Customer Reviews for U-Haul Moving & Storage at Automall

7,503 reviews

4655 N Oracle Rd   Tucson, AZ 85705
(S Of River Rd)

(520) 575-5373

Location Hours

  • Mon-Thur: 7 am - 7 pm
  • Fri: 7 am - 8 pm
  • Sat: 7 am - 7 pm
  • Sun: 9 am - 5 pm

Services at this Location:

Contact Us

(520) 575-5373

4655 N Oracle Rd
Tucson, AZ 85705
(S Of River Rd)

Services at this Location:

Location Hours

  • Mon-Thur: 7 am - 7 pm
  • Fri: 7 am - 8 pm
  • Sat: 7 am - 7 pm
  • Sun: 9 am - 5 pm
  • Free towing inspection
  • Propane pay at pump
  • 24 hour customer return
  • habla español

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
5.0

Customer did not leave a comment.

Erica B. 
Rating:
5.0

The staff members were friendly and courteous, and connected everything carefully and checked the lights. Great job!

James N. 
Rating:
4.0

Customer did not leave a comment.

Amihia Y. 
Rating:
4.0

After hours return could be made easier....

Tony A. 
Rating:
5.0

Customer did not leave a comment.

Henry H. 
Rating:
3.0

Inside of cab looked like something had been spilled....inside of windows were filthy ...was never given a walk-around around inspection before taking truck ...there was a dolly in the back of the truck and I never ordered one

CYNTHIA W. 
Rating:
5.0

Assistant manager Alexis Alvarez was very helpful are you helpful in helping me change my drop off location and opening a new storage unit I will be highly recommending this location from now on This employee deserves a raise And to be made manager This was one of the best experiences with u-haul I've ever had

Joshua P.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Joan P. 
Rating:
3.0

Employees are not overly friendly or helpful. Wandered around for 20 minutes trying to find the qr code to scan for mobile app. Finally asked someone then was yelled at by the manager for smoking in the parking lot, where there were no signs stating any dangers.... rude. He was also rude to the other employees and customers. If this wasn't the closest location I'd avoid at all costs. Rude and unhelpful...

John O. 
Rating:
3.0

I was not happy when your respective called and told me I could not return my rental wear I agreed to return it to. he dilly me he brock the agreement that I had with the first respective. and violated, my rights, and discriminate agency me. So, I contact a lawyer.

Manuel B. 
Rating:
4.0

There needed to be a bit more staff on a Saturday. When I returned it at noon there was only one poor guy who was trying to help a line of 4. He was very nice and efficient, but he needed help to be able to give everyone the time and service he obviously wanted to.

Ehrinn F. 
Rating:
5.0

Customer did not leave a comment.

Nancy S. 
Rating:
5.0

Don't change a thing!.

RICHARD C. 
Rating:
1.0

Contract 16206892 Manager Hal Diaz at location 4566 N Oracle Tucson accused me of small front bumper damage to a van … because I parked the van instead of driving around back to return it. Id just driven hundreds of miles from New Mexico and unloaded the van. Its 95* hot - Im 67 and I parked first place I saw and went in. Where Hal chastised where I parked, really? Then he hurries out comes back and says you parked over there to hide the bumper damage! I Have no idea how he made that conclusion. He says: You had an accident and are trying to hide it. So boy howdy im pissed. I had not even a bump in this vehicle. He says we sent pictures… No. Not really—- sent a link to pictures if I open an account and sign in. So that link does not open to see picture at all! He cannot even show me on the bumper where the chrome is scratched! Regardless, he charges me $168 for damage to the bumper. I think he's looking for trouble or a bit too paranoid b'c I parked someplace he didn't like. Me an AARP guy! How fair is this? This guy is just preying on older folks who make a simple “mistake”. Harsh person should not be working with people in my opinion. Please reverse $168 on my card- thanks Mark Collins 8/5/22

Mark C. 
Rating:
5.0

Make it easier to talk to someone and when your on the phone holding for 30minutes it just hangs up and then u have start all over bad system. Then they really aren't that much better to go to a uhaul facility. Very frustrating. My experience in Texas was so much better then Arizona 😌

Jo Ann C. 
Rating:
5.0

I give this location and the people working there top marks. They were tremendously helpful, all very kind and welcoming. I rented three vehicles from there in the course of four days, and had a stellar experience with each one. I had a minor problem with the third vehicle (rear door was stuck), brought the vehicle right in, and the person that helped me with it got right on it and had it remedied in just a few minutes. I can't say enough his about them. If I was to suggest any improvement, it would be an expansion of the facility there and the addition of extra counter help. The location is super busy. The people there work as hard and as fast as they can, but the volume of business is overwhelming. Nevertheless, the staff is welcoming, professional and helpful.

Marci K. 
Rating:
5.0

Customer did not leave a comment.

DANNY H. 
Rating:
5.0

Customer did not leave a comment.

Spencer S. 
Rating:
5.0

Customer did not leave a comment.

teresa M. 
Rating:
1.0

I made a reservation with Uhaul multiple weeks in advance. I chose a pickup location within walking distance of my old apartment and a dropoff location within walking distance of my new apartment. Two days before my reservation Uhaul told me that my "guaranteed" reservation was unavailable and moved me to a new pickup location that was like 5 miles away and forced me to take a $20 uber. Then on the day of my reservation, Uhaul also canceled my "guaranteed" dropoff location and moved that to a new, further location that also required an approximately $20 uber. You didn't honor either of my reservations, you canceled them both the week of, and you screwed me out of $40. Horrible experience.

Andrew M. 
Rating:
5.0

Our Chevy Tahoe would not power the trailer lights. The person checking us out got a circut tester, laid on his back beneath our truck (temp. 103 degrees), and fixed the problem. Saved us valuable time & money at some Chevy dealer. MUCH APPRECIATED!!!!

Brian S. 
Rating:
4.0

We didn't end up getting our original rental equipment due to shortage of 10 ft trucks. But Alexus was very accommodating and helped us get a different truck that met our needs. I could tell that they were crazy busy, so I appreciated them finding an option for me, even if it wasn't my original plan. The other staff were rude and short with customers. I was thankful to have alexus who was cool, calm and collected.

Tyler F. 
Rating:
5.0

Customer did not leave a comment.

William H. 
Rating:
5.0

Customer did not leave a comment.

Maria S. 
Rating:
5.0

Great crew at the Uhaul location on Oracle Tucson!!

Jed V. 
Rating:
5.0

Customer did not leave a comment.

Jennifer L. 
Rating:
5.0

Customer did not leave a comment.

Andrew D. 
Rating:
5.0

The employee who checked me in was very helpful.

KEVIN M.  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

zehao D. 
Rating:
5.0

Customer did not leave a comment.

Michael C. 
Rating:
5.0

Customer did not leave a comment.

Jessie V. 
Rating:
5.0

Customer did not leave a comment.

John K. 
Rating:
5.0

Customer did not leave a comment.

Gerard M. 
Rating:
5.0

Customer did not leave a comment.

sally J. 
Rating:
5.0

Customer did not leave a comment.

JamesK H. 
Rating:
5.0

Customer did not leave a comment.

Louis B. 
Rating:
3.0

I tried to pick up with the app. The app was buggy enough I had to talk to staff to pick up my rental. Check-in went fine after that. When returning my rental, staff gave me conflicting information about where to park, then were ambiguous on who was taking care of my checkout. The person who did end up taking care of it was rude. So the truck was fine, but neither my pickup nor dropoff experiences were smooth.

Jonathan T. 
Rating:
5.0

Customer did not leave a comment.

PHILIP C. 
Rating:
5.0

Everything was great, down to the great guys that helped me return the truck.

Juan S. 
Rating:
5.0

We had mechanical issues including 2 road service calls. We were fortunate to cross the desert from Tucson AZ to San Dimas CA and back with very little air conditioning. It worked out of the floor vents whenever. Not a comfortable trip, the truck would not always start when needed. The local store manager was kind enough to reduce the total rate charged. This was a frightening experience for two 70+ seniors traveling with a Persian cat.

Encarnacion C. 
Rating:
5.0

Customer did not leave a comment.

STEVE M. 
Rating:
5.0

Halberto was very helpful and accommodating

Brent J.  |  First Impressions 
Rating:
5.0

I have rented from the store several times, and they are always so professional, friendly, and thorough.

Robin W. 
Rating:
5.0

The staff was extremely helpful and friendly

Charlotte J.  |  Overall Experience 
Rating:
5.0

Thank you Hal & staff...you ALL are very helpful when I have been in the store. I WILL use this location again and will direct those in need of storage or vans to you.

Raymond c.  |  Overall Experience 
Rating:
4.0

I DON'T want to say "NO" for the above question...the only issue was that the Air conditioner was blowing out HOT air and I had the employee named Rae sit in the cargo van so she could make *note. Wasn't a BIG deal since I was only going about 4 miles on that hot day, but do hope that it was taken care of for the next customer.

Raymond C. 
Rating:
3.0

Get some mechanical repair on your trucks. The truck I was driving barely shifted gears. Plus the first time I stopped it I couldn't get it restarted and then when I called for help the people in the office gave me a terrible attitude and acted like I was on my own. The funny part is that still makes it your average U-Haul store.

ROBERTA S. 
Rating:
2.0

80 dollars for a “29.95” a day fee???? this is ridiculous, i returned the car with the same gas i got it with and still was charged for gas. never coming back

GURIFFIN U. 
Rating:
5.0

Customer did not leave a comment.

Angel G. 
Rating:
5.0

Customer did not leave a comment.

STEPHEN B. 
Rating:
1.0

I had another U-haul storage space which I had reserved in March 2022 at the U-haul storage facility located at 450 N. Freeway in Tucson, because this is where I rented a moving truck, auto-carrier trailer and indoor storage unit as I was relocating from San Diego, CA and moving to Tucson, Arizona. When I finally arrived in Tucson to return the truck, trailer and off load the contents of the truck, I was notified that "there's no reservation on file for you here, we don't have anything available". I told this customer service representative that he was mistakened, why would I have pre-paid for an moving help service to meet me here to un-load the truck, and they're outside getting paid to do nothing! "I was told to contact U-haul customer service, because there was nothing he could do". So, I called the 800-468-4285 number and was placed on hold for an unnecessary extended period of time, in order to get some help. Finaly, I was connected to an call center customer service agent that I had to explain the entire story and situation to, before she could begin to assist me. The best solution that could be done at such short notice, and to allow for the very limited time I still had remaining on the paid help, was for me to be sent to the U-haul storage facility on Oracle Road which is an outside storage facility. I did not have any other option at this point, so I had them contact that office before they closed and notify them that I was on my way. When I and the moving helpers arrived, I meet the U-haul customer service representative to sign the rental contract, purchase a lock, locate the storage unit and attempted to drive the truck to the rental unit. This may have gone much faster if the storage facility had not recently had a fire inside a storage unit which took out the lights in the yard which made finding the unit and unloading the truck extremely difficult. By the time we found the unit and placed one item inside, my time was up for the paid moving help. I locked the unit and never returned until I moved out last month.

PHILLIP F.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Michael R. 
Rating:
5.0

This location was fine. GETTING to this location has soured me on U Haul. I selected one location, sent to another with NO vehicles, then recommended to a third place who sent me to a fourth facility. Nope, never again.

Jody A. 
Rating:
5.0

This location took care of the cracked window. Thank you

Darrell P. 
Rating:
4.0

Customer did not leave a comment.

Jason B. 
Rating:
5.0

place was well staffed so the line moved quickly

brent G. 
Rating:
5.0

Customer did not leave a comment.

Randolph S. 
Rating:
5.0

Customer did not leave a comment.

Bertha W.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

gwen M. 
Rating:
1.0

I DROVE 23.4 MILES, BUT THIS UHAUL LIED AND SAID i DROVE 70.84 MILES. DO NOT SUPPORT THIS U HAUL LOCATION! THEY ARE ALWAYS RUDE AND WILL SCAM YOU.

Matt C. 
Rating:
5.0

Online reservation person was very nice and helpfull. Employees at pickup and dropoff were also pleasant to deal with. Thank you.

John S. 
Rating:
5.0

Can't see anything they do there job great at this location I always recommend UHaul.

Paul W. 
Rating:
5.0

Customer did not leave a comment.

michael G. 
Rating:
5.0

Great job! Thank you!

Brent J. 
Rating:
5.0

Very professionally operated.

Alfred K. 
Rating:
5.0

Customer did not leave a comment.

Alfred K. 
Rating:
5.0

I reserved a pickup online. I got it the following day. The process was easy and the vehicle was perfect.

Thomas T. 
Rating:
5.0

Customer did not leave a comment.

Steven V. 
Rating:
5.0

Customer did not leave a comment.

John J. 
Rating:
5.0

Customer did not leave a comment.

Alexus A. 
Rating:
5.0

Customer did not leave a comment.

William M. 
Rating:
5.0

None Hal went above and beyond! Excellent customer service...

Michelle D. 
Rating:
5.0

Customer did not leave a comment.

Shoko I. 
Rating:
2.0

Normally I would recommend this location.. but honestly, the general manager (all his shirt said because I was looking for a name) was an ASSHOLE. He was rude and unhelpful, which doesn't make me want to return there. When I called the Tuesday prior to our move, to make the reservation.. it was never held! Luckily, I called to verify my reservation the day before and found out it wasn't even made. I have never had an issue here. And believe me.. I have used Uhaul ALOT!!!

Lynette J. 
Rating:
5.0

Customer did not leave a comment.

OLIVIA M. 
Rating:
3.0

I believe I have been victim of a trick either played by UHaul or the specific location I went to. Here is my reason why: when I picked up the van, the fuel indicator showed that it was at F. I drove the trucked for less than 20 miles before returning. When I filled up the tank, I ended up filling it for over 4 gallons and I had to stop it since the miles I drove and the fuel I filled in did not add up. As a believer in the system, I let the tank fill up it self since when I got it, it was full. Little did I know that it was going to take more gas in the tank than the F marker. I have been scammed and I am going to take it further on social media if I do not get an appropriate response from UHaul. I have all the proof of the tank indicator with me and you should have the information to verify what I'm saying is correct or not.

Anshu K. 
Rating:
5.0

The original drop off location was not helpful. Seemed to not care that the systems kicked my reservation of a 10x15x10 climate controlled unit was given away to someone else. I reserved it and at no point was told on the day of “move in” that we actually had to move in. I don't under why it matters that I'd be paying for an empty unit for a few days. My move from out of state was for 11 days after my “move in” date. The 15th was the latest date available to select then without any call or anything my unit was given away. The downtown location needs to change the way they speak to people instead of having a shit out of luck tone.

Andrew H. 
Rating:
1.0

They didn't have the appliance dolly and didn't inform me of this before renting. The lock box to get the key before opening hours was broken and would not work. Had to wait 2 hours to get access to the truck. Which is a big deal in Tucson. That is 2 hours of 80 deg weather vs moving in 110 degs... NOT okay.

Steve P. 
Rating:
1.0

I made a reservation for a 9am pickup at the Xtreme location and at 8am, U-Haul Customer service called to tell me the location had changed to one that was another 20 miles RT further than the location I selected. I asked her for a reduced rate and she gave me .89/mile reduction for mileage v the 1.09 usual charge. That's it!!! My brother was already on his way to pick it up at the original location and was furious about the change! When he got to the new location 30 mins later, at the Automall, the line was super long and it was 9:30 already! He asked to speak to the manager about getting a reduction in cost of the truck due to the major inconvenience and the manager wasn't an a**, rude and curt and absolutely refused to give any sort of compensation for our inconvenience!!! Just unbelievable! No help??? Why???? You don't just cancel a reservation and the customer just rollover and accept the changes with out getting upset and expecting your company to compensate a very loyal customer!! In my book and most people, zero Customer service rating, a BIG FAT ZERO!!!!!' I would really say a negative 100!! Thanks for nothing!!

Dinah M. 
Rating:
4.0

The third party answering system needs to go.

Doug M. 
Rating:
5.0

They handled everything very well. They listened to what I had to say, and responded accordingly. Much better experience with this location! Will use them again!

Cynthia M. 
Rating:
5.0

Fantastic. Great service!

Stephen D. 
Rating:
5.0

Customer did not leave a comment.

Michael O. 
Rating:
5.0

Customer did not leave a comment.

Lisa H. 
Rating:
5.0

This is the second time I have been there in the past few months and each time was very good.

John R. 
Rating:
4.0

Customer did not leave a comment.

Truman D. 
Rating:
5.0

Easy and fast drop off. Young man even handled my concern for paying for gas that I truly shouldn't have had to pay for. I received the truck on E but returned with a quarter tank. This year no one has extra money for gas they aren't using.

Stephanie A. 
Rating:
3.0

You rented a truck to me that your employee know was difficult to start because the key ignition was prone to sticking/difficult to turn. Has I not turned it off in your parking lot I would have never known until I got to my home and couldn't start it. I had to go back in and tell them it wouldn't turn and the male employee said oh yeah it's difficult to start…also have rented twice from your location and both times you have more gas reported than actual gas in the tank which means I have to fill it with more gas than I received in the tank.

Lee K. 
Rating:
4.0

Charge me for gas when I brought it back filler than it was given to me

Serena Hyandi B. 
Rating:
5.0

I'll always remember how much more your price is for local use compared to Home Depot's. And will go there next time since they don't charge for mileage. Just sayin.

Peter C. 
Rating:
3.0

Just average. No one seems happy to be working there. They make you fell that you are lucky they have chosen to rent to you. Clearly no motivation to excel at customer service. If I had viable, convenient options I would drop UHaul in a second.

Peter R. 
Rating:
5.0

Customer did not leave a comment.

Lynn B. 
Rating:
3.0

Great location however, very unimpressed with the vehicle. Everytime i turned the truck off the steering wheel would lock to the point i could not unlock it to start it again. Eventually with help from other people i was able to start it again but i wasted time and energy when this should have no been an issue. I understand having a steering lock for security purposes but this situation was ridiculous. Also when dropping the truck back off the mechanic/check in person was unsympathetic and nonchalant about the issue making the whole experience extremely frustrating.

Caryl J. 
Rating:
5.0

The after hours return was extremely not user friendly. I could not input the info, or if something wrong I could not go backwards on the site. Horrible user experience.

Will P. 
Rating:
5.0

Customer did not leave a comment.

Nicholas D. 
Rating:
5.0

Thanks again!

Stephen D. 
Rating:
5.0

More parking for customers would be nice. Thanks.

joan W. 
Rating:
2.0

Vehicle in poor condition, barely roadworthy. Front-end needs work and vibrates and bounces all over the road. Told the attendant about the issue, and her comment was well just don't drive over 50 miles an hour. The attendant was very indifferent and lacked customer service skills. When I was leaving and I said thank you, all I heard from her was a "uh-huh". I'd rather deal with a company were the employee cares about the safety of the customer and the company they work for. This apparently was not the case on this experience.

HARRY R. 
Rating:
5.0

Very nice and helpful!😁

GLENN C. 
Rating:
5.0

Customer did not leave a comment.

Amanda G. 
Rating:
2.0

Was running a extra hour late to return it.Had to pay for another day for the extra hour.Would have been nice to pay a little bit for the extra hour instead of a whole other day...That made me to deceide to buy a trailer if im gonna need use for it.

Matthew M. 
Rating:
5.0

Customer did not leave a comment.

Adrian R. 
Rating:
4.0

Customer did not leave a comment.

NAZAR A. 
Rating:
4.0

My $20 rental cost $101 dollars for 70 miles. I put 7.1 gallons of gas. It then showed much higher on the needle than before I rented. About 37 $ for 70 miles plus your $101 $. Pretty expensive so I'll look around next time

GLEN G. 
Rating:
5.0

Customer did not leave a comment.

STEVEN M. 
Rating:
4.0

Let customers know what the price is per mileage when renting the van compared to the cargo van or truck. That was not explained to me.

Malinda S. 
Rating:
5.0

Customer did not leave a comment.

Jill K. 
Rating:
5.0

These guys are amazing they went above and beyond for me Hal Diaz and his team over at the u-haul on the Tucson auto mall gave me great customer service n this is why I would go back and highly recommend they really made me feel welcome and gave me all the great assistance I need again I would like to thank u guys for this amazing experience with you and I will be back to do business with you again thank you Hal and ur team

Juan P.  |  First Impressions 
Rating:
5.0

I am consistently impressed with the atmosphere at this location. Each team member has been friendly and welcoming, helpful and efficient. As weird as it might sound, I genuinely looked forward to stopping by.

Cyra S.  |  Overall Experience 
Rating:
5.0

Thanks so much.

Stephen D.  |  Overall Experience 
Rating:
5.0

This is by far the best U-Haul in Tucson. Clean, friendly and helpful. Thanks to management and staff, especially Alex and Jesus.

William S.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

rachel c.  |  Overall Experience 
Rating:
4.0

Nobody explained the in/out process. I was told to swipe to get in but that was it. I thought I would roll my car toward the gate and it would open, nope!! I was stuck inside. I was able to flag down a staff member and he told me were the keypad was to swipe to get out.

CHERI S.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

cheryl h.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Denton N.  |  Overall Experience 
Rating:
5.0

Employees are extremely helpful. Access is easy and location is convenient. Thanks, Uhaul!

Susan P.  |  Online Move In 
Rating:
3.0

Drive-in access through gate was tight and complicated if there were any other vehicles in the lot. I was not happy that a pro-rated rent was not refunded when I moved out 6 days into the rental period.

Michelle S.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

JUAN N.  |  Overall Experience 
Rating:
4.0

The manger Hal Diaz has always been there Extremely helpful and understanding the best customer service ever!!

Erik V.  |  Overall Experience 
Rating:
1.0

Customer did not leave a comment.

Maria V.  |  Overall Experience 
Rating:
2.0

They do not return phone calls, access cards never worked

jamie n.  |  Overall Experience 
Rating:
3.0

Customer did not leave a comment.

Jessie D.  |  Overall Experience 
Rating:
5.0

Overall great experience

JUAN N.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Jeffrey B.  |  Overall Experience 
Rating:
5.0

Great leadership from management at this location. There was tech issues initially but all employees there worked through the issue to resolve it.

Dominic E.  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

Gregory J.  |  Overall Experience 
Rating:
5.0

Best prices in town for storage and convenient hours to access the storage

DAVID O.  |  First Impressions 
Rating:
4.0

Pest control could be better, with better door sealants in place. Opened it up and saw it became home to moths and crickets, which is hard to avoid, just think a better door for the unit could help. Had a trap inside for mice but wasn’t sure how helpful it was.

Serafina K.  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Denton N.  |  First Impressions 
Rating:
5.0

Good value all around.

TERESA T.  |  First Impressions 
Rating:
5.0

Excellent customer service. Manager helped me and he was amazing

Terri B.  |  First Impressions 
Rating:
5.0

(Oracle Rd near Auto Mall Rd) My storage was in a clean, well secured lot. The guys at the counter were always helpful whenever I had questions, or to pay my bill. Will definitely recommend this location.

Christina P.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Maria V.  |  First Impressions 
Rating:
5.0

Manager, Assistant and Staff were very accommodating.

shane n.  |  First Impressions 
Rating:
2.0

During COVID-19, I was having some financial hardships and the manager was unwilling to work with me.

Savannah O.  |  Overall Experience 
Rating:
5.0

I interacted with several employees and all were great. It was a super hot day and it would have been easy for them to be crabby.

Edwin W.  |  First Impressions 
Rating:
5.0

Very helpful staff and nice facilities

Ronald C.  |  First Impressions 
Rating:
5.0

Hal was extremely helpful to me and my family in a very difficult time, and actually made me feel a little better about mankind. Thank you very much Hal, I hope I can make it square with you someday!

Chad C.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Emily P.  |  Overall Experience 
Rating:
5.0

None

Jason L.  |  First Impressions 
Rating:
5.0

Every CSR I came into contact with was very friendly and made the whole experience easy and quick

Rachelle R.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

roger b.  |  Overall Experience 
Rating:
5.0

Rented a space for 11 months. No rain or rat damage nor heat damage during 115+ degree summer months. Would highly recommend.

Storm H.  |  Overall Experience 
Rating:
2.0

The general manager (Hal) had a cocky, I don't care attitude. Like he was on power trip. When I asked him if they had a dumpster for the tenants to use, he said yes. But it'll cost ya $15. All I had were 2 boxes (that were torn-down/flattened), plus 1 (15 gallon) bag of garbage. For $15?? He told me if I didn't want to pay, I could dump it next store (in their dumpster). I thought, Wow, that ain't right!? Now, this is after I just spent $1400 on a 15' truck (plus another $450 in gas) to move across country. Only to find out when I arrived that all my stuff, at the back 5' of the truck...was all wet on the bottom. By the way...he acknowledged that. It's just the principal of the whole thing. But I have to keep telling myself, that most people DONT CARE ABOUT PRINCIPALS. All they care about...US MONEY.

Michael G.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Heidi G.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Frances S.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

carrie o.  |  First Impressions 
Rating:
4.0

Move out date was April 1st not the 3rd.

Timothy H.  |  Overall Experience 
Rating:
5.0

Hal Diaz was very helpful with our storage needs.

pam b.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

MARJORIE R.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

JONATHAN G.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Anita S.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Luanne K.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

monte w.  |  Overall Experience 
Rating:
3.0

Customer did not leave a comment.

sam b.  |  Overall Experience 
Rating:
2.0

The staff, no one seemed to know how to do anything, telling me I had to come back when mgr was there. Even when I said call main office , they'd say they're out to lunch or dinner. 2 young men diff times acted either totally stoned or I'm sorry mentally extreme slow. Staring at puter doing nothing making us wait. For nothing. I was given a credit instead of a refund for unused boxes etc but they'd never let me use the credit, either cuz I can't use it towards storage rent or truck. But when I was buying supplies then it didn't work come back. This is even with whoever is acting boss that shift. Mgr seemed to be drugged or ? at times too. Everyone came in was frustrated, everytime I had to come in, often at times. Mgr leaves alot it seems never there. When he was he was nice. The premises itself felt safe and at time good loc but due to staff and how it's all run, I'd never use it, in fact I have moved out. The times I've had to use the main office it's been great, including this last time where without any hassle at all, I was given my immediate refund on that useless credit. Ps.. I was there about a year and all I said never got better in fact worse. I don't understand why you're letting such a prime loc be run by stoned vegetables idiots, including it's 'upper mgt' down. Yur customers r moving, we don't want or need that problematic time sucking error ridden headache for things so simple.

DENISE T.  |  Overall Experience 
Rating:
5.0

The convenience of having a storage unit available when the rented U-Haul arrived to store items made my day

Loretta B.  |  Overall Experience 
Rating:
3.0

Customer did not leave a comment.

Andreise R.  |  Overall Experience 
Rating:
5.0

A great place to know and use.

Loretta B.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Hasan A.  |  Overall Experience 
Rating:
5.0

The staff was friendly, knowledgeable, and accommodating. I feel like I’m now part of the U-Haul family because of them. Halbert And Rebecca were true professionals.

James B.  |  First Impressions 
Rating:
5.0

would like for the exit gate to automatically open rather than having to key out.

Robert m.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

meghan q.  |  Overall Experience 
Rating:
5.0

Hal and his team always provide excellent customer service and support.

Glenn L.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Michael M.  |  Overall Experience 
Rating:
5.0

The facility and staff was great. One complaint is that they force you to buy a special padlock. They claim the reason is that these locks are more secure. This is not true. The round locks they force you to use can be broken in less than 5 minutes with a drill. I'm pretty sure the reason they require these is so they can get into a unit (with a drill) if someone stops paying, etc.

Richard B.  |  Overall Experience 
Rating:
5.0

Staff very helpful - great experience!

Michael M.  |  First Impressions 
Rating:
5.0

The staff at 4655 N Oracle Rd in Tucson, AZ were extremely helpful and friendly and accommodating. I would recommend the place to my friends.

Martin N.  |  First Impressions 
Rating:
5.0

Thanks!

Rob F.  |  Overall Experience 
Rating:
5.0

Staff was courteous at all times and helpful when needed.

Lee S.  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Edward M.  |  Overall Experience 
Rating:
1.0

I closed my account for storage just over two weeks ago and have received several notifications that I am late and owe several late fees on an account that’s closed. Called several times with no reply back so I went to the store and spoke with people who were unable to do anything about it. The manager to this day has never reached out or replied to any emails

Nick D.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Lionel S.  |  First Impressions 
Rating:
5.0

Excellent service

Lee S.  |  First Impressions 
Rating:
1.0

They got rid of my reservation and i had to get a 7 by 10 at another location down the street. Its not 24 hrs like the auto mall location and it sucks cus i had a 10 by 10 before and had issues

Alicia W.  |  First Impressions 
Rating:
5.0

I knew my belongings were safe on the premises and the customer service was personable and way above average -- The Best In The West. Thank you

Catherine T.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

CHARLOT G.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

RUTHANN B.  |  Overall Experience 
Rating:
5.0

I found the experience pulling a 5x8 trailer with a car very taxing on gas mileage. Normally I get 25 mpg. I only got 12.7mpg pulling the trailer. The drag is tremendous. Perhaps you could offer a wind foil that attaches to the roof of a car to reduce the drag and increase mileage. I Imagine it would help with Your profits also.

chris k.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Jeff A.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Brandi S.  |  First Impressions 
Rating:
5.0

Hal never disappoints! His staff and himself always go the extra mile! Regardless, this is the ONLY uhaul store I visit or trust in Tucson, period!

Rhonda K.  |  First Impressions 
Rating:
5.0

Very nice employees. Took the time to explaine security in place and provide reassurance as this was my first time using self storage. Especially when it's over 1k miles from where I live.

Merry B.  |  Overall Experience 
Rating:
5.0

I had three encounters with this location over a period of three days. First returning equipment, second renting a storage unit, and finally returning a truck. On each encounter I received excellent customer service.

Paul B.  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

Patricia L.  |  Overall Experience 
Rating:
5.0

Hal & Rebecca are the BEST! Very helpful, friendly & work with you if you're going to be a late on a payment (sotrage).

Rachelle G.  |  Overall Experience 
Rating:
5.0

The staff, location and facilities here are amazing. I wish every uHaul location was like this one!!!

Justin Z.  |  Overall Experience 
Rating:
5.0

Easy to get in and out with enough room to unload the truck. Clean and secure.

Donald S.  |  Overall Experience 
Rating:
5.0

Employees Hal and Rebecca were amazing. They were professional and very help in explaining the best options for my storage needs. They made this new resident feel welcomed.

Carlos F.  |  Overall Experience 
Rating:
5.0

Everyone at the Oracle/Auto mall store is TOP NOTCH.Helpful, accomodatiing,ploite,courtous,respectful,most of all, sincere. I have great respect for all the HARD work they ALL do. Thank you for them.

rosemary c.  |  First Impressions 
Rating:
5.0

Promised a 1 month 10x20 climate controlled unit. Instead were given a 7x23 outside unit. Will have to move everything again.

Loren T.  |  First Impressions 
Rating:
5.0

Excellent customer service with happy and friendly people.

Melody P.  |  First Impressions 
Rating: