Customer Reviews for U-Haul Moving & Storage at ASU West

1,160 reviews

12280 N 51st Ave   Glendale, AZ 85304
(@ Cactus)

(602) 938-4472

Location Hours

  • Mon-Sun: 24 hours

Services at this Location:

Contact Us

(602) 938-4472

12280 N 51st Ave
Glendale, AZ 85304
(@ Cactus)

Services at this Location:

Location Hours

  • Mon-Sun: 24 hours
  • Boat storage
  • RV storage
  • Vehicle storage

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
2.0

I was not aware that I had to go to I 17 and Dunlap to get my pass code and the key to my storage unit. Also my unit was supposed to be accessible by a vehicle but it was not we had to go down a skinny hallway that made moving in extremely difficult

Ann K.  |  Online Move In 
Rating:
5.0

Customer did not leave a comment.

Michael E.  |  Overall Experience 
Rating:
2.0

Customer did not leave a comment.

Jaron N.  |  Overall Experience 
Rating:
5.0

The company is great

Natalie W.  |  First Impressions 
Rating:
1.0

Our storage unit was broken into and the place offered no help at all.

Jacob S.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Terry P.  |  Overall Experience 
Rating:
3.0

Customer did not leave a comment.

Daniel A.  |  Overall Experience 
Rating:
1.0

You need to let people that rent at this location that the office is closed, so no one is watching this place at all. Many homeless roam the property.

Suzanne M.  |  Overall Experience 
Rating:
1.0

Roof leaked ! No one really cared!

Roark S.  |  Overall Experience 
Rating:
3.0

I was rented a storage that had a lock on it. The office was closed and the customer service number listed on the window was not helpful. I did finally get it resolved but not being able to reach the storage manager was very aggravating. The facility was clean. The keypad to exit is very far from the gate

JESSICA D.  |  First Impressions 
Rating:
3.0

I had to wait to long to check in. No one was around. There was about 6 people behind me.

Joann S.  |  Overall Experience 
Rating:
2.0

Was a total hassle, the site is maintained by another site. No information was given on website about this. The first box given already had someone else in it, no one from corporate called me back had to go back to the other site to figure out. The girl at the other site was confused also, but was so friendly and worked everything out.

CYNTHIA B.  |  First Impressions 
Rating:
4.0

Very nice guy Bruce at u haul Very polite and friendly

RICHARD M.  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

Tamika F.  |  First Impressions 
Rating:
3.0

No fork lift drivers on day movers came for pods, that you brokered out. Big miss. Manager came on day off. Trailer transport was not available even though I made reservations 2 weeks in advance. They moved it to another location. Management had to move it themselves to my location as requested. Pods arrived at incorrect facilities, making it painful for me to coordinate with movers as we already had an appointment. Fail on each component.

GARRETT S. 
Rating:
3.0

Emphasize the mobile app option.

CARL G. 
Rating:
4.0

Customer did not leave a comment.

Lynda V. 
Rating:
4.0

Customer did not leave a comment.

Rhoda S. 
Rating:
3.0

Customer did not leave a comment.

SHAWNA S. 
Rating:
5.0

I have been coming here for awhile now, actually this is the only location that gets my business! The staff here are above excellent always ensuring my needs are met. Courteous and always on point. My only disappointment is learning that U Haul is planning on selling this location. My suggestion on improvement is to not sell this location!

Vivian P. 
Rating:
1.0

Customer did not leave a comment.

Linda W. 
Rating:
5.0

I was so so stressed with this move and Rob I think his name was well he helped me so much plus the movers helpers you got for me Valley Boys Movers are the absolute best and I will be recommending them on All social media they completely saved me on one of our hottest days and stayed 3 extra hours.Thank you so much I truly appreciate everything

Lynn K. 
Rating:
5.0

Manager was great Excellent location!

JOSHUA P. 
Rating:
5.0

Customer did not leave a comment.

Misty K. 
Rating:
5.0

The most amazing staff I've dealt with ever. Husband and wife team went up and above any expectations I had. Kind, friendly and courteous. I will definitely recommend this site to anyone.

DANIEL G. 
Rating:
5.0

Staff was helpful and really nice to deal with. Pricing was fair on the rental and storage unit

JENNIFER H. 
Rating:
5.0

Customer did not leave a comment.

Benjamin W.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

KOREY B. 
Rating:
5.0

She was very helpful and nice. She showed me the unit and cleaned it out so I can put things in it.

Joann S.  |  First Impressions 
Rating:
5.0

Best U-Haul location that I have ever been to! Super clean and well maintained truck and very friendly and professional people working there. Thank you!

John B. 
Rating:
5.0

This was the best uhaul experience I've ever had. And I've rented several times in the last twenty years. The owner was super nice, the paperwork was easy. I will never go to a different location.

Denise J. 
Rating:
5.0

Customer did not leave a comment.

VICKI A. 
Rating:
3.0

It’s not always pleasant dealing with customers, the staff does their best to please customers and at the same time meet their requirements, Uhaul employees are trained and need to have good people skills, because they have to interact with moods , stubborn and rude customers each day, it can easily get out of hand, the challenge of being a uhaul manager, of being a professional, takes some sacrifice, some give and take, so this location is a work in progress .

Joel Sander L.  |  First Impressions 
Rating:
5.0

The were knowledgeable, friendly, efficient. Great job!

ROBERT C. 
Rating:
5.0

Customer did not leave a comment.

Patrick John Sym F. 
Rating:
5.0

This was the most flawless rental experience ever. Staff is courteous and professional, vehicle was exactly what we needed and pick-up and return was hassle-free. Thanks to everyone involved.

FREDRICA M. 
Rating:
5.0

Employees we're awesome the manager was very pleasant and she was training new employee and she and he was awesome would go back for sure to that location because of their amazing service

JOE V. 
Rating:
5.0

Customer did not leave a comment.

ANTHONY W. 
Rating:
5.0

Customer did not leave a comment.

Mable W. 
Rating:
5.0

It was perfect - in and out, this is how it should be.

MATTHEW R. 
Rating:
5.0

The staff here need no improvement. I am always provided with prompt and courteous service. The staff always exceeds my expectations always available to assist my needs. They are superstars in my opinion.

Vivian P. 
Rating:
5.0

Natalie was great to work with. She kept me informed when a unit came available and was very professional and nice!!

Vince M.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

JERRY B. 
Rating:
2.0

The new processes were not explained at all. The clerk was not very friendly, and seemed distracted by personal stuff, instead of working with customers.

CHRISTIAN B. 
Rating:
5.0

Everything went smoothly - very personable staff; efficient, helpful & knowledgeable.

DAVID T. 
Rating:
5.0

I'd say everything is good. Melinda was courteous and efficient as well as friendly.

SUZANNE S. 
Rating:
5.0

Great staff! Made the process really easy!

DYLAN T. 
Rating:
5.0

Customer did not leave a comment.

TAMEON L. 
Rating:
5.0

The AC in the truck did not function correctly but they gave me a discount to you thank you

THEODORE F. 
Rating:
5.0

Unfortunate that there is no ramp on the 10' truck!!! Very difficult to manage moving.

William A. 
Rating:
5.0

Nothing, They are all very nice there and I would"nt go any where else.

JOHN S. 
Rating:
5.0

I know there is always room for improvement, I can honestly say I dont know of any as they took care of my needs and was ready to assist in any thing I may have needed. Courteous, professional and I just do not see any area that could use any improvement. I love this location.

Vivian P. 
Rating:
5.0

I consider this as my go to spot to rent trucks, and in the last three years I have come here pretty often. I have also had my friends get trucks here also. Very professional and friendly helpful staff. I have not had a bad experience here. As far as improvements I cant recommend anything as the staff has always been efficient in their rental process and check in process is completed quickly and professionally. I would rate this on a scale of 1-10 a 20!

VIVIAN P. 
Rating:
5.0

They went above and beyond to make our move rast and painfree

Pamela K. 
Rating:
5.0

Super nice and friendly staff!

Carey A. 
Rating:
5.0

Customer service was phenomenal

LYLE F. 
Rating:
5.0

Assistant manager very professional, helpful and friendly. Had a lot of patience in answering my questions I'm 72 yrs old so, I wanted to make sure I was making the right decision on size ECT. Very happy with your service

Gabriela G.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

MATTHEW S. 
Rating:
5.0

Not much. Everything was as advertised!

MICHAEL B. 
Rating:
5.0

Customer did not leave a comment.

JACQUELYN B. 
Rating:
5.0

Customer did not leave a comment.

VANESSA H. 
Rating:
5.0

I was saved by my uhaul friends at Asu west uhaul on n. 51 ave. Glendale AZ. I had a hectic weekend move and uhaul met every problem I had with a solution, true professionals. I'll be a customer for life. Thanks again couldn't have done it without you.

DAVID S. 
Rating:
1.0

The lady simply told me to drop the keys in the box upon drop off but failed to mention the $20.00 convenience fee or the mobile option for after hours. I feel that this was a shady and very manipulative offhanded way to go about things. I would not recommend after such an experience.

DYNECCA H. 
Rating:
5.0

Customer did not leave a comment.

PETER L. 
Rating:
5.0

The truck was very well maintained, and the guy behind the desk was the most pleasant U-haul employee I've ever dealt with in the 30+ years that I've been renting from U-haul.

Elvan A. 
Rating:
5.0

Customer did not leave a comment.

MICHELLE J. 
Rating:
5.0

Customer did not leave a comment.

RICHARD Q.  |  First Impressions 
Rating:
4.0

I wasn't aware of having to bring the van back to the same location. I entered in a “drop off” zip code thinking I was able to return the van there. I find out I can't and then I have to pay more for the mileage to bring it back to the location I started with. Maybe on the site, it should let us know that we can only drop off at the same location.

LANDON C. 
Rating:
5.0

Customer did not leave a comment.

John S.  |  First Impressions 
Rating:
5.0

Natalie and Rob provide EXCELLENT customer service! Between four storage units, a 15” truck, and odds and ends like boxes, furniture dollies and blankets, they took care of our entire moves! You will NOT be disappointed with the service received at this U-Haul location.

EDWARD H. 
Rating:
5.0

Great staff, extremely helpful!

Sereena P.  |  First Impressions 
Rating:
5.0

I have rented trucks from this location 4 or 5 times within the last 30 days and I am very satisfied with the service received. Rob, Natalie, Melinda and Kristina always welcomed me with a great attitude and a smile.

JERRY B. 
Rating:
3.0

Very knowledgeable staff when signing lease, was told to come show our disk lock before we were allowed to move in which is fine however upon showing the lock I was told our unit was ready to be accessed that was not the case- the store representative did not make me aware they had placed one of their locks on it. When I finally got the attention of the worker he opened the gate rolling over my left foot (while wearing sandals) and also left some damage to my vehicle. Instead of using his remote to stop the gate his reply with a smile was “quick put it in reverse”. He then proceeded to “wipe” the scratch marks off my bumper and claim nothing happened. Thankfully my foot is just bruised really bad while insurance is handling the damage to my vehicle.

Alesha G.  |  First Impressions 
Rating:
5.0

The customer service here was out of this world & beyond amazing! Thank you so much, for all your help!

JUSTIN R. 
Rating:
3.0

A more friendly person at the desk would be great. The lady behind the desk was like a robot, bossy, and was more than accepting of sending me to another location. Her attitude was so "matter of fact" without room for conversation. The equipment was poorly maintained and caused damage to personal items because of the lack of repair to the vehicle and she just did not care, somewhat greedy.

PETER T. 
Rating:
3.0

Customer did not leave a comment.

CHRISTOPHER H. 
Rating:
5.0

Customer did not leave a comment.

CLYDE T. 
Rating:
5.0

Customer did not leave a comment.

JASON R. 
Rating:
5.0

Customer did not leave a comment.

Jerald R. 
Rating:
5.0

Customer did not leave a comment.

DOMI P. 
Rating:
5.0

Customer did not leave a comment.

KIM D.  |  First Impressions 
Rating:
3.0

Customer did not leave a comment.

DARLENE B. 
Rating:
5.0

Customer did not leave a comment.

ROBERT D. 
Rating:
5.0

Customer did not leave a comment.

Dale A. 
Rating:
5.0

Customer did not leave a comment.

Sheila B. 
Rating:
5.0

Customer did not leave a comment.

JERRY B. 
Rating:
5.0

Customer did not leave a comment.

Stephen C. 
Rating:
5.0

Keep doing what you're doing

JOHNNIE R. 
Rating:
5.0

Very friendly staff and extremely helpful and quick!

ALEXANDER D. 
Rating:
1.0

Bad service The lady On the desk she's awful

SAIF A. 
Rating:
5.0

Natalie was very efficient and super helpful with accommodating my entire move. The BEST GM

Pouya E. 
Rating:
5.0

Great first impression on my move to Arizona made things very simple & Great customer service!

Gary A. 
Rating:
5.0

Customer did not leave a comment.

feroz A. 
Rating:
5.0

Natalie & Rob was very polite and treated me very nice. I will be back!

Mary V. 
Rating:
5.0

Customer did not leave a comment.

Julie R. 
Rating:
3.0

Reason for the 3 star is I reserved a 5x9 roll up unit and it still says they are available for rent now but when arrived I was told they don't have any available and received a inside unit.

Timothy R.  |  First Impressions 
Rating:
5.0

They don't need no improving the lady was very nice and respectful

LAWRENCE G. 
Rating:
5.0

Nothing..they were perfect

Nita B. 
Rating:
1.0

Wrongfully charged and had to take it upon myself to getting it fixed

Latarisha G. 
Rating:
5.0

I was a little disappointed when the U-Haul website told me this location didn't have the size truck I needed available. I did not want to go anywhere else after the wonderful service I've received here. A quick phone call, just for advice on perhaps renting a smaller truck and will it work. Robert answered the phone and had me in a truck that met my needs within 15 minutes. Great Service Guys! Thanks!!!

Rosemary S. 
Rating:
5.0

Customer did not leave a comment.

OLIVIA S. 
Rating:
1.0

Get rid of your manager. She is not very nice.

GILBERT C. 
Rating:
5.0

Knowledgable, friendly staff. Best price.

jennifer B. 
Rating:
5.0

I love this location

Theoneste B. 
Rating:
5.0

Very friendly service, ALWAYS, and everything is very clean. I do have a minor complaint (?) though. My grandson was with me when we dropped off the truck and he was given a u-haul piggy bank (which he loves) by the nice lady behind the desk. Now he wants to go as a u-haul truck for Halloween!!! Any suggestions? LOL

Rosemary S. 
Rating:
5.0

Natalie was very helpful and had exactly what I needed in storage facilities. Thank you. Your facility is very convenient for out purposes and I appreciate the terms of the agreement. thank you for your assistance.

Jarell P.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Toni L. 
Rating:
5.0

Nothing , everything was great

Michael D. 
Rating:
5.0

Customer did not leave a comment.

Timothy S. 
Rating:
1.0

I arranged an agreement with Selina from the PHX scheduling department that she agreed to give me a 50% discount on my rental for bringing the 26ft truck back to the glendale AZ location. I informed here that I did not want to bring the Tow Dolly back with me because it would be empty and the speed limit on the dolly is 55mph. She agreed and I thought that was that. When I dropped the dolly off in Saint George Utah which is what the original contract (physical copy) had on it, I got charged a late and wrong destination fee. This caused me to spend 2 1/2 hours on the phone with the UHaul support to get this corrected. I did get refunded for this mistake by Jade Neal who has been very helpful. This mistake by the Uhaul team added a lot of stress on an already stressful move/situation.

Stuart T. 
Rating:
5.0

Customer did not leave a comment.

JONATHAN O. 
Rating:
5.0

We love this place. By far the friendliest we've encountered. Quick to suggest solutions and always professional. Thanks

Rosemary S. 
Rating:
5.0

Ni Improvement needed. Great Customer service and completely satisfied all the way around.

Gina L. 
Rating:
5.0

Friendly service and they do their best to get you in and out as quickly as possible

Rosemary S. 
Rating:
5.0

Customer did not leave a comment.

Cynthia L. 
Rating:
5.0

keep the same personnel

MICHAEL B. 
Rating:
5.0

Nada todo estubo perfecto.

Jose A. 
Rating:
1.0

I was double charged as well as $10.00 additional to my receipt rate on my bank statement

Ledacia C. 
Rating:
5.0

Manager was so helpful! Pleasant to work with !

Darlene J.  |  Online Move In 
Rating:
1.0

Horrible experience. Lost Unix for a month

Teresa R. 
Rating:
5.0

They were absolutely wonderful!'

David T. 
Rating:
5.0

Customer did not leave a comment.

DENNIS R. 
Rating:
5.0

NOTHING 😍

Joyce H. 
Rating:
5.0

Had some issues with the online 24/7 but the representative on site was wonderful! She helped me get everything all done .

Darlene J. 
Rating:
4.0

Please, when the contract says the vehicle fuel level is on “Full”, that it is actually on full.

John O. 
Rating:
5.0

Not need improve everything was perfect Excelente customer service

teresa A. 
Rating:
5.0

Kind, caring, and friendly. I was very pleased with the level of respect and professionalism shown by the three different people who assisted me. Great job!

Jean T. 
Rating:
5.0

I have no complaints

Matthew F.  |  First Impressions 
Rating:
5.0

Molly and Tavis are bar none the best I’ve ever dealt with. They have made my moving a lot less stressful then it would have been. I recommend them to anyone!

Wendy M.  |  First Impressions 
Rating:
5.0

The best customer service I have received on a long time! I would highly recommend this Uhaul location!

renee e.  |  Reservation 
No reviews have been submitted for this location.

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