Customer Reviews for U-Haul Moving & Storage at ASU West

1,178 reviews

12280 N 51st Ave   Glendale, AZ 85304
(@ Cactus)

(602) 938-4472

Location Hours

  • Mon-Sun: 24 hours

Services at this Location:

Contact Us

(602) 938-4472

12280 N 51st Ave
Glendale, AZ 85304
(@ Cactus)

Services at this Location:

Location Hours

  • Mon-Sun: 24 hours
  • Boat storage
  • RV storage
  • Vehicle storage

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
1.0

My experience has been even less than poor, I was not able to access my storage unit the last two of only four weeks that I had it, the false claim to be secure and monitored was demonstrated when a homeless man saw I could not get in and shimmied under the gate and opened it from the other side, claiming he had been doing this for over a week for numerous other people. I hired movers for 2 hours to help me and had to pay an extra $110 for time lost because we couldn't get in, it took over 10 days to finally get all my stuff. After a week of trying I finally spoke to ANGEL DE LEON who I was told is the manager, he gave me a code to get in to my storage, and agreed to refund the $149.95 I paid for services that were most definitely not rendered, however, rather than refunding he sent me a bill for $327.01, charging me another $144.95 for the month already paid, $144.95 for April, even though I moved out in March, and $28.99 late fees for not being able to get in to move out, PLUS the $149.95 I already paid, this totals $476.96 examples of fraud, and $476.96 reasons to hire an attorney. This does not occur at storage site that is secure and monitored. Driving by yesterday, I witnessed the card and gate were still not working.

Julie M.  |  Overall Experience 
Rating:
1.0

Very dirty... no workers ever in the office area. Appears that there are people living inside the gates of the storage unit as well. Sorry but would not recommend this place to anyone.

Christopher F.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Bryan A.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

john w.  |  Overall Experience 
Rating:
2.0

Facility on 51st Ave & Cactus did not have an office OR a manager onsite. My unit was not accessible & locked on move in day, so I moved into a empty unit next to mine. Upon arrival the next day, that unit had an additional lock. I had to call, wait for someone to remove their lock, so I could access my property. Then I had to move out of that unit & move all my stuff twice. I notified U-Haul I moved out prior to the end of February but I was paid in full until then. An email was sent confirming my move out & asked another U-Haul rep to verify my unit was empty. NOBODY updated your system that I moved out. I called twice, rep said they would fix this. Then I’m sent a late notice & $145 invoice. I drove from Buckeye to unit location. My access card didn’t work. (But your computer said I was not moved out). The rep said she would move me out (again) & reverse the charges. I asked for confirmation email. Still have not received it.

Chimene N.  |  Overall Experience 
Rating:
1.0

This was a nightmare from the minute I pulled into the parking lot. Card swipe didn't work, no one in the office to help, no answer on any of the numbers posted, gate is broken, waited for 45 mins to finally have someone open the gate. The storage unit assigned was still full of stuff. Just a complete mess.

Brandi M.  |  First Impressions 
Rating:
5.0

I just wished there was a manager on site. The couple I worked with were the best. I was really sad to see them leave.

Faye O.  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

Michael m.  |  Overall Experience 
Rating:
3.0

I need a 24 hour access to run my business as we come and go from state to state at all hours of the day and night I was told that I cannot have 24 hour access even if your body to show the actual need for it you all does not do that anymore although there’s a big sign on the gate and says 24 hour access available still to this day very disappointing very poorly executed I went to CubeSmart instead

DERRICK A.  |  Overall Experience 
Rating:
3.0

Customer did not leave a comment.

Keith S.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Erica C.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Mary M.  |  Overall Experience 
Rating:
3.0

Customer did not leave a comment.

Angie O.  |  Overall Experience 
Rating:
1.0

My experience as a first time U-haul customer was awful. After being told by multiple employees on the phone that I was going to get my first month rent free if I rented a trailer, I was not given that offer once I went to the store after purchasing the trailer to sign for my unit. The lady helping me tried to figure out why I wasn’t going to get my first month free was then yelled at, in front of me, by the Manager, Angel. He was very rude and unprofessional yelling at her saying he’s sick of her and to get out. Then proceeded to say that I am not getting my first month free. I felt very upset with the fact I was told multiple times that I was going to get my first month free after purchasing that trailer. I was also very upset with how unprofessional that manager was acting in front of me and towards his employee. To top everything off, my rental unit was then under my emergency contact phone number and name to where I could not access my account. Having to drive back to the store location because no one on the phone could help me, i had to close out my unit, get a refund for my first month charge and then recharge my card for a new contract under the correct information. I have tried calling customer service to resolve the issue I have but continue to be transfer to someone else and was not helped!

Brittany M.  |  First Impressions 
Rating:
1.0

I was told there was video surveillance, plus security. That my stuff would be safe. My one unit was robbed of almost everything. It was full to the top almost. I was left with one bag. They stole valuable stuff & the most valuable my 41 year old only brothers Ashes in the Urn & his hair! Angel told me we were squared and no charges due. He was great yet the company keeps sending me default messages!

Laurie W.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Kristina S.  |  First Impressions 
Rating:
2.0

1. Facility did not seem secure. People seemed to sneak in on bicycles. However my unit wasn't broken into from what I could tell. 2. Access was 24/7 which was nice. 3. The office was unmanned every time I ever stopped by day or night. 4. I once ran across a maintenance guy. I was struggling with my code and he asked if I needed help. He assisted me with entering my code and I was able to get in. Very nice guy super helpful. 5. My garage door seals were not actually sealing very well at all to the ground. I could tell that dirt and water had entered from previous so I set up tarps on the ground to protect my stuff. Also one of my units on the back wall has termite tunes, so hopefully none of my furniture is damaged. 6. I wouldn't recommend for most of my reasons above. On top of those issues it was IMPOSSIBLE to get a hold of the location via phone. I requested more out the 21st. Next bill due the 27th. They still sent me a new bill and warned me about late fees. I had to contact Uhaul traffic for them to reach out to one of the storage higher ups to handle it. Very frustrating and over the top for what should've been simple and easy to end my storage needs.

Roger S.  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Stacey O.  |  Overall Experience 
Rating:
2.0

I was not aware that I had to go to I 17 and Dunlap to get my pass code and the key to my storage unit. Also my unit was supposed to be accessible by a vehicle but it was not we had to go down a skinny hallway that made moving in extremely difficult

Ann K.  |  Online Move In 
Rating:
5.0

Customer did not leave a comment.

Michael E.  |  Overall Experience 
Rating:
2.0

Customer did not leave a comment.

Jaron N.  |  Overall Experience 
Rating:
5.0

The company is great

Natalie W.  |  First Impressions 
Rating:
1.0

Our storage unit was broken into and the place offered no help at all.

Jacob S.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Terry P.  |  Overall Experience 
Rating:
3.0

Customer did not leave a comment.

Daniel A.  |  Overall Experience 
Rating:
1.0

You need to let people that rent at this location that the office is closed, so no one is watching this place at all. Many homeless roam the property.

Suzanne M.  |  Overall Experience 
Rating:
1.0

Roof leaked ! No one really cared!

Roark S.  |  Overall Experience 
Rating:
3.0

I was rented a storage that had a lock on it. The office was closed and the customer service number listed on the window was not helpful. I did finally get it resolved but not being able to reach the storage manager was very aggravating. The facility was clean. The keypad to exit is very far from the gate

JESSICA D.  |  First Impressions 
Rating:
3.0

I had to wait to long to check in. No one was around. There was about 6 people behind me.

Joann S.  |  Overall Experience 
Rating:
2.0

Was a total hassle, the site is maintained by another site. No information was given on website about this. The first box given already had someone else in it, no one from corporate called me back had to go back to the other site to figure out. The girl at the other site was confused also, but was so friendly and worked everything out.

CYNTHIA B.  |  First Impressions 
Rating:
4.0

Very nice guy Bruce at u haul Very polite and friendly

RICHARD M.  |  First Impressions 
Rating:
5.0

Great customer service and well maintained facility!

Phillip P.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Keara C.  |  Overall Experience 
Rating:
3.0

Service was okay the only problem i have is i signed a contract for 120.00$ a month had service with you for over 1 1/2 years payments always on time or early and by the end i was paying almost 150.00$ absolutely ridiculous!

Daniel S.  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

CHARLES EDWARD M.  |  Overall Experience 
Rating:
1.0

Customer did not leave a comment.

RITA D.  |  First Impressions 
Rating:
4.0

I guess there is not an onsite manager at this time. I kept a card from when I first rented the space and luck for me the card had a good contact number, It wasNatalie Packwood who helped me with my move out. She really is fantastic to work with.

Linda H.  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Tamika F.  |  First Impressions 
Rating:
5.0

Natalie Packwood is amazing! We had a few issues with the gate not opening and she was quick to respond. Natalie goes above and beyond what you would expect. The only problem is the gate doesn’t open sometimes. I had rented a trailer and hired help to assist in my moving, but the gate was never opened. That is in my opinion the only problem with this facility… The gate other than that the staff is amazing and caring, and as mentioned before Natalie and Rob Packwood are amazing and friendly people. Not at all their fault the gate doesn’t operate as it should.

Rogelio G.  |  Overall Experience 
Rating:
3.0

No fork lift drivers on day movers came for pods, that you brokered out. Big miss. Manager came on day off. Trailer transport was not available even though I made reservations 2 weeks in advance. They moved it to another location. Management had to move it themselves to my location as requested. Pods arrived at incorrect facilities, making it painful for me to coordinate with movers as we already had an appointment. Fail on each component.

GARRETT S. 
Rating:
4.0

Customer did not leave a comment.

Jamie C.  |  Overall Experience 
Rating:
5.0

Each ticket I went in to get supplies or just access my storage it was always clean. Thank you for being there when I needed supplies and the storage.

GINA S.  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Sarafina N.  |  Overall Experience 
Rating:
3.0

Emphasize the mobile app option.

CARL G. 
Rating:
4.0

Customer did not leave a comment.

Lynda V. 
Rating:
4.0

Customer did not leave a comment.

Rhoda S. 
Rating:
3.0

Customer did not leave a comment.

SHAWNA S. 
Rating:
5.0

Customer service was excellent! Great prices!

Phillip P.  |  First Impressions 
Rating:
5.0

I have been coming here for awhile now, actually this is the only location that gets my business! The staff here are above excellent always ensuring my needs are met. Courteous and always on point. My only disappointment is learning that U Haul is planning on selling this location. My suggestion on improvement is to not sell this location!

Vivian P. 
Rating:
1.0

Leaky water damage that I was told was repaired only to leak again just as before. Only had my things there 3 weeks and water got into the unit at least 3 times. Staff did nothing besides tell me it was fixed, which it had not,, and then tell me it had been leaky for years and nothing had been done. Negligent.

Justin C.  |  Overall Experience 
Rating:
1.0

Customer did not leave a comment.

Linda W. 
Rating:
5.0

Customer did not leave a comment.

Tiffany K.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Jennifer H.  |  Overall Experience 
Rating:
5.0

I was so so stressed with this move and Rob I think his name was well he helped me so much plus the movers helpers you got for me Valley Boys Movers are the absolute best and I will be recommending them on All social media they completely saved me on one of our hottest days and stayed 3 extra hours.Thank you so much I truly appreciate everything

Lynn K. 
Rating:
5.0

Manager was great Excellent location!

JOSHUA P. 
Rating:
5.0

Customer did not leave a comment.

Misty K. 
Rating:
5.0

The most amazing staff I've dealt with ever. Husband and wife team went up and above any expectations I had. Kind, friendly and courteous. I will definitely recommend this site to anyone.

DANIEL G. 
Rating:
4.0

Customer did not leave a comment.

Marty M.  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Terri J.  |  Overall Experience 
Rating:
5.0

Staff was helpful and really nice to deal with. Pricing was fair on the rental and storage unit

JENNIFER H. 
Rating:
5.0

Customer did not leave a comment.

Benjamin W.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

KOREY B. 
Rating:
5.0

She was very helpful and nice. She showed me the unit and cleaned it out so I can put things in it.

Joann S.  |  First Impressions 
Rating:
5.0

From beginning to end, our experience was exceptional. Want to acknowledge Natalie, in particular, for being so patient with my husband, the trucker...

Cecelia T.  |  Overall Experience 
Rating:
5.0

Best U-Haul location that I have ever been to! Super clean and well maintained truck and very friendly and professional people working there. Thank you!

John B. 
Rating:
5.0

This was the best uhaul experience I've ever had. And I've rented several times in the last twenty years. The owner was super nice, the paperwork was easy. I will never go to a different location.

Denise J. 
Rating:
5.0

Customer did not leave a comment.

VICKI A. 
Rating:
3.0

It’s not always pleasant dealing with customers, the staff does their best to please customers and at the same time meet their requirements, Uhaul employees are trained and need to have good people skills, because they have to interact with moods , stubborn and rude customers each day, it can easily get out of hand, the challenge of being a uhaul manager, of being a professional, takes some sacrifice, some give and take, so this location is a work in progress .

Joel Sander L.  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

Terri J.  |  First Impressions 
Rating:
5.0

The were knowledgeable, friendly, efficient. Great job!

ROBERT C. 
Rating:
5.0

Customer did not leave a comment.

Carol A.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Patrick John Sym F. 
Rating:
5.0

This was the most flawless rental experience ever. Staff is courteous and professional, vehicle was exactly what we needed and pick-up and return was hassle-free. Thanks to everyone involved.

FREDRICA M. 
Rating:
5.0

Employees we're awesome the manager was very pleasant and she was training new employee and she and he was awesome would go back for sure to that location because of their amazing service

JOE V. 
Rating:
5.0

Customer did not leave a comment.

ANTHONY W. 
Rating:
5.0

Customer did not leave a comment.

Mable W. 
Rating:
5.0

Customer did not leave a comment.

Antwain C.  |  Overall Experience 
Rating:
5.0

It was perfect - in and out, this is how it should be.

MATTHEW R. 
Rating:
5.0

The staff here need no improvement. I am always provided with prompt and courteous service. The staff always exceeds my expectations always available to assist my needs. They are superstars in my opinion.

Vivian P. 
Rating:
4.0

Customer did not leave a comment.

Michelle B.  |  Overall Experience 
Rating:
5.0

Natalie was great to work with. She kept me informed when a unit came available and was very professional and nice!!

Vince M.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

JERRY B. 
Rating:
2.0

The new processes were not explained at all. The clerk was not very friendly, and seemed distracted by personal stuff, instead of working with customers.

CHRISTIAN B. 
Rating:
5.0

Customer did not leave a comment.

Lila M.  |  Overall Experience 
Rating:
5.0

Everything went smoothly - very personable staff; efficient, helpful & knowledgeable.

DAVID T. 
Rating:
5.0

I'd say everything is good. Melinda was courteous and efficient as well as friendly.

SUZANNE S. 
Rating:
5.0

Customer did not leave a comment.

kenneth g.  |  Overall Experience 
Rating:
5.0

Great staff! Made the process really easy!

DYLAN T. 
Rating:
5.0

The manager and team have been amazing for the past year and made everything really easy and are quick and efficient.

Denise G.  |  Overall Experience 
Rating:
4.0

Honestly, I don't have many complaints about this storage. When I first purchased a storage unit here, the lady who was speaking to me and was telling me that they are very willing to work with me if ever need be and what not... Well that wasn't necessarily the case after a while. I had fallen down on my luck, and lost my wallet with quite a bit of money inside and wasn't able to even pay my rent let alone a storage unit. So I had spoke to a gentleman there and asked if there was any way I can make just a partial payment with what money I did have on me at the time, (I had $50 out of a $70 bill) and was told that they do not accept partial payments right now. I really wish that you guys would have been able to work with me because as a result I ended up having to get a loan on my title just to be able to pay my storage so all of my personal and private possessions won't get taken. Now, I completely understand that this U-Haul is under absolutely no obligation whatsoever to try to work with me or to accept a partial payment... But I would have really found it useful had this U-Haul been able to work with me and just let me be late on my bill, or make a partial payment until I could come up with the rest. So after I paid for that month, I took all my stuff out the following month and chose to go to a different storage location. In terms of cleanliness, maintenance, accessibility, and just overall experience with the storage itself... My experience was absolutely wonderful and I think that this storage unit is great.

Steven M.  |  Overall Experience 
Rating:
4.0

Really friendly and helpful staff.

Sarafina N.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

TAMEON L. 
Rating:
5.0

The AC in the truck did not function correctly but they gave me a discount to you thank you

THEODORE F. 
Rating:
5.0

Unfortunate that there is no ramp on the 10' truck!!! Very difficult to manage moving.

William A. 
Rating:
5.0

Nothing, They are all very nice there and I would"nt go any where else.

JOHN S. 
Rating:
5.0

I know there is always room for improvement, I can honestly say I dont know of any as they took care of my needs and was ready to assist in any thing I may have needed. Courteous, professional and I just do not see any area that could use any improvement. I love this location.

Vivian P. 
Rating:
5.0

I consider this as my go to spot to rent trucks, and in the last three years I have come here pretty often. I have also had my friends get trucks here also. Very professional and friendly helpful staff. I have not had a bad experience here. As far as improvements I cant recommend anything as the staff has always been efficient in their rental process and check in process is completed quickly and professionally. I would rate this on a scale of 1-10 a 20!

VIVIAN P. 
Rating:
5.0

They went above and beyond to make our move rast and painfree

Pamela K. 
Rating:
5.0

Super nice and friendly staff!

Carey A. 
Rating:
5.0

Customer did not leave a comment.

WILLIAM E.  |  Overall Experience 
Rating:
5.0

Customer service was phenomenal

LYLE F. 
Rating:
5.0

Very happy with UHaul

DEBORAH N.  |  First Impressions 
Rating:
5.0

Assistant manager very professional, helpful and friendly. Had a lot of patience in answering my questions I'm 72 yrs old so, I wanted to make sure I was making the right decision on size ECT. Very happy with your service

Gabriela G.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

MATTHEW S. 
Rating:
5.0

Not much. Everything was as advertised!

MICHAEL B. 
Rating:
5.0

Customer did not leave a comment.

JACQUELYN B. 
Rating:
5.0

Customer did not leave a comment.

VANESSA H. 
Rating:
5.0

I was saved by my uhaul friends at Asu west uhaul on n. 51 ave. Glendale AZ. I had a hectic weekend move and uhaul met every problem I had with a solution, true professionals. I'll be a customer for life. Thanks again couldn't have done it without you.

DAVID S. 
Rating:
1.0

The lady simply told me to drop the keys in the box upon drop off but failed to mention the $20.00 convenience fee or the mobile option for after hours. I feel that this was a shady and very manipulative offhanded way to go about things. I would not recommend after such an experience.

DYNECCA H. 
Rating:
5.0

Customer did not leave a comment.

PETER L. 
Rating:
5.0

The truck was very well maintained, and the guy behind the desk was the most pleasant U-haul employee I've ever dealt with in the 30+ years that I've been renting from U-haul.

Elvan A. 
Rating:
5.0

They were courteous and very clean facility

Colleen D.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Amanda C.  |  Online Move In 
Rating:
5.0

Customer did not leave a comment.

MICHELLE J. 
Rating:
5.0

Customer did not leave a comment.

RICHARD Q.  |  First Impressions 
Rating:
4.0

I wasn't aware of having to bring the van back to the same location. I entered in a “drop off” zip code thinking I was able to return the van there. I find out I can't and then I have to pay more for the mileage to bring it back to the location I started with. Maybe on the site, it should let us know that we can only drop off at the same location.

LANDON C. 
Rating:
3.0

Price did go up So decided to leave.

MICHELLE F.  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

LOUENE G T.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

John S.  |  First Impressions 
Rating:
5.0

Natalie and Rob provide EXCELLENT customer service! Between four storage units, a 15” truck, and odds and ends like boxes, furniture dollies and blankets, they took care of our entire moves! You will NOT be disappointed with the service received at this U-Haul location.

EDWARD H. 
Rating:
5.0

Great staff, extremely helpful!

Sereena P.  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

dan S.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Mark D.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Nikia M.  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Alex R.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Paul C.  |  Overall Experience 
Rating:
5.0

I have rented trucks from this location 4 or 5 times within the last 30 days and I am very satisfied with the service received. Rob, Natalie, Melinda and Kristina always welcomed me with a great attitude and a smile.

JERRY B. 
Rating:
3.0

Very knowledgeable staff when signing lease, was told to come show our disk lock before we were allowed to move in which is fine however upon showing the lock I was told our unit was ready to be accessed that was not the case- the store representative did not make me aware they had placed one of their locks on it. When I finally got the attention of the worker he opened the gate rolling over my left foot (while wearing sandals) and also left some damage to my vehicle. Instead of using his remote to stop the gate his reply with a smile was “quick put it in reverse”. He then proceeded to “wipe” the scratch marks off my bumper and claim nothing happened. Thankfully my foot is just bruised really bad while insurance is handling the damage to my vehicle.

Alesha G.  |  First Impressions 
Rating:
5.0

The customer service here was out of this world & beyond amazing! Thank you so much, for all your help!

JUSTIN R. 
Rating:
3.0

A more friendly person at the desk would be great. The lady behind the desk was like a robot, bossy, and was more than accepting of sending me to another location. Her attitude was so "matter of fact" without room for conversation. The equipment was poorly maintained and caused damage to personal items because of the lack of repair to the vehicle and she just did not care, somewhat greedy.

PETER T. 
Rating:
5.0

Customer did not leave a comment.

Kristina W.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

JASON R.  |  Online Move In 
Rating:
4.0

Customer did not leave a comment.

Alex R.  |  First Impressions 
Rating:
3.0

Customer did not leave a comment.

CHRISTOPHER H. 
Rating:
5.0

Customer did not leave a comment.

CLYDE T. 
Rating:
5.0

Customer did not leave a comment.

JASON R. 
Rating:
5.0

Customer did not leave a comment.

Jerald R. 
Rating:
5.0

Customer did not leave a comment.

DOMI P. 
Rating:
5.0

Customer did not leave a comment.

Ledacia C.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

KIM D.  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

Tina B.  |  Overall Experience 
Rating:
3.0

Customer did not leave a comment.

DARLENE B. 
Rating:
5.0

Customer did not leave a comment.

ROBERT D. 
Rating:
5.0

Customer did not leave a comment.

Dale A. 
Rating:
5.0

Customer did not leave a comment.

Sheila B. 
Rating:
5.0

Customer did not leave a comment.

JERRY B. 
Rating:
5.0

Customer did not leave a comment.

Stephen C. 
Rating:
5.0

Keep doing what you're doing

JOHNNIE R. 
Rating:
5.0

Very friendly staff and extremely helpful and quick!

ALEXANDER D. 
Rating:
1.0

Bad service The lady On the desk she's awful

SAIF A. 
Rating:
5.0

Natalie was very efficient and super helpful with accommodating my entire move. The BEST GM

Pouya E. 
Rating:
5.0

Great first impression on my move to Arizona made things very simple & Great customer service!

Gary A. 
Rating:
5.0

Customer did not leave a comment.

feroz A. 
Rating:
5.0

Natalie & Rob was very polite and treated me very nice. I will be back!

Mary V. 
Rating:
5.0

Clean, no issues

Jason G.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Julie R. 
Rating:
5.0

Rob and Natalie provided EXCELLENT customer service! The facility is clean and secure. I have peace of mind knowing the Packwoods are onsite. The best storage facility experience I’ve had in Arizona. Highly recommended!

Edward H.  |  Online Move In 
Rating:
5.0

Customer did not leave a comment.

Alan Arthur O.  |  Overall Experience 
Rating:
3.0

Reason for the 3 star is I reserved a 5x9 roll up unit and it still says they are available for rent now but when arrived I was told they don't have any available and received a inside unit.

Timothy R.  |  First Impressions 
Rating:
5.0

They don't need no improving the lady was very nice and respectful

LAWRENCE G. 
Rating:
5.0

Nothing..they were perfect

Nita B. 
Rating:
1.0

Wrongfully charged and had to take it upon myself to getting it fixed

Latarisha G. 
Rating:
4.0

Customer did not leave a comment.

EDWARD M.  |  Overall Experience 
Rating:
5.0

I was a little disappointed when the U-Haul website told me this location didn't have the size truck I needed available. I did not want to go anywhere else after the wonderful service I've received here. A quick phone call, just for advice on perhaps renting a smaller truck and will it work. Robert answered the phone and had me in a truck that met my needs within 15 minutes. Great Service Guys! Thanks!!!

Rosemary S. 
Rating:
5.0

Customer did not leave a comment.

OLIVIA S. 
Rating:
1.0

Get rid of your manager. She is not very nice.

GILBERT C. 
Rating:
5.0

Knowledgable, friendly staff. Best price.

jennifer B. 
Rating:
5.0

I love this location

Theoneste B. 
Rating:
5.0

Very friendly service, ALWAYS, and everything is very clean. I do have a minor complaint (?) though. My grandson was with me when we dropped off the truck and he was given a u-haul piggy bank (which he loves) by the nice lady behind the desk. Now he wants to go as a u-haul truck for Halloween!!! Any suggestions? LOL

Rosemary S. 
Rating:
5.0

Customer did not leave a comment.

Tanya G.  |  Overall Experience 
Rating:
5.0

Rob and Natalie Packwood have taken a previously so-so location and made it into a well run, thoughtful place of business. Kudos!

Daniel H.  |  Overall Experience 
Rating:
5.0

Natalie was very helpful and had exactly what I needed in storage facilities. Thank you. Your facility is very convenient for out purposes and I appreciate the terms of the agreement. thank you for your assistance.

Jarell P.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Toni L. 
Rating:
5.0

Nothing , everything was great

Michael D. 
Rating:
5.0

Customer did not leave a comment.

Timothy S. 
Rating:
1.0

I arranged an agreement with Selina from the PHX scheduling department that she agreed to give me a 50% discount on my rental for bringing the 26ft truck back to the glendale AZ location. I informed here that I did not want to bring the Tow Dolly back with me because it would be empty and the speed limit on the dolly is 55mph. She agreed and I thought that was that. When I dropped the dolly off in Saint George Utah which is what the original contract (physical copy) had on it, I got charged a late and wrong destination fee. This caused me to spend 2 1/2 hours on the phone with the UHaul support to get this corrected. I did get refunded for this mistake by Jade Neal who has been very helpful. This mistake by the Uhaul team added a lot of stress on an already stressful move/situation.

Stuart T. 
Rating:
5.0

Customer did not leave a comment.

JONATHAN O. 
Rating:
3.0

Staff at this location (when I was first renting a unit) were unprofessional and I felt uncomfortable. No complaints about the unit, other than my storage unit was dark (no light).

andrea d.  |  Overall Experience 
Rating:
5.0

We love this place. By far the friendliest we've encountered. Quick to suggest solutions and always professional. Thanks

Rosemary S. 
Rating:
5.0

Ni Improvement needed. Great Customer service and completely satisfied all the way around.

Gina L. 
Rating:
4.0

Customer did not leave a comment.

Eliseo C.  |  Overall Experience 
Rating:
5.0

Friendly service and they do their best to get you in and out as quickly as possible

Rosemary S. 
Rating:
5.0

Customer did not leave a comment.

Cynthia L. 
Rating:
5.0

keep the same personnel

MICHAEL B. 
Rating:
5.0

Nada todo estubo perfecto.

Jose A. 
Rating:
1.0

I was double charged as well as $10.00 additional to my receipt rate on my bank statement

Ledacia C. 
Rating:
5.0

The whole staff was excellent and very helpful!

Linette M.  |  Overall Experience 
Rating:
5.0

Manager was so helpful! Pleasant to work with !

Darlene J.  |  Online Move In 
Rating:
1.0

Horrible experience. Lost Unix for a month

Teresa R. 
Rating:
5.0

They were absolutely wonderful!'

David T. 
Rating:
5.0

Customer did not leave a comment.

DENNIS R. 
Rating:
5.0

NOTHING 😍

Joyce H. 
Rating:
5.0

Customer did not leave a comment.

kenneth g.  |  First Impressions 
Rating:
5.0

Had some issues with the online 24/7 but the representative on site was wonderful! She helped me get everything all done .

Darlene J. 
Rating:
4.0

Please, when the contract says the vehicle fuel level is on “Full”, that it is actually on full.

John O. 
Rating:
3.0

Customer did not leave a comment.

MIKE S.  |  Overall Experience 
Rating:
5.0

Not need improve everything was perfect Excelente customer service

teresa A. 
Rating:
5.0

Customer did not leave a comment.

kevin a.  |  Overall Experience 
Rating:
5.0

Kind, caring, and friendly. I was very pleased with the level of respect and professionalism shown by the three different people who assisted me. Great job!

Jean T. 
Rating:
5.0

The managers and staff are amazing!

Diana S.  |  Overall Experience 
Rating:
5.0

The employee Kyle or Kai in the office was very professional and helpful with the rental process of our storage unit. They were also organized and friendly. Thanks again!

lindsay p.  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Tabatha H.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Jennifer S.  |  Overall Experience 
Rating:
5.0

I have no complaints

Matthew F.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

OLANDO P.  |  Overall Experience 
Rating:
5.0

This is the second time we've used the U-Haul Storage Units at ASU West. Couldn't have been easier, couldn't have been happier. The staff there make it all look easy. Thank you!

Paul L.  |  Overall Experience 
Rating:
5.0

Lisa went above & beyond during our appointment & in the customer service department. She helped us understand everything & made our switch, from a smaller unit to a larger one (as we were moving in) very convenient. Great personality, as well. Her son, Cory, was very helpful, too.

Cecelia T.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

JOSE R.  |  Overall Experience 
Rating:
5.0

We came in flabbergasted and stressed, quickly needing a truck and storage unit late on a Saturday. Kyren was so incredibly helpful and patient and kind! He got a squared away with what we needed quickly and was so professional!.

David K.  |  Overall Experience 
Rating:
5.0

The truck cab was small and cramped. The seats were extremely uncomfortable and not adjustable to fit a shorter person.

Wendy Sue W.  |  Overall Experience 
Rating:
5.0

My U-jaul agent,.Ky, was professional, personable and made what could be considered a tedious item on anyone's "to.fo" list, one that left me with the storage I needed in a quick, easy manner, that U-haul should view as exemplary and commendable. Ky was also familiar with his neighborhood and was able to make informed and helpful suggestions about other relocation issues I was facing later.on in the day. .I'm no kid and a veteran of many moves. I can say that Ky'd "spot on" performance made what would prove to be a.long, hot day a little easier for me. Well done!

Daniel H.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Kathy B.  |  Overall Experience 
Rating:
5.0

The manager and staff were so helpful and courteous, and I would definitely recommend this place. But, I will say that the national UHaul system both on computer and the toll free line did not always process my data correctly— which caused delays and errors - once at this location and several times at two other locations. This IT problem needs to be fixed!

Sherry H.  |  Overall Experience 
Rating:
5.0

Staff was quick, friendly, and overall great!

Michelle K.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Tayler A.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Jennifer S.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Tom C.  |  Overall Experience 
Rating:
5.0

These guys are awesome! They even helped us move our stuff into our Uhaul! Would definitely stay here again!

CURTIS S.  |  Overall Experience 
Rating:
5.0

Very professional staff, facility was immaculate, spotless.

Ginger Ann E.  |  Overall Experience 
Rating:
5.0

I have paperwork for the final move out but would appreciate an email for final closure and an end to rent reminders. Thanks a bunch!

Patricia M.  |  Overall Experience 
Rating:
5.0

The new manager and staff were absolutely amazing. Knowing I am a single mom to 4 kids battling cancer, she went above and beyond to make sure I had the accommodations and support I needed at move out

Mary S.  |  Overall Experience 
Rating:
4.0

There were a few setbacks, but employees worked with us to ensure that we had what we needed.

Rasheeda F.  |  First Impressions 
Rating:
5.0

Friendly and helpful staff!

Paul L.  |  First Impressions 
Rating:
5.0

very happy with service was an excellant experience. thank y tide and lisa

LIsa L.  |  First Impressions 
Rating:
5.0

Staff very friendly and helpful

Sherry H.  |  First Impressions 
Rating:
5.0

Overall, service was wonderful and everyone was willing to help in the best way. The only thing I would say I experienced was a hiccup in information, but that too was resolved, and very quickly.

Rasheeda F.  |  Overall Experience 
Rating:
5.0

Awesome and helpful staff! Extremely convenient and a hop, skip, jump from ASU West. Made the move back a breeze.

Arleen C.  |  Overall Experience 
Rating:
5.0

GREAT SERVICE!

DEBORAH B.  |  First Impressions 
Rating:
5.0

The management is very friendly and helpful. I would definitely recommend this facility!

TINA P.  |  Overall Experience 
Rating:
4.0

The only reason we left was we needed a climate controlled facility

jannelle marie r.  |  Overall Experience 
Rating:
5.0

Everyone was always helpful and friendly. I think excellent service is always overlooked versus bad service. I want to recognize excellent service when I see it. Keep up the good work!

nancy A.  |  Overall Experience 
Rating:
5.0

It was a pleasure dealing with Molly and Travis, they were very professional

Kevin N.  |  Overall Experience 
Rating:
5.0

Molly and staff are truly amazing and really made our experience a pleasant one. I would definitely recommend anyone to their facility. Thank you

jennifer r.  |  Overall Experience 
Rating:
5.0

Very good customer service. Very caring people.

Steven Charles J.  |  Overall Experience 
Rating:
5.0

excellent

ramon c.  |  Overall Experience 
Rating:
5.0

Molly & staff were AMAZING. If I ever - EVER need another storage unit or equipment/supplies I will go out of my way to come to this location again- guaranteed!

Colene J.  |  Overall Experience 
Rating:
5.0

Molly and her staff were very personable and helpful in obtaining a storage . Thank you

Kelly G.  |  First Impressions 
Rating:
5.0

Everything was very easy... excellent service...from everyone!!

Deborah T.  |  Overall Experience 
Rating:
5.0

Molly , her husband and the rest of the staff were amazing , love this facility

Dana C.  |  First Impressions 
Rating:
5.0

Molly and Tavis are bar none the best I’ve ever dealt with. They have made my moving a lot less stressful then it would have been. I recommend them to anyone!

Wendy M.  |  First Impressions 
Rating:
5.0

Thank you

karina m.  |  Overall Experience 
Rating:
5.0

Molly and Tavis run an excellent store, they were not only professional, but very supportive and reassuring in the entire process. I am recommending this facility to all my friends.

Kevin N.  |  First Impressions 
Rating:
5.0

Molly was very nice & courteous and was able to get a storage the same day I came in.

Christina and Shirley B.  |  First Impressions 
Rating:
5.0

Great

Alec G.  |  Overall Experience 
Rating:
5.0

I have cancelled my storage as we no longer need it but if in the future we need storage I would choose this facility.

Lynn R.  |  Overall Experience 
Rating:
5.0

The man and the woman were the best! I was treated great!

Jim J.  |  Overall Experience 
Rating:
5.0

The people that work at this facility are the best I have encountered in any of the U-Haul storage business I have been to yet.

Rachael and Nathan M.  |  First Impressions 
Rating:
5.0

The management there is very friendly and very helpful. I felt that my property would be very safe and secure at this location.

David B.  |  Overall Experience 
Rating:
4.0

Tavis and Molly = awesome! Friendly, helpful! My SUV battery died. A staff member came back in with jumper cables to help! The place needs updating for sure - units don't have lights so very dark.

Kari M.  |  First Impressions 
Rating:
5.0

This location is THE BEST! I had the best experience I've ever had with uhaul thanks to Molly and her amazing team! They got us in quick, took care of us just like family and we really enjoyed them!

Lenae C.  |  First Impressions 
Rating:
5.0

Tavis was extremely helpful, efficient and professional.

Lynn R.  |  First Impressions 
Rating:
5.0

WOW!

Jim J.  |  First Impressions 
Rating:
5.0

Na

Frank James A.  |  Overall Experience 
Rating:
5.0

Great unit at a great price!

Edward T.  |  Overall Experience 
Rating:
5.0

They were all very helpful and customer service orientated ... Always available and extremely courteous.. I have recommended them already ...

Maria Dolores F.  |  Overall Experience 
Rating:
5.0

The best customer service I have received on a long time! I would highly recommend this Uhaul location!

renee e.  |  Reservation 
Rating:
5.0

Employees very helpful and friendly.

william w.  |  Overall Experience 
Rating:
5.0

:)

Holly Marie L.  |  Overall Experience 
Rating:
5.0

None

Dolores O.  |  Overall Experience 
Rating:
4.0

It was a location for me and easy access to the storage unit.

Bill N.  |  Overall Experience 
Rating:
5.0

Great storage place

Brian H.  |  Overall Experience 
No reviews have been submitted for this location.

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