walked into the office. I was hit with a very awful urine smell that burned my eyes and cause me to be sick for a week. I ask her what was that smell and she said "I don't sell anything". I said it smells like a cat litter box. Therefore, I ask her if she had a cat. She replied. "Yes I do". She had cat hair all over her clothes. I then had to stand outside the office in order to conduct my business. I'm allergic to cats and was sick for a week after the incident. I have never smelled anything that awful in my life. When I moved out of the unit. Your company charged my debit card for the next month along with late fees after I was out of the unit without my consent. I was a costumer of U-Haul for the past 4 years. However, I will never recommend to any of my friends. As a matter of fact everytime I'm on social media. I will make it a point to trash U-Haul. Please contact me to resolve my issue. 602-820-8654
Wendell M. | Overall Experience