Customer Reviews for U-Haul Moving & Storage at Automall

6937 reviews

4655 N Oracle Rd   Tucson, AZ 85705
(S Of River Rd)

(520) 575-5373

Location Hours

  • Mon-Thur: 7 am - 7 pm
  • Fri: 7 am - 8 pm
  • Sat: 7 am - 7 pm
  • Sun: 9 am - 5 pm

Services at this Location:

Contact Us

(520) 575-5373

4655 N Oracle Rd
Tucson, AZ 85705
(S Of River Rd)

Services at this Location:

Location Hours

  • Mon-Thur: 7 am - 7 pm
  • Fri: 7 am - 8 pm
  • Sat: 7 am - 7 pm
  • Sun: 9 am - 5 pm
  • Free towing inspection
  • Propane pay at pump
  • 24 hour customer return
  • habla español

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
4.0

Staff at this location are very respectful as well as helpful. Much better than most of the people I've dealt with at other rental facilities.

DENNIS W. 
Rating:
5.0

Just a great experience.

STEPHEN D. 
Rating:
5.0

Clean all windows on trucks being rented.

STEVEN B. 
Rating:
5.0

N/A

Kenneth K. 
Rating:
3.0

But the fact that you charged me almost $87 for half a tank of gas is obnoxious!

James P. 
Rating:
5.0

The Van was in good shape and a pleasure to drive. It had good gas mileage.

John Y. 
Rating:
5.0

Awesome service!

STEPHEN D. 
Rating:
4.0

Customer did not leave a comment.

SANTOS R. 
Rating:
5.0

Customer did not leave a comment.

ROBERT F. 
Rating:
4.0

Customer did not leave a comment.

Isabelo T. 
Rating:
4.0

Customer did not leave a comment.

JORAM V. 
Rating:
5.0

Thanks

Stephen D. 
Rating:
5.0

great service...

Stephen D. 
Rating:
4.0

Customer did not leave a comment.

ELVIA C. 
Rating:
1.0

Get charged late fees as the trailer was returned on time but not registered correctly in your system! Unacceptable!

PASCAL B. 
Rating:
2.0

Having someone around when you pull up to greet you upon returning and not having to sit there for 20 minutes or more would be greatly appreciated. Personnel management and attitude go a long way to making a customer service business go further.

JEFFREY F. 
Rating:
5.0

Very good people working behind the desk

ARMANDO B. 
Rating:
5.0

Customer did not leave a comment.

SAMUEL T. 
Rating:
5.0

I forgot to ask his name, but the A.M. manager was awesome and professional, along with his staff. I complimented the Oracle Shop (Tucson AutoMall) on 9/2 as one of the best experiences I've had at a U-Haul location. I can tell this manager runs a tight ship. I was in and out in 15 minutes, which kept my day on-schedule. I hope this gentleman is recognized for his service to your company. I've done business at U-Haul for years and this was by far my best experience. Hats off to the manager! The afternoon employee who checked me in was also a pleasure to deal with. Thanks!

Michael J. 
Rating:
5.0

Customer did not leave a comment.

Deljuana S. 
Rating:
5.0

Customer did not leave a comment.

ANITA J. 
Rating:
4.0

Need better express check in as I was told on app photo not verified. Even though I've rented several times still does not count

SAMUEL T. 
Rating:
1.0

Charged for an extra day because the people at the Tucson location didn't check the car out until the next Day.

DANIEL N. 
Rating:
4.0

Customer did not leave a comment.

Timothy M. 
Rating:
5.0

Thanks guys. Great service!

STEPHEN D. 
Rating:
5.0

Customer did not leave a comment.

James N. 
Rating:
5.0

Customer did not leave a comment.

BRYAN B. 
Rating:
5.0

Customer did not leave a comment.

JIMMY O. 
Rating:
5.0

Customer did not leave a comment.

ELIZABETH W. 
Rating:
5.0

Excellent service and workers!

Elizabeth W. 
Rating:
5.0

Quick and fast to drop off my return

Katy L. 
Rating:
2.0

No one was in the store lobby area for a long time -- 20+ minutes for someone to come when I went to pick-up. I was the only one in the store front. Drop-off was fine.

RUSSELL T. 
Rating:
3.0

Keep trucks in better condition. Rented 26 ft. Truck no power steering fluid in it. Truck had over150000 miles on it. Cost me total over 200.00 ,for 6 hours.

EDWARD W. 
Rating:
5.0

Customer did not leave a comment.

ERIC P. 
Rating:
2.0

Unresponsive employees. Waited and/or walked around the outside of the store trying to find someone for 15 minutes before being assisted.

Zach D. 
Rating:
5.0

Everyone who was working on August 25th 2021 was absolutely awesome! Very helpful, and all working very hard. Appreciate how kind the workers were, and helpful as well. Keep up the good work!

MADISON O. 
Rating:
5.0

Customer did not leave a comment.

Nicholas F. 
Rating:
5.0

A little slow being waited on, but once we were helped they took care of everything. Rael (?) helped us and got us on the way successfully.

PEGGY J. 
Rating:
3.0

Customer did not leave a comment.

CAROLINA R. 
Rating:
3.0

Get vehicles straight. Don't check trucks in before they are returned

JASON C. 
Rating:
2.0

Customer did not leave a comment.

Layla T. 
Rating:
5.0

Thanks...

STEPHEN D. 
Rating:
5.0

Excellent experience.

Stephen D. 
Rating:
4.0

Customer did not leave a comment.

CECIL B. 
Rating:
5.0

Nick was a great help and got me a truck in less than 10 minutes! It was awesome and he was a total life-saver for my last minute move. Thanks Nick!!!

AMBER S. 
Rating:
4.0

I had to take a 10' truck instead of a van because they diid not have the van I reserved. They gave me a truck for the price of the van, but I was not happy. I don't like driving the trucks in residential areas.

VICKIE P. 
Rating:
5.0

Owner there was great!

Joshua J. 
Rating:
5.0

Terrific rental. Staff knowledgeable and friendly...fast too.

Brian L. 
Rating:
5.0

Customer did not leave a comment.

ROBERTO M. 
Rating:
3.0

Customer did not leave a comment.

MARK A. 
Rating:
5.0

Great customer service.

JOHN W. 
Rating:
5.0

Very helpful during drop off, made it easy In and out in 10 minutes

Wayne L. 
Rating:
1.0

The man who checked us out tried to double charge us to the point my husband was cussing at him and he never does that. Then there was a lady coming in from the parking lot that had a badge on and I told her that there was something wrong and as she walked off she said don't yell in my ear which was very rude and I wasn't yelling at her but it turns out we were paid in full we don't know nothing else. Definitely not go to that location ever again

WILLIAM H. 
Rating:
3.0

My original reservation was for a different location at 11:30. They did not have the equipment available so they sent me to this location. I ended up not getting my equipment until an hour after my original reservation time. Because of this, I brought up the $50 reservation guarantee, as I thought I was entitled to a $50 refund or credit. However, the clerk had never heard of such a thing, and didn't believe me, even after showing her the guarantee on the U-Haul website. Her manager told me that I wasn't eligible because I hadn't placed a $50 hold fee online. I pointed out that that was never option, and definitely not specified in the terms of the reservation guarantee, but he still refused to honor it. I was not able to get my $50 credit until calling the corporate help line and speaking to an agent there.

SAMUEL M. 
Rating:
5.0

All good - very fast and friendly. thx

MICHAEL G. 
Rating:
5.0

Customer did not leave a comment.

JULIUS K. 
Rating:
5.0

Customer did not leave a comment.

Michael F. 
Rating:
5.0

Customer did not leave a comment.

JOHN B. 
Rating:
5.0

Great customer service. Very friendly and knowledgeable

BRIAN L. 
Rating:
5.0

Customer did not leave a comment.

JOSHUA B. 
Rating:
5.0

NOTHING TO MY KNOWLEDGE, AND I BELIEVE THIS U-HAUL LOCATION IS IN A VERY GOOD LOCATION ALSO. THANK YOU.

JAMES D. 
Rating:
1.0

I was charge for a cleaning deposit for the truck because he said I smoked in there I did not I don't even smoke I have a truck for basically two hours and I was charged $100 terrible terrible terrible

THOMAS D. 
Rating:
5.0

Customer service was awesome the person who help me was very knowledgeable and responsible for giving me the best service. I would highly recommend this location and service

MICHAEL R. 
Rating:
4.0

Customer did not leave a comment.

DELLA S. 
Rating:
5.0

Customer did not leave a comment.

DEVON H. 
Rating:
5.0

Customer did not leave a comment.

Massimo P. 
Rating:
5.0

I was surprised they were open. Keep up the good work you do!

wendi B. 
Rating:
5.0

Hal who took my order was professional and beyond helpful. UHaul fortunate to have him.

Stewart M. 
Rating:
1.0

Have reservations butt out and let us call the store directly. Reservations makes promises of equipment and the stores don't have it...ever. I have used you personally 3 times in 20 years, NEVER have you got it correct. Friends and family have never had any success with uhaul. You're not a choice, you're a lack of options.

BRIAN T. 
Rating:
5.0

Nothing!

LAVERNE B. 
Rating:
5.0

Manager, Assistant and Staff were very accommodating.

shane n.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Douglas L. 
Rating:
3.0

it was unclear where the key drop was for the 24/7 rentals -- it was in the maintenance bay, which was mostly blocked with vehicles since the location was open at the time of my return.

Douglas B. 
Rating:
4.0

Customer did not leave a comment.

BENJAMIN J. 
Rating:
5.0

Thanks guys!

Stephen D. 
Rating:
5.0

Great staff at turn in. Very accommodating.

KEVIN F. 
Rating:
5.0

Customer did not leave a comment.

KYRIA S. 
Rating:
5.0

Customer did not leave a comment.

DANNY H. 
Rating:
5.0

Thank you, the entire experience was top notch so thankful to use your vehicles the past 2 weekends. Definitely know where I'll be coming when I need to rent another box truck. You truly saved both weekends. Thank you

REBECCA M. 
Rating:
5.0

Customer did not leave a comment.

KARLO P. 
Rating:
1.0

The customer service woman at this store was a nightmare to deal with. We went the night before and she was very rude, she couldn't help us and seemed frustrated by simple questions. She couldn't even locate a towing dolly. The next morning we waited over two hours in line and already had reserved the dolly online. I will not be using this store again.

bermudez B. 
Rating:
2.0

MPG average was 4! That's ridiculous.

Danielle G. 
Rating:
5.0

Customer did not leave a comment.

MARY G. 
Rating:
4.0

Customer did not leave a comment.

Gregory K. 
Rating:
3.0

Not have a system crash at 8am and then have a back-up of customers that can't even rent out their equipment or anything without having to deal with waiting forever. I had movers cancel on me due to me not showing up with the van until a full hour later than scheduled. :/

GRACE K. 
Rating:
1.0

They forgot utility dolly and blankets. They did not make one contact for tow dolly and truck so it was split across two. They person on the phone in trying to resolve the situation mentioned bringing the equipment back knowing I was many states away. That should not have even been suggested as a resolution to the situation.

JON K. 
Rating:
5.0

Customer did not leave a comment.

KITTIE A. 
Rating:
2.0

During COVID-19, I was having some financial hardships and the manager was unwilling to work with me.

Savannah O.  |  Overall Experience 
Rating:
5.0

You guys are great Prompt and courteous No complaints

TY E. 
Rating:
5.0

Dropped off after hours and received a $20 bill for it.

Terry B. 
Rating:
5.0

Customer did not leave a comment.

JORGE A. 
Rating:
5.0

Fantastic!

Stephen D. 
Rating:
5.0

Customer did not leave a comment.

Luis S. 
Rating:
5.0

Customer did not leave a comment.

LISA H. 
Rating:
5.0

Real fast easy check-in

MICHAEL JAMES D. 
Rating:
5.0

You were understaffed for the number of customers, but everyone working was Fabulous! Valentin was efficient, helpful, friendly and the kind of employee I would hire at my business.

Kira D. 
Rating:
5.0

Val was awesome today, he was very kind and professional. He made our checkout fast and easy. Five stars for everyone working at this location.

CAROLINA R. 
Rating:
1.0

I booked a 24/7 u-haul for 4 am to beat the heat and not get rained on. Without telling me, U-Haul decided to try and make this an in-store pickup. We were waiting at 4 am and the U-Haul application was not allowing me to pick up my truck. It took 3 hours on the phone with customer service to get the truck because the company decided to make it an in-store pickup without notifying me through text or email. All of our things are wet. Totally unacceptable. I will go with another company next time. The first person I spoke with on the phone was rude and didn't help at all. The second and third person did their best to make it right but 3 hours is just absolutely pathetic.

Warren B. 
Rating:
5.0

Customer did not leave a comment.

THERESA LYNN H. 
Rating:
3.0

Customer did not leave a comment.

DAWN C. 
Rating:
5.0

None

SANTOS G. 
Rating:
5.0

Good easy process

TY E. 
Rating:
5.0

I interacted with several employees and all were great. It was a super hot day and it would have been easy for them to be crabby.

Edwin W.  |  First Impressions 
Rating:
5.0

Very helpful staff and nice facilities

Ronald C.  |  First Impressions 
Rating:
5.0

Hal was extremely helpful to me and my family in a very difficult time, and actually made me feel a little better about mankind. Thank you very much Hal, I hope I can make it square with you someday!

Chad C.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Emily P.  |  Overall Experience 
Rating:
5.0

None

Jason L.  |  First Impressions 
Rating:
5.0

Every CSR I came into contact with was very friendly and made the whole experience easy and quick

Rachelle R.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

roger b.  |  Overall Experience 
Rating:
5.0

Rented a space for 11 months. No rain or rat damage nor heat damage during 115+ degree summer months. Would highly recommend.

Storm H.  |  Overall Experience 
Rating:
2.0

The general manager (Hal) had a cocky, I don't care attitude. Like he was on power trip. When I asked him if they had a dumpster for the tenants to use, he said yes. But it'll cost ya $15. All I had were 2 boxes (that were torn-down/flattened), plus 1 (15 gallon) bag of garbage. For $15?? He told me if I didn't want to pay, I could dump it next store (in their dumpster). I thought, Wow, that ain't right!? Now, this is after I just spent $1400 on a 15' truck (plus another $450 in gas) to move across country. Only to find out when I arrived that all my stuff, at the back 5' of the truck...was all wet on the bottom. By the way...he acknowledged that. It's just the principal of the whole thing. But I have to keep telling myself, that most people DONT CARE ABOUT PRINCIPALS. All they care about...US MONEY.

Michael G.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Heidi G.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Frances S.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

carrie o.  |  First Impressions 
Rating:
4.0

Move out date was April 1st not the 3rd.

Timothy H.  |  Overall Experience 
Rating:
5.0

Hal Diaz was very helpful with our storage needs.

pam b.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

MARJORIE R.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

JONATHAN G.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Anita S.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Luanne K.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

monte w.  |  Overall Experience 
Rating:
3.0

Customer did not leave a comment.

sam b.  |  Overall Experience 
Rating:
2.0

The staff, no one seemed to know how to do anything, telling me I had to come back when mgr was there. Even when I said call main office , they'd say they're out to lunch or dinner. 2 young men diff times acted either totally stoned or I'm sorry mentally extreme slow. Staring at puter doing nothing making us wait. For nothing. I was given a credit instead of a refund for unused boxes etc but they'd never let me use the credit, either cuz I can't use it towards storage rent or truck. But when I was buying supplies then it didn't work come back. This is even with whoever is acting boss that shift. Mgr seemed to be drugged or ? at times too. Everyone came in was frustrated, everytime I had to come in, often at times. Mgr leaves alot it seems never there. When he was he was nice. The premises itself felt safe and at time good loc but due to staff and how it's all run, I'd never use it, in fact I have moved out. The times I've had to use the main office it's been great, including this last time where without any hassle at all, I was given my immediate refund on that useless credit. Ps.. I was there about a year and all I said never got better in fact worse. I don't understand why you're letting such a prime loc be run by stoned vegetables idiots, including it's 'upper mgt' down. Yur customers r moving, we don't want or need that problematic time sucking error ridden headache for things so simple.

DENISE T.  |  Overall Experience 
Rating:
5.0

The convenience of having a storage unit available when the rented U-Haul arrived to store items made my day

Loretta B.  |  Overall Experience 
Rating:
3.0

Customer did not leave a comment.

Andreise R.  |  Overall Experience 
Rating:
5.0

A great place to know and use.

Loretta B.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Hasan A.  |  Overall Experience 
Rating:
5.0

The staff was friendly, knowledgeable, and accommodating. I feel like I’m now part of the U-Haul family because of them. Halbert And Rebecca were true professionals.

James B.  |  First Impressions 
Rating:
5.0

would like for the exit gate to automatically open rather than having to key out.

Robert m.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

meghan q.  |  Overall Experience 
Rating:
5.0

Hal and his team always provide excellent customer service and support.

Glenn L.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Michael M.  |  Overall Experience 
Rating:
5.0

The facility and staff was great. One complaint is that they force you to buy a special padlock. They claim the reason is that these locks are more secure. This is not true. The round locks they force you to use can be broken in less than 5 minutes with a drill. I'm pretty sure the reason they require these is so they can get into a unit (with a drill) if someone stops paying, etc.

Richard B.  |  Overall Experience 
Rating:
5.0

Staff very helpful - great experience!

Michael M.  |  First Impressions 
Rating:
5.0

The staff at 4655 N Oracle Rd in Tucson, AZ were extremely helpful and friendly and accommodating. I would recommend the place to my friends.

Martin N.  |  First Impressions 
Rating:
5.0

Thanks!

Rob F.  |  Overall Experience 
Rating:
5.0

Staff was courteous at all times and helpful when needed.

Lee S.  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Edward M.  |  Overall Experience 
Rating:
1.0

I closed my account for storage just over two weeks ago and have received several notifications that I am late and owe several late fees on an account that’s closed. Called several times with no reply back so I went to the store and spoke with people who were unable to do anything about it. The manager to this day has never reached out or replied to any emails

Nick D.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Lionel S.  |  First Impressions 
Rating:
5.0

Excellent service

Lee S.  |  First Impressions 
Rating:
1.0

They got rid of my reservation and i had to get a 7 by 10 at another location down the street. Its not 24 hrs like the auto mall location and it sucks cus i had a 10 by 10 before and had issues

Alicia W.  |  First Impressions 
Rating:
5.0

I found the experience pulling a 5x8 trailer with a car very taxing on gas mileage. Normally I get 25 mpg. I only got 12.7mpg pulling the trailer. The drag is tremendous. Perhaps you could offer a wind foil that attaches to the roof of a car to reduce the drag and increase mileage. I Imagine it would help with Your profits also.

chris k.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Brandi S.  |  First Impressions 
Rating:
5.0

I had three encounters with this location over a period of three days. First returning equipment, second renting a storage unit, and finally returning a truck. On each encounter I received excellent customer service.

Paul B.  |  First Impressions 
Rating:
5.0

Everyone at the Oracle/Auto mall store is TOP NOTCH.Helpful, accomodatiing,ploite,courtous,respectful,most of all, sincere. I have great respect for all the HARD work they ALL do. Thank you for them.

rosemary c.  |  First Impressions 
No reviews have been submitted for this location.

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