Customer Reviews for U-Haul Moving & Storage at ASU West

1,154 reviews

12280 N 51st Ave   Glendale, AZ 85304
(@ Cactus)

(602) 938-4472

Location Hours

  • Mon-Sun: 24 hours
Special Operating Hours
  • 12/24/2021: 7:00 am - 4:00 pm
  • 12/25/2021: Closed

Services at this Location:

Contact Us

(602) 938-4472

12280 N 51st Ave
Glendale, AZ 85304
(@ Cactus)

Services at this Location:

Location Hours

  • Mon-Sun: 24 hours
Special Operating Hours
  • 12/24/2021: 7:00 am - 4:00 pm
  • 12/25/2021: Closed
  • Boat storage
  • RV storage
  • Vehicle storage

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
3.0

Customer did not leave a comment.

Daniel A.  |  Overall Experience 
Rating:
1.0

You need to let people that rent at this location that the office is closed, so no one is watching this place at all. Many homeless roam the property.

Suzanne M.  |  Overall Experience 
Rating:
1.0

Roof leaked ! No one really cared!

Roark S.  |  Overall Experience 
Rating:
3.0

I was rented a storage that had a lock on it. The office was closed and the customer service number listed on the window was not helpful. I did finally get it resolved but not being able to reach the storage manager was very aggravating. The facility was clean. The keypad to exit is very far from the gate

JESSICA D.  |  First Impressions 
Rating:
3.0

I had to wait to long to check in. No one was around. There was about 6 people behind me.

Joann S.  |  Overall Experience 
Rating:
2.0

Was a total hassle, the site is maintained by another site. No information was given on website about this. The first box given already had someone else in it, no one from corporate called me back had to go back to the other site to figure out. The girl at the other site was confused also, but was so friendly and worked everything out.

CYNTHIA B.  |  First Impressions 
Rating:
4.0

Very nice guy Bruce at u haul Very polite and friendly

RICHARD M.  |  First Impressions 
Rating:
5.0

Great customer service and well maintained facility!

Phillip P.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Keara C.  |  Overall Experience 
Rating:
3.0

Service was okay the only problem i have is i signed a contract for 120.00$ a month had service with you for over 1 1/2 years payments always on time or early and by the end i was paying almost 150.00$ absolutely ridiculous!

Daniel S.  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

CHARLES EDWARD M.  |  Overall Experience 
Rating:
1.0

Customer did not leave a comment.

RITA D.  |  First Impressions 
Rating:
4.0

I guess there is not an onsite manager at this time. I kept a card from when I first rented the space and luck for me the card had a good contact number, It wasNatalie Packwood who helped me with my move out. She really is fantastic to work with.

Linda H.  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Tamika F.  |  First Impressions 
Rating:
5.0

Natalie Packwood is amazing! We had a few issues with the gate not opening and she was quick to respond. Natalie goes above and beyond what you would expect. The only problem is the gate doesn’t open sometimes. I had rented a trailer and hired help to assist in my moving, but the gate was never opened. That is in my opinion the only problem with this facility… The gate other than that the staff is amazing and caring, and as mentioned before Natalie and Rob Packwood are amazing and friendly people. Not at all their fault the gate doesn’t operate as it should.

Rogelio G.  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Jamie C.  |  Overall Experience 
Rating:
5.0

Each ticket I went in to get supplies or just access my storage it was always clean. Thank you for being there when I needed supplies and the storage.

GINA S.  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Sarafina N.  |  Overall Experience 
Rating:
5.0

Customer service was excellent! Great prices!

Phillip P.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Benjamin W.  |  First Impressions 
Rating:
5.0

She was very helpful and nice. She showed me the unit and cleaned it out so I can put things in it.

Joann S.  |  First Impressions 
Rating:
3.0

It’s not always pleasant dealing with customers, the staff does their best to please customers and at the same time meet their requirements, Uhaul employees are trained and need to have good people skills, because they have to interact with moods , stubborn and rude customers each day, it can easily get out of hand, the challenge of being a uhaul manager, of being a professional, takes some sacrifice, some give and take, so this location is a work in progress .

Joel Sander L.  |  First Impressions 
Rating:
5.0

Natalie was great to work with. She kept me informed when a unit came available and was very professional and nice!!

Vince M.  |  First Impressions 
Rating:
4.0

Really friendly and helpful staff.

Sarafina N.  |  First Impressions 
Rating:
5.0

Assistant manager very professional, helpful and friendly. Had a lot of patience in answering my questions I'm 72 yrs old so, I wanted to make sure I was making the right decision on size ECT. Very happy with your service

Gabriela G.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Amanda C.  |  Online Move In 
Rating:
5.0

Customer did not leave a comment.

RICHARD Q.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

John S.  |  First Impressions 
Rating:
5.0

Great staff, extremely helpful!

Sereena P.  |  First Impressions 
Rating:
3.0

Very knowledgeable staff when signing lease, was told to come show our disk lock before we were allowed to move in which is fine however upon showing the lock I was told our unit was ready to be accessed that was not the case- the store representative did not make me aware they had placed one of their locks on it. When I finally got the attention of the worker he opened the gate rolling over my left foot (while wearing sandals) and also left some damage to my vehicle. Instead of using his remote to stop the gate his reply with a smile was “quick put it in reverse”. He then proceeded to “wipe” the scratch marks off my bumper and claim nothing happened. Thankfully my foot is just bruised really bad while insurance is handling the damage to my vehicle.

Alesha G.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

KIM D.  |  First Impressions 
Rating:
3.0

Reason for the 3 star is I reserved a 5x9 roll up unit and it still says they are available for rent now but when arrived I was told they don't have any available and received a inside unit.

Timothy R.  |  First Impressions 
Rating:
5.0

Natalie was very helpful and had exactly what I needed in storage facilities. Thank you. Your facility is very convenient for out purposes and I appreciate the terms of the agreement. thank you for your assistance.

Jarell P.  |  First Impressions 
Rating:
5.0

Manager was so helpful! Pleasant to work with !

Darlene J.  |  Online Move In 
Rating:
5.0

I have no complaints

Matthew F.  |  First Impressions 
Rating:
5.0

Molly and Tavis are bar none the best I’ve ever dealt with. They have made my moving a lot less stressful then it would have been. I recommend them to anyone!

Wendy M.  |  First Impressions 
Rating:
5.0

The best customer service I have received on a long time! I would highly recommend this Uhaul location!

renee e.  |  Reservation 
No reviews have been submitted for this location.

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