Customer did not leave a comment.Patrick John Sym F.
Customer Reviews for U-Haul Moving & Storage at ASU West
Glendale, AZ 85304
Services at this Location:
- Mon-Thur: 7 am - 7 pm
- Fri: 7 am - 8 pm
- Sat: 7 am - 7 pm
- Sun: 9 am - 5 pm
- Free towing inspection
- 24 hour customer return
- Boat storage
- RV storage
- Vehicle storage
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
This was the most flawless rental experience ever. Staff is courteous and professional, vehicle was exactly what we needed and pick-up and return was hassle-free. Thanks to everyone involved.FREDRICA M.
Employees we're awesome the manager was very pleasant and she was training new employee and she and he was awesome would go back for sure to that location because of their amazing serviceJOE V.
Customer did not leave a comment.ANTHONY W.
Customer did not leave a comment.Mable W.
Customer did not leave a comment.Antwain C. | Overall Experience
It was perfect - in and out, this is how it should be.MATTHEW R.
The staff here need no improvement. I am always provided with prompt and courteous service. The staff always exceeds my expectations always available to assist my needs. They are superstars in my opinion.Vivian P.
Customer did not leave a comment.Michelle B. | Overall Experience
Natalie was great to work with. She kept me informed when a unit came available and was very professional and nice!!Vince M. | First Impressions
Customer did not leave a comment.JERRY B.
The new processes were not explained at all. The clerk was not very friendly, and seemed distracted by personal stuff, instead of working with customers.CHRISTIAN B.
Customer did not leave a comment.Lila M. | Overall Experience
Everything went smoothly - very personable staff; efficient, helpful & knowledgeable.DAVID T.
I'd say everything is good. Melinda was courteous and efficient as well as friendly.SUZANNE S.
Customer did not leave a comment.kenneth g. | Overall Experience
Great staff! Made the process really easy!DYLAN T.
The manager and team have been amazing for the past year and made everything really easy and are quick and efficient.Denise G. | Overall Experience
Honestly, I don't have many complaints about this storage. When I first purchased a storage unit here, the lady who was speaking to me and was telling me that they are very willing to work with me if ever need be and what not... Well that wasn't necessarily the case after a while. I had fallen down on my luck, and lost my wallet with quite a bit of money inside and wasn't able to even pay my rent let alone a storage unit. So I had spoke to a gentleman there and asked if there was any way I can make just a partial payment with what money I did have on me at the time, (I had $50 out of a $70 bill) and was told that they do not accept partial payments right now. I really wish that you guys would have been able to work with me because as a result I ended up having to get a loan on my title just to be able to pay my storage so all of my personal and private possessions won't get taken. Now, I completely understand that this U-Haul is under absolutely no obligation whatsoever to try to work with me or to accept a partial payment... But I would have really found it useful had this U-Haul been able to work with me and just let me be late on my bill, or make a partial payment until I could come up with the rest. So after I paid for that month, I took all my stuff out the following month and chose to go to a different storage location. In terms of cleanliness, maintenance, accessibility, and just overall experience with the storage itself... My experience was absolutely wonderful and I think that this storage unit is great.Steven M. | Overall Experience
Really friendly and helpful staff.Sarafina N. | First Impressions
Customer did not leave a comment.TAMEON L.
The AC in the truck did not function correctly but they gave me a discount to you thank youTHEODORE F.
Unfortunate that there is no ramp on the 10' truck!!! Very difficult to manage moving.William A.
Nothing, They are all very nice there and I would"nt go any where else.JOHN S.
I know there is always room for improvement, I can honestly say I dont know of any as they took care of my needs and was ready to assist in any thing I may have needed. Courteous, professional and I just do not see any area that could use any improvement. I love this location.Vivian P.
I consider this as my go to spot to rent trucks, and in the last three years I have come here pretty often. I have also had my friends get trucks here also. Very professional and friendly helpful staff. I have not had a bad experience here. As far as improvements I cant recommend anything as the staff has always been efficient in their rental process and check in process is completed quickly and professionally. I would rate this on a scale of 1-10 a 20!VIVIAN P.
They went above and beyond to make our move rast and painfreePamela K.
Super nice and friendly staff!Carey A.
Customer did not leave a comment.WILLIAM E. | Overall Experience
Customer service was phenomenalLYLE F.
Very happy with UHaulDEBORAH N. | First Impressions
Assistant manager very professional, helpful and friendly. Had a lot of patience in answering my questions I'm 72 yrs old so, I wanted to make sure I was making the right decision on size ECT. Very happy with your serviceGABRIELA G. | First Impressions
Customer did not leave a comment.MATTHEW S.
Not much. Everything was as advertised!MICHAEL B.
Customer did not leave a comment.JACQUELYN B.
Customer did not leave a comment.VANESSA H.
I was saved by my uhaul friends at Asu west uhaul on n. 51 ave. Glendale AZ. I had a hectic weekend move and uhaul met every problem I had with a solution, true professionals. I'll be a customer for life. Thanks again couldn't have done it without you.DAVID S.
The lady simply told me to drop the keys in the box upon drop off but failed to mention the $20.00 convenience fee or the mobile option for after hours. I feel that this was a shady and very manipulative offhanded way to go about things. I would not recommend after such an experience.DYNECCA H.
Customer did not leave a comment.PETER L.
The truck was very well maintained, and the guy behind the desk was the most pleasant U-haul employee I've ever dealt with in the 30+ years that I've been renting from U-haul.Elvan A.
They were courteous and very clean facilityColleen D. | First Impressions
Customer did not leave a comment.Amanda C. | Online Move In
Customer did not leave a comment.MICHELLE J.
Customer did not leave a comment.RICHARD Q. | First Impressions
I wasn't aware of having to bring the van back to the same location. I entered in a â€œdrop offâ€ zip code thinking I was able to return the van there. I find out I can't and then I have to pay more for the mileage to bring it back to the location I started with. Maybe on the site, it should let us know that we can only drop off at the same location.LANDON C.
Price did go up So decided to leave.MICHELLE F. | Overall Experience
Customer did not leave a comment.LOUENE G T. | Overall Experience
Customer did not leave a comment.John S. | First Impressions
Natalie and Rob provide EXCELLENT customer service! Between four storage units, a 15â€ truck, and odds and ends like boxes, furniture dollies and blankets, they took care of our entire moves! You will NOT be disappointed with the service received at this U-Haul location.EDWARD H.
Great staff, extremely helpful!Sereena P. | First Impressions
Customer did not leave a comment.dan S. | Overall Experience
Customer did not leave a comment.Mark D. | Overall Experience
Customer did not leave a comment.Nikia M. | Overall Experience
Customer did not leave a comment.Alex R. | Overall Experience
Customer did not leave a comment.Paul C. | Overall Experience
I have rented trucks from this location 4 or 5 times within the last 30 days and I am very satisfied with the service received. Rob, Natalie, Melinda and Kristina always welcomed me with a great attitude and a smile.JERRY B.
Very knowledgeable staff when signing lease, was told to come show our disk lock before we were allowed to move in which is fine however upon showing the lock I was told our unit was ready to be accessed that was not the case- the store representative did not make me aware they had placed one of their locks on it. When I finally got the attention of the worker he opened the gate rolling over my left foot (while wearing sandals) and also left some damage to my vehicle. Instead of using his remote to stop the gate his reply with a smile was “quick put it in reverse”. He then proceeded to “wipe” the scratch marks off my bumper and claim nothing happened. Thankfully my foot is just bruised really bad while insurance is handling the damage to my vehicle.Alesha G. | First Impressions
The customer service here was out of this world & beyond amazing! Thank you so much, for all your help!JUSTIN R.
A more friendly person at the desk would be great. The lady behind the desk was like a robot, bossy, and was more than accepting of sending me to another location. Her attitude was so "matter of fact" without room for conversation. The equipment was poorly maintained and caused damage to personal items because of the lack of repair to the vehicle and she just did not care, somewhat greedy.PETER T.
Customer did not leave a comment.Kristina W. | First Impressions
Customer did not leave a comment.JASON R. | Online Move In
Customer did not leave a comment.Alex R. | First Impressions
Customer did not leave a comment.CHRISTOPHER H.
Customer did not leave a comment.CLYDE T.
Customer did not leave a comment.JASON R.
Customer did not leave a comment.Jerald R.
Customer did not leave a comment.DOMI P.
Customer did not leave a comment.Ledacia C. | First Impressions
Customer did not leave a comment.KIM D. | First Impressions
Customer did not leave a comment.Tina B. | Overall Experience
Customer did not leave a comment.DARLENE B.
Customer did not leave a comment.ROBERT D.
Customer did not leave a comment.Dale A.
Customer did not leave a comment.Sheila B.
Customer did not leave a comment.JERRY B.
Customer did not leave a comment.Stephen C.
Keep doing what you're doingJOHNNIE R.
Very friendly staff and extremely helpful and quick!ALEXANDER D.
Bad service The lady On the desk she's awfulSAIF A.
Natalie was very efficient and super helpful with accommodating my entire move. The BEST GMPouya E.
Great first impression on my move to Arizona made things very simple & Great customer service!Gary A.
Customer did not leave a comment.feroz A.
Natalie & Rob was very polite and treated me very nice. I will be back!Mary V.
Clean, no issuesJason G. | Overall Experience
Customer did not leave a comment.Julie R.
Rob and Natalie provided EXCELLENT customer service! The facility is clean and secure. I have peace of mind knowing the Packwoods are onsite. The best storage facility experience I’ve had in Arizona. Highly recommended!Edward H. | Online Move In
Customer did not leave a comment.Alan Arthur O. | Overall Experience
Reason for the 3 star is I reserved a 5x9 roll up unit and it still says they are available for rent now but when arrived I was told they don't have any available and received a inside unit.Timothy R. | First Impressions
They don't need no improving the lady was very nice and respectfulLAWRENCE G.
Nothing..they were perfectNita B.
Wrongfully charged and had to take it upon myself to getting it fixedLatarisha G.
Customer did not leave a comment.EDWARD M. | Overall Experience
I was a little disappointed when the U-Haul website told me this location didn't have the size truck I needed available. I did not want to go anywhere else after the wonderful service I've received here. A quick phone call, just for advice on perhaps renting a smaller truck and will it work. Robert answered the phone and had me in a truck that met my needs within 15 minutes. Great Service Guys! Thanks!!!Rosemary S.
Customer did not leave a comment.OLIVIA S.
Get rid of your manager. She is not very nice.GILBERT C.
Knowledgable, friendly staff. Best price.jennifer B.
I love this locationTheoneste B.
Very friendly service, ALWAYS, and everything is very clean. I do have a minor complaint (?) though. My grandson was with me when we dropped off the truck and he was given a u-haul piggy bank (which he loves) by the nice lady behind the desk. Now he wants to go as a u-haul truck for Halloween!!! Any suggestions? LOLRosemary S.
Customer did not leave a comment.Tanya G. | Overall Experience
Rob and Natalie Packwood have taken a previously so-so location and made it into a well run, thoughtful place of business. Kudos!Daniel H. | Overall Experience
Natalie was very helpful and had exactly what I needed in storage facilities. Thank you. Your facility is very convenient for out purposes and I appreciate the terms of the agreement. thank you for your assistance.Jarell P. | First Impressions
Customer did not leave a comment.Toni L.
Nothing , everything was greatMichael D.
Customer did not leave a comment.Timothy S.
I arranged an agreement with Selina from the PHX scheduling department that she agreed to give me a 50% discount on my rental for bringing the 26ft truck back to the glendale AZ location. I informed here that I did not want to bring the Tow Dolly back with me because it would be empty and the speed limit on the dolly is 55mph. She agreed and I thought that was that. When I dropped the dolly off in Saint George Utah which is what the original contract (physical copy) had on it, I got charged a late and wrong destination fee. This caused me to spend 2 1/2 hours on the phone with the UHaul support to get this corrected. I did get refunded for this mistake by Jade Neal who has been very helpful. This mistake by the Uhaul team added a lot of stress on an already stressful move/situation.Stuart T.
Customer did not leave a comment.JONATHAN O.
Staff at this location (when I was first renting a unit) were unprofessional and I felt uncomfortable. No complaints about the unit, other than my storage unit was dark (no light).andrea d. | Overall Experience
We love this place. By far the friendliest we've encountered. Quick to suggest solutions and always professional. ThanksRosemary S.
Ni Improvement needed. Great Customer service and completely satisfied all the way around.Gina L.
Customer did not leave a comment.Eliseo C. | Overall Experience
Friendly service and they do their best to get you in and out as quickly as possibleRosemary S.
Customer did not leave a comment.Cynthia L.
keep the same personnelMICHAEL B.
Nada todo estubo perfecto.Jose A.
I was double charged as well as $10.00 additional to my receipt rate on my bank statementLedacia C.
The whole staff was excellent and very helpful!Linette M. | Overall Experience
Manager was so helpful! Pleasant to work with !Darlene J. | Online Move In
Horrible experience. Lost Unix for a monthTeresa R.
They were absolutely wonderful!'David T.
Customer did not leave a comment.DENNIS R.
NOTHING ðŸ˜Joyce H.
Customer did not leave a comment.kenneth g. | First Impressions
Had some issues with the online 24/7 but the representative on site was wonderful! She helped me get everything all done .Darlene J.
Please, when the contract says the vehicle fuel level is on â€œFullâ€, that it is actually on full.John O.
Customer did not leave a comment.MIKE S. | Overall Experience
Not need improve everything was perfect Excelente customer serviceteresa A.
Customer did not leave a comment.kevin a. | Overall Experience
Kind, caring, and friendly. I was very pleased with the level of respect and professionalism shown by the three different people who assisted me. Great job!Jean T.
I had a terrible experience. I'm not going to explain the situation because I doubt Uhaul will do anything to fix it. I won't ever be using Uhaul again though. Goodbye.CASEY S.
The managers and staff are amazing!Diana S. | Overall Experience
Kyren provided THE BEST customer service I've ever received. I called the evening before I needed a truck, to do a military move to my new duty station. He informed me that he was out of stock of the truck we needed, but promised to get us one before opening the next morning. I'm not sure how he secured the truck so quickly, but he also had it out front waiting for us, with the keys IN HAND while he put the signs outside the office and unlocked the door. He got us in and out in less than 10 minutes, and made it such an enjoyable experience. I would recommend Kyren to anybody and everybody in AZ.ERIK K.
Customer did not leave a comment.frances M.
This location has the best GM and all employees are awesome!diana S.
1st time renter. The process was a little long with needing 3 phone numbers. This location 51st and cactus was very clean, the trucks were spotless. The staff was friendly and they had patience with me. Thank youJUSTIN T.
In a very big pinch today this location was a lifesaver to me!! Super friendly and helpful staff for rental and return. Will use again!Cynthia B.
The employee Kyle or Kai in the office was very professional and helpful with the rental process of our storage unit. They were also organized and friendly. Thanks again!lindsay p. | Overall Experience
Nothing that we seen that needed improvement. We were very satisfiedTIMOTHY J.
Customer did not leave a comment.Tabatha H. | Overall Experience
Customer did not leave a comment.Amy M.
Customer did not leave a comment.DENISE C.
Unsure, everything went well and staff very nice/helpfulRosemary S.
Customer did not leave a comment.ANJEANETTE F.
Customer did not leave a comment.CHRISTOPHER K.
Customer did not leave a comment.TIFFANIE H.
Customer did not leave a comment.Jennifer S. | Overall Experience
Customer did not leave a comment.ESTEBAN C.
Kyren Wiley was very helpful, excellent customer service.Marcela A.
Customer did not leave a comment.MORGAN A.
I have no complaintsMatthew F. | First Impressions
Great experience, staff was very helpful and efficient.NORA B.
Customer did not leave a comment.OLANDO P. | Overall Experience
This is the second time we've used the U-Haul Storage Units at ASU West. Couldn't have been easier, couldn't have been happier. The staff there make it all look easy. Thank you!Paul L. | Overall Experience
Lisa went above & beyond during our appointment & in the customer service department. She helped us understand everything & made our switch, from a smaller unit to a larger one (as we were moving in) very convenient. Great personality, as well. Her son, Cory, was very helpful, too.Cecelia T. | First Impressions
Customer did not leave a comment.JOSE R. | Overall Experience
We came in flabbergasted and stressed, quickly needing a truck and storage unit late on a Saturday. Kyren was so incredibly helpful and patient and kind! He got a squared away with what we needed quickly and was so professional!.David K. | Overall Experience
The truck cab was small and cramped. The seats were extremely uncomfortable and not adjustable to fit a shorter person.Wendy Sue W. | Overall Experience
My U-jaul agent,.Ky, was professional, personable and made what could be considered a tedious item on anyone's "to.fo" list, one that left me with the storage I needed in a quick, easy manner, that U-haul should view as exemplary and commendable. Ky was also familiar with his neighborhood and was able to make informed and helpful suggestions about other relocation issues I was facing later.on in the day. .I'm no kid and a veteran of many moves. I can say that Ky'd "spot on" performance made what would prove to be a.long, hot day a little easier for me. Well done!Daniel H. | First Impressions
Customer did not leave a comment.Kathy B. | Overall Experience
The manager and staff were so helpful and courteous, and I would definitely recommend this place. But, I will say that the national UHaul system both on computer and the toll free line did not always process my data correctly— which caused delays and errors - once at this location and several times at two other locations. This IT problem needs to be fixed!Sherry H. | Overall Experience
Staff was quick, friendly, and overall great!Michelle K. | First Impressions
Customer did not leave a comment.Tayler A. | Overall Experience
Customer did not leave a comment.Jennifer S. | First Impressions
Customer did not leave a comment.Tom C. | Overall Experience
These guys are awesome! They even helped us move our stuff into our Uhaul! Would definitely stay here again!CURTIS S. | Overall Experience
Very professional staff, facility was immaculate, spotless.Ginger Ann E. | Overall Experience
I have paperwork for the final move out but would appreciate an email for final closure and an end to rent reminders. Thanks a bunch!Patricia M. | Overall Experience
The new manager and staff were absolutely amazing. Knowing I am a single mom to 4 kids battling cancer, she went above and beyond to make sure I had the accommodations and support I needed at move outMary S. | Overall Experience
There were a few setbacks, but employees worked with us to ensure that we had what we needed.Rasheeda F. | First Impressions
Friendly and helpful staff!Paul L. | First Impressions
very happy with service was an excellant experience. thank y tide and lisaLIsa L. | First Impressions
Staff very friendly and helpfulSherry H. | First Impressions
Overall, service was wonderful and everyone was willing to help in the best way. The only thing I would say I experienced was a hiccup in information, but that too was resolved, and very quickly.Rasheeda F. | Overall Experience
Awesome and helpful staff! Extremely convenient and a hop, skip, jump from ASU West. Made the move back a breeze.Arleen C. | Overall Experience
GREAT SERVICE!DEBORAH B. | First Impressions
The management is very friendly and helpful. I would definitely recommend this facility!Tina P. | Overall Experience
The only reason we left was we needed a climate controlled facilityjannelle marie r. | Overall Experience
Everyone was always helpful and friendly. I think excellent service is always overlooked versus bad service. I want to recognize excellent service when I see it. Keep up the good work!nancy A. | Overall Experience
It was a pleasure dealing with Molly and Travis, they were very professionalKevin N. | Overall Experience
Molly and staff are truly amazing and really made our experience a pleasant one. I would definitely recommend anyone to their facility. Thank youjennifer r. | Overall Experience
Very good customer service. Very caring people.Steven Charles J. | Overall Experience
excellentramon c. | Overall Experience
Molly & staff were AMAZING. If I ever - EVER need another storage unit or equipment/supplies I will go out of my way to come to this location again- guaranteed!Colene J. | Overall Experience
Molly and her staff were very personable and helpful in obtaining a storage . Thank youKelly G. | First Impressions
Everything was very easy... excellent service...from everyone!!Deborah T. | Overall Experience
Molly , her husband and the rest of the staff were amazing , love this facilityDana C. | First Impressions
Molly and Tavis are bar none the best I’ve ever dealt with. They have made my moving a lot less stressful then it would have been. I recommend them to anyone!Wendy M. | First Impressions
Thank youkarina m. | Overall Experience
Molly and Tavis run an excellent store, they were not only professional, but very supportive and reassuring in the entire process. I am recommending this facility to all my friends.Kevin N. | First Impressions
Molly was very nice & courteous and was able to get a storage the same day I came in.Christina and Shirley B. | First Impressions
GreatAlec G. | Overall Experience
I have cancelled my storage as we no longer need it but if in the future we need storage I would choose this facility.Lynn R. | Overall Experience
The man and the woman were the best! I was treated great!Jim J. | Overall Experience
The people that work at this facility are the best I have encountered in any of the U-Haul storage business I have been to yet.Rachael and Nathan M. | First Impressions
The management there is very friendly and very helpful. I felt that my property would be very safe and secure at this location.David B. | Overall Experience
Tavis and Molly = awesome! Friendly, helpful! My SUV battery died. A staff member came back in with jumper cables to help! The place needs updating for sure - units don't have lights so very dark.Kari M. | First Impressions
This location is THE BEST! I had the best experience I've ever had with uhaul thanks to Molly and her amazing team! They got us in quick, took care of us just like family and we really enjoyed them!Lenae C. | First Impressions
Tavis was extremely helpful, efficient and professional.Lynn R. | First Impressions
WOW!Jim J. | First Impressions
NaFrank James A. | Overall Experience
Great unit at a great price!Edward T. | Overall Experience
They were all very helpful and customer service orientated ... Always available and extremely courteous.. I have recommended them already ...Maria Dolores F. | Overall Experience
The best customer service I have received on a long time! I would highly recommend this Uhaul location!renee e. | Reservation
Additional Services at this Location
We have the largest selection of new trucks!
Our cargo and utility trailers start at $14.95!
We have the most coverage in North America!
We ship across town or accross the world!
We sell hundreds of products to make moving easier!