The staff did not give me very clear instructions concerning the rental and drop off locationchris K.
Customer Reviews for U-Haul Moving & Storage at Automall
Tucson, AZ 85705
(S Of River Rd)
Services at this Location:
- Mon-Thur: 7 am - 7 pm
- Fri: 7 am - 8 pm
- Sat: 7 am - 7 pm
- Sun: 9 am - 5 pm
- Free towing inspection
- Propane pay at pump
- 24 hour customer return
- habla español
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Customer did not leave a comment.victor V.
Hal was fast, knowledgeable and experienced.Richard W.
Customer did not leave a comment.Jennifer W.
Customer did not leave a comment.charlotte S.
A big thank you to the staff that assisted me this morning. Moving is stressful and your store was the least stressful part as service was prompt and friendly. I have already recommended this location to several friends.Anthony R.
Customer did not leave a comment.Sierra H.
Customer did not leave a comment.Hans K.
Customer did not leave a comment.Stephanie K.
Customer did not leave a comment.gwenda B.
ALEXUS IS AWESOME! THANK YOU FOR BEING SO HELPFUL!Duane B.
I have been to hundreds of U-Haul locations in the past 30 years. This location is at the top of my list ! Thank you to this crew !!Patricia P.
Customer did not leave a comment.Brian H.
The hooks-ups for the vehicle transport was apparently not done properly, but did not know this until we got to our destination.James A.
All the staff was friendly especially Raell. Everyone I saw was working hard. The employees were observed Blowing out trucks and trailers or wiping down surfaces when not assisting customers. I was in and out in a timely manner at pick up and drop off. Great job Oracle team!THOMAS G.
The manager on duty was very helpful, polite, and extremely nice!!!!CHRISTOPHER A. | First Impressions
Check equipment prior to rentalClayton P.
never had a problem they couldn't take care of! Great service from caring people!Priscilla L.
Valentin was great at getting me through the reservation and the pick up of the rental. Upon returning the rental, Rae made the process go very quickly.bruce S.
Customer did not leave a comment.Richard A.
Customer did not leave a comment.Christian R.
Customer did not leave a comment.CLAUDIA J. | First Impressions
calls to local (hitch installation) shops go to call center and no response. Took numerous call (all went to call center) and much of the day to get the shop to call me. This is a warranty issue.Joseph B.
The truck was awful in my opinion and even had to return to have a tire filled up with air. On top of all that hassle they then charged me 25$ cleaning fee when it wasn't really any dirtier than when I picked it up.Robert S.
Dante was the best! He was friendly, professional, considerate. Prior to arriving I had a terrible experience with the website and mobile pick up. Dante made it right and saved my overall experience renting from UHaul. Thanks Dante!Shauna B.
Customer did not leave a comment.Kristen C.
Excellent customer service on both rental and return. Would recommend renting from this location.criss D.
The original pick up location of my Uhaul was not guaranteed as it said online so they sent me to another location. When I arrived here at this location on Oracle I tried to mention the company guarantee and they argued with me about the actual policy that is posted in Uhaul website. The initial conversation was not pleasant and eventually they gave us the $50 credit after much hassle. I recognize it a lot of the struggle was because of the initial pick up location on Ina road and their lack of competency but it still was a rough transition.Breanna L.
Customer did not leave a comment.David G.
Super efficient with returnAnthony A A.
Excellent service.Stephen D.
Fantastic service, as always!Stephen D.
Customer did not leave a comment.Scott H.
Customer did not leave a comment.Dustin D.
Customer did not leave a comment.Tim T.
Very helpful removing equipment from vehiclesAnthony A A.
Very helpful and courteous removing equipment from vehiclesAnthony A A.
The people skills was excellent very friendlyJesus M.
Customer did not leave a comment.Elizabeth L.
Smooth transaction and everyone was very helpful!Eliot S.
Very good . Liked.Eddie W.
Customer did not leave a comment.DWIGHT H.
The cargo van was clean, but two items in the interior were broken. One of the AC vents would not adjust up/down, and the parking break release "lever" was dangling a bit and not in its normal position. However it did work.Chris L.
This location was good. The ina location was exceptionaldon C.
Both the manager Hal and the associate (a young African American woman, cannot remember her name) were very knowledgeable and polite. My Experience with uhaul on oracle was flawless, would recommend and return.robert T. | First Impressions
Great service!Stephen D.
Awesome experience! especially for single females who don't want to feel man-splained. Super helpful staff.Riyon H.
Was well taken care of, even though I needed it for much longer than expected.Tom R.
Hal Diaz was the man at the service counter when i arrived at the store. He was very knowledgeable, courteous, and funny. He was more than just a worker for U-Haul he was a ray of sunshine and made my day. i appreciated all he did for me and helped me with my trailer.ALEXANDER W.
Staff were excellent! Great customer service especially Isidro!Quentin C.
Give me the vehicle for free.Victor L.
The staff was all excellent!Lori C.
Move through paperwork fasterCreston K.
This was my summer storage for my college dorm room things and it worked out perfectly for what I needed!Cassidy Z. | Overall Experience
Workers take the customer as a joke in my opinion and was treated very unprofessionally when I was thereDamian B. | Overall Experience
Excellent support and service!!sal G.
The staff was incredibly helpful, knowledgeable, time efficient, and pleasant. I received superb service! I will never go anywhere else for my moving and storage needs. These guys are the best!Kim H. | First Impressions
when reserving the trailer, i picked a site that said available--then i was told various other places i would have to pick up at why to you say its available when in fact its not then calling to confirm a site the first person who answered not in the city of pickup didnt want ot help directed me back to the city of pickup and was disconnected. the second call was answered again from a person not in the city of pick up but different from the first attempt and that person was more than happy to help and set /confirmed everything for meThomas D.
Four rentals in the last two months. Great service A+mark M.
The Uhaul website needs an overhaul. I rented 2 trucks on the last month. Chose to do online check in and both times had to reset password so I couldn't login. I uploaded my license and wasn't there and was never able to not check in without going in the store.Michelle B.
It's ridiculous you have to go to the store to talk to someone there. Phone Always routes to automated messaging that doesn't address local questions. Also, my card for entry never worked. Last, the price went up too much so I got out of there asap. Manager was great, some of the staff...so,so.shane n. | Overall Experience
I would recommend that the vehicles be sprayed after use, as we discovered a wolf spider decided to attach itself to one of our dressers. Luckily we found it before it got in the house.Eugene B.
Customer did not leave a comment.Sharon G.
The return was exceptionally easy... thank youEdward R.
Alexis was very helpful 👍👍Thomas H.
Customer did not leave a comment.CHRISTIAN O.
Customer did not leave a comment.WILLIAM R.
Not much. Alexus Alvarez was the employee that helped me. Absolutely awesome took good care of me. Got my trailer hooked up for me, I had to get adapter for lights. Alexus sold me the adapter and got the lights all good. Alexus went above and beyond, service was second to no one. Thanks Alexus. I know where to go again if I need anything.Matt B.
Customer did not leave a comment.Erica B.
The staff members were friendly and courteous, and connected everything carefully and checked the lights. Great job!James N.
Customer did not leave a comment.Amihia Y.
After hours return could be made easier....Tony A.
Customer did not leave a comment.Henry H.
Inside of cab looked like something had been spilled....inside of windows were filthy ...was never given a walk-around around inspection before taking truck ...there was a dolly in the back of the truck and I never ordered oneCYNTHIA W.
Assistant manager Alexis Alvarez was very helpful are you helpful in helping me change my drop off location and opening a new storage unit I will be highly recommending this location from now on This employee deserves a raise And to be made manager This was one of the best experiences with u-haul I've ever hadJoshua P. | First Impressions
Customer did not leave a comment.Joan P.
Employees are not overly friendly or helpful. Wandered around for 20 minutes trying to find the qr code to scan for mobile app. Finally asked someone then was yelled at by the manager for smoking in the parking lot, where there were no signs stating any dangers.... rude. He was also rude to the other employees and customers. If this wasn't the closest location I'd avoid at all costs. Rude and unhelpful...John O.
I was not happy when your respective called and told me I could not return my rental wear I agreed to return it to. he dilly me he brock the agreement that I had with the first respective. and violated, my rights, and discriminate agency me. So, I contact a lawyer.Manuel B.
There needed to be a bit more staff on a Saturday. When I returned it at noon there was only one poor guy who was trying to help a line of 4. He was very nice and efficient, but he needed help to be able to give everyone the time and service he obviously wanted to.Ehrinn F.
Customer did not leave a comment.Nancy S.
Don't change a thing!.RICHARD C.
Contract 16206892 Manager Hal Diaz at location 4566 N Oracle Tucson accused me of small front bumper damage to a van â€¦ because I parked the van instead of driving around back to return it. Id just driven hundreds of miles from New Mexico and unloaded the van. Its 95* hot - Im 67 and I parked first place I saw and went in. Where Hal chastised where I parked, really? Then he hurries out comes back and says you parked over there to hide the bumper damage! I Have no idea how he made that conclusion. He says: You had an accident and are trying to hide it. So boy howdy im pissed. I had not even a bump in this vehicle. He says we sent picturesâ€¦ No. Not reallyâ€”- sent a link to pictures if I open an account and sign in. So that link does not open to see picture at all! He cannot even show me on the bumper where the chrome is scratched! Regardless, he charges me $168 for damage to the bumper. I think he's looking for trouble or a bit too paranoid b'c I parked someplace he didn't like. Me an AARP guy! How fair is this? This guy is just preying on older folks who make a simple â€œmistakeâ€. Harsh person should not be working with people in my opinion. Please reverse $168 on my card- thanks Mark Collins 8/5/22Mark C.
Make it easier to talk to someone and when your on the phone holding for 30minutes it just hangs up and then u have start all over bad system. Then they really aren't that much better to go to a uhaul facility. Very frustrating. My experience in Texas was so much better then Arizona 😌Jo Ann C.
I give this location and the people working there top marks. They were tremendously helpful, all very kind and welcoming. I rented three vehicles from there in the course of four days, and had a stellar experience with each one. I had a minor problem with the third vehicle (rear door was stuck), brought the vehicle right in, and the person that helped me with it got right on it and had it remedied in just a few minutes. I can't say enough his about them. If I was to suggest any improvement, it would be an expansion of the facility there and the addition of extra counter help. The location is super busy. The people there work as hard and as fast as they can, but the volume of business is overwhelming. Nevertheless, the staff is welcoming, professional and helpful.Marci K.
Customer did not leave a comment.DANNY H.
Customer did not leave a comment.Spencer S.
Customer did not leave a comment.teresa M.
I made a reservation with Uhaul multiple weeks in advance. I chose a pickup location within walking distance of my old apartment and a dropoff location within walking distance of my new apartment. Two days before my reservation Uhaul told me that my "guaranteed" reservation was unavailable and moved me to a new pickup location that was like 5 miles away and forced me to take a $20 uber. Then on the day of my reservation, Uhaul also canceled my "guaranteed" dropoff location and moved that to a new, further location that also required an approximately $20 uber. You didn't honor either of my reservations, you canceled them both the week of, and you screwed me out of $40. Horrible experience.Andrew M.
Our Chevy Tahoe would not power the trailer lights. The person checking us out got a circut tester, laid on his back beneath our truck (temp. 103 degrees), and fixed the problem. Saved us valuable time & money at some Chevy dealer. MUCH APPRECIATED!!!!Brian S.
We didn't end up getting our original rental equipment due to shortage of 10 ft trucks. But Alexus was very accommodating and helped us get a different truck that met our needs. I could tell that they were crazy busy, so I appreciated them finding an option for me, even if it wasn't my original plan. The other staff were rude and short with customers. I was thankful to have alexus who was cool, calm and collected.Tyler F.
Customer did not leave a comment.William H.
Customer did not leave a comment.Maria S.
Great crew at the Uhaul location on Oracle Tucson!!Jed V.
Customer did not leave a comment.Jennifer L.
Customer did not leave a comment.Andrew D.
The employee who checked me in was very helpful.KEVIN M. | First Impressions
Customer did not leave a comment.zehao D.
Customer did not leave a comment.Michael C.
Customer did not leave a comment.Jessie V.
Customer did not leave a comment.John K.
Customer did not leave a comment.Gerard M.
Customer did not leave a comment.sally J.
Customer did not leave a comment.JamesK H.
Customer did not leave a comment.Louis B.
I tried to pick up with the app. The app was buggy enough I had to talk to staff to pick up my rental. Check-in went fine after that. When returning my rental, staff gave me conflicting information about where to park, then were ambiguous on who was taking care of my checkout. The person who did end up taking care of it was rude. So the truck was fine, but neither my pickup nor dropoff experiences were smooth.Jonathan T.
Customer did not leave a comment.PHILIP C.
Everything was great, down to the great guys that helped me return the truck.Juan S.
Halberto was very helpful and accommodatingBrent J. | First Impressions
The staff was extremely helpful and friendlyCharlotte J. | Overall Experience
Thank you Hal & staff...you ALL are very helpful when I have been in the store. I WILL use this location again and will direct those in need of storage or vans to you.Raymond c. | Overall Experience
I had another U-haul storage space which I had reserved in March 2022 at the U-haul storage facility located at 450 N. Freeway in Tucson, because this is where I rented a moving truck, auto-carrier trailer and indoor storage unit as I was relocating from San Diego, CA and moving to Tucson, Arizona. When I finally arrived in Tucson to return the truck, trailer and off load the contents of the truck, I was notified that "there's no reservation on file for you here, we don't have anything available". I told this customer service representative that he was mistakened, why would I have pre-paid for an moving help service to meet me here to un-load the truck, and they're outside getting paid to do nothing! "I was told to contact U-haul customer service, because there was nothing he could do". So, I called the 800-468-4285 number and was placed on hold for an unnecessary extended period of time, in order to get some help. Finaly, I was connected to an call center customer service agent that I had to explain the entire story and situation to, before she could begin to assist me. The best solution that could be done at such short notice, and to allow for the very limited time I still had remaining on the paid help, was for me to be sent to the U-haul storage facility on Oracle Road which is an outside storage facility. I did not have any other option at this point, so I had them contact that office before they closed and notify them that I was on my way. When I and the moving helpers arrived, I meet the U-haul customer service representative to sign the rental contract, purchase a lock, locate the storage unit and attempted to drive the truck to the rental unit. This may have gone much faster if the storage facility had not recently had a fire inside a storage unit which took out the lights in the yard which made finding the unit and unloading the truck extremely difficult. By the time we found the unit and placed one item inside, my time was up for the paid moving help. I locked the unit and never returned until I moved out last month.PHILLIP F. | Overall Experience
Customer did not leave a comment.Bertha W. | Overall Experience
These guys are amazing they went above and beyond for me Hal Diaz and his team over at the u-haul on the Tucson auto mall gave me great customer service n this is why I would go back and highly recommend they really made me feel welcome and gave me all the great assistance I need again I would like to thank u guys for this amazing experience with you and I will be back to do business with you again thank you Hal and ur teamJuan P. | First Impressions
I am consistently impressed with the atmosphere at this location. Each team member has been friendly and welcoming, helpful and efficient. As weird as it might sound, I genuinely looked forward to stopping by.Cyra S. | Overall Experience
Thanks so much.Stephen D. | Overall Experience
This is by far the best U-Haul in Tucson. Clean, friendly and helpful. Thanks to management and staff, especially Alex and Jesus.William S. | Overall Experience
Customer did not leave a comment.rachel c. | Overall Experience
Nobody explained the in/out process. I was told to swipe to get in but that was it. I thought I would roll my car toward the gate and it would open, nope!! I was stuck inside. I was able to flag down a staff member and he told me were the keypad was to swipe to get out.CHERI S. | First Impressions
Customer did not leave a comment.cheryl h. | First Impressions
Customer did not leave a comment.Denton N. | Overall Experience
Employees are extremely helpful. Access is easy and location is convenient. Thanks, Uhaul!Susan P. | Online Move In
Drive-in access through gate was tight and complicated if there were any other vehicles in the lot. I was not happy that a pro-rated rent was not refunded when I moved out 6 days into the rental period.Michelle S. | Overall Experience
Customer did not leave a comment.JUAN N. | Overall Experience
The manger Hal Diaz has always been there Extremely helpful and understanding the best customer service ever!!Erik V. | Overall Experience
Customer did not leave a comment.Maria V. | Overall Experience
They do not return phone calls, access cards never workedjamie n. | Overall Experience
Customer did not leave a comment.Jessie D. | Overall Experience
Overall great experienceJUAN N. | First Impressions
Customer did not leave a comment.Jeffrey B. | Overall Experience
Great leadership from management at this location. There was tech issues initially but all employees there worked through the issue to resolve it.Dominic E. | First Impressions
Customer did not leave a comment.Gregory J. | Overall Experience
Best prices in town for storage and convenient hours to access the storageDAVID O. | First Impressions
Pest control could be better, with better door sealants in place. Opened it up and saw it became home to moths and crickets, which is hard to avoid, just think a better door for the unit could help. Had a trap inside for mice but wasn’t sure how helpful it was.Serafina K. | Overall Experience
Customer did not leave a comment.Denton N. | First Impressions
Good value all around.TERESA T. | First Impressions
Excellent customer service. Manager helped me and he was amazingTerri B. | First Impressions
(Oracle Rd near Auto Mall Rd) My storage was in a clean, well secured lot. The guys at the counter were always helpful whenever I had questions, or to pay my bill. Will definitely recommend this location.Christina P. | Overall Experience
Customer did not leave a comment.Maria V. | First Impressions
Manager, Assistant and Staff were very accommodating.shane n. | First Impressions
During COVID-19, I was having some financial hardships and the manager was unwilling to work with me.Savannah O. | Overall Experience
I interacted with several employees and all were great. It was a super hot day and it would have been easy for them to be crabby.Edwin W. | First Impressions
Very helpful staff and nice facilitiesRonald C. | First Impressions
Hal was extremely helpful to me and my family in a very difficult time, and actually made me feel a little better about mankind. Thank you very much Hal, I hope I can make it square with you someday!Chad C. | Overall Experience
Customer did not leave a comment.Emily P. | Overall Experience
NoneJason L. | First Impressions
Every CSR I came into contact with was very friendly and made the whole experience easy and quickRachelle R. | Overall Experience
Customer did not leave a comment.roger b. | Overall Experience
Rented a space for 11 months. No rain or rat damage nor heat damage during 115+ degree summer months. Would highly recommend.Storm H. | Overall Experience
The general manager (Hal) had a cocky, I don't care attitude. Like he was on power trip. When I asked him if they had a dumpster for the tenants to use, he said yes. But it'll cost ya $15. All I had were 2 boxes (that were torn-down/flattened), plus 1 (15 gallon) bag of garbage. For $15?? He told me if I didn't want to pay, I could dump it next store (in their dumpster). I thought, Wow, that ain't right!? Now, this is after I just spent $1400 on a 15' truck (plus another $450 in gas) to move across country. Only to find out when I arrived that all my stuff, at the back 5' of the truck...was all wet on the bottom. By the way...he acknowledged that. It's just the principal of the whole thing. But I have to keep telling myself, that most people DONT CARE ABOUT PRINCIPALS. All they care about...US MONEY.Michael G. | First Impressions
Customer did not leave a comment.Heidi G. | Overall Experience
Customer did not leave a comment.Frances S. | Overall Experience
Customer did not leave a comment.carrie o. | First Impressions
Move out date was April 1st not the 3rd.Timothy H. | Overall Experience
Hal Diaz was very helpful with our storage needs.pam b. | Overall Experience
Customer did not leave a comment.MARJORIE R. | Overall Experience
Customer did not leave a comment.JONATHAN G. | First Impressions
Customer did not leave a comment.Anita S. | First Impressions
Customer did not leave a comment.Luanne K. | Overall Experience
Customer did not leave a comment.monte w. | Overall Experience
Customer did not leave a comment.sam b. | Overall Experience
The staff, no one seemed to know how to do anything, telling me I had to come back when mgr was there. Even when I said call main office , they'd say they're out to lunch or dinner. 2 young men diff times acted either totally stoned or I'm sorry mentally extreme slow. Staring at puter doing nothing making us wait. For nothing. I was given a credit instead of a refund for unused boxes etc but they'd never let me use the credit, either cuz I can't use it towards storage rent or truck. But when I was buying supplies then it didn't work come back. This is even with whoever is acting boss that shift. Mgr seemed to be drugged or ? at times too. Everyone came in was frustrated, everytime I had to come in, often at times. Mgr leaves alot it seems never there. When he was he was nice. The premises itself felt safe and at time good loc but due to staff and how it's all run, I'd never use it, in fact I have moved out. The times I've had to use the main office it's been great, including this last time where without any hassle at all, I was given my immediate refund on that useless credit. Ps.. I was there about a year and all I said never got better in fact worse. I don't understand why you're letting such a prime loc be run by stoned vegetables idiots, including it's 'upper mgt' down. Yur customers r moving, we don't want or need that problematic time sucking error ridden headache for things so simple.DENISE T. | Overall Experience
The convenience of having a storage unit available when the rented U-Haul arrived to store items made my dayLoretta B. | Overall Experience
Customer did not leave a comment.Andreise R. | Overall Experience
A great place to know and use.Loretta B. | First Impressions
Customer did not leave a comment.Hasan A. | Overall Experience
The staff was friendly, knowledgeable, and accommodating. I feel like I’m now part of the U-Haul family because of them. Halbert And Rebecca were true professionals.James B. | First Impressions
would like for the exit gate to automatically open rather than having to key out.Robert m. | First Impressions
Customer did not leave a comment.meghan q. | Overall Experience
Hal and his team always provide excellent customer service and support.Glenn L. | First Impressions
Customer did not leave a comment.Michael M. | Overall Experience
The facility and staff was great. One complaint is that they force you to buy a special padlock. They claim the reason is that these locks are more secure. This is not true. The round locks they force you to use can be broken in less than 5 minutes with a drill. I'm pretty sure the reason they require these is so they can get into a unit (with a drill) if someone stops paying, etc.Richard B. | Overall Experience
Staff very helpful - great experience!Michael M. | First Impressions
The staff at 4655 N Oracle Rd in Tucson, AZ were extremely helpful and friendly and accommodating. I would recommend the place to my friends.Martin N. | First Impressions
Thanks!Rob F. | Overall Experience
Staff was courteous at all times and helpful when needed.Lee S. | Overall Experience
Customer did not leave a comment.Edward M. | Overall Experience
I closed my account for storage just over two weeks ago and have received several notifications that I am late and owe several late fees on an account that’s closed. Called several times with no reply back so I went to the store and spoke with people who were unable to do anything about it. The manager to this day has never reached out or replied to any emailsNick D. | Overall Experience
Customer did not leave a comment.Lionel S. | First Impressions
Excellent serviceLee S. | First Impressions
They got rid of my reservation and i had to get a 7 by 10 at another location down the street. Its not 24 hrs like the auto mall location and it sucks cus i had a 10 by 10 before and had issuesAlicia W. | First Impressions
I knew my belongings were safe on the premises and the customer service was personable and way above average -- The Best In The West. Thank youCatherine T. | Overall Experience
Customer did not leave a comment.CHARLOT G. | Overall Experience
Customer did not leave a comment.RUTHANN B. | Overall Experience
I found the experience pulling a 5x8 trailer with a car very taxing on gas mileage. Normally I get 25 mpg. I only got 12.7mpg pulling the trailer. The drag is tremendous. Perhaps you could offer a wind foil that attaches to the roof of a car to reduce the drag and increase mileage. I Imagine it would help with Your profits also.chris k. | First Impressions
Customer did not leave a comment.Jeff A. | Overall Experience
Customer did not leave a comment.Brandi S. | First Impressions
Hal never disappoints! His staff and himself always go the extra mile! Regardless, this is the ONLY uhaul store I visit or trust in Tucson, period!Rhonda K. | First Impressions
Very nice employees. Took the time to explaine security in place and provide reassurance as this was my first time using self storage. Especially when it's over 1k miles from where I live.Merry B. | Overall Experience
I had three encounters with this location over a period of three days. First returning equipment, second renting a storage unit, and finally returning a truck. On each encounter I received excellent customer service.Paul B. | First Impressions
Customer did not leave a comment.Patricia L. | Overall Experience
Hal & Rebecca are the BEST! Very helpful, friendly & work with you if you're going to be a late on a payment (sotrage).Rachelle G. | Overall Experience