Customer Reviews for U-Haul Moving & Storage at Baseline Rd

Rating:

5.0

Staff was excellent.

Rating:

3.0

Shane was very helpful and emphatic about the issues I was having with my truck rental.He helped me tremendously and kept a good attitude thru it all!. I also was very pleased with the Store Manager there at the baseline store as he was willing to do whatever he needed to do to make it right.Thanks to those 2 I will be using Uhaul again in the future!

Rating:

5.0

Exceptional customer service

Rating:

5.0

Location Owner very helpful with providing moving tips and suggested the perfect equipment for our move. Staff was also awesome, highly recommend!⭐️⭐️⭐️⭐️⭐️

Rating:

5.0

The greatest

Rating:

5.0

Muy amables todo perfecto

Rating:

5.0

They were helpful and friendly, we had no problems at all. And the prices are reasonable.

Rating:

5.0

The man at the front desk was very nice and helpful.

Rating:

5.0

Personal muy amable respetuoso

Rating:

5.0

Will rent there again if I have to.

Rating:

5.0

Had an amazing experience.

Rating:

3.0

I was not aware of how I was over 65miles and had to pay $276. Not sure how $200+ was needed for going over 65 miles.

Rating:

3.0

I was charged for gas, although I replaced the gas. The truck is old and smelly, had food and trash in the truck and it drives rough.

Rating:

5.0

I belive i left a necklace in the cup holder today when i turned the truck in.

Rating:

3.0

Customer service people were not very friendly. They were efficient for the most part.

Rating:

5.0

The best customer service I have received in a long time

Rating:

5.0

Everything was good!

Rating:

1.0

Equipment in bad condition and unsafe to use

Rating:

5.0

Employees were friendly and helpfull

Rating:

5.0

The staff made it easy to access my truck and the turn in was quick and flawless. I was happy with the friendly customer service as well, thank you guys so much!

Rating:

5.0

Everyone was very helpful got us set up within minutes thank you very much

Rating:

5.0

Cold day and friendly helpful

Rating:

4.0

There was a fire at the facility a few years back and fortunately my unit was not impacted. Still, a fire is NOT what I expect when renting a storage unit. So there’s that… Besides that, I’ve enjoyed renting from this location and would recommend it to others seeking storage.

Rating:

5.0

Todo bien

Rating:

5.0

Everything was great!!!

Rating:

4.0

Thank you

Rating:

4.0

This location was understaffed the morning we were there to pick up a trailer. The two people working were friendly and working as quickly as they could, but the line at 9 am was long and slow.

Rating:

5.0

It Was by far the best truck share I have ever had. I am a frequent renter and can attest to the fact that renting trucks from uhaul during off hours typically does not happen very quickly. I showed up at this location for early Sunday off hours pickup and the entire process was completed in 5 minutes. Thank you for being so organized and making my rental process so smooth.

Rating:

5.0

Just keep up the great job your doing now!

Rating:

5.0

Have more than one person working.

Rating:

5.0

Keep up the good work

Rating:

5.0

Mr. L was super nice and professional! Great customer service and overall experience.

Rating:

5.0

It was quite expensive and the unit wasn't too clean but customer service at this location was amazing

Rating:

5.0

Staff always friendly and helpful

Rating:

5.0

Great group of men and great customer service !

Rating:

3.0

I wasn't told that the drop off location was close in weekends called 800 number when I realize was told could drop it off 24/7 that was not true. I should've been made aware of that. I pick the original drop off location it was near where I was moving I could walk back home however. Since I was given wrong information I arrived at location it wasnt 24hours i had to go to another location and catch a cab home which I couldn't afford to do had no choice if I was made aware of the location wasn't 24/7 I would've been ok with that. Could've made plans to not be told it at original location then 800 customer service told me it was even as I sat at the location telling them the company has a fence no where to drop off without the business being open. It was unreal to me that no one knew this wasn't a 24/7drop off I could've plan and budget better.

Rating:

1.0

I never was able to pick up the equipment due to something that was out of my control. They never would work with me and lost my money to rent something i was never able to use.

Rating:

5.0

Grate service

Rating:

5.0

With high fuel prices, lower milage rate would be appreciated. Thanks an have a Blessed Week to All.

Rating:

5.0

All okay 👍

Rating:

1.0

When I came to pay on my storages and I get my things out nobody had the combination for the lock and the boss wasn’t answering so I done lost all of my things

Rating:

5.0

The steering wheel was loose and I had to keep two hands on the steering wheel because the truck would go to the right and left. This was very dangerous. The maintenance of the trucks should be better .

Rating:

5.0

Thanks to the manager that helped us out in the dire situation Kimmy Collins

Rating:

5.0

I had the best service and help in this company. Thank you and a special thanks to Mr Lowell in Little Rock Arkansas on Baseline Road for being such a helpful person

Rating:

5.0

Knowledgable, friendly and so professional. Great job

Rating:

4.0

Truck ran hot on me as I picked up furniture. Please check....

Rating:

4.0

No lighting

Rating:

5.0

Manager Mr Lowell walked me through what he was going to do and showed me the hitch and parts to be installed. I had some concerns about how this would meet my needs but I trusted him because he took the time to assure me his product would work.He explained the warranty I had and how it would be honored.Yes I will recommend U-Haul.

Rating:

1.0

I made a reservation but somehow the process still took two hours. I told the guy to switch my location but he didn’t. When it came to loading my truck to the tow piece I was told the straps were too small and I had to purchase extensions. Which lead me to go to another store just to get back to the location and I didn’t need the straps. The guys just didn’t know what to do or how to load. I was told twice that they were getting together my reservation which ticked me off and was very misleading. I wouldn’t recommend at all. The service was horrible. The truck still had the previous person items on truck. The one person that did know what she was doing had to intervene to assist me because the three guys knew nothing and couldn’t help including the Gm

Rating:

3.0

The mileage wasn’t correct on the truck when I got it, I took a picture of the correct mileage and uploaded it as I checked the vehicle but the company said they didn’t get the picture. When I went to turn the truck in at a drop off location they weren’t set up for drop offs so I had to drive it to another location which put more miles on the truck. When they checked it in I was charged for extra mileage which I already had added on my original contract and I was charged for gas which was were it was when I picked up the truck. I’ve used U-Haul before and never had an issue like this. I will not be using again.

Rating:

4.0

Thank you!!

Rating:

5.0

The staff, specifically Danielle, was amazing. Very helpful, accommodating and just overall very pleasant. Facility and the truck was clean.

Rating:

4.0

The lights on the trailer would not come on at night. I end up getting pulled over for the trailer only due to them stating I could cause an accident.

Rating:

5.0

The staff was friendly and super helpful. The car dolly was just what we needed.

Rating:

3.0

Fix the tire pressure sensor

Rating:

4.0

The truck was right before empty in the fuel tank. I had to fill the fuel tank before I could start my moving of furniture. I had to pay my help to move the furniture. I did not expect to have to waist an hour finding a fuel station and waiting in line to purchase fuel to get started moving the furniture. Other than that everything else was great. Clean truck, good driving truck. Friendly and helpful associates.

Rating:

5.0

Great Customer Service.

Rating:

5.0

Great customer service , he even walked me to my storage and made sure it was nice and cleaned and new the sizes

Rating:

5.0

Nothing

Rating:

5.0

The General Manager was excellent

Rating:

5.0

And the general manager was awesome

Rating:

5.0

The parking area is a bit tight, but okay. Guys at the counter during pick-up were very helpful. Friendly and professional. We were pleased to work with them.

Rating:

5.0

Na

Rating:

5.0

The GM was super kind and helpful, and his staff was as well. I’ll be returning back in the future. Thank you all again!

Rating:

5.0

Excellent service

Rating:

1.0

Unit was broke in to they knew it tried to cover it up

Rating:

5.0

Shoutout to the whole crew that was there Saturday morning.. they went beyond and over for me and my wife!!!

Rating:

3.0

I waited 45 minutes until an employee arrived. Man named Joe took a lunch , noticed the line , helped me instead of eating his sandwich. He hooked up my trailer ! A great employee , 👏 👌 👍 promote him.

Rating:

5.0

I love Alicia she’s so caring and very helpful when you have a problem she is so on point when she assists you.

Rating:

1.0

My unit was broken into multiple times. The facility was broken into multiple times a month. This was confirmed by the police. The door on my unit was left broken for over 6 months. Water was everywhere in my unit. I was lied to by management over and over about my unit being safe/ secure and damages. Their cameras were broken.When I went to remove my belongings, EVERYTHING was wet/ mildewed and water damaged.Most everything I stored was destroyed by their negligence. I was told by mgmt I could file a claim on their insurance but it was denied. I was refused any type of compensation, and zero apology. I have attempted a resolution with the facility with no resolution.

Rating:

5.0

I've always had a great experience here with the wonderful staff. Thank you so much for always being helpful.

Rating:

5.0

NA

Rating:

1.0

I was never told to do the vehicle inspection but we I got in the truck it had 1/4 tank of gas and never looking at my contract didn’t think anything about it until I go to check the truck in and they told me to put ten dollars in it to get it to the proper level. Being in the car business I knew it wasn’t going to move the gauge that much and was never verified when I went back after putting the ten dollars in gas in the truck was very unorganised . Please call me to explain

Rating:

5.0

The staff was great and personable. Good experience

Rating:

4.0

Fast, friendly customer service. Good selection of all packing supplies. I'll shop at this location again.

Rating:

5.0

The staff was very friendly and helped me out with questions I had. I also called over the phone to book my reservation and the reps we extremely helpful, I (called twice) needed to change my pick up date. Definitely recommend!!

Rating:

3.0

None

Rating:

1.0

When I called the Malvern branch I was quoted with deposit tax and everything $49 and when I arrived at the location in Little Rock to pick up the car dolly that I reserved I was charged double that.

Rating:

4.0

I’ve used U-Haul most of my life and will continue to do so, their was a mistake in billing , it can be resolved

Rating:

5.0

I rented a trailer Wednesday morning May 8th. The young lady at the front desk was kind and courteous. She came out and hooked the trailer up to my truck. Give her a raise!

Rating:

5.0

Grate service

Rating:

4.0

The two women who checked me in were fantastic courteous kind and very professional

Rating:

5.0

Overall experience was great!

Rating:

5.0

Great service, great experience overall!

Rating:

4.0

I was doing great until someone broke into my U haul garage. I’m trying to find out about my storage being broken in my storage garage

Rating:

2.0

Staff couldn’t find a clean storage. All storages were not numbered. Took over an hour. However, on-site staff worked hard to handle the issue. It took over an hour but they got it done

Rating:

5.0

Get customer service skills only problem was door couldn’t lock on storage unit 056 and I hope my items are secure! Thanks

Rating:

4.0

Thanks for your assistance.

Rating:

3.0

I moved out 11/5/23 @12:00 pm when I picked up the truck also someone tried to break in mu unit I have a picture of the Bobby pin that came out the lock I also reported it

Rating:

1.0

Upon getting the unit I was told that my unit was inside the building (assuming it was the Geyer Springs) I didn’t move in or locate the storage until 2 days later Big mistake the rep never clarified that it was the raggedy building behind the office I never knew a inside existed to that building..I was giving storage 351 it had a lock on it.. So I was moved to storage 600 took everything out the van placed it in the storage the storage wouldn’t close..(had to place everything back in the van only to have to move again to storage 625 it’s filthy with ants but being on a time frame with the van and having to be out the residents in a timely fashion I had no choice but to move in the storage.. highly upset about the whole experience now I’m having to pay more monies for a storage that’s bigger then what I needed.. Terrible experience I only chose uhaul this time because I used them last year.. But never again…

Rating:

5.0

I have always used u haul and I would recommend you all to friends Thank you

Rating:

5.0

I only had my niece helping me unload a 20 ft truck and when we got finished, we both could barely move much less take the truck to another facility so it had 3/4 full of gas because I thought I'd have to drive it to another location, but the sweet lady inside U-Haul let me park it there and she took care of it. I wouldn't have been able to drive to another location and today I can barely move from the pain. Next time I'll be better prepared than to hire movers that change their prices on me causing a disabled woman to unload her own truck. I'm happy to have such wonderful people their at 5518 Base Line Rd. U-Haul !! Their the best and wonderful customer service!! I would definitely recommend them to anybody. Thanks girls!!!!

Rating:

1.0

My items were damaged in a climate controlled storage and I received no assistance. Instead I got the run around for my items that were damaged and they kept wanting to charge me for a storage. There is no way my items should’ve been damaged wet and mildewed being stored in an inside unit. I would never recommend U-Haul to anyone. The manager Sean only told me that it had been a lot of rain but that’s no excuse for an inside unit. I emailed and called never received any type of follow up or assistance.

Rating:

2.0

Sold us the wrong size unit without checking.

Rating:

1.0

Wqrst place ever

Rating:

5.0

Thanks for being such a great help in just a trying, challenging time. My family and I are very appreciative. Sincerely, XAN!

Rating:

3.0

Just moved in yesterday and today, my unit has standing water in it and in the hallway

Rating:

5.0

Your staff was very professional, they talked me through every step. Only thing that was wrong was the storage unit was to small

Rating:

5.0

You guys are great!

Rating:

4.0

The storage unit that was provided my things got wet and I didn’t complain just wanted why I could save is all thanks for being u

Rating:

1.0

Horrible customer service. Horrible staff and management . Did not know how to speak correctly or adhere to my needs in order to fix the problem. Acted as if I wasn’t important. Or my situation wasn’t. I would never refer anyone here.

Rating:

5.0

The services was good.

Rating:

1.0

Still hadn't been reimbursed for the free 30 day storage. $74.99

Rating:

4.0

The employee's are very helpful and work with me every time.

Rating:

5.0

Great customer service. They made the process very easy.

Rating:

1.0

Called and reserved free month storage from renting trailer promo. When I arrived I was given a storage unit that had a lock on it. Then had to downgrade to a smaller unit that was upstairs. The cops were on location for a different customer in turn I was not serviced timely. A lot of standing around waiting. Then was charged for both storage units. Again I had made it very clear that I was wanting to use the free month storage promo.

Rating:

5.0

The greatest

Rating:

5.0

Thanks.

Rating:

3.0

I wouldn't have ever left u haui if they wouldn't have have ran everyone out of the RV slot's claiming they needed them for more outside storage space.I don't see it the site is not 100% full.PS the staff and manager were very helpful and friendly.The decision to end RV space impacts my views on trusting U Haul !!!

Rating:

3.0

Your storage access hours are too early, I get off work a hour before it is locked. Since we uses a code to get past the gate, 9p.m. would be a good time for people like me

Rating:

1.0

There's a leak in unit 400 the one I was using my clothes,mattress & my daughter's degree has water damage.They need to repair the leak in the roof. I moved my belongings out of the unit.

Rating:

5.0

Everything was great They saved me

Rating:

5.0

Such a blessing 🙌

Rating:

5.0

Mr Sean was a great guy he’s very understanding and he explained everything clearly were you can understand well

Rating:

5.0

A representative named Lovely helped me and while I had to wait really long time because my reservation was for an old truck trailer that did not have climate control, it didn’t feel that way. She was extremely helpful and hilarious. I even started helping other customers with carrying boxes to their cars. Lovely helped me understand what kind of storage would fit my needs and things worked out well for my family and me. In the future I will most likely exclusively use that U-Haul location for my storage needs.

Rating:

3.0

None

Rating:

5.0

Made my hard move EASIER!

Rating:

5.0

Thanks

Rating:

3.0

Need a discount

Rating:

5.0

This store always provide the best customer service to me when I need it.

Rating:

5.0

The Staff was very friendly and the place was clean I appreciate both

Rating:

1.0

Terrible customer service

Rating:

4.0

Super nice showed us all the different size units made sure we had what we needed

Rating:

2.0

A lot of my stuff had gotten Wet and Moisture-also have mold on a lot of my stuff my dryer and clothes and some of my boxes my kitchen table chairs and things in my boxes.

Rating:

4.0

The staff was very helpful and friendly.

Rating:

5.0

The customer service was the best experience ever at the baseline location!

Rating:

5.0

We received excellent customer service from Managers Sean Barnes and Kenyotta and the team at Baseline Road in Little Rock. We received the best professional service at Baseline Road compared to all other locations that we have experienced. This particular facility met all of our moving needs with fast and friendly service with short waiting times. All of the staff at 5518 Baseline Road were caring, friendly and knowledgeable and exceeded our expectations.

Rating:

5.0

Excellent customer service.

Rating:

5.0

Kenyatte was very helpful!

Rating:

5.0

Friendly service

Rating:

5.0

I am very impressed with the staff and services at U-haul at Baseline Road. Both morning and evening staff cares# about my needs. And I prefer the Baseline location when I am in Little Rock.

Rating:

5.0

All of the staff are caring and helpful. I am impressed with your outstanding customer service.

Rating:

5.0

You have a rep. That don't know how to talk to your customers. She is very rude when she speaks to the customers. The manager on duty is very helpful and handles the customers very well.

Rating:

3.0

I paid for 24 hour access and neither gate cards I was given was working. I had to call customer service twice to get in gate then again to get into building.

Rating:

5.0

The staff was very helpful. The time and hours were always convenient for me.

Rating:

2.0

Staff was great and everything looked fine from the outside, but when we got into the gated area to store our new RV, it was scary. Mostly junk yard cars were there, some missing tires or wheels,

Rating:

5.0

I had a hard time finding my storage building because it was behind two gray doors that they forgot to tell me.

Rating:

3.0

Just glad my things where all in the same as I left it . No issues with my storage . Thanks UHaul!

Rating:

4.0

VERY HELPFUL STAFF

Rating:

5.0

Nicholas was very kind and helpful! Couldn’t have been a more pleasant experience considering the circumstances I was in!

Rating:

5.0

I always get storage from u haul the one stop shop for your moving needs. Thanks for the great experience

Rating:

5.0

Amy did a great job

Rating:

5.0

Went great in their maybe10 min i love it

Rating:

5.0

I really appreciate how he helped me pick out a storage and he took me to storage down road and may show I know how to in storage room.

Rating:

4.0

The employees over the 2 years of storage service was excellent to me.

Rating:

5.0

were very helpful....friendly...remembered me

Rating:

4.0

Enjoyed my stay

Rating:

4.0

I really appreciate being able to store my vehicle at your facility. I have and will highly recommend people to use you guys. Thanks for all you do. Thank you